For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 201 1. From Floor Plan Functions select ‘Report’. (‘Report’ is also located at Admin > Report.) 2. Find and select the ‘Revenue Report’. 3. Choose the parameters, then ‘OK’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 202 4. The revenue report is now viewable. To print it to the station printer, select the blue printer icon. When done select ‘Exit’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 203 ShijiCare - User Guide Shijicare Portal Overview and Functionality: Portal is located at: https://support-intl.shijigroup.com/portal/shijigroupintl Registering as a User and Accessing the Portal: 1. Access the portal from the above link, and self-register using the “Sign Up” link at the top right of the screen. 2. You will be prompted to provide your Name, Email Address, complete the text verifier field, then click “Sign Up”. 3. An email will be sent to you from “[email protected]” requesting that you Accept the Invitation. a. Clicking the “Accept the Invitation” link will send you to Zoho and prompt you to choose/confirm a password. Navigating Tabs and Account Information: The Zoho portal has 3 tabs at the top: • Home • My Area • Knowledge Base.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 204 There is also a search bar in the middle of the page that will allow you to search articles. 1. From the Home tab, you can access/search Knowledge Base articles, view tickets you have submitted, or submit a new ticket. 2. At the bottom of the Home Screen, you can submit a ticket by clicking on the button shown below 3. From the “My Area” tab, you can view all of your open and closed tickets, or you may submit a new ticket
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 205 Submit a Ticket You can either click on the “Add ticket” icon at the top right of the screen, or click on the “Submit a Ticket” button at the bottom of your screen which will bring up this form:
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 206
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 207 Type in the Subject starting with pertinent key words to enable the best search of the Knowledge Base articles. (Notice the recommended articles show up on the right side of the screen as shown below.)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 208 • Add a Description that provides the details of your request. • Choose a Product. (Infrasys Cloud) • Choose a Category. • Priority is already populated. (For more urgent issues, please contact your local Shiji Support Team for immediate assistance.) • Choose a Classification • Choose a Category • Choose a Sub-category • Attach a document, if necessary. • Click the “Submit” button. You will receive an email confirming receipt and details of your request. By accessing the ticket under “My Area”, you may reply to the support staff, add a comment, and even close the ticket. After the ticket has been resolved and closed, you will get an email confirming the status and requesting feedback on your experience and satisfaction (happiness) rating. You can click on the smiley face that best describes your customer service satisfaction level and then provide further details of your experience, if you wish. **IMPORTANT NOTE: If you reply to a Closed email notification, it will re-open the ticket. If you feel the ticket is not yet resolved and should not be closed, then this is fine. However, if you are just replying to say thank you or want to provide additional feedback, please do not reply to the email and, instead, use the Happiness ratings to add a comment.** Using knowledge Base: From the Knowledge Base tab, you can search for articles and guidance by browsing the available articles under each topic heading or by searching on key word.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 209