DTR10153 INTRODUCTION TO RESORT

Seminyak Spa and Resort,Indonesia

51

GOLF RESORT

Definition

Golf Resorts is a full service lodging facility, that cater specifically to
the sport of golf, and provides access to a golf course

Characteristics

• Golf Resorts typically offer golf packages that provide visitors with
all greens, cart fees, range balls, accommodations and meals.

• Golf Resort provides for most of a vacationer's needs while
remaining on the premises .

• In the case of a Golf Resort the guest benefits from the proximity to
the Golf course and at the same time is provided with all the other
services

52

Hilton Head Island, USA

53

SKI RESORT

Definition

Ski Resorts are towns and villages in winter sport areas, offering
support services for skiing and snowboarding such as lodging (hotels

and chalets), equipment rental, ski schools and ski lifts.

Characteristics

• Ski Resorts c a n b e in/ near towns or villages located in proximity to
the ski area (mountains, ski trails, ski lift system)

• Ski Resorts often offer other activities and facilities, like
snowmobiling, sledding, horse-drawn sleds, dog-sledding, ice-
skating, indoor or outdoor swimming, hot tubing, game rooms,
clubs, cinema, theaters and cabarets.

• Ski Resort is purpose-built where skiing is the main activity and is a
c o called fully self-contained ‘destination resort’

54

RusutsuResort, Japan

55

GUEST RANCH

Definition
The guest ranch, also known as a dude ranch, is a type of ranch

oriented towards visitors or tourism. It is considered a form of
agritourism.

Characteristics

• Guest ranch provide accommodation in the farm
• Activities c a n b e implemented such as horse riding and camping.
• The coverage area islarge

56

BullHill Guest Ranch, USA

57

DIVING RESORT

Definition
Recreational diving or sport diving is diving for the purpose of leisure

and enjoyment, usually when using scuba equipment.
Characteristics

• Mainly located near the beach or island.
• General reservation procedure.
• Comprise of marine activities such as scuba diving.

58

Eagle Point Beach and Dive Resort, Philippines

59

FISHING RESORT

Definition
Fishing resorts boast lucrative fishing opportunities, cottage-style
accommodations and a wide variety of leisure facilities for the whole

family to enjoy.
Characteristics

• fishing resort offers fishing, pontoon an d bass bo at rentals, and
houses an on-site bait and tackle supply store, marine gas station
and boat launch.

• includes on-site certified boat technicians and an extensive parts
inventory

60

Fisherman Cove Resort, USA

61

MARINA RESORT

Definition

A waterside facility that has docks, moorings, supplies, and other
facilities for small boats

Characteristics

• Requires b ea chfront views and ea sy a c c e ss to the wa terfront
terraces.

• More serene and peaceful view of the sea hidden away from the
road.

• Autonomous entity.
• Facilitated with port or harbour for yacht and luxury ship.

62

Marina Bay, Malaysia

63

CASINO RESORT

Definition

Resort that offer simulations of well-known attractions and
locations from around the world, the boundaries between

gambling, shopping, entertainment, and travel.
Characteristics

• Enjoy travelling with gambling activities.
• Also consists of entertainment such as theater, show, luxurious

dining and concerts.
• The settings b e c o m e romanticized and full of enchantment.
• Enormous space.

64

Atlantic City Casino Resort, USA

65

Conference Resort

Definition
Resort that contain full-sized luxury facilities with full-service

accommodations and amenities, to attract business conferences.
Characteristics

• Accommodate large group of people.
• One thousand -two thousand guest rooms, several resta urants,

lounges, shops and mammoth banquet and meeting facilities.

66

AzulIxtapa BeachResort& ConventionCenter,Mexico

67

CAMP SITE

Definition
An area that divided into pitches, where people can camp
overnight using tents.

Characteristics

• Preferable to be situated at the coastal area, lake side, or water
view.

• Mainly located at rural area.
• Safety and security is the top priority to b e concern.

68

Yosemite National Park, USA

69

ECO RESORT

Definition
An accommodation that have facilities intended to have minimal

impact on the local environment.
Characteristics

• Offer exciting activity that focus on preserving the natural
environment

• Teach the guests on how to coexist with nature.
• Comprises with the ‘green policies.

70

Lapa RiosEcolodge and Wildlife Resort, CostaRica

71

THEME PARK RESORT

Definition

A resort that features various attractions, such as rides and games,
as well as other events for entertainment purposes, comprises with

exciting theme.
Characteristics

• Purposely built for family vacation.
• Luxury family-oriented resort.
• Facilitate with full-range of top facilities in resort.
• The various type of themes differentiate the resorts.

72

Disneyland Resort, Hong Kong

73

DTR10153 INTRODUCTION TO RESORT

CHAPTER 3 :
MANAGING
THE RESORT

74

1. Personnel Organization and Human Relations
2. Resort Facilities
3. The Seasonal of Guest Turnover
4. Guests’ Demand on Recreational Activities and Their Preferences

75

76

Resort
Manager

Sales and Financial Food and Front Office Housekeepin Support
Marketing Department Beverage Department g Department
Department Department
Department

Human
Resource

Maintenance

Sport &
Recreation

77

RESORT MANAGER

• Short term and long range planning.
• Maintaining a positive image and quality service
• Implementing operational policies and

procedures
• Maintaining maximum room occupancy

through advertising, promotion, and accurate
sales forecasting
• Maintaining effective communication
between all departments of the hotel
• Ensuring that the hotel is adequately staffed and
that the staff is properly trained, motivated, and
supervised
- Generally, management functions are classified into
forecasting, planning, organizing, communicating,
and evaluating.

78

SALES DEPARTMENT

• Goals - to sell guest rooms and meeting space to large
group.

79

SALES DEPARTMENT

Director of Sales

• Responsible for setting room rates, designing
packages and marketing special event

Sales Manager

• Responsible for executive business traveller, who
solicit account with local companies and major
corporations in return for a reduced corporate
room rate

• Organized administrator, guest relations, good
working relationship with other department

80

FINANCIAL DEPARTMENT

• Accounting
– Controller / comptroller assisted by specialized
managers and clerks.

• Account payable – paying bills account receivable or
credit department – collect fees and payroll (wages).

• Help budgeting, setting hotels spending limits and
forecasting or projecting expected sales revenues.

81

FOOD & BEVERAGE DEPARTMENT

• Consist of several separate areas –
purchase, preparation and sale of food
and beverages.

• Food and Beverage Director – extensive
knowledge of each these areas:
• Food cost control
• Menu development
• Marketing
• The selections of managers

82

FOOD PRODUCTION
• Executive Chef

– in charge of all aspect of food
purchasing, production and
storage.

– Excellent culinary skills, good
administrator and leader.

• Assisted by Sous Chef (under
chef). Steward reported to chef
who oversee the entire
washing operations – dishes,
silver and glassware.

83

FOOD & BEVERAGE DEPARTMENT

RESTAURANT

• Restaurant Manager
– Scheduling, payroll, hiring, training and purchasing
supplies.
– Report directly to director or assistant director of
food and beverage.
– Restaurant manager and supervisor work together to set
annual budget, forecast sales and develop special promotions.

84

CATERING

• Responsible for booking and planning banquet
foodservice events.

• When an event is booked, sales manager blocks guest
rooms and catering manager plans the food functions.

• Resort catering is exciting – the hours is long, the job is

stressful but the rewards are many.

85

CATERING
• Director of Catering

– Supervise the work of

catering /banquet
managers.

• Catering Manager

– knowledge of food, wine,
table setting and menu
development also arrange
for flowers and
entertainment.

• Banquet Manager

– responsible for service at all
catering functions, hiring,
schedules of waiters,
oversees the banquet set
up and carries out the
service, solve problem and
guest request.

86

FRONT OFFICE DEPARTMENT

• Computerized system linking front
desk, reservation, housekeeping
and sales.

• Director of front office operations –
responsible for hiring and supervising
the managers and employees.

• The most important
department of a hotel :
– First place to meet guest
– The image of the hotel can be
seen by the guest.

87

FRONT OFFICE DEPARTMENT

MAIN FUNCTIONS:

• To receive and register guest

• Welcome guest in pleasant manner
• To sell rooms/handle room sales and hotel special services
• To provide information, mail, key messages, telegram service to guest
• To show room to guest
• To receive payment
• Maintain a detailed inventory; accounting record of guest transactions,

up-to-date records of the accommodation and the percentage of
occupancy
• To deals with guest complaints
• To cooperate and maintain good relationship with other department.

88

FRONT OFFICE DEPARTMENT

• Walk Ins
– A guest who arrives at a hotel
without a reservation
• Cancellation
– Iwnadsicamteasntuhaellydacatencwehlleend the reservation
• N–o Shows
A guest who made a room reservation
but
did not register or Check in
• Early Arrivals
– Guest who are arrive early from the
check in time
• House Limits
– A limit assigned by the resort to guest or
company accounts
• Overstays
– Guest who are extended their stay from
their check out date
• Under Stays
– Guest who are check out earlier from
their expected check out date
• Rack Rate
– Full price is assigned to each guest rooms
• Group Rate
– Aasdsiigscnoeudntbeydthroeosmalerastdeehpaasrtbmeeennt

89

HOUSEKEEPING DEPARTMENT

• Responsible for cleaning all guest
rooms and public spaces in the resort.

• Supervisors assigned to one or more
floors and responsible for checking
the work of the guest room
attendant.

• Room status report – available
rooms

90

HOUSEKEEPING DEPARTMENT

MAIN FUNCTIONS:

● To see rooms are in good
conditions

● To check cleanliness rooms and
public areas

● To check rooms, public areas
and hotel sanitations.

● All requirement are present in
rooms

● Control the supply of linen and
laundry items

● Inform front office – rooms
occupied, empty rooms, room
ready for sale and room cannot
be sold.

91

HOUSEKEEPING DEPARTMENT

HOUSEKEEPER

• Main duties are to inspect the
staff and see that they are
clean and punctual.

• Delegate work and inspect all
the public areas, elevator,
bedrooms, bathrooms and
public toilet to see they are
properly maintain.

• Housekeeper should be –
honest, systematic, clean and
loyal

92

HOUSEKEEPING DEPARTMENT

ROOM ATTENDANT

• To clean bedrooms, bathrooms
and window

• To make occupancy reports of
room cleaned

• To report to any changes in
guest rooms

• To keep surrounding area clean
and safe

• To record all extra items guest
request and return upon
checkout

• Report any fault, damage or
misuse of guest rooms.

• Report any items missing from
the rooms

• Handle key rooms responsibly
• Responsible for storage and

accounts of linen and laundry
items

93

HUMAN RESOURCE DEPARTMENT

• Responsible for hiring and training new employees.
Also insurance administration and payroll.

• Director of human resources assisted by supervisor,
recruiter, benefits administrator and training
coordinator.

• Employees usually have formal training in personnel
management.

94

MAINTENANCE DEPARTMENT

MAINTENANCE
&
ENGINEERING
• Responsible for building’s

physical upkeep.
• Chief engineer has

extensive background in
building maintenance,
supervise the plumber,
painter, electricians and
carpenters.

95

96

RESORT FACILITIES

The nature of Primary Development of
the resort segments to be specific
served (Niche
sport/recreation
market) as a signature

Climatic Outdoor or Required
condition indoor facilities capital

Environmental Acreage of Access for
constraints land required disabilities

97

RESORT FACILITIES
Golf
Tennis
Ski
Marina/Dock
Spa

98

RESORT FACILITIES

Golf Course

ELEMENTS OF FULL-SERVICE GOLF COURSE
• Locker rooms, restrooms, and showers
• Dining room & snack bars
• Short-order kitchen with pantry & employee restroom
• Golf pro’s office
• Pro shop
• Lobby
• Bar
• Lounge & card-playing area
• Area for club & cart storage, maintenance & repair

99

RESORT FACILITIES

Golf Course ELEMENT OF FULL-SERVICE
GOLF COURSE

• 18 holes golf course
• Practice fairway
• Small putting green
• Maintenance building

– Golf course superintendents'
office, restroom & shower

– Maintenance crew’s locker room,
restroom & shower

– Repair shop & areas for
equipment & material storage

100