DTR10153 INTRODUCTION TO RESORT

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DISCLAIMER AND COPYRIGHT

First Edition: July 2021

© This ebook is an original work by Nur Hidayah Bt Hassan & Noornajmi
Idayu Bt Mazlan

All rights reserved. No part of this publication may be reproduced in any
form or by any means, electronic, photocopying, recording, mechanical or
otherwise, without the prior written permission of the author. The author
also does not guarantee that the content is suitable for all readers but all
this content is through the author’s own experience, understanding and
expertise.
Isbn:

Published by:
Nur Hidayah Bt Hassan & Noornajmi Idayu Bt Mazlan
Department of Tourism & Hospitality
Polytechnic Hulu Terengganu

Email: [email protected] / [email protected]

Website : www.pht.edu.my

ABOUT US

Nur Hidayah Bt Hassan is a lecturer of Diploma in Resort
Management at Hulu Terengganu Polytechnic. She obtained a
Bachelor Science (Hons) in Hotel Management (2007) and a Diploma
in Hotel Management (2005) from UiTM Shah Alam. In addition, she
also obtained a Diploma in Education from UPM (2008). With her
involvement in Skills Malaysia since 2014 as National Trainer, she has
been appointed as Expert in Restaurant Service by Jabatan
Pembangunan Kemahiran (JPK). This author is from Terengganu and
has served in the Department of Tourism and Hospitallity since March
2009 until now.

Noornajmi Idayu Bt Mazlan is a lecturer of Diploma in Resort
Management at Hulu Terengganu Polytechnic. She obtained a
Bachelor Education of Home Science from University Putra Malaysia
in 2011 and a Diploma in Hotel and Catering Management from
Ibrahim Sultan Polytechnic in 2007. In addition, she also obtained a
Malaysian Skills Certificate level 3 in Front Office from IKBN,
Kemasik in 2020. This author is from Kuala Terengganu has served
in the Department of Hospitality, Kuantan Community College from
2013-2020 and now in the Department of Tourism and Hospitallity,
Hulu Terengganu Polytechnic since March 2021 until now.

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Synopsis

INTRODUCTION TO RESORT covers the principles of
successful operation, management, and development of
a resort in Tourism and Hospitality Industry. This
course will introduce students to the management of
modern day resorts. Students will gain exposure to the
wide range of services and club management activities
offered by resort and expected by resort guests.

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Table of content

5 CHAPTER 1 : Introduction to Resort

37 CHAPTER 2 : Categories of Resorts

73 CHAPTER 3 : Managing the Resort

110 CHAPTER 4 : Resort Club Management

142 CHAPTER 5 : Recreational Activities in Resort

164 CHAPTER 6 : Resort Security

178 CHAPTER 7 : Contemporary Trend and Future
Outlook of Global Resort Industry

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DTR10153 INTRODUCTION TO RESORT

CHAPTER 1 :
INTRODUCTION TO
RESORT

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1. Resort Industry
2. The History of Resort Industry
3. The Differences Between Hotel and Resort

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Resort

• A luxury facility that is intended for primarily for
vacationers and is usually located near special
attractions, such as beaches and seashores, scenic or
historic areas, ski parks or spas.

Management

• The organization and coordination of the
activities of a business in order to achieve
defined objectives, which is consists of
functions such as planning, organizing, leading
and controlling.

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Resort Management

Provide vacation rental manager to plan, manage
and market comprehensive vacation facilities
and services to the related products with the
ability to control the company’s rental business.

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Able to describe the origins and
development of resorts.

Outline the history, development, and
influence of resorts.

Describe the resort developments in 20th
century.

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Roman Empire

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Roman Empire

• Most baths were
free but few had
small entrance
fees.

• Bath were much like
resorts of today
because of all the
amenities offered at
their location.

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Roman Empire

Bath of Neptune
This depicts the structural elements of a resort hotel
that would appear repeatedly in later centuries.

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Roman Empire

• As the Roman Empire expanded most baths
were built or located on sites with mineral hot
springs.

– Greeks associated these hot springs with the gods
and built sacred wells and altars on this sites.

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Continental Spa • The 1st noteworthy
Resort - Belgium resort area was
developed in Belgium
in 1326 in a town now
called Spa.

• An ironmaster, Colin le
Loup, was cured of a
long-term illness when
he bathed in the iron-
rich waters.

• Opened a shelter
there and the town
surged popularity.

• Spa means fountain.

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Continental Spa 18
Resort - England

• The popularity of spas and
resorts in England is a result
of King Charles II visiting
trendy hot spots in the
1600s.

• Many English spas are
unique because they have
gambling and dancing.

• Spas also become popular
because of the medical
benefits that were attributed
to them such as waters that
were rich in certain minerals
and could cure ailment.

Swiss Resorts

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Swiss Resorts

• Hotel Baur au Lac, built in
Zurich, was the 1st resort to
utilize the value of scenic view.
– Faces Lake Lucern

• At first, Switzerland resorts
were seen as summer places,
but soon skiing become
popular as well as gambling.

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Asian Setting - China

Chinese Mountain Resorts
• Predate those of Europe
• Not for public access –

resorts were built by
emperors for their families
and associates.
• These resorts were used as
spiritual and recuperative
retreats and venues.
• Basic construction follows
the principles of Feng Shui.

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Asian Setting - China

Mountain Resort of Chengde
• Built between 1703 and 1792 during the Qing Dynasty,

the Mountain Resort took 89 years to complete.
• It covers total areas of 5.6 km²
• Located at northeast of Beijing, and was once the largest royal

summer residence of the emperors of the Qing Dynasty.

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Asian Setting - China

Mountain Resort of Chengde
• The resort was used for relaxation

and for political affairs thereby
becoming “China’s second political
center”

• The resorts has 2 main parts:
– Palaces
– Gardens: Lake, Plains and
Mountains.

• Its layout became a pattern still
used by new resorts to this day.

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Asian Setting - Japan

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Asian Setting - Japan

Edo Era
• Shoguns and Damiyos built houses in suburbs that are used to

entertain guests, tea ceremonies and relaxation.
• Common resort destination was the “Onsen” or hot

springs for all people from different classes.

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Asian Setting - Japan

A resort villa should be a place A resort is a place for Toji
removed from one’s place of daily treatment, health restoration, and
living, equipped to carry on one’s
recreation built around a hot
work to pursue cultural or spring.
intellectual activities, and suitable

as a family retreat or for
entertaining important guests.

A villa in a one-off location should A resort villa should serve as a place
serve an important secondary for private study and mediation or
as a gathering place for guests of
function as a place of refuge and a like minds in intellectual pursuits.
safe haven.

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Asian Setting - Thailand

Thai Beach Resorts
• Hua Hin, the oldest

beach resort in Thailand
became a summer
palace for King Rama
VII’s reign.
• The construction of the
railway station in Hua Hin
made it possible for the
place to be accessible.
• After World War 1, the
destination was
transformed into a resort
town and became a
favorite destination of Thai
high society.

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American Contribution

• North American hotels were
developed around spas in the late
1800s.

• The first resorts were built first in the
east in Virginia, New York and West
Virginia.

• Shortly after, seaside resorts

became popular.

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American Contribution

Tremont House
• The first luxury resort built in 1829 in Boston.
• The Tremont House and featured bellboys, gaslights instead

of candles and marble and private rooms with locks for each
family.
• The Tremont House introduced luxury standards that
influenced resort design and operations.

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American Contribution

Saragota Springs and Putnam
• The first ‘big’ hotel was built

by Gideon Putman in
Saratoga Springs.
• This was also the first hotel of
saragota springs.
• Putnam uncovered and
tubed several mineral
springs.

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American Contribution

Newport
• An early “Resort Enclave”

dominated by the
development of private
vacation cottages that would
compete with commercial
hotel developments.
• Bailey’s Beach- a seafront
property owned by Alfred Smith
and Joseph Bailey that featured
cottages in the lot that were
sold to millionaires as their
“vacation cottages”.

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American Contribution

Bar Harbor
• One of Americas oldest fishing and hunting resorts.
• This area was promoted by Robert Carter
• This hallmark town demonstrates how marketing is important to

any destination.

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American Contribution

Long Beach
• A destination ruined by

overdevelopment and lack of
planning and environment
controls.
• Aggressive promotions, rapid
development and
redevelopment of existing
hotels lead to too much
volume of tourists.
• Overcrowding lead to the
decline of the area which lead
to the closure of hotels.

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American Contribution

Atlantic City, New Jersey: America’s first Resort City
• Atlantic City emerged as America’s first resort city.
• An internationally renowned resort city for gambling,

conventions, and leisure.

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American Contribution

Atlantic City, New Jersey:
America’s first Resort City
• The city also served as the

inspiration for the original
version of the board game
Monopoly.
• Successfully catered to both middle
and upper-class societies.
• Famous for its tourism innovations
and responsible for a host of
promotional “firsts”.
• The site of US’ first Easter parade,
first amusement pier, and the
observation roundabout.

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Resort Hotel

Definition Places that provide relaxation Place that offers lodging and
and recreation over and above meals.
accommodation, meals and
other basic amenities.

Purpose Providing relaxation and Providing accommodation
recreation
Duration of Stay Typically shorter stays
Location Typically longer stays Located near popular
destinations
Located in the midst of
nature and picturesque
surroundings

Size of Land Substantial amount of Small amount of property
Type of Guests property • Less rooms for guests
• More rooms for guests • Enough land for parking lot
• Extra space for features,
and building.
e.g golf course.
Travelers
Vacationers

Source:
Retrieved from https://www.differencebetween.com/wp-content/uploads/2011/01/Difference-Between-Resort-and-Hotel-in-Tabular-3F7ormat.jpg

DTR10153 INTRODUCTION TO RESORT

CHAPTER 2 :
CATEGORIES OF
RESORT

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1. The Types of Resort and It’s Characteristics.

2. The Resort’s Concept and Theme Based On It’s
Categories

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Types of Resort by Season

Types of Resort by Designation

Types of Resort by Location

Types of Resort by Size

Types of Resort
• All-inclusive Resort
• Mixed-use Resort
• Themes / Fantasy(storyline)
• Floating (cruise ships)

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Seasonality

Ye a r -Round Summer Winter Resort
Resort Resort

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YEAR-ROUND RESORT

Definition
A resort that operating continuously throughout a year.

Characteristics

• Resort that provide various activities.
• Guest c a n relaxing in this type of resort in all year, all season.
• Year-round resort also c a n b e a c c o m m o d a t e in any season

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Adobe Jackson Hole, USA

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SUMMER RESORT

Definition
A resort visited for holidays or vacations during the summer. The guest

might seeking beach.

Characteristics

• Summer resort offering swimming pool at the edge of forest or near
the beach.

• Guest seeking for relaxing such as spa, sauna, and swimming in the
pool.

• In other hand, guest also c a n enjoy in summer resort with surfing,
sun-bathing, kayaking and scuba diving.

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Summer Resort, Cambodia

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WINTER RESORT

Definition

It primarily concerned winter sports resorts, but was subsequently
extended to seaside resorts, thermal resorts and cities and regions

with a strong touristfocus.

Characteristics
• Winter resort offering clean air, mountain vistas, and moderate

temperatures.
• Many operate their ski lifts to take guests up the mountain for

hiking and pick nicks
• Mountain biking and fishing are other activities that make these

winter resorts popular summer destinations.

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Phoenix Park Ski Resort, Korea

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Designation

SpaResort Golf Resort Ski Resort Guest
Ranch

Diving Fishing Marina Casino
Resort Resort Resort Resort

Conference Camp Site Eco-Resort Theme
Resort Park Resort

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SPA RESORT

Definition

Resort spas are located within a resort or hotel and provide
professionally administered spa services, fitness and wellness

components, and spa cuisine

Characteristics

• The resort spa provides myriad therapeutic and relaxing services
such as massage, facials, manicures and pedicures, and
exfoliations,

• Many resort spas have state-of-the-art fitness centers to help
clients sculpt their bodies, lose weight, or get back in shape, using
weight-training machines.

• Resort spas have packages for singles, couples, and even families.

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