For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 101 8. Multiple items have been removed from the check. Void a Check This section will explain how to void an open and closed check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 102 Voiding an open check. 1. From the Order Functions screen choose ‘Void Check’. (‘Void Check’ is also located on the action screen when doing a long pause on the table, and at Admin > Check Operation.) 2. Choose a void reason. 3. Check is voided.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 103 Voiding a closed check. 1. From the Table View or Card View screen, go to ‘Check Listing’. 2. Choose the appropriate check from the ‘Paid Check Listing’ section. (Check 100022)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 104 3. Select ‘Void Paid Check’. 4. Select ‘Confirm’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 105 5. Choose a void reason. 6. The closed check is now voided.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 106 Fast Food/Retail Mode This section will explain how to take orders using Fast Food Mode. For use in a fast food or retail environment. 1. If not already in Fast Food Mode, from Floor Plan Function select ‘Toggle Fast Food Mode’. (‘Toggle Fast Food Mode’ is also located at Admin > General.)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 107 2. Enter an order, then select 'Pay'. 3. Pay for the order as you normally would.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 108 4. The order screen appears after payment is completed to take the next order. 5. To set an order aside to finish later, select 'Park Order', 'Yes' to confirm, then 'OK'.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 109
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 110 6. Take other orders as needed. 7. To retrieve the parked order, select 'Retrieve Parked Order'. 8. Select the appropriate order, then 'Confirm'.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 111 9. The items have not been sent yet. Select pay and close the order as normal.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 112 Table Related Operations Change Cover (Guest Count) This section will explain how to change the cover (guest count) at a table. 1. From the order entry screen touch ‘Cover’. 2. Change to the cover count amount, then ‘Enter’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 113 3. The ordering basket now shows the new cover number. Change a Table This section will explain how to change a table or name.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 114 There are two ways to change a table name or number. The first is from the Table View or Card View screen. 1. Hold your finger on the table you wish to change (Table 10) until the action window appears. 2. Touch ‘Change Table’. 3. Choose the table you want to move this check to (Table 11).
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 115 4. The table has been changed. The second way to change a table is in the order screen. 1. Touch the ‘Table’ button. (Table 11)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 116 2. Type in the new table number (10), then ‘OK’. 3. The check has been moved. Split Check by Item This section will explain how to split a check by specific items ordered.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 117 1. From the Functions Screen touch ‘Split Table’. 2. Choose ‘Yes’, confirming that items will be sent, and the check will be split. 3. Enter number of parties and choose ‘Enter’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 118 4. On the continue to split check, choose ‘Yes’. 5. Select the items you want to move to another table, then the ‘Drop’ icon next to the appropriate table (Side – English Muffin and Cappuccino), then use the appropriate button to move them to the new table (12A).
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 119 6. The check is now split. Select ‘Send Check’ to finalize. 7. The check has been successfully split. (Table 12 and Table 12A)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 120 Split Check by Equal Amount This section will explain how to split a check by an equal amount using the ‘Split Check by Options’ function. Considerations: When the meal is over, and the guests are presented with the check and they want to split the check evenly. 1. From the Functions screen touch ‘Split Check by Options’ button.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 121 2. Choose ‘Equal Quantity’. 3. Enter the number of parties splitting the check, then ‘Enter’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 122 4. Select ‘Yes’ to continue. 5. These action boxes will appear asking if you would like to print out the split checks. Choose ‘Yes’ or ‘No’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 123
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 124 6. The ordering basket will show the percentage of the original items that are on each check. (.5 indicating all items were split into 2 checks) 7. Card View now shows the original ticket (18) and the new one (18A). The tables are gray, indicating they have been printed.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 125 Split Check Specific Amount or Percentage This section will explain how to split a check by a specific amount or percentage using the ‘Split Check by Options’ function. Considerations: When the meal is over and the guests are presented with the check and one of the guests wants to pay a specific amount of the check , while the other guest pays the rest of it. 1. From the Functions Screen select ‘Split Check by Options’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 126 2. Choose ‘Specific Amount’ or ‘Specific Percentage’. 3. Enter the number of parties splitting the check, then ‘Enter’. (2)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 127 4. The amount of the entire check appears in this action box. Change it to the amount the first person chose to pay, then ‘Enter’. ($25.00) The last check will pay the rest of the amount due. If ‘Specific Percentage’ was chosen, this would as for a percentage.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 128 5. Choose ‘Yes’ to continue to split the check. 6. Choose ‘Yes’ or ‘No’ to print the checks.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 129
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 130 7. The order screen will now reflect the new percent and amount on each check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 131 8. Card View now shows the check split. (Table 14 and 14A) Split Item to Other Table This section will explain how to split an item to another table.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 132 1. From the Functions screen touch ‘Split Item to Other Table’. 2. Select the item(s) you wish to move, then ‘Confirm’. (Crispy Chicken Sandwich) 3. Type the table number to move the selected items to, then ‘OK’. (17)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 133 4. The order screen shows the item is gone. 5. The new table (17) shows the item present.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 134 Split and Pay This section will explain how to split items from a check to a new one, then pay for new check. 1. From the Order Functions screen select ‘Split and Pay’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 135 2. Choose the items to split to the new check, then ‘Confirm’. 3. A new check has been created with a balance that reflect the selected items. Close as normal. Transfer a Table This section will explain how to transfer a table from someone to yourself using the ‘ Take Check
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 136 Ownership’ function. 1. From the Table View or Card View screen touch the table you want to transfer to yourself until the action window appears. (Table 44) 2. Choose ‘Take Check Ownership’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 137 3. Confirm the transfer by selecting ‘Yes’. 4. The check now belongs to you. (Server 2) Transfer Table Ownership This section will explain how to transfer table ownership from one employee to another.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 138 1. From the Floor Plan Function screen select ‘Transfer Table Ownership’. 2. Select the server to transfer a table from, then ‘Confirm’. 3. Select which tables to transfer, then ‘Confirm’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 139 4. Select the employee to transfer the table(s) to, then ‘Confirm’. 5. Select ‘OK’ on transfer complete prompt.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 140 6. The table is now owned by the employee it was transferred to. Merge Table This section will explain how to merge two tables together.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 141 Considerations: When a guest from one table wants to pay for another table, we merge the two. 1. From Card View or Table View, start with the table that will be picking up both checks. (Table 16) Hold that table until the action window opens. 2. Select ‘Merge Table’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 142 3. Select the table which will be merged to this one. (Table 17) 4. Select the void reason ‘Merge Table’. The items move to the new check, but the original (empty) check requires a void. 5. Choose ‘Yes’ to confirm the merge.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 143 6. The Card View screen now shows the merged table as available. (Table 17) Transfer Check to Target Outlet This section will explain how to transfer a check to a different outlet.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 144 1. From the Functions screen select ‘Transfer Check to Target Outlet’. 2. Select the outlet you are sending the check to. (Bar) 3. Assign it a table number, then ‘OK’. (1)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 145 4. Select ‘Confirm’ to transfer the check. 5. Select ‘Confirm’ again to void the original check.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 146 6. Choose a reason for the voided check. (Guest Request) 7. Select ‘OK’ to finalize the transfer.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 147 8. The Card View screen now shows the original table is available. (Table 16 in the Restaurant) 9. It also shows where the new table resides in the new outlet. (Table 1 in the Bar)
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 148 Merge Multiple Tables This section will explain how to merge multiple check in to one. 1. Open the check you want merge others into. 2. From Order Functions screen choose ‘Merge Multiple Table”.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 149 3. Select the tables on the left that you wish to merge 4. They will move to the right once selected. You may also type in the table number by using the ‘Input Table’ button. Select ‘Confirm’.
For Support Issues go to: https://support-intl.shijigroup.com Call 404-948-4430 Option 2 for Infrasys Cloud Support Shiji Company Confidential & Proprietary – Infrasys Cloud POS Guide 150 5. Choose a void reason. 6. Select ‘Yes’ on the confirmation prompt.