For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 151 7. The tables, along with the cover counts are now merged.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 152 Check Operations Check Information This section will explain how to add additional information to a check using the ‘Add/Edit Check Info’ function. 1. From the Order Entry Screen select ‘Name Check’. 2. Enter addition information to the available fields (Mr Smith, 101), then ‘OK’. These field names are customizable to fit your needs.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 153 3. Some fields are will show when toggling the ‘Switch Info’ button. 4. Some fields may also print on a receipt.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 154 Print Check This section will explain how to print a check to present to the customer for payment. 1. From the check order screen select ‘Print Check’. The check will print, and you’ll be sent back to the Card or Table View screen.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 155 2. The Card View and Table View screens will show the table as gray, indicating that the check has been printed. 3. Another way to print a check is to touch the table until the action screen comes up.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 156 4. Then select ‘Print Check’. Check Listing This section will explain how to find closed, open, and voided checks.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 157 1. From Floor Plan Functions select ‘Check Listing’. (‘Check Listing’ is also located at Admin > Check Operation.) 2. Checks are listed by a. Paid Checks at current station b. All Paid Checks
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 158 c. Open Checks d. Void Checks
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 159 Reprint Receipt This section will explain how to reprint a receipt. 1. From Floor Plan Functions select ‘Check Listing’. (‘Check Listing’ is also located at Admin > Check Operation.)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 160 2. Touch the check number, or icon, to open it. 3. Choose ‘Reprint Receipt’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 161 Reopen a Closed Check This section will explain how to reopen a closed table using the Release Payment function . 1. From Floor Plan Functions select ‘Check Listing’. (‘Check Listing’ is also located at Admin > Check Operation.)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 162 2. Select the appropriate check. (Check 100031) 3. Choose ‘Release Payment’. Note: this does nothing to the payment, it only reopens the check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 163 4. Select ‘Confirm’. 5. Choose a reason for the ‘Release Payment’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 164 6. The check has been reopened. It is now accessible on the Table View or Card View screens. Refund Check from Previous Day This section will explain how to refund a check from a previous day. 1. From the Floor Plan Functions select ‘Refund Check from Previous Day’ (Generate Negative Check).
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 165 2. Use arrows to select day of original check, then ‘OK’. 3. Enter check number, then ‘OK’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 166 4. Select ‘Confirm’. New check will automatically close with refund to original payment method. 5. Confirmation of refunded check is listed in ‘Check Listings’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 167 Settlement Operations Paying Check with Cash This section will explain how to pay a check with cash. 1. From Order Entry screen touch ‘Pay’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 168 2. Choose the ‘Cash’ payment method, the amount due populates in the ‘Amount’ field, select ‘Enter’ to apply payment. 3. If the check does not automatically close, select ‘Exit’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 169 Paying Check with Credit Cards This section will explain how to close a check with credit cards. 1. From the Order Entry screen touch ‘CC Auth’. 2. The total amount due populates in the Amount field. If paying with multiple cards, change the amount to what this credit card is paying. Select ‘Card Authorization’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 170 3. Confirm the authorization by choosing either ‘Confirm and Exit’ or ‘Yes’, then follow the prompts on the credit card machine. a. ‘Confirm and Exit’ will automatically exit this screen once the authorization is complete. b. ‘Yes’ will keep you on this screen when the authorization is complete. You may then change the amount and run another authorization with another card if applicable.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 171 4. If paying with multiple credit cards change the amount in the amount field and repeat the steps made for the first card. Paying Check with Multiple Payments This section will explain how to pay a check with multiple forms of payment. 1. From the Order Entry screen select ‘Pay’ for payment options. 2. Choose ‘Cash’ then enter the amount of cash paid in the ‘Amount’ field, then ‘Enter’. ($20.00)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 172 3. Choose another payment type (Offline Visa) and the amount due has now changed to reflect the first payment entered ($25.18). 4. Select ‘Enter’ to apply the second payment and the check will close. 5. Touch on ‘Exit’ if it doesn’t take you out of this screen automatically.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 173 Reprint a Credit Card Voucher This section will explain how to reprint a credit card voucher. 1. From the Order Entry screen touch ‘CC Auth’. 2. Select ‘Reprint Authorization’, then the ‘X’ to exit this screen.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 174 Adjusting Tips This section will explain how to adjust a tip on a payment. 1. From Floor Plan Functions select ‘Check Listing’. (‘Check Listing’ is also located at Admin > Check Operation.) 2. Select the appropriate check. (Check No 100024)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 175 3. Select ‘Adjust Tips’. 4. In the ‘Tips’ column enter the new amount, then ‘Enter’. 5. The check is now updated with the new totals. Select ‘Save’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 176 6. Choose ‘Yes’ to confirm the tip adjustment. Gratuity This section will explain how to add and remove gratuity to a check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 177 1. From the order entry screen touch ‘Gratuity’. (This function might also be on the Ordering Function screen. ) 2. Check the box of the gratuity to apply, then ‘Confirm’. Gratuity is calculated at the bottom of this window. 3. Gratuity is reflected next to the service charge icon.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 178 4. To remove gratuity, touch the ‘Gratuity’ button again. 5. Uncheck the gratuity that was applied, then ‘Confirm’. The total gratuity is now at $0. 6. Gratuity shows as $0 now.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 179 Discounts This section will explain how to add and remove discounts from checks and items. Adding a discount. 1. From the Order Functions screen select ‘Discounts’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 180 2. Choose the discount type. (Item Discount for Multiple Items) a. Item Discount applies a discount to the last item in ordering basket. b. Item Discount for Multiple Item lets you choose which items will get the discount. c. Item Discount for All Items applies an item discount to all items. d. Check Discount applies chosen discount to entire check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 181 3. If applicable to the discount, select the items, then ‘Confirm’. 4. Select the discount. (Employee Discount 50%) 5. Discount has been applied.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 182 Removing a Discount. 1. From the Order Functions screen select one of the void discount buttons. (Void Item Discount for Multiple Items) a. Void Item Discount removes Item Discounts b. Void Item Discount for Multiple Items removes Item Discounts for multiple items. c. Void Check Discount removes Check Discounts.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 183 2. If applicable to the Void Discount type, choose the items to have discount removed, then ‘confirm’. 3. Choose a void reason.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 184 4. Discounts have been removed. Service Charges and Taxes This section will explain how to add and remove service charges and taxes to a check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 185 1. From the Functions screen select ‘Add SC/Tax’. 2. Select all items to apply service charge or tax to, then ‘Confirm’. 3. Select the service charge or tax to add. (S&P Service Charge 15%)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 186 4. The service charges are now reflected in the ordering basket on each item and the total service charge amount below the ordering basket. ($4.95) 5. To remove a service charge or tax go to the Function screen and select ‘Waive SC/Tax’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 187 6. Select the items to remove the service charge or tax from, then ‘Confirm’. 7. Select the exact service charge or tax to remove or select all.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 188 8. Service Charges have been removed. Adjust Payments on a Closed Check This section will explain how to adjust payment on a closed check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 189 1. From Floor Plan Functions select ‘Check Listing’. (‘Check Listing’ is also located at Admin > Check Operation.) 2. Select the appropriate check. (Check 100033) 3. Choose ‘Adjust Payments’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 190 4. Select ‘Confirm’. 5. Choose an adjust payment reason.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 191 6. The payment screen for the check is now open without the original payment. Apply a new payment and close as normal. Tip Declaration This section will explain how to declare cash tips.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 192 1. From Floor Plan Functions select ‘Tips to Others’. 2. Select ‘Direct Tips In’. 3. Enter the amount of your cash tips, then ‘Enter’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 193 4. ‘Direct Tips’ now reflects the amount entered, select ‘Exit’ when done. Tips to Others This section will explain how to share tips with other employees.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 194 1. From Floor Plan Functions select ‘Tips to Others’. 2. Select ‘Add Employee’. 3. Type the employee’s name or number, then ‘OK’. (name)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 195 4. Select the appropriate employee. (Server 2 Name) 5. The balance column at top are your balances of tips, service charges and direct tips. To tip the employee from your tips balance, touch the dollar amount under the ‘Tips Out’ column next to their name and enter the amount. To tip them from your service charges balance, touch the dollar amount under the ‘Service Charges Out’ column next to their name and enter the amount. When complete choose ‘Save’. A receipt will
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 196 print showing the transaction. 6. The amount entered now shows them amount you tipped out and the amount they have received. ($5.00) Add more employees if needed, then select ‘Exit’ when finished.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 197 Station Reports Cashier Financial Summary (End of Shift) This section will explain how to generate a Cashier Financial Summary report at the end of your shift. 1. From Floor Plan Functions select ‘Check Listing’. (‘Check Listing’ is also located at Admin > Check Operation.) 2. Select ‘Open Check Listing’ to verify all your checks are closed. If not close them and return to screen.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 198 3. From Floor Plan Functions select ‘Report’. (‘Report’ is also located at Admin > Report.)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 199 4. Choose the ‘Cashier Financial Summary’ report, enter the parameters, scroll down to select ‘OK’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 200 5. The report is now viewable. Tor print it to the station printer, select the blue printer icon. When done select ‘Exit’. Revenue Report This section will explain how to run a revenue report.