Traing Trend PPT Sharing

HKIHRM 2016 Annual T
cum ATD Post-Co

Training Needs Seminar
onference Sharing

2015 Training and De
Survey F

2015年僱員培訓及發

Spokespersons: Mr Chester Tsang and M
Co-Chairpersons
Learning and Developm

發言人： 香港人力資源管理學會
曾永昌先生 及 葉華信

26.8.2016

evelopment Needs
Findings

發展需求調查報告

Mr Barry Ip

ment Committee, The HKIHRM

會 - 學習及發展委員會聯席主席
信先生

Media Exposure and reco
Survey Findin

ognition of this
ngs

And More…

Content

1. Survey background 調查背景

2. Investment in employee training & dev
• 僱員培訓及發展的投資

- Annual budget 培訓預算
- Training hours 培訓時數

- Budget allocation for management and n
管理層及非管理層職級的培訓預算分配

• 3. Major training areas for employees

• 不同僱員層的主要培訓範疇

• - Talent development programmes 人才

• 4. Different types of training trends an

不同類型培訓趨勢和模式

• - steady growth of online learning 網上

• 5. Business objectives in formulating
• 機構制訂2016年培訓計劃的商業目

• 6. Conclusion 總結

ts 內容

velopment

non-management employees
配

s at different staff levels

才發展計劃

nd practices

上培訓增長趨勢

training plans in 2016
目標

4

1. Survey B
調查

Background
查背景

5

Survey Backgro

An annual survey conducted by HKIHRM
香港人力資源管理學會自1999年開始

Objective 調查目的
Identify training and development need

training and development topics dur
了解香港僱員整體在職培訓和發展需

2015 Survey 2015年調查
• Conducted from March to April 2016

2016年3月至4月期間進行
• The survey covered 152 companies f

with over 63,200 full-time employee
參與調查機構涵蓋16個行業包括1
職員工。

ound 調查背景

M since 1999
始每年進行這項調查

ds in general as well as the prevailing
ring the year.
需要，以及年內重要的培訓項目。

6

from 16 business and industry sectors
es.
152家公司，合共僱用逾63,200 名全

6

Company Profile - by business sect
機構資料 – 按行業劃分 (圖 1)

152 companies from 16 business and industry sector
參與調查機構合共152家涵蓋16個行業，合共僱用

2% 2%

3% 4% 12%
3%

4% 11%
5% 10%
5%

5%

6% 9%
7%
7% 7%

tor 2015 (chart 1)

rs with more than 63,200 full-time employees.
用逾63,200名全職員工。

Manufacturing 製造

Business services / professional services 商業/專業服務

Retail 零售

Construction / Real estate property develop. / Property mgt 建築/房地產/物

業管理
Wholesale / Import / Export / Trading 批發/出入口/貿易

Hotel / hospitality / tourism related services 酒店/款待/旅遊服務

Banking / Financial services/ Insurance 銀行/金融服務/保險

IT / Hi-Tech / Telecommunication 資訊科技/電訊

Transport / Transport services / Logistics 運輸/物流

Education 教育

NGO / Community services / Social services 非政府組織/社區/社會服務

Healthcare / Pharmaceuticals 保健護理/藥劑

Statutory body 公營機構

Restaurant / catering 餐廳服務

Conglomerates 集團機構

Sourcing / Procurement 採購

Others 其他

7

Company Profile - by emplo
機構資料 – 按公司僱

Different company sizes were well represented: sma
(around 34%); large companies (around 32%).
各類型規模機構參與調查比率平均，小型機構佔整
構佔整體約32%。

16%
22%

16%

17% 17%

oyee number 2015 (chart 2)
僱員人數劃分 (圖 2)

all companies (around 35%); medium companies

整體約35%，中型機構佔佔整體約34%，大型機

fewer than 50 employees Small
少於50名僱員 companies

50-99 小型機構

13% 100-199 Medium
200-499 companies

中型機構

500-999 large
companies
1,000 or above
1,000 或以上名僱員 大型機構

(152 companies provided data)
(152家機構提供數據)

Percentages shown here圖ar中e 百ro分un點d8f為ig約ure數s

2. Investment
Training and D
僱員培訓及

t in Employee
Development
及發展的投資

9

T & D Budget against Total A

培訓預算佔員工全年整體基本薪酬

The proportion of T & D budget to total annual base sala
2014. It was the first decline in the past 5 years, but was
2015年平均培訓預算總額相等於員工全年整體基本
是過去五年首度下跌，但仍維持近十年來第二高培

8.0%

6.0% 7.0% 6.8%

6.5%

4.0% 3.3%
2.0%
2.8% 3.0% 2.8%
2.1%
2.1%

0.0% 2006 2007 2008 2009 2010
-2.0%

-4.0% -2.5%

(Hong Kong GDP growth rates -

source: Hong Kong Census and Stati
(香港本地生產總值數據 - 資料來源: 香

Annual Base Salary (chart 3)

酬的比率 (2006年至2015年) (圖 3)

ary is 3.4% in 2015, 0.1 percentage point down from
still the second highest rate over the past decade.

本薪酬的 3.4%，較2014年輕微下降0.1個百分點，
培訓預算比率。

T&D Budget 培訓預算 2015 T&D budget
GDP 本地生產總值 2015年培訓預算

4.8% 3.5% 3.4%

2.7% 2.7% 3.1% 2.6% 2.4%

3.1% 2015

2011 1.5% 2013 2014
2012

istics Dept) (152 companies provided data)
香港政府統計處)
(152家機構提供數10據)

Breakdown of T & D Budget against T

培訓預算佔員工全年整體

Over two-thirds (69%) of respondents reported T&D budg
超過三份之二 (69%) 受訪機構表示2015年培訓預算

13% 26%
13%
5%

43%

Total Annual Base Pay 2015 (chart 4)

體基本薪酬的分佈 (圖4)

get in 2015 no more than 3% of total annual base pay.
算額為員工全年整體基本薪酬的3%以下。

less than 1.0%
佔全年整體基本薪酬1.0%以下
1.0% - 2.9%
佔全年整體基本薪酬1.0%至2.9%
3.0% - 4.9%
佔全年整體基本薪酬3.0%至4.9%
5.0% - 9.9%
佔全年整體基本薪酬5.0% - 9.9%
10% or above
佔全年整體基本薪酬10%或以上

(109 companies provided data)

(109家機構1提1供數據)

HK Situation: Average No of Training Ho
香港情況: 每名僱員每年平均受培

Average number of training hours per employee in 2

with 2014.
2015年每名僱員每年平均受培訓時數為18.5小時，

No. of hours 小時
30

25 24.1
20.9 20.6

20 17.9

15

10

5

0 2008 2009 2010 2
2007
Note: Data on training hours were firs
註：培訓時數的數據由2007年起開始

ours Per Employee Per Annum (chart 5)
培訓時數 (2007年至2015年) (圖5)

2015 was 18.5 hours, increase of 1 hour compared

，較2014年增加1小時。

19.9 19.1 每名僱員每年平均受培訓時數
Average training hours per employee
per year

18.5 17.5 18.5

2011 2012 2013 2014 2015

st collected in 2007 (112 companies provided data)
始收集
(112家機構提供12數據)

US Situation: Average No of Annual Tra
美國情況: 每名美國僱員每

According to the data from the US’s Association for Talent D
number of training hours per US employee ranged from 30-3
economic situation.

根據「美國人才發展協會」數據，近幾年美國每名

間，當中變化若干程度受經濟環境影響。

37 hour /小時

36.3

36

35

34

33

31.9 31.9 31.5

32

31
31 30.3

30

29

28

27 2009 2010 2011 2012 2013 2

2008

Source: Association for Talent Developmen
資料來源：美國人才發展協會

aining Hours Per US Employee (chart 6)
每年平均受培訓時數 (圖6)

Development, over the last several years, the average
32 hours, and variation more or less tied in with the

名僱員每年平均受培訓時數約30至32小時之

3.0% 2.5% 2.2% 2.2% 2.4%

時

2.0%

32.4 1.0% 1.6%

0.0% 2008 2009 2010 2011 2012 2013 2014
-1.0% -0.3%

-2.0%

-3.0% -2.8% US GDP growth /
美國經濟增長率
2014 -4.0%
Source: U.S. Bureau of Economic Analysis
nt (US)

13

Average No of Training Hours Per Em

– by busin
2015年每名僱員每年平均培

Companies in client/customer-oriented sectors such as hotel/h
services tended to provide employees with more training hour

以客戶為導向的行業，如酒店/款待/旅遊服務、社區

30

25.3

25

18.5 19.9
17.9 17.4
20
15 16

10

5

0

Average Hotel/Hospitali NGO/Commun Wholesale/Im Transport Busi
平均時數 ty/Tourism ity port/Export/Tr services/Logist services
related sional s
services services/Social ading ics 商業/專
services 批發/出入口/ 運輸/物流
酒店/款待/旅 務
遊服務 非政府組織/ 貿易
社區/社會服

務

Series1 18.5 25.3 19.9 17.9 17.4 16

mployee Per Annum 2015 (chart 7)
ness sector
培訓時數 – 按行業劃分 (圖7)

hospitality/tourism-related services, community service/social
rs in general.

區/社會服務等，機構會為員工提供更多培訓時數。

hour/小時

6.8 16.8
14.9 13.8
13.3

8.0

Construction/R

iness eal estate IT/Hi- Banking/Finan
s/Profes property tech/Telecom
services development/ 資訊科技/電 Retail 零售 cial Manufacturing
專業服 Property services/Insura 製造
management 訊 nce 銀行/金融
務 建築/房地產/
服務/保險

物業管理

6.8 16.8 14.9 13.8 13.3 8.0

14

Budget Allocation for Management and N
管理層及非管理層職級的培訓

In 2015, training budget was almost equally allocated
management full-time employees.
2015年全職的管理和非管理層員工的培訓預算分配

100% 53% 50.1% 49.7%
90%
80% 47% 49.9% 50.3%
70%
60% 2009
50%
40%
30%
20%
10%
0%

2010 2011

Non-Management (2009-2015) (chart 8)
訓預算分配 (2009-2015) (圖8)

d to the training of management and non-

配大致均等。

non management 非管理層
management 管理層

52.3% 50.2% 56% 49%

47.7% 49.8% 44% 51%

2012 2013 2014 2015

(112 companies provided d1a5ta)

(112家機構提供數據)

Budget Allocation for Management and No
管理層及非管理層職級的培訓預

Client/customer-oriented sectors such as wholesale/import/e
to training and development of non-management staff where
IT/banking/finance allocated more budget to training and dev

面對客戶為主的行業，如批發/出入口/貿易和零售
專業領域行業，如商業服務、資訊科技/銀行/金融

Wholesale / Import / Export / Trading 30%
批發/出入口/貿易
10%
Retail 零售

Transport / Transport services / Logistics
運輸/物流

Construction / Real estate property develop. / Property mgt
建築/房地產/物業管理

Hotel / hospitality / tourism related services
酒店/款待/旅遊服務

Banking / Financial services/ Insurance
銀行/金融服務/保險

NGO / Community services / Social services
非政府組織/社區/社會服務

IT / Hi-Tech / Telecommunication

management 管理層 資訊科技/電訊

non management 非管理層 Manufacturing 製造

Business services / professional services
商業/專業服務

0%

on-Management 2015 – by sector (chart 9)
預算分配 2015 – 以行業劃分 (圖9)

export/trading and retail apportioned relatively more budget
eas professional sectors such as business services,
velopment management-level staff.

售等相對分配較多的預算以培訓和非管理層僱員; 而
融等則分配較多預算來培訓管理管理層僱員。

% 70%

40% 60%

41% 59%

46% 54%

48% 52%

54% 46%

58% 42%

58% 42%

59% 41%

60% 40%

20% 30% 40% 50% 60% 70% 80% 90% 100%

(112 companies provided d1a6ta)

(112家機構提供數據)

3. Major training ar
different

不同僱員層

reas for employees at
staff levels
層的主要培訓範疇

17

Types of Talent Developme
人才發展計劃

Of the 152 companies providing information on talent deve

companies (44%) established talent development programm

152家機構提供有關人才發展計劃的資料，當中6

% of companies

90 佔公司百分比

84%

80 7

70 Succes
繼
60

50

40

30

20

10

0

Development of High Potential Employees
培育高潛質的僱員

ent Programmes (chart 10)
劃類別 (圖10)

elopment programmes with their organisations, about 67
mes.

67家 (44%) 設有人才發展計劃。

73%

57%

ssion Planning Graduate/ Management Trainees
繼任計劃 畢業生/行政人員培訓

(67companies provided data)

(67 家機構提供數1據8)

Top 5 Most Important Training Areas
對高層管理員工最重要

2015

Senior Ethics/ Conduct/ Corporate Governance
Management
道德/操守/企業管治/合規
高層管理員工
ranked

Change Management
策略管理- 變革管理

ranked

Strategic Thinking
策略思維

ranked

Communicating Corporate or Team Visio
Mission/Value

傳遞機構或團隊宗旨/願景/價值

ra

Organisation Culture/Cross Cultural
Awareness/Diversity Management

機構文化/跨文化認知/多元團隊管理

Crisis Management
危機管理

s for Senior Management (chart 11)
要的5項培訓範疇 (圖11)

2014

e/ Compliance Strategic Thinking
策略思維

d 1st

Ethics/ Conduct/ Corporate Governance/
Compliance
d 1st 道德/操守/企業管治/合規

d 3rd Crisis Management
危機管理
on/
Change Management
anked 4th 策略管理- 變革管理

Communicating Corporate or Team Vision/
Mission/ Value

傳遞機構或團隊宗旨/願景/價值

19

Top 5 Most Important Training Areas for Mi

對中層管理員工/專業人士最

Middle 2015
Management /
Professional People Management – Coaching / Mento
Managing Performance
中層管理員工/ 人事管理 - 教練技巧 / 績效管理
專業人士
Building Effective Teams
建立有效團隊

Ethics/ Conduct/ Corporate Governance/
道德 / 操守 / 企業管治 / 合規

Communication/ Interpersonal skills
溝通 /人際技巧

Problem Solving
解決問題

iddle Management /Professional (chart 12)

最重要的5項培訓範疇 (圖12)

oring & 2014

People Management – Coaching / Mentoring &
Managing Performance
人事管理 - 教練技巧 / 績效管理

Influencing & Negotiation
影響和商談

/ Compliance Communication/ Interpersonal skills
溝通 /人際技巧

Project Management
項目管理

Building Effective Teams ranked 5th
建立有效團隊

Ethics/ Conduct/ Corporate Governance/
Compliance

道德 / 操守 / 企業管治 / 合規 ranked 5th

20

Top 5 Most Important Training
General/Frontline

對督導級/主任級員工/一般/前線員

2015

Supervisory / New Employee Orientation

Officer/ General/ 新僱員入職簡介

Frontline

Product/ Service Knowledge

督導級/主任級員工/ 產品 / 服務知識
一般/前線員工

Industry Specific Technical Skills/ Trends/
updates

行業專門技能/趨勢/技術新知

Customer Service
顧客服務

Ethics/ Conduct/ Corporate Governance/
道德 / 操守 / 企業管治 / 合規

Areas for Supervisory/Officer/
e Staff (chart 13)

員工最重要的5項培訓範疇 (圖13)

2014

Product/ Service Knowledge
產品 / 服務知識

Customer service
顧客服務

Technology New Employee Orientation
新僱員入職簡介

Industry Specific Technical Skills/ Trends/
Technology updates
行業專門技能/趨勢/技術新知

Compliance Environmental, health, safety
環保 /健康/ 安全

21

4. Differen
Training P
不同類型培

nt Types of
Practices
培訓模式

22

Different Types of Train

不同類型培訓

Training practices that leveraged internal resources were most co
training, coaching by line managers, in-house development progr
findings, this trend will continue into 2016. However, a significan
learning in 2016, the highest increase among the other training ty

利用公司內部資源作培訓用途的模式最廣受機構採
導、由公司內部發展的課程、知識分享活動和師導
年有意利用網上培訓模式的機構數目較2015年有7
為最高。

On-the-job training
在職培訓

External conferences, workshops and events
外部會議, 工作坊及活動

Coaching by line managers
直屬經理/上司指導

In-house development programmes
由公司內部發展的課程

Internal knowledge-sharing events
公司內部知識分享活動

Instructor-led training delivered off the job
非工作時段內的師導式培訓

Formal education courses
正規教育課程

Online training
網上培訓

(152 companies provided data) Coaching by external practitioners
由外部行業從業員指導
(152家機構提供數據)
Blended learning
混合資訊科技及面授的學習模式

Other training practices
其他培訓形式

0%

ning Practices (chart 14)
訓模式 (圖14)

ommonly adopted by companies in 2015 such as on-the-job
rammes, internal knowledge-sharing events. According to the
nt increase (7 percentage points) in companies will use online
ypes.

採用，當中包括員工在職培訓、由直屬經理/上司指
導培訓，此趨勢將延續至2016年。值得注意是2016
7個百分點的明顯增幅，較其他類型培訓模式增幅

9900%%

838%5%

77%81%

767%8%

646%7%

5522%% Significant increase in 2016 – 7%
515%4% 2016年有顯著增幅 - 達7%

43% 50% Used in 2015/
40%44% 2015 年機構採用之培訓模式
2289%%
3344%% Continue using in 2016 /
2016年機構延續採用之培訓模式
50%
23

100%

Provision of Online Training Progr
機構提供網上培訓

Provision of online training programmes by companies has be
company size, the higher the adoption rate.

近年機構提供網上培訓課程的比率穩步上升。機構

60% 55%

50% 45% 47%
39%
45%
2011 2012 2013 2014 201
40%

30%

20%

10%

0%
2010

rammes by Companies (chart 15)
訓課程的趨勢 (圖15)

een on a steady upward trend in recent years. The larger the

構僱員人數愈多，採用網上培訓課程的比率愈高。

57% Companies with online training programmes in 2015
2015年有採用網上培訓機構比率
15
All Companies 佔所有機構 57%

Company Size 機構規模 58%
42%
Under 100 / 100 人以下 50%
100 - 199 67%
200 - 499 71%
500 - 999
1,000 or above / 1000人或以上

(152 companies provided data)

(152家機構提供2數4據)

Provision of Online Training Programme

機構提供網上培訓課程

Online learning programmes were more prevalent among companies in
Telecommunication sectors. 80% and 78% of them respectively already
companies in Healthcare / Pharmaceuticals (33%) and Manufacturing (
available.

網上培訓課程在銀行/金融服務/保險，以及資料科技/
員工以此平台提供培訓。另一方面，從事醫療保健/醫
低，只達33%。

Banking/Financial services/Insurance
銀行/金融服務/保險
IT/Hi-tech/Telecom
資訊科技/高科技/電訊

Business services/Professional services
商業/專業服務

Education 教育

Retail 零售

Transport services/Logistics 運輸/物流

Hotel/Hospitality/Tourism related services
酒店/款待/旅遊服務

Wholesale/Import/Export/Trading
批發/出入口/貿易

NGO/Community services/Social services
非政府組織/社區/社會服務

Construction/Real estate property development/Property management
建築/房地產/物業管理

Manufacturing 製造

Healthcare/Pharmaceuticals 保健/藥劑

0% 10% 20

es by Companies – by sector (chart 16)

程 – 以行業劃分 (圖16)

n the Banking / Financial Services/ Insurance , and IT / Hi-Tech /
y implemented these programmes in 2015. On the other hand,
(33%) sectors were relatively less likely to have such programmes

/高科技/通訊行業較為普遍，分別有 80%和78%機構為
醫藥和製造的業機構提供網上培訓課程的比率相對偏

80%
78%
76%
71%
67%
63%
60%
55%

43%
43%
33%
33%

0% 30% 40% 50% 60% 70% 80% 90%

(87 companies provided da2ta5)

(87家機構提供數據)