BENGKEL ANDA AUTOMOBIL SDN. BHD.\"Kepercayaan Anda, Amanah Kami\"Alamat Ibu Pejabat: Pt 6312 D, Jalan 1/27 A,Seksyen 1 Wangsa Maju,53200 Kuala Lumpur,Wilayah Persekutuan Kuala Lumpur.No. Telefon: 03-40234080 / 03-40244080Email: [email protected] Penubuhan: Tahun 2013Diterbitkan Oleh: Bengkel Anda Automobil Sdn. Bhd
BENGKEL ANDA AUTOMOBIL SDN. BHD.DDF ASSESMENTEVACUATION LAYOUTEMPLOYMENT CONTRACTSTAFF DOCUMENTATIONOT RATES EVIDENCEWORKPLACE HARASSMENTMATERNITY EVIDENCEPATERNITY EVIDENCEGREEN INITIATIVESTAFF BENEFITSSTAFF TRAININGMEDICAL CARD EVIDENCECSR ACTIVITYHEALTH PROGRAMPERODUA DEVELOPMENT PROGRAMDPO REGISTRATIONDATA BANKDEALER STAFF INFO
BENGKEL ANDA AUTOMOBIL SDN. BHD.EVACUATIONLAYOUTPolisi Evakuasi & Kecemasan / Evacuation & Emergency PolicyPlan_EvacuationLayout_Fire ExtinguisherFire Extinguisher Service RecordChecklist_Fire DrillFlow Chart_Evacuation ProcessForm_Emergency Incident ReportForm_Evacuation Drill Record & ReportPolisi Keselamatan Bengkel & PPE / Workshop Safety & Personal Prot
POLISI & PROSEDURPOLICY & PROCEDURES~ BENGKEL ANDA AUTOMOBIL SDN. BHD. ~No Polisi / Policy No : BAA/POLISI/HSE-01Ref : Edisi 1 - 2025POLISI KESELAMATAN BENGKEL & PPEWORKSHOP SAFETY & PERSONAL PROTECTIVE EQUIPMENT POLICY1. Tajuk Polisi /➡2. Tujuan / Purpose➡3. Skop / Scope➡4. Definisi / Definitions➡➡➡Policy TitlePolisi Keselamatan Bengkel & PPE / Workshop Safety & Personal Protective Equipment PolicyPolisi ini bertujuan untuk memastikan keselamatan semua staf dan pelanggan di bengkel melaluipematuhan prosedur keselamatan serta penggunaan PPE yang betul, bagi mengurangkan risikokemalangan, melindungi kesihatan pekerja, dan menjamin kelancaran operasi yang selarasdengan undang-undang keselamatan pekerjaan.Polisi ini terpakai kepada semua staf teknikal, penyelia bengkel, kontraktor dan mana-manapihak yang berada di kawasan bengkel.PPE (Personal Protective Equipment): Peralatan perlindungan diri seperti kasut keselamatan,sarung tangan, pelindung mata, topi keselamatan dan apron.Kawasan Bengkel / Workshop Area: Semua ruang kerja termasuk bay servis, stor alat ganti, ruangpemeriksaan dan kawasan penyelenggaraan.Hazard / Bahaya: Sebarang keadaan yang boleh menyebabkan kecederaan, kerosakan hartabenda atau gangguan operasi.This policy aims to ensure the safety of all staff and customers in the workshop through compliance withsafety procedures and the correct use of PPE, to reduce the risk of accidents, protect the health of workers,and ensure smooth operations in accordance with occupational safety laws.This policy applies to all technical staff, workshop supervisors, contractors and any party present in theworkshop area.PPE (Personal Protective Equipment): Personal protective equipment such as safety shoes, gloves, eyeprotection, safety helmets and aprons.Workshop Area: All work spaces including service bays, spare parts stores, inspection rooms andmaintenance areas.Hazard: Any condition that could cause injury, property damage or operational disruption.
5. Dasar / Policy Statement➡➡➡➡➡6. Prosedur / Procedures➡➡➡➡➡➡7. Tanggungjawab / Responsibilities➡➡➡➡Semua staf mesti memakai PPE yang sesuai semasa berada di bengkel.Laluan kecemasan dan kawasan kerja mesti sentiasa bebas daripada halangan.Peralatan bengkel mesti digunakan mengikut SOP dan diselenggara secara berkala.Semua insiden keselamatan mesti dilaporkan segera kepada penyelia atau HR/HSE Officer.Audit keselamatan bengkel mesti dijalankan sekurang-kurangnya sekali setiap 6 bulan.Pemeriksaan Harian: Penyelia memastikan bengkel dalam keadaan selamat sebelum operasibermula.Pemakaian PPE: Staf wajib memakai PPE yang ditetapkan mengikut tugas masing-masing.Penggunaan Peralatan: Semua peralatan digunakan mengikut SOP dan dilaporkan jika rosak.Pelaporan Insiden: Sebarang kemalangan atau hampir kemalangan mesti dilaporkan segera.Audit Keselamatan: HR/HSE Officer menjalankan audit keselamatan berkala dengan senaraisemak rasmi.Latihan Keselamatan: Staf mesti menghadiri latihan keselamatan sekurang-kurangnya sekalisetahun.Staf: Mematuhi polisi keselamatan dan memakai PPE setiap masa di bengkel.Penyelia Bengkel: Memantau pematuhan staf dan melaporkan ketidakpatuhan.HR/HSE Officer: Menyimpan rekod keselamatan, melaksanakan audit dan mengurus insiden.Pengurusan: Menyediakan bajet PPE, meluluskan dasar keselamatan dan menyokong budayakerja selamat.All staff must wear appropriate PPE while in the workshop.Emergency routes and work areas must always be free of obstacles.Workshop equipment must be used according to SOPs and maintained regularly.All safety incidents must be reported immediately to the supervisor or HR/HSE Officer.Workshop safety audits must be conducted at least once every 6 months.Daily Inspection: Supervisors ensure the workshop is in a safe condition before operations begin.Wearing PPE: Staff are required to wear PPE prescribed according to their respective duties.Equipment Use: All equipment is used according to SOP and reported if damaged.Incident Reporting: Any accident or near-accident must be reported immediately.Safety Audit: HR/HSE Officer conducts periodic safety audits with a formal checklist.Safety Training: Staff must attend safety training at least once a year.Staff: Comply with safety policies and wear PPE at all times in the workshop.Workshop Supervisor: Monitors staff compliance and reports non-compliance.HR/HSE Officer: Maintains safety records, conducts audits and manages incidents.Management: Prepares PPE budget, approves safety policies and supports a safe work culture.
8. Pematuhan / Compliance➡9. Penguatkuasaan / Enforcement➡➡➡10. Semakan / Review➡11. Lampiran / Appendices➡➡➡➡Polisi ini selaras dengan Akta Keselamatan dan Kesihatan Pekerjaan 1994 (OSHA 1994)Staf yang gagal memakai PPE akan diberi amaran lisan.Kesalahan berulang akan dikenakan amaran bertulis atau penggantungan kerja.Ketidakpatuhan serius terhadap SOP keselamatan boleh membawa kepada tindakan tatatertibtermasuk pemecatan.Polisi ini akan disemak setiap 12 bulan oleh HR/HSE Officer dan dikemaskini mengikut keperluanundang-undang, operasi dan audit.Senarai PPE Wajib Mengikut JawatanSenarai Semak Audit Keselamatan BengkelCarta Alir Pelaporan Insiden KeselamatanRekod Latihan Keselamatan BengkelThis policy is in accordance with the Occupational Safety and Health Act 1994 (OSHA 1994)Staff who fail to wear PPE will be given a verbal warning.Repeated offenses will result in a written warning or suspension.Serious non-compliance with safety SOPs may lead to disciplinary action including dismissal.This policy will be reviewed every 12 months by the HR/HSE Officer and updated according to legal,operational and audit requirements.List of Mandatory PPE by PositionWorkshop Safety Audit ChecklistSecurity Incident Reporting FlowchartWorkshop Safety Training RecordsKELULUSAN LEMBAGA PENGARAHAhli Lembaga Pengarah / Board Of Director Tandatangan / SignatureDATO HJ MUSTAFAH BIN MOHAMED NOORNOFADZILA BINTI DATO HJ MUSTAFAHDisediakan Oleh :UNIT DATA & OPERASI,BENGKEL ANDA AUTOMOBIL SDN. BHD.
POLISI & PROSEDURPOLICY & PROCEDURES~ BENGKEL ANDA AUTOMOBIL SDN. BHD. ~No Polisi / Policy No : BAA/POLISI/HSE-04Ref : Edisi 1 - 2025POLISI EVAKUASI & KECEMASANEVACUATION & EMERGENCY POLICY1. Tajuk Polisi /➡2. Tujuan / Purpose➡3. Skop / Scope➡4. Definisi / Definitions➡➡➡Policy TitlePolisi Evakuasi & Kecemasan /Polisi ini bertujuan untuk menyediakan garis panduan jelas bagi menghadapi kecemasan sepertikebakaran, tumpahan bahan kimia, atau bencana alam, serta memastikan semua staf danpelanggan dapat dievakuasi dengan selamat.Polisi ini terpakai kepada semua staf, pelanggan dan pihak berkepentingan yang berada dipremis bengkel.Evakuasi: Proses mengosongkan premis dengan segera dan teratur semasa kecemasan.Titik Berkumpul: Lokasi selamat yang ditetapkan untuk semua staf dan pelanggan berkumpulselepas evakuasi.Insiden Kecemasan: Situasi yang mengancam keselamatan seperti kebakaran, letupan, banjir,atau tumpahan bahan berbahaya.Evacuation & Emergency PolicyThis policy aims to provide clear guidelines for dealing with emergencies such as fire, chemical spills ornatural disasters, and to ensure all staff and customers can be evacuated safely.This policy applies to all staff, customers and stakeholders present on the workshop premises.Evacuation: The process of evacuating premises promptly and in an orderly manner during anemergency.Assembly Point: A designated safe location for all staff and customers to gather after evacuation.Emergency Incident: A situation that threatens safety such as a fire, explosion, flood, or spill of hazardousmaterials.
5. Dasar / Policy Statement➡➡➡➡➡6. Prosedur / Procedures➡➡➡➡➡➡7. Tanggungjawab / Responsibilities➡➡➡➡Semua staf mesti mengetahui pelan evakuasi dan titik berkumpul.Latihan kebakaran dan evakuasi mesti dijalankan sekurang-kurangnya sekali setahun.Laluan keluar kecemasan mesti sentiasa jelas dan tidak dihalang.Semua insiden kecemasan mesti dilaporkan segera kepada penyelia atau HR.Pekerja yang gagal mematuhi prosedur evakuasi boleh dikenakan tindakan tatatertib.Pengaktifan Kecemasan: Penggera kebakaran atau arahan kecemasan diaktifkan.Evakuasi Segera: Semua staf dan pelanggan bergerak ke laluan keluar kecemasan terdekat.Titik Berkumpul: Semua individu berkumpul di lokasi selamat yang ditetapkan.Kiraan Kehadiran: Penyelia memastikan semua staf dan pelanggan hadir di titik berkumpul.Pelaporan Insiden: HR/HSE Officer merekod insiden dan melaporkan kepada pihak berkuasa jikaperlu.Pemulihan Operasi: Bengkel hanya dibuka semula selepas disahkan selamat oleh pihak berkuasa.Pekerja: Mematuhi arahan evakuasi dan bergerak ke titik berkumpul dengan segera.Penyelia: Memimpin evakuasi, memastikan laluan keluar jelas dan mengira kehadiran staf.HR/HSE Officer: Menyimpan rekod latihan evakuasi, melaporkan insiden dan menyelaras auditkeselamatan.Pengurusan: Menyediakan pelan evakuasi, titik berkumpul dan bajet latihan keselamatan.All staff must be aware of the evacuation plan and assembly points.Fire and evacuation drills must be conducted at least once a year.Emergency exits must always be clear and unobstructed.All emergency incidents must be reported immediately to supervisor or HR.Employees who fail to comply with evacuation procedures may be subject to disciplinary action.Emergency Activation: Fire alarm or emergency command is activated.Immediate Evacuation: All staff and customers move to the nearest emergency exit.Assembly Point: All individuals gather at a designated safe location.Attendance Count: Supervisors ensure all staff and customers are present at the meeting point.Incident Reporting: HR/HSE Officer records incidents and reports to authorities if necessary.Operational Recovery: Workshops will only reopen after being certified safe by authorities.Workers: Follow evacuation directions and move to the assembly point immediately.Supervisor: Leads the evacuation, ensuring exit routes are clear and counting staff attendance.HR/HSE Officer: Keeps records of evacuation training, reports incidents and coordinates safety audits.Management: Prepare evacuation plans, assembly points and safety training budgets.
8. Pematuhan / Compliance➡9. Penguatkuasaan / Enforcement➡➡➡10. Semakan / Review➡11. Lampiran / Appendices➡➡➡➡Polisi ini selaras dengan Akta Keselamatan dan Kesihatan Pekerjaan 1994 (OSHA 1994) serta garispanduan Jabatan Bomba dan Penyelamat Malaysia.Laluan keluar kecemasan yang dihalang akan direkod sebagai ketidakpatuhan.Staf yang gagal hadir latihan evakuasi akan diberi amaran bertulis.Kegagalan melaporkan insiden kecemasan boleh dikenakan tindakan tatatertib.Polisi ini akan disemak setiap 12 bulan oleh HR/HSE Officer dan dikemaskini mengikut keperluanundang-undang atau operasi.Pelan Evakuasi Bengkel (Evacuation Layout)Senarai Titik Berkumpul (Assembly Points)Borang Laporan Insiden KecemasanCarta Alir Proses EvakuasiThis policy is in line with the Occupational Safety and Health Act 1994 (OSHA 1994) as well as theguidelines of the Malaysian Fire and Rescue Department.Blocked emergency exits will be recorded as non-compliance.Staff who fail to attend evacuation drills will be given a written warning.Failure to report an emergency incident may result in disciplinary action.This policy will be reviewed every 12 months by the HR/HSE Officer and updated according to legal oroperational requirements.Workshop Evacuation LayoutList of Assembly PointsEmergency Incident Report FormEvacuation Process Flow ChartKELULUSAN LEMBAGA PENGARAHAhli Lembaga Pengarah / Board Of Director Tandatangan / SignatureDATO HJ MUSTAFAH BIN MOHAMED NOORNOFADZILA BINTI DATO HJ MUSTAFAHDisediakan Oleh :UNIT DATA & OPERASI,BENGKEL ANDA AUTOMOBIL SDN. BHD.
? - EVACUATIOBNSKPOSBAAOFFICEBENGKELCATBENGKEL ANDAPERODUA SERVICEBENGKEL ANDA AUTOMOBIL SDN. BHD.03-40234080 | [email protected]
ON LAYOUT - ?PRO ONEBADMINTON CENTREA AUTOMOBILE WANGSA MAJU HONDA
? - FIRE EXTININ/OUT3IN/OUT 1 MEETINGROOMPRAYERROOM (W)PRAYERROOM (M)LOUNGEBAAOFFICEBAPBAY1F7 F4F5BSTOREMANAGEMENTOFFICE PART STOREREST ROOMBENGKEL ANDA AUTOMOBIL SDN. BHD.03-40234080 | [email protected]
NGUISHER - ?IN/OUT 2STOREMECHANIC AREAAY 5PERODUA SERVICE WANGSA MAJUYBAY2BAY3BAY4F3F6F1 F2BENGKEL ANDA AUTOMOBIL
FIRE EXTINGUISHERF1F2F3S/N : EE082023Y884295S/N : EE082023Y885424S/N : EE082023Y884351TARIKH LUPUT / EXPIRED :TARIKH LUPUT / EXPIRED :TARIKH LUPUT / EXPIRED :24/10/202624/10/202624/10/2026
FIRE EXTINGUISHERF4F5F6S/N : EE082023Y885360S/N : EE082023Y883231S/N : EE102023Z035775TARIKH LUPUT / EXPIRED :TARIKH LUPUT / EXPIRED :TARIKH LUPUT / EXPIRED :24/10/202624/10/202624/10/2026
FIRE EXTINGUISHERF7S/N : EE102023Z035046TARIKH LUPUT / EXPIRED :24/10/2026
? SENARAI SEMAK LATIHANKEBAKARAN /FIRE DRILL CHECKLISTKod Dokumen/Document CodeKod Polisi/Policy Code: BAA/DOC/FC/CHK/HSE-001: BAA/POLISI/HSE-041. Peralatan Keselamatan2. Dokumentasi & Pelan3. Latihan & Kesedaran Staf4. Prosedur Operasi Standard (SOP)5. Pematuhan Undang‑Undang???????????????????Alat pemadam api (ABC/CO₂)Hos kebakaran & pili bombaPenggera kebakaran (alarm system)Lampu kecemasan & penunjuk arah keluarPelan evakuasi lantaiSenarai semak pemeriksaan harian/mingguanRekod servis alat pemadam apiRekod latihan kebakaranLatihan evakuasiTaklimat keselamatanLatihan penggunaan alat pemadam apiPegawai keselamatan bertugasProsedur evakuasi:Prosedur pelaporan insidenProsedur penyimpanan bahan mudah terbakarProsedur shutdown elektrikUniform Building By‑Laws (UBBL) MalaysiaAudit BOMBAPDPA & rekod stafdi lokasi strategik (dapur, bilik elektrik, bengkel).berfungsi, diuji secara berkala.diuji sekurang‑kurangnya 2 kali setahun.(EXIT/KELUAR) berfungsi semasa bekalan elektrikterputusdipamerkan di setiap kawasan utamauntuk alat pemadam api, hos, dan sistem alarm.(diservis setahun sekali mengikut BOMBA).( sekurang‑kurangnya 2 kali setahundengan masa keluar dicatat.kepada staf baru (onboarding).untuk staf terpilih.dilantik dengan tanggungjawab jelas.siapa ketua kumpulan, laluan keluar, titik berkumpul.: borang insiden kecemasan mesti difailkan.(MSDS untuk cat, minyak, bahan kimia).semasa kecemasan.: tanda “Keluar/KELUAR” mesti jelas dan bercahaya: rekod servis alat pemadam api, latihan kebakaran, pelan evakuasi.: senarai staf mesti dikemaskini untuk pengiraan peserta semasa drill.fire drill record)
? Senarai Semak /✅ Pengesahan Pegawai Keselamatan /ChecklistSafety Officer DeclarationBil Item / Perkara Status (✔/✘) Catatan / Remarks1Alat pemadam api diservis (tarikh servis terkini) /2Hos kebakaran berfungsi /3Alarm kebakaran diuji /4Lampu kecemasan berfungsi /5Pelan evakuasi dipamerkan /6Latihan kebakaran dijalankan (tarikh & masa) /7Titik berkumpul jelas ditanda /8Staf dilatih guna alat pemadam api /9 MSDS bahan mudah terbakar tersedia /10Borang insiden kecemasan difailkan /11Rekod servis alat pemadam api & hos kebakaran /12Pegawai keselamatan dilantik & direkodkan /13Prosedur shutdown elektrik tersedia /14Rekod audit BOMBA terkini /Saya mengesahkan bahawa senarai semak latihan kebakaran ini telah dilaksanakan mengikutprosedur.Nama /Jawatan / Position :Tarikh /Fire extinguisher serviced (latest date)Fire hose operationalFire alarm testedEmergency lights operationalEvacuation plan displayedFire drill conducted (date & time)Assembly point clearly markedStaff trained to use fire extinguisherMSDS for flammable materials availableEmergency incident report filedService record for extinguisher & hoseSafety officer appointed & recordedElectrical shutdown procedure availableLatest BOMBA audit recordI hereby declare that this fire drill checklist has been implemented according to procedure.Name :Date :Tandatangan / Signature
? CARTA ALIR PROSES EVAKUASI |EVACUATION PROCESS FLOW CHARTKod Dokumen/Document CodeKod Polisi/Policy Code: BAA/DOC/SG/FCH/HSE-001: BAA/POLISI/HSE-04Carta Alir / Flow Chart12345678Mula /Tamat /StartEndAlarm Berbunyi /Berhenti Aktiviti /Bergerak Keluar /Titik Berkumpul /Kiraan /Laporan Insiden /Alarm SoundsStop ActivityMove to Exit RoutesAssembly PointCountingIncident Report? Penerangan Carta Alir1.2.3.4.5.6.7.8➡➡➡➡➡➡➡➡➡➡➡➡➡➡➡Tanda-tanda bahaya kebakaran dikenalpastiSegera maklumkan kepada pegawai bertugasSistem penggera kebakaran diaktifkan secara automatik/manual.Semua staf dan pelanggan mesti peka kepada bunyi alarmStaf hentikan kerja serta‑merta.Pelanggan diminta berhenti urusan (menunggu, berbincang, dll.)Staf mengiringi pelanggan ke laluan keluar kecemasanLihat Lampu kecemasan dan tanda “KELUAR/EXIT” untuk keluarSemua staf dan pelanggan berkumpul di titik berkumpul yang ditetapkan.Pegawai keselamatan memastikan tiada sesiapa tertinggal.Pegawai keselamatan mengira jumlah staf dan pelangganJika ada yang hilang, maklumkan segera kepada BOMBABorang Pelaporan Insiden Kecemasan (HSE‑04/99) diisiCatat masa evakuasi, jumlah peserta, tindakan diambilTamat dan bersurai
? BORANG PELAPORAN INSIDENKECEMASAN |EMERGENCY INCIDENT REPORT FORMKod Dokumen/Document CodeKod Polisi/Policy Code: BAA/DOC/FC/FRM/HSE-004: BAA/POLISI/HSE-041. Maklumat Insiden /3. Butiran Insiden /3. Tindakan Diambil /✅ Pengesahan Pelapor /Incident InformationIncident DetailsAction TakenReporter DeclarationTarikh /Masa /Lokasi /Masa Tamat /Jenis Insiden / Kebakaran /Tumpahan bahan kimia /Kecederaan /Nama Pelapor /Jawatan / Position :Tarikh /Lain-lain / : ______________________DateTimeLocationEnd TimeType of Incident : FireChemical spillInjuryReporter Name :Date :Others::::Tandatangan / Signature
? REKOD & LAPORAN LATIHANEVAKUASI |EVACUATION DRILL RECORD & REPORTKod Dokumen/Document CodeKod Polisi/Policy Code: BAA/DOC/FC/FRM/HSE-003: BAA/POLISI/HSE-041. Maklumat Latihan / Drill2. Penilaian Latihan /3. Ringkasan & Cadangan /InformationDrill EvaluationSummary & RecommendationsLokasi Latihan /Tarikh Latihan /Masa Bermula /Masa Tamat /Jumlah Peserta /Masa Evakuasi /Titik Berkumpul /1Kejelasan Arahan /2Kelancaran Laluan /3Kepatuhan Staf /4 Masa Evakuasi /5Koordinasi Pasukan /6Drill LocationDrill DateStart TimeEnd TimeTotal ParticipantsEvacuation DurationAssembly PointClarity of InstructionsSmoothness of Exit RoutesStaff ComplianceEvacuation TimeTeam Coordination:::::::Bil Item / Perkara Status (✔/✘) Catatan / Remarks
✅ Pengesahan Pegawai Keselamatan / Safety Officer DeclarationSaya mengesahkan bahawa latihan evakuasi telah dijalankan mengikut prosedur keselamatan.Nama Pegawai /Jawatan / Position :Tarikh /I hereby declare that the evacuation drill was conducted according to safety procedures.Officer NameDate :Tandatangan / Signature
BENGKEL ANDA AUTOMOBIL SDN. BHD.EMPLOYMENTCONTRACTLetter_BAA - Offer LetterContract_Employment ContractLampiran A _ Annex A (Job Description)Lampiran B _ Annex B (Senarai Faedah)Lampiran C_ Annex C (Policy Acknowledgement)Baa Policy & Procedur_1st Edition
Kod DokumenKod Polisi: BAA/DOC/LN/LTR/HR-001: BAA/POLISI/HR-01BENGKEL ANDA AUTOMOBIL SDN. BHD. (1045506-K)Pt 6312-D, Jalan 2/27 A,Kawasan Industri Wangsa Maju,OFF Jalan Usahawan,53200 Kuala Lumpur,Federal Territory of Kuala Lumpur03-40234080 | 03-40244080Tarikh | Date :Kepada | To :Tuan/Puan,Dengan sukacitanya, pihak syarikat menawarkan pelantikan kepada tuan/puan sebagai anggota di., tertakluk kepada butiran dan syarat-syarat seperti yangdinyatakan di bawah :- Tetap| / Kontrak| / Percubaan|- Elaun & Insentif (jika ada)- Caruman Wajib ( )- Faedah lain mengikut polisi [email protected] TAWARAN KERJA / LETTER OF EMPLOYMENT OFFERTAWARAN LANTIKAN SEBAGAI: '___________________________________________'BENGKEL ANDA AUTOMOBIL SDN. BHD1. Jawatan |2. Jabatan |3. Tarikh Mula |4. Status Pekerjaan |5. Gaji & Faedah |EPF, SOCSOOFFER TO APPOINT AS: '___________________________________________'PositionDepartmentCommencement DateEmployment StatusSalary & BenefitsPermanent Contract Probation
6 Waktu & Lokasi Kerja /Waktu KerjaLokasi:7. Tempoh Percubaan |8. Notis Penamatan |- 1 bulan9. Tugas & Tanggungjawab /Lampiran A10. Polisi & Peraturan Syarikat |Penerimaan Tawaran /Pengesahan Pekerja / Employee ConfirmationWorking Hours & LocationProbation PeriodTermination NoticeDuties & Responsibilities(JobDescription)Company Policies & RulesAcceptance of Offera. :b.- Pt 6312-D, Jalan 2/27 A, Kawasan Industri Wangsa Maju, OFF Jalan Usahawan, 53200 Kuala Lumpurnotis bertulis oleh mana-mana pihak- Tugas dan tanggungjawab tuan/puan adalah seperti yang dinyatakan dalamyang dilampirkan bersama surat ini.- Semua syarat pekerjaan adalah tertakluk kepada polisi syarikat yang berkuat kuasa dari semasa kesemasa.Sekiranya tuan/puan bersetuju dengan tawaran ini, sila tandatangan dan pulangkan satu salinan surat inisebagai tanda persetujuan.Kami mengalu-alukan tuan/puan menyertai pasukan kami dan berharap kerjasama ini akan memberi manfaatkepada kedua-dua pihak.Terima kasih.Yang benar,Bengkel Anda Automobil Sdn. Bhd. Bengkel Anda Automobil Sdn. Bhd.Saya, dengan ini menerima tawaran pelantikan seperti yang dinyatakan di atas dan bersetuju dengansyarat-syarat yang ditetapkan.Tandatangan Pekerja /Tarikh / :--If you accept this offer, kindly sign and return a copy of this letter as your confirmation.We welcome you to our team and look forward to a mutually beneficial cooperation.Thank you.Yours faithfully,I, hereby accept the appointment offer as stated above and agree to the terms specified.Employee SignatureDate
KONTRAK KERJA PENUH / EMPLOYMENT CONTRACTKod Dokumen/Document CodeKod Polisi/Policy Code: BAA/DOC/CT/CRT/HR-001: BAA/POLISI/HR-01Pengenalan DokumenDokumen ini merupakan suatu perjanjian pekerjaan yang dimeterai antara pihak Majikan danPekerja. Ia menetapkan terma, syarat, tanggungjawab, dan hak kedua-dua pihak sepanjang tempohperkhidmatan. Kontrak ini dirangka selaras dengan peruntukan undang-undang buruh Malaysiayang berkuat kuasa, dan bertujuan memastikan pematuhan terhadap piawaian operasi, tadbir urus,dan etika kerja yang ditetapkan oleh Perodua dan pihak berkuasa berkaitan..This document constitutes an employment agreement entered into between the Employer and the Employee.It outlines the terms, conditions, responsibilities, and entitlements of both parties throughout the duration ofemployment. The contract is prepared in accordance with applicable Malaysian labour laws and is intendedto ensure compliance with operational standards, governance practices, and workplace ethics as determinedby Perodua and relevant authorities.1 Pihak Perjanjian2 Tarikh Mula dan Tempoh PerjanjianMajikan /Pekerja /EmployerEmployeeNama Syarikat / :No. Syarikat / :Alamat Berdaftar / :Nama / :No. Kad Pengenalan / :Jawatan / :Jabatan / :Tarikh Mula / :Kontrak ini adalah berterusan sehingga ditamatkan mengikut klausa penamatan di bawah.Tempoh Percubaan / :Company NameCompany No.Registered AddressNameIC NoPositionDepartmentCommencement DateThis contract is continuous until terminated in accordance with the termination clause below.Probation PeriodBE K AN A T O L S . B .Pt 6312-D, Jal 2/27 A,Kaw In u t Wan Maj ,OF Jal Usa n,53200 Ku l Lum ,1045506-K2.12.22.3
3 Skop Tugas dan Tanggungjawab4 Gaji dan Pembayaran5 Waktu Kerja dan Kerja Lebih Masa3.1 Lampiran A (PerincianPekerjaan3.24.14.24.34.45.15.25.31.5 X2.0 X3.0 XPekerja hendaklah melaksanakan tugas seperti yang dinyatakan dalamdan apa‑apa tugas lain yang munasabah diberikan oleh Majikan.Pekerja mesti mematuhi arahan pengurusan, polisi syarikat dan standard Perodua yangberkaitan.Gaji Pokok Bulanan / :Tarikh Pembayaran / :Semua potongan sah (EPF, SOCSO, PCB) akan dibuat mengikut undang‑undang.Kenaikan gaji, bonus atau komisen adalah mengikut polisi syarikat dan tertakluk kepadaprestasi.Waktu Kerja / :Kerja Lebih Masa dibayar mengikut Akta Kerja 1955 dan kadar syarikat:Semua kerja lebih masa mesti mendapat kelulusan pengurus terlebih dahulu kecuali kecemasan.Hari bekerja / :Hari rehat minggu / :Hari kelepasan am / Public holiday :)The Employee shall perform duties as set out in Annex A (Job Description) and any other reasonableduties assigned by the Employer.The Employee must comply with management instructions, company policies and applicable Peroduastandards.Monthly Basic SalaryPay DateAll lawful deductions (EPF, SOCSO, PCB) will be made in accordance with legislationSalary increments, bonuses or commissions are subject to company policy and performance.Working HoursOvertime will be paid in accordance with the Employment Act 1955 and company rates:All overtime must be pre‑approved by management except in emergencies.Ordinary working dayWeekly rest day** Waktu rehat dinyatakan dalam polisi dalaman. / Breaks as per internal policy **Jadual : Kiraan kerja lebih masa (OT)
6 Cuti dan Faedah7 Kerahsiaan dan Harta Intelek8 Disiplin, Amaran dan Pemecatan6.1 Cuti Tahunan, Cuti Sakit, Cuti Bersalin Cuti Bapa Akta Kerja polisisyarikat6.2 Cuti Bersalin 98 hari6.3 Cuti Paternity polisi syarikat6.4 Faedah lainLampiran B (Faedah).7.1 syarikat, pelanggan Perodua.7.2 Majikankesalahan8.1 Polisi Disiplin8.2 kesalahan berat,kecuaian, pelanggaran polisi8.3 Notis penamatandan diberikan mengikut dan.: minimum untuk pekerja wanita yang layak.: mengikut atau peruntukan undang‑undang semasa.termasuk insurans, elaun atau insentive lain seperti yang dinyatakan dalamPekerja mesti menjaga kerahsiaan maklumat danSemua hasil kerja berkaitan tugas adalah milik . Pendedahan tanpa kebenaran adalahkontrak.Tatacara disiplin adalah seperti dalam syarikat.Majikan boleh menamatkan kontrak atas sebab munasabah termasukatau .: [1 bulan] atau bayaran ganti notis oleh mana‑mana pihak kecuali pemecatanatas kesalahan berat.Annual Leave, Sick Leave, Maternity Leave Paternity LeaveEmployment Act company policyMaternity Leave 98 daysPaternity Leave company policyOther benefits Annex B (Benefits).company, customer PeroduaEmployer. breachDisciplinary Policygross misconduct, negligence, policy breaches.Notice period:and are provided in accordance with theand .: minimum for eligible female employees.: as per or statutory provisions.include insurance, allowance or other incentives as set out inThe Employee must maintain confidentiality of and information.All work product related to duties is the property of the Unauthorized disclosure is a ofcontract.Disciplinary procedures are as per the company .The Employer may terminate for just cause including or[1 month] or payment in lieu by either party except for summary dismissal for grossmisconduct.
9 Lampiran dan Dokumen Sokongan10 Pengakuan dan TandatanganLampiran A / Perincian Pekerjaan /Lampiran B /Faedah /Lampiran C /Polisi Syarikat /Dengan menandatangani di bawah, kedua‑dua pihak mengesahkan bahawa mereka telahmembaca, memahami dan bersetuju dengan semua terma dan syarat kontrak ini.Tandatangan:Tandatangan:Annex AJob DescriptionAnnex BBenefitsAnnex CCompany PoliciesPerincian tugas khusus mengikut jawatan danjabatan /Senarai faedah dan skop perlindungan. /Termasuk Workplace Harassment Policy, HSEPolicy, OT Policy, Leave Policy, Data ProtectionPolicy /Detailed duties per role and departmentList of benefits and coverage.Including Workplace Harassment Policy, HSEPolicy, OT Policy, Leave Policy, Data ProtectionPolicyMajikan / EmployerPekerja / EmployeeNama :Jawatan :Tarikh :Nama :Jawatan :Tarikh :
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONPerunding Servis | Service AdvisorJabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Menjadi penghubung utama antara pelanggan dan bengkel untuk memastikan proses servis berjalanlancar dan kepuasan pelanggan terpelihara.Terima pelanggan dan rekod maklumat kenderaan — Sambut pelanggan, catat butirankenderaan, aduan dan sejarah servis secara lengkap dalam sistem kerja.Sediakan work order dan anggaran kos — Sediakan kerja pesanan (work order) yang terperincitermasuk anggaran kos, masa anggaran siap dan komponen yang diperlukan.Koordinasi teknikal dengan bengkel — Berkomunikasi dengan mekanik/foreman untukpengesahan diagnosis, keutamaan kerja dan jadual pelaksanaan.Pantau status kerja dan kemas kini pelanggan — Kemas kini pelanggan mengenaiperkembangan kerja, kelewatan dan sebarang kos tambahan secara proaktif.Urus invois, pembayaran dan dokumentasi — Sediakan invois akhir, terima pembayaran,kemaskini rekod servis dan serahkan dokumen berkaitan kepada pelanggan.Tangani aduan dan rujuk isu kualiti — Terima aduan selepas servis, jalankan tindakan susulanawal dan rujuk isu kualiti kepada pengurusan untuk tindakan pembetulan.Sales & MarketingDirector / Operations ManagerAct as the main liaison between customers and workshops to ensure the service process runs smoothly andcustomer satisfaction is maintained.Receive customers and record vehicle information — Greet customers, record vehicle details,complaints and complete service history in the work system.Prepare work orders and cost estimates — Prepare detailed work orders including cost estimates,estimated completion time, and required components.Technical coordination with workshops — Communicate with mechanics/foremen to confirmdiagnosis, work priorities and execution schedules.Monitor job status and customer updates — Proactively update customers on job progress,delays, and any additional costs.Manage invoices, payments and documentation — Prepare final invoices, receive payments,update service records and submit related documents to customers.Handle complaints and refer quality issues — Receive post-service complaints, conduct initialfollow-up actions and refer quality issues to management for corrective action.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Skor kepuasan pelanggan (CSAT) ≥ sasaran; masa purata penyelesaian kerja ≤ sasaran; peratuspengambilan dalam 48 jam ≥ sasaran; kadar aduan selepas servis ≤ sasaran; ketepatan invois100%.SPM atau Diploma; pengalaman minimum 2 tahun sebagai Service Advisor atau perananpelanggan dalam bengkel; pengalaman sistem DMS dianggap kelebihan.Komunikasi lisan & bertulis yang baik; pengurusan masa; kemahiran perkhidmatan pelanggan;asas penggunaan DMS/CRM; kebolehan menyusun anggaran kos.Bekerja di premis bengkel dan kaunter pelanggan; pendedahan kepada bunyi dan habuk;interaksi berterusan dengan pelanggan dan kakitangan bengkel; waktu operasi mengikutsyif/pejabat.Latihan khidmat pelanggan; modul Service Advisor (Perodua jika ada); latihan DMS/CRM; latihanHSE asas.Resume; salinan sijil latihan; rekod CSAT/feedback; contoh work order; salinan kontrak; salinanIC.Customer satisfaction score (CSAT) ≥ target; average work completion time ≤ target; percentageof pickups within 48 hours ≥ target; post-service complaint rate ≤ target; invoice accuracy 100%.SPM or Diploma; minimum 2 years experience as a Service Advisor or customer role in aworkshop; DMS system experience is considered an advantage.Good verbal & written communication; time management; customer service skills; basicDMS/CRM usage; ability to prepare cost estimates.Working on workshop premises and customer counters; exposure to noise and dust; constantinteraction with customers and workshop staff; operating hours according to shifts/offices.Customer service training; Service Advisor module (Perodua if available); DMS/CRM training;basic HSE training.Resume; copy of training certificate; CSAT/feedback record; work order example; copy of contract;copy of IC.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONPegawai Khidmat Pelanggan | Customer Care Officer (CCO)Jabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Mengurus komunikasi selepas jualan, merekod dan menyelesaikan aduan pelanggan sertamemastikan tindak lanjut mengikut SLA.Terima dan rekod aduan pelanggan — Menerima aduan melalui telefon, emel atau walk‑in danmerekodkan butiran lengkap dalam sistem aduan.Lakukan siasatan awal dan kumpul bukti — Hubungi pihak berkaitan, semak rekod servis dankumpul dokumen/gambar untuk penilaian isu.Koordinasi penyelesaian antara jabatan — Susun tindakan pembetulan bersama Service Advisor,bengkel, dan pembekal jika perlu.Pantau pematuhan SLA — Pastikan setiap aduan ditangani mengikut tempoh SLA dan ambiltindakan pecutan jika melebihi had masa.Sediakan laporan trend dan cadangan — Kumpul data aduan, analisis punca berulang dansediakan laporan serta cadangan pencegahan kepada pengurusan.Susulan sehingga isu ditutup — Hubungi pelanggan untuk pengesahan penyelesaian, rekodmaklum balas dan tutup kes apabila pelanggan berpuas hati.Sales & Marketing / Customer ServiceDirectorManage after-sales communication, record and resolve customer complaints and ensure follow-up accordingto SLA.Receive and record customer complaints — Receive complaints via telephone, email or walk-inand record complete details in the complaints system.Conduct initial investigation and gather evidence — Contact relevant parties, check servicerecords and collect documents/photos for issue assessment.Interdepartmental resolution coordination — Arrange corrective actions with Service Advisor,workshops, and suppliers if necessary.Monitor SLA compliance — Ensure that every complaint is handled within the SLA period andtake expedited action if the time limit is exceeded.Prepare trend reports and recommendations — Collect complaint data, analyze recurringcauses, and provide reports and preventive recommendations to management.Follow up until the issue is closed — Contact the customer to confirm the resolution, record thefeedback, and close the case when the customer is satisfied.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Masa tindak balas aduan ≤ SLA; kadar penyelesaian dalam SLA ≥ sasaran; kadar aduan berulang≤ sasaran; skor kepuasan penyelesaian aduan ≥ sasaran.Diploma dalam komunikasi/servis pelanggan atau pengalaman 2+ tahun dalam pengurusanaduan; pengalaman CRM adalah kelebihan.Kemahiran komunikasi lisan & bertulis; analisis isu; pengurusan kes; kemahiran penggunaanCRM; kebolehan berunding dan empati.Pejabat/kaunter khidmat pelanggan; interaksi telefon, emel dan walk‑in; tekanan masa untukmemenuhi SLA; kerja meja dan lapangan bila perlu.Latihan pengurusan aduan; CRM training; latihan komunikasi dan penyelesaian konflik; HSEasas jika melibatkan lawatan bengkel.Resume; log aduan; laporan tindakan pembetulan; template surat/emos; bukti latihan CRM.Complaint response time ≤ SLA; resolution rate within SLA ≥ target; repeat complaint rate ≤target; complaint resolution satisfaction score ≥ target.Diploma in communication/customer service or 2+ years of experience in complaintmanagement; CRM experience is an advantage.Verbal & written communication skills; issue analysis; case management; CRM usage skills;negotiation and empathy abilities.Customer service office/counter; telephone, email and walk-in interactions; time pressure to meetSLA; desk and field work when necessary.Complaints management training; CRM training; communication and conflict resolutiontraining; basic HSE if it involves workshop visits.Resume; complaint log; corrective action report; letter/emos template; proof of CRM training.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONAkauntan | AccountantJabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Mengurus rekod kewangan, penyediaan penyata, pematuhan cukai dan proses gaji bagi menyokongoperasi kewangan syarikat.Sediakan penyata kewangan dan rekonsiliasi — Sediakan penyata untung rugi, imbangan dugadan jalankan rekonsiliasi bank setiap bulan.Uruskan payroll dan potongan statutori — Kira gaji, potongan EPF/SOCSO/PCB dan pastikanpembayaran dibuat tepat pada masanya.Proses invois dan pembayaran pembekal — Semak invois, lulus tuntutan, jadualkan pembayarandan kawal aliran tunai.Pantau pematuhan cukai dan laporan — Sediakan penyata cukai, pemfailan berkaitan danpastikan pematuhan kepada pihak berkuasa.Sokong audit dan kawalan dalaman — Sediakan dokumen sokongan untuk audit dalaman/luarandan laksanakan pembetulan bagi kelemahan kawalan.Sediakan analisis kewangan untuk pengurusan — Hasilkan laporan pengurusan, unjuran tunaidan analisis varians untuk menyokong keputusan operasi.Finance | KewanganDirector / Finance HeadManage financial records, statement preparation, tax compliance and payroll processes to support thecompany's financial operations.Prepare financial statements and reconciliations — Prepare profit and loss statements, trialbalances and conduct bank reconciliations every month.Manage payroll and statutory deductions — Calculate salaries, EPF/SOCSO/PCB deductions andensure payments are made on time.Supplier invoicing and payment process — Review invoices, approve claims, schedule payments,and control cash flow.Monitor tax compliance and reporting — Prepare tax returns, related filings, and ensurecompliance with authorities.Support internal audits and controls — Prepare supporting documents for internal/externalaudits and implement corrections for control weaknesses.Provide financial analysis for management — Generate management reports, cash projections,and variance analysis to support operating decisions.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Ketepatan penyata kewangan 100%; masa tutup akaun bulanan mengikut jadual; ketepatanpayroll; pematuhan cukai & laporan tepat pada masa; nisbah aliran tunai mengikut sasaran.Ijazah Perakaunan atau ACCA/CPA; pengalaman 3+ tahun dalam perakaunan syarikat;pengalaman sistem perakaunan (MYOB/Xero/SAP).Kemahiran perakaunan & analisis kewangan; pengurusan payroll; kemahiran perisian akaun;perhatian terhadap butiran; pemahaman cukai & pematuhan.Persekitaran pejabat; kerja meja intensif terutama semasa tutup bulan; interaksi denganpembekal dan jabatan lain; tekanan tarikh akhir.Latihan perisian akaun; kursus cukai & payroll; latihan audit dalaman; sijil profesional(ACCA/MIA) jika ada.Resume; sijil kelayakan; contoh penyata kewangan; rekod payroll; bukti pendaftaran EPF/SOCSO;dokumen cukai.100% accuracy of financial statements; monthly account closing time according to schedule;payroll accuracy; tax compliance & timely reporting; cash flow ratio according to target.Accounting degree or ACCA/CPA; 3+ years of experience in corporate accounting; accountingsystem experience (MYOB/Xero/SAP).Accounting & financial analysis skills; payroll management; accounting software skills;attention to detail; tax & compliance understanding.Office environment; intensive desk work especially during month-end; interaction with suppliersand other departments; deadline pressure.Accounting software training; tax & payroll courses; internal audit training; professionalcertificates (ACCA/MIA) if available.Resume; qualification certificate; sample financial statement; payroll record; proof of EPF/SOCSOregistration; tax documents.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONPengurus Service Operasi | Service Operations Manager (SOM)Jabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Memimpin dan menyelaras operasi harian bengkel untuk memastikan kualiti servis, produktiviti danpengurusan stok alat ganti yang efisien.Rancang dan selaras operasi harian — Menyusun jadual kerja, pengagihan bay dan memastikanaliran kerja yang efisien di bengkel.Kawal kualiti servis dan first time fix — Memastikan standard kerja dipatuhi, memantau kadarfirst time fix dan mengurangkan kerja ulangan.Urus inventori alat ganti dan pembekal — Memantau stok kritikal, membuat pesanan tepat padamasanya dan menilai prestasi pembekal.Analisis KPI dan inisiatif peningkatan — Pantau KPI operasi, kenal pasti jurang prestasi danlaksanakan inisiatif peningkatan produktiviti.Pastikan pematuhan HSE dan SOP — Menegakkan amalan keselamatan, latihan HSE danpematuhan kepada Evacuation Layout serta SOP operasi.Latih dan nilai prestasi kakitangan — Merancang program latihan, menilai prestasi staf danmelaksanakan tindakan pembetulan atau pengiktirafan.OperationsDirectorLead and coordinate the daily operations of the workshop to ensure service quality, productivity and efficientspare parts stock management.Plan and coordinate daily operations — Organize work schedules, allocate bays and ensureefficient workflow in the workshop.Control service quality and first time fix — Ensure work standards are adhered to, monitor firsttime fix rates and reduce repeat work.Manage spare parts inventory and suppliers — Monitor critical stock, place orders on time, andevaluate supplier performance.KPI analysis and improvement initiatives — Monitor operational KPIs, identify performancegaps and implement productivity improvement initiatives.Ensure HSE and SOP compliance — Enforce safety practices, HSE training and compliance withEvacuation Layout and operational SOPs.Train and evaluate staff performance — Plan training programs, evaluate staff performanceand implement corrective actions or recognition.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Productivity per bay ≥ sasaran; first time fix rate ≥ sasaran; bay utilisation ≥ sasaran; turnaroundtime ≤ sasaran; pengurangan rework dan kos operasi.Diploma/Ijazah dalam kejuruteraan automotif atau pengurusan operasi; pengalaman 5+ tahundalam pengurusan bengkel/operasi; pengalaman pengurusan pasukan.Kepimpinan & pengurusan pasukan; perancangan operasi; analisis KPI; pengurusan inventori;kemahiran ERP/DMS; penyelesaian masalah.Campuran pejabat dan bengkel; pendedahan kepada persekitaran bengkel; perlu hadir di lantaibengkel; tekanan untuk capai KPI operasi.Latihan pengurusan operasi; kursus HSE & keselamatan; latihan ERP/DMS; kursus kepimpinan &pengurusan prestasi.Resume; laporan KPI; SOP operasi; rekod latihan HSE; bukti program peningkatan produktiviti.Productivity per bay ≥ target; first time fix rate ≥ target; bay utilization ≥ target; turnaround time≤ target; reduction in rework and operating costs.Diploma/Degree in automotive engineering or operations management; 5+ years of experiencein workshop/operations management; team management experience.Leadership & team management; operations planning; KPI analysis; inventory management;ERP/DMS skills; problem solving.Mix of office and workshop; exposure to workshop environment; need to be present on theworkshop floor; pressure to achieve operational KPIs.Operations management training; HSE & safety courses; ERP/DMS training; leadership &performance management courses.Resume; KPI reports; operational SOPs; HSE training records; evidence of productivityimprovement programs.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONKakitangan Stor Alat Ganti | Parts Staff (Part Store)Jabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Mengurus penerimaan, penyimpanan dan pengeluaran alat ganti serta memastikan ketepatan rekodinventori.Terima dan semak barang masuk — Semak PO/GRN, periksa kuantiti dan kualiti barang yangditerima sebelum kemasukan stok.Kemas kini dan urus rekod inventori — Masukkan data ke sistem inventori, pastikan penandaanlokasi dan nombor rujukan tepat.Sediakan parts untuk kerja bengkel — Menyediakan dan menghantar parts mengikut work orderserta memastikan ketepatan item.Laksanakan kiraan stok berkala — Menjalankan stock count berkala, kenal pasti varians danlaporkan perbezaan untuk tindakan.Urus pemulangan dan tuntutan pembekal — Mengendalikan proses pemulangan barang rosakdan tuntutan waranti dengan pembekal.Pastikan keselamatan stor dan pengendalian barang — Menjaga susunan stor, keselamatan stokdan penggunaan peralatan pengendalian dengan betul.Operations / Parts StoreOperations ManagerManage the receipt, storage and production of spare parts and ensure the accuracy of inventory records.Receive and check incoming goods — Check PO/GRN, check the quantity and quality of goodsreceived before entering stock.Update and manage inventory records — Enter data into inventory systems, ensuring locationmarkings and reference numbers are accurate.Prepare parts for workshop work — Prepare and deliver parts according to work orders andensure item accuracy.Perform periodic stock counts — Conduct periodic stock counts, identify variances, and reportdifferences for action.Manage returns and supplier claims — Handle the process of returning damaged goods andwarranty claims with suppliers.Ensure store safety and handling of goods — Maintain store organization, stock safety andproper use of handling equipment.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Ketepatan stok ≥ 98%; masa pemenuhan parts ≤ sasaran; shrinkage rate ≤ sasaran; ketepatanpengeluaran parts untuk work order 100%.SPM atau Diploma; pengalaman stor/inventori 1+ tahun; pengalaman sistem inventori adalahkelebihan.Pengurusan inventori; ketelitian; penggunaan sistem stok; kemahiran pengendalian barang;organisasi stor.Stor alat ganti; pengendalian barang berat; kerja fizikal dan berdiri lama; perlu mematuhi SOPkeselamatan stor.Latihan sistem inventori; latihan keselamatan stor & manual handling; HSE asas.Resume; SOP stor; rekod inventori & stock count; PO/GRN; laporan varians stok.Stock accuracy ≥ 98%; parts fulfillment period ≤ target; shrinkage rate ≤ target; parts releaseaccuracy for work orders 100%.SPM or Diploma; 1+ years of store/inventory experience; inventory system experience is anadvantage.Inventory management; accuracy; use of stock systems; goods handling skills; storeorganization.Spare parts store; handling heavy goods; physical work and standing for long periods of time;need to comply with store safety SOPs.Inventory system training; store safety & manual handling training; basic HSE.Resume; SOP store; inventory & stock count records; PO/GRN; stock variance report.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONMekanik | MechanicJabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Melaksanakan diagnosis, pembaikan dan penyelenggaraan kenderaan mengikut standard pengeluaruntuk memastikan keselamatan dan prestasi kenderaan.Lakukan pemeriksaan awal dan diagnosis — Melaksanakan pemeriksaan menyeluruh,mengenal pasti punca kerosakan dan mencadangkan tindakan pembaikan.Laksanakan pembaikan dan penyelenggaraan — Menjalankan kerja pembaikan mengikutspesifikasi pengeluar dan checklist kualiti.Lengkapkan dokumentasi kerja — Merekod kerja yang dilakukan, masa kerja dan partsdigunakan dalam sistem kerja.Gunakan alat diagnostik dan peralatan bengkel — Mengendalikan peralatan diagnostik denganbetul dan memastikan penyelenggaraan alat.Patuh SOP keselamatan dan HSE — Memakai PPE, mengikuti prosedur keselamatan danmelaporkan insiden atau hampir kemalangan.Laporkan keperluan parts dan isu teknikal — Memaklumkan foreman tentang parts yangdiperlukan dan masalah teknikal yang memerlukan perhatian lanjut.Operations / WorkshopForeman / Senior MechanicPerform vehicle diagnosis, repair and maintenance according to manufacturer standards to ensure vehiclesafety and performance.Perform initial inspection and diagnosis — Conduct a thorough inspection, identify the cause ofthe damage and recommend repair actions.Perform repairs and maintenance — Carry out repair work according to manufacturerspecifications and quality checklists.Complete work documentation — Record the work performed, work time, and parts used in thework system.Use diagnostic tools and workshop equipment — Operate diagnostic equipment properly andensure maintenance of tools.Comply with safety and HSE SOPs — Wear PPE, follow safety procedures and report incidents ornear misses.Report parts needs and technical issues — Inform the foreman about parts needed and technicalproblems that require further attention.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.First time fix rate ≥ sasaran; productivity per mechanic ≥ sasaran; rework rate ≤ sasaran; masapurata kerja mengikut standard; kepatuhan checklist kualiti 100%.Sijil SKM (automotif) atau Diploma; pengalaman teknikal 2+ tahun di bengkel; pengalamandengan jenama/teknologi berkaitan adalah kelebihan.Kemahiran diagnosis enjin & sistem; penggunaan alat diagnostik; kemahiran pembaikanmekanikal & elektrik; pembacaan manual teknikal.Bengkel; kerja fizikal; pendedahan kepada minyak, bunyi dan habuk; perlu memakai PPE danmematuhi SOP keselamatan.Sijil SKM; latihan teknikal pengeluar (Perodua jika ada); latihan HSE & penggunaan alatdiagnostik.Resume; sijil SKM; sijil latihan teknikal; rekod kerja/repair orders; pemeriksaan kualiti.First time fix rate ≥ target; productivity per mechanic ≥ target; rework rate ≤ target; averagework time according to standard; 100% quality checklist compliance.SKM Certificate (automotive) or Diploma; 2+ years of technical experience in a workshop;experience with related brands/technology is an advantage.Engine & system diagnosis skills; use of diagnostic tools; mechanical & electrical repair skills;reading technical manuals.Workshop; physical work; exposure to oil, noise and dust; need to wear PPE and adhere to safetySOPs.SKM certificate; manufacturer technical training (Perodua if available); HSE training & use ofdiagnostic tools.Resume; SKM certificate; technical training certificate; work record/repair orders; qualityinspection.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONMekanik Kanan | Senior MechanicJabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Menangani kes teknikal kompleks, membimbing mekanik junior dan memastikan standard kualitikerja dipatuhi.Tangani diagnosis dan pembaikan kompleks — Menyelesaikan masalah teknikal yang rumit danmenyediakan penyelesaian yang tepat.Semak kerja mekanik junior — Menilai dan mengesahkan kualiti kerja mekanik junior sebelumdiserahkan kepada pelanggan.Bimbing dan latih mekanik junior — Memberi tunjuk ajar teknikal, berkongsi pengetahuan danmemantau perkembangan kemahiran.Sokong perancangan kerja dan pengagihan tugas — Bekerjasama dengan foreman untukmenyusun kerja mengikut keutamaan dan kepakaran.Dokumentasikan penyelesaian teknikal — Menyediakan catatan teknikal terperinci untukrujukan dan pembelajaran pasukan.Analisis punca kegagalan dan cadangkan pembetulan — Menjalankan root cause analysis bagiisu berulang dan mencadangkan langkah pencegahan.Operations / WorkshopForeman / Operations ManagerHandle complex technical cases, mentor junior mechanics and ensure work quality standards are adhered to.Handle complex diagnostics and repairs — Solve complex technical problems and provideaccurate solutions.Review the work of junior mechanics — Evaluate and verify the quality of junior mechanics'work before it is handed over to the customer.Mentor and train junior mechanics — Provide technical guidance, share knowledge and monitorskill development.Support work planning and task distribution — Work with foremen to organize work accordingto priorities and expertise.Document technical solutions — Provide detailed technical notes for team reference andlearning.Analyze root causes of failures and recommend corrections — Conduct root cause analysis forrecurring issues and recommend preventive measures.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Pengurangan rework; kadar penyelesaian masalah kompleks; keberkesanan bimbingan kepadajunior; throughput teknikal; kepuasan kualiti kerja.SKM lanjutan atau Diploma automotif; pengalaman bengkel 4+ tahun; pengalaman memimpinkerja teknikal adalah kelebihan.Diagnosis lanjutan; penyelesaian masalah teknikal; mentoring & coaching; dokumentasiteknikal; penggunaan alat diagnostik lanjutan.Bengkel; tugasan teknikal kompleks; pengawasan kerja junior; pendedahan kepada persekitaranbengkel.Latihan lanjutan teknikal; sijil kepakaran pengeluar; latihan mentoring & HSE lanjutan.Resume; sijil lanjutan; rekod bimbingan; laporan kerja teknikal; sijil keselamatan.Reduction of rework; rate of complex problem resolution; effectiveness of mentoring to juniors;technical throughput; satisfaction with work quality.Advanced SKM or Automotive Diploma; 4+ years of workshop experience; experience leadingtechnical work is an advantage.Advanced diagnostics; technical troubleshooting; mentoring & coaching; technicaldocumentation; use of advanced diagnostic tools.Workshops; complex technical assignments; supervision of junior work; exposure to workshopenvironment.Advanced technical training; manufacturer expertise certificate; advanced mentoring & HSEtraining.Resume; advanced certificates; coaching records; technical work reports; safety certificates.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONPenyelia Bengkel | ForemanJabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Mengurus pengagihan kerja dan pemantauan barisan kerja bengkel untuk memastikan aliran kerjaefisien dan kualiti kerja terjaga.Agihkan kerja dan pantau pelaksanaan — Menugaskan kerja kepada mekanik berdasarkankemahiran dan keutamaan kerja.Semak kualiti kerja dan tandatangan kerja siap — Memastikan setiap kerja memenuhi standardkualiti sebelum diserahkan kepada Service Advisor.Pantau prestasi harian dan throughput — Memantau penggunaan bay, masa penyelesaian danmengambil tindakan untuk mengurangkan kelewatan.Pastikan pematuhan SOP dan keselamatan — Menegakkan pematuhan kepada SOP bengkel, HSEdan penggunaan PPE.Koordinasi dengan stor untuk parts — Memastikan parts tersedia untuk kerja danmemaklumkan keperluan segera kepada stor.Laporkan isu operasi kepada pengurusan — Menyediakan laporan harian/mingguan mengenaiprestasi, isu teknikal dan cadangan penambahbaikan.Operations / WorkshopOperations ManagerManage work distribution and monitoring of workshop work lines to ensure efficient work flow andmaintained work quality.Distribute work and monitor execution — Assign work to mechanics based on skills and workpriorities.Check work quality and sign off on completed work — Ensure each job meets quality standardsbefore being handed over to the Service Advisor.Monitor daily performance and throughput — Monitor bay utilization, turnaround times andtake action to reduce delays.Ensure SOP and safety compliance — Enforce compliance with workshop SOPs, HSE and use ofPPE.Coordinate with store for parts — Ensure parts are available for work and notify store ofimmediate needs.Report operational issues to management — Provide daily/weekly reports on performance,technical issues and improvement suggestions.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Bay utilisation ≥ sasaran; job turnaround time ≤ sasaran; quality pass rate ≥ sasaran;pengurangan backlog; kepatuhan SOP 100%.Pengalaman teknikal dan kepimpinan 3+ tahun; latar belakang automotif (SKM/Diploma)diutamakan; pengalaman pengurusan barisan kerja.Pengurusan barisan kerja; kawalan kualiti; komunikasi & koordinasi; penyelesaian masalahoperasi; pemantauan prestasi.Bengkel; pemantauan harian di lantai kerja; perlu bergerak antara bay; tekanan untuk capaithroughput.Latihan kepimpinan barisan; HSE & SOP bengkel; latihan perancangan kerja.Resume; rekod prestasi harian; SOP barisan kerja; laporan pengagihan kerja; bukti latihan.Bay utilization ≥ target; job turnaround time ≤ target; quality pass rate ≥ target; backlogreduction; 100% SOP compliance.3+ years of technical and leadership experience; automotive background (SKM/Diploma)preferred; line management experience.Work line management; quality control; communication & coordination; operational problemsolving; performance monitoring.Workshop; daily monitoring on the work floor; need to move between bays; pressure to achievethroughput.Line leadership training; HSE & workshop SOP; work planning training.Resume; daily performance record; work line SOP; work distribution report; proof of training.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONAdministration / Human Resource (Admin)Jabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Mengurus rekod staf, pematuhan HR, proses pengambilan, onboarding dan sokongan pentadbiranuntuk operasi sumber manusia yang teratur.Urus rekod pekerja dan kontrak — Menyimpan dan mengemaskini kontrak, maklumat peribadi,kehadiran dan rekod cuti pekerja.Proses pengambilan dan onboarding — Mengurus iklan jawatan, temuduga, tawaran kerja danproses orientasi pekerja baru.Sediakan laporan HR dan sokongan audit — Menyediakan laporan kehadiran, latihan danpematuhan untuk tujuan pengurusan dan audit.Urus latihan dan pembangunan staf — Merancang program latihan, menyusun jadual danmerekod penyertaan serta keberkesanan latihan.Pastikan pematuhan polisi HR dan undang‑undang buruh — Memastikan amalan HR mematuhiAkta Kerja, EPF, SOCSO dan polisi syarikat.Sokong pengurusan dalam isu disiplin dan kebajikan — Mengendalikan proses tatatertib, aduanpekerja dan inisiatif kebajikan staf.Human Resource / AdminDirectorManage staff records, HR compliance, recruitment processes, onboarding and administrative support fororderly human resources operations.Manage employee records and contracts — Store and update employee contracts, personalinformation, attendance and leave records.Recruitment and onboarding process — Manage job advertisements, interviews, job offers andthe new employee orientation process.Prepare HR reports and audit support — Prepare attendance, training and compliance reportsfor management and audit purposes.Manage staff training and development — Plan training programs, organize schedules andrecord participation and training effectiveness.Ensure compliance with HR policies and labor laws — Ensure HR practices comply with theEmployment Act, EPF, SOCSO and company policies.Support management on disciplinary and welfare issues — Handle disciplinary processes,employee complaints and staff welfare initiatives.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Ketepatan rekod HR 100%; masa pengambilan (time‑to‑hire) ≤ sasaran; kadar penyertaanlatihan; kepatuhan EPF/SOCSO/PCB; penyelesaian isu HR dalam SLA.Diploma/Ijazah dalam HR atau pengalaman admin 2+ tahun; pengalaman HRIS adalah kelebihan;pengetahuan undang‑undang buruh asas.Pengurusan rekod; HRIS & MS Office; komunikasi organisasi; pengurusan proses pengambilan &onboarding; kebolehan pentadbiran.Persekitaran pejabat; interaksi dengan semua jabatan; kerja meja dan pengurusan dokumen;waktu pejabat standard.Latihan HRIS; kursus undang‑undang buruh asas; latihan pengurusan prestasi & onboarding.Resume; salinan kontrak; rekod kehadiran & cuti; laporan latihan; polisi HR; bukti pendaftaranEPF/SOCSO.100% HR record accuracy; time-to-hire ≤ target; training participation rate; EPF/SOCSO/PCBcompliance; HR issue resolution within SLA.Diploma/Degree in HR or 2+ years of admin experience; HRIS experience is an advantage;knowledge of basic labor laws.Records management; HRIS & MS Office; organizational communication; recruitment &onboarding process management; administrative skills.Office environment; interaction with all departments; desk work and document management;standard office hours.HRIS training; basic labor law courses; performance management & onboarding training.Resume; copy of contract; attendance & leave records; training reports; HR policies; proof ofEPF/SOCSO registration.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran A / Annex APERINCIAN PEKERJAAN / JOB DESCRIPTIONPembantu Kebersihan | CleanerJabatan /Lapor kepada /Tujuan Jawatan /Tanggungjawab Utama /➡➡➡➡➡➡DepartmentReports toPurposeKey Responsibilities::Menjaga kebersihan premis dan kawasan kerja untuk memastikan persekitaran yang selamat, kemasdan profesional.Laksanakan pembersihan harian — Menyapu, mop, lap permukaan dan memastikan kawasanbengkel, pejabat dan ruang pelanggan bersih setiap hari.Urus pengumpulan dan pelupusan sisa — Mengumpul sampah, mengasingkan bahan kitarsemula dan melaksanakan pelupusan mengikut SOP.Pastikan kemudahan awam terjaga — Menjaga kebersihan tandas, pantri dan kawasanmenunggu serta memastikan bekalan asas mencukupi.Jalankan jadual pembersihan berkala — Melaksanakan pembersihan mendalammingguan/bulanan termasuk pembersihan peralatan dan kawasan sukar.Laporkan kerosakan dan isu keselamatan — Memaklumkan pengurusan tentang kebocoran,kerosakan atau risiko keselamatan yang ditemui.Patuh prosedur keselamatan bahan pembersih — Menggunakan PPE, menyimpan bahan kimiadengan betul dan mengikuti arahan keselamatan penggunaan bahan pembersih.Housekeeping / FacilitiesAdministration / Operations ManagerMaintain cleanliness of premises and work areas to ensure a safe, tidy and professional environment.Perform daily cleaning — Sweep, mop, wipe surfaces and ensure workshop areas, offices andcustomer spaces are clean daily.Manage waste collection and disposal — Collect garbage, separate recyclable materials andcarry out disposal according to SOPs.Ensure public facilities are maintained — Maintain cleanliness of toilets, pantries and waitingareas and ensure adequate basic supplies.Run a regular cleaning schedule — Perform weekly/monthly deep cleaning including cleaning ofequipment and difficult areas.Report damage and safety issues — Notify management of any leaks, damage, or safety risksfound.Follow cleaning material safety procedures — Use PPE, store chemicals properly and followcleaning material safety instructions.
KPI➡Kelayakan & Pengalaman /➡Kemahiran /➡Keadaan Kerja /➡Latihan / Perakuan /➡Dokumen Sokongan /➡BENGKEL ANDA AUTOMOBILSDN. BHD.Standard kebersihan premis dipenuhi; masa tindak balas aduan kebersihan ≤ sasaran; jadualpembersihan dipatuhi 100%; tiada aduan keselamatan berkaitan kebersihan.SPM atau pengalaman kebersihan 1+ tahun; pengalaman pembersihan premis komersialdiutamakan.Teknik pembersihan asas; pengurusan sisa; penggunaan peralatan pembersihan; perhatianterhadap kebersihan dan keselamatan.Kawasan bengkel, pejabat dan ruang pelanggan; kerja fizikal; pendedahan kepada bahanpembersih; perlu mematuhi SOP keselamatan.Latihan HSE asas; pengendalian bahan kimia & PPE; latihan jadual pembersihan.Resume; jadual pembersihan; rekod latihan HSE; pemeriksaan kebersihan berkala; buktipengenalan.Premises cleanliness standards met; cleanliness complaint response time ≤ target; cleaningschedule adhered to 100%; no safety complaints related to cleanliness.SPM or 1+ years of cleaning experience; experience cleaning commercial premises preferred.Basic cleaning techniques; waste management; use of cleaning equipment; attention tocleanliness and safety.Workshop areas, offices and customer spaces; physical work; exposure to cleaning materials;need to comply with safety SOPs.Basic HSE training; chemical handling & PPE; cleaning schedule training.Resume; cleaning schedule; HSE training records; periodic hygiene inspections; proof ofidentification.Qualifications & ExperienceSkillsWorking ConditionsTraining & CertificationSupporting Documents
Lampiran B / Annex BSENARAI FAEDAH STAF / STAFF BENEFITS LISTKATEGORI FAEDAH/ BENEFIT CATEGORYA. Caruman Wajib /B. Faedah Kesihatan /C. Cuti /D. Kebajikan & Sosial /E. Latihan & Pembangunan /F. Elaun & Insentif /G. Faedah Tambahan /Statutory ContributionsHealth BenefitsLeave BenefitsWelfare & Social ProgramsTraining & DevelopmentAllowances & IncentivesAdditional BenefitsA.B. FAEDAH KESIHATAN / HEALTH BENEFITSC. CUTI / LEAVE BENEFITSCARUMAN WAJIB / STATUTORY CONTRIBUTIONSNo Faedah / Keterangan / DescriptionNo Faedah / Keterangan / DescriptionNo Faedah / Keterangan / DescriptionBenefitBenefitBenefit123112KWSP /Caruman majikan kepada Kumpulan Wang Simpanan Pekerjamengikut kadar undang‑undang.PERKESO /Perlindungan keselamatan sosial untuk kemalanganpekerjaan & penyakit.HRD Levy / Caruman majikan untuk dana latihan & pembangunan staf.Tuntutan Perubatan & Farmasi /Staf boleh menuntut kos rawatan & ubat mengikut polisisyarikat.Cuti Tahunan / Hak cuti tahunan berbayar mengikut polisi HR.Cuti Sakit / Hak cuti sakit berbayar dengan sijil doktor.EPF Contribution Employer contribution to Employees Provident Fund as perstatutory rate.SOCSOSocial Security protection for workplace accidents & illnesses.HRD Training Fund Employer levy for staff training & development fund.Medical & Pharmacy Claims Staff may claim medical & pharmacy expenses as per companypolicy.Annual Leave Paid annual leave entitlement as per HR policy.Medical Leave Paid sick leave entitlement with medical certificate.