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http://wwda.org.au/govtdis/govtdisoverview/
314
LAMPIRAN 1
BORANG
SOAL SELIDIK
BORANG SOAL SELIDIK / QUESTIONNAIRE:
MAJIKAN: MENGGAJI OKU / EMPLOYER: EMPLOYING PWD
Institut Sosial Malaysia (ISM),
Kementerian Pembangunan Wanita, Keluarga dan
Masyarakat (KPWKM)
KAJIAN PELUANG PEKERJAAN ORANG KURANG UPAYA
(OKU) DI MALAYSIA
JOB OPPORTUNITIES PEOPLE WITH DISABILITIES (PWD)
IN MALAYSIA
Tuan/Puan yang dihormati,
Dear Sir / Madam,
Anda telah dipilih untuk mengambil bahagian dalam kajian ini. Tujuan kajian ini adalah untuk
mengkaji penyertaan orang kelainan upaya dalam tenaga kerja serta masalah yang dihadapi.
Kami amat menghargai jika anda dapat berkongsi pandangan anda mengenai perkara ini.
Maklum balas anda dianggap rahsia dan digunakan untuk tujuan kajian sahaja.
Jika anda mempunyai sebarang persoalan mengenai penyelidikan ini, anda boleh
menghubungi kami seperti butiran di bawah.
Terima kasih atas kerjasama anda.
You have been selected to participate in this study. The purpose of this study is to investigate
the participation of people with disabilities in the workforce as well as the problems faced. We
would appreciate if you could share your views on this. Your feedback is considered
confidential and is used for research purposes only.
If you have any questions about this research, you may contact us as detailed below.
Thank you for your cooperation.
Yang benar,
Yours sincerely,
Prof. Dr. Moha Asri Abdullah (019-3859159) – Ketua Perunding
Prof. Dr. Selamah Abdullah Yusof (019-3575195)
Assoc. Prof. Dr. Noorihsan Mohamad (012-2410761)
Asst. Prof. Dr. Mohd Nizam Barom (013-3407240)
1. Nama syarikat/institusi (Name of company/institution)
______________________________________________________________
2. Status syarikat/institusi (Status of company/institution):
Formal/berdaftar Tidak formal/tidak berdaftar
(formal/registered) (Informal/unregistered)
3. Tahun penubuhan (untuk syarikat) (Year of establishment): _____________
4. Lokasi (location): ___________________________________
Bandar (Urban) Luar bandar (Non-urban)
5. Negeri (state): Pahang
Perlis Wilayah Persekutuan
Kedah Selangor
Perak Negeri Sembilan
Pulau Pinang Melaka
Kelantan Johor
Terengganu Sarawak
Sabah
6a. Jenis industri (untuk syarikat) (Type of industry):
Pembuatan (Manufacturing) Perkhidmatan (Services)
Pertanian (Agriculture) Pembinaan (Construction)
6b. Kategori institusi (untuk kerajaan) (Category of institution):
Agensi persekutuan Agensi negeri Badan berkanun
(Statutory Body)
(Federal agency) (State agency)
7. Jumlah keseluruhan pekerja (Total number of employees):
Sepenuh masa: Separuh masa:
(Full-time) _________________ (Part-time) __________________
8. Jumlah pekerja OKU (Number of PWD employees): ___________
Dari jumlah di atas, berapakah jumlah pekerja OKU dibawah program “return-to-
work” (Out of the total number of PWD employees, how many are under the return-to-
work program)? ___________
E-OKU 1
9. Sila nyatakan bilangan pekerja OKU di syarikat/institusi anda mengi
company/institution according to the following categories):
Pendengaran Pengliha
(Hearing) (Vision
Jantina Lelaki (Male)
(Gender) Perempuan (Female)
Bangsa Melayu (Malay)
(Ethnicity) Cina (Chinese)
India (Indian)
Umur - tahun Lain-lain (Others)
(Age - years) <20
20-24
Kelayakan 25-29
akademik 30-34
(Academic 35-39
qualification) 40-44
45+
Tiada (none)
UPSR
PMR
SPM
SKM (Sijil Kemahiran)
STPM/Diploma
Sarjana muda (Bachelor)
Sarjana/PhD (Master/PhD)
ikut kategori di bawah (Please state the number of PWDs at your
Kategori OKU (category of PWD)
atan Pertuturan Fizikal Masalah Mental Pelbagai
n) (Speech) (Physical) pembelajaran (Mental) (Multiple)
(Learning disability)
E-OKU 2
Sila nyatakan bilangan pekerja OKU di syarikat/institusi anda mengiku
company/institution according to the following categories):
Pendengaran
(Hearing)
Kategori Pengurus (Manager)
pekerjaan Profesional (Professional)
(Job Juruteknik/Profesional bersekutu
category) (Technician/Associate Professional)
Kerani (Clerical support)
Perkhidmatan/penjualan (Service and sales)
Pertanian/Perhutanan/ Penternakan/
Perikanan
Agricultural/Forestry/ Livestock/Fishery
Pengendali loji/mesin (Plant/machine
operators)
Pekerjaan asas (Elementary occupation)
Lain-lain______________
(Others)
ut kategori di bawah (Please state the number of PWDs at your Penglihatan
Kategori OKU (category of PWD) (Vision)
E-OKU 3 Pertuturan
(Speech)
Fizikal
(Physical)
Masalah
pembelajaran
(Learning
disability)
Mental
(Mental)
Pelbagai
(Multiple)
Sila nyatakan bilangan pekerja OKU di syarikat/institusi anda mengiku
company/institution according to the following categories):
Pendengaran Penglihata
(Hearing) (Vision)
Jenis Tetap (Permanent)
pekerjaan Kontrak (Contract)
(Job type) Sementara (Temporary)
Sepenuh masa (Full-time)
Status Separuh masa (Part-time)
pekerjaan
(Job status) <RM 600
Pendapatan RM 600- < RM 1100
kasar RM 1100 – RM1999
bulanan RM 2000 – RM 2999
(Gross RM 3000 – RM 3999
monthly RM 4000 – RM 4999
income) RM 5000 – RM 5999
RM 6000+
ut kategori di bawah (Please state the number of PWDs at your
Kategori OKU (category of PWD)
an Pertuturan Fizikal Masalah Mental Pelbagai
(Mental) (Multiple)
(Speech) (Physical) pembelajaran
(Learning disability)
E-OKU 4
10. Apakah sebab utama syarikat/institusi anda mengambil pekerja OKU? (What is the
main reason your company/institution recruit PWD workers?)
Pilih tidak lebih dari dua jawapan sahaja (Select up to two answers only).
Sebagai sumbangan sosial syarikat/institusi (as a social contribution of the company/
institution)
Menggaji semula pekerja yang telah mengalami kecederaan/ketidakupayaan
(reemploy former employee(s) who is/are disabled due to injury/accident/disease)
Pekerja OKU mempunyai kelayakan/kemahiran yang diperlukan (PWD worker has
the qualification/skill required)
Untuk mendapat faedah/insentif kewangan yang diberikan oleh kerajaan (to obtain
the financial incentive given by the government)
Untuk memenuhi keperluan undang-undang (to fulfil the legal requirements)
Lain-lain (sila nyatakan) (others (please state)) _____________________________
11a. Adakah syarikat/institusi anda mempunyai dasar rasmi dalam menggaji OKU? (Does
your company/institution have a formal policy in employing PWDs)
Ya (sila huraikan) (Yes (please elaborate)) ___________________________________
Tidak (No) – sila ke soalan 11c (please proceed to question 11c)
11b. Jika ya, apakah tahap komitmen pengurusan atasan dalam memenuhi dasar ini? (If
yes, what is the level of top management’s commitment in fulfilling this policy?)
Tiada langsung (Not at all)
Rendah (Low)
Sederhana (Medium)
Tinggi (High)
11c. Jika tidak, adakah syarikat/institusi anda mempunyai rancangan untuk mempunyai
dasar rasmi untuk menggaji OKU pada masa hadapan? (If no, does your company/
institution plan to have a formal policy in employing PWDs in the future?)
Tiada buat masa kini (Not at this time)
Ya, mungkin dalam beberapa tahun lagi (Yes, in a few years’ time)
Ya, dalam masa terdekat ini (Yes, in the near future)
E-OKU 5
12. Sila nyatakan pekerjaan/tugas yang sesuai di syarikat/institusi anda yang boleh
dilakukan oleh pekerja OKU mengikut jenis ketidakupayaan (jika tiada, tulis “tiada”)
(Please indicate the job/task in your company/institution which can be performed by
PWD workers according to the type of disability (if none, write “none”)):
Kategori (category) Pekerjaan/tugas yang sesuai (suitable job/task)
a. Pendengaran (hearing)
b. Penglihatan (sight)
c. Pertuturan (speech)
d. Fizikal (physical)
e. Masalah pembelajaran
(learning disability)
f. Mental (mental)
g. Pelbagai (multiple)
13. Apakah kaedah yang digunakapakai syarikat/institusi anda didalam merekrut pekerja
OKU? (What are the methods used by your company/institution in recruiting PWD
workers?) Pilih semua jawapan yang berkenaan (Select all relevant answers.)
Tiada kaedah tertentu, hanya bergantung kepada permohonon dari OKU sendiri (No
specific method, only based on job applications from PWD themselves)
Menyertai pameran kerjaya (Participate in job fairs)
Mendapat kerjasama dari organisasi berkaitan dengan OKU (Cooperate with
organizations related to PWD)
Menggunakan laman sesawang perkhidmatan pengambilan kerja (Using online
recruitment services)
Berhubung dengan kolej/universiti yang mempunyai graduan OKU (Contact
colleges/universities which have PWD graduates)
Berhubung dengan sekolah/pusat vokasional untuk OKU (Contact schools/vocational
centers for PWD)
Lain-lain (sila nyatakan) (Others (please state))_______________________________
14. Di antara kaedah di atas, sila nyatakan kaedah mana yang paling berkesan untuk
merekrut pekerja OKU? (Among the methods above, which one is the most effective in
recruiting PWD workers?)
________________________________________________________________________
________________________________________________________________________
E-OKU 6
15. Bagaimanakah tahap produktiviti pekerja OKU berbanding dengan pekerja lain di
dalam skop tugasan yang diberikan di syarikat/institusi anda? (What is the productivity
level of PWD employees compared with other employees within the given job scope?)
☐ Lebih rendah (lower)
☐ Sama (the same)
☐ Lebih tinggi (higher)
16. Bagaimanakah kualiti kerja pekerja OKU berbanding pekerja lain di syarikat/institusi
anda?(What is the work quality level of PWD employees compared with other
employees?)
☐ Lebih rendah (lower)
☐ Sama (the same)
☐ Lebih tinggi (higher)
17. Berbanding dengan pekerja lain di syarikat/institusi anda, apakah tahap latihan kerja
yang diperlukan oleh pekerja OKU? (Compared to other employees, what is the
amount/scope of training required by PWD employees?)
☐ Sama (the same)
☐ Lebih komprehensif (more comprehensive)
18. Berbanding dengan pekerja lain di syarikat/institusi anda, berapa lamakah jangkamasa
latihan kerja yang diperlukan oleh pekerja OKU? (Compared to other employees, what is
the duration of training required by PWD employees?)
☐ Sama (the same)
☐ Lebih lama (longer)
19. Bagaimanakah etika kerja pekerja OKU berbanding pekerja lain di syarikat/institusi
anda? (How is the work ethic of PWD employees compared with other employees?)
☐ Lebih rendah (lower)
☐ Sama (the same)
☐ Lebih tinggi (higher)
E-OKU 7
20. Adakah pekerja OKU mempunyai masalah untuk menyesuaikan diri dengan rakan
sekerja di syarikat/institusi anda? (Do PWD employees have problems adapting with
their co-workers at your company/institution?)
☐ Tidak sama sekali (not at all)
☐ Tidak berapa (not really)
☐ Ketara (obvious)
☐ Sangat ketara (very obvious)
21. Bagaimanakah tahap penilaian tugasan OKU berbanding dengan pekerja lain di
syarikat/ institusi anda? (How is the evaluation of PWD employees compared with other
employees at your company/institution?)
☐ Lebih longgar (less stringent)
☐ Sama (the same)
☐ Lebih ketat (more stringent)
22. Bagaimanakah peluang latihan untuk pekerja OKU berbanding dengan pekerja lain di
syarikat/institusi anda? (How much training opportunities available for PWD employees
compared with other employees at your company/institution?)
☐ Kurang sedikit (less)
☐ Sama (the same)
☐ Lebih banyak (more)
23. Apakah kesan pekerja OKU terhadap tahap motivasi pekerja lain di syarikat/institusi
anda? (What is the impact of PWD employees on the motivation of other employees at
your company/institution?)
☐ Negatif (Negative)
☐ Tiada (None)
☐ Positif (Positive)
24. Adakah syarikat/institusi anda berpuashati dengan prestasi pekerja OKU? (is your
company/institution satisfied with the performance of the PWD employees?)
☐ Sangat tidak berpuashati (Not satisfied at all)
☐ Tidak berpuashati (Not satisfied)
☐ Berpuashati (Satisfied)
☐ Sangat berpuashati (Very satisfied)
E-OKU 8
25. Apakah penyesuaian tempat kerja/kemudahan yang syarikat/ institusi anda lakukan
untuk pekerja OKU, dan adakah ia efektif untuk mengekalkan/meningkatkan
produktiviti pekerja OKU? (What steps have your company/institution taken to
accommodate PWD employees, and whether they have been effective in maintaining/
increasing the productivity of the PWD employees)
Ya/Tidak? Jika “Ya”, adakah ia efektif? (If
(Yes/No?) “Yes”, was it effective)
Tidak Sedikit Sangat
(No) (Somewhat) (Much so)
a. Penyesuaian persekitaran fizikal – tangga,
meja, kerusi, ramp untuk kerusi roda dll.)
(Physical environment adjustments –stairs,
tables, chairs, ramps, etc.).
b. Penyesuaian khusus yang berkenaan –
kedudukan tempat kerja yang lebih
sesuai, bilik air khusus, tempat letak
kereta khusus dll. (Specific
customization/adjustment – suitable
workplace, designated restroom/parking,
etc.).
c. Penyesuaian teknologi – peranti input
khas, perisian pembaca skrin, dll.
(Assistive Technology – special input
device, screen reader software, etc.).
d. Fleksibiliti dalam jadual waktu bekerja
(flexible working hours).
e. Memberi latihan tambahan (giving
additional training).
f. Menggunakan kaedah mentor (using
mentoring method).
g. Menggunakan perkhidmatan “job coach”
(using the service of job coach).
h. Fleksibiliti untuk bekerja dari rumah
(flexibility to work from home).
i. Menyediakan penginapan (providing living
accommodation).
j. Menyediakan pengangkutan ke tempat
kerja (providing transportation to
workplace).
k. Lain-lain, sila nyatakan (Others, please state)
_____________________________________________________________________
E-OKU 9
26(i). Adakah syarikat/institusi anda menghadapi cabaran-cabaran berikut untuk
PENGAMBILAN OKU sebagai pekerja, dan nyatakan/tandakan tahap cabaran itu?
(Does your company/institution face the following challenges in RECRUITING PWDs as
employees, and indicate the degree/extent of the challenge?)
Ya/Tidak? Jika “Ya”, tandakan tahap
(Yes/No?) cabaran? (If “Yes”,
indicate the degree)
Rendah Sederhana Tinggi
(Low) (Medium) (High)
a. Ketidakselesaan/ketidakbiasaan dalam
pengambilan OKU sebagai pekerja
(Discomfort/unaccustomed to recruiting
PWD as employees).
b. Kurang pengetahuan tentang OKU (Lack of
information about PWD).
c. Pandangan negatif pekerja lain tentang
OKU (Negative perception of other
employees about PWD).
d. Pandangan negatif penyelia tentang OKU
(Negative perception of work supervisor of
PWD).
e. Tidak mengetahui bagaimana untuk
menilai prestasi pekerja OKU (unfamiliarity
with assessment of work performance of
PWD).
f. Pandangan negatif pelanggan tentang
OKU (Negative perception of customers
about PWD).
g. Tidak mengetahui tentang kos yang
terlibat untuk menampung pekerja OKU
(unfamiliarity with cost involved in
recruiting PWD).
h. Kebimbangan mengenai kos liputan
penjagaan kesihatan untuk pekerja OKU
(Concern with health coverage cost of PWD
employees).
i. Kebimbangan mengenai kos pampasan
pekerja OKU (Concern with compensation
cost of PWD employees).
E-OKU 10
26(i). Adakah syarikat/institusi anda menghadapi cabaran-cabaran berikut untuk
PENGAMBILAN OKU sebagai pekerja, dan nyatakan/tandakan tahap cabaran itu? (Does
your company/institution face the following challenges in RECRUITING PWDs as employees,
and indicate the degree/extent of the challenge?)
Ya/Tidak? Jika “Ya”, tandakan tahap
(Yes/No?) cabaran? (If “Yes”,
indicate the degree)
Rendah Sederhana Tinggi
(Low) (Medium) (High)
j. Kebimbangan tentang soal litigasi pekerja
OKU (Concern with litigation cost of PWD
employees).
k. Tiada pekerja OKU yang berkelayakan
untuk bekerja di syarikat/institusi ini (No
suitable PWD workers qualified to work at
this company/institution).
l. Tiada pekerjaan yang sesuai yang boleh
dilakukan dengan efektif oleh OKU di
syarikat/institusi ini (No suitable job that
can be effectively done by PWD at this
company/institution).
m. Lain-lain, sila nyatakan (Others, please specify)
____________________________________________________________________
26(ii). Apakah langkah-langkah yang telah di ambil untuk mengatasi cabaran
PENGAMBILAN OKU sebagai pekerja seperti yang dinyatakan di atas? (What are the
steps taken to address the challenges in HIRING PWD as indicated above?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
E-OKU 11
27(i). Adakah syarikat/institusi anda menghadapi cabaran-cabaran berikut untuk
MENGEKALKAN OKU sebagai pekerja, dan nyatakan/tandakan tahap cabaran itu?
(Does your company/institution face the following challenges in RETAINING PWDs as
employees, and indicate the degree/extent of the challenge?)
Ya/Tidak? Jika “Ya”, tandakan tahap
(Yes/No?) cabaran? (If “Yes”,
indicate the degree)
Rendah Sederhana Tinggi
(Low) (Medium) (High)
a. Kekurangan peluang untuk kenaikan
pangkat dalam pekerjaan untuk OKU
(Lack of opportunities for job promotion
for PWD).
b. Sikap pekerja OKU (Attitude of PWD
employees).
c. Sikap pekerja lain kepada pekerja OKU
(Attitude of other employees towards
PWD employees).
d. Sikap penyelia kepada pekerja OKU
(Attitude of supervisor towards PWD
employees).
e. Sikap pelanggan kepada pekerja OKU
(Attitude of customers towards PWD
employees).
f. Peruntukan kos untuk kemudahan
pekerja OKU (Cost involved to
accommodate PWD employees).
g. Kos liputan penjagaan kesihatan untuk
pekerja OKU (Health coverage cost for
PWD employees).
h. Kos pampasan pekerja OKU
(Compensation cost of PWD employees).
i. Kos litigasi pekerja OKU (Litigation cost
of PWD employees).
j. Lain-lain, sila nyatakan (Others, please specify)
_____________________________________________________________________
E-OKU 12
27(ii). Apakah langkah-langkah yang telah di ambil untuk mengatasi cabaran
MENGEKALKAN OKU sebagai pekerja seperti yang dinyatakan di atas? (What are the
steps taken to address the challenges in RETAINING PWDs as employees as indicated
above?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
28. Sila nyatakan tahap persetujuan anda tentang kenyataan-kenyataan berikut (Please
indicate your level of agreement to the following statements):
Sangat tidak setuju
Strongly disagree
Tidak setuju
Disagree
Setuju
Agree
Sangat setuju
Strongly agree
a. Setiap organisasi perlu memberikan peluang yang
sama di antara OKU dan bukan OKU di dalam
pengambilan pekerja (Every organization needs to
provide equal opportunities to PWDs and non-PWDs
in its recruitment exercise).
b. Majikan perlu mempunyai kriteria dan prosedur
yang berbeza di dalam pengambilan pekerja OKU
(Employers should have different criteria and
procedures in hiring PWD workers).
c. Penyediaan tempat kerja mesra-OKU memerlukan
pengubahsuaian fizikal yang melibatkan kos yang
tinggi (The provision of PWD-friendly workplace
requires physical infrastructure modification involving
a high cost).
d. Infrastruktur dan fasiliti sedia ada di
syarikat/institusi ini masih tidak sesuai untuk
menerima pekerja OKU (The existing workplace
infrastructure and facility at this company/institution
is still unsuitable for employing disabled persons).
e. Pengambilan pekerja OKU akan meningkatkan risiko
kecederaan dan keselamatan di tempat kerja
(Recruitment of PWD workers will increase the risk of
injury and workplace safety).
f. Pekerja OKU boleh bekerja dalam apa apa bidang
pekerjaan sekiranya diberi peluang dan sokongan
yang sewajarnya (PWD workers can work in any job if
given the opportunity and the appropriate support).
E-OKU 13
29. Adakah syarikat/institusi anda sedia maklum mengenai program bantuan/insentif atau
sokongan luar sedia ada untuk menggaji golongan OKU? (Is your company/ institution
aware of the following external assistance/incentive given in employing PWD?
Ya (Yes) Tidak (No)
a. Program Perkhidmatan Job Coach oleh Jabatan Kebajikan
Masyarakat (Job Coach service program by Social Welfare
Department).
b. Program OKU Talent Enhancement – bantuan/insentif
kewangan kepada majikan untuk menyediakan latihan untuk
OKU untuk membolehkan mereka memasuki alam pekerjaan
(PWD Talent Enhancement program – financial assistance/
incentive given to employers to provide training to OKU to
enable them enter the workforce).
c. Manfaat potongan cukai berganda bayaran gaji OKU - LHDN
(benefit of double tax deduction of remuneration paid to PWD
workers - IRB).
d. Manfaat potongan cukai berganda kepada majikan mengikut
amaun/perbelanjaan yang ditanggung majikan dalam latihan
yang diberikan kepada OKU – LHDN (benefit of double tax
deduction training expenses incurred for PWD workers - IRB).
e. Manfaat potongan cukai bagi sebarang kos pengubahsuaian
kemudahan syarikat bagi kepentingan OKU – LHDN (Benefit
of tax deduction for cost incurred physical adjustments made
to accommodate PWD employees – IRB).
30.
Ya (Yes) Tidak (No)
a. Adakah syarikat/institusi anda mengetahui tentang sistem
penggajian OKU oleh JobsMalaysia bagi padanan pekerjaan -
sistem atas talian (online)? (Is your company/ institution
aware of the job-matching system for recruitment of PWD by
JobsMalaysia?
b. Jika ya, pernahkah syarikat/institusi anda menggunakan
sistem penggajian OKU oleh JobsMalaysia (If yes, has your
company/institution used JobsMalaysia to recruit PWD)?
c. Jika ya, adakah ia berkesan untuk mendapatkan pekerja OKU
untuk syarikat/institusi anda (If yes, was it effective in
recruiting PWD workers for your company/institution)?
E-OKU 14
31. Adakah syarikat/institusi anda bersedia menawarkan peluang pekerjaan kepada OKU
secara atas talian? (Is your company/institution willing to offer job opportunities to PWD
online?)
Ya (Yes)
Tidak (No) – sila ke soalan 33 (please proceed to question 33)
32. Jika “Ya”, apakah ciri-ciri yang harus ada dalam sistem atas talian padanan pekerjaan
yang menawarkan peluang pekerjaan kepada golongan OKU? (If “Yes”, what are the
features that a job-matching online system, which offers job opportunities to PWD,
should have?) Pilih semua jawapan yang berkaitan. (Select all relevant answers.)
Dapat mengiklankan dan mengemaskini tawaran pekerjaan (Able to advertise and
update job offers).
Dapat mencari OKU berpotensi berdasarkan (i) lokasi; (ii) kelayakan; (iii)
kebolehkerjaan (Able to search potential PWD based on (i) location; (ii) qualification;
(iii) workability).
Boleh menjemput calon OKU untuk membuat memohon kerja (Able to invite potential
PWD to apply for the job).
Boleh memuat turun CV dan dokumen lain pemohon OKU (Able to download CV and
other documents of PWD applicant).
Boleh mendapat maklumat mengenai program, bantuan/insentif, dan sokongan yang
disediakan oleh agensi-agensi kerajaan dan NGOs (Able to get information related to
program, assistance/incentive, and support provided by government agencies and
NGOs).
Boleh mendapat bimbingan dan garis panduan mengenai pengambilan dan
penggajian pekerja OKU, contohnya penyediaan tempat kerja mesra-OKU dan
pengubahsuaian tempat kerja (Able to get guidance and guidelines in hiring and
employing PWD, for example, creating disability-inclusive workplace and making
physical changes to the workplace).
Sistem yang boleh disesuaikan ke bentuk mudah alih untuk kegunaan di telefon bimbit
(A system that can be adapted to a mobile device).
Lain-lain, sila nyatakan (Others, please specify)
E-OKU 15
33. Adakah maklumat berikut dapat lebih menarik minat syarikat/institusi anda untuk
mengambil OKU sebagai pekerja? (Would any of the following types of information
encourage you further to recruit people with a disability?)
Ya Tidak Telah maklum
(Yes) (No) (Already know)
a. Maklumat mengenai kos peruntukan kemudahan
pekerja OKU (Information about costs to accommodate
PWD workers).
b. Maklumat bagaimana menggaji OKU telah memberi
manfaat kepada syarikat/institusi lain dalam industri
yang sama dengan syarikat/institusi anda (Information
showing how hiring people with disabilities has
benefited other companies in your industry).
c. Maklumat bagaimana menggaji OKU telah memberi
manfaat kepada syarikat/institusi tempatan yang
ternama (Information showing how hiring people with
disabilities has benefited nationally recognized
companies).
d. Maklumat bagaimana menggaji OKU boleh memberi
manfaat kepada syarikat/institusi anda (Information
showing how hiring people with disabilities can benefit
your company’s bottom line).
e. Maklumat bagaimana menggaji OKU boleh
meninggikan produktiviti syarikat/institusi anda
(Information showing how hiring people with
disabilities can increase your company’s productivity).
f. Maklumat yang berasaskan kajian saintifik
(Information that is supported by statistics or research).
g. Maklumat tentang prestasi dan kehadiran kerja yang
baik serta pengekalan pekerja OKU (Information on
satisfactory job performance, attendance, and
retention of people with disabilities).
h. Testimoni dari pengarah syarikat/institusi yang
menggaji OKU yang membuktikan kejayaan mereka
(Testimonials of line managers attesting to the success
for their companies).
i. Pusat sehenti/agensi yang memberi khidmat
nasihat/rujukan tentang pengambilan/penggajian
OKU (One-stop center/agency to advise on PWD
employment-related matters).
j. Lain-lain, sila nyatakan (Others, please state)
________________________________________________________________________
TERIMA KASIH. KAMI AMAT MENGHARGAI KERJASAMA ANDA. (THANK YOU. WE REALLY
APPRECIATE YOUR KIND COOPERATION.)
E-OKU 16
BORANG SOAL SELIDIK / QUESTIONNAIRE:
MAJIKAN: PERNAH MENGGAJI OKU / EMPLOYER: HAD EMPLOYED PWD
Institut Sosial Malaysia (ISM),
Kementerian Pembangunan Wanita, Keluarga dan
Masyarakat (KPWKM)
KAJIAN PELUANG PEKERJAAN ORANG KURANG UPAYA
(OKU) DI MALAYSIA
JOB OPPORTUNITIES PEOPLE WITH DISABILITIES (PWD)
IN MALAYSIA
Tuan/Puan yang dihormati,
Dear Sir / Madam,
Anda telah dipilih untuk mengambil bahagian dalam kajian ini. Tujuan kajian ini adalah untuk
mengkaji penyertaan orang kelainan upaya dalam tenaga kerja serta masalah yang dihadapi.
Kami amat menghargai jika anda dapat berkongsi pandangan anda mengenai perkara ini.
Maklum balas anda dianggap rahsia dan digunakan untuk tujuan kajian sahaja.
Jika anda mempunyai sebarang persoalan mengenai penyelidikan ini, anda boleh
menghubungi kami seperti butiran di bawah.
Terima kasih atas kerjasama anda.
You have been selected to participate in this study. The purpose of this study is to investigate
the participation of people with disabilities in the workforce as well as the problems faced. We
would appreciate if you could share your views on this. Your feedback is considered
confidential and is used for research purposes only.
If you have any questions about this research, you may contact us as detailed below.
Thank you for your cooperation.
Yang benar,
Yours sincerely,
Prof. Dr. Moha Asri Abdullah (019-3859159) – Ketua Perunding
Prof. Dr. Selamah Abdullah Yusof (019-3575195)
Assoc. Prof. Dr. Noorihsan Mohamad (012-2410761)
Asst. Prof. Dr. Mohd Nizam Barom (013-3407240)
1. Nama syarikat/institusi (Name of company/institution)
______________________________________________________________
2. Status syarikat/institusi (Status of company/institution):
Formal/berdaftar Tidak formal/tidak berdaftar
(formal/registered) (Informal/unregistered)
3. Tahun penubuhan (untuk syarikat) (Year of establishment): _____________
4. Lokasi (location): ___________________________________
Bandar (Urban) Luar bandar (Non-urban)
5. Negeri (state): Pahang
Perlis Wilayah Persekutuan
Kedah Selangor
Perak Negeri Sembilan
Pulau Pinang Melaka
Kelantan Johor
Terengganu Sarawak
Sabah
6a. Jenis industri (untuk syarikat) (Type of industry):
Pembuatan (Manufacturing) Perkhidmatan (Services)
Pertanian (Agriculture) Pembinaan (Construction)
6b. Kategori institusi (untuk kerajaan) (Category of institution):
Agensi persekutuan Agensi negeri Badan berkanun
(Statutory Body)
(Federal agency) (State agency)
7. Jumlah kesuluruhan pekerja (Total number of employees):
Sepenuh masa: Separuh masa:
(Full-time) _________________ (Part-time) __________________
8a. Jumlah pekerja OKU dahulu (Number of PWD employees): ____________
8b. Tahun terakhir menggaji OKU (Most recent year employed PWD): ____________
e-X-oku 1
9. Apakah sebab utama syarikat/institusi anda mengambil pekerja OKU pada masa yang
lepas? (What was the main reason your company/institution recruit PWD workers?)
Pilih tidak lebih dari dua jawapan sahaja (Select up to two answers only).
☐ Sebagai sumbangan sosial syarikat/institusi (as a social contribution of the company/
institution)
☐ Menggaji semula pekerja yang telah mengalami kecederaan/ketidakupayaan
(reemploy former employee(s) who is/are disabled due to injury/accident/disease)
☐ Pekerja OKU mempunyai kelayakan/kemahiran yang diperlukan (PWD worker has
the qualification/skill required)
☐ Untuk mendapat faedah/insentif kewangan yang diberikan oleh kerajaan (to obtain
the financial incentive given by the government)
☐ Untuk memenuhi keperluan undang-undang (to fulfil the legal requirements)
☐ Lain-lain (sila nyatakan) (others (please state)) _____________________________
10. Apakah sebab syarikat/institusi anda tidak lagi menggaji pekerja OKU? (What are the
reasons why your company/institution no longer employ PWD as workers?)
Pilih semua jawapan yang berkaitan (Select all relevant answers.)
☐ Syarikat/institusi akan menanggung kos yang tinggi dalam menggaji OKU (The
company/institution will incur high cost in hiring PWD employees).
☐ Syarikat/institusi akan menanggung risiko kecederaan yang tinggi dalam menggaji
OKU (The company/institution will bear a high risk of injury in hiring PWD workers).
☐ Syarikat/institusi tidak dapat memberi kemudahan yang diperlukan oleh pekerja OKU
(The company/institution is not able to provide the facilities needed by PWD
employees).
☐ Syarikat/institusi terpaksa memberi latihan yang berterusan kepada pekerja OKU (The
company/institution needs to provide continuous training to PWD employees).
☐ Pekerja OKU tidak dapat menyesuaikan diri di tempat kerja (PWD employees are not
be able to adapt to the workplace).
☐ Pekerja OKU tidak dapat memberi tahap produktiviti yang sama seperti pekerja lain
(PWD employees are not be able to be as productive as other employees).
☐ Tiada pekerjaan yang sesuai untuk OKU bekerja di syarikat/institusi ini (There is no
suitable job for PWD to work at this company/institution).
☐ Pekerja OKU tidak mempunyai keupayaan fizikal untuk melaksanakan tugasnya (PWD
do not have the physical ability to carry out the job task).
☐ Pelanggan syarikat/institusi tidak selesa dengan pekerja OKU (The customers of the
company/institution are not be comfortable with PWD employees).
☐ Pekerja lain tidak selesa dengan pekerja OKU (Other employees are not comfortable
with PWD workers).
☐ Tiada insentif dari pihak kerajaan untuk menggaji pekerja OKU (There is no incentive
given by the government to employ PWD).
☐ Lain-lain, sila nyatakan (Others, please state) _________________________________
e-X-oku 2
11a. Adakah syarikat/institusi anda mempunyai dasar rasmi dalam menggaji OKU pada
masa kini? (Does your company/institution currently have a formal policy in employing
PWDs)
Ya (sila huraikan) (Yes (please elaborate)) ___________________________________
Tidak (No) – sila jawab soalan 11c (please go to question 11c)
11b. Jika ya, apakah tahap komitmen pengurusan atasan dalam memenuhi dasar ini? (If
yes, what is the level of top management’s commitment in fulfilling this policy?)
Tiada langsung (Not at all)
Rendah (Low)
Sederhana (Medium)
Tinggi (High)
11c. Jika tidak, adakah syarikat/institusi anda mempunyai rancangan untuk mempunyai
dasar rasmi untuk menggaji OKU pada masa hadapan? (If no, does your company/
institution plan to have a formal policy in employing PWDs in the future?)
Tiada buat masa kini (Not at this time)
Ya, mungkin dalam beberapa tahun lagi (Yes, in a few years’ time)
Ya, dalam masa terdekat ini (Yes, in the near future)
12. Sila nyatakan pekerjaan/tugas yang sesuai di syarikat/institusi anda yang boleh
dilakukan oleh pekerja OKU mengikut jenis ketidakupayaan (jika tiada, tulis “tiada”)
(Please indicate the job/task in your company/ institution which may be suitable to be
performed by PWD workers according to the type of disability (if none, write “none”)):
Kategori (category) Pekerjaan/tugas yang sesuai (suitable job/task)
a. Pendengaran (hearing)
b. Penglihatan (sight)
c. Pertuturan (speech)
d. Fizikal (physical)
e. Masalah pembelajaran
(learning disability)
f. Mental (mental)
g. Pelbagai (Multiple)
e-X-oku 3
13. Apakah kaedah yang digunapakai syarikat/institusi anda untuk merekrut pekerja OKU
sebelum ini? (What were the methods used by your company/institution before in
recruiting PWD workers?) Pilih semua jawapan yang berkenaan (Select all relevant
answers.)
Tiada kaedah tertentu, hanya bergantung pada permohonon dari OKU sendiri (No
specific method, only based on job applications from PWD themselves)
Menyertai pameran kerjaya (Participate in job fairs)
Mendapat kerjasama dari organisasi yang melibatkan OKU (Cooperate with
organizations related to PWD)
Menggunakan laman sesawang perkhidmatan pengambilan kerja (Using online
recruitment services)
Berhubung dengan kolej/universiti yang mempunyai graduan OKU (Contact
colleges/universities which have PWD graduates)
Berhubung dengan sekolah/pusat vokasional untuk OKU (Contact schools/vocational
centers for PWD)
Lain-lain (sila nyatakan) (Others (please state)) _______________________________
14. Di antara kaedah di atas, sila nyatakan kaedah mana yang paling berkesan untuk
merekrut pekerja OKU pada masa yang lepas? (Among the methods above, which one
was the most effective in recruiting PWD workers?)
________________________________________________________________________
________________________________________________________________________
15. Bagaimanakah tahap produktiviti pekerja OKU yang dahulu berbanding dengan
pekerja lain di dalam skop tugasan yang diberikan di syarikat/institusi anda? (What
was the productivity level of PWD employees compared with other employees within the
given job scope?)
☐ Lebih rendah (lower)
☐ Sama (the same)
☐ Lebih tinggi (higher)
16. Bagaimanakah kualiti kerja pekerja OKU yang dahulu berbanding pekerja lain di
syarikat/institusi anda? What was the work quality level of PWD employees compared
with others?
☐ Lebih rendah (lower)
☐ Sama (the same)
☐ Lebih tinggi (higher)
e-X-oku 4
17. Berbanding dengan pekerja lain di syarikat/institusi anda, bagaimanakah tahap latihan
kerja yang diperlukan oleh pekerja OKU yang dahulu? (Compared to other employees,
what was the amount/scope of training required by PWD employees?)
☐ Sama (the same)
☐ Lebih komprehensif (more comprehensive)
18. Berbanding dengan pekerja lain di syarikat/institusi anda, berapa lamakah jangkamasa
latihan kerja yang diperlukan oleh pekerja OKU yang dahulu? (Compared to other
employees, what was the duration of training required by PWD employees?)
☐ Sama (the same) ☐ Lebih lama (longer)
19. Bagaimanakah etika kerja pekerja OKU yang dahulu berbanding pekerja lain di
syarikat/institusi anda? (How was the work ethic of PWD employees compared with
other employees at your company/institution?)
☐ Lebih rendah (lower)
☐ Sama (the same)
☐ Lebih tinggi (higher)
20. Adakah pekerja OKU yang dahulu mempunyai masalah untuk menyesuaikan diri
dengan rakan sekerja di syarikat/institusi anda? (Did the PWD employees have
problems adapting with their co-workers at your company/institution?)
☐ Tidak sama sekali (Not at all)
☐ Tidak berapa (not really)
☐ Ketara (obvious)
☐ Sangat ketara (Very obvious)
21. Bagaimanakah tahap penilaian tugasan OKU yang dahulu berbanding dengan pekerja
lain di syarikat/ institusi anda? (How was the evaluation of PWD employees compared with
other employees at your company/institution?)
☐ Lebih longgar (less stringent)
☐ Sama (the same)
☐ Lebih ketat (more stringent)
22. Bagaimanakah peluang latihan untuk pekerja OKU yang dahulu berbanding dengan
pekerja lain di syarikat/institusi anda? (How much training opportunities were available for
PWD employees compared with other employees at your company/institution?)
☐ Kurang sedikit (less)
☐ Sama (the same)
☐ Lebih banyak (more)
e-X-oku 5
23. Apakah kesan pekerja OKU yang dahulu terhadap tahap motivasi pekerja lain di
syarikat/institusi anda? (What was the impact of PWD employees on the motivation of
other employees at your company/institution?)
☐ Negatif (Negative)
☐ Tiada (None)
☐ Positif (Positive)
24. Adakah syarikat/institusi anda berpuashati dengan prestasi pekerja OKU yang dahulu?
(Was your company/institution satisfied with the performance of the PWD employees?)
☐ Sangat tidak berpuashati (Not satisfied at all)
☐ Tidak berpuashati (Not satisfied)
☐ Berpuashati (Satisfied)
☐ Sangat berpuashati (Very satisfied)
e-X-oku 6
25. Apakah penyesuaian tempat kerja/kemudahan yang syarikat/organisasi anda telah
lakukan untuk pekerja OKU yang dahulu, dan adakah ia efektif untuk mengekalkan/
meningkatkan produktiviti pekerja OKU? (What steps had your company/institution
taken to accommodate PWD employees, and whether they had been effective in
maintaining/increasing the productivity of the PWD employees)
Ya/Tidak? Jika “Ya”, adakah ia efektif? (If
(Yes/No?) “Yes”, was it effective)
Tidak Sedikit Sangat
(No) (Somewhat) (Much so)
a. Penyesuaian persekitaran fizikal – tangga,
meja, kerusi, ramp untuk kerusi roda dll.)
(Physical environment adjustments –stairs,
tables, chairs, ramps, etc.).
b. Penyesuaian khusus yang berkenaan –
kedudukan tempat kerja yang lebih
sesuai, bilik air khusus, tempat letak
kereta khusus dll. (Specific
customization/adjustment – suitable
workplace, designated restroom/parking,
etc.).
c. Penyesuaian teknologi – peranti input
khas, perisian pembaca skrin, dll.
(Assistive Technology – special input
device, screen reader software, etc.).
d. Fleksibiliti dalam jadual waktu bekerja
(flexible working hours).
e. Memberi latihan tambahan (giving
additional training).
f. Menggunakan kaedah mentor (using
mentoring method).
g. Menggunakan perkhidmatan “job coach”
(using the service of job coach).
h. Fleksibiliti untuk bekerja dari rumah
(flexibility to work from home).
i. Menyediakan penginapan (providing living
accommodation).
j. Menyediakan pengangkutan ke tempat
kerja (providing transportation to
workplace).
k. Lain-lain, sila nyatakan (Others, please state)
_____________________________________________________________________
e-X-oku 7
26(i). Adakah syarikat/institusi anda menghadapi cabaran-cabaran berikut untuk
PENGAMBILAN OKU yang dahulu sebagai pekerja, dan nyatakan/tandakan tahap
cabaran itu? (Did your company/institution face the following challenges in RECRUITING
PWDs as employees, and indicate the degree/extent of the challenge?)
Ya/Tidak? Jika “Ya”, tandakan tahap
(Yes/No?) cabaran? (If “Yes”,
indicate the degree)
Rendah Sederhana Tinggi
(Low) (Medium) (High)
a. Ketidakselesaan/ketidakbiasaan dalam
pengambilan OKU sebagai pekerja
(Discomfort/unaccustomed to recruiting
PWD as employees).
b. Kurang pengetahuan tentang OKU (Lack of
information about PWD).
c. Pandangan negatif pekerja lain tentang
OKU (Negative perception of other
employees about PWD).
d. Pandangan negatif penyelia tentang OKU
(Negative perception of work supervisor of
PWD).
e. Tidak mengetahui bagaimana untuk
menilai prestasi pekerja OKU (unfamiliarity
with assessment of work performance of
PWD).
f. Pandangan negatif pelanggan tentang
OKU (Negative perception of customers
about PWD).
g. Tidak mengetahui tentang kos yang
terlibat untuk menampung pekerja OKU
(unfamiliarity with cost involved in
recruiting PWD).
h. Kebimbangan mengenai kos liputan
penjagaan kesihatan untuk pekerja OKU
(Concern with health coverage cost of PWD
employees).
i. Kebimbangan mengenai kos pampasan
pekerja OKU (Concern with compensation
cost of PWD employees).
e-X-oku 8
26(i). Adakah syarikat/institusi anda menghadapi cabaran-cabaran berikut untuk
PENGAMBILAN OKU yang dahulu sebagai pekerja, dan nyatakan/tandakan tahap
cabaran itu? (Did your company/institution face the following challenges in RECRUITING
PWDs as employees, and indicate the degree/extent of the challenge?)
Ya/Tidak? Jika “Ya”, tandakan tahap
(Yes/No?) cabaran? (If “Yes”,
indicate the degree)
Rendah Sederhana Tinggi
(Low) (Medium) (High)
h. Kebimbangan mengenai kos liputan penjagaan
kesihatan untuk pekerja OKU (Concern with
health coverage cost of PWD employees).
i. Kebimbangan mengenai kos pampasan pekerja
OKU (Concern with compensation cost of PWD
employees).
j. Kebimbangan tentang soal litigasi pekerja OKU
(Concern with litigation cost of PWD employees).
k. Tiada pekerja OKU yang berkelayakan untuk
bekerja di syarikat/institusi ini (No suitable PWD
workers qualified to work at this
company/institution).
l. Tiada pekerjaan yang sesuai yang boleh
dilakukan dengan efektif oleh OKU di
syarikat/institusi ini (No suitable job that can be
effectively done by PWD at this
company/institution).
m. Lain-lain, sila nyatakan (Others, please specify)
26(ii). Apakah langkah-langkah yang telah di ambil untuk mengatasi cabaran
PENGAMBILAN OKU yang dahulu sebagai pekerja seperti yang dinyatakan di atas?
(What were the steps taken to address the challenges in HIRING PWD as indicated
above?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
e-X-oku 9
27(i). Adakah syarikat/institusi anda menghadapi cabaran-cabaran berikut untuk
MENGEKALKAN OKU yang dahulu sebagai pekerja, dan nyatakan/tandakan tahap
cabaran itu? (Did your company/institution face the following challenges in RETAINING
PWDs as employees, and indicate the degree/extent of the challenge?)
Ya/Tidak? Jika “Ya”, tandakan tahap
(Yes/No?) cabaran? (If “Yes”,
indicate the degree)
Rendah Sederhana Tinggi
(Low) (Medium) (High)
a. Kekurangan peluang untuk kenaikan
pangkat dalam pekerjaan untuk OKU
(Lack of opportunities for job promotion
for PWD).
b. Sikap pekerja OKU (Attitude of PWD
employees).
c. Sikap pekerja lain kepada pekerja OKU
(Attitude of other employees towards
PWD employees).
d. Sikap penyelia kepada pekerja OKU
(Attitude of supervisor towards PWD
employees).
e. Sikap pelanggan kepada pekerja OKU
(Attitude of customers towards PWD
employees).
f. Peruntukan kos untuk kemudahan
pekerja OKU (Cost involved to
accommodate PWD employees)
g. Kos liputan penjagaan kesihatan untuk
pekerja OKU (Health coverage cost for
PWD employees).
h. Kos pampasan pekerja OKU
(Compensation cost of PWD employees).
i. Kos litigasi pekerja OKU (Litigation cost
of PWD employees).
j. Lain-lain, sila nyatakan (Others, please specify)
_____________________________________________________________________
e-X-oku 10
27(ii). Apakah langkah-langkah yang telah di ambil untuk mengatasi cabaran
MENGEKALKAN OKU sebagai pekerja seperti yang dinyatakan di atas? (What were the
steps taken to address the challenges in RETAINING PWDs as employees as indicated
above?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
28. Sila nyatakan tahap persetujuan anda tentang kenyataan-kenyataan berikut (Please
indicate your level of agreement to the following statements):
Sangat tidak setuju
Strongly disagree
Tidak setuju
Disagree
Setuju
Agree
Sangat setuju
Strongly agree
a. Setiap organisasi perlu memberikan peluang yang
sama di antara OKU dan bukan OKU di dalam
pengambilan pekerja (Every organization needs to
provide equal opportunities to PWDs and non-PWDs
in its recruitment exercise).
b. Majikan perlu mempunyai kriteria dan prosedur
yang berbeza di dalam pengambilan pekerja OKU
(Employers should have different criteria and
procedures in hiring PWD workers).
c. Penyediaan tempat kerja mesra-OKU memerlukan
pengubahsuai fizikal yang melibatkan kos yang
tinggi (The provision of PWD-friendly workplace
requires physical infrastructure modification involving
a high cost).
d. Infrastruktur dan fasiliti sedia ada di
syarikat/institusi ini masih tidak sesuai untuk
menerima pekerja OKU (The existing workplace
infrastructure and facility at this company/institution
is still unsuitable for employing disabled persons).
e. Pengambilan pekerja OKU akan meningkatkan risiko
kecederaan dan keselamatan ditempat kerja
(Recruitment of PWD workers will increase the risk of
injury and workplace safety).
f. Pekerja OKU boleh bekerja dalam apa apa bidang
pekerjaan sekiranya diberi peluang dan sokongan
yang sewajarnya (PWD workers can work in any job if
given the opportunity and the appropriate support).
e-X-oku 11
29. Adakah syarikat/institusi anda sedia maklum mengenai program bantuan/insentif
atau sokongan luar sedia ada untuk menggaji golongan OKU? (Is your company/
institution aware of the following external assistance/incentive given in employing PWD?
Ya (Yes) Tidak (No)
a. Program Perkhidmatan Job Coach oleh Jabatan Kebajikan
Masyarakat (Job Coach service program by Social Welfare
Department).
b. Program OKU Talent Enhancement – bantuan/insentif
kewangan kepada majikan untuk menyediakan latihan untuk
OKU untuk membolehkan mereka memasuki alam pekerjaan
(PWD Talent Enhancement program – financial assistance/
incentive given to employers to provide training to OKU to
enable them enter the workforce).
c. Manfaat potongan cukai berganda bayaran gaji OKU - LHDN
(benefit of double tax deduction of remuneration paid to PWD
workers - IRB).
d. Manfaat potongan cukai berganda kepada majikan mengikut
amaun/perbelanjaan yang ditanggung majikan dalam latihan
yang diberikan kepada OKU – LHDN (benefit of double tax
deduction training expenses incurred for PWD workers - IRB).
e. Manfaat potongan cukai bagi sebarang kos pengubahsuaian
kemudahan syarikat bagi kepentingan OKU – LHDN (Benefit
of tax deduction for cost incurred physical adjustments made
to accommodate PWD employees – IRB).
30.
Ya (Yes) Tidak (No)
a. Adakah syarikat/institusi anda mengetahui tentang sistem
penggajian OKU oleh JobsMalaysia bagi padanan pekerjaan -
sistem atas talian (online)? (Is your company/ institution
aware of the job-matching system for recruitment of PWD by
JobsMalaysia?
b. Jika ya, pernahkah syarikat/institusi anda menggunakan
sistem penggajian OKU oleh JobsMalaysia (If yes, has your
company/institution used JobsMalaysia to recruit PWD)?
c. Jika ya, adakah ia berkesan untuk mendapatkan pekerja OKU
untuk syarikat/institusi anda (If yes, was it effective in
recruiting PWD workers for your company/institution)?
e-X-oku 12
31. Adakah syarikat/institusi anda bersedia menawarkan peluang pekerjaan kepada OKU
secara atas talian? (Is your company/institution willing to offer job opportunities to
PWD online?)
Ya (Yes)
Tidak (No)
32. Jika “Ya”, apakah ciri-ciri yang harus ada dalam sistem padanan pekerjaan yang
menawarkan peluang pekerjaan kepada golongan OKU? (If “Yes”, what are the features
in the job-matching system which offer job opportunities to PWD?)
Pilih semua jawapan yang berkaitan. (Select all relevant answers.)
Dapat mengiklankan dan mengemaskini tawaran pekerjaan (Able to advertise and
update job offers).
Dapat mencari OKU berpotensi berdasarkan (i) lokasi; (ii) kelayakan; (iii)
kebolehkerjaan (Able to search potential PWD based on (i) location; (ii) qualification;
(iii) workability).
Boleh menjemput calon OKU untuk membuat memohon kerja (Able to invite potential
PWD to apply for the job).
Boleh memuat turun CV dan dokumen lain pemohon OKU (Able to download CV and
other documents of PWD applicant).
Boleh mendapat maklumat mengenai program, bantuan/insentif, dan sokongan yang
disediakan oleh agensi-agensi kerajaan dan NGOs (Able to get information related to
program, assistance/incentive, and support provided by government agencies and
NGOs).
Boleh mendapat bimbingan dan garis panduan mengenai pengambilan dan
penggajian pekerja OKU, contohnya penyediaan tempat kerja mesra-OKU dan
pengubahsuaian tempat kerja (Able to get guidance and guidelines in hiring and
employing PWD, for example, creating disability-inclusive workplace and making
physical changes to the workplace).
Sistem yang boleh disesuaikan ke bentuk mudah alih untuk kegunaan di telefon bimbit
(A system that can be adapted to a mobile device).
Lain-lain, sila nyatakan (Others, please specify)
e-X-oku 13
33. Adakah maklumat berikut dapat menarik semula minat syarikat/institusi anda untuk
mengambil OKU sebagai pekerja semula? (Would any of the following types of
information encourage you again to recruit again people with a disability?)
Ya Tidak Telah maklum
(Yes) (No) (Already know)
a. Maklumat mengenai kos peruntukan kemudahan
pekerja OKU (Information about costs to accommodate
PWD workers).
b. Maklumat bagaimana menggaji OKU telah memberi
manfaat kepada syarikat/institusi lain dalam industri
yang sama dengan syarikat/institusi anda (Information
showing how hiring people with disabilities has
benefited other companies in your industry).
c. Maklumat bagaimana menggaji OKU telah memberi
manfaat kepada syarikat/institusi tempatan yang
ternama (Information showing how hiring people with
disabilities has benefited nationally recognized
companies).
d. Maklumat bagaimana menggaji OKU boleh memberi
manfaat kepada syarikat/institusi anda (Information
showing how hiring people with disabilities can benefit
your company’s bottom line).
e. Maklumat bagaimana menggaji OKU boleh
meninggikan produktiviti syarikat/institusi anda
(Information showing how hiring people with
disabilities can increase your company’s productivity).
f. Maklumat yang berasaskan kajian saintifik
(Information that is supported by statistics or research).
g. Maklumat tentang prestasi dan kehadiran kerja yang
baik serta pengekalan pekerja OKU (Information on
satisfactory job performance, attendance, and
retention of people with disabilities).
h. Testimoni dari pengarah syarikat/institusi yang
menggaji OKU yang membuktikan kejayaan mereka
(Testimonials of line managers attesting to the success
for their companies).
i. Pusat sehenti/agensi yang memberi khidmat
nasihat/rujukan tentang pengambilan/penggajian
OKU (One-stop center/agency to advise on PWD
employment-related matters).
j. Lain-lain, sila nyatakan (Others, please state)
________________________________________________________________________
TERIMA KASIH. KAMI AMAT MENGHARGAI KERJASAMA ANDA. (THANK YOU. WE REALLY
APPRECIATE YOUR KIND COOPERATION.)
e-X-oku 14
BORANG SOAL SELIDIK / QUESTIONNAIRE:
MAJIKAN: TIDAK PERNAH MENGGAJI OKU / EMPLOYER: NEVER EMPLOY PWD
Institut Sosial Malaysia (ISM),
Kementerian Pembangunan Wanita, Keluarga dan
Masyarakat (KPWKM)
KAJIAN PELUANG PEKERJAAN ORANG KURANG UPAYA
(OKU) DI MALAYSIA
JOB OPPORTUNITIES PEOPLE WITH DISABILITIES (PWD)
IN MALAYSIA
Tuan/Puan yang dihormati,
Dear Sir / Madam,
Anda telah dipilih untuk mengambil bahagian dalam kajian ini. Tujuan kajian ini adalah untuk
mengkaji penyertaan orang kelainan upaya dalam tenaga kerja serta masalah yang dihadapi.
Kami amat menghargai jika anda dapat berkongsi pandangan anda mengenai perkara ini.
Maklum balas anda dianggap rahsia dan digunakan untuk tujuan kajian sahaja.
Jika anda mempunyai sebarang persoalan mengenai penyelidikan ini, anda boleh
menghubungi kami seperti butiran di bawah.
Terima kasih atas kerjasama anda.
You have been selected to participate in this study. The purpose of this study is to investigate
the participation of people with disabilities in the workforce as well as the problems faced. We
would appreciate if you could share your views on this. Your feedback is considered
confidential and is used for research purposes only.
If you have any questions about this research, you may contact us as detailed below.
Thank you for your cooperation.
Yang benar,
Yours sincerely,
Prof. Dr. Moha Asri Abdullah (019-3859159) – Ketua Perunding
Prof. Dr. Selamah Abdullah Yusof (019-3575195)
Assoc. Prof. Dr. Noorihsan Mohamad (012-2410761)
Asst. Prof. Dr. Mohd Nizam Barom (013-3407240)
1. Nama syarikat/institusi (Name of company/institution)
______________________________________________________________
2. Status syarikat/institusi (Status of company/institution):
Formal/berdaftar Tidak formal/tidak berdaftar
(formal/registered) (Informal/unregistered)
3. Tahun penubuhan (untuk syarikat) (Year of establishment): _____________
4. Lokasi (location): ___________________________________
Bandar (Urban) Luar bandar (Non-urban)
5. Negeri (state): Pahang
Perlis Wilayah Persekutuan
Kedah Selangor
Perak Negeri Sembilan
Pulau Pinang Melaka
Kelantan Johor
Terengganu Sarawak
Sabah
6a. Jenis industri (untuk syarikat) (Type of industry):
Pembuatan (Manufacturing) Perkhidmatan (Services)
Pertanian (Agriculture) Pembinaan (Construction)
6b. Kategori institusi (untuk kerajaan) (Category of institution):
Agensi persekutuan Agensi negeri Badan berkanun
(Statutory body)
(Federal agency) (State agency)
7. Jumlah keseluruhan pekerja (Total number of employees):
Sepenuh masa: Separuh masa:
(Full-time) _________________ (Part-time) __________________
e-NO-oku 1
8. Apakah sebab syarikat/institusi anda tidak menggaji pekerja OKU? (What are the
reasons why your company/institution do not employ PWD as workers?)
Pilih semua jawapan yang berkaitan. (Select all relevant answers.)
Syarikat/institusi tidak pernah terfikir untuk menggaji OKU (The company/
institution has never considered employing PWD).
Syarikat/institusi mempunyai kurang maklumat tentang OKU (The company/
institution lacks information regarding PWD).
Syarikat/institusi akan menanggung kos yang tinggi dalam menggaji OKU (The
company/institution will incur high cost in hiring PWD employees)
Syarikat/institusi akan menanggung risiko kecederaan yang tinggi dalam menggaji
OKU (The company/institution will bear a high risk of injury in hiring PWD workers).
Syarikat/institusi tidak dapat memberi kemudahan yang diperlukan oleh pekerja
OKU (The company/institution is not able to provide the facilities needed by PWD
employees).
Syarikat/institusi terpaksa memberi latihan yang berterusan kepada pekerja OKU
(The company/institution needs to provide continuous training to PWD employees).
Pekerja OKU tidak dapat menyesuaikan diri di tempat kerja (PWD employees are
not be able to adapt to the workplace).
Pekerja OKU tidak dapat memberi tahap produktiviti yang sama seperti pekerja
lain (PWD employees are not be able to be as productive as other employees).
Tiada pekerjaan yang sesuai untuk OKU bekerja di syarikat/institusi ini (There is no
suitable job for PWD to work at this company/institution).
Pekerja OKU tidak mempunyai keupayaan untuk melaksanakan tugasnya (PWD do
not have the ability to carry out the job task).
Pelanggan syarikat/institusi tidak selesa dengan pekerja OKU (The customers of the
company/institution are not be comfortable with PWD employees).
Pekerja lain tidak selesa dengan pekerja OKU (Other employees are not
comfortable with PWD workers).
Tiada insentif dari pihak kerajaan untuk menggaji pekerja OKU (There is no
incentive given by the government to employ PWD).
Lain-lain, sila nyatakan (Others, please state)
_____________________________________________________________________
e-NO-oku 2
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Kajian Peluang Pekerjaan Orang Kurang Upaya (OKU) Di Malaysia (2020)
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