PEAK 2019 Host Book

EVENT INFORMATION 2
3
Event Overview 4
Agenda & Mobile App 5
Primary Event Contacts 6
Property Map
Meet the Talent 9
10
PEAK WINNERS 11
12
Communications & Community Engagement 24
Corporate Services 25
Enterprise Program Office 34
Consumer Markets (formerly Retail & Direct Channels) 37
Corporate Strategy 39
Customer Care 40
Finance 41
Human Resources 42
Home & Entertainment 44
IoT Fixed Wireless & 5G 47
Legal Affairs 48
Marketing (combined former Marketing & Digital Experience and Commercial) 54
Metro by T-Mobile
Puerto Rico
Technology
T-Mobile for Business

EVENT OVERVIEW

The PEAK Achievement Award is the pinnacle of recognition at T-Mobile. Nominated by their peers and selected annually
by T-Mobile’s senior leadership team, PEAK Achievers are employees at the very top of their game in job performance and
How We Play. The award consists of a 4-night/5-day group travel award to Maui, HI for the winner and one lucky guest.

WHO’S WHO AT PEAK ACHIEVEMENT

NNaAmMe BEaBdgAeDs GES APPROVED

CREW

2

AGENDA

DAY 1 DAY 2 DAY 3 DAY 4 DAY 5

THURSDAY, MAY 30 FRIDAY, MAY 31 SATURDAY, JUNE 1 SUNDAY, JUNE 2 MONDAY, JUNE 3
Arrivals throughout the day
6:00 - 9:00 a.m. 6:00 - 9:00 a.m. 6:00 - 9:00 a.m. 6:00 - 9:00 a.m.
Group Breakfast Buffet Group Breakfast Buffet Group Breakfast Buffet Group Breakfast Buffet
(Courtyard) (Courtyard) (Courtyard) (Courtyard)

T-Mobile Check-In & Group 9:00 - 11 a.m. 7:45 a.m. Sponsored Activities 11:00 a.m.
Registration (Courtyard) Town Hall check in Choice of 1 activity on either Hotel Check Out
Winners Only 8:00 a.m. Saturday or Sunday
(Maui Ballroom) Race start time Transportation to airport
9:00 - 9:05 a.m. Sun Run/Walk Lunch on Activity, or on own throughout the day
Video opening with Cash Allowance
9:05 - 9:30 a.m. Sponsored Activities Luggage Storage Available
Leadership remarks Choice of 1 activity on either Slow Cooker Sunday (Maui Ballroom)
9:30 - 11:00 a.m. Saturday or Sunday
Q&A with Leaders 12:30 - 2:00 p.m.
Lunch on Activity, or on own Light Lunch Buffet for Late
11:00 a.m. with Cash Allowance Departures
Group Photo of Winners (Maui Ballroom)
(Anuenue Lawn)

Lunch on own with Cash
Allowance

6:00pm – 9:00pm 5:15 - 8:30 p.m. 5 - 9 p.m. 5 - 7 p.m.
Aloha Reception & Dinner Rock Salt Happy Hour
at the Sheraton Maui Resort Exclusive “Drums of the PEAK Achievement In-Flight
(Anuenue Lawn)
Pacific” Lu’au Awards Dinner Dinner at leisure with Cash
Allowance
“Drums of the Pacific” at the (Ocean Lawn, then Ballroom)

Hyatt Regency 9-11 p.m.

Club Magenta

(Anuenue Lawn)

Dinner and Awards
(Ocean Lawn)

MOBILE APP

Download the PEAK Mobile App!

We’ve launched the exclusive PEAK Mobile App to help keep everyone connected and informed during the event. The app is the
information hub before and during PEAK.

Check out the ‘Activity Feed’, get social with your winners, and see what they’re posting while adventuring on the beautiful island of
Maui! You can even push updates to your Instagram, Twitter, Facebook and LinkedIn accounts with the app on your profile page; just
remember to use #PEAK19.

Mobile App Download Instructions 3

Option 1:
Scan the QR code with your mobile phone (QR code reader required)

Option 2:
Search and Install from your Apple/Play Store: T-Mobile Events
• Select the Event: PEAK 2019
• Enter Event Password: Maui19

PRIMARY EVENT CONTACTS SETH DALEY

REWARDS & RECOGNITION Sr. Program Manager, Recognition
Cell: 206.200.1149
MORGAN CRAIN Email: [email protected]

Sr. Manager, Rewards & Recognition DANIELLE THOMPSON
Cell: 425.772.2922
Email: [email protected] Sr. Events Manager, Marketing & Experience
Cell: 253.740.0040
EVENT PRODUCTION Email: [email protected]

DEAN ARMINTROUT

Director, Events
Cell: 206.708.4373
Email: [email protected]

SLT ONSITE SUPPORT

KELLY DIGREGORIO

Executive Assistant to EVP
Cell: 425.770.0902
Email: [email protected]

LOSS PREVENTION

LEKIYA MANZO

Sr. Manager, Loss Prevention
Cell: 469.438.9745
Email: [email protected]

4

MAP

5

MEET THE TALENT

ASIA GONZALEZ

Retail Store Manager, Austin, TX
Asia joined T-Mobile at the dawn of Un-carrier and was privileged enough to see the evolution of such an amazing customer-
focused company. Starting as a part-time sales associate, she has grown both professionally and personally with this great
company. Asia dedicates her spare time to music by singing, writing, playing guitar and learning piano.

AMANDA ORTIZ

Retail Associate Manager, Central Texas
Amanda began her T-Mobile journey with the Mission Call Center as a Technical Support Specialist for more than two years. She
transitioned into Retail and has been in this department for more than a year in Austin, Texas. Amanda is currently pursuing her
degree in Public Relations & Marketing at Ashford University and plans on growing within the company upon graduation. She
is currently a member of Women In Technology International and enjoys networking with and empowering other professional
women working in all sectors of technology. Amanda keeps busy juggling between work, school, attending music concerts and
spending time with her boyfriend and their three dogs.

SAUL LOPEZ

Mobile Expert, Austin, TX
Saul Lopez, a Mobile Expert in Austin, TX, has been part of T-Mobile for almost two years. He currently has a bachelor’s degree
in American Sign Language and is pursuing his Sign Language Interpreting Certification. Saul is excited to persistently develop
leadership skills, actively partake in our Diversity and Inclusion chapter, and continue providing language accessibility to the deaf
and hard-of hearing community through T-Mobile.

6

MEET THE TALENT

MATTHEW CRORY REO LAURON

Account Expert, TEX, Oakland Call Center Global Care Partner, Engagement Coach, T-Mobile
Universal Activations
Matthew has been with T-Mobile for a year and a half and
strives to be the next homegrown leader straight out of Maine. Reo is in his 8th year of service, with all of it spent in the
He loves taking care of customers’ needs and helping his team T-Mobile account. As he gained tenure, Reo started sharing
rock the new TEX world. Music has always been his passion knowledge as a TCC Mentor. He also became our T-Voice
since he was little. Matthew taught himself to play three for Universal Activations back in February 2017, while also
instruments in high school, and spent a few years touring in an being a Senior Rep. He eventually got promoted to Coach in
Indie-Pop band. Now he enjoys being able to put those talents September last year. Other than being a rock star coach, Reo is
to use as a part of T-Mobile and the Magenta Family. also a famous guy in our site, being the resident choreographer
and taking care of just about every big dancing event. He is the
ABRAHAM STEPHENS head of Startek Makati’s awesome dance crew, the T-Movers!

Account Expert, TEX, Oakland Call Center

Abraham has been a part of T-Mobile for just over a year and
strives to take his TEX team to the next level with his positive
attitude and energy day in and day out. Music has been a
lifelong passion and pursuit for him. Aside from singing in
church all growing up, he sang and played guitar in a pop/
rock band for about four years after high school. Abraham has
always loved bringing joy through music and is thrilled to be
able to now bring that to his T-Mobile family.

7

PEAK
WINNER PROFILES

8

COMMUNICATIONS & COMMUNITY ENGAGEMENT

Gina Cohen
Sr. Communications Manager | Bellevue, WA

Gina is a lead writer on our Communications & Community Engagement team and drives a tremendous
amount of work from John’s cookbook, press releases, messaging, TEX stage content and everything
in-between. She ensures the Un-carrier voice is compelling, powerful, elevates the brand and humanizes
T-Mobile for current and potential new customers.

Maddie Egan
Sr. Specialist, Communications | Bellevue, WA

A rising star on the Employee Campaigns team, Maddie received four nominations for PEAK and one for
Winners Circle. She pitches in to help out wherever necessary and executes at the highest level – consistently
delivering on the high bar of excellence we require. She has taken the lead on T-Mobile Park, Earnings,
Benefits Annual Enrollment, Employee Stock Grant and countless other campaigns and events here at HQ. 

9

CORPORATE SERVICES

Brian Hall
Manager, Enterprise Security Ops | Bellevue, WA
2016 PEAK Winner

Brian Hall was nominated by a Field Loss Prevention Manager for his support, partnership, and willingness to
help, no matter what time of the day or night. He’s trained his team the same way, always understanding the
needs of the field and always trying to find the best solution for all of us. Brian is a leader with the capacity
to support and impact the entire organizations. Thank you so much Brian, for your invaluable contribution to
T-Mobile and the entire field team.

Alex Pottmeyer CEO Wild Card
Sr. Business Operations Manager | Bellevue, WA

Alex Pottmeyer has truly gone all-in this year to help in any way he can, particularly in supporting John and
the Office of the CEO. He never sits idle for long, is always looking for ways to drive our team forward or help
another team in need. Alex deserves a vacation but would never take one himself!

Carol Reifsnyder
Sr. Manager, Real Estate | Bellevue, WA

Carol Reifsnyder is a thought leader and a successful change agent in developing the future workplace
design strategy for T-Mobile’s business offices and call centers. She has a wonderful interpersonal style
and is extremely effective in partnering with leaders at all levels in sharing ideas to inspire and influence the
workplace evolution and providing the guidance and support necessary to help lead their teams through
change. She is a true visionary and is playing a major role in providing an exceptional workplace for our
employees to thrive and innovate!

10

ENTERPRISE PROGRAM OFFICE

Natalie Doll
Group Project Manager, Enterprise Program Office | Bellevue, WA

Natalie led multiple Un-carrier programs and projects in addition to being a go-to resource for highly complex
and challenging initiatives throughout 2018. She is consistently requested by all levels --- from executives
to working team members --- as a program leader for new projects, due to her knowledge of the business
and leadership abilities. Natalie consistently engages cross functional resources at all levels, contributes
as a thought leader and proactively identifies and manages risks in order to drive programs/projects to the
marketplace.

11

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Mike Allen
Truck Store Manager | Cottonwood Heights, UT

Mike Allen, Mountain West Truck Manager, is a true leader in our organization. The role of a Truck Manager
is tough! It requires long hours, travel, high energy and living the brand in unique and sometimes challenging
situations. In 2018 Mike really make his mark as a leader that always puts the needs of the team and
organization first of mind and takes quick action to lead in whatever may be needed. Mike’s span of impact
was felt across multiple channels, states, markets, and segments of our organization.

Erick Andrade
Territory Manager, TPR Sales | Houston, TX

Erick is an outstanding people leader; his impact is felt beyond his role as Territory Manager. He consistently
delivers exceptional sales and operational results; his impact can be seen in the Houston Market as a whole.
In 2018 Erick helped develop a local RSM to TM development program, identifying and mentoring Houston’s
next generation of TMs. That program combined with Erick’s passion for developing others, translated into
two TM promotions. Erick onboarded new recruits, significantly improved Houston’s TPR performance, which
resulted in a stronger partnership between COR and TPR teams.

Valerie Armstrong
Sr. Signature Merchandising & Ops Expert | Chicago, IL

Val brings a positive and contagious energy to every shift. She has become an operational expert, partnering
with Loss Prevention and sharing her processes with neighboring Retail teams. Val is a great resource for the
entire team, everyone knows they can go to her for help or guidance. Her quality of work and positive attitude
is as winning combination. Taking on stretch assignments and maintaining her high level of performance
makes her a true asset to Mag Mile, she is the epitome of what it means to be Un-carrier!

Jessica Arroyave
General Manager, Signature Store | Miami Beach, FL

Jessica is an amazing and engaged leader, always ready to show what T-Mobile has to offer, inside or outside
her Signature Store. She has an incredible work ethic and dedicates time to providing feedback to others,
mentoring employees for career growth, and creating opportunities for exposure. Jessica also offers unique
perspective on leadership, and tackles the status quo to help influence change. Jessica is deserving of this
nomination for her local efforts in Miami Beach, regional impact throughout the southeast, and nationwide
projection as a T-Mobile Hispanic leader.

Jenn Bailey
Sr. Program Manager, Sales Operations | Allentown, PA

Jenn has been instrumental in supporting the frontline. Her leadership in developing the Ops Ready! Audits
is what led to its success. Her program manager organizational skills as well as how receptive she is to field
feedback ensured a smooth execution. Jenn is always available to answer questions quickly or find someone who
can. Her cross-functional coaching and career development advice makes Jenn is a true example of the Un-carrier!

12

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Mike Boese
Director, Business Analysis | Bellevue, WA
2015 PEAK Winner

Mike has been a key contributor to the integration team since May of 2018. With just a small team, he has
developed a comprehensive, data driven model that has helped forecast synergies, costs, and long-term
decisions for the New T-Mobile.

Lindsay Carter Adams
Sr. Trainer, Sales | Birmingham, AL

Lindsay is always willing to take on any challenge. She took the role of Leader Specialist and immediately made
impacts with our Dealer Partners by identifying performance gaps, building and executing training workshops,
that led to performance improvements. But she didn’t stop there --- she was asked to take over the Nashville
TPR Market in addition to her own. She then transitioned into an interim Retail District Manager role for a larger
volume Retail District in Atlanta. Like a Swiss Army knife, Lindsay was whatever we needed in the market.

Mitch Clabeaux
Operations Manager | Fort Walton Beach, FL

As one of the first two non-engineering employees to hit the ground running with recovery and relief efforts in
Panama City after Hurricane Michael, Mitch spent countless hours providing relief supplies to the community.
Weeks following the storm, loading up trailers with water and supplies and delivering them to shelters and
anyone else in need. Mitch was a key player in leading over 100 employee volunteers who arrived from across the
Southeast. He is a true leader and an exceptional person who didn’t hesitate to make sacrifices to help others.

Juan Coello
Mobile Expert, Bilingual | Hazlet, NJ

This “sales warrior” is “the most curious and interesting person you’ll ever meet”. He has the passion and
ability to influence at all levels, from customers to his peers to his management. He is described by his
teammates as having a strong, winning work ethic; as a proactive problem-solver, and self-motivated. At the
beginning of 2018, he made a goal for himself that he wanted to achieve Winners Circle recognition, and
possibly a PEAK Achievement Award. Two huge goals – both accomplished!

Roseanne Davis
Sr. Customer Experience Manager | Bellevue, WA

Roseanne goes above and beyond for Go-to-Market and T-Mobile. She is an excellent mentor and the time
she dedicates to new hires sets them up for success. She also invested her time with Olympia High School
students in a social outreach event where she gave insights to her career path in T-Mobile and made it relatable
to the students. She spearheads projects with ease, her years of experience in the offers/promo space adds a
strategic perspective that makes our launches successful. In simple terms without her we’re toast!

13

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Steve DeVito
District Manager, Retail Sales | Cherry Hill, NJ

Steve is a great sales leader. He has proven many times that he will not settle for less than the best. He
achieves this by keeping customer service top of mind and developed a system which allows the MEs to
perform at the best level. He is extremely knowledgeable and can discuss in detail every metric we track. With
all this great knowledge, he never hesitates to show ME, RAMs, and RSM, proper behaviors and techniques to
help them be successful too.

John Diefenbach
Director, Market Sales | Chelmsford, MA

John demonstrated great leadership in AMPING New England to a growth-oriented sales culture. He helped
deliver 106% gross, which was #1 at T-Mobile for markets with 400k+ customers.

Gayle Eberhardt-Mitchell
Sr. Manager, Sales Training | Seminole, FL

Gayle exemplifies T-Mobile’s true values everyday through honest and thoughtful feedback and an unrelenting
desire to support and drive those around her to succeed. She supports the greater mindset of “Team
Together, Team Apart” that T-Mobile has always attributed to its greater success of being “a part of the family.”
Gayle serves those who serve others and has an innate ability to build strong strategies for employee and
organizational growth. Because frontline is first, Gayle pushes her team to find new and inventive ways to
support the team.

Daniell Eldridge
Sr. Assistant, Administrative | Tampa, FL

Daniell is an amazing team member and business partner. She lives the T-Mobile values every day! Daniell
went above and beyond to make sure the cleanup efforts after Hurricane Michael were successful and
seamless. On top of her normal busy schedule, she took ownership of the disaster and recovery logistic
coordination, she was an amazing help by diving in and tying up all the loose ends. Daniell is always willing to
help and come together as a team player. Daniell is a rock star and a key to our success!

Frankie Fajardo
Retail Store Manager | Orlando, FL

Frankie embodies servant leadership. He jumps at the opportunity to help. He was in Panama City after the
hurricane, always raising his hand to volunteer for whatever was needed. He is running one of the largest
volume stores in the company, but always finds time to support and guide his team. He is consistently one of
the first in speed to market when driving new T-Mobile initiatives. After the Southeast Women’s conference
Frankie helped empower women leaders on his team and was selected as the Women’s Leadership Network
lead for North Florida!

14

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Susan Ford-Ahern
Sr. Manager, Construction | Frisco, TX

Susan managed several critical projects to get Puerto Rico back serving customers after the hurricane, securing
14 permanent generators to ensure employees and customers safety in the event of future disasters. She
completed 8 rebuilds of hurricane damaged stores, which were complete gut and rebuilds; she also completed
7 remodels. Susan project-managed 17 new stores, 10 relocations, and 54% of all TPR openings in 2018.

Jenny Foss
District Manager, Retail Sales | Dallas, TX
2012 PEAK Winner

Jenny is a people-first leader, giving clear coaching, which compelled nearly every leader on her team to
nominate her. She always jumps in to help without hesitation. She has built tremendous relationships with
her support partners, including her Account Executive, yielding great results. When the mobile truck district
manager was promoted, without being asked she jumped in and helped the truck team coordinate the TX
State Fair which was the biggest event of the year resulting in 800 activations.

Cesar Garcia
Retail Store Manager | Orange, CA

Cesar jumped into the leader specialist role in 2018 and never looked back. Initially, the role called to serve
4 main pillars of the business, but Cesar took things much further. He made significant inroads by driving
awareness and success around digital tools in both channels. His ability to shift from training to execution and
work across all levels of the retail business have been outstanding. His problem-solving approach and solution
mindset are his forte. Full of integrity and such an easy partner to work with.

Mo Gharib
Retail Store Manager | Hazlet, NJ
2013 PEAK Winner

Mo’s efforts impacted the call center and that helped the local teams understand better how both groups work
together and how their efforts tie in to the greater company goals. Mo is a great partner and sees the big picture.

Tina Gonzalez
Retail Store Manager | Edinburg, TX

Cristina defines inspirational leadership. Impacted by the floods in McAllen, TX. Her nominations say it best
“Even with all of what was going on in her personal life, she led her team in a successful grand re-opening! She
was here to support us, guide us and motivate us. She has been there for us since day one and is so dedicated
to her role, her teammates and her store. She is such a beautiful person inside and out, has a huge heart and I
wish her nothing but more success!”

15

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Ivan Hernandez
Retail Store Manager | El Segundo, CA

Ivan demonstrates his passion to win every day through his unselfish actions; he is always willing to help
his team when needed and always stays positive and upbeat. He delivers extraordinary results and has
impacted Signature results. It is evident in his work ethic that he strives to enhance his individual and team
competencies. Ivan makes other leaders better around him by setting the example and holding his peers
accountable to the standards they have set for the Signature Store.

Mac Hobbs
Territory Manager, TPR Sales | Chesapeake, VA

Mac is a standout leader regardless of what area of the business he is in. He is amazing with building and
maintaining relationships and continually goes above and beyond for T-Mobile and our partners. Mac has
been an amazing support system for many, as he continues to finish in the top 10% of the company. He also
champions customer experience for our team, leading the charge with care and attention to our bottom line.
He has helped several emerging leaders actualize promotions in the recent years.

Coy Hollenbaugh
Territory Manager, TPR Sales | Bothell, WA

Coy has done an outstanding job in his role. Coy has impacted both COR and TPR through his inspirational
leadership and is always willing to take on additional responsibilities. Coy has hosted several business
acumen classes which has helped gain alignment as a Market.

TJ Hoseny
Mobile Expert | Sacramento, CA

TJ is an instrumental part of his store’s success. TJ has proven you can be a top performer and provide world
class customer experiences, customers often call him out by name in Customer Experience Surveys. TJ is a
leader among his peers and they were quick to recognize him. He stepped up to help lead his peer team while
their RAM was out. In addition to the work he has done within his own store, he is always quick to help in any
way that is needed within the district.

Judy Huang
Mobile Expert | Long Beach, CA

Judy is one of the premiere Mobile Experts in her district and the Market. In 2018, she overachieved in all
growth & revenue metrics. She maintained a 9.8 SME and 86 NPS for the entire year. Judy’s customers
absolutely love her! Judy is a great inspiration and role model for all of her peers throughout the district and
the LA Market.

16

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Brooke Janigian
Sr. Manager, Business Analysis | Concord, CA

Brooke has brought a level of business analysis to the Northwest Region that we’ve never had before. The
impact she has on the Northwest extends to the relationships she’s built with employees across the Region
and the influence she’s had amongst her national peers and HQ partners. She has been very active in
Women’s Leadership activities at T-Mobile and personally. She is vocal, unafraid, and bold in her approach to
driving business results.

Maria Jimenez
Sr. Manager, TPR Sales | Independence, OH

Maria Jimenez is a person who embodies what this award means. She is a champion of so many things that we
hold important at T-Mobile, servant leadership and putting people first. Maria is a trailblazer when it comes
to diversity and inclusionI and women in leadership. She is one of the founders of “Ladies in Magenta” in
Chicago that has hosted several local events for Chicago-based employees. She has an amazing ability to
extract the potential in people when they might not even believe in themselves.

Mari Johnson
Sr. Assistant, Administrative | Downers Grove, IL

Mari brought #NCredibleCares to life by spearheading our Back to School Initiative as well as our NC gives
back tour for the holidays. Our back to school events reached over 2500 students and provided over $70k in
supplies to those families. Over the holidays we reached over 1400 families by providing gifts and food to them
as well as warm coats/clothing. Mari is an integral part North Central with the support she provides daily, but
her efforts to help us give back to our communities make her truly #NCredible.

Jeremy Keene
Retail Store Manager | Vista, CA

Jeremy consistently goes above and beyond to help his team, district, and market deliver on our brand
promise. Jeremy selflessly invests a tremendous amount of time to deliver our values. He has led and hosted
countless charity and community events such as; building homes for Habitat for Humanity, Feeding San
Diego, San Diego Chamber of Commerce community events, and weekend team building events for the entire
San Diego team.

Danny Martinez
Retail Store Manager | Burbank, IL

Danny has been described as phenomenal and inspirational. He genuinely cares about his people. He is
known to have a relentless pursuit for excellence and a passion for developing talent. He leads by example
and has been pivotal in helping the district have YOY improvement in the Region. Danny is an indispensable
and trusted member of the team.

17

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Sergio Martinez
Retail Development Manager | Philadelphia, PA

Sergio received numerous nominations from his peers, direct reports and former employees that have worked
for him. He motivates and inspires everyone that meets him. He is not only a results warrior (Ranked #2 in the
Market) he is also thoughtful, dynamic, and very outspoken, and always up for a good challenge.

MacKenzie McDowell
Sr. Customer Experience Manager | Bellevue, WA

MacKenzie has been tasked with a project that will change how we manage inventory at T-Mobile. Through
this effort MacKenzie has had to learn a new role, new project support model and get a quality product out the
door that our field partners would be proud of. Over the last year Mackenzie has been challenged in ways that
most employees aren’t and her ability to react has truly been amazing. Her ability to navigate through multiple
business partners while making sure she captures all their requirements is unbelievable.

Alejandra Medina
Retail Associate Manager | Laredo, TX

Ale certainly has a bright future ahead of her, she is a passionate D&I advocate, a role model people leader
and what we genuinely consider a true embodiment of the Un-carrier spirit. It was this spirit that inspired her to
maintain her impeccable customer experience and sales performance, while enduring a 2+ hour commute from
across the border and all without a vehicle. Her story inspired many as she shared her experience at the Hispanic
Heritage Celebration in Florida last year. A nominee of Jon Freier, she is an example of what PEAK represents.

Gerry Moreau
District Manager, Retail Sales | Springfield, MA

Gerry did an amazing job last year transitioning into his new role. He has instituted a sales culture that is
second to none. Gerry ran the LDP initiative last year for the Region and based on feedback from peers and
others it was perhaps the best run version ever. He clearly put his personal touch on the program, and it
showed.

Robert Nery
Retail Store Manager | Chino Hills, CA

Robert has been an outstanding leader within SoCal for the past 6 years and his contributions and impact to
the company are continually growing. Like all great leaders Robert creates a culture where his employees and
customers thrive. His team describes him as passionate, selfless, inspirational, and humble! Robert can be
counted on to provide candid insights, pain points, and barriers to business partners and HQ, and always has
a solution to offer. He thinks about the business like he owns it.

18

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Gareth Nugent
Director, Market Sales | Greenwood Village, CO

Gareth has been an outstanding performer for many years in every role he has held at T-Mobile. In 2018,
he led the Region’s “Impact Performance” project where he worked with each of his peer MD’s to conduct
analytic reviews of Market business and develop high impact action plans to improve results. Because of these
efforts every Market was able to improve their performance ranking throughout the year. Gareth was also the
leader of the Region’s parity efforts between COR and TPR doors which delivered major results.

Anthony Parascandolo
Operations Manager | Staten Island, NY

Anthony made considerable impacts to the team and it was seen by the sheer number of nominations he
received. Anthony is always willing to lend a helping hand and guide with solid advice. Anthony is a valued
asset to the Operations Team and the Region.

Michael Perreira
District Manager, Retail Sales | Simi Valley, CA

Michael is known by his team, peers, and leaders, as a people-first leader. He strives to be his best every day
and encourages others to do the same. Taking on an interim role that lasted half the year, he made an indelible
impact on all around him. Michael is a key contributor to the success of Central CA and T-Mobile.

Doug Piller
Sr. Program Manager | Rathdrum, ID

Doug received multiple nominations from multiple business partners outside of his immediate working team.
He is an amazing cross-functional partner, selfless, ALWAYS follows through, positive attitude, goes beyond
his job description, leaves a lasting impression. Doug is a creative solution expert and hyper-focused on
eliminating pain points for both our customers and TMO supplier partners. Doug routinely acts beyond his
role to ensure that we all succeed. Doug’s tireless work has ensured our suppliers and internal teams work
together to provide our customers the Un-carrier experience they expect and deserve.

Timothy Pinfield-Wells
District Manager, Retail Sales | Cary, NC

Tim has fostered a people-centric culture that has allows his district to see record-breaking levels of success.
He has taught his team the benefits of accountability and how to learn from failure. He’s encourages them to
pursue their passions and provides the direction and support needed to achieve their goals. His dedication to
his team is unmatched and his passion for his people shows that he truly loves what does.

19

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Ray Poole
Signature Associate Manager | New York, NY

Ray is a true asset to the NY Signature store. He is responsive and proactive in how he manages his location.
He is always looking for ways to drive costs downs and result in the correct direction.

Delven Porter
Retail Store Manager | Beavercreek, OH

Delven not only contributes in a big way to performance metrics, but he is true people-first leader. He believes
in developing and growing his people. Devlen has also earned the respect of his team for his philanthropic
work, he works hard in order to give to others! He spends his free time mentoring under-privileged teens to
serve as a role model and reflect the path to success. Delven yearly leads a trip to the Philippines where he
has helped in building churches/schools.

Jesus Rascon
Retail Store Manager | Terre Haute, IN

Jesus is a top performer and with a far-reaching impact. He is always willing to step in and help when needed
and has been instrumental in driving early adoption of initiatives and offers in the market. Jesus brings a
high degree of energy and enthusiasm to work each day and has a passion for solving customer needs and
supporting his team and RSM. He truly exemplifies what it means to be customer-obsessed!

Matt Robertson
Director, Sales Operations | Bellevue, WA

Matt empowers his people to make decisions, show expertise and advocate for the frontline and customer
experience. He recognizes the skills and competencies in successful leaders and coaches to build these
skills. It is no surprise that Matt was asked to take on additional scope and responsibility this year, specifically
the in-store network and technology teams. In just a short time, he has challenged the status quo, pushing
past the existing expectations of the team, and reinventing the culture as a frontline focused organization,
dramatically shifting the mentality of the leaders and contributors.

Mark Rosalsky
Sr. Manager, TPR Accounts | Parsippany, NJ

Mark manages one of the larger TPR Dealers. He does a great job of managing their commission, contracts,
all while coordinating with HQ teams for alignment on key initiatives. Mark is a true liaison effectively
managing and fostering the relationship between the account and field teams.

20

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Scott Rynerson
Mobile Expert | Overland Park, KS

Scott goes out of his way to not only provide a great customer experience, but is also a great peer. It says
volumes when customers follow him from different stores because of the great customer experience he
delivers. He also proves that great customer experience and stellar sales results go hand in hand. Scott is an
amazing peer, partner, employee and father outside of work.

Ryan Sanchez-Breton
District Manager, Retail Sales | Fort Walton Beach, FL

Ryan is extremely dedicated and a passionate leader. He defines servant leadership, he is forward thinking
and empowers his team. Ryan really responded in a big way after Hurricane Michael and was first on the
ground to help employees and customers during recovery efforts. He helped supply devices to those
impacted, and assisted in coordinating the truck leads, staffing, and volunteers across the Southeast. Ryan is
a selfless leader who has truly gone above and beyond to help his team and the community in big ways.

Christie Sandoval President Wild Card
VP, Retail Experience & Strategy | Bellevue, WA
3rd Time PEAK Winner

Spearheading Branded Retail Integration efforts for the largest organization in the company and leading
the charge for the future of Retail with store and experience design as well as digitally accelerated Retail
(launching T-Mobile Connect and additional digital capabilities). Industry leading NPS and SME scores can
be associated with programs launched by Christie’s teams.

Angie Schassen
Sr. Manager, TPR Sales | Edina, MN

Angie oversaw operations for the Unstoppable Tour, making it the most successful employee connection point
to date!

Jason Shepherd
District Manager, Retail Sales | Beltsville, MD

Jason finished in the top 25 in the Northeast 8 times. He had the best PSA in selling L3TV, and he managed the
Mobile Truck which was #3 in T-Mobile.

21

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Jimmy Singh
Retail Store Manager | Waterbury, CT

Jimmy took over Brass Mills in 2018 and turned an underperforming store to among the best -- #2 in New
England and #35 in US. His activation conversion grew from 3.9% in 2017 to over 5.5% in 2018 – 40%
improvement.

Sam Thanawalla
Sr. Manager, Business Analysis | Redondo Beach, CA

Supporting everyone from the SVP down to the frontline, Sam always finds ways to accelerate the Southwest’s
performance. He is the one who provides much of the research and data analysis, so our teams know the
target, know the gaps and know what to go after in a focused and efficient manner. In addition to providing
outstanding output, he shows tremendous commitment to his direct reports.

Martin Tovar
Retail Store Manager, Bilingual | Phoenix, AZ

Martin not only delivers excellent results in his store, he inspires leaders around him to do the same. He has
helped peers develop and implement strategies for success in driving metrics, and delivering best in class
customer experience, all while providing leadership development for secondary leaders and mobile experts.
Martin has also been sought out to share his successes with teams from other states across the Southwest.
Martin has a phenomenal track record of developing leaders for our organization.

Reese Tubaya
Truck Store Manager | Charlotte, NC

Reese has played a great role in the Carolinas by supporting the local TPR Channel and played a significant
role in the Hurricane Michael relief efforts. By taking a “One Team” approach Reese and his team helped drive
the Carolinas TPR program to top in the nation in Ramp performance, while helping ensure brand integrity
resounded with these new locations. When Hurricane Michael impacted Florida, Reese was one of the first to
raise his hand to volunteer support. Reese has a infectious personality that helps motivate people around him.

Caleb Vanwinkle
District Manager, Retail Sales | Louisville, KY

Caleb has an incredible track record for winning. Caleb has found a unique way of putting people first and
truly lives by the mantra. He ensures his leadership team creates this culture within their respective stores by
supporting his employees with an open leadership style and empowers his team to make decisions. He pushes his
team to think big and strive for greatness. He was also instrumental in the recovery efforts for Hurricane Michael.

22

CONSUMER MARKETS

(formerly Retail & Direct Channels)

Ramon Vaquerano
Signature Store Manager | San Francisco, CA

Ramon’s impact has not only been felt through the development and performance of the San Francisco
Signature team but also thru numerous behind the scenes contributions. He planned and coordinated
events and installs all while executing on big market events. He is agile and resourceful with a keen eye for
operations. He is a true asset to the Signature team and a great leader.

Victor Vu
Retail Store Manager | Houston, TX

Victor is a leader that absolutely embodies every one of T-Mobile’s company values. He is a people-centered
leader that consistently delivers outstanding sales, service, and operational results. Victor has an unmatched
passion for developing people; he focuses efforts on making everyone around him wildly successful, which
has translated into his own success. Victor’s team, his peers, his leaders, and the whole T-Mobile organization
are better because of Victor’s leadership. Extremely hardworking, committed, selfless, magenta, and
undeniably PEAK-worthy!

Michelle Walston
Retail Associate Manager | Aurora, CO

Michelle has consistently sought out growth and development in her 3 years with T-Mobile. She has
established strong working relationships all while delivering strong performance metrics. She always goes
above and beyond and is quick to lend a helping hand when needed. Her perseverance, willingness to help,
and positive attitude is an example for all.

Ashley Wertz
Sr. Director, Frontline Readiness | Bellevue, WA

In 2019, Ashley played a critical role in developing and launching our Retail Digital Tool, T-Mobile Connect.
Through her leadership, our 50,000+ frontline employees now can access all the information they need to do
their job in one place. She partnered cross-functionally to develop, test, and launch the tool, but she played
a key role in planning and executing the Unstoppable Tour, where all our frontline leaders were trained on
T-Mobile Connect. She brings excellence to everything she does and continues to have a major impact to the
Retail business, all with a smile on her face, ready to support wherever she can.

23

CORPORATE STRATEGY

Shailendra Dhamankar
Sr. Product Manager, Corp Strategy | Bellevue, WA

Shailendra Dhamankar has an incredible can-do attitude and always gives his best without seeking
recognition or credit. He was instrumental with legal and regulatory issues related to our location services
program providing data necessary for public filings and merger related questions around our data practices.
He also shaped our involvement in cross-carrier JV in mobile identity and is seen as the expert in this space
across all four US carriers. For Metro customers he was influential in developing a solution internally and with
external partners to combat financial fraud.

24

CUSTOMER CARE

Jay Anaya
Sr. Specialist, Executive Response | Bellevue, WA

Jay is always willing to drop everything and help customers, peers, or leadership. He was the first to make
those difficult calls and help our customers that were at their breaking points. Not only did he make these
situations simple for our customers, he set an example of “doing it the right way”. Jay’s current role in TOPS
is no different, and is a prime example of how his work ethic and high standard can lead to the betterment of
others, and how Jay lives the Un-carrier philosophy.

Jason Anderson
Manager, Team of Experts | Salem, OR

Consistently one of the top performing managers in Salem, Jason took on the challenge leading another team
in crisis. He understood what this could do to his potential bonus but knew it would be crucial for his career
development and doing what was best for the business. Jason is well-regarded by his peers and is always
eager to help in any way he can.

Will Boswell
Trainer, Care | Albuquerque, NM

Will can always be counted on to support our newest team members as they learn how to succeed at T-Mobile
or facilitate continuing education training to our seasoned customer service professionals. He has been a
dedicated member of the Learning and Development organization for the last several years and can always be
depended on to make a positive difference for the frontline. Will’s positive attitude, friendly demeanor, hard
work and willingness to help other succeed do not go unnoticed at Jefferson.

Curtis Brown
Sr. Expert, Account Care | Albuquerque, NM

Within a year of joining T-Mobile, Curtis earned a position as a Magenta Hero for consistently being a top
performer. Since the TEX transition, Curtis has been setting records while supporting the El Paso market.
Curtis’ team is affectionately known as “Sell Paso”, thanks in part to Curtis’ gift of finding ways to reduce
customer effort and deepen relationships. He is a great asset to his community, the Jefferson Call Center and
T-Mobile!

Mike Carley
Sr. Operational Insights Manager | Bellevue, WA

Mike is the Base Management architect for Team of Experts. His thought, leadership and wizardry was crucial
in getting us to 100% TEX assigned. Un-Carrier Next would not have happened without his efforts. Mike has
been essential in providing ongoing analysis and insights for T-Mobile for Business. Mike has been a critical
part of the integration team.

25

CUSTOMER CARE

John Carpenter
Expert, Account Care | Oakland, ME

John is always looking for opportunities to grow and develop his skillset. He has stepped up in our community
and has acted as a mentor for his peers. He proactively sought out new team members and took them under
his wing. He calibrates on their calls and gives them tips on positioning and creating outstanding experiences.

Shamaine DuPree
Specialist, Closed Loop | Richmond, VA

Shamaine Dupree has added so much value to the Richmond site and T-Mobile’s culture for a very long time.
She has been with us for over 20 years and her influence inside and outside of the site has been instrumental
to our brand. Shamaine has been a go-to resource for helping to develop others in their careers, and challenge
us to do better, be greater, and think bigger.

Travis French
Sr. Rep, Closed Loop | Albuquerque, NM

Travis has a strong passion and a natural ability for analytics and leadership. He has been an interim senior
since November in Closed Loop supporting his team in our Test and Learn Campaigns. Travis follows up with
the CSr.s to ensure they are creating meaningful outbound connections throughout the day, gets commitment
from outliers, shares best practices and follows up with daily tracking and reporting.

Theo Goodwin
Sr. Expert, Account Care | Colorado Springs, CO

Theo is one of the hardest working people in our building! He lives the values daily, not just one or two,
but ALL of them. He is devoted to his team and will do whatever it takes to support our customers and our
frontline. Theo has always delivered in any role he’s been in. He’s an inspiration to anyone that he comes in
contact with, inside or outside of the community. With him, you always feel like you’re talking to a neighbor.

Arzaveus Hall
Sr. Expert, Account Care | Birmingham, AL

Arzaveus rocks it out every day for the team and the customer with his upbeat energy. He exemplifies what
growth, determination, and dedication truly is. He is called “AZ” because he can handle everything from A to
Z. He is an inspiration to his peers and is always prompt and attentive to the needs of the business. He is an
invaluable asset to this team and our company.

26

CUSTOMER CARE

Kyle Harrison
Sr. Analyst, Business Support | Colorado Springs, CO

Kyle made an extraordinary impact on our Frontline Experts through innovative process fixes and always making
sure their needs came first. This created happier employees, which translated into happier customers. Not only
does he partner with everyone inside Colorado Springs, but he is also a great teammate to our virtual members.
Kyle is currently one of two analysts in the Central Region assigned to the T-Metrics decommission team and he
helps out with numerous other Business Support initiatives within the Central Region.

Marty Hicks President Wild Card
Sr. Director, Care Revenue & Cust Loyalty | Bellevue, WA
2013 PEAK Winner

Marty led the activations program efforts and rapidly grew Care activations by 160% over the course of only 3
years, reaching 680K activations in 2018. She built the Care retention strategy partnership and her team were
creators of the Closed Loop program which generated an estimated 120K saves in 2018.

Dennisha Hill
Sr. Expert, Account Care | Chattanooga, TN

Denisha is an outstanding example of a Tech Senior Expert that motivates team members and helps those
around her become better. She always goes above and beyond no matter if she has five thousand other things
on her plate. Denisha has a determination in her that makes her find a YES in every situation. She has the
ability to think outside the box at the drop of a dime - a skill that you can’t teach but yet she knows how to and
demonstrate that on a daily basis.

Megan Hughes
Coach, Team of Experts | Salem, OR

Megan is known to inspire others to be better by bringing her positivity, a winning attitude, a customer
obsession, and coaching skills to every conversation. In her 4 months as interim coach, she set team records
for NPS and Revenue, drastically improved CTS and increased overall team morale. Countless people who
have worked with Megan over her 14 years here constantly say that she has made a significant impact on their
careers here at T-Mobile!

Daphine Ingram-Roberts
Sr. Expert, Account Care | Tampa, FL

Her customer-focused drive and positive energy is a true testament to how Daphine lives the T-Mobile values.
Recently, our roles had shifted, and a new team was appointed to manage her customer base. She looked
at the positive and had the customer experience in mind the entire time. She represented the Tampa site
and lead the effort of onboarding the new group, sharing best practices. She created a seamless handoff of
accounts and ensured those customers’ needs were met first.

27

CUSTOMER CARE

Victor Khizhnyak
Assoc Analyst, Reporting & Analytics | Bellingham, WA

Victor was initially selected as an Interim Business Support Analyst but quickly moved from being viewed as
an interim, to playing an invaluable role within our Business Support team. As a result of Victor’s expertise
in SQL and Teradata, he reinvented the team’s approach to reporting and leading the charge on delivering
weekly, monthly, and quarterly insights to our site’s Senior Operations leaders. These tools have allowed
Victor to quickly answer questions about performance trends with data specifics, in the same meeting that
they are asked - something previously impossible!

Demetrius Kidd
Expert, Customer Resolution | Augusta, GA

Demetrius always brings a positive attitude along with exceptional knowledge, leadership ability, and the
desire to help at all times to ensure customers’ efforts are reduced. In 2018, Demetrius served as one of
Augusta’s T-Voice representatives and was recently promoted to Customer Resolution Expert - in both roles,
he has made major contributions back to the business by helping us resolve customer pain points and working
closely with his community to drive revenue growth. Demetrius lives the values inside and outside of work!

Elizabeth Lopez
Sr. Expert, Account Care | Mission, TX

As a Senior Expert, Elizabeth has lead her community as an Interim Coach where she has demonstrated her
executive maturity and insightful execution for her peers. She has also been a part of a Houston Market read-
out in which she shared best practices with Callie Field and Mike Sievert. Her contributions carry merit and
weight not only for her community, but for Mission and T-Mobile as a whole.

Mike Luellen
Sr. Manager, Customer Care Operations | Richmond, VA

Mike is a conscientious leader that is known for his unwavering dedication to T-Mobile. It is extremely
difficult to quantify the value that he adds to the Richmond Customer Experience Center. He has a selfless
but relentless pursuit and dedication to people and bleeds magenta. He has worked tirelessly with passion
and focus to expand Team of Experts within our site and to our retail, engineering, and global partners. Mike
represents the absolute best of why we are FAMOUS FOR CARE.

Amina Masic
Sr. Expert, Account Care | Meridian, ID

Amina is always a leader and looking out for her community and team. She consistently reaches out first to
make everyone feel welcomed and included by spending time to learn about each community member on a
personal level and makes sure that all significant life events are recognized or celebrated. Amina treats every-
one like family, including our global care teams. She helped take TEX to a new level this year by being featured
in the Harvard Business Review where they covered the Team of Experts model in their case study.

28

CUSTOMER CARE

Shane McKay
Sr. Expert, Technical Care | Springfield, MO

Shane is an encourager of people, motivating us by sharing tips and tricks. He is inspirational and truly
believes in T-Mobile and the products and services we offer. He creates a willingness from others to shoot
for the stars and love our customers. He has an amazing attitude! Shane has confidence, energy, know-how,
expertise in how to connect with customers, and innovative ideas.

Larry Medina
Expert, Account Care | Mission, TX

In addition to leading his community to a top 5 finish for 2018, Larry’s creative thinking has boosted Mission’s
exposure throughout Care by producing site videos, kickoff videos, and our world-famous World Domination
video. Larry also highlighted his talents by being the mastermind behind one of the winning videos of “How
TEX Rocked My World” contest. Larry is always willing to go the extra mile and flexible with his schedule to
help meet project deadlines.

Susan Mendi
Sr. Expert, Account Care | Springfield, MO

Susan is one of the most humble, unassuming, team-first, customer-focused people we have in our building.
Susan treats her customers like family and brings to life every aspect of How We Play. This is a winner that
causes the site to stand and cheer. She is the beating heart of our team of 10 and our community of 40. Her
knowledge is unmatched. She is respected by the community and loved by many of us.

Sara Mobley
Sr. Expert, Account Care | Tampa, FL

Sara is a true leader; her energy and passion for what she does allows her to fit in perfectly with any group. Her
natural ability to guide people helped our Experts overcome any doubts they had about their success. Sara
was able to quickly adapt with the company’s new direction when we transitioned to the P & L structure, and
continues to embody our persona as a Team of Experts and a Customer Experience Center.

Donna Nguyen
Sr. Expert, Account Care | Wichita, KS

Donna is unapologetically Un-carrier. She’s un-afraid to innovate and go beyond the status quo. As T-Mobile
shakes up the wireless industry, Donna shakes up what it means to go above and beyond for her team. Donna
bleeds T-Mobile through the passion and drive she brings to the table --- and she does it consistently. We can
count on her to be flexible, reliable and creative. Donna is a top performer in the site and truly embodies what
it means to be a driving force in a TEX world.

29

CUSTOMER CARE

Mark Nolan (Unable to Attend)
VP, Customer Care | Wilmington, DE
2013 PEAK Winner

Mark Nolan led the transformation of Global Care, making it possible for our customers to get 24/7 TEX
experience. His ability to create strategies for aligning partner contracts to match performance goals, build
more than 10 super centers with more than 1,000 full-time employees per building, and ramp 15K+ people
into TEX along with his outstanding character, kindness, and intelligence yielded incredible results across
the world board. He did all of this in a way that lifted those around him and let his team shine. Mark is truly an
exceptional leader.

Tara Parr
Coach, Dedicated Care | Bellingham, WA

Tara Parr constantly reimagines care for our largest T-Mobile for Business customers. Tara’s company
portfolio includes companies such as Apple, Shell, Google, Microsoft, and Delta Airlines. She goes above
and beyond for all of her customers from recommending creative solutions to providing 24x7 support for
Apple. Not only do her companies and sales partners love her, she has created a culture of trust and customer
obsession with her Dedicated Care experts. Tara is responsible for the care of over $25 million dollars
annually for T-Mobile!

Crystal Perches CEO Wild Card
Manager, Executive Response Liaison | Albuquerque, NM

Crystal has lent her experience in our National Quality and Customer Pro teams to help drive important
changes to both the ERT & Offline quality programs. Her recommendations over the last two years raised the
bar in both the customer experiences and resolutions delivered by the department._She has also mentored
several members of the ERT & Offline teams as part of the NXTLVL program in 2018, helping them become
better employees and future leaders. Crystal has built strong partnerships with our retail leaders and provides
direction and assistance with escalations they receive.

Fernando Pina
Sr. Expert, Account Care | Meridian, ID

Fernando is consistently in the top 5% of performance in Meridian, and a past IN Crowd winner. His leadership
really took off in 2018, when he developed and rolled out a training program for deactivations for his
community. Not only did he facilitate these trainings, he also followed up with each person afterwards. One rep
even said that she owed her performance and bonus to the teachings that Fernando gave her.

Janique Prioleau
Manager, Learning & Development | Charleston, SC

This past year Charleston grew into the largest call center at T-Mobile. This was possible because of Janique
and her L&D team who trained over 400 new hires! While this is no easy task, and we hit some bumps in the
road, Janique always approached each situation and ask with a “Can Do” positive attitude. No matter what the
operations team asked her to do, she always listened intentionally, asked for feedback and implemented the
feedback. We appreciate Janique and everything she has done for the Charleston Heat!

30

CUSTOMER CARE

DeWayne Puckett
Sr. Expert, Messaging | Nashville, TN

DeWayne is an excellent support system for his team members with a huge knowledge base. With his success
in Messaging performance, he recently partnered with our FLDC to develop standard practices for Messaging
excellence that are being rolled out to entire Messaging team. DeWayne supports ‘Winning in Performance
& Culture’ on a daily basis, looking for ways to embrace others (while never seeking recognition or praise
himself). He has an inclusive approach to event planning and supports our #WeAre1Family message.

Jason Roach
Sr. Manager, Care Strategy & Self Service | Bellevue, WA

Jason has been a huge asset to T-Mobile with his extraordinary drive, work ethic, and continued commitment
to growth. He always ensures that every touchpoint throughout every experience embodies the Team of
Experts values. His self-awareness and strength of character to lead with integrity and build relationships
across departments has given a new meaning to “how we do things” at T-Mobile. Jason is not only a self-starter
and is counted on from all levels of the organization, he can also take anything ambiguous and find a way to
make it successful.

Kevin Silva-Ramos
Expert, Technical Care Bilingual | Albuquerque, NM

Kevin is always eager to help our customers, internally and externally. If anyone has a tech question, he is very
approachable whether you are on his team, or another community. He has the knowledge that every tech needs
to have and is very patient and kind. He is a top performer who proactively sends reports out each day to make
sure every rep has all the tools and information available to provide excellent customer service.

Gerald Smith
Sr. Expert, Technical Care | Charleston, SC

Gerald represents what it means to be a team player. He has stepped in to fill several project coach roles last
minute during a time of company need, flexing his schedule to work whatever hours were necessary to get the
job done. His positivity is infectious throughout his interactions with all people in the site. Additionally, Gerald
is results-focused in the right way through building strong relationships and teaching. He is a model example
of what leadership behavior should look like and a shining example of the T-Mobile brand.

Melodie Struck
Expert, Account Care | Oakland, ME

Mel was one of the first frontline experts to travel across the world to help onboard our Global Care sites into
Team of Experts and continues to develop and nurture the relationships she has made. She is passionate
about our Global Care Team and has been able to teach us about their culture and how they operate. This has
helped us create one of the best partnerships in Oakland which also helps move the business forward in P&L
and create a great experience for our customers regardless of who they speak to.

31

CUSTOMER CARE

Jon Tye
Sr. Manager, Operational Insights | Albuquerque, NM
2008 PEAK Winner

Jon Tye has been the source of many positive contributions that made such a huge difference for so many. It
is through Jon’s leadership and forward thinking that his team not only responds to the needs of the business,
but often times is proactive and anticipates those needs, developing the necessary tools for us to better drive
performance within our sites. The ability for us to have the line of sight that we do is one of the factors for
which we are most appreciative, and it clearly justifies why Jon deserves this recognition!

Jelena Vujinovic
Sr. Expert, Business | Chattanooga, TN

Jelena is a “go-to” in every way! She helps experts boost their written skills, handles special requests from
leaders, and stays consistent in differentiating everything she does! She’s a huge part of this business
becoming better every single day. Jelena continues to support our team with a level of perfection and
reliability that is unmatched! Each and every time we engage Jelena for assistance, she is prompt with a
response, thorough in her findings, and provides 100% accurate information in every circumstance. She
makes TEX look great all by herself.

Craig Ward
Manager, Field Resource Planning | Augusta, GA

While his title says Resource Planning Manager, he is so much more than that. Craig is our local customer and
frontline cheerleader, weather man, webmaster, partnership strategy owner, mentor and T-Mobile fanatic - he
is the team member that every leader wishes that they had. Craig’s optimistic outlook and passion for our
business leads him to not only be a master at what he does as an RP Manager, but also at taking on additional
site projects for our team in Augusta. Craig has done so much for making processes easier for RP and those
he supports!

LaShondra Wilder
Expert, Customer Resolution | Birmingham, AL
2014 PEAK Winner

LaShondra is always aware and considerate of our customers’ needs. She communicates delicately and
professionally to our peers and never gives up trying to find the right resolution. She is exemplary when
it comes to being a team player and knows how to build distinguished relationships that can motivate her
peers to be successful. LaShondra takes the time to make sure everyone feels included, making others feel
appreciated and valued!

Mandy Williams
Sr. Consultant, Frontline Leadership Dev | Meridian, ID

Mandy has gone above and beyond this year with everything she has taken on to support Global Care. Mandy
not only supports our Global Care leaders, but her support also reaches the Service Partner FLDM’s and
several other leaders in the Global Care organization. Mandy works closely with those she supports to ensure
they are set up for success in leading as a TEX Business owner. She helped drive several ‘ah-ha’ moments
across Global Care teams that have led to more effective partnerships between Global Care and internal
leaders, overcoming obstacles to drive P&L.

32

CUSTOMER CARE

Mike Williams
Coach, Team of Experts | Nashville, TN

Mike has been a top performer since day one of joining T-Mobile, but he still handles success with humility
and grace. This allows him to be a trusted advisor to his peers and make an impact through personal
coaching. He naturally observes the balance between business foresight, performance, character and
executes on point. He has vision, courage, integrity, humility and focus --- along with the ability to plan
strategically and catalyze cooperation amongst the team.

Nanette Woolston
Business Support Manager, Global Care | Richardson, TX

Nanette is a real team player, unfailingly patient and committed to achieving the best outcome for our
customers, and presenting the company’s efforts in the best light to the FCC. Nanette is an excellent mentor
to the call centers, who have improved significantly under her ambassadorship in the areas of CSAT and FCR.
Nanette is well respected by all her peers and exhibits what it means to have fun but work hard!

Kevin Wright
Manager, Team of Experts | Charleston, SC

Kevin’s innovative and creative skills have made our community reach one of our highest performances month
over month. He doesn’t just give an abundance of inspirational leadership, he arms us with books, important
goals and a passion to be the best of the best. Kevin’s leadership has been unparalleled in this call center
prior to his arrival. Now we are seeing more leaders in all lines of business emulating what he does.

Tarasha Wright
Consultant, Frontline Leadership Develop | Augusta, GA

There are unwritten values that Tarasha demonstrates that go above and beyond what her job calls for. She
sets the bar with her passion for development, her unbeatable partnerships, and her enthusiasm takes it all
to the next level! She embodies the Team of Experts vision and plays hard to show she is in it to be successful
with her front line reps. Tarasha is a true values leaders and it shows in her top results and the culture she has
created within her community.

Michelle Yaussi
Sr. Expert, Account Care | Wichita, KS

Michelle has truly embodied the concept of site over self. She is consistently a top performer, but her hard
work and dedication stretch beyond her own team and community. She has taken on projects such as the
iPhone launches, company events, and now T-Voice. Michelle has played a critical role in the development of
her peers, sharing opportunities, and celebrating their succeses. She is an exemplified fronline superstar!

33

FINANCE

Susan Brye
Sr. Director, Third Party Risk Management | Bellevue, WA

Susan Brye made an incredible impact in the time she has been with T-Mobile. She took on a green-field
assignment and built a high-functioning team that is critical to both standalone T-Mobile and New T-Mobile.
She has worked diligently to negotiate and testify to various federal and state entities on our behalf and was
instrumental in securing CFIUS deal approval. She has built trusted risk relationships with key stakeholders
and they have a high level of trust not only in her, but in the work product of her and her team.

Bret Dow
Sr. Credit Risk Manager | Bellevue, WA

Bret Dow has been instrumental in bringing Dynamic Collection to life. His work on Dynamic Collections is
driving an improved experience for past due customers and delivering $40 million in bad debt savings and
$16 million in EBITDA for 2019. Bret consistently proved his leadership qualities throughout the project
bringing together a diverse set of partners to buy into the vision of what an adaptive collection process could
realize for T-Mobile and its customers.

Tyler Hallauer
Sr. Analyst, Business Process | Bellevue, WA

Tyler Hallauer closely partnered with Retail Operations during the long journey of the Retail Inventory
Serialization project. He is a valued member of the project team in every aspect representing Device and
Supply Chain. Tyler played multiple roles during the project wearing whatever hat necessary to make the
project successful. Retail Inventory Serialization successfully rolled out in every T-Mobile retail store late 2018
allowing close traceability on T-Mobile devices and accessories. Tyler set the example of how Device and
Supply Chain successfully partners with other organizations throughout T-Mobile.

Beverly Haycraft
Manager, IT Quality Assurance | Richardson, TX

Beverly Haycraft’s contributions to financial certification testing of the Retail Inventory Serialization project
were phenomenal. She didn’t let any financial variances go without investigation and resolution. Beverly
identified missing key financial validation steps and took swift corrective action to include them which
uncovered many defects, which eventually got resolved. She travelled extensively between Bellevue and
Richardson working days and overnights. Throughout the testing and migration processes, she developed key
partnerships with other testing and business teams. Beverly exemplifies a “customer first” mindset and helped
deliver a system with integrity.

Leslie Koutroulis CEO Wild Card
VP, Finance | Bellevue, WA
3rd Time PEAK Winner

Leslie Koutroulis is a key member of our Finance & Technology teams. She has worked tirelessly in support of
the merger, doing a tremendous amount of heavy-lifting in support of Network deal assumptions and synergy
modeling. Her work has been critical in responding to external requests for data, including State AG/PUC and
Economists representing the FCC & DOJ. To top it all off, Leslie had to navigate one of the most difficult year
end closes as we brought on a new Network Inventory Logistic firm.

34

FINANCE

Aaron Lee
Sr. Supplier Manager | Bellevue, WA

Aaron Lee made significant contributions to increasing accessory revenue in 2018. He led a pilot and
thorough post-pilot analysis which proved building out an Apple accessories ecosystem grew our overall
accessory business, not cannibalized it. This program resulted in nearly $70M of incremental accessory
revenue in 2018 vs. 2017 with 98% of this growth occurring June through December. Aaron was also
instrumental in leading the new “free screen protector replacement” program within our P360 insurance
product which resulted in 17% or $25M year-over-year increase in screen protector revenue.

Danny Rodriguez
Field Loss Prevention Manager | Miami, FL

In just four years, Danny Rodriguez made impacts and impressions across the market he “serves” and beyond.
As echoed in his 11 PEAK nominations, he is described as “forward-looking”, “results driven”, “seeks to
connect and improve the lives of people around him”, “a wealth of information”, “well-respected”, and “fully
committed to the T-Mobile values”. In one especially poignant nomination the writer said, “He saw a broken
leader and with a smile on his face he picked me up and helped make me the leader I am today.” That’s Danny!

Asli Selcuk
Sr. Finance Manager | Bellevue, WA

Asli embodied all categories of “How We Play” in 2018. Asli learned a new forecast software on her own,
and then built her customer forecast in that software – then worked with her peers to help them build their
customer forecast in the software as well. Asli reviewed all of her processes and models to make them more
efficient and effective. As a “one-woman” support team for all things prepaid, she never missed a deadline
and always had a smile, regardless of how much we piled on her plate.

Debra Shindler
Sr. Director, Financial Control | Richardson, TX

Debra Shindler joined Team Magenta as part of MetroPCS merger and brought a wealth of knowledge and
telecom expertise to the business. Her drive for excellence, her unique leadership skills, her discipline and
her ability to manage remote teams makes her the most valuable leader. She completely trusts and empowers
her teams to make the biggest impact to the bottom line! We now can proudly say we have the most accurate
subscriber reporting, financial testing and a more transformed revenue assurance team in the industry.

Charl Stander
Sr. Manager, Reporting & Analytics | Bellevue, WA

Charl received 12 nominations from across the organization due to his leadership in managing financial services
issues management. Charl stood up the program which consolidated all issues impacting EIP/JOD, drove
resolution and created a cross-department communication forum to keep all partners updated. In one case, he
was able to prevent $14M in future losses and recouped $3.2M. His nominations included quotes such as, “an
amazing partner,” “no one better at mobilizing,” “He is the quarterback!” and “He lives the values”.

35

FINANCE

Doug Tehero
Sr. Manager, Tax | Bellevue, WA

Doug Tehero oversees the Tax Accounting and Planning team. He led the effort to automate T-Mobile’s
tax accounting process, which reduced the risk and time requirements associated with the tax provision.
This automation enabled T-Mobile to efficiently reduce its valuation allowance, resulting in over $290M of
additional income being reported. Doug spearheads T-Mobile’s coordination with Deutsche Telekom on
income tax issues and created value for both companies by aligning positions and streamlining reporting
processes. Doug led T-Mobile’s effort to generate foreign tax credits and reduce the Puerto Rico tax liability.

Amanda Wenning
Finance Manager | Bellevue, WA

Amanda drove $70M benefit to EBITDA for 2018 associated with how to value repair & conversion SKUs. The
guidance Amanda provided to leadership on the financials came right on target to what she communicated.

36

HUMAN RESOURCES

Kate Blaylock
Director, Benefits | Bellevue, WA

Over the course of numerous natural disasters (hurricanes, wildfires, etc.), Kate partnered to ensure that
Employee Relief Fund support was streamlined and that the funds needed so desperately by our impacted
employees were issued within hours. In addition, Kate reached out across HR to develop ways to identify those
who are using the free tuition offering to gain new skills/education and match those individuals with roles
within the company to leverage the investment made in their education to benefit both the employee’s career
growth and the business results!

Karrie Breton
Administrator, Interview | Oakland, ME

Karrie Breton is a stellar collaborator on her team and has a way of treating both internal and external
candidates as customers. She understands the big picture and how a candidate’s experience ultimately
impacts talent acquisitions results—whether they get the job or not. Karrie goes above and beyond, not only
immediately letting her respective talent scouts know when a candidate needs help, but never hesitates to
jump on the phone, so our candidates will know how important they are to us.

Andy Clark
Sr. Analyst, HR Data | Commerce City, CO

Andy Clark’s primary responsibilities include managing operations of our Severance program and ensuring
compliance for employees with temporary work authorizations. Andy identified the existing Visa LOA policy
was too restrictive for the current legislative climate and resulted in the release of valued T-Mobile employees
who were impacted by government delays in processing their documentation. As a result of his efforts, we’ve
retained more of our talented DACA “Dreamers” and saved the time and expense of training new employees.
Andy shows tremendous empathy and understanding for the people he supports.

Scott Ekeroth
Employee Success Partner | Edina, MN

Scott Ekeroth jumped in quickly with the Iowa Wireless employee transition and stepped in to support
the team beyond expectations. Scott made himself available to be on-site throughout the process and
quickly established an open communication path with the frontline which allowed for quick response when
adjustments needed to be made. The 8+ month transition required a high level of agility and thoughtful
planning and Scott could not have been a better business partner.

Ron Jenkins
Sr. Manager, Employee Success Partner | Concord, CA

Ron Jenkins has made countless contributions behind the scenes in 2018 to drive results through special
projects to support alignment between the Metro org and TMUS enterprise wide. Along with his daily duties as
a Sr. Manager, Employee Success Partner based in California, Ron was able to bring people together to drive
results in a positive, collaborative way, always with a smile.

37

HUMAN RESOURCES

Ana Martinez
Employee Success Partner | New York, NY

Ana Martinez is an ESP in the New York City area. She received two PEAK nominations from her client groups,
the most notable, from the Sr. Director of Retail Sales in NYC, which is one of the largest and most complex
markets in the country. The primary reason she deserves the recognition is the humanity she showed during
two tragic events in two Districts. Ana’s compassionate support of the team and families was amazing. She
was a hero to all, and her presence during these times of crisis was critical.

Ryan Rarick
Sr. Program Manager | Bellevue, WA

Ryan Rarick is one of the masterminds behind Insight Out, our Diversity and Inclusion training. He seamlessly
handled the communication to the HR Crews and individual lines of business, investigating the best ways to
work with each group to ensure success. Ryan built positive relationships with all the Learning Organizations
and HR Crews, which helped the team smooth any bumps in the road. It is just the sort of leadership the
program needed. Ryan worked tirelessly to ensure a fantastic product for the organization. Insight Out would
not have been possible without Ryan’s optimism, hard work and ability to build partnerships across T-Mobile.

Claudia Stokes
Sr. Talent Scout | Livonia, MI

Claudia Stokes makes a significant impact on her team’s business through her tireless efforts staffing. She is
amazing at what she does and has been recognized several times for going above and beyond. A TFB sales
director she supports wrote, “This woman is the biggest sales shark on my team, and she is in recruiting! I
have never seen a recruiter take their job as personally as Claudia. She helped bring on 60+ people in just a
few short months and is by far the best recruiter I’ve worked with.”

38

HOME & ENTERTAINMENT

Tim Spires
Director, Product Management | Denver, CO

Tim is a diligent, vocal, and collaborative leader who consistently rallies people to achieve results in support
of the business’s strategy and objectives. Coming from several startups, he brings a focus on achievement
through lean and innovative approaches. His experience in both business and technology has equipped
him as an effective product leader and his focus on cross-functional leadership and strong organizational
culture has helped him excel as an executive. Tim achieves results while supporting his team and working
collaboratively across T-Mobile.

39

IoT FIXED WIRELESS & 5G

Sumeet Mann
Manager, Product Management | Bellevue, WA

Sumeet joined T-Mobile 12 years ago working with OEMs to launch exciting new devices and technologies.
He pioneered T-Mobile’s handset automation lab and “Tappy” robot platform to improve customer
experience. Sumeet has been working with IoT products to enable the NB ecosystem with exciting use cases
and accelerating engagements with Fortune 100 companies, launching the first NB Devkit in America in
partnership with Twilio. As part of the Roambee launch team, he has worked with the sales and connect team
to lead pilot trials and FUTs.

40

LEGAL AFFAIRS

Ellen Blanchard
Managing Corporate Counsel | Bellevue, WA

Ellen Blanchard brings deep experience and extraordinary skills in e-Discovery and Litigation which has made
her a central and critical member of the legal team supporting the Sprint / T-Mobile merger. Since before the
deal was announced, Ellen has been working non-stop managing a project that touches every aspect of the
Sprint merger – ensuring that literally tens of millions of pieces of necessary information and data is collected,
processed, and delivered to regulators and to our internal team members to build our affirmative case and
respond to regulators.

Keely Rankin
Director, Legal Affairs | Bellevue, WA

Keely Rankin was instrumental in securing the national security approval for the T-Mobile/Sprint merger in
December (“CFIUS” approval is one of three federal approvals needed to close the deal). Keely also led the
enterprise-wide initiative to bring T-Mobile into compliance with the 2018 Rural Call Completion consent
decree. She remains on the front lines for Rural Call Completion issues, responding to FCC inquiries and
driving the program forward to ensure that we remain in compliance with all our obligations.

Leo Stakerman
Sr. Assistant, Executive | Washington, DC

The Government Affairs office has truly been the epicenter of our effort to obtain necessary government
approvals for our merger with Sprint, and Leo Stakerman has been an amazing contributor keeping all our
many visitors from the Senior Leadership Team on track and well organized – all while also supporting
GA leadership. He is incredibly responsive, diligent and responsible – willing to work long hours and even
weekends when needed and has juggled changing schedules, a myriad of executive and government
meetings, travel and logistics – all done with grace under intense pressure.

Lynn Thomas
Sr. Paralegal | Bellevue, WA

Lynn Thomas is a key contributor/planner/coordinator for successful board meetings. Executives and board
members know they can rely on Lynn to ensure the board and committee meetings and all related activities
go according to plan. In addition, Lynn oversees many other corporate governance and securities matters,
including annual shareholder meeting planning, oversight of the insider trading lockout lists, handling SEC
filings, and coordinating related party transaction issues. Lynn is a key liaison on corporate governance
matters for the accounting, finance and HR teams, to name a few.

Michele Thomas CEO Wild Card
Sr. Director, State Regulatory Affairs | Parsippany, NJ
2011 PEAK Winner

Michele Thomas manages GA’s State Regulatory work as well as building good relations with all-important
Attorney Generals. Her passion for T-Mobile and smarts for policy and strategic thinking comes shining
through and the results- 16 out of 19 state regulatory approvals (and more coming!) and not a single Attorney
General who has come out against our deal publicly! Michele has gained the respect and admiration of key
leadership both inside and outside our company.

41

MARKETING

(combined former Marketing & Digital Experience and Commercial organizations)

Brian Anderson
Director, Marketing | Bellevue, WA

Brian Anderson is the champion of Magenta Prepaid. He overhauled product offerings, features, and the
pricing structure of T-Mobile’s $1B Prepaid business, and things have been trending upwards ever since. In
2018, Brian neutralized the Magenta Prepaid business and led it to deliver its best Q4 performance since
2014. Brian is a supportive leader, and gives his team work and skill-building opportunities that count. His
steady leadership and determination have set the stage for long-term prepaid growth, and he has empowered
his team to grow alongside the business.

Daniel Berg President Wild Card
Director, Pricing Strategy | Bellevue, WA
2010 PEAK Winner

Daniel Berg is on top of his game. Last year, Daniel was the MVP on a $1B agreement with the US Navy,
leading the pricing strategy that brought this deal to the finish line. This set the foundation for T-Mobile’s
largest TFB client in company history—the VA. Daniel is level-headed and focuses on the facts, making him
a calculated negotiator with customers and an essential counterpart to sales reps. He is an influential leader
who earned the trust of his team and partners through work that makes a difference.

Courtney Cammarano
Sr. Manager, Business Analysis | Bellevue, WA
2011 PEAK Winner

Courtney Cammarano is a leader that employees dream of working for—she is a mentor, coach, and em-
powers her people to make big business decisions. Courtney has been instrumental in the QGP planning,
forecasting, and in-quarter management for the Magenta Consumer team. Courtney has built a framework
for quarterly acquisition planning and has taken ownership over the weekly activation outlook process for the
Enterprise and Magenta product lines. Her understanding of performance insights and quarterly steering, and
strong ability to manage and lead makes Courtney invaluable to the Commercial team.

Ana Lara
Principal Designer, User Experience | Bellevue, WA

Ana is responsible for the leaps forward in design excellence of the T-Mobile Tuesdays app - she has led
multiple major design changes to the app – under the tightest timelines. She partners with our external
agency, internal business stakeholders, and several customer feedback channels to constantly improve the
customer experience. Ana continuously advocates for our users and is driven to provide the best experience
possible, while navigating challenging business objectives and technical limitations – all with ease and a
smile.

Nilesh Sharma
Sr. Business Analysis Manager | Bellevue, WA

Nilesh Sharma is a business analyst and dynamic team-player. He is collaborative and leads with tremendous
insight, leveraging his ability not only to deliver great results, but to explain complex solutions to executives.
Last year, Nilesh led the business-casing on two major TOOP and financing terms optimization efforts and
built sophisticated optimization models that maximized value for the enterprise. The depth and strength of his
technical knowledge exceeds the expectations of his team and cross-functional partners, and the thoughtful-
ness of his work makes Nilesh a reliable and outstanding technical resource.

42

MARKETING

(combined former Marketing & Digital Experience and Commercial organizations)

Kailyn Sylvester
Sr. Digital Marketing Manager | Bellevue, WA

Kailyn has been instrumental in promoting T-Mobile’s fast network in our top 18 markets, working with a cross-
functional team to localize creative and launch in a geotargeted way. This year, she managed the overhaul of
the corporate site within T-Mobile.com. Kailyn was able to come up with a content strategy, rollout plan, and a
plan for stakeholder buy-in quickly and efficiently. Not only does Kailyn deliver great strategic thinking to her
projects, but she does it with such confidence and competency that it puts everyone she works with at ease.

Janine Williams
Sr. Director, Marketing Channel Relations | Bellevue, WA

Janine has been an integral part in keeping our senior level executives on a path to accomplish major
Un-carrier moments. Just this year, this required working on three major projects, which involved bringing
together senior executives through planning meetings, product reviews, customer experience reviews, PR and
event reviews, and marketing strategy reviews. All of this required the work of many people across multiple
channels, and Janine made it look seamless - all the while moving quickly to assure each moment moves
toward its launch goal.

Felicia Varga
Sr. Manager, Consumer Insights | Bellevue, WA

Felicia Varga knows what makes customers tick. As the leader on “Clean Slate,” Felicia uncovered important
insights surrounding inert (i.e. non-switchers) and non-urban prospects. Her research unlocked a massive
business opportunity, and her ability to socialize her findings with the leadership team is where Felicia’s talent
really shines. Clean Slate has since become a well-known term across the company and has even worked its
way into T-Mobile’s 2019 corporate strategies. She is an exceptional business partner, careful thinker, and her
strategic and collaborative approach to research really sets Felicia apart.

Patricia Zerdán
Sr. Manager, Advertising | Richardson, TX

Patricia led the day-to-day brand aspects of the rebranding of MetroPCS to Metro by T-Mobile – which is no
small undertaking! The rebrand involved a 10-month effort to explore brand options, manage multiple players,
and drive the overall project plan from inception to its highly successful launch. Patricia has driven this project
with impeccable attention to detail - always professional and engaged.

43

METRO BY T-MOBILE

Pedro (Rocky) Amadao
Area Manager, Retail Sales | Sunrise, FL

Rocky manages the highest performing Area in the COR stores for South Florida. He sets high standards for
his team and supports them to attain those goals. His five stores are the top performers in new activations,
reactivations, upgrades, PHP accessories per box, IoT, sales & number two in MRC. He is a role model for
everyone in the Metro South Florida market.

Albert Barajas
Manager, Sales Training | McAllen, TX

Albert joined Metro by T-Mobile in January 2017 as Sr. Sales Trainer in South Texas. He was promoted to
Training Manager, Sales for the South-Central Region just 4 months later. His can-do attitude and eagerness to
contribute to the success of others have earned him the partnership of many of his colleagues and superiors.
As Albert continues to invest in the company, the company continues to invest in him as he recently completed
the LDP program in December 2018. Albert strives for excellence and contributes to all things Un-carrier!

Sandra Franco
Retail Store Manager | Garland, TX

Sandra has been a key to our market’s success by raising the bar for performance. Sandra’s team went on a
8-month streak of being the #1 store in the market from May-December, and has been a top store in the nation
on the stack ranker. She stepped in as interim manager twice at high volume locations, raising performance at
both locations while also maintaining a high level of performance in her own store.

Bert Gough
District Manager, Retail Sales | Concord, CA

Bert has been a leader at Metro by T-Mobile for 17 years, not only in the San Francisco market, but also the
entire company. Bert helped develop field strategies to drive corporate initiatives that accelerated execution
and led to increased results for the entire sales channel. Bert promotes a culture of accountability and
winning, as proven by his incredible team and their company leading results.

Brad Johnson
Sr. Manager, Indirect Sales | St. Louis, MO

Brad is a results warrior who inspires a tremendous sales culture with his team. He’s well known across the
organization as “the Wolfpack.” He finished 2018 as the #1 Sr. Manager in the Mountain West Region. Brad
was involved in the creation and rollout of the National Sales. His impact extends well beyond his immediate
team, and he is regularly sought out by peers for leadership advice. He served as a Leadership Edge mentor
on multiple occasions and recently completed the Magenta 9 Leadership development program.

44

METRO BY T-MOBILE

Kevin Legette
Sr. Manager, Indirect Sales | Birmingham, AL

Kevin Legette turned a good sales team into a GREAT sales team! The Alabama Indirect Team finished #1
in the company for 21 straight months on the National INDI Ranker. Kevin is deeply invested in his team and
develops them at all levels to improve their careers. He possesses a unique ability to push his team and those
around him. He is strong, direct, honest, empowering and is everything people want in a leader and more.
Kevin truly lives the company’s values and makes T-Mobile a great place to work!

Demond Lewis
Retail Sales Associate | Mesa, AZ

Demond was the #10 top sales rep in Metro Southwest Region in 2018. He’s always ready to work and always
has the biggest smile on his face. Every customer he assists always has a positive experience. There are many
reasons why, but overall, he makes coming into work a lot more positive which makes his personality infectious.

Adam Little
Sr. Manager, Indirect Sales | Vancouver, WA

The culture Adam created inside his team knows to push outside the boundaries of conventual thinking. The
team competed all year as one of the top markets in INDI and stacked ranking. Adam was involved in the
creation of the National Sales Playbook and helped present to his peers at the National Sales Meeting. Adam
is a graduate of Magenta 9 and a Mentor on the Leadership Development Team. Adam also helped 5 people
get promoted into new roles, 4 of whom became people managers.

Jeremy Murphy
Sr. Manager, Business Analysis | Richardson, TX

Jeremy Murphy, or “Murph” as we like to call him, started his Metro by T-Mobile career in 2012 as a Business
Analyst with our Reverse Logistics Group. He is now a key Sr. Manager inside of our Metro Business Analysis
group managing our Inventory Process & Analytics end to end. Murph has taken on multiple roles, became
a people manager, led projects and was an overall contributor to the business. He is the pure definition of a
PEAK winner.

Christina Olivares
Manager, Indirect Accounts | Albuquerque, NM

Christina was the #2 Metro account manager nationally, won Q2 quarterly WC and was #1 AM in the
Southwest Region in 2018. Christina has consistently been a Top Performing AM in the country in the areas of
Net Gains, PPD, training completion rates and dealer health. Her results have helped the market once again
be at the top of Metro’s INDI ranking. Her success and that of her team are directly attributed to the great
relationship that she’s established with her dealer community and the development of her team.

45

METRO BY T-MOBILE

Jimmy Ratliff
Sr. Project Manager | Irvine, CA

Jimmy took on a new program known as ShopperTrak and introduced it to the Metro field. Jimmy was able to
take key data points and translate it to measurable actions for field teams. His work optimized staffing models
with dealer distribution using target “selling” hours and improved sales conversion rates across the nation. He
conducted dealer deep dive training for adoption and trained his peer group across the nation to duplicate success
in all other regions. The overall national results from the field and dealers came back overwhelmingly positive.

Carol Rudlaff
Sr. Program Manager, Sales Operations | Livonia, MI

Carol joined the Finance team more than 14 years ago. She is an invaluable champion for our team and she’s
never been afraid of hard work. She’s always ready to roll up her sleeves to complete a project on time and
accurately. Carol amazingly remembers facts and figures from projects we completed months ago. Carol has
been promoted from Coordinator, to Analyst, to Sr. Analyst and now to Sr. Program Manager. Thank you for
your attitude and passion to “Do What is Right.”

Benny Scalia
Manager, Indirect Accounts | Fairfield, NJ

Benny Scalia is the account manager for Licensed Products, the largest account in NY. He is one of the driving
forces in escalating Licensed Products performance locally and nationally. His YTD sales performance results
are phenomenal. He is ranked #2 YTD in the Northeast for the 5KPIs. His success has always been his team’s
success. Benny is “How We Play” every day!

Clyde Wilkerson
Manager, Indirect Accounts | Charlotte, NC

Clyde Wilkerson is an LDP participant and was the #2 ranked account manager in country. He partnered
with Loss Prevention in training dealers on minimizing security risks and received a Challenge Coin from
Loss Prevention for his contributions. Through daily evaluation of sales, Clyde spotted fraudulent activity and
alerted others; his work helped uncover and stop a fraud ring. Clyde traveled to other markets to assist in
training and development of ASRs and dealer associates; assists peers in focusing on strategic activities. He
has a strong focus on developing his team and preparing them for future opportunities.

46

PUERTO RICO

Wency Baerga
VP, Sales | Guaynabo, PR

Wency is the right example of “How We Play”. She is a strong leader with a consistency and ability to change,
constantly generating change within the Retail organization. She is always thinking outside the box to identify
and target areas for improvement. During the past years, Puerto Rico’s Retail organization has received
multiple recognitions from TMUS. PR currently has five of the top ten stores in the nation in sales and three of
the top 10 in accessory sales, positioning Puerto Rico amongst the strongest markets of the nation.

Carlos Haddock
Manager, Fraud Security & Investigations | Guaynabo, PR

This year, due to an increase in the number of armed robberies occurring at competitor locations, Carlos
designed and delivered training to Retail on what to do in case of an event of this nature happening to
T-Mobile. Carlos closely monitored all incidents and immediately stepped up to train our employees. Thanks
to this initiative our retail employees were better equipped to address these events. Due to his networking,
Carlos immediately took action, targeted high risk stores first, and even on a holiday, trained the stores,
including Retail & TPRi.

Miguel Rojas Lopez
Manager, Customer Services | Guaynabo, PR

This year, Miguel took on the challenge of changing roles from Marketing to Customer Service, to manage
T-Force. Not only has he been a fast learner, but has increased the team & improved metrics, helping the local
care center, Atento, be the best in all care metrics across T-Mobile Care Centers in mainland & abroad for
the past three years. While doing this, he took on the leading role for diversity and inclusion in Puerto Rico,
increasing its members from 7% to 41%, the fastest growing chapter in Retail!

47

TECHNOLOGY

Basir Ahmed
Sr. Engineer, Radio Frequency | Houston, TX

Basir personally led efforts to redesign high structural mod cost sites, saving more than $6.5M. He was the
market point of contact and lead design engineer for CMP & CMP 5 analysis. He was the Lead Engineer for all
things small cell, designing 1,412 small cells for 2018. More than 900 of these cells are on-air!

Yousef Alabssi
Sr. Engineer, Systems Design | Parsippany, NJ

Yousef is instrumental in leading troubleshooting efforts with the market teams whether linked to customer
complaints or issues with Core nodes. Not a single day that passes without him working with our markets
on customer escalations. His efforts help internal customers (market teams) resulting in better customer
experience for our “external” customers. He also developed a new MME log decoding script, coding over
12,000 lines in a script covering 500 pages of documentation. This is a clear example of innovation, with
national-level impact.

Nirmal Chandrasekaran
Sr. Engineer, Radio Frequency | Parsippany, NJ
2016 PEAK Winner

Nirmal developed RSr.Q based layer management, an New York City-specific, quality-based layer
management strategy. This strategy led to a 10% throughput improvement, 15% NAF combined with a 30%
L700 traffic reduction. Nirmal is also one of the leading members of the machine learning NY task group. This
group assessed major features such as BINGEON, API throttling, scheduling algorithm change, and inactivity
timer change, geared towards improving the customer experience substantially. The findings furthered our
understanding and correlations of network load and capacity limitations.

Bryan Cox
Project Manager, Development | Columbia, SC

Bryan drove the site hardening project, which included more than 400 entitlements and 250+ permanent fixed
generators in service across North and South Carolina during 2018. He led an improvement team that created
a new custom mount for the antennas, ensuring they fit inside the poles safely and it maximize the size of
antenna we can use. His effort has contributed to improved accuracy of equipment orders for the market and
resulted in huge cost savings to the company in terms just in time delivery and inventory.

Jeff Donald
Sr. Site Development Manager | Frisco, TX

Jeff led the region through the enormous transition into the new national materials and logistics kitting and
centralized distribution program. Of the 5000+ projects deployed in the region during 2018, Jeff had a hand
in providing materials to all. He was a key member of a national materials tiger team, which was created to
accelerate and ensure materials were delivered to priority projects.

48

TECHNOLOGY

Rommel John Gammad
Principal Engineer, Systems Design | Downers Grove, IL

Rommel’s unwavering commitment to drive network improvements for our customers has been his expertise.
His technical breadth and personable demeanor brings immense value to the organization and overall
success to our business. In early 2018, Rommel was instrumental in assisting the Minneapolis Market and a
vendor to successfully deploy and optimize the CRAN solution at US Bank Stadium in preparation for Super
Bowl LII --- allowing T-Mobile to have the fastest OOKLA results.

Thomas George
Sr. Manager, Technology Sourcing | Bellevue, WA

Thomas had major contributions to advancing our network. The Ericsson and Nokia deals not only set the
stage for our new 5G network, but are the largest deals we’ve ever done.

Manoj Gupta CEO Wild Card
Manager, Systems Architecture Engineering | Bellevue, WA

Manoj was instrumental in enabling the launch of 5G deployment. He led the verification of Ericsson and
Nokia 5G Radio Networks to ensure the deployment of a quality validated 5G product. The scope covered
extreme early software delivery and prototype hardware verification in the Bellevue Launchpad. He bought
multiple technology teams together and his leadership was integral in ensuring the available resources
were allocated across teams to achieve individual, group and business goals. His efforts were exemplary in
delivering a key tool to the business, the results - remarkable!

Ryan Hollinger
Director, Systems Architecture | Bellevue, WA

Ryan led innovation efforts in several critical technology areas, including the development of a universal
Certificate Management System (CMS), the creation of a robust Network Access Control (NAC) mechanism in
T-Mobile’s corporate and retail footprint, a next generation retail network architecture to provide the capacity,
throughput, and network diversity needed to support our frontline teams, a next generation data center
network topology to enable automation and network virtualization for engineering and IT applications, and the
IP network development for innovative transport and backhaul solutions enabling T-Mobile for 5G and CRAN
readiness.

Marie Grace Jacinto
MTS, Systems Architecture Engineering | Bellevue, WA
2013 PEAK Winner

Marie was a key designer and lead for network model used not only in capacity planning for normal course
of business, but more importantly to prove the benefits of the New T-Mobile network. She worked endless
nights and weekends in creating the network model for New T-Mobile network, as well as the integration of
the two networks. Marie is the epitome of “I Am T-Mobile, Count On Me” and has never been short of not only
delivering on the expectations but exceeding it by miles.

49