For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 51 Order Item by Course This section will explain how to place an order using the seat number and by course. Consideration: When starting a check, the course is undefined, see bottom left. ‘Shared’ in the ordering basket indicates items that a table will share, it’s not for an individual seat. 1. Undefined Course: Leave course as ‘Undefined’ and seat ‘S’ in ‘Seat No.’, order an item to be shared by the table (Calamari), touch ‘Partial Send Check’ so the kitchen can start while you place the rest of the order.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 52 2. Course One: Touch ‘Undefined Course’ and choose ‘Course 1’. You are now on course 1. a. Choose seat number 1 and order items (Caesar Salad).
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 53 b. Choose seat number 2 and order items (Kale Salad). c. Order items for sets 3 and 4 (Tomato Basil Soup and Caesar Salad).
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 54 3. Course Two: Touch ‘Course 1’ to change it to ‘Course 2’. a. Choose seat number 1 and order items (NY Sirloin). b. Continue seats 2 through 4 adding their 2nd course items (Crab Cakes, Steak & Rice Bowl and Mushroom Risoto).
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 55 4. View ‘Whole Check’ to see more detail and to make changes. a. ‘View Whole Check’ shows all order information. b. ‘View by Seat’ shows orders by seat and course number. The gear is where to define which seat is represented in each column. Choose the gear next to ‘Seat 2’ to change it to seat 3.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 56 i. To swap course 2 items for seats 1 and 3 highlight ‘NY Sirloin’ and select the corresponding button to drop it into course 2 for seat 3.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 57 ii. Highlight ‘Steak & Rice Bowl’ and choose the corresponding button to drop it into course 2 for seat 1.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 58 c. ‘View By Course No.’ shows orders by course number. Use the gears to define which course will be in each column.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 59 5. To fire each course at the appropriate time, select the ‘Fire’ button on the menu.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 60 6. Select which course to fire, then ‘Send Check’. Repeat Items This section will explain how to repeat items after they have been sent to the kitchen.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 61 1. From the order screen select the item you want to repeat (Cappuccino). 2. Choose ‘Repeat item’ from the action list. 3. The item has been added to the order. Items that are shaded blue have been sent previously. Touch ‘Send Order’ to send the new item.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 62 4. To repeat multiple items, go to the Function screen and select ‘Repeat Multiple Items’. 5. Select all items to repeat (Café Americano and Cappuccino), then ‘Confirm’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 63 6. The order basket shows the items repeated. Send Check This section will explain how to send a check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 64 1. Once the items are ordered (Fried Wings), they will need to be sent to the kitchen (or bar) for preparation. 2. Choose ‘Partial Send Check’ to send items and stay on current screen. Item is now shaded blue indicating it has been sent. Choose ‘Send Check’ to send check and exit. 3. The table is now blue, indicating items have been ordered and sent to kitchen.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 65 Scheduling Items This section will explain how to schedule items to print in the kitchen later. 1. After adding items to the ordering basket, go to the Order Functions screen and select ‘Set Item Scheduling’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 66 2. Select the items that you wish to delay printing in the kitchen, then ‘Confirm’. 3. Depending on how your system is setup, type in the time, or how many minutes in the future you want them to print.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 67 4. After sending the order, the order basket now indicates when the scheduled items will print.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 68 Search for an Item This section will explain how to search for an item and add it to a check. 1. From the order screen, go to ‘Functions’ and choose ‘Search Item’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 69 2. Type all or part of the item name and choose ‘Search’. You can narrow the results down by using the ‘All Departments’ or ‘All Categories’ buttons, where you can choose specific departments and categories. 3. Select the magnifying glass for a description of the item. 4. You may order from this screen with the ‘Order’ button.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 70 5. Select the shopping cart icon to add item to the check. 6. The item is now on the check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 71 Search for an Item by Bin Number This section will explain how to find items by searching for the bin number. 1. From the Order Functions screen select ‘Search Item by SKU’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 72 2. Enter the bin number, then ‘Search’. The magnifying glass icon will show you more information about the item. The shopping cart icon will add the item to the check. 3. The item has been added to the check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 73 Insert Item This section will explain how to insert a menu item in the correct order in the ordering basket. Considerations: Side – Chicken Sausage is supposed to be on seat 1. This function is only available before the order is sent. 1. Touch the item to insert or move (Side – Chicken Sausage). 2. Choose ‘Insert Item’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 74 3. Choose where to insert the item. 4. The item has been moved to seat 1.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 75 Item Modifiers Forced This section will explain how to add a forced modifier to an item. Consideration: There are forced modifiers attached to certain menu items that will help you in placing the order correctly. 1. Select an item to add to the order (Burger).
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 76 2. A modifier prompt will appear for you to add details to the item. This item has three, meat temp, cheese choice and a side. Note the ‘Min’ and ‘Max’ will indicate how many modifiers are required. 3. Choose the first modifier (Medium Rare). 4. The first modifier will be listed at the top of this window. Choose the second modifier (Cheddar). 4
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 77 5. Choose the third modifier (French Fries), then ‘Done’. 6. The item is now listed with its modifiers.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 78 Item Modifiers Optional This section will explain how to add optional modifiers and special instructions to a menu item before sending it to the kitchen. Considerations: Customer wants their bacon extra crispy. 1. After adding an item to an order select the ‘Food Prep’ button.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 79 2. Choose the ‘Extra’ Button, then the ‘C’ button to view modifiers that start with C, then ‘Crispy’. The item (Side – Bacon) is now modified with ‘Extra Crispy’. 3. If crispy is not a modifier in the system, use the ‘Special Prep’ button to type it in.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 80 4. Type the modifier or instruction then ‘OK’. 5. The item is now modified.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 81 Item Modifier Changes This section will explain how to change an item modifier. Consideration: A guest decides that they would like to change their side item. 1. Touch the item name (Burger) and choose ‘Item Modifier’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 82 2. Touch the modifier group (Sandwich Sides) that needs changed. Touch the X to remove the current modifier (French Fries), then select the item to replace it (Sweet Potato Fries). 3. The new modifier is now listed at top. Select ‘Done’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 83 4. The modifier has been replaced. Change Item Quantity This section will explain how to change the quantities of an item that has not been sent to the kitchen.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 84 1. Next to the item, press the ‘+’ or ‘-‘ to increase or decrease the quantity by one. 2. To type in the quantity, click on the item (Latte). 3. Choose ‘Change Quantity’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 85 4. Type in the quantity, then ‘Enter’. 5. The quantity has now been changed (4).
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 86 Takeout Order This section will explain how to place a takeout order. 1. Before sending an order to the kitchen touch the ‘Dine In’ toggle switch.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 87 2. Select ‘Confirm’ to complete the switch to takeout. 3. Each item is now marked for takeout.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 88 Mark Delivered This section will explain how to mark an item as being delivered using the ‘Mark Delivery’ function. 1. From the function panel select ‘Mark Delivery’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 89 2. Select the items to be marked, then ‘Confirm’. 3. The items are now marked as delivered. Rush Order This section will explain how to send a ‘Rush Order’ message to the kitchen after an item has been
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 90 sent. 1. Touch the ordered item name. 2. Choose ‘Rush Order’. 3. A prompt will appear with the time and ordered item, indicating the message was sent to the
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 91 kitchen. Select ‘OK’ to return to the order screen. 4. To rush multiple items, see the next section on pantry messages. Pantry Message This section will explain how to send a message to the kitchen for an order that has already been sent. Considerations: The customer has decided to take the order as to go after it was already sent to the kitchen. 1. From the ‘Functions’ menu select ‘Pantry Message’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 92 2. Select the items that the message pertains to, then ‘Confirm’. 3. Choose a message.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 93 4. The message has been sent to the kitchen and shows in the order basket. Override Item Price This section will explain how to override the price of an item.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 94 1. After adding an item to a check touch on the item name. (Empanadas) 2. Select ‘Override Item Price’. 3. Enter the new price for the item on this check (10.00), then ‘Enter’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 95 4. The new price is now attached to the item. Note: this does not permanently change the price of the item, it is for the current check only. Refund Items This section will explain how to perform a refund.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 96 1. Start a check and order the items you want to refund. From the Order Functions screen select ‘Refund Items’. 2. Select the items to refund, then ‘Confirm’. 3. The items prices are now a negative amount. Select ‘Partial Send Check’, then ‘Pay’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 97 4. Select ‘Cash’ and the negative amount due will populate in the ‘Amount’ field. Select ‘Enter’ to issue the refund. Void Items This section will explain how to void items that has already been sent to the kitchen.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 98 1. Touch the item that needs to be voided (Crispy Chicken Sandwich). 2. Select ‘Delete Item’. 3. Choose a reason for the void.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 99 4. The item is now removed from the check. 5. To void multiple items, select ‘Delete Multiple Items’ from the Order Functions screen.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 100 6. Select which items to void, then ‘Confirm’. 7. Choose a Void Reason.