English for Hotel Front Desk Operation

b. help finance shall we
c. helps financially
d. help financially
10)______ number of hikers allowed to the top
a. limit the day
b. limit the daily
c. limit a daily
d. limits the daily

LISTENING – Listen and fill in the gaps

Japan's Mount Fuji will become a World Heritage Site in June.
The United Nations (U.N.) (1) _________________________ to give the
famous mountain UNESCO World Heritage status. The U.N. team
that made the decision said Fuji (2) _________________________
Japanese religion and art. They also said that the 3,776- (3)
_________________________ important outside of Japan too. Fuji-san
(as Japanese people call it) has been (4) _________________________
more than 1,000 years. Priests say that when you climb it, you
move (5) _________________________ at the bottom, to the "world of
gods, Buddha and death" at the top. They believe people can (6)
_________________________ climbing to the top and coming back down
again.

Mount Fuji is (7) _________________________. It is very popular with
hikers, who want to see the (8) _________________________. More than
318,000 hikers visited the mountain last summer, with up to
15,000 people climbing each day. Local (9)
_________________________ the World Heritage status will mean more
visitors. That means there will be more litter (10)
_________________________. The local government may ask people to
pay to climb the mountain to (11) _________________________.
Governor Shomei Yokouchi said: "It's likely we'll ask mountain
climbers to help (12) _________________________ the mountain clean."

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Another idea being talked about is to limit the daily number of
hikers allowed to the top.

COMPREHENSION QUESTIONS
1. When was the decision made to make Mt. Fuji a World

Heritage site?
2. What two things in Japan is Mt. Fuji important to?
3. What has Fuji been for over 1,000 years?
4. What kind of world do priests say is at the bottom of Fuji?
5. What can people wash away by climbing Fuji?
6. What do people want to see from the top of Fuji?
7. How many people climbed Fuji every day last year?
8. What problems do local people worry about?
9. What might people have to do to climb Fuji?
10.What might be limited on Fuji?

MULTIPLE CHOICE - QUIZ

1. When was the decision 6. What do people want to see
made to make Mt. Fuji a from the top of Fuji?
World Heritage site? a) the rising sun
a) June b) Tokyo
b) 30th April c) a small statue
c) in 2010 d) the snow
d) January How many people climbed
Fuji every day last year?
2. What two things in Japan is 7. a) 3.18 million
Mt. Fuji important to? b) 318,000
a) painting and photography c) 150,000
b) climbing and hiking d) 15,000
c) religion and art What problems do local
d) flowers and trees people worry about?
a) money and the future
3. What has Fuji been for over 8. b) noise and crime
1,000 years? c) litter and environmental
a) mysterious
b) dangerous
c) snow-covered

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d) sacred problems
d) snow and cherry
blossoms
4. What kind of world do9. What might people have to
priests say is at the bottom do to climb Fuji?
of Fuji?
a) a dirty world a) register
b) an everyday world b) carry a recycling litter
c) a spiritual world bag
d) a modern world c) have a medical test
d) pay
5. What can people wash away 10. What might be limited on
by climbing Fuji? Fuji?
a) sins a) the days people can visit
b) things b) the number of climbers
c) worries c) the snowfall
d) dirt d) the price of noodles

ROLE PLAY

Role A – Mount Fuji

You think Mount Fuji is the best place to visit on Earth. Tell the
others three reasons why. Tell the others what's wrong with
their sites and why Fuji is better.
Role B – The Pyramids

You think the Pyramids are the best place to visit on Earth. Tell
the others three reasons why. Tell the others what's wrong with
their sites and why the Pyramids are better.
Role C – The Amazon jungle

You think The Amazon Jungle is the best place to visit on Earth.
Tell the others three reasons why. Tell the others what's wrong
with their sites and why the Amazon is better.

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Role D – Disneyland
You think Disneyland is the best place to visit on Earth. Tell the
others three reasons why. Tell the others what's wrong with
their sites and why Disneyland is better.

AFTER READING / LISTENING

1. WORD SEARCH: Look in your dictionary / computer to find
collocates, other meanings, information, synonyms … for the
words 'world' and 'heritage'.

World heritage

 Share your findings with your partners.
 Make questions using the words you found.
 Ask your partner / group your questions.

2. ARTICLE QUESTIONS: Look back at the article and write
down some questions you would like to ask the class about the
text.

 Share your questions with other classmates / groups.
 Ask your partner / group your questions.

3. GAP FILL: In pairs / groups, compare your answers to this
exercise. Check your answers. Talk about the words from the
activity. Were they new, interesting, worth learning…?

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4. VOCABULARY: Circle any words you do not understand. In
groups, pool unknown words and use dictionaries to find their
meanings.

5. TEST EACH OTHER: Look at the words below. With your
partner, try to recall how they were used in the text:

 June  peak
 famous  15,000
 important  worried
 1,000  pay
 bottom  beauty
 wash  limit

MOUNT FUJI SURVEY

Write five GOOD questions about Mount Fuji in the table. Do this
in pairs. Each student must write the questions on his / her own
paper.

When you have finished, interview other students. Write down
their answers.

STUDENT 1 STUDENT 2 STUDENT 3
_____________ _____________ _____________
Q.1.

Q.2.

Q.3.

Q.4.

Q.5.

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 Now return to your original partner and share and talk
about what you found out. Change partners often.

 Make mini-presentations to other groups on your
findings.

MOUNT FUJI DISCUSSION

STUDENT A's QUESTIONS (Do not show these to student B)

a) What did you think when you read the headline?
b) What springs to mind when you hear the name 'Mount Fuji'?
c) Is Mount Fuji the most beautiful mountain in the world?
d) Are you surprised it isn't already a World Heritage site?
e) What is the importance of being a World Heritage site?
f) What are the important sites in your country's heritage?
g) Why is heritage important?
h) Do you think a mountain can be sacred?
i) Why is Mount Fuji so important to Japanese people?
j) What images do you have in your mind of Mount Fuji?

----------------------------------------------------------------------------

STUDENT B's QUESTIONS (Do not show these to student A)

a) Did you like reading this article? Why/not?
b) Why do so many people want to visit Mount Fuji?
c) Do you like hiking to the top of mountains?
d) Do you get angry when you see people leaving litter on

mountains?
e) What can local residents do to keep Mount Fuji clean?
f) What environmental problems are there in your local area?
g) Is it a good idea to make people pay to climb Mount Fuji?
h) Is it a good idea to limit the number of hikers each day?
i) What would you think of if you were on Fuji looking at the

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sun rise?
j) What questions would you like to ask UNESCO's boss about

Mt. Fuji?

DISCUSSION (Write your own questions)

STUDENT A's QUESTIONS (Do not show these to student B)
1. ________________________________________________________
2. ________________________________________________________
3. ________________________________________________________
4. ________________________________________________________
5. ________________________________________________________
6. ________________________________________________________

-----------------------------------------------------------------------------

STUDENT B's QUESTIONS (Do not show these to student A)
1. ________________________________________________________
2. ________________________________________________________
3. ________________________________________________________
4. ________________________________________________________
5. ________________________________________________________
6. ________________________________________________________

MULTIPLE CHOICE - LANGUAGE

Japan's Mount Fuji will become (1) ____ World Heritage Site in
June. The United Nations (U.N.) decided (2) ____ April the 30th to
give the famous mountain UNESCO World Heritage status. The
U.N. team that made the (3) ____ said Fuji was very important to
Japanese religion and art. They also said that the 3,776-meter-
high (4) ____ was important outside of Japan too. Fuji-san (as
Japanese people call it) has been a sacred mountain for more
than 1,000 years. Priests say that when you climb it, you move
from the "(5) ____ world" at the bottom, to the "world of gods,

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Buddha and death" at the top. They believe people can wash
away their (6) ____ by climbing to the top and coming back down
again.

Mount Fuji is a (7) ____ tourist destination. It is very popular
with hikers, who want to see the rising sun from its (8) ____.
More than 318,000 hikers visited the mountain last summer,
with up to 15,000 people climbing each day. Local residents are
now worried the World Heritage status will mean more visitors.
That means there will be more (9) ____ and environmental
problems. The (10) ____ government may ask people to pay to
climb the mountain to help (11) ____ its beauty. Governor Shomei
Yokouchi said: "It's likely we'll ask mountain climbers to help
financially with keeping the mountain clean." Another idea being
talked about is to limit the (12) ____ number of hikers allowed to
the top.

Put the correct words from the table below in the above
article.

1. (a) a (b)The (c)one (d)finally

2. (a) at (b)In (c)on (d)by

3. (a) decides (b)Deciding (c)decision (d)decide

4. (a) valley (b)Archipelago(c)atoll (d)volcano

5. (a) everyday (b)Everyone (c)everything(d)everywhere

6. (a) worries (b)Sins (c)feet (d)dishes

7. (a) majors (b)Majority (c)majorly (d)major

8. (a) peaks (b)Peak (c)peaking (d)peek

9. (a) latter (b)Letter (c)litter (d)lottery

10.(a) locale (b)Locally (c)locals (d)local

11.(a) preservation(b)Preserving (c)preserves (d)preserve

12.(a) day (b)Daily (c)dailies (d)dally

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SPELLING

Paragraph 1
1. The edntiU Nations (U.N.)
2. the musafo mountain
3. important to Japanese goiinelr
4. the 3,776-meter-high vaoclon
5. a eadcsr mountain
6. imcilnbg to the top

Paragraph 2
7. a major oiturst destination
8. see the iirngs sun
9. there will be more lritte
10. nreoealtmnivn problems
11. help epresvre its beauty
12. ask mountain climbers to help nfinlaiclay

PUT THE TEXT BACK TOGETHER

Number these lines in the correct order.

() mountain for more than 1,000 years. Priests say that
() when you climb it, you move from the
() "everyday world" at the bottom, to the "world of gods,
() Buddha and death" at the top. They believe
() Mount Fuji is a major tourist destination. It is very
popular with hikers, who want to see the rising
(1) ask mountain climbers to help financially with keeping
the mountain clean." Another idea
made the decision said Fuji was very important to
Japanese religion and art. They also said that the 3,776-
meter-high
Japan's Mount Fuji will become a World Heritage Site in

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June. The United Nations (U.N.) decided
( ) each day. Local residents are now worried the World

Heritage status will mean more visitors. That means
( ) sun from its peak. More than 318,000 hikers visited the

mountain last summer, with up to 15,000 people
climbing
( ) volcano was important outside of Japan too. Fuji-san (as
Japanese people call it) has been a sacred
( ) people can wash away their sins by climbing to the top
and coming back down again.
( ) being talked about is to limit the daily number of hikers
allowed to the top.
( ) on April the 30th to give the famous mountain UNESCO
World Heritage status. The U.N. team that
( ) there will be more litter and environmental problems.
The local government may ask people to pay to
( ) climb the mountain to help preserve its beauty. Governor
Shomei Yokouchi said: "It's likely we'll

PUT THE WORDS IN THE RIGHT ORDER

1. very was Fuji religion Japanese to important.
2. years A sacred mountain for more than

1,000.
3. from world bottom move everyday the You

the at.
4. sins can wash They away believe their

people.
5. to back and the down coming Climbing

again top.
6. sun rising the see to want who Hikers peak its

from.
7. problems more litter There and will

environmental be.

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8. climb The local government may ask people to
pay to.

9. we'll climbers financially likely mountain help It's
ask to.

10. top Limit the daily number of hikers allowed
to the.

CIRCLE THE CORRECT WORD (20 PAIRS)

Japan's Mount Fuji will become / becoming a World Heritage Site
in June. The United Nations (U.N.) decided in / on April the 30th
to give the famous mountain UNESCO World Heritage status.
The U.N. team that did / made the decision said Fuji was very
important to Japanese religion / religious and art. They also said
that the 3,776-meter-high volcano / plateau was important
outside of Japan too. Fuji-san (as / has Japanese people call it)
has been a sacred / scaredmountain for more than 1,000 years.
Priests say / talk that when you climb it, you move from the
"everywhere / everyday world" at the bottom, to the "world of
gods, Buddha and death" at the top. They believe people can
wash away their sins / things by climbing to the top and coming
back down again.

Mount Fuji is a major / minor tourist destination. It is
very common / popular with hikers, who want to see the rising /
rise sun from its peak. More than 318,000 hikers visited the
mountain last summer, with down / up to 15,000 people
climbing each day. Local residence / residents are now worried /
worry the World Heritage status will mean more visitors. That
means there will be more glitter / litter and environmental
problems. The local government may ask people to paid / pay to
climb the mountain to help preserve its beauty. Governor
Shomei Yokouchi said: "It's likely / liked we'll ask mountain
climbers to help financially with keeping the mountain clean."

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Another idea being talked about is to limit the dailies /
daily number of hikers allowed to the top.

Talk about the connection between each pair of words in
italics, and why the correct word is correct.

D. Writing

It is important to keep our heritage safe so our grandchildren and
their grandchildren can enjoy it. Discuss.

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UNIT 12

OFFERING HELP AND ADVICE

Objective
After the lesson the students should be able:

 To talk about the recent past
 To give advice
 To talk about illness

A. Emergency first aid needed

a. What happened to guests in the hotel. Write sentences based
on the following phrases.

1. a stomachache
2. an ambulance
3. a drink of water
4. ate too much for breakfast
5. see a doctor
6. cut his hand

b. Complete these sentences!
1. One of the guests ……….. ……… ……….. over.
2. …………….. move him.
3. I ………. ……… lunch yet.

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4. You ………….. see a doctor.
5. So ………….. ……………. An ambulance.
6. You’ ve ………….. your head.

 Expressions to learn

One of the guests has just fallen over
We should call an ambulance
Don’t move him
Are you in pain?
How are you feeling now? Change.
You should see a doctor

B. Grammar and Functions

Present Perfect
The Present Perfect (have + past participle of the verb) is used
for actions not yet finished, or only recently finished. Look out
for key words just and yet which often indicate the use of
Present Perfect.
Examples One of the guests has fallen over.

One of the guests has just fallen over. (very
recently).

The doctor hasn’t arrived.
The doctor hasn’t arrived yet. (but he will)

a. Complete the sentences with the Present Perfect!
1. The Russian group …………………. (just/arrive).
2. I …………………… (not complete) my final project yet.
3. The woman …………………. (have) a bad fall.
4. They …………………… (not eat) lunch yet.
5. We ………....... (live) here all our lives.
6. She …………….. (not start) work yet.

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Giving Advice
should
Look at the examples.
He doesn’t feel well. He should see a doctor.
He has had a bad fall. We shouldn’t move him.

b. Match this sentences to each other!
1. It’s going to rain.
2. He has hurt his leg badly.
3. It’s my wife’s birthday.
4. I was late for work yesterday.
5. She has lost her bag.
6. David has bought a very expensive car.
a. He should see a doctor.
b. You shouldn’t be late today.
c. She should contact the police.
d. You should take an umbrella.
e. He shouldn’t waste his money.
f. You should buy her a present.

Activity
Work with a partner. There has been an accident. Discuss the
following actions and decide which ones you should do and
which you shouldn’t do. Then put them in order of importance.

A woman has dived into the swimming pool and cut her
head badly. She has climbed out and is sitting on the
ground.

Call an ambulance
Call a first aider
Give her a cognac
Call a life guard

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Cover her in a warm blanket
Call a taxi
Move her
Get her a hot drink
Ask her to lie down
Ask her to walk around
Give her some food
Massage her head
Fill in an accident report form
Give her a painkiller

C. Reading

Read the passage before you answer the questions!

A couple of weeks ago on Wednesday, May 14th
you may have heard Balinese talking about celebrating
Pagarwesi. This day is considered by Balinese to be in
the top five in terms of religious and ceremonial
importance. It is celebrated over just one day and always
falls on Wednesday, referred to as Buda Kliwon Wuku
Sinta on the wuku year calendar. Like other religious
days that are part of the Pawukon cycle. Pagarwesi
occurs once every seven Roman calendar months.

Pagarwesi derives from the words “pager”
meaning fence and “wesi” meaning iron. Symbolically,
Pagerwesi is a time when Hindus attempt to fence
themselves off from all things negative and focus on the
positive, often through meditation. Some people also say
that the iron fence is put up around your mind to protect
the good knowledge you have gained from Saraswati
Day four days beforehand.

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In temples across Bali people pray to the five
manifestation of God and their five directions, Iswara
(east), Brahma (south), Mahadewa (west), Wisnu
(north) and Ciwa (center). Some Balinese may choose to
meditate.

You will see people placing offering around their
house compound and in their family temples. They also
put offerings on the graves of any deceased family
members that have not yet been cremated, to spiritually
protect them. In some villages, particularly in North Bali,
people decorate their streets with bamboo poles called
penjor.

Pagerwesi is an excellent time to witness some
fascinating and unique gambelan and dance
performances which are an integral part of the religious
festivities. At the Payogan Agung Temple in Ketewel
there is a sacred masked legong dance called legong
dedari which is accompanied by an ancient gambelan
orchestra from the time of the great Sukawati Kingdom.
Also in Sanur there is a captivating sandaran, barong and
rangda dance held at one of the temples in Banjar
Pekandelan.

a. Match the words in column A to the ones in column B.

A B
1. derives = …………….. a. especially
2. attempt to = …………….. b. try hard
3. gain = ……………….. c. very attractive
4. beforehand = …………… d. old
5. the graves = ……………… e. celebration
6. compound = ………………. f. come from
7. cremate = ………………… g. obtain

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8. poles = …………………. h. previous
9. decorate = ……………….. i. post
10. fascinating = ………………. j. having a lot of influence
11. festivity = ………………….. k. extremely interesting
12. ancient = …………………… l. the cemetery
13. great = ………………… m. an area containing

some building n. make something look
14. captivating = …………………..
o. burn a body of a dead
more attractive
15. particularly = ………………….

person

b. Answer the questions below!

1. What is the best title of the article above?
2. What is the main purpose of the Pagerwesi

celebration?
3. “Hindus believe that the spirits of the death could

protect them, that is why during the Pagerwesi day
they offer them a special offering”. In which
paragraph does this idea discuss?
4. What is the function of the gambelan and Balinese
dances in the religious celebration in Bali?
5. Pagerwesi day is celebrated every 210 days
according to one of the calendar system in Bali. Can
you explain about the calendar system that rules the
Balinese rituals?

D. Writing

Write an important festival in your place!

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UNIT 13

PAYING BILLS

Objective
After the lesson the students should be able:

 To deal with customer payments
 To handle different forms of payment
 To explain the bill to the customers

A. Conversation
Think of some ways in which guests can pay their hotel bills

Paying Bills Page 158

Could we have our bill, please?
Create a conversation and answer the questions.

1. Has reception prepared the bill for room 304 yet?
2. How is Mrs. Larasati paying?

 Expressions to learn
I asked for my bill to be prepared.
Your bill’s ready for you.
How would you like to pay?
Could you sign here, please?
Is service included?
How are you paying?
The total in rupiahs is just here.
Would you like a VAT receipt?

B. Grammar and Functions

 Present Continuous
The Present continuous is used for actions, which are
happening now.

Look at the examples.
We’re leaving now.
I’m paying in cash.

Write 10 sentences in present continuous tense about what is
happening now.

Object pronouns
me, you, him, her, it, (singular), you, us, them (plural)

Paying Bills Page 159

Look at the examples.
Could you bring us the bill, please?
I’ve included them here.

Complete these sentences with the correct object pronoun!

1. A: Where is your bag?
B: I give …… to the porter.

2. A: Where did you put the pillows?
B: I put ……. In room 134

3. A: Did you tell Mr. Black his wife called?
B: Yes. I gave ……… the message.

4. A: Where is Christy?
B: I saw ………. A moment ago.

5. A: I hope you and your family enjoyed your stay.
B: We did, thank you. You looked after ……… very well.

6. A: Goodbye.
B: Goodbye. We hope to see ……… again soon.

Activity

Work with a partner. Look at the four bills and the extras in
brackets. Choose a different method of payment for each
situation and the amount (if any) of the service. Practice and
change roles.

 restaurant bill (bar bill)
 hotel bill (room service, restaurant, laundry charges)
 bar bill (drinks, snacks)
 parking bill (4 days)
 car-hire (3 days)

Paying Bills Page 160

C. Reading

 Reading Comprehension
a. Read the Passage below before answering the questions

ESTARTIT

This popular summer resort has one of the finest
sand beaches of the Costa Brava – the Playa de Pals.
Formerly a little fishing port, where the inhabitants fished
for sardine and anchovy, it has, in a few years, achieved
international status without losing its appeal.

Just off the coast lie a group of four islands known as
the Medas isles and a little farther north is the Foadada
Rock. Inhabited in Roman times, these islands later become
deserted. Now you can take boat trips to them to swim, fish
or simply sunbathe.

There is little to see in Estartit itself. In fact, it is
hardly more than a main interest – Calle Sante Ana – which
runs parallel to the sea and contains some good boutiques

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and small souvenir shops. If you want to shop, the best day
to visit Estartit is on Thursday , which is market day.

For a small resort, Estartit has plenty of night life.
For first – class evening entertainment, often with an
international floor show, it is worth climbing The Hill o the
Club El Catalan, and, in the village itself, the Galeon usually
has a floor show, with dancing to recorded music. Young
people usually go to the St. Tropez discotheque.

Anyone wishing to travel from Estartit to Torella de
Montgri will be able to take the bus, which leaves at two-
hourly intervals from Estartit.

Source: Politeknik Negeri Bali. Travel and Tourism English.

Questions
1. Where is the Foadada Rock situated?
2. What activities can be carried out in the Medas isles?
3. What does the Calle Sante Ana have to offer the tourist?
4. Why is Thursday the best day for shopping in Estartit?
5. Which three establishments are suggested for night time

entertainment?

D. Writing

Write a place of interest in your place.

Paying Bills Page 162

UNIT 14

PAYMENT QUERIES

Objective
After the lesson the students should be able:

 To acknowledge customers’ queries
 To provide a solution
 To handle queries politely

A. Had problems do you think these customers are having
with their bills?

1. The woman queried the bill because it ………………….
2. There were a lot of ………… ……………….
3. The waiter gave him the bill …………….. …………….
4. I think there’s a ………………….
5. There are a ……….. ……….. items here.
6. I didn’t have ……….. wine
7. How …………. is the minibar bill?
8. How …………. Drinks did you have?
9. We …………… make many calls.

 Expressions to Learn
ould we have the bill, please?
I think there’s a mistake
I’m sorry madam. This isn’t your bill
I’ll get the right bill for you
I’d like to seattle my bill

Payment Queries Page 163

 Structure to practice
Much, many, a lot of

Look at these examples
I don’t have much money.
How much time do you have?

There aren’t many free table left.
How many rooms are booked tonight?

We have a lot of guests from Australia.
He isn’t paid a lot of money in his job.
Are there a lot of guests in the hotel?

Make your own sentences with much, many, a lot of

1. ..............................................................................................
........................................................................................................
2. ..............................................................................................
.......................................................................................................
3. ..............................................................................................
........................................................................................................
4. ..............................................................................................
........................................................................................................
5. ..............................................................................................
........................................................................................................
6. ..............................................................................................
........................................................................................................
7. ..............................................................................................
........................................................................................................
8. ..............................................................................................
........................................................................................................

Payment Queries Page 164

B. Explaining Tour Itinerary

a. Sightseeing boat trip

Guide: Good afternoon, ladies and gentlemen. My name
is Gunilla Bergman and I welcome you on board this boat.
The sight seeing XII, which leaves shortly for one hour trip
round the old city of Stockholm. Before we start I’d like to
tell you about our route. The Old City is in fact a small island.
It is not possible for us to go all the way round it because the
water to the north of it moves too fast for boat to travel
there. The reason for this fast movement is that the water to
the east of the island is the Baltic Sea. To the West, the water
is fresh not salt. It is the beginning of lake Malaren. At this
point the lake water flows rapidly into the sea. Our trip will
end at a point close to the Central Rail Way Station….. As you
can see we are now moving a way from the land. The
building almost next to us of the left is the Grand Hotel and
beyond that you can see the National museum which
contains older art. If you walk past that museum, over the
bridge and on the island Skeppshoimen, you can visit the
museum of modern Art. Which has more recent works. If
you look over the right now, you can’t miss the Royal
Palace…

We are now going to leave the Baltic sea… until we tie up at
our arrival point near the central Station. Thank you for your
attention, ladies and gentlemen, and I hope you have
enjoyed your trip.

(Politeknik Negeri Bali. Travel and Tourism English)

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C. Reading

Authorities in Hawaii are proposing a ban on the popular tourist
activity of swimming with dolphins off the Hawaiian coast. The
dolphins have served as a magnet for tourists over the past few
decades. However, federal officials say the increasing tourism is
harmful to the dolphins because they are supposed to be resting
and socializing. The National Marine Fisheries Service of the
National Oceanic and Atmospheric Administration proposes to
prohibit swimming with, or approaching within 50 metres of,
Hawaii's spinner dolphins. That would put an end to many tour
group activities, which involve sailing alongside the creatures in
a boat and snorkeling with them.

Ann Garrett, a spokeswoman for the National Marine Fisheries
Service, said she didn't think the ban would have a big impact on
the tourist trade in Hawaii. Ms Garrett said: "We think that by
identifying 50 metres as the minimum distance, there still can be
a viable tourist industry in Hawaii." Tour operators disagreed
with Garrett's assessment. Tour company owner Kevin Merrill
warned: "It would be the end of legitimate dolphin swimming.
We couldn’t offer the people the quality interaction that they
expect." Dolphins typically are most active at night and sleep
and relax during the day, which is when the tourists interact
with them. Garrett said the interaction disrupts the dolphins'
health and fitness.

Source: https://breakingnewsenglish.com/1608/160831-dolphin-
tourism.html

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Warm-ups

1. DOLPHINS: Students walk around the class and talk to other
students about dolphins. Change partners often and share your
findings.

2. CHAT: In pairs / groups, talk about these topics or words
from the article. What will the article say about them? What can
you say about these words and your life?

authorities / ban / tourist activity / magnet / tourists /
dolphins / socializing / sailing impact / trade /minimum
/ distance / quality / interaction / typically / fitness

Have a chat about the topics you liked. Change topics and
partners frequently.

3. TOURISM: Students A strongly believe no tourism should
make money animals; Students B strongly believe the opposite.
Change partners again and talk about your conversations.

4. ANIMALS: What do you think of animals being used in/for
these things? What could we replace the animals with? Discuss
this with your partner(s). Change partners often and share what
you wrote.

 Zoos
 Circuses
 Hunting
 Police
 Drug testing
 Sports racing

5. TOURIST: Spend one minute writing down all of the different
words you associate with the word "tourist". Share your words

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with your partner(s) and talk about them. Together, put the
words into different categories.

6. TOURIST ACTIVITIES: Rank these with your partner. Put the
best at the top. Change partners often and share your rankings.

 scuba diving
 amusement park
 outdoor cafes
 bus tour
 hiking
 museums
 safari
 shopping

Before reading / listening

1. TRUE / FALSE: Read the headline. Guess if a-h below are
true (T) or false (F).

1. The WWF is proposing a ban on swimming with
dolphins in Hawaii. T / F

2. The dolphins have been injured by tourists using
magnets. T / F

3. Authorities want a 500-metre distance between dolphins
and humans. T / F

4. The ban would end sailing alongside the dolphins. T /
F

5. An official said a ban would not greatly affect tourism.
T/F

6. Tour operators agreed with the official. T / F
7. Dolphins rest during the day and are busiest at night. T

/F
8. The official said interaction with humans is not good for

dolphins. T / F

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2. SYNONYM MATCH: Match the following synonyms from
the article.

1. proposing
2. magnet
3. harmful
4. prohibit
5. approaching
6. impact
7. distance
8. viable
9. assessment
10. disrupts

a. detrimental
b. workable
c. ban
d. effect
e. suggesting
f. gap
g. judgement
h. lure
i. disturbs
j. nearing

3. PHRASE MATCH: (Sometimes more than one choice is
possible.)

1. off the Hawaiian Page 169
2. federal
3. approaching
4. That would put an end
5. sailing alongside the
6. have a big impact
7. the minimum

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8. still can be a viable
9. quality
10. the interaction disrupts

a. within 50 metres of
b. interaction
c. creatures in a boat
d. distance
e. the dolphins' health
f. coast
g. tourist industry
h. to many
i. officials
j. on the tourist trade

Gap fill

Put these words into the spaces in the paragraph below!
magnet
prohibit
end
proposing
creatures
coast
supposed
approaching

Authorities in Hawaii are (1) ____________ a ban on the popular
tourist activity of swimming with dolphins off the Hawaiian (2)
____________. The dolphins have served as a (3) ____________ for
tourists over the past few decades. However, federal officials say
the increasing tourism is harmful to the dolphins because they
are (4) ____________ to be resting and socializing. The National

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Marine Fisheries Service of the National Oceanic and
Atmospheric Administration proposes to (5) ____________
swimming with, or (6) ____________ within 50 metres of, Hawaii's
spinner dolphins. That would put an (7) ____________ to many tour
group activities, which involve sailing alongside the (8)
____________ in a boat and snorkeling with them.

Put these words into the spaces in the paragraph below!
assessment
quality
impact
distance
disrupts
identifying
typically
legitimate

Ann Garrett, a spokeswoman for the National Marine Fisheries
Service, said she didn't think the ban would have a big (9)
____________ on the tourist trade in Hawaii. Ms Garrett said: "We
think that by (10) ____________ 50 metres as the minimum (11)
____________, there still can be a viable tourist industry in Hawaii."
Tour operators disagreed with Garrett's (12) ____________. Tour
company owner Kevin Merrill warned: "It would be the end of
(13) ____________ dolphin swimming. We couldn’t offer the people
the (14) ____________ interaction that they expect." Dolphins (15)
____________ are most active at night and sleep and relax during
the day, which is when the tourists interact with them. Garrett
said the interaction (16) ____________ the dolphins' health and
fitness.

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Listening — Guess the answers. Listen to check.

1) a ban on the popular tourist activity of swimming with
dolphins off ______

a. the Hawaiian coast
b. the Hawaiian coats
c. the Hawaiian costs
d. the Hawaiian cost

2) The dolphins have served as ______ tourists
a. a magenta for
b. a magnet for
c. a mag not for
d. a mug not for

3) increasing tourism is harmful to the dolphins because they
are ______ resting

a. supposed to been
b. supposed to being
c. supposed to be
d. supposed to bee

4) prohibit swimming with, or approaching ______
a. with in 50 metres
b. wither 50 metres
c. without 50 metres
d. within 50 metres

5) tour group activities, which involve sailing alongside ______
a. the creatures
b. the creatives
c. the creations
d. the screechers

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6) she didn't think the ban would have a big ______ tourist trade
a. impact in the
b. impact on the
c. compact on the
d. implant on the

7) by identifying 50 metres as the minimum distance, there still
can be a ______ industry

a. viable tourist
b. vile tourist
c. vile all tourist
d. vial able tourist

8) Kevin Merrill warned: "It would be the end of ______
swimming"

a. legitimacy dolphin
b. legitimate dolphin
c. leisure mate dolphin
d. leisure it mate dolphin

9) We couldn’t offer the people the quality interaction ______
a. that they except
b. that they expected
c. that they expecting
d. that they expect

10) Garrett said the interaction disrupts the dolphins' ______
a. healthy and fitness
b. health and fitness
c. health and fit nuts
d. healthy and fit nuts

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Listening — Listen and fill in the gaps

Authorities in Hawaii are proposing (1) ___________________
popular tourist activity of swimming with dolphins off the
Hawaiian coast. The dolphins have served (2) ___________________
tourists over the past few decades. However, federal officials say
the increasing tourism is harmful to the dolphins because they
(3) ___________________ resting and socializing. The National Marine
Fisheries Service of the National Oceanic and Atmospheric
Administration (4) ___________________ swimming with, or
approaching within 50 metres of, Hawaii's spinner dolphins.
That would put (5) ___________________ tour group activities, which
involve sailing alongside (6) ___________________ boat and
snorkeling with them.

Ann Garrett, a spokeswoman for the National Marine Fisheries
Service, said she didn't think the ban would have (7)
___________________ the tourist trade in Hawaii. Ms Garrett said:
"We think that by identifying 50 metres as the (8)
___________________, there still can be a viable tourist industry in
Hawaii." Tour (9) ___________________ with Garrett's assessment.
Tour company owner Kevin Merrill warned: "It would be (10)
___________________ dolphin swimming. We couldn’t offer the
people the quality interaction that they expect." Dolphins
typically are most active at night and sleep and relax (11)
___________________, which is when the tourists interact with them.
Garrett said the (12) ___________________ the dolphins' health and
fitness.

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Comprehension questions

1. Where might tourists no longer be able to swim with
dolphins?

2. What have dolphins served as for tourists over the past
decades?

3. What should dolphins be doing instead of swimming
with tourists?

4. What is the minimum distance suggested between
dolphins and tourists?

5. What activity was mentioned after sailing alongside
dolphins?

6. What is Ann Garrett's role in the National Marine
Fisheries Service?

7. What did Ms Garret say a ban would not have a big
impact on?

8. What did a tour company owner say the ban would be
the end of?

9. What couldn't tour companies offer people?
10. When are dolphins most active?

Multiple choice quiz

1) Where might tourists no longer be able to swim with
dolphins?
a) swimming pools
b) in sea parks
c) the Atlantic Ocean
d) off the Hawaiian coast

2) What have dolphins served as for tourists over the past
decades?
a) a memory
b) a magnet

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c) a mascot
d) a model

3) What should dolphins be doing instead of swimming with
tourists?
a) practising sonar skills
b) playing with a ball and rings
c) relaxing and socializing
d) eating

4) What is the minimum distance suggested between dolphins
and tourists?
a) 50 metres
b) 15 metres
c) 500 metres
d) 5km

5) What activity was mentioned after sailing alongside dolphins?
a) sleeping
b) surfing
c) snorkeling
d) water polo

6) What is Ann Garrett's role in the National Marine Fisheries
Service?
a) IT specialist
b) spokeswoman
c) CEO
d) photographer

7) What did Ms Garret say a ban would not have a big impact
on?
a) her organization
b) Hawaii

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c) dolphins
d) the tourism industry

8) What did a tour company owner say the ban would be the end
of?
a) legitimate dolphin swimming
b) dolphins
c) fun
d) tourism

9) What couldn't tour companies offer people?
a) a private tour
b) refunds
c) quality interaction
d) selfies with dolphins

10) When are dolphins most active?
a) before lunch
b) at night
c) in the morning
d) after lunch

Role play

Role A — Hiking

You think hiking is the best tourist activity. Tell the others three
reasons why. Tell them things that are wrong with their
activities. Also, tell the others which is the most boring of these
(and why): a museum, shopping or a bus tour.

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Role B — A museum

You think a museum is the best tourist activity. Tell the others
three reasons why. Tell them things that are wrong with their
activities. Also, tell the others which is the most boring of these
(and why): hiking, shopping or a bus tour.

Role C — Shopping

You think shopping is the best tourist activity. Tell the others
three reasons why. Tell them things that are wrong with their
activities. Also, tell the others which is the most boring of these
(and why): a museum, hiking or a bus tour.

Role D — A bus tour

You think a bus tour is the best tourist activity. Tell the others
three reasons why. Tell them things that are wrong with their
activities. Also, tell the others which is the most boring of these
(and why): a museum, shopping or hiking.

After reading / listening

1. WORD SEARCH: Look in your dictionary / computer to find
collocates, other meanings, information, synonyms … for the
words...

'swimming'

________________ Page 178
________________
________________
________________
________________

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________________
________________
________________

and 'dolphin'.

________________
________________
________________
________________
________________
________________
________________
________________

• Share your findings with your partners.

• Make questions using the words you found.

• Ask your partner / group your questions.

2. ARTICLE QUESTIONS: Look back at the article and write
down some questions you would like to ask the class about the
text.

•Share your questions with other classmates / groups. •Ask
your partner / group your questions.

3. GAP FILL: In pairs / groups, compare your answers to this
exercise. Check your answers. Talk about the words from the
activity. Were they new, interesting, worth learning…?

4. VOCABULARY: Circle any words you do not understand. In
groups, pool unknown words and use dictionaries to find their
meanings.

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5. TEST EACH OTHER: Look at the words below. With your
partner, try to recall how they were used in the text:

 big
 think
 viable
 offer
 night
 fitness
 off
 past
 federal
 supposed
 within
 boat

Student survey

Write five GOOD questions about this topic in the table. Do this
in pairs. Each student must write the questions on his / her own
paper. When you have finished, interview other students. Write
down their answers.

(Please look at page 12 of the PDF to see a photocopiable
example of this activity.)

Discussion - Swimming with dolphins may be banned

STUDENT A’s QUESTIONS (Do not show these to student B)

1. What did you think when you read the headline?
2. What springs to mind when you hear the word 'dolphin'?
3. What do you think of swimming with dolphins?
4. What do you know about Hawaii?

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5. Do we have the right to use dolphins as a tourist activity?
6. What do you think of the proposed ban?
7. What do you think it's like to snorkel with dolphins?
8. What harm does this kind of tourism do to dolphins?
9. Should we end using any animals for tourism and

entertainment?
10. Do you think the dolphins like swimming with humans?

STUDENT B’s QUESTIONS (Do not show these to student A)

11. Did you like reading this article? Why/not?
12. How would the ban affect Hawaii's tourist industry?
13. Is 50 metres a good distance between tourists and

dolphins?
14. What happens if the dolphins swim near the boats?
15. Is there such a thing as 'legitimate dolphin swimming'?
16. What could tour companies do instead of dolphin

swimming?
17. Would it be better to offer night swimming with

dolphins?
18. How can we better protect dolphins?
19. What advice do you have for tourists wanting to swim

with dolphins?
20. What questions would you like to ask the federal

officials?

Discussion — Write your own questions

STUDENT A’s QUESTIONS (Do not show these to student B)
(a) ________________
(b) ________________

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(c) ________________
(d) ________________
(e) ________________

STUDENT B’s QUESTIONS (Do not show these to student A)
(f) ________________
(g) ________________
(h) ________________
(i) ________________
(j) ________________

Language — Cloze (Gap-fill)

Authorities in Hawaii are (1) ____ a ban on the popular tourist
activity of swimming with dolphins off the Hawaiian coast. The
dolphins have served as a (2) ____ for tourists over the past few
decades. However, federal officials say the increasing tourism is
harmful to the dolphins because they are supposed to (3) ____
resting and socializing. The National Marine Fisheries Service of
the National Oceanic and Atmospheric Administration proposes
to prohibit swimming with, or approaching (4) ____ 50 metres of,
Hawaii's spinner dolphins. That would (5) ____ an end to many
tour group activities, which involve sailing alongside the (6) ____
in a boat and snorkeling with them.

Ann Garrett, a spokeswoman for the National Marine Fisheries
Service, said she didn't think the ban would have a big (7) ____ on
the tourist trade in Hawaii. Ms Garrett said: "We think that (8)
____ identifying 50 metres as the minimum distance, there still
can be a (9) ____ tourist industry in Hawaii." Tour operators
disagreed with Garrett's assessment. Tour company owner
Kevin Merrill warned: "It would be the end of legitimate dolphin
swimming. We couldn’t offer the people the quality interaction
that they (10) ____." Dolphins (11) ____ are most active at night

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and sleep and relax (12) ____ the day, which is when the tourists
interact with them. Garrett said the interaction disrupts the
dolphins' health and fitness.

Which of these words go in the above text?
1. (a) proposal (b) proposing (c) proposition
(d) prospering
2. (a) magnolia (b) magenta (c) magic
(d) magnet
3. (a) be (b) being (c) been (d) bee
4. (a) witting (b) wither (c) within
(d) without
5. (a) take (b) put (c) give (d) have
6. (a) creatures (b) screechers (c) creatives
(d) craters
7. (a) impulse (b) import (c) impact
(d) implant
8. (a) by (b) as (c) to (d) at
9. (a) viable (b) voluble (c) vocal
(d) valiant
10. (a) exist (b) exact (c) extend (d) expect
11. (a) typing (b) typically (c) typical
(d) typify
12. (a) before (b) after (c) within (d) during

Spelling Page 183

Paragraph 1
1. opgrsopni a ban
2. federal soiliafcf
3. they are edosuspp to be resting
4. tihipbor swimming
5. orapicanhgp within 50 metres
6. sailing alongside the rsecaurte

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Paragraph 2
7. a valieb tourist industry
8. disagreed with Garrett's messnsaset
9. the end of atiemgleti dolphin swimming
10. quality eitcnitaron
11. Dolphins lypcitayl are most active at night
12. sdrstipu the dolphins' health

Put the text back together

( ) be resting and socializing. The National Marine Fisheries
Service of the National Oceanic and

( ) officials say the increasing tourism is harmful to the
dolphins because they are supposed to

( ) interaction that they expect." Dolphins typically are most
active at night and sleep and relax during the day, which is

( ) impact on the tourist trade in Hawaii. Ms Garrett said:
"We think that by identifying 50 metres as the minimum

( ) of legitimate dolphin swimming. We couldn’t offer the
people the quality

( ) involve sailing alongside the creatures in a boat and
snorkeling with them.

( ) within 50 metres of, Hawaii's spinner dolphins. That
would put an end to many tour group activities, which

( ) Atmospheric Administration proposes to prohibit
swimming with, or approaching

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( ) coast. The dolphins have served as a magnet for tourists
over the past few decades. However, federal

( ) when the tourists interact with them. Garrett said the
interaction disrupts the dolphins' health and fitness.

( 1 ) Authorities in Hawaii are proposing a ban on the
popular tourist activity of swimming with dolphins off the
Hawaiian

( ) with Garrett's assessment. Tour company owner Kevin
Merrill warned: "It would be the end

( ) Ann Garrett, a spokeswoman for the National Marine
Fisheries Service, said she didn't think the ban would have a big

( ) distance, there still can be a viable tourist industry in
Hawaii." Tour operators disagreed.

Put the words in the right order

1. Popular tourist activity of swimming with dolphins
A ban on the.

2. tourists as The a dolphins magnet have for
served.

3. Federal harmful is tourism increasing the say
officials.

4. Metres 50 within Approaching dolphins spinner
Hawaii's of.

5. The a which alongside in Activities sailing creatures
boat involve.

6. Would Hawaii tourist impact have The trade on a
ban in the big .

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7. Viable in still a industry There be tourist
Hawaii can

8. Dolphin the swimming end It of would
legitimate be.

9. We the quality expect offer the they couldn’t people
interaction .

10. Night typically most at Dolphins are active .

Circle the correct word (20 pairs)

Authorities in Hawaii are proposing / proposal a ban on the
popular tourist activity of swimming with dolphins off / on the
Hawaiian coast. The dolphins have served as a magenta /
magnet for tourists over the past few decades. However, federal
officials say the increases / increasing tourism is harmful /
harmed to the dolphins because they are supposed to have /
be resting and socializing. The National Marine Fisheries Service
of the National Oceanic and Atmospheric Administration
proposes to exhibit / prohibit swimming with, or approaching
within 50 metres of, Hawaii's spinner dolphins. That /
Then would put an end / finish to many tour group activities,
which involve sailing alongside the creatures in a boat and
snorkeling within / with them.
Ann Garrett, a spokeswoman for the National Marine Fisheries
Service, said she didn't think the ban would have a big compact /
impact on the tourist trade / tirade in Hawaii. Ms Garrett said:
"We think that by identity / identifying 50 metres as the
minimum distance, there still can be a viable / voluble tourist
industry in Hawaii." Tour operators disagreement /
disagreed with Garrett's assessment. Tour company owner
Kevin Merrill warned: "It would be the end of / off legitimate
dolphin swimming. We couldn’t offer / coffer the people the
quality interaction that they expect / extent." Dolphins typically
are most active at night and sleep and relax while / during the

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day, which is when the tourists interact with them. Garrett said
the interaction disrupts the dolphins' health and fitting / fitness.

Talk about the connection between each pair of words in
italics, and why the correct word is correct.

D. Writing

Any form of tourism and entertainment using animals should be
banned. Discuss.

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UNIT 15

APPLYING FOR A JOB

Objective
After the lesson the students should be able:

 To write your cv
 To begin and end letter correctly
 To answer job advertisement

A. Curriculum Vitae

Curriculum Vitae

Name Mary Dewier

Address Dharma Wangsa Street No. 15
80324 Kuta Selatan, Badung

Bali-Indonesia

Phone Number +628134567002

Email [email protected]

Date of birth 15/07/86

Education State Polytechnic of Bali

Applying For A Job Page 188

Qualifications ………………………………………….
Work experience ………………………………………….
………………………………………….
Personal qualities
References Company ………………………………
Position ………………………………..

Company ………………………………
Position ………………………………..

……………………………………………..
……………………………………………..
……………………………………………..

Mr. Scholiast
Position ………………………………

 Discussion
Work with a partner. Brainstorm some things that you
could include in your CV.

 Dialogue
1. Create a dialogue to complete Mary’s CV.
A: …………………………………………………………
B: …………………………………………………………
A: …………………………………………………………
B: …………………………………………………………
A: …………………………………………………………
B: …………………………………………………………
A: …………………………………………………………
B: …………………………………………………………

Applying For A Job Page 189