DTR10153 INTRODUCTION TO RESORT

Fitness & Health

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Increasing Expectations for Exercise

The Rise of Reviews

Fitness Amenities Effect Guest
Reviews

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Outdoor Recreation Activity

A type of physical activity in outdoors or
natural settings, which provides

opportunities to connect individually, in
small groups or as a community to the

outdoor environment.

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Golf

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GoGodoofodr for mind Makes friends and
body business

Ability to play in connections
older age
Experience the
outdoor

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Tennis

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Improve Cognitive
Skills
Boosts Mood

Good for

Health

Improve Social Skills
Everybody Can Play

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Snorkeling, Kayaking & Pools

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Snorkeling

The practice of swimming on or
through a body of water while
equipped with a diving mask, a
shaped tube called a snorkel, and
usually fins.

This activity mostly is the
highlight of Beach Resort and
Island Resort

Depends on the condition of
water, weather & season

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Kayaking

Resort may hire outsource
instructor or train a licensed

resort instructor

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Pools

The pools in resort mainly
divided into two parts – Adult &

Kids

The shape and depth of the pool
may be vary in every resort

The good pool should have several
facilities:
- Warm up pool
- Kiddies features
- Sauna & steam room
- Communal changing area &

showers
- Disabilities facilities & access (Hoist)

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Perform MARKETING SKILLS in giving
recommendation of suitable activities to guest

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DTR10153 INTRODUCTION TO RESORT

CHAPTER 6 :
RESORT SECURITY

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1. Resort Security

2. The Basic Security Tools and Equipment

3. Handling Basic Security Tools and
Equipment

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SECURITY - All the measures that are
taken to protect a place, or to ensure
that only people with permission
enter it or leave it.

RESORT SECURITY – Guests are liable to
bring valuables and important belongings to the
resort, with the protection assured given by the

resort in physical and their
safeties.

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Building entrance
• All entrance must bright, at night – guests use smart card

Resort lobby

• Designed visually opened, minimal blind spots for front office employees
Guestroom

• The electronic card system automatically changed when the new guests check in
Resort facilities

• Made by glass doors and walls for easy monitoring
Exterior of the property

• Bright lighting for walkways and entrances – installed CCTV

Parking
• Need to be open as possible for clear line of sight

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External Access • Limited Access Point - the numbers of access
Controls points need to be reduced as minimum (2/3) &
entry of person need to be monitored by CCTV

• Perimeter Security System - Outside the resort, car
need to be stopped and check the car boots. Vehicles
should not be allowed to go straight to the door.

• Road Barriers – Resort installed hydraulic operated
road barriers that can stop vehicles that coming at
high speed.

• Shrubs & Vines – Must be kept away and trimmed
for the safety

• Patrolling – Increase the number of guards to
reduce criminals

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Materials Access • Guest Baggage Check – Baggage should be
Controls passes through the scanners

People Access • Resort Supplies Check – Supplies should be
Controls sourced from approved & established vendors
only.

• Walk-in Guests – Resort should aware with all
‘walk-in guests’

• Guest Profiling – The guests details should be secure
with established high-tech data protection

• Employee Verification – Provide internal
verifications for resort’s staffs

• Visitor Management System – All visitor should be
given Visitor Pass

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Internal Access • There should be restriction for resort’s access
Controls • Access of staff in various departments can be

regulated by smart card
• Entrance to areas such as Boiler Rooms, Mail

Rooms, Switch Boards and Control Rooms should
remain locked when not in use.
• Necessary to establish a procedure for the
accountability of their keys
• Lift Usage – Only the card holder (guests) can
access the lift by their own floor

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Monitored Hi-Definition Security
Cameras

Intelligent Video
Security

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Access Control System

Emergency Resort Security
Procedures

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SECURITY TOOLS EXPLANATION
Monitored Hi-Definition
Security Cameras • Provide a clear image quality
• More efficient monitoring of resort
Intelligent Video Security • Connect motion sensors to a security

Access Control System camera
• Can be recorded for references
Emergency Resort Security
Procedures • Prevent crime out-of-site areas
• Have own cellular communicator
• Great way to catch crook

• Guests get a unique smart key card
• Able to reset keys quickly, easily and

inexpensively beneficial
• Able to monitor guest and employees
• Possible to look back access control

records (thumb-print, eye scanner, etc.)

• Traditional Security System (Window Break
Alerts, etc.)

• Silent panic button at the front desk –
easily call the police

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Risk in Resort Industry

Terrorism Kidnapping Robbery by
organized crime

Opportunist Burglary from Baggage theft
robbery rooms

Invasion of Blackmail of Sexual
guest privacy staff harassment
(press, interest
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group)

DTR10153 INTRODUCTION TO RESORT

CHAPTER 7 : CONTEMPORARY
TREND AND FUTURE OUTLOOK
OF GLOBAL RESORT INDUSTRY

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7.1 The Issues and Trends In Resort Industry

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Eco-tourism
Eco-lodge
Green technologies
Foreign workers
Social responsibilities

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ECO-TOURISM

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Definition
• Responsible travel that

promotes conservation of nature
and sustains the well- being
of local people

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A form of tourism that Conservation of Promotion of
involves visiting natural biological and cultural sustainable use of

areas in the remote diversity through biodiversity, by
wilderness or rural ecosystem protection. providing jobs to local

environment. population.

Sharing of socio- A tourism to unspoiled Minimization of tourism
economic with local natural resources, with environmental impact.
communities by their
minimal impact in
consent and environment.
management of eco-

enterprise.

Affordability and lack of The main attractions are Local people will benefit
waste in the form of local culture, floras and from this tourism
luxury. economically.
faunas.

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“Those who implement & participate in ecotourism
activities should adhere to the following principles:

Minimize impact Build environment Provide positive
and cultural experiences for
both visitors and
awareness and
respect hosts

Provide direct Provide financial Raise sensitivity to
financial benefits for benefits and host countries’
political,
conservation empowerment for
local people environment, and
social climate

Support international
human rights and
labor agreements

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Seven (7) Eco-Tourism Characteristics

• Martha Honey, expands on the TIES
definition by describing the seven
characteristics of ecotourism, which are:

1. Involves travel to natural destinations
2. Minimizes impact
3. Builds environmental awareness
4. Provides direct financial benefits for conservation
5. Provides financial benefits and empowerment for

local people
6. Respects local culture
7. Supports human rights and democratic

movements.

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Benefits & Importance of

Ecotourism

• Provide jobs and income for local
people

• Makes possible funds for purchasing &
improving protected or natural areas to
attract more ecotourists in the future

• Provide environmental education for
guests

• Encourage heritage & environmental
preservation and enhancement

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Dangers & Limitation
of Ecotourism

• Overconsume – local population & tourists
competing for scarce natural resources
(locals must be involved)

• Impacts on areas – must determine
carrying capacity

• Resort industry is multifaceted industry
– can overwhelm the destination

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ECO-LODGE

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Definition
• An accommodation that is more remote, located

in relatively pristine natural environments, which
emphasizes elements such as environmental
responsibility and minimizing negative impacts.

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Guideline to Apply For an

Ecolodge

• Conserve the natural environment, ecosystems and biodiversity
– Include enhancement and corrective actions at resort sites to conserve wildlife &
natural ecosystems

• Respect and support local traditions, cultures and communities
– Ensure that community is understood in planning and implementation of resort
development

• Maintain environmental management systems
– Establish detailed environmental policies & indicators for the various sectors of resort
industry.

• Conserve and reduce energy, waste and pollutants
– Promoting the use of recyclable and biodegradable materials

• Educate and inform others about local environments and cultures
– Enhance the appreciation and understanding by guests of natural
environments and cultural sensitivities

• Cooperate with others to sustain environments and cultures.
– Comply with all international conventions and national, state and local laws
that safeguard natural environments

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TOP 3 ECO LODGES AROUND THE WORLD

CAMPI YA KANZI ECO LODGE (Kenya)

You can’t swing a stick in East Africa without hitting a luxury safari camp. What makes
this eco lodge overlooking Mount Kilimanjaro different is the fact that it’s actually
owned and operated by the Maasai people, the nomadic pastoralists who have called
this region home for some 500 years.
The 400 square mile Campi ya Kenzi (“Camp of the Hidden Treasure”) is bordered by
Amboseli, Tsavo and Chyulu National Parks.
So there’s a diverse array of ecosystems (mountain forest, grasslands, river woodlands,
bush and savanna) and remarkable biodiversity (50+ mammals and 400+ bird species) that
makes for a memorable safari. Can you imagine a morning walking safari with a Maasai
guide?
The tented camp is exclusive, with a maximum of 12 guests at any given time. The
tents were all built sustainably, with thatched roofs, lava rocks and traditional Masai
decor.

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DAINTREE WILDERNESS LODGE (Australia)

Named one of the Top 50 Lodges In the World by National Geographic,
Daintree is run in partnership with the local Kuku Yalanji tribe, allowing
guests a rare chance to immerse themselves in the culture of Australian
Aborigines.
The lodge is set in the Daintree Rainforest, the world’s oldest, which is part of the
Wet Tropics of Queensland (a UNESCO World Heritage Site) on
Australia’s northeast coast.
The landscape looks like something out of Jurassic Park, surrounded by sandy
beaches, rugged mountains, waterfalls and pristine forests. The area contains
around 65% of Australia’s bat and butterfly species; 30% of the frog, reptile and
marsupial species; and 18% of the bird species.
The lodge’s Advanced Eco Certification ensures your stay in their elevated
treehouse-style villas makes a minimal impact on the pristine environment.
Activities include painting workshops using ocher from a nearby waterfall and
hiking tours to explore the ancient, otherworldly plants of the forest. And the
Great Barrier Reef Marine Park is less than an hour away.

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ECOCAMP PATAGONIA (Chile)

The first hotel in all of Patagonia with a certified Environmental Management
System, this Chilean-owned eco lodge offers luxury glamping and spectacular
views of the famed peaks of the Torres del Paine massif.
The carbon neutral camp’s unique geodesic dome suites offer wood-
burning stoves, en suite bathrooms, and open terraces that provide
occasional sightings of local wildlife.
The dome’s design was inspired by the Kaweskars (Alacalufes), the
nomadic Patagonian people who once lived in what is now Torres del Paine
National Park.
Their green exteriors are designed to blend harmoniously with the
surrounding environment, with skylight windows designed to utilize natural
heat and light.
All of the camp’s electricity is provided by a micro-hydro turbine and
photovoltaic panels. Their composting toilets, aggressive recycling program and
commitment to the local community/culture are commendable as well

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GREEN TECHNOLOGIES

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What is Green Technologies

The term "technology" refers to the application of knowledge for
practical purposes.
The field of "green technology" encompasses a continuously evolving group
of methods and materials, from techniques for generating energy to non-
toxic cleaning products.
The present expectation is that this field will bring innovation and
changes in daily life of similar magnitude to the "information technology"
explosion over the last two decades. In these early stages, it is impossible
to predict what "green technology" may eventually encompass.

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