May 2022 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter

May 2022

Our CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
mission

Above all else,
we are committed
to the care and
improvement of
human life.

2 About HCA Healthcare

Letter from Jim Brown, CEO 3

You may recall that “You Asked, We Listened” was established in 2020 in response to suggestions in
the Employee Engagement Survey. I wanted to take this opportunity to highlight some of the recent
changes, enhancements, and additions. The list below comes as a result of you providing feedback
about what we might do to make HCA North Cypress a great place to work.

Addition of a lactation room on the administrative corridor on the hospital’s first floor near the cafeteria
Staff access to the recently upgraded gym/weight room located on the first floor of POB1
Reopening of the Café in POB 2 near outpatient imaging and HOPD
Breakfast service in the cafeteria
Chick-fil-a Wednesdays in the cafeteria
Starbucks now open on Sundays
Picnic tables for outdoor dining and fellowship
Extended weekend shuttle hours
Additional timeclocks
Daisy Award promotion

There are also a number of projects underway that I believe you will enjoy or find beneficial.
Some of these include the following.

Bench installation at the shuttle drop-of
Baby changing tables in public restrooms
EV charging station
Security cameras in Pre-op/Post-op

In addition to these changes, we’ve also purchased task chairs, additional recliners, minor
equipment, and begun refurbishing break rooms and offices. I share these examples as they may
trigger further ideas of modest improvements that we can make. Please keep your ideas coming.

May 2022 – Event Calendar

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

2 3 4 National Day of Prayer 5 Cinco De Mayo 6 7Hospital Week 6th – 12th 8
2:00 p.m. – HCA North Hospital & Nurses Nurses Week 6th – 12th
Safety and Health Week EID al-Fitr Cypress Flag Pole in the Mother’s Day
Celebration! front of the hospital. Week Pep Rally! National Nurses Day!
15 Minute Chaplaincy Hospital/Nurses Week Hospital/Nurses Week
9 10 Led Service 12 Hospital/Nurses Week Celebration Day 3
Celebration Day 1 Celebration Day 2
11 Wagging Festival 15 EMS Week 15th – 21st
Wednesday! of 13 14
Cultures
Hospital/Nurses Week Hospital/Nurses Week Hospital/Nurses Week National Day!
Celebration Day 4 Celebration Day 5 Celebration Day 6
Complimentary, Cafeteria

16 17 18 19 20 21 22

National
BBQ Day!
Cafeteria Option

VITAL VOICES ENGAGEMENT SURVEY VITAL VOICES ENGAGEMENT SURVEY VITAL VOICES ENGAGEMENT SURVEY VITAL VOICES ENGAGEMENT SURVEY

23 24 25 26 27 28 29 VITAL

VITAL VOICES ENGAGEMENT SURVEY VITAL VOICES ENGAGEMENT SURVEY National Hamburger Day! VOICES
Complimentary ENGAGEMENT

Hamburgers provided by SURVEY
LAST DAY!
HCA North Cypress

30 31 HCA North Cypress honors Asian American

and Pacific Islander Heritage Month

May 2022 – Nurses / Hospital Week

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Cinco De Mayo

Hospital Week 6th – 12th
Nurses Week 6th – 12th

May 12th 65 Hospital and Nurses 78
Week Kick-Off!
Admin Dunk Tank Booth Hospital/Nurses Week Hospital/Nurses Week Hospital/Nurses Week
Hope Fund Winner Leader Pep Rally
Parking Spot Raffle Celebration Day 1 Celebration Day 2 Celebration Day 3
Starts! Mariachi Band
Laredo Breakfast Taco Bar National Nurses Day! Leaders Serve You in Rudy’s
$5.00 per ticket Crawfish Boil
Tickets Available
through (HR- Falen) or Hispanic Colleague 5:00 p.m. – 8:00 p.m. Your Department! Breakfast Taco’s
(Admin – Kuirshan)
Network hosts a Live Music Coffee and Cookies Employee Entrance

complimentary Balloon & Face Paint on Wheels! 6:30 a.m. – 8:00 a.m.

Cinco De Mayo Artists 6:30 a.m. – 8:00 a.m.

Nacho Bar Physician’s Parking Lot
Complimentary Massages Complimentary Massages Complimentary Massages
In the Cafeteria

9 Hospital/Nurses Week 10 11Hospital/Nurses Week Hospital/Nurses Week 12 13Hospital/Nurses Week
Celebration Day 4 Celebration Day 5 Celebration Day 6 Celebration Day 7

Day and Night Shift Taco “Breakfast” Tuesday Day and Night Shift Festival National Day!
Hot Dog Bar Laredo Taco Company Ice Cream Sundae Bar of
Made to Order 11:00 a.m. – 2:00 p.m. Cultures Complimentary in
11:00 a.m. – 2:00 p.m. Breakfast Taco Bar 9:00 p.m. – 10:00 p.m.
9:00 p.m. – 10:00 p.m. Founders – Lobby 11:00 a.m. – Cafeteria
6:30 a.m. – 8:30 a.m. Wagging 1:00 p.m.
Complimentary Massages Wednesday!
Crazy Socks Day! Admin Dunk Tank Booth PIE your leader for
You knock our SOCKS off Complimentary Massages Hope Fund Winner Parking $20.00 Money Raised
goes to the Hope Fund
Complimentary Massages Spot Raffle Starts!
Complimentary Massages Cafeteria

CONNECT TO PURPOSE

Congratulations – 2021 Unit of Distinction Nominee!

Due to your hard work and excellence in patient care, HCA HOUSTON N CYPRESS – MED SURG 4
was recognized during the Unit of Distinction Awards Ceremony as a 2021 Unit of Distinction Award
Honorable Mention Award Winner .

MS4 Ranked 6
#54 out
of 550+

HOSPITAL UPDATES

Q2 – Amy Albright Q3 – Timicia Dupree Q4 - Alyssia Prince
Cath Lab Inpatient Rehab Emergency Department

HOSPITAL UPDATES

Q1 – Valarie Waldrup Q3 - Daniel Beer Q4 – Myrna Francisco
PBX OR Scheduling Food and Nutrition Services

ICU NURSEHOSPITAL UPDATES

CONGRATULATIONS TO OUR

JAMIE CRAIG, RN

ENVIRONMENTAL SERVICESHOSPITAL UPDATES

CONGRATULATIONS TO OUR

LIONEL BRANCH

HOSPITAL UPDATES

HCA NC
Volunteer
Celebration!

HOSPITAL UPDATES

HCA NC Volunteer Celebration!

WELCOME

Please join me in welcoming Samuel “Wes” Wesson to our team as the
Vice President of Operations. In this role, he will oversee the Pharmacy,
Laboratory, Security, Valet, and Environmental Services departments.
Additionally, he will serve as the Co-Ethics and Compliance Officer for our
campus.

Wes has worked at HCA for over 12 years, most recently as the Associate
Chief Operating Officer at one of our sister facilities in San Antonio. Prior to
that, he also worked with our Ambulatory Surgery Division (ASD), Clinical
Excellence, Performance Improvement, and Strategic Growth teams. He
has a vast knowledge of our HCA portfolio and lots of great experience!

Wes is a United States Navy Veteran and has been married to his wife,
Seanna, for 24 years. He has two daughters, Samara (23) and Samaya (17)
– Samara graduated from Stanford University and now lives in New York,
while Samaya is a high school junior in Arlington and a competitive
volleyball player. Wes is both a UT Longhorns and Dallas Cowboys Fan.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONGRATULATIONS

Congratulations Boss We are so happy to
Lady on receiving your celebrate with you

MBA! We are super in this huge
proud of your hard work accomplishment!

and determination! Congratulations on all
You Rock! of your hard work and

Love, dedication!
Your Med Staff Girls
Quality Department

HCA North Cypress congratulates Miranda on her amazing achievement! We are proud of you!
#raisingthebar #unlockpossibilities© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Updates

15

Hospital Updates

16

Hospital Updates

North Cypress, we need
your help!

Wednesday, May 4th
7:00 am – 1:00 pm in the Founders Room!

The blood bank is currently in need of
increasing their type “O” blood supply.

Did you know that about 43% of Americans are Type O blood? It's also
the most used blood type for major traumas when the blood type is
unknown in a patient and is currently in limited supply.

Please schedule your appointment at GIVEBLOOD.ORG today and help
care for our local patients. You can also sign up using the following link!

https://www.commitforlife.org/donor/schedules/drive_schedule/339334.

Don’t forget! You can long these volunteer hours at
HCA Healthcare (yourcause.com)!

17



Hospital Updates
April 2022 Town Halls – Thank YOU For Coming!

19

Hospital Updates
New MRI Installation!

20

Hospital Updates

Premiere Parking Spaces! You Can WIN!

#1 #2 #4 Attention HCA North Cypress

#1 #2 #4 Starting May 12th, 2022
Employee Employee Hope Fund
YOU
of the of the Monthly
Quarter Quarter Winner will have an opportunity, monthly, to
purchase raffle tickets donating money to

HCA’s Hope Fund!
At the end of the month, one lucky winner
will be selected to park in premiere parking

space #4!
The raffle will start at the Festival of Cultures, on May 12th

Admin Dunk Tank Booth

$5.00 per ticket
Tickets Available through (HR- Falen) or (Admin – Kuirshan)

21

VP of “Dear HCA Houston Healthcare North Cypress Colleagues,
Quality,
Junnius As your Hospital Executive Champion of the 2022 Houston
Pollard’s March of Dimes (MOD) March for Babies, Mother of a
office with Movement, I am incredibly grateful to let you know that we
his new raised $4,569 as a facility. Our goal was $2,811, so we
flock of raised 62.5% over goal!

pink Whether you joined our team, donated money, participated
friends! in one of our many fundraising events (Tutus, Flamingo
Flocking, Dime Ware, Gift Baskets), or joined us for the
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Houston MOD walk, I appreciate you.

A special thank you to Brittany Lollis, Allison Horvitz, and
Erica White for leading this year’s effort alongside me as
Team Captains for HHH North Cypress.

Thank you for being on our team, and more importantly,
thanks for being family!”

Alex Brock, HCA North Cypress, COO

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HOSPITAL UPDATES March
of
March of Dimes
Dimes:

24

FLAMINGO FLOCKING YOU PAID, WE PLAYED! PURPLE TUTU

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Updates

Cy-Fair Education Foundation – HCA Gives Back

27

EMPLOYEE ENTRANCE CAFETERIA HCA NC CHAPEL

A month observed by Muslims
around the world!© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Karen Bard, Patient Experience Director, leading by example every
day, with every interaction, and every moment she exemplifies
what #caringlikefamily and #raisingthebar truly means. Karen
always finds a way to #unlockpossibilities for our patients and
employees. Karen Bard, YOU are the PATIENT EXPERIENCE! We
appreciate you and the work you do for our hospital, employees,
and our patients!

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Dr. Rushford

Officer John Blanca, Dr. Roy &
IMCU Team Spirit! FNS Nguyen, PT

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

1st Place
2nd Place
3rd Place
© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

CONNECT TO PURPOSE

Celebrating National IR and PBX Week!

34

CONNECT TO PURPOSE

Celebrating National Lab Week!

35

CONNECT TO PURPOSE Your HCA
Houston
FWU5538 Healthcare
Chaplaincy
CareTeam
Program
Free App!

36

CONNECT TO PURPOSE

HCA North Cypress Chaplaincy Schedule

April 2022
On-Call Chaplain:

Refat Fereg
(401) 578-8205

[email protected]

The Chaplaincy Monthly
Schedule is available for
view on our HCA North

Cypress Intranet Site
under the Chaplaincy

folder!

37

PEOPLE *WOW, 20+ Years with HCA!

Suzanne Bryan 5/18/1992 Rolando Berrios-Padilla 5/16/2011 Jennifer McCashland 5/28/2018
Valarie Waldrup 5/27/1993 Stephanie Roberts 5/7/2012 Karen Bard 5/13/2019
Kim Tran 5/30/1994 Janet Isaacson 5/7/2012 Heidi Huber 5/13/2019
Bryan Shepherd 5/9/2001 Janice Eveline 5/21/2012 Jury judy Luu 5/13/2019
Lisa Koblenz 5/7/2007 Ignatius Bogonko 5/6/2013 Jaelyn Kelly 5/11/2020
Ursula Martinez 5/21/2007 5/20/2013 Tylisha Washington 5/3/2021
Laurie Brandli 5/29/2007 Sandra Heinz Kennedy Williams 5/3/2021
Cynthia Gilreath 5/19/2008 5/20/2013 Sarai Usai 5/3/2021
Thilahavathy Ramasamy 5/27/2008 Stephanie Escobar 5/20/2013 Callie Meyers 5/10/2021
Aylen Holum 5/18/2009 5/20/2013 Georgia Mccool 5/10/2021
Gretchen Sprouse 5/18/2009 Derick Jones Terri Kidd 5/10/2021
Rachel Fox 5/18/2009 Benjamin Minter 5/5/2014 Tosha Rine 5/10/2021
Sylvia Perry 5/18/2009 Sarah Gapp 5/19/2014 Samer El Hajj Dawoud 5/10/2021
Carla Jerro 5/17/2010 Tamera Rodriguez 5/18/2015 George Devillez 5/10/2021
Jeffrey Caballero 5/17/2010 La'Theisheia Spears 5/2/2016 Kathy Dullea 5/10/2021
Eva Lopez 5/17/2010 Vincent Rodea 5/16/2016 Nina Novicio 5/10/2021
Twila Burlew 5/16/2016 Sharon Starks 5/20/2021
Patricia Franco 5/2/2011 Jacqueline Garibay 5/16/2016 Rustam Shakirov 5/24/2021
Lori Campos 5/2/2011 5/16/2016 Munira Adam 5/24/2021
Ewa Chlebicka 5/2/2011 Rachel Martin 5/8/2017 Sakshi Patel 5/24/2021
Lanecdra Ortiz 5/2/2011 5/22/2017 Claudia Hernandez 5/24/2021
Andrea Bello 5/9/2011 Garrett Brown 5/22/2017 Rosemary Carbajal 5/31/2021
Gabriele Fuhring 5/16/2011 5/22/2017
5/16/2011 Chris Lewis-Boykin 5/21/2018 38
Donna Laurent 5/21/2018
Antoinette Castro
David Shackelford
Saul Schneibolk
Vineeth Cherian
Stacey Smith

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

2022 Awards of Distinction Nominees

The Innovators Award: Frist Humanitarian Award:
Trang Le, Pharmacy Director Physician Category

Excellence in Nursing Award: Dr. Carlos Encarnacion, Cardiothoracic Surgeon
Aileen Juanillo, Infusion Services RN Dr. Mimi Phan, (ICU Intensivist) Cardiovascular & Pulmonary
Jessie Toth, ICU RN Disease Specialist
Christian Llorente, ICU RN
Yvette Rocha, MS2 RN Volunteer Category
Jamie Craig, ICU RN Carrell Thomas, HCA Chaplain
Houston Knox, HCA Volunteer, Texas Department of Safety and
the Transportation Security Administration (TSA) Volunteer

Employee Category
Ghazala Rizvi, Ultrasound Department (Nights)
Jeanine Rellinger, MRI Supervisor
Luis Jimenez, Polysomnography, Sleep Lab

39

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Emergency Department, Main Campus
Amber, Autumn, and Sara

On Saturday the 12th of March, I had to visit the emergency
room at North Cypress. Pleasantly surprised by the friendly
ambiance, enhanced by the excellent attentive care I reviewed
by the nursing staff. Amber Harris, ER RN, was the initial
person that greeted me, Autumn was my next point of
contact that day, and Sara Jakob, RN, was the last of the
nursing staff that took care of me. These ladies helped to
make my unfortunate visit to the emergency room not only
tolerable but pleasant. Thank you to these angels.

40

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

IMU

41

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Care Recognition: Our Greatest Strength!

1. Twila Burlew
2. Brandy Wallace
3. Carrie McCoy
4. David Aranda
5. Eman Said
6. Mina Iskander
7. Ashley Calvin

42

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Care Recognition: Our Greatest Strength!

1. Karen Bard
2. Alex Moon
3. Zana Hussain
4. Allison Moore
5. Augustina Heddens
6. Cheryl Horton
7. Geralidine Denila

43

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Polo Barfield

“Polo took such great care of me. He is right on top of things and
followed my record so that I didn’t fall through the cracks. I have
been coming to North Cypress for 12 years and I always receive
the greatest care. I can’t possibly think of going anywhere else.
It was an absolute pleasure dealing with Polo.”

Great job Polo!!! Thank you for your continued hard work and
dedication to our patients! You are very much appreciated for all
you do!! - Denise Havens, Manager, Business Development &
Scheduling Services

44

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM

Gayle Larson

Physical Therapist, Towne Lake

………

Family: Happily married to Larry, proud
mom to 3 young adult children, and doggo
mom to 2 puppers
Favorite Color: Blue
Favorite Quote: Just because things could
have been different doesn’t mean they
would’ve been better – Adam Grant
Hobbies: Gardening, yoga, reading,
gardening
Interesting Fact: Learned to drive a tractor
and grain truck before driving a car
Favorite HCA Memory: The warm welcome
I received as a new employee from our
incredible Towne Lake Sports Med and
Rehab crew
HCA Tenure: 2.5 years

45

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS MANAGERS 46

Tina Nalbone

Manager, East Unit/IMCU

Family: Husband Anthony Nalbone. Just celebrated our 27th wedding anniversary this
month. He works at Phillips 66 here in Houston as the Operation Excellence Manager.
Daughter Tessa Nalbone is a Registered Nurse in the ER at St. Peter’s Hospital in Olympia
WA. She started her career at the beginning of COVID and has continued to grow and
thrive. Son Brendan Nalbone. He is a chemical engineer working at Phillips 66 Refinery in
East Bay San Francisco. This plant is working on a “Go Green” project and will convert
this plant into the world’s largest renewable fuel plant to support the growing demand
for this product. I have 2 fur babies: Max is 10 a Papillion and Molly is 5 and a
Beagle/Terrier mix. They go everywhere with us.
Favorite color: Hot Pink
Quote: Spread love everywhere you go. Let no one ever come to you without leaving
happier. – Mother Teresa
Hobbies: I love being in the outdoors. I tag along with my husband while he goes on
hunting adventures or works and hunts at our hunting lease in Louisiana. I love to read
and crochet. I find these activities very therapeutic.
Interesting Fact: I have done 6 corporate moves with my husband’s career. We married
and moved to St. Croix in the United States Virgin Islands. Then we moved to: 2.
Bellingham, WA, 3. Pismo Beach, CA, .4 East Bay San Francisco, CA, 5. Lake Charles, LA, 6.
Houston, TX. Throughout these moves I have met and worked with the most amazing
people who have enriched my life. I am thankful for this opportunity.
Favorite Memory at HCA: Last year during Hospital week we had the dunking booth and
everyone was paying to dunk our Admin Leaders. It was nice watching everyone have so
much fun and everyone we dunked were really great sports. It was for a good cause, our
Hope Fund.

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS DIRECTORS

Julie L. Hoff

Director, Critical Care Services

Family: Blessed with an amazing son Sean & wife Emily. I
have 2 beautiful grandchildren, Averie & Lane who are
absolutely the brightest lights in my life.
Favorite Color: Purple
Favorite Quote: “ Don’t judge each day by the harvest
you reap, but by the seeds that you plant.” Robert Louis
Stevenson
Hobbies: SPORTS – ASTROS are my favorite!! I love to
watch my grandchildren play sports as well. Like to travel
when able. Enjoy spending time with family & friends.
Interesting Fact: Once was an engineer on a train.
Favorite HCA Memory: Helping plan & participate in the
parade for HHH NORTH CYPRESS HEROES! It was an
absolutely heartfelt & inspiring event.
HCA Tenure: 15 YEARS

47

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEERS

L. Wayne Templeton Family: Wife, Carol H. Templeton; Son & Daughter – Todd &
Gwen; Stepsons; – Mark and Ken
Volunteer, Front Desk Favorite Color: Red
Favorite Quote: “All complex journeys are begun and completed
with one step at a time.” 48
Hobbies: Golf, Fishing, Beach, and Reading
Interesting Fact: My wife and I started volunteering at North
Cypress Medical Center the week it opened and are volunteers
number 1 & 2!
Favorite HCA Memory: I really like that people, not only hospital
employees but friends and family of patients, who express their
appreciation for the help we give them. Hospitals can be very
complex and intimating for those who do not visit very often
and are lost as to how to find them. They appreciate that we
will escort them to ICU, East Tower or Imaging etc. instead of
just telling them how many lefts and/or rights to make to get
there. They are stressed enough about having to deal with
someone who is sick or hurt and in the hospital and it makes me
feel good to know that our efforts are valued.
HCA Tenure: I started volunteering with Cypress Fairbanks
Medical Center in 2003 and moved to North Cypress Medical
Center the week it opened in 2007, so I have been with what is
now HCA for 19 years.

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEERS

Meg Crady

Volunteer,
OR Waiting / Radiology

Family: Married to Charlie for 50 49
years, 2 sons, 3 grands
Favorite colors: Red and
turquoise
Favorite quote: “The show must
go on!” (From my theatre days)
Hobbies: Reading, thrifting with
grands
Interesting fact: Charlie and I
have been Mr. and Mrs. Santa
Claus for 25 years and visited
with at least 50,000 kiddos

QUALITY

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North Cypress
performed, on average, compared to other hospitals in the HCA Healthcare System.

Scorecard Ranking Below Goal
At Goal
March 2022 Above Goal

64th out of 186th

111 84 97 89 92 78 79 81
81
67 63 68 64
60 60

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan '22 Feb Mar

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 50