English for Hotel Front Desk Operation

2. Read the completed CV and practice to ask and answer
questions with a partner. Change your role to be Mary
and the Agent.
A: …………………………………………………………
B: …………………………………………………………
A: …………………………………………………………
B: …………………………………………………………
A: …………………………………………………………
B: …………………………………………………………
A: …………………………………………………………
B: …………………………………………………………

 Expressions to learn

Dear Sir/Madam, Yours faithfully
Dear Mr./Mrs./Miss/Ms., Yours sincerely
I would like to apply for …
With reference to …
Would you please send me …?
I enclose an s.a.e. (stamped addressed envelope)

 Structure to practice
Formal language for business letter and applications

For business letters, polite informality is required. Look at
the expressions to learn for standard forms to use in
business letters and applications then complete the
following letter.

Applying For A Job Page 190

Badung, 25 September 2019

Dharma Wangsa Street No 15
80324 Kuta Selatan, Badung
Bali-Indonesia

Dear ……………….1

RE: VACANCY FOR RECEPTIONIST

…………..2 the job of receptionist which you
advertised in this month’s Hotelkeeper.
…………..3 an applicant form? I ……………4 an s.a.e

Yours faithfully,

Mary Dewier

Read the job advertisement in the url link and write a CV and
covering letter for it.

https://www.jobstreet.com.sg/en/job/assistant-front-
office-manager-
7480536?fr=23&src=12&searchRequestToken=4a18b15
2-1d65-4d6b-991d-66e73b6491cd&sectionRank=9

Applying For A Job Page 191

B. Writing

Activity

Work with a partner. Write a short biography for yourself.
Invent some qualifications and work experience. Then take
turns to ask each other questions.

Example A: What professional qualification do you have?
B: I have a two year-year diploma in hotel

management.
A: What was your first job?
B: When I left college I worked in the Ritz Carlton

Bali.

Applying For A Job Page 192

References

Adamson, D. 1991. International Hotel English. Communicating
with the International Traveler. New York: Cambridge
University Press.

Alexander, L.G. 1991. Step by Step 3: Graded Grammar Practice
for Pre-Intermediate Students. New York: Longman.

Bali Chapter. 2000. Visitor guide to Bali. PT. Media Duta
Servisindo.

Blundell, J. et al. 1982. Function in English. London: Oxford
University Press.

Duckworth, Michael. Going International. English for Tourism.
London: Oxford University Press.

Hornby AS. 1974. Advanced Learner’s Dictionary of Current
English. London: Oxford University Press.

Mc Iver Nick. 1989. The Sadrina Project: English for Travel.
Jakarta: PT. Gramedia.

Politeknik Negeri Bali. Travel and Tourism English (ESP) Revell
Rod and Trish Stott. Highly Recommended, London:
Oxford University Press.

Richards, Jack C. 1998. New Interchange. Cambridge University
Press.

Sutanto, Leo. 2004. English for Professional Hotel
Communication. Jakarta: PT. Gramedia Pustaka Utama.

https://breakingnewsenglish.com/ accessed on 23 October 2017

https://www.schengenvisainfo.com/flight-itinerary-visa-
application/accessed on 2 November 2017

Page 193

https://www.the jakarta post/accessed on 3 November 2017
https:// balihellotravel.com/2015/04/bajra-sandi-monument/

accessed on 6 November 2017
https://englishtown.com/ accessed on 15 February 2010
https://www.speaklanguages.com/english/phrases/travelling-

by-air accessed on 16 November 2017
https://www.thejakartapost.com/travel/2018/03/25/best-

indonesian-hotels-based-on-guest-feedback-
revealed.html accessed on 15 June 2019

Page 194

About Writers

Gede Ginaya was born in Buleleng, Bali, Indonesia on
19th September 1966. He is a permanent lecturer of
English at Tourism Department, Politeknik Negeri Bali
(PNB), Bali, Indonesia. He received a bachelor’s degree
in English language teaching from The Faculty of
Education and Teacher Training Udayana University,
Bali, Indonesia (Currently is UNDIKSHA Singaraja) in
1992, and a master’s degree in cultural studies from the Faculty of
Arts,Udayana University, Bali, Indonesia in 2010. He has been assigned
to teach English for Tourism in the three study programs of Tourism
Department, Politeknik Negeri Bali, Indonesia. His research interests
include classroom-action research, cultural studies, and tourism and
have been published in several journals. His Email address:
[email protected]

Ni Putu Somawati was born on 27th of May 1966 in
Denpasar, Bali,Indonesia. She is a permanent lecturer
of English at Tourism Department, Politeknik Negeri
Bali (PNB), Bali, Indonesia. She received a bachelor’s
degree in English Department, faculty of letters,
Udayana University, Bali, Indonesia in 1987. She
continued to master program in management and
was awarded Magister Manajemen (MM) in Udayana
University, Bali, Indonesia in 2005. Her research interests include
development tourism, English literature, English language teaching.
Her Email address: [email protected]
I Gusti Agung Bagus Mataram was born in
Mataram, Lombok, Indonesia on 2nd July 1960. He is
a permanent lecturer of Information Technology at
Tourism Department, Politeknik Negeri Bali (PNB),
Bali, Indonesia. He received a bachelor’s degree in
Civil Engineering from Institute Technology 11
November, Surabaya, Indonesia in 1986 and a
master’s degree in information technology Edit Cowan University,
Perth, Australia in 2005. He has been assigned to teach Math and Data
Processionin Tourism Department, Politeknik Negeri Bali, Indonesia.
His research interests include classroom-action research, information
technology and tourism and have been published in several journals.
His Email address: [email protected]

Page 195