DENR Citizen's Charter (2020, 4th Edition)

DEPARTMENT OF ENVIRONMENT AND
NATURAL RESOURCES (DENR)

CITIZEN’S CHARTER

2020 (4th Edition)

I. MANDATE (E.O. 192, s. 1987)

The Department is the primary agency responsible for the conservation,
management, development, and proper use of the country’s environment and
natural resources, specifically forest and grazing lands, mineral resources,
including those in reservation and watershed areas, and lands of the public
domain, as well as the licensing and regulation of all natural resources as may
be provided for by law in order to ensure equitable sharing of the benefits
derived therefrom for the welfare of the present and future generations of
Filipinos.

To accomplish this mandate, the Department shall be guided by the following
objectives:

1. Assure the availability and sustainability of the country's natural resources
through judicious use and systematic restoration or replacement, whenever
possible;

2. Increase the productivity of natural resources in order to meet the demands
for forest, mineral, and land resources if a growing population;

3. Enhance the contribution of natural resources for achieving national
economic and social development;

4. Promote equitable access to natural resources by the different sectors of
the population; and

5. Conserve specific terrestrial and marine areas representative of the
Philippine natural and cultural heritage for present and future generations.

II. VISION

A nation enjoying and sustaining its natural resources and a clean and healthy
environment.

III. MISSION

To mobilize our citizenry in protecting, conserving, and managing the
environment and natural resources for the present and future generations.

IV. SERVICE PLEDGE

We, the Officials and employees of the Department of Environment and Natural
Resources, hereby pledge our commitment to:

Page 1 of 236

 Provide efficient, prompt, and corrupt- free services tantamount to
the protection, conservation, management of the environment and
natural resources;

 Ensure strict compliance to laws, rules and regulations and high
degree of professionalism in the conduct of the DENR business and
non-business processes; and

 Attend to all applicants or requesting parties who are within the
premises of the office prior to end of official working hours and during
lunch break.

Page 2 of 236

V. LIST OF SERVICES

DENR CENTRAL OFFICE

ADMIN AND FINANCE (INTERNAL AND EXTERNAL SERVICES) 8

CO-AF-01 ISSUANCE OF CERTIFICATION OF NO 11
RECORDS/APPEAL/MOTION FOR RECONSIDERATION, 15
ETC.
23
CO-AF-02 DOCUMENT AUTHENTICATION FOR GENERAL 52
CIRCULATION DOCUMENTS
56
CO-AF-04 PROCESSING AS TO AVAILABILITY OF FUNDS OF 60
PURCHASE ORDER (PO), JOB ORDER (JO), 62
CONTRACT OF SERVICE (COS) AND OTHER 65
CONTRACTS 67
69
CO-AF-05- PROCESSING OF PAYMENT OF CLAIMS
06-07

CO-AF-08 PREPARATION AND ISSUANCE OF CERTIFICATE OF
REMITTANCES FOR CONTRIBUTIONS AND LOAN
PAYMENTS

ADMIN AND FINANCE (INTERNAL SERVICES)

CO-AF-09 ISSUANCE OF PROPERTY ACKNOWLEDGMENT
RECEIPT (PAR)/INVENTORY CUSTODIAN SLIP (ICS)

CO-AF-10 ISSUANCE OF SUPPLIES AND MATERIALS

CO-AF-11 PREPARATION OF PURCHASE REQUEST OF GOODS
AND SERVICES

CO-AF-12 ISSUANCE OF TRIP TICKET

CO-AF-13 REQUEST FOR CCTV FOOTAGE

CO-AF-14 REQUEST FOR TECHNICAL SERVICES FROM
BUILDING AND GROUNDS MAINTENANCE SECTION
THROUGH JOB ORDER

ADMIN AND FINANCE (EXTERNAL SERVICES) 73
CO-AF-03 SALE OF BIDDING DOCUMENTS
HUMAN RESOURCE AND DEVELOPMENT (INTERNAL SERVICES)

Page 3 of 236

CO-HRDS-01 ISSUANCE OF PERSONAL TRAVEL AUTHORITY 76
79
CO-HRDS-02 ISSUANCE OF AUTHORITY TO ENGAGE IN LIMITED
PRACTICE OF PROFESSION 82
85
CO-HRDS-03 APPROVAL OF GSIS LOAN APPLICATION
87
CO-HRDS-04 ISSUANCE OF CERTIFICATE OF EMPLOYMENT AND 89
COMPENSATION 92

CO-HRDS-05 ISSUANCE OF SERVICE RECORD

CO-HRDS-06 APPLICATION FOR LAND BANK LOAN SAVER

CO-HRDS-07 APPLICATION FOR ISSUANCE OF NOMINATION AND
TRAVEL AUTHORITY FOR STUDY TRIPS

KNOWLEDGE AND INFORMATION SYSTEM (INTERNAL SERVICES) 98
CO-KISS-01 APPROVAL OF REQUEST FOR INFORMATION SYSTEM 101

DEVELOPMENT

CO-KISS-02 IT TECHNICAL SUPPORT

KNOWLEDGE AND INFORMATION SYSTEM (INTERNAL AND
EXTERNAL SERVICES)
CO-KISS-03 PROVISION OF ENR STATISTICS (FOR WALK-IN 105

CLIENTS)

LEGAL AFFAIRS (INTERNAL AND EXTERNAL SERVICES) 108
CO-LAS-01 ISSUANCE OF CERTIFICATION OF NO PENDING

ADMINISTRATIVE CASE

STRATEGIC COMMUNICATION AND INITIATIVES (INTERNAL AND EXTERNAL

SERVICES)

CO-SCIS-02 MEDIA REQUEST FOR INTERVIEW OF DENR 112

OFFICIALS

CO-SCIS-03 LENDING OF LIBRARY REFERENCE/RESOURCE 116
MATERIALS

CO-SCIS-04 DISTRIBUTION OF IEC MATERIALS 121

STRATEGIC COMMUNICATION AND INITIATIVES (INTERNAL
SERVICES) REQUEST FOR EVENT COVERAGE
CO-SCIS-01 123

Page 4 of 236

STRATEGIC COMMUNICATION AND INITIATIVES (EXTERNAL 129
SERVICES)
CO-SCIS-05 HANDLING PUBLIC ASSEMBLIES AND PROTESTS 132
136
DENR CENR, PENR AND REGIONAL OFFICES 139
142
ADMIN AND FINANCE SECTOR (INTERNAL AND EXTERNAL
SERVICES) 166
RO-AF-01 ISSUANCE OF CERTIFICATION OF NO 169
172
RECORDS/APPEAL/MOTION FOR RECONSIDERATION, 175
ETC.
179
RO-AF-02 DOCUMENT AUTHENTICATION FOR GENERAL 182
CIRCULATION DOCUMENTS* 185

RO-AF-04 PROCESSING AS TO AVAILABILITY OF FUNDS OF
PURCHASE ORDER, JOB ORDER, CONTRACT OF
SERVICE AND OTHER CONTRACTS

RO-AF-05- PROCESSING OF PAYMENT OF CLAIMS
06-07

ADMIN AND FINANCE SECTOR (EXTERNAL SERVICES)
RO-AF-03 SALE OF BIDDING DOCUMENTS

FORESTRY SECTOR (EXTERNAL SERVICES)

RO-F-01 ISSUANCE OF CERTIFICATE OF TREE PLANTATION

OWNERSHIP (CTPO)

RO-F-02 ISSUANCE OF SELF-MONITORING FORM (SMF)

RO-F-03 ISSUANCE OF CERTIFICATE OF VERIFICATION (COV)
FOR THE TRANSPORT OF PLANTED AND NON-
PREMIUM TREES WITHIN PRIVATE LAND, NON-
TIMBER FOREST PRODUCTS EXCEPT RATTAN, AND
WOOD PROCESSING PLANT (WPP) TO OTHER WPP

RO-F-04 APPLICATION FOR CHAINSAW REGISTRATION

RO-F-05 ISSUANCE OF TREE CUTTING AND/OR
EARTHBALLING PERMIT FOR DPWH PROJECTS

RO-F-06 ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED
TREES (TENURED FORESTLAND OR PRIVATE LAND),
OR TREES (PLANTED OR NATURALLY GROWN) THAT
POSE THREAT TO HUMAN LIVES AND PROPERTIES

Page 5 of 236

RO-F-07 ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) 191
FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP
(SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES 200
WITHIN PRIVATE/TITLED LANDS 205
209
LANDS SECTOR (EXTERNAL SERVICES) 215
222
RO-L-01 ISSUANCE OF CERTIFICATION OF LAND STATUS 225

AND/OR CERTIFICATION OF SURVEY CLAIMANT

RO-L-02 ISSUANCE OF SURVEY AUTHORITY

RO-L-03 APPLICATION FOR FREE PATENT (AGRICULTURAL)

RO-L-04 APPLICATION FOR FREE PATENT (RESIDENTIAL)

FEEDBACK AND COMPLAINTS
LIST OF OFFICES

Page 6 of 236

DENR CENTR

Admin and
(Internal and Ex

Page 7

RAL OFFICE

d Finance
xternal Services)

7 of 236

CITIZEN’S CHARTER NO. CO-AF-01. IS
RECORDS/APPEAL/MOTION FOR RECONSIDERA

This Service is made upon request of DENR personne
Appeal/ Motion for Reconsideration, etc. being filed in the DEN

Office or Division: Records Management Div

Classification: Simple

Type of Transaction G2C - Government to Citi

G2G - Government to Go

Who may avail: Internal: Permanent Emp

Offices, Bureaus (includin

External: External Cliente

CHECKLIST OF REQUIREMENTS

1. Duly accomplished customer request form (1 original)

2. Government issued ID (present 1 original)

Additional if from the Government Sector

3. Official Letter Request (1 original)

Additional if applicant is a representative

4. SPA for representative (1 original, notarized)

CLIENT STEPS AGENCY ACTION F

1. Accomplish request 1. Check the
form and forward to completeness of
Receiving/ Releasing submitted
Clerk. requirements, stamp
the date and time on
1.1. None documents and
forward all documents
to action officer.

1.1. Verify all
requirements,

Page 8

SSUANCE OF CERTIFICATION OF NO
ATION, ETC.

el, official or external party for a Certification of No Records/
NR. The purpose for the request is included in the Certification.

vision (RMD), DENR Central Office

izen
overnment
ployees of DENR Central, Regional, PENR and CENR
ng Central and Regional Offices), and Attached Agencies
ele who are authorized party or representative

WHERE TO SECURE
Receiving Area, RMD, Basement
Requesting Party

Requesting Party

Requesting Party, Private Lawyer or Notary Public

FEES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME

None 5 min. Receiving/Releasing Clerk
RMD

None 20 min. Action Officer/
8 of 236 Administrative Officer

CLIENT STEPS AGENCY ACTION F
1.2. None
indicate amount to
be paid in the
Request Form, and
verify availability of
the requested
document.
1.2. Approve and sign
Request Form.

1.3. None 1.3. Prepare/Approve
Order of Payment,
and forward the
same to requesting
party.

2. Pay to the Cashier the 2. Accept payment and
issue Official Receipt.
Certification Fee, and C
3. Check the Official
receive Official Receipt and prepare
the requested
Receipt. Certification.

3. Forward Official

Receipt to RMD.

3.1. None 3.1. Determine accuracy
3.2. None and initial the
3.3. None Certification.

3.2. Determine accuracy
of the Certification
and affix signature.

3.3. Release the
approved

Page 9

FEES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME
RMD

None 5 min. Chief Administrative
5 min. Officer
None RMD
5 min.
Php 25.00 15 min. Action Officer/
Certification 2 min. Administrative Officer
5 min.
Fee* 5 min. RMD
None
Action Officer/
None Administrative Officer
None
None Cashier Section
9 of 236
Action Officer/
Administrative Officer

RMD

Action Officer/
Administrative Officer

RMD
Chief Administrative

Officer
RMD
Receiving/Releasing Clerk
RMD

CLIENT STEPS AGENCY ACTION F

Certification to the
customer.

4. Receive the approved Forward the received
Certification. Customer Request
Form to Action Officer
for filing.
4. File the Customer
Request Form.

TOTAL:
*Except when covered by Official Letter Request

Page 10

FEES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME

None 5 min. Action Officer/
Php 25.00 Administrative Officer

RMD

1 hour & 12 min.

0 of 236

CITIZEN’S CHARTER NO. CO-AF-02. DOC
CIRCULATION DOCUMENTS*

Document Authentication is made by a requesting party
true copy of a record issued by the DENR and being filed in the
is included in the Request Form.

Office or Division: Records Management Div

Classification: Simple

Type of Transaction G2B - Government to Bus

G2C - Government to Citiz

G2G - Government to Gov

Who may avail: All Permanent, Casual an

Regional, PENR and CEN

and Head of Attached Age

CHECKLIST OF REQUIREMENTS

1. Letter Request or Request Form (1 original) Req

2. Government issued ID (present 1 original) Req

Additional if from the Government Sector

3. Official Letter Request (1 original) Req

CLIENT STEPS AGENCY ACTION FE

1. Accomplish request 1. Receive, check, and
form and forward to stamp date and time on
Receiving/ Releasing document.
Clerk.

1.1. None 1.1. Upload the document
to Document
Tracking System.

Page 11

CUMENT AUTHENTICATION FOR GENERAL

y (DENR personnel, official or external clientele) for a certified
e Records Management Division. The purpose for the request

vision (RMD), DENR Central Office

siness
zen
vernment
nd Contractual Personnel and Officials of DENR Central,
NR Offices, Bureaus (including Central and Regional Offices),
encies; and External Clientele

WHERE TO SECURE
questing Party, or Receiving Area, RMD
questing Party

questing Party

EES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME

None 5 min. Receiving/Releasing
Clerk
RMD

None 5 min. Receiving/Releasing
Clerk
RMD

1 of 236

CLIENT STEPS AGENCY ACTION FE
1.2. None
1.2. Forward document to
1.3. None the concerned Action
Officer.

1.3. Check the availability
of records, process
the request, indicate
amount to be paid in
the Request Form.

1.4. None 1.4. Approve and affix
signature on the
Request Form.

1.5. None 1.5. Prepare Order of
Payment and forward
the same to
requesting party.

2. Receive the Order of 2. Accept payment and P
Payment, and pay to issue Official Receipt. Aut
the Cashier the
Certification Fee. Ph

Page 12

EES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME
Receiving/Releasing
None 5 min. Clerk
RMD

None 15 min. Action Officer/
Administrative Officer
None 5 min.
RMD
None 5 min.
Action Officer/
Php 50.00 5 min. Administrative Officer
thentication
Chief Administrative
Fee** Officer
per set + RMD

hp 5.00 per Receiving/Releasing
page Clerk
RMD
2 of 236
Cashier Staff
Cashier Section

CLIENT STEPS AGENCY ACTION FE
2.1. None
2.1. Check the Official
2.2. None Receipt and
photocopy for filing.

Photocopy the
requested
documents, stamp
“Certified True Copy”
and affix initial on the
stamp, and forward
to Chief, RMD.

2.2. Sign in the
stamp/certified
documents.

2.3. None 2.3. Release the
approved
Authentication to the
customer and
forward the received
Customer Request
Form to Action
Officer.

Page 13

EES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME

None 20 min. Action Officer/
Administrative Officer

RMD

None Time No. of Chief Administrative
Pages Officer
30 RMD
min. 1-20
1 hr.
2 hr. 21-50
1 day 51-100
200+

None 5 min. Receiving/Releasing
Clerk
RMD

3 of 236

CLIENT STEPS AGENCY ACTION FE

3. Receive the certified 3. File the Customer

documents/records. Request Form and

attachments.

P
Aut

TOTAL:

Ph

*Confidential and Top Secret Documents are subject for appr
**Except those with Official Letter Request

Page 14

EES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME Action Officer/
Administrative Officer
None 5 min.
RMD
Php 50.00 1-20 pages
thentication 21-50 pages 1 hour & 45 min.
51-100 pages
Fee** 200+ pages 2 hours & 15 min.
per set +
3 hours & 15 min.
hp 5.00 per
page 1 day & 15 min.

roval of the Secretary.

4 of 236

CITIZEN’S CHARTER NO. CO-AF-04. PROCES
PURCHASE ORDER (PO), JOB ORDER (JO),
CONTRACTS

This service serves as a proof whether there is/are ava

Office or Division: Accounting Division, Finan

Classification: Simple* (See description b

Complex** (See description

Type of Transaction: G2G - Government to Gove

G2C - Government to Citiz

G2B - Government to Busin

Who may avail: DENR Central, Regional,

Regional Offices), and Hea

CHECKLIST OF REQUIREMENTS***

If Initial Contract of Communication/Telephone and

Gasoline

a. Contract (1 certified copy)

b. Annual Procurement Plan (APP) (1 certified copy)

If Supplier/Contractor/Service Provider

a. Purchase Order (P.O.)

 Purchase Order (1 original)

 Purchase Request (1 original)

 BAC Resolution (1 certified copy)

 Abstract of Quotations (1 original)

 Quotations (3 original per supplier)

 Special Order, if applicable (1 photocopy)

b. P.O. Through Direct Contracting

 Purchase Request (1 original)

 BAC Resolution (1 certified copy)

 Quotations (3 original per supplier)

Page 15

SSING AS TO AVAILABILITY OF FUNDS OF
CONTRACT OF SERVICE (COS) AND OTHER

ailable funds for the purpose.
ncial and Management Service, DENR Central Office
below.)
n below.)
ernment
zen
ness

PENR and CENR Offices, Bureaus (including Central and
ad of Attached Agencies and External Creditors/Suppliers

WHERE TO SECURE

Service Provider or Requesting Party
Procurement Unit or Section

Procurement Unit or Section
Requesting Party
Bids and Awards Committee (BAC) Secretariat
Requesting Party & BAC Secretariat
Service Provider
Requesting Party, Regional Office or Central Office

Requesting Party
BAC Secretariat
Service Provider

5 of 236

 Distributor Certificate or Sworn Certificate of
Guarantee Exclusive Distributorship Agreement (if
applicable) (1 photocopy)

c. Repair and Preventive Maintenance of Motor Vehicles
 Approved Obligation Request & Status (ORS) (2
original)
 Approved Purchase Request (1 original)

 Notice of Award (1 original)
 Notice to Proceed (1 original)

 BAC Resolution (1 certified true copy)
 Request for Quotation (1 original)
 Abstract of Quotation (1 original)

 Quotation (at least three (3) (1 original)
 Project Procurement Management Plan (PPMP) (1

photocopy)
 Pre-repair Evaluation/Inspection Report (1 original
 Approved Job Order Request (1 original)
 Vehicle Repair Request (1 original)
 Certificate of Earmarking of Funds (1 original)
 PhilGEPS Posting Reference Number & Award

Notice Abstract (for transactions amounting to
more than P50,000.00) (1 computer generated)
d. Purchase of Supplies and Equipment, and Printing of
Newsletters/Brochures, etc.
 Approved Obligation Request and Status (ORS) (2
original)
 Approved Purchase Request (1 original)

 Notice of Award (1 original)

Page 16

Service Provider or BAC Secretariat
f

s
Budget Division

Requesting Party/Concerned Office/Administrative
Service
Supply Management Section - PSMD
Supply Management Section – PSMD/Administrative
Service
Procurement Management Section-PSMD
Procurement Management Section-PSMD
Procurement Management Section-PSMD/General
Services Division
Service Providers
1 Procurement Management Section-PSMD

l) Inspection & Pre-Acceptance Committee (IPC)
Requesting Party/Administrative Service
General Services Division
Budget Division
Supply Management Section - PSMD

2 Budget Division

Requesting Party/Concerned Office/Administrative
Service
Supply Management Section - PSMD

6 of 236

 Notice to Proceed (1 original)

 BAC Resolution (1 certified true copy)
 Request for Quotation (1 original)
 Abstract of Quotation (1 original)

 Quotation (at least three (3)) (1 original)
 Certificate of Earmarking of Funds (1 original)
 Project Procurement Management Plan (PPMP) (1

photocopy)
 PhilGEPS Posting Reference Number & Award

Notice Abstract (for transactions amounting to
more than P50,000.00) (1 computer generated)
If Agency Procurement Request (APR)
a. Purchase Request (3 original)
If Contract
a. Notarized Contract (3 original)
b. Purchase Request (1 original)
c. TOR (1 original)
d. Letter Intent/Proposal (1 original)
e. Curriculum Vitae (1 original)
If Salaries of Contract of Service
a. Notarized Contract (3 original)
***Based on Commission on Audit (COA) Circular 2012-001
Requirements for Common Government Transactions

CLIENT STEPS AGENCY ACTION

1. Budget Division RECEIVING

forwards the Original

PO, JO, COS and

Page 17

Supply Management Section – PSMD/Administrative
Service
Procurement Management Section-PSMD
Procurement Management Section-PSMD
Procurement Management Section-PSMD/General
Services Division
Service Providers
Budget Division
1 Procurement Management Section-PSMD

Supply Management Section - PSMD

Requesting Party

Requesting Party, BAC Secretariat or Service Provider
Requesting Party
Requesting Party
Service Provider
Service Provider

Requesting Party, BAC Secretariat or Service Provider
dated June 14, 2012 Revised Guidelines and Documentary

FEES PROCESSING PERSONS
TO BE TIME RESPONSIBLE
PAID
3 hours Administrative Assistant
None (per batch) Accounting Division

7 of 236

CLIENT STEPS AGENCY ACTION

other contracts with 1. Receive the POs, JOs, Contra
approved Obligation of Service and other contracts
Request and Status with approved ORS and
(ORS) and supporting documents.
supporting
documents to the 1.1. Stamp “Received”, indicate
Accounting Division. time and date of receipt an
1.1. None initials.

1.2. None 1.2. Record in the logbook the
number, date, name of
1.3. None supplier, particular and
amount.
1.4. None
1.3. Attach and accomplish the
1.5. None Document Tracking by
indicating the payee/suppl
name, number, date and
amount of PO, date and tim
of receipt.

1.4. Forward the POs with
approved ORS, supporting
documents and document
tracking to the designated
staff for encoding in the
disbursement database.

1.5. Forwards the document to
designated staff for
processing.

Page 18

FEES PROCESSING PERSONS
TO BE TIME RESPONSIBLE
PAID

act

s

e
nd None
PO

None

e
lier None
me

g
None

o the
None

8 of 236

CLIENT STEPS AGENCY ACTION
1.6. None
1.7. None PROCESSING
1.8. None
1.9. None 1.6. Indicate the date and time
1.10. None receipt in the document
tracking.
1.11. None
1.7. Process the POs, JOs, CO
and other contracts with
approved ORS as to
completeness and propriet
supporting documents.

1.8. Initial on the funds availab
portion of the PO.

1.9. Accomplish the document
tracking by indicating the d
and time when the process
is completed.

1.10. Forward the POs, JOs, CO
and other contracts with
approved ORS, supporting
documents and document
tracking to the designated
staff for indexing.

INDEXING

1.11. Indicate the date and time
receipt in the document
tracking.

Page 19

FEES PROCESSING PERSONS
TO BE TIME RESPONSIBLE
PAID

of None

OS None 1 day Administrative Assistant/
None (simple) Accountant I/
ty of Accountant II
ble 3 days
(complex) Accounting Division
date
sing None (per batch)

OS

g
None

of None 3 hours Administrative Assistant
Accounting Division

9 of 236

CLIENT STEPS AGENCY ACTION
1.12. None
1.13. None 1.12. Record the PO date and
1.14. None number, particulars and
1.15. None amount in Supplier’s index
payment.
1.17. None
1.13. Affix initial below the funds
available portion of the PO

1.14. Accomplish the document
tracking by indicating the d
and time when the indexin
completed.

1.16. Forward the POs, JOs, CO
and other contracts to the
Department Chief
Accountant/Asst. Chief
Accountant /Chief
Disbursement Section for
review and signature in the
Funds Available portion of
PO.

APPROVING

1.17. Indicate the date and time
receipt in the document
tracking.

Page 20

FEES PROCESSING PERSONS
TO BE TIME RESPONSIBLE
PAID

x of None

s
O. None

date
ng is None

OS

None

e
f the

of None 1 day Chief, Disbursement
(simple) Section

3 days (Below Php 500,000.00)
(complex)

0 of 236

CLIENT STEPS AGENCY ACTION
1.18. None
1.18. Review the POs, JOs, CO
1.19. None and other contracts with
1.20. None approved ORS and
1.21. None supporting documents.
1.22. None
1.19. Sign/Certify as to Availabil
1.23. None of Funds based on the
1.24. None Manual of Authorities.

1.20. Accomplish the document
tracking by indicating the d
and time of approval.

1.21. Forward the documents to
Releasing Staff.

RELEASING

1.22. Detach the document
tracking; Indicate the date
time of release.

1.23. Forward to assigned staff f
encoding in the disbursem
database.

1.24. Stamp “Released”; Indicat
time and date in the PO.

Page 21

FEES PROCESSING PERSONS
TO BE TIME RESPONSIBLE
PAID
Assistant Chief
OS Accountant/
Accountant IV
(per batch)
(Php 50,000.00-
None 100,000.00)

lity Chief Accountant,
None Accountant V

date None (Php 100,000.00+)

Accounting Division

o the
None

and None

for 2 hours Administrative Assistant
ment (per batch) Accounting Division

te None
None

1 of 236

CLIENT STEPS AGENCY ACTION
1.25. None
1.25. Release the duly
certified/signed PO to the
Property and Supply
Management (PSMD).

TOT

Notes:
Classification

**Simple Transactions
 Duly processed and certified simple transactions in na
released three (3) days to Approving Authority;

***Complex Transactions
 Requires further verification, more time to process, bu
documents to validate, needs additional supporting
documents, with tax implications
 Duly processed and certified complex transactions in
nature released seven (7) working days to Approving
Authority.

Page 22

FEES PROCESSING PERSONS
TO BE TIME RESPONSIBLE
PAID

None

TAL: None Simple 3 days
Complex 7 days

Kind of Transaction
 Services rendered under contract of service
ature (consultants and other Professional Services)

 Contracts from Consultancy Services
ulk (Individual/Firms - Local and Foreign Nationals)

 Purchases of Supplies and Equipment (other
than Proc. Service and amount is above
P50,000.00)

 Hotel Accommodation (above P50,000.00)

2 of 236

CITIZEN’S CHARTER NO. CO-AF-05-06-07.PROCE

This process includes processing of Obligation Reque
preparation, processing and issuance of Checks/LDDAP-ADA
obligation to DENR employees, individuals, agencies or credi

Office or Division: Accounting and Budget Divisions-F
Classification: Cashier Section-General Services
Type of Transaction: DENR Central Office
Who may avail: Complex*
Highly Technical**
G2G - Government to Governmen
G2C - Government to Citizen
G2B - Government to Business
Internal: DENR Central, Regional,
Regional Offices), and Head of Att

External: Creditors, Contractors, S

CHECKLIST OF REQUIREMENTS***
General Requirements
Disbursement Voucher DV, if applicable (3 Original Copies)
Obligation Request and Status (ORS) (3 Original Copies)
1. Travelling Expenses

A. Local Travel
 Approved Travel Order (1 Original)
 Itinerary of Travel (1 Original)
 Air Ticket Travel Order, if applicable (1 Photocopy)
 Special Order, if applicable (1 Photocopy)

 Additional Requirements for Reimbursement
o Certificate of Travel Completed (1 Original)

Page 23

ESSING OF PAYMENT OF CLAIMS

est and Status (ORS) and Disbursement Voucher (DV), and
A and corresponding Advices. This process is used to pay an
itors for goods purchased and services rendered.

Financial and Management Service,
s Division-Administrative Service,

nt

, PENR and CENR Offices, Bureaus (including Central and
tached Agencies
Suppliers and Service Providers and Consultants

WHERE TO SECURE

Requesting Party
Requesting Party

Concerned Employee
Concerned Employee
Concerned Employee
Concerned Employee /Human Resource Development
Service

Concerned Employee

3 of 236

CHECKLIST OF REQUIREMENTS***
o Certificate of Appearance (1 Original)
o Paper/Electronic Plane Ticket, if applicable (1

Original)
o Boat or Bus Tickets, if applicable (1 Original)
o Taxi or Transport Receipts (1 Original)
o Boarding Pass (1 Original)
o Terminal Fee Tickets/Stubs (1 Original)
o “Annex A” Certification of Expenses not

Requiring Receipts, if applicable (1 Original)
o Trip Ticket, if applicable (1 certified true copy)
B. Foreign Travel
 Approved Travel Authority (1 Original)

 Approved Itinerary of Travel (1 original)
 Letter of Invitation of Host/Sponsoring country (1

original)
 Flight Itinerary (1 original)
 Authority from the Office of the President to claim

representation expenses, if applicable (1 original)
 Certificate of Appearance/Attendance (original)
 Certificate of Travel Completed (original)
 Plane Ticket, if applicable (1 original)
 Boarding Pass, if applicable (1 original)
 Daily Subsistence Allowance (DSA) Rate (1

photocopy)
 Narrative Report on Participation (1 original)
 Bills/receipts for non-commutable representation

expenses approved by the President (1 original)
2. Catering and Accommodation Expenses

A. Training/Seminar/Workshop

Page 24

WHERE TO SECURE
Concerned Employee /Head of Office-Place of Destination
Concerned Employee /Airline Company

Concerned Employee /Ticketing Office
Concerned Employee /Taxi Driver
Concerned Employee /Airline Company
Concerned Employee /Airline Company
Concerned Employee

General Services Division (GSD)

Office of the Secretary (for DENR Undersecretaries down
to Employees)
Office of the President (for the Secretary)
Concerned Employee
Host Country

Airline Company/Ticketing Office/Travel Agency
Office of the President

Concerned Employee
Concerned Employee
Concerned Employee /Airline Company
Concerned Employee Airline Company
International Civil Service Commission (ICSC) of United
Nations
Concerned Employee
Requesting Party/Claimant

4 of 236

CHECKLIST OF REQUIREMENTS***
 Approved Purchase Request (1 Original)
 Notice of Award (1 Original)
 Approved Notarized Contract (1 Original)
 Notice to Proceed (1 Original)
 Bids and Awards Committee Resolution (1 Original)
 Signed Notice of Meeting/Special Order (1 original)
 Three (3) Quotations (for transactions above

P50,000.00 supplier must be PHILGEPS registered
with posting) (1 original)
 Abstract of Quotations (1 original)
 Attendance Sheet with Heading/Event/Date/Venue
certified by the Requesting Party (1 Original)
 Certificate of Acceptance signed by the Requesting
Party (1 Original)
 Billing Statement/Sales Invoice/Statement of
Account/Official Receipt (1 original)
 Approved Project Procurement Management Plan
(PPMP)(1 Photocopy)
 Catering Agreement (for transactions above
P50,000.00 must be notarized) (1 original)
 Copy of PHILGEPS Document Request List
(DRL)/Posting Reference Number/Award Notice
Abstract (1 computer generated)
B. Catering Services for Meeting
 Approved Notice of Meeting (1 Original)
 Purchase Request (1 Original)
 Service Agreement (1 Original)
 At least three (3) Quotations (certified by the
Requesting Party) (1 Original)
 Abstract of Quotation duly noted by Head of Office
and Approved by Director’s Level (1 Original)

Page 25

WHERE TO SECURE
Requesting Party/Concerned Office/Administrative Service
Property and Supply Management Division (PSMD)
Property and Supply Management Division (PSMD)
Property and Supply Management Division (PSMD)
Property and Supply Management Division (PSMD)
End –User
End –User/ Service Providers, or Property and Supply
Management Division (PSMD)

Requesting Party/Concerned Office
End –User

End –User

Service Provider

End –User

Property Management Section, PSMD

Property Management Section, PSMD

End –User
End –User
Service Provider
End –User/Service Providers

Property and Supply Management Division (PSMD)

5 of 236

CHECKLIST OF REQUIREMENTS***
 Certificate of Acceptance signed by the Requesting

Party (1 Original)
 Sales or Charge Invoice/Statement of Accounts (1

Original)
 Attendance Sheet certified by the Requesting Party

(1 Original)
 Approved Project Procurement Management Plan

(PPMP)(1 Photocopy)
C. Registration Fee
 Letter Invitation (1 original, or printed copy of email)
 Special Order (1 photocopy)

3. Mandatory Expenses
A. Water and Electricity
 Billing Statement/Statement of Account (1 Original)

B. Communication/Telephone Expenses
 Billing Statement/Statement of Account (1 Original)

 Certification that Phone calls are Official in Nature (1
Original)

 Contract (1 certified copy)
 Annual Procurement Plan (APP) (1 certified copy)
C. Gasoline
 Billing Statement /Statement of Account (1 Original)
 Vehicle Trip Ticket (1 Original)
 Charge Invoice (1 Original)
 Daily Trip Record (1 Original)
 Requisition & Issue Slip (1 original)
 BAC Resolution, if first payment (1 certified true

copy)

Page 26

WHERE TO SECURE

End –User

Service Providers

End –User

End –User

Service Provider or End-User
Secretary or Undersecretary, DENR Central Office, or
End-user

Electricity and Water Service Provider (Meralco and
Manila Water)

Telecommunication Service Providers (e.g. PLDT/ Smart/
Globe)
General Services Division (GSD)

Service Provider or Requesting Party (c/o BAC-PSMD)
Procurement Unit or Section (c/o BAC-PSMD)

Gasoline Service Center
Motorpool Section, General Services Division (GSD)
Gasoline Service Center
General Services Division (GSD)
Motorpool Section-General Services Division (GSD)
Procurement Management Section-PSMD

6 of 236

CHECKLIST OF REQUIREMENTS***
D. Janitorial Services
 Duly signed and notarized Contract with Certificate

of Availability of Funds, if first payment (1 certified
true copy)
 Billing Statement/Statement of Account (1 original)
 Duly approved Daily Time Record (1 original)
 Certification of Service Rendered (1 original)
 Duly approved Attendance Sheet with total number
of hours/days worked by individual janitors (1
original)
 Letter Request for additional Janitorial Personnel, if
applicable (1 original)
 BAC Resolution, if first payment (1 certified true
copy)
 Notice to Proceed, if first payment (1 original)
 Notice of Award, if first payment (1 original)
 Approved PPMP, if first payment (1 photocopy)

 Purchase Request, if first payment (1 original)
 Payroll Register (1 certified copy)
E. Security Services
 Duly signed and notarized Contract with Certificate

of Availability of Funds, if first payment (1 certified
true copy)
 Billing Statement/Statement of Account (1 original)
 Duly approved Daily Time Record (1 original)
 Certification of Service Rendered (1 original)
 Duly approved Attendance Sheet with total number
of hours/days worked by individual security guards
(1 original)

Page 27

WHERE TO SECURE

Property and Supply Management Division (PSMD)

Janitorial Service Provider
Janitorial Service Provider
General Services Division (GSD)
Janitorial Service Provider

Requesting Party

Procurement Management Section-PSMD

Property and Supply Management Division (PSMD)
Property and Supply Management Division (PSMD)
End-user or Property and Supply Management Division
(PSMD)
End-user
Janitorial Service Provider

Property and Supply Management Division (PSMD)

Security Service Provider
Security Service Provider
General Services Division (GSD)
Security Service Provider

7 of 236

CHECKLIST OF REQUIREMENTS***
 BAC Resolution, if first payment (1 certified true

copy)
 Terms of Reference (1 Photocopy)
 Notice to Proceed, if first payment (1 original)
 Notice of Award, if first payment (1 original)
 Approved PPMP, if first payment (1 photocopy)

 Purchase Request, if first payment (1 original)
 Payroll Register (1 certified copy)
4. Salaries of Individuals Hired under Contract of
Service (COS)
 Contract duly signed, notarized with certificate of

availability of funds (1 original copy and 2 certified
true copies for first claim)
 Accomplishment Report approved by Requesting
Party (1 original copy)
 Approved Daily Time Record and duly verified by
Personnel Division (1 original copy)
5. Consultancy Services
 Approved Purchase Request (1 original)
 Three (3) Quotations (1 original)
 Abstract of Quotation duly noted by Head of Office
and Approved by Director’s Level (1 Original)
 Request for Quotation, if first payment (1 certified
true copy)
 BAC Resolution, if first payment (1 certified true
copy)
 PhilGEPS Posting Reference Number & Award
Notice Abstract (for transactions amounting to more
than P50,000.00), if first payment (1 original)
 Notice of Award, if first payment (1 original)

Page 28