English for Logistics

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Gontents

lntroduction Settingthescene D e s c r i b i nj ogb s
to loglistics T a l k i n ag b o u tr e g u l aar c t i v i t i e s
fobsin togistics
Regulaar ctivities

72 *O"t* servicesLogisticsacronyms Sellingservices
E x p l a i n i n go n l i n es e r v i c e s
Producrtanges
3PLproviders

I Value-addesdervices

I20 Inventory Inventormy anagement Thepassive
G i v i n ga n da s k i n gf o ro p i n i o n s
managcmentand Continuourseplenishment M a k i n gs u g g e s t i o n s
Agreeing
procurement Jobadvertisements

I28 Modesaf Transporatndhandtingequipment Adjectives
transprt
Containertypes M a k i n gc o m p a r i s o n s

Typesofgoods Describinfgeatures

I PlanninE!and Transporotptions M a k i n ge n q u i r i easn dr e q u e s t s
a]langing Measurements Advisingandofferingalternatives
transport Quotations Numbersd,imensionasn, dweight

I Shippingl€loods Markings Explaininhgowto dosomething
I53 Warehousing Loading Prepositions
Adviceof shipment T a t k i nagb o u ts h i p p i n gp r o b l e m s
and stofage Shippinginstructions
Thepassivewithmodals
Handlingequipment T a t k i nagb o u ti m p r o v e m e n t s
Warehouseareas D e s c r i b i nagp r o c e s s
lYareftousingtoday

I Documentation DocumenGin fureigntnde Apotogizing
andfinance lmportinstructions by anduntil
Paymenmt ethods H a n d l i npga y m e n t s
D e a t i nwg i t hm i s t a k e s

*g

69 lestyourseff!
7t Partner Files
73 Answe*key
82 Transcripts
88 Ueefulphrasesandvocahlary
97 Glossary of acronyms and abireviations
92 l-Zword list
94 Weigms aBdmeaaures qDnversion chart

About the book

Englishfor Logisticshasbeendevelopesdpecificalfloyrpeoplewhoworkin the
logisticisndustray ndwhoneedEnglistho communicaitnea varietyof situationws ith
colleaguecsl,ientsa, ndbusinespsartnerslt. supplieysouwiththetargetvocabulary
andcommonluysedexpressionthsatareessentiatoI communicatiwonhetheyrouwork
fora shippingagenta, custombsrokero, r a freighftorwarder.

Englishfor loglstirs coversa rangeof subjectsassociatewdiththelogisticsindustry.
Learnerins management-lepvoesIitionws iltfindtheirneedscateredfor,justasmuch
asthosein warehousinogradministratioUnn. itsfromthebookworkindependentalynd
canbeselecteadccordingttoheneedsandinterestosf thecourseparticipantEs.ngllsh
forLogistic isalsoidealforself-study.

Eachunitbeginswitha Startarw, hichconsistosf a shortexercisoera quizand
servesasanintroductiotno thetopicofthe unit.Practicaelxerciselsis, teninegxtracts,
industry-spectiefixctsaswellasphotosandil[ustrationhselpyouto acquirekey
vocabularayndexpressionRse. alistircole-playgsiveyoutheopportunittyo putatlyou
havelearnedintopracticeE.achunitcloseswithanOutputactivitya, narticlerelated
to thetopicof theunitfotlowedbyquestionfsorreflectioannddiscussioFn.inatltyhe
bookfinisheus pwitha funquizto Testyourself!osnomeof thefactsandfigures
d i s c u s s eodv e rt h e p r e v i o uesi g h tu n i t s .

TheiluttiR0ll containsallthe Listenirgextractsfromthe book.Thesecanbe ptayed
throughtheaudioplayeor nyourcomputeor,rthrougha conventionCaDl playerI.norder
to giveyourselef xtralisteningpracticel,istento it in yourcar.TheInteractiveexercises
letyoureviewyourlearningby doingUsefulphrasesV, ocabularyandCommunlcatlon
exerciseosn yourcomputeTr.hiswill be particularvlyaluableif youareusingthe book
forself-study.

ln theappendixof fnglis} for Logistitsyouwill findthePartnerfiles forthe rote-plays
andtheAns*erkaysothatyoucancheckyourownanswerisf youareworkingalone.
Thereare alsoTran*ripts of the listeningextractsa, n A-Z word list, and a list of
UsefulphrasesandvotabularyF.inatlyw, e haveinctudeda Glossaryofacronymsand
abbreviationsand a Welghtsand measuresconversionchart; thesecan be usedas
handyreferenceast work.

ls

lntroductionto logistics

Makea list of al[ the differentareasof logistlcsyou canthink of by completingthe diagram
helow.

I Fivepeoplegivetheir definitionol logistics.Conrpletetlre sentencesusingthe wordsf rom

the box.

provide. storage. supportr distribution. deliveryo maintenance

Logisticsmeansthatyoumanagetheprocuremeannt dmovemenotf goodsandthe

of inventorv.

z lt meansthe of thegoodsthecustomenreedsat theright ime,in the

rightplacea, ndof therightquatity.

3 Mydefinitioonf logisticiss this:it'sto plan,organizea,ndmanageoperationtshat

s e r v i c easn dg o o d s .

4 Logistic-sthat'sthepurchasinmg,aintenance, a n dr e o t a c e m eonft

m a t e r i aal n ds t a f f .

5 Logisticisstheptanninagnd of operationssuchaswarehousing,

i n v e n t o r yt r,a n s p o rpt ,r o c u r e m e nstu,ppty,and

AUDIO

,',it't Listento the racardinga*d checkyour'answer5.

4:.1

6 | UNIT1 Introductiotno logistics

:
2 Gompletethe foltowing table using the wordsfrom ejxerciseI

Noun

storage

l6 itomaintain distribution

, ''-'.:' transoortation
8i purchasing

3 ilowcompletethesentencews ith thecorrectformof thewordsfromthetable.

7 ln myiob I oversetehe of vehiclesandmachinery.

2 Dotheyalso parcelsandpackageosn Sundays?

? Goodsarenormallby oughtin the department.

4 We a z4-hourdeliveryservice.

Thiscompanoy nly goodsby road.

6 We all ourgoodsin thewarehouse.

4 iiatch thedefinitions(a-f) with thewords(r-6) betow.

r carrier

nz freightforwarder
nn3 supplier
n4 haulagecontractor/haulier
5 courier T

6 consignee l

UNIT1 Introductiotno logistics| 7

aAUDIO companwy hichcarriegsoodsby road
5 b personor firmnamedin a freightcontractto whomgoodshavebeenshippedor turnedoverfor

3 care
c companythatspecializeisn thespeedyandsecuredeliveryof sma[[goodsandpackages
d companythattransportsor conveysgoods
e companwy hichsupplieps artsor servicetso anothecr ompanya;lsocalledvendor
f personor businestshatarrangeds ocumentatioanndtravelfacilitiesfor companiedsispatching

goodsto customers

Listento threepeopledescribintgheiriobsin togisticsa: warehousme anagera,freight
forwardera, ndashippingoperationsmanagerl.llatcheachiobto thecorrectperson.

5 l{ow tisten again andcompletethe sentences.

Personr

1 Myjob is to thetransporot f goodseitherbysea,air,road,or rail.

z Animportanpt artof thejob is withcustomerrequestasbout hemost

suitablemodeof transport.

3 Myresponsibilitiaelssoinclude g o o ds h i p p i n gr a t e sw i t hs h i p p i n gl i n e s
a n dt r a n s p o rcto m p a n i e s .

4l customcslearancoen behatof f myclients.

Personz

5 InmyjobI haveto thatthecargois notdamageodnboardtheshipor

whileloadingor unloading.

6l customerosn shippingratesandpreparequotationsfor oursalesoffice.

Person3 withdepartmentssuchastransporat nd
7 Anothepr artof myjob isto

production.

8 Apartfromthat,I thatvehiclesm, achinesa,ndanyotherkindof

equipmenatremaintainetdo a highlevet.

8 | UNIT1 Introductionto togistics

:

7 ilatch theverbs(r-a) with theactivities(a-h)to makephrasesfromtherecordingsT. hentisten
againto checkif necessary.

r book T
trz consolidate
T
3 deal

4 keep T

5 make nI
6 use

7 check T

8 takecare TI

a a numbeor f shipmentusnderonebil[of lading
b bookingreservations
c that healthandsafetystandardas remaintained
d moderncomputesr ystems
e spaceon a ship,train,lorry,or plane
f whereto putthemin thewarehouse
g an eyeon the budget
h withall the necessardyocumentation

I Work with a partner to descrtbetwo different jobs. Thephrasesin the bor wilt help you.

Li PartnerA til€ or, p. 7r
PartnerB Fileo9, p.7z

Questions
Whatdo you do?
What'syour line of work?
Whatdoesyouriob involve?

Descrlbingjobs
I workfor a majorshippingcompqny.
I workin the regionoldepot.

Describingresponsibilities

I'm responsiblefor ...
ln myjob I haveto ...
Myjob involves...

Remember...

Youworkfor or of a company.
Youworkin an areaor a department.

Youare responsiblefor or in chargeof something.
Herearesomeusefuvl erbsfor describinkgeyjob responsibilities:

to advise to oversee
to prepare to provideor supply
to train to ensure
to manoge to review
to estimate to liaise with
to monitor to orgonize
to carryout

UNIT1 Introductiotno logistics| 9

9 Replacteheunderlinevderbswithwordsfromtheboxthathavethesamemeanlng.

' ' .: :. .,,,..:,':.,,:,'r:1,].],,,.,,...,.. . . . .:i,,,,'.,r,,:::,::,1ili: ] : : l:l:..: ,l, 1 : l , l

provide. train . organize. ensure. i n f o r ma b o u t . chec k

r Wesupplvsoftwareforthe carindustry.
z I oftenadviseclientson the mostsuitabletranspormt ethod.
3 In myjob I haveto makesurethat passengerasrriveon schedule.
4 Myjob is to supervisiencomingoods.
5 | alsoplanthetransporot f goods.
6 | instructstaff.

1O Comptetethe formwith your ownjob detaits.Usecompletesentencesandexpressionsfrom
this unit.

J o bp r o f i l e : I worKfor
Company:

J o bt i t t e :
M a i nr e s p o n s i b i l i t i e s :

3-5 keyactivities:

T A I K I l { GA B OUTREGUL ARACT IVIT IES

WhentatkingaboutgenerafIactsanddescribinwg hatwe normaltdy o,
we usethe presenst imple.lt is oftenusedwithwordsthatsayhow
oftensomethinghappense, .g.usually,often,always,sometimese, very,
etc.Weusetheverbdo to makequestionas ndnegativestatements:

I workfor on internationallogisticscompany.
Heusuollyspendsa lot of time with hiscustomers.
Doyouship goodsto Asia?
Hedoesn'twork in the Europeanoffice.

10 J\l- 1 Intro du ctiotno Lo eis t ic s

11 putthewordsin therightorder.Usethecorrecftormoftheverb.

1 an excelten/ tprovide/ deliversyervic/emycompany.
2 you/ howmuch/ handleI cargo/ peryear?
3 to othercountrie/snotship/ we/ chemicaplroducts.
4 responsibfleor/ be/ thewarehousme anageIralsolvehicleas ndmachinery.
5 to foreigncompanie/scarparts/ thisvendo/r suppty?
6 usuall/yarrang/eforcompanie/sa freighftorwarde/ rdocumentation.

1 2 Workwith a partner.Followthestepsbelowto practisethis diatogue.

A AskB whathe/shedoes.
B RespondT.etlA whereyouwork.
A AskB to giveyousomedetailsaboutthejob.
B TettA aboutyourmainjob activitiesT.henaskA abouthis/hejrob.
A RespondD. escribyeourjob activities.

1J Completethe crcsswordpuzzlewith wordsfromthis unit.

Across tr
4 Anotherwordforfreight.
5 Whatyoustorein thewarehouse. T
6 Workcloselytogethewr ithsomebody. T
T
Down
r Anotherwordfor organize.
z Togiveinformatioanboutthe price.
3 Anotherwordforsupervise.
5 Sendgoods.

UNIT1 Introductiotno logistics| 11

Readthis articleandanswerthe questions.

CHINA'SBOOMINGEXPORTBUSINESS

China'seconomyis developing
at a rapidpacewithdouble-digit
growthratesin exportbusiness
andan expectedincreaseof40 per
centby2O7OW. ithan estimated
tradevolumeof nearly2 trillionUS
dollarsin 20O6,Chinahandles
m o r ec a r g ot h a n a n yo t h e rc o u n t r y
inthe world.Giventhesegrowth
rates,it is notsurprisingthatthe
C h i n e s el o g i s t i c ss e c t o ri n c r e a s e d
bymorethan12 percentlastyear.

In orderto supporthe booming
industryt,he governmenits
c u r r e n t l yi n v e s t i n gm a s s i v e l yi n
the country'sinfrastructureO.ver
the nextfewyears,the Chinese
governmenwt antsto improveand
extendthe existingroadandrailway
networksas wellas maritime
h a r b o u r sa n da i r o o r t s .

FortransportlogisticsS, hanghaiis oneof the mostattractivelocationsin China.lt
is the secondlargestcityin the countryandhasgoodlinksto the mostimportant
industriarlegionsA. ndShanghaiis alsoa modernandwelcominghostfor visitors
a n db u s i n e s sp e o p l ef r o mC h i n aa n da r o u n dt h e w o r l d .

1 Doyouknowanyothercountriews ithconsiderabelexporgt rowthrates?
Howdoeslogisticpslayan importanrtotein a country'esconomy?
Whatdo youknowaboutthelogisticisndustryin yourcountry?

L2l

Logistics services

Logisticsuseslots of acronyms.Howmanydoyou know?Testyourselfby writing theseonesout.

r FCL
z 3PL
3 HGV
4DC
5 LCL
6 EDI
7 VAS
8 RFID
9 lS0
ro GPS

ilatch the words(r-8) with theirdefinitions (a-h) betow.

1 transshipment n
z break-bulk
3 cross-docking T
4 orderpicking
5 reversetogistics uT

T
I
6 trackingandtracing

7 warehousing ln
8 collection

a directflowof goodsfromreceipat t warehousteo shippingb, ypassinsgtorage
b collectinagndhandlingof usedor damagegdoodsor of reusablteransiet quipment
c loadinggoodsfromonemeansof carriagoentoanother
d setectinagndassemblinigtemsfromstockforshipments
e packing oodsin smalls, eparabluenits
f pickingup goodsat a namedplace
g receivinagndstoringgoods
h locatingitemsin transit

UNIT2 Logisticsservices| 13

2 Lookat thesewordsfromexercisreanduseyourdictionary(if necessaryto) completethetabte.

Verb Noun
7 receive
equipment
2
assembly
3 carry location
4
5

AUDIO

tt:rr\ 3 Listento threelogisticsproviderpsresentingtheirservicesC. omplettehetabte.

specializesin transpormt odeused

Providerr (GFTGtobaCl arrier)
Providezr (HomeTexInternational)
Provide3r (CargoExpress)

4 Listento the recordingagalnandcompletethe sentences.

providerr 5[ippin$,lines. ; fleetof vehicles. air carriersr transporct ompanies
o documentation

r Weareoneof thewortd'sleading witha freightvolumeof 6oo,ooo

c o n t a i n e rpse ry e a r .

zWecanofferourcuStomerscompetitiverateSwithattmajor-.

3 Witha modern we canensurefast,safedeliveryof yourconsignments.

:.
4 0ur serviceisncludeorderpickingp, ackingd,istributiona,ndhandlingof alltransport

5 CargoExpresissAsia'sleading of air freightservices.
6 Weworkctoselvwith aroundtheworldfor thefastestdelivervavailabte.

8 5 Complettehesentencews ithwordsfromthebox.

5

happy o provide. range. specialize. major . ensureo customized

r Asa non-vessoepl eratincgommoncarrierw, e canofferourcustomers

competitivreateswithall maiorshippinglines.

zWe in solutionfsorfullcontainetroads(FCLa)ndlessthancontainer

c o n s o l i d a t eldo a d s( L C L ) .

3 Asa specialisint hometextitesw, e canofferourclients servicetso meet

t h e i rn e e d s .

4 Ourteamwi[[be to assistyou in all mattersregardinygourorder.

5 Wecan y o uw i t ht a i l o r - m a dseo l u t i o nfso ry o u ra i rt r a n s p o rrte q u i r e m e n t s .

6 Wectoselyco-operatwe ithaircarriersaroundtheworldandcanofferourcustomeras wide

of flexibleandcost-effectivseervices.

l{ow listen and check your answets.

sELuNGyouRcompAly'sloosrrg: sERvtc_rEosrHEcusromER _ I
i
Whendescribinag company'serviceosr portfoliow, e oftenusethe fottowingexpressions:
Wecan offeryou a wide rangeof ...
Wecanprovide (you with) customized/tailor-madleogisticssolutionsfor ...
Wespecializein ...
As a specialistfor/in ...we can...
Withour manyyearsof experience...
Wehaveexperienceand expertisein providing ...
Ourteamwill be happyto handle/assisytou ...
Withour dedicatedteom of logisticsexpertswe can ...

O Complettehelist withyourowncompany'sservicesT.henpresenitt toyourpartnerusing
phrasesfrom this unit.

1 rangeof productos r services
z specialisint
3 experience
4 extraservicesfor customers

7 Presentthecompany'sseryicetgoyourpartnerl.lsephrasesfromthisunit.

Parln€rA F;te02, p.7x
PartnerB Fiteto, p.72

UNiT2 Logisticsservicesl r s

I Readthe foilowing text from a logisticscompanymagazineaboutnewtrendsin third-party

logistics.Thenlabelthe paragraphswith the correctheadingsfrom the list.
Today'sroleof major,provider.s Changinlgogisticsrequirementfsor manufacturers
r 3PLin the past . Newchattengefosr 3PL. Changien logisticcsonceprs

Recenttrendsin 3P[

Untila fewyearsago,companieussed
to outsourceonlypartsof theirlogistics
operationtso providersspecializing

in servicessuchasdistributioonr
w a r e h o u s i nAg .s i n g l ec o m p a nsyo m e t i m e s
h a ds e v e r atIh i r d - p a r t y[ o g i s t i c sp r o v i d e r s

(rPLs).

Theglobatizatioonf tradeandincreasing logisticsolutionsA. partfromthat,
demandfor servicesh,oweverh, asledto l o g i s t i c sp r o v i d e r st o d a ya r ef a c i n ga n
a drasticshiftin logisticsconceptsand i n c r e a s i n gttoyu g ha n dh i g h l yc o m p e t i t i v e
managemewntithan impacot n both marketI.n recenyt ears,growingpressure
p r o d u c e ras n d l o g i s t i c sp r o v i d e r s . on priceshasledto a decreasien profit
marginsI.n orderto compensaftoer
Asfaras manufacturearsreconcerned. t h i s ,m a n yt h i r d - p a r tlyo g i s t i cpsr o v i d e r s
logisticms anagemehnat sbecomea lot nowoffervalue-addesdervicefsor their
morecomplexB. ynow,manyof themhave customersD. ueto fiercecompetitionin the
learnedthat outsourcinsginglesegments 3PLmarketh, owevere, xpertspredicthat
to differenpt rovidershasnot reallymade onlythe big internationapllayerswittbe
t h e i rl o g i s t i c so p e r a t i o n sm o r ee f f i c i e n t . ableto workprofitablyin thefuture.
Thatis whytheyarelookingfor providers
who canprovidea higherlevelof service Thebiggtobapt layersa,lsocaltedsuper-
a n dm o r ec o m p r e h e n s isvuep p l yc h a i n 3PLsc, anprovidetheircustomerwsith
solutions. comprehensisvuepplychainor end-to-end
s o l u t i o n sT.h e s es e r v i c euss u a l l yi n c l u d e
F o r3 P L sa l l o v e rt h e w o r l d ,r e q u i r e m e n t s f o r w a r d i n gt ,r a n s p o r t a t i o nc ,o n s o l i d a t i o n ,
k e e pg e t t i n gm o r ed e m a n d i nwg i t h custombs rokeragew,arehousinagn, d
customerasskingfora widerrangeof distributiona,swellasa rangeof value-
a d d e ds e r v i c e s .

16 | UNIT2 Logisticservices

9 l{owsaywhich of thesestatementsaretrue E or fabeE. nnnnn

r Inthepast,companieussedto outsourcoenlysegmentosf theirlogisticosperations.
z Manufacturefrosundout thatoutsourcintgo 3PLprovidersis notefficient.
3 In the pastfewyearsmany3PLprovidershaveincreasetdheirprofitmargins.
4 Customertos dayaredemandinmg orecomplelxogisticssolutions.
5 Super-3PLpsrovidecomprehensisvoelutiontso logisticpsroblems.

1O matcttrhewords(r-6)fromthetextwiththecorrecdt etinition(a-f).

r outsourcing n
z comprehensive
T
3 consolidation
4 requirements nnnI
5 demand
6 competition

a includinag widerangeof services
b detailsof whatis expecteadndneeded
c contractinfgunctionosutto third-partpyroviders
d theneedfor particulagroodsor services
e companietsryingto se[[thesameor similapr roducttso customers
f thegroupingof smallshipmenitnstoonecontainer

11 Lookatthethreewebsiteadvertisementsforvalue-addedservices.Thencomptetethetable.

en6

a.&f

MaxwelEl xpressLogistics

WarehousiinsgjustoneoftheintegratelodgisticsservicewseprovideH. erearesome

value-addesedrvicewsecanoffer:

P i c ka n dp a c k R e t u r n sp r o c e s s i n g

L i t e r a t u rfeu l f i l m e n t Creditprocessing ...andmuchmore!

*9-"9-9*** t

@'&

SichuanInternationaLl ogistics

Ourlogisticsteamat SichuanInternationaLlogistichsasthe experiencaendexpertiseto

provideourcustomerws ithvalue-addesdervicetshatcomplementtheirbasicwarehouse

o o e r a t i o n sO.u rs e r v i c eisn c l u d e :

Kitting P a c k a g i nsge r v i c e s

Im p o r t / e x p o rcta r g oc u s t o m sc l e a r a n c e Exporpt ackingandcrating

UNIT2 Logisticservices| 17

* q e 9 * _ _ " -*.- . - _ _ -O! J
-
<e' A; 6t r Lr rIt

GLXWorldwideLogistics t'I
Weprovidevalue-addesdervicews hichcomplemenatndenhanceall kindsof logistics
operationsO. urservicegs o farbeyondthe basicdistributionandwarehousinsgervices t$
Fg
usuallyofferedG. LXvalue-addeldogistics ervicesinclude: Ir4F
Potybaggingandshrink-wrappinBg undling/unbundling

Recycling Labelting !

:i

O-i

payment : documentationr product packing/ otherservices
: assembly packaging

Maxwe[E] xpress
Logistics

S i c hu a n
In t e r n a t i o n a l
Logistics

G L XW o r t d w i d e
Logistics

AUOIO

t'rrty\ 12 tisten to two short presertationsahoutonlinelogisticsservicesT. hensaywhichof the

6 statementsaretru€ M or fatseE.

ExpressLogisticsOnlineShipping un
r ...helpsyou bookpick-upsandtrackshipments.
2 ...youcanlog on by selectingyourcountry. l
3 ...youcancheckshipmenrt ecordsfor up to 6o days.

IntercargoE-Shipping I
T
4 ...allowsyouto makepriceenquiries. I
5 ...youcancanceol rders.
6 ...youcandownloadpdf documents.

EXPtAtNiltGOt{L|l{ESERVICES

Whendescribinognlinefunctionsor tools,youcanusethe following
p h r a s e sa n de x p r e s s i o n s :

Thepricerequesttool allowsyou to obtain pricesfor shipments.
E-Shipping helps you prepare/print/track/select...onIine.
To..., (jus] sign up/registerfor/og on to ...
Forprice requests,pleaseuse...
To accessshipmentdetails,click ...

18 I UNIT2 Logisticsservices

lJ trtatcttrhebeginningosf thesentence{sr-6)withtheendings(a-0 to makesentencefsromthe
recording.

r WithQuickOnlineShippingyoucanfind t:
z Thisonlinetoola[towsyou

3 To useQOSs, implylogon
4 AfterregisterinwgithE-Shippinygo, ucanmake l

5 Youcanalso tl
6 Witha mouseclickvoucanalso i!

a to planshipmentsb,ookcollectionasnddeliveries.
b pricerequestss,chedulteransporta,ndobtainreal-timsehipmenitnformation.
c trackpick-upasnddeliveries.
d downloadcommerciadlocumentisn pdfformat.
e byselectinygourtownor regionfromthedrop-dowmn enuon theleft.
f therightserviceto suityourshippingneeds.

1/1 fnree peopledescribehow lT haschangedtheir iobs.Comptetetheir statements$tithwordsfrom
the box.

RFID. enter o track o mobilephone. device . digitat . GPS-basedr tag

r Customer

Trackinsghipmentisa loteasiewr ithSMS-FaTsrtackN. owI canusemy

to findout wheremyshipmenits. I justhaveto myairwaybitnt umber

on my mobileandwaita fewsecondsT. henI geta replywiththe detailsof my consignment's

currenst tatus.lt's sucha greatidea!

z Truckdriver : trucksupporstystemnow.Forme
A l lo u rt r u c k sa r ee q u i p p ewd i t ha

that'sa greathelpas I canalwaysusemapsthatshowmeexactlywhereI am andwhereI have

to go.Obviouslyi,t's alsousefulforthe companyT. heycan . myvehicle

at anytime,seethe routel'm takingandwhereI makestops.Andwhat'sveryhandyfor me

- the systemalsocomeswitha 5cameraso I cantakephotosif there'sa

problemwhilel'm on theroad.

Managear t a trailerstorageyard

I workat a traileyr ardwheretrailerfsitledwithpackagegdoodsarekeptuntiltheygooutto

thecustomerTsh. esiteisverylargeandwehavefourdifferenatreasfortrailesr torageU. ntit

the new 6tagsystemwasintroducedi,t couldeasilytakea coupleof

hoursto findthetrailerwe wanted.Nowit's a matterof minutesto locatethevehiclewe're

lookingfor.Atlwe haveto do nowis putthe zon a trailerand usea

mobi[e I to identifiTit. lt reattysavesus a lot of time.

UNIT2 Logisticsservices| 19

A new trocking device for US postol services

An Americoncomponybosed
in Colifornlo hos recently

dc,,ol6np6l n t.nekinn eJgyi6-^

wh ch mcy l'e'p post o{ficesto
improve their services.lt con
be usedto find out moreobout
hold-upsond deioys in postol
operolions.

The smoll trcckei, cclled the
letterInar-' .e. 'he Clobcl
PositioningSysiem (GPS) 1o
store informotion obout on
rtem'spos it ionin t r ons itS. im ilor
deviceshovebeenusedinIhepositotrocle. xpensivceons-rregr oodslikecors b-t uniinl ownone
of thesesystemwsossmolel noughtotroveilnon envelope.

Now fhot'sollchongedA. swellosfittingintoo USstcndord-sibzuesineslesttert,heGPSLetteLrogger
olsomeetsotherposto'equiremenisr i:s bendobleord oblelo w;t^stonrdoughhondlingThisis
porticulorilmy portonolstheenvelopeosrethrowninlosockst,hentronsporlebdyvonfo outomotic
sortinglocotionwsheretheyrunthrough ighspeedshufflinsgystems.

Thetrockeirtsef doesnottronsmit ltspositiodnuringtronsitb,utstorelsheiourne1y ogon o memory
cordwh;c[conbereodbvo loptopcompLteTr.heGPSdevceotfe'sseveropl'ogromminogplo^s

r o n g i n gf r o mc h e c k i n gi l sp o s i t i oenv e r y f e wm i n u t e s t o c h e c k ionngl y w h e no n t h em o v e .

TheLeffeLroggedroesnothelp,howeveri,ffheenvelopcecrryingildoesnolorriveoi itsdestinotion
withinobouisevendovs,osthebottervrunsflotofterobouto week.

t#F't€==:.+.xw[Nfl *<.=<-44€$F.*.+=#y$ft !wN\w@#ez@2,:::.-..:.---.

@

1 Haveyoueverexperienceddelaysin postasl ervicews hensendingor receivinlgetters?
2 Doyouthinkthisdeviceshouldbe usedin yourhomecountry'psostasl ervice?
3 Doyouknowanyotherusefuletectrondiecviceisn logisticasndtransport?

lnventory managementand procurement

Checkyourknowledgoef keytermsin inventorymanagemenatndprocuremenbtychooslngthe
bestdefinitionsfor theseterms.

Economieosf scale:
a Reducincgostsperunitby increasing

production
b Cuttingcostsby reducingoutput

B u f f e rs t o c k :
a Goodskeptin storeto coverseasonal

d e m a n de . g .C h r i s t m assa l e
b Goodskeptin storeto coverunforeseen

shortageos r fluctuationisn demand

F a c t o r yg a t ep r i c i n g :
a Transporctostsarenot includedin the

purchaspericeofa product
b Thepriceis lowerbecauseyou buydirectlyfromthe manufacturer

4 Supplychain:
a Thecloseco-operatioonf all partiesinvolvedin the makings, ellinga, nddeliveringof
a product
b Networkof storesthatsupptycustomerws itha widevarietyof products

5 Tender:
a An assessmenotr calcutatioonf theapproximatceostor valueof a productor service
b An offerfor goodsor servicetshatfollowsa requesftor a quotationmadeby an official
b o d y ,e . g .l o c a lg o v e r n m e n t

llatch the beginningsof the sentences(r-6) with the endings(a-f) to makedefinitionsof more
keyterms.

r Leadtimeis thetime n
z Procuremenist Inn
3 A retaileris a business Tn
I Customeorrdercycletimeis thetime
5 A wholesaleris
6 JIT- justin timeis a concept

UNIT3 Inventormy anagemeannt dprocuremenIt 21

a customerasrepreparedto waitforthe deliveryof theirorder.
b of reducinignventoriebsy co-ordinatinthgedetiveroyf materiatjsustbeforetheyareneeded.
c it takesto produceandsupplya product.
d an intermediarbyetweenmanufacturearsndretailerws hichbuysin largequantitiesandresells

in smalleqr uantities.
e thatbuysproductfsromwholesaleorsr manufacturearnsdreselltshemto theuttimate

consumer.
f thepurchasinogf goods(materialps,artss, uppliese,quipmentr)equiretdo runanenterprise.

AUDIO

f{lv\ 2 Listento an expertpresentingan inventorymanagemenst ystemto the managersof a largeretail

7 store. Thensaywhichof the statementsaretrue Z or fakeE.

r Theinventorsyystemis cattedCPR. I

z ll's a sales-basesdystem.

Iu3 Thesystemco-ordinatethseflowof informatioanndgoodsin thetogistichain.
n4 YoungFashiohnasusedthesystemforsixyearsnow.
nl
5 Ordersareelectronicaltlryansferretdo thewarehouse.
6 Thestorehasreducetdransporatndinventorcyostsbyabout25 percent.

3 Listenagainandcompletethe sentenceswith the wordsfromthe box.

'.. .:,r,::,..:.,:tl,,i.i.... . .::.,:lt.r,,:ii::l:ltlli:l:a,l:::ll:.i]]t...

,stockr leadtime9.,,t...,'*trttrnme. npt rocessin$:;1;,...f.en.erOaatetiOtinit!*gng" .

PointI schedule. invento'roy retailer 'i r:r:,:r:':r":

7 Todayl'm goingto tellyousomethinagboutCRPt,hatmeanscontinuous

2 l'ltalsoexplainhowit canbe usedto lowerinventorayndoperationaclostsandto shorten

product

3 Firsot f a1[y, oudecidewhatproductysouwantto orderat what Ievet.

4 Thesystemwitlusethisinformatioant the of salein theretailstore.

5 TheleadingRussiacnlothes Y o u n gF a s h i oinn t r o d u c ecdo n t i n u o u s

r e p l e n i s h m etnhtr e ey e a r sa g o .

6 Withthe newsvstemall ordersare b y c o m p u t e r sw,h i c hp r o c e sds a t a

r e c e i v e df r o mc a s hr e g i s t e r s .

Theordersaresentto thewarehousbev electronic w h e r et h e ya r e

processed.

8 Andfinattythegoodsaredeliveredto the differenot uttetsaccordintgo a

9 Sincetheintroductioonf theCRPsystemY, oungFashiohnavemanagetdo cut
andtransporctostsby aboutr5%.

10 Moreovere.rrorsin order havebeenreducedconsiderabbly using

scannintgechnologayndEDl.

22 I UNIT3 Inventormy anagemeannt dprocurement

THEPASSIVE

Weoftenusethe passivevoiceto describeprocessees,specialliyf we aremoreinteresteidn the
actionitselfthanin the personwhodoesthe action.lt is formedusingtheverbfo be andthe past
participle(thirdformof theverb).Weuseby at the endof thesentencteo saywhoor whatdoes
theaction.

Thegoods aredeliveredto a depot.
Theorderisgenerotedby the computer.

4 Putthe processesdescribedin the presentationaboutCRPin the correctorder.

1

?;
".f

a Ordersaregeneratedbasedon datareceivedfromcashregister.
b Goodsaredeliveretdo theretaiol utlet.
c Systemis activatedat the pointof sale.
d Ordersaresentto thewarehouse.
e Ordersareprocessed.
f Salesinformatioinstransferretdo theCRPcomputesrystem.

5 Herearesomemoreinventorymanagemcntechniques.Gompletethe sentenceswith the passive
form of the verbsin brackets.

A systemin whichtheinventory ( m o n i t o r )p,l a n n e da n dm a n a g e bd y t h e

manufactureorn behalfof the custome(roftena retaiter),

z A svstemwhichissimitatro CRPl.t (use,often)for productsthat needto

besuppliedfrequentlayndin sma[b[ atchsizes.

3 lt meansthatorders (transfere)lectronicaltloy the manufactureTr.hen
they (detiverto) theretailstore.

R e a [ - t i mdee m a n d (identifl/by electronicashregistear ndthe product

movement (co-ordinatefr)omsupplietro the retailstore.

Producttshathavesimilacr haracteristricesgardintgheirsellingprofile

( c a t e g o r i zien)t o ' f a m i l i e s ' .

U N I T3 I n v e n t o rmy a n a g e m eannt dp r o c u r e m e n| t2 3

6 lrlorimv atchthe planningtechniquesbelowwith the definitionsin exercise5.

a DSD= Direcst toredelivery
b CM: Categormy anagement
c VMI= Vendor-managiendventory
d CRP: Continuourseplenishment
e QR: Quickresponse

f (ompletetheiob advertisemenftor a corporateprocuremenmt anagewr ith wordsfromthe box.

fulfilmen.t negotiatiop. 3PLproviders. procuremen. t command. vendors
. supplychain. relationship

v We arelooking for a proactive and dynamic professionalto take careof our strategic

procuremenat ndsupplier I management.

Reportingto theDirectorof CorporatPerocurementht,esuccessfualpplicanwt iil be

responsiblfeor managingbothinternalandexternacl ustomerasndfor workingwith the

appointed '. While liaisingwith the team,

a,andrelatedstakeholdersy,ou will alsobe involvedin providing

businesssupportto optimize finance-logisticsprocesseso, rder

andlosisticscosts.

Otherresponsibilitiesincludeproviding initiativesto helpmarimize companybusiness
profitability andeffi ciency.

The idealcandidateshouldhavea desreein manasemenot r

logisticsmanagemenwt ith a deepunderstandingandknowledgeof the Chinalogistics

market.You shouldhaveat least5 years'experiencein a multinationalcompanyandyou

shouldpossessoutstanding skills.Basedin Macau.excellent

of English and Cantoneseis a must with Mandarin an advantage.

If you areinterestedin this role, pleasesendyour CV in Word format to ...

I Readthe iob advertisementagain and answer the questions.

r Whatareawi[[thenewcorporatperocurement
m a n a g ehr e a d ?

z Whataretheprocurememntanager'ms ain
resoonsibilitieLsis?ttwo orthree.

3 Whowiltheishecollaboratweithctosetiyn
h i s / h ejro b ?

4 Whatqualificationasreexpected?
5 Whatkindof experienciserequired?

Canyouthink of otherareaswhichareimportantin
procurement?Discusswith a partner.

24 | UNIT3 Inventorymanagemenatnd procurement

A U DI O

\tar\? 9 Threepurchasingmanagersarediscusslngstrategiesfor negotiatingwith a supplier. Listento
8 the discussionandanswerthe questions.

r Whatkindof relationshidpo theywantwiththe supplier?
z Whatwouldbethe benefitsof sucha relationship?
3 Whatmarkept ositiondoesthecompanhy ave?
4 Whatkindof productsdo theymake?
5 Whatkindof agreemenatretheyinteresteidn?

1O matctrthe beginnings(r-6) with the endings(a-f) of the sentencesfromthe diatogue.

r Howdo you n

z I thinkwe could T

3 Whatareyour innnl
4 Yes,and I alsosuggestteltingthem
5 In myopinionit wouldalsobe important
6 Goodidea.Andwhydon'twe

a to pointoutthatwe'reinterestedin establishinaglong-termagreement.
b thatthisa goodopportunityto associatwe itha brandlikeours.
c feelaboutthat?
d lowercostsconsiderably.
e saythat it's theirchanceto enterthe pharmaceuticmalarket?
f thoughtson that,Gisele?

A S K | t {FGO RO P t l { r O r { S

Whatdo youthink?
Howdo youfeelaboutthat?
Whatareyourthoughtson that?
Doyouagree?

G r v r { co p n { l o t t s / r u l x l nscu G G E s n o N s

I suggesthatwe ...
I n m yo p i n i o nw e s h o u l d...
, Perhapws e should...
i W hydo n ' tw e ...?

AGREEil{G . ,:

.

i rnurr a goodidea.
I Thast oundgsood.

I I agree.

, That's right.

UNIT3 Inventormy anagemenatndprocuremenlt2 s

t ! Youhavereceivedthe foltowingemaiIfrom the purchasingdepartmentin your companyW. ork

out a few suggestionsandreplyto this email.

Deacrolleagues

Wearecurrentlyookingintoallareasofprocuremetonst eehowwecanoptimizperocesses
andsavecosts.

Perhapysoucouldgetbacktouswithafewsuggestiornesgardinpgossibliemprovemenints
youor wndepartmeonrwt orkenvironment.

Thankinsadvancfoeryoucr o-operation.

Regards
Luke

12 Worhwithapartners: uggesthesepointsandcommenotnyourpartner'ssuggestlons,

Fa!tnerA, iil€ 03, p.Z1
FartNregr File il, p.?2

1J ASpanishcouriercompanryeceiveasquotationforpackinglabelsandconsignmenntotes.
Putthewordsorphrasesintothecorrecot rderto makesentencesT.hefirst partshavebeendone
foryou.

:,# u;;* :.**;.*,u,t'il,'u;*, , ;; +"r*****=**='

,s4S

3 Asrequeste/ pdalletso/ wewilldeliveorn/ BarceloonraMadrid.
4 Fora/ wecanoffeyrouI of2.5oI/ocontratcetrmof/ adiscou/nattleasttwoyears.
5 Intheattache/dallprice/shavebeenlisteidn/ yourequireme/nqtusotatisohnee/t

columnasccorditnog.
6 lfyouhave/ meknow/ anyfurtheqruestio/npsleaslet.
7 Welook/ hearinfrgom/ forwartdo/ yousoon.

26 I UNIT3 Inventorymanagemenatnd procurement

Whengivinga customear quotationit is necessartyo includedetailson a numberof things
e.g.pricesd, iscountsa,nddeliveryterms.

HerearesomeusefuIphrasesfor quotations:

Prices
Pleasefind aftachedour quotationfor ...
Wearepleasedto quoteasfollows.
Wecan quoteyou a gross/netprice of ...
Theprices quoted obove include...
Wecanofferyou a price of .,.per ...

Discounts
Wecan offeryou too/ooff the retail price.
Weallow a 2o/ocashdiscountfor paymentwithinjo days.
Ourpricesaresubjectto a z5% trade discountoff netprice.
Wegrant a trade/quantity/cashdiscountof ... % on our listprices,
lf your orderexceedsz,ooo items, we can offeryou a further rco/odiscount.

Detivery
Deliverycan be effectedimmediatelyafter recelptof order.
As requested,we will deliveron pallets to ...
Wewouldbe able to deliverwithin rc daysof receiptof order.

1{1 ff atctrthebeginnings(r-6) with theendings(a-0 of thesentences.

7 Forordersexceedin5goopieces, nnunrT
2 Wegranta cashdiscount

3 Thepricesquoted
4 As requestedw, e
5 Ourpricesaresubject
6 Thenetprice

a wi[[detiveron palletsto Rotterdam.

b to a z5o/toradediscounot ff netprice.

c we granta discounot f 5o/".
d of thisarticleis fz5.oo.

e aboveincludetransporct harges.

c of 3%on ourIistprices.
I

1t e ive a customera guotation by emait basedon the following detatls.

GPSsystem'RoadNavigatoTr X-z3oo'
p r i c e :$ 9 z 5 . o o
morethanro items:additionalS%discount
p r i c ei n c l u d e sr 5 % V A T
deliverywithin6 daysof purchaseorder

UNIT3 Inventormy anagemeannt dprocuremen|t 27

ostcompanieasndgovernmentotsday
areundeirncreasinpgressurteo operate
moreefficientlAyn. dmanyofthemarerealizing
thateffectivperocuremecnatnreducecosts,
improvperocesseasndincreasperoductivity.
lnthepastfewyearsstrategiscourcinhgas
becomaefrequentulysedapproacihnthis
context.

B u tw h a ti s s t r a t e g isco u r c i n gTJop u ti t
s i m p l yi t, m e a ntsh a tc o m p a n i easr ea d o p t i n g
a newstrategfyorhowtheybuyserviceasnd
oroducts.

Strategiscourcinigsa systematpicrocessof
analyzinegxpenditureinst,ernalndexternal
influenceasn,dfindinogutwhakt indofsupplierer lationshiaprsenecessatroyhelp
achievtehecompanyg'soalsB. eforethecompandyecidetso purchasaeproducotr
services, trategiscourcingiussedto considetrhetotalcostofa producot r actionn, ot
just hepricealone.

Inthepastm, anypurchasinmganagernseglectethdefactthatlowpurchasceostdoes
notnecessarimlyeanlowtotalcost.Ina strategiscourcinpgrocessothercostsare
examineadswelel .g.thecostofpurchasintgra, nsporst,uppormt, aintenancaen,d
disoosal.

L e a d i ncgo m p a n i ehsa v er e a l i z ehdo wm u c ht h e yc a nb e n e ffirt o ms t r a t e g isco u r c i n g ,
andmanyhavealreadaychieveimd pressivceostreductions.

@

r Whatdo youthinkof thestrategiscourcinagpproach?
z Howaregoodspurchaseidn yourcompany?
3 DoyoubuygoodsforthecompanyW? hatisthestandardprocedure?

28i

Nlodesof transport

l$atehthe pieturesof transportarndhandlingequipnren{ta-f} with thewords{r-6}.

swap-body
containesrhip
g r a p p l elri f t
r o a d - r a i l et rra i l e r
r i v e rb a r g e
L G V( l a r g eg o o d sv e h i c l e )
Matchthedifferenttypesof freighttraffie(r-6) with thedefinitions(a-f).
r multimodaI
z piggyback
3 intermodaI
4 unaccompanied
5 btocktrain
6 single-wagon

UNIT4 Modesof transportI 29

o Thedriverdoesnotstaywithhisroadvehicleduringtransporbt y raiIor ferry.
b Goodsaretransporteidn thesameloadingunitorvehicleusingdifferenmt odesof transport.

Thehandtinogf thefreighittselfis notnecessawryhenchanginmg odes.
A singleshippeur sesa wholetrainwhichis rundirectlfyromtheloadingpointto the
destinationN.oassembtinagnddisassembtiinsgrequired.
Carriagoef goodsby at least wo differenmt odesof transporet,.g.shippingby motorlorryand
aircraft.
Trainis formedoutof individualwagonosr setsof wagonswhichhavedifferenot riginsand
d i f f e r e ndt e s t i n a t i o n s .
Combinersoadandrailtransportw: holemotorlorriest,raitersor swap-bodieasrecarriedby
rait.

Twoempleyeesof a forwardingr$mpa*y ar€eomparingtranspertmodesfor a shipmentfrocrl
9 westernChinato Shanghai"Listenandcorrectthe inforrn*tionin the tabte.

speedin days inland waterways road rail (expressservice)
cost 7
low + comparewd ithroad:
comparewd ith 4 o %h i g h e r
flexibitity high barge6: o%higher low
v e r yh i g h

Cornptet*the sentenceswith the ccrrectformof the wordsin braekets.Thenlisten again
to check.

r Howlongwoutdit takeby barge-? Normatlayboutsixdays,butit oftentakes

_ (tongi)f theweather'bsad. (cheapo)f allthetransporot ptions.
It'scheap- it'sactually

It wouldonlytakefourdaysto shipbytruck,butthecostwoutdbeabout5o%
(hight)hanby barge.

30 | UNIT4 Modesof transport

R a i lw o u l dd e f i n i t e l yb e (fast)thanthetruckoptionif we usethe express

s e r v i c et h a t t a k e st h r e ed a y s .

Butit wouldalsobe (expensiveth) anshippingby road- transporct osts

a r ea b o u t4 o % h i g h e r .

5 Andthenperhapswe'dhaveto usethe standardtrain,whichis much

(slow).

Answerthese questions.

r Whyis the bargeoptionnotveryflexible?
z Whatdo theydecideto do at the endof theirdiscussion?

flflPAn'lSOXS

Whencomparingtwo or morethingswe usecomparativeadjectivesT. hecomparativeformis -er
forshortadjectivews ithonesyllablea, ndtwo-syllablaedjectiveesndingin -y.

Transportby sea is cheaper than transport by oir.
Steelis hewier than paper.

Weusemore+ adjectivewith longerwords.
Shippinggoods by road is moreexpensivethan shipping them by rail.
Sometransportmodesaremorerelioble than others.

S o m ea d f e c t i v ehsa v ei r r e g u t afro r m s .

good/ wetl- better Ourratesare befrerthan theirs.

bad/ badly- worse Theirserviceis worsethan ours.

far/ further- furthest Thisshipmentwill travelfurther than the lastone.

4 Workin pairs.Comparedifferenttransportmodesuslngsomeof theadiectiyesin thebox.
ExamplaI :thinKshippingoodsbyrailisfastarthansoatransport.

gPgryiy/!_!ggq_ i 9ir _ i

safe pipeline
suitable
reliable
envri onmentatlfyriendly

U N I T 4 M o d e so f t r a n s p o r t| 3 1

F*latchthe pictures(a-d) with the names{r-4}.

1 ganrrycrane
z ISOcontainer
3 reachstacker
a transtainer

O ilow completethedesrriptionsof intermodatlransportandhandlingequipmenwt ith theverbs
fromthe box.

fittedostraddlermounted.loading.attached.reach.handte.piling.made.move

t

A pieceof machineruysedfor andunloadincgontainerfsromshipsonto

trucksor railwaeonsandviceversal.t is rail-mounteadndcan at leastfour

railwaytracksl.t is motorizeadndcan paralletIo theship'sside.

32 | UNIT4 Modesof transport

2

A speciatlypeof devicewhichis ableto 'very heavyloadsl.t is usedfor

transferrinsgwap-bodieasndcontainerfsromrailwagonsto trucksandviceversa.lt hasfourlegs

swithwheelsanda spreadebreamwhichcanspana widearea.lt canbe
6on railsor rubbetrvresandis ableto straddleseverarlowsof containers.

A kindof forklifttruckusedin containehrandlingl.t is equippedwitha spreadebreamanda tifting

armandcanbe usedfor liftinscontainerasno themon top of eachother.lt

is veryflexibteandhasa highstackingandstoragecapacitaysit is ableto

beyondthefirstrowof containertso tifta container.

4

A rigidbox_'r of steelwhichis verycommonin intermodafrteightransportlt.

canbe usedfortransporbt ysea,rai[,air,androad.lt isavailablien manydifferenvtersionasnd

sizesF. orexampteth, ereareopen-topandflat-racvkersionsS.omeof themhavewheelsor a bogie

'oto them.Themostcommonlengthsate20,4o,and45 feet.lt is madeto
thespecificatioonfstheInternationSatIandardOs rganization.

7 Replacethe underlinedwordswith verbsfrom the boxthat havethe samemeaning.Usethe
correctverb forms.

stack . comqr:rrun e fix .':lattachr lift . fit
:,:li ..:...
a.:it,t

Thistypeof craneis usedfor raisingcontainers.

z Containerasreavailablien a varietyof versionasndsizes.

3 lt'sa heavy-dutfyorktifttruckequippedwitha spreadebream.
4 Withthisdeviceyoucanpilecontainerosn top of eachother.

5 Somecontainerhsavea bogiefixedto them.

6 Thisdeviceis mountedon rails.

7 Thecraneis motorizeadndabteto movealongsidtehequay.

UNIT4 Modesof transport| 33

AUOIO An employeeof a transportcompanypresentssomecontaineroptionsto a potentialcustomer.
Listenandcompletethe tabtewith the missinginformation.
{ s . 'JT\ rA
10

Typeof container suitablefortransporot f

7
2

3 tanktainer

+

5 flat-rack

I Listenagainandcompletethe sentences.

levelo tarpaulino frame. machiner.y lashing. removed. contro[ledr plugs

t It comeswitha timberfloorandhasvarious devicetso securetheload.

Theselashingpointsarelocatedhorizontalalyt floor

Itistemperature- andis particutarstyuitableforcargothatneedsregulated

or cooItemperatures.

a Thisis a standardcontainer witha tankfittedinside.

5 Asan extra,we alsooffertankcontainerws ith electric in casethecargo
needscoolingor heatingduringtransport.

5 lt comeswith a PVC coverinsteadof a roofpanetlo allowloadingfrom

t h et o p .

z Thedoorscanbe to makeloadingeasier.

8 Werecommentdhisspeciatlypeof containefrorthetransportatioonf heavy

andpipes.

l{ow labelthe differenttypesof containersr-5"

34 | UNIT4 Modesof transport

C O I { T A I t I E RF EAT URES

Werecommentdhistypeof containefror ...
It is particularslyuitablefor...
It comeswith...
Asan extra,we alsooffer...
It has...for loading

1O Oescribtehecontainefreaturesto apartnerusingwordsfromthisunit.

Par tnerA F i i e$4, p.l j
Parln€rB File::, p.7:

11 So* ttre geodsunderthe correctheading,

perishablecargo non-perishablceargo heavyweightand overwidthcargo

meat . steelpipes . crudeoil r freshproduceo industriabl oilers. seafoodr alcohol
r dairVproducts. tractorsr chilledor frozenfoodstuffs. harmfucl hemicals

€anyou think of other types of goods?Discussin a small group.

UNIT4 Modesof transportI 35

! 2 ttowsaywhichof thefotlowingcontainersyouwouldrecommenfdor thedlfferenttypesof cargo
fromexerclserr.
a reefer
b flat-racckontainer
c tankcontainer

lt Comptetethis crosswordpuzzleontransportmodeswlthwordsfromtheunlt.

Across
r Anothewr ordforrubbish.
4 A deviceforliftingheavyloads.
6 Anothewr ordforshrp.
7 fhe oppositeofsofrorflexible.
Down
z Anothewr ordfarpipe.
.3 A containefrorliquidsisa ...container.
4 Keptcoo[b, utnotfrozen.
5 A containefrittedwitha coolingsystem.

- 4 i,lodesof transport

FreighTt ransporLtogisticisn Europe- .::
thekeyto sustainabmleobility

: Europet'rsanspoprlolichyasbeen
. characterizbeydliberalisataionnd

: harmonizatoiovnetrheyearsT.hishasslowly
: shapetdhetransposryt stemintowhaittis

' todayG. lobalizataionndtheconcepotfwider
' EuropcereatfeurthecrhallengeTsh.efast

' growtohffreighttranspo-ftdrivetnoalarge
: extenbtyeconomdicecisio-ncsontributes
t togroMhandemploymebnuttalsocauses

congestioancc, idennts0,isep,ollution,

increasreedliancoenimportefodssilfuels, Raial ndinlanwd atenuanyseedtobe
- andenerglyossI.nfrastructureresourceasre

- limiteadndanydisruptioinnthesupplcyhain modernizAedirf.reighsthoulbdemore
,, (i.ee. nergyh)asnecessarailnyegativime pact closeliyntegrateindthesystemT.hepositive
,, ofltheEUeconomWy.ithouatdequate developmoefnsthorsteashippinsghoulbde
acceleratDede.ep-ssehaippinagndits
' measurethse,situatiownillcontinue

, worseninagndincreasinugnlydermine hinterlacnodnnectionnesedtobeenhanced,

,, Europec'osmpetitivenaensdtsheenvironment Shifttsomore nvironmenftrailelyndmlyodes

, thatwealllivein. musbt eachievewdhereappropriate,

: ToovercomsuechproblemEsu, rope's especiaollnylongdistancien,urbaanreasa,nd
: transposryt stemneedtsobeoptimized oncongestecdorridors.

' bymeanosfadvancelodgisticssolutions. Atthesametimeeachtranspomrtode

i Logisticcsanincreastheeefficiencoyf musbt eoptimizeAdl.lmodems usbt ecome
: individumaol deosftranspoarnt dtheir moreenvironmentfarilelyndlys,afera, ndmore
I combinatioAnsa. resulfte, weur nitsof energeyfficienFti.nallcyo, -modalit.ye,t.he
i transporstu, chasvehiclews,agonsa,nd efficienutseofdifferenmt odeosntheirown
andincombinatiownisllr,esuilnt anoptimal
' vesselsshoulcdarrymorefreightlm, pacotn

theenvironmweniltldecreaaseccordingly. andsustainabulteilizatioonfresources.

:,'i:.::;rnr' - i:lti:li:: r,ii:.:.:=ii, -i!:!a!:-l: ':::r:iiii: , rll::::1!: j':'1I: riil r:.t:r

litHililGn

r Doyoualsohaveto dealwithgrowingfreightrafficin yourcountry?
z Howdo youthinktransporstystemscouldbe improved?
3 Howdo youthinkintermodaltransposrytstemcsanmakefreightranspormt oreefficient?

lsz

Plannin$and arrangiin$transport

f,llakea list of all the differentfactorsthat would influenseyour choiceof transportmethodfor a
shipment.Completethe diagrambelow.

destination

AUDIO Listento the telephonedialogueandanswerthe questions.

Av u1-\1

L7

a:.1111...,:.

r Whatarethetwo differenrtailtransporot ptions?
z Whendo theywantto ship?
3 Wherewitttheshipmengt o?
4 Whichtrainoptionis recommendefodrlargevolumeshipments?
5 Whatwouldmaketransporctheaper?
6 Howmuchtimewitttheyhavefor toadingtheraiIwagons?

38 1UNIT5 Planningandarrangingtransport
{.

2 €omptetethe sentsnseswith the words from the box.Thenlisten egeinto check

7 l'm thetrainoptionsdescribedon yourwebsite.

2 tell mea bit moreaboutthem?

3 What the bestrailoptionfor us?

4 Forlargevolumesl,would u s i n gb l o c kt r a i nt r a n s p o r t .

5 lf youwantto shipsmallerquantitiest,he single-wagoonptionwouldbe

6 lf flexibilityis importantI,would you bookthe flexitrainblock

t r a i no p t i o n .

7 As I cansuggesst ingle-catransportw, hichis evenmoreflexible.

8 In that casewe should the otherblocktrainoptions.

9 timewouldwe havefor loading?
10 At least7 hours,but we couldarrangelongerloadingtimes

Whenaskingfor informationwe alwaysusepolitelanguageW. eoftenstartwith a more
gene,rarlequestfor informationbeforewe askmorespecificquestionsI.ndirectquestions
suchas Couldyou tell me howmuchit wouldcost?aremorepolitethan directquestionse.g.
Howmuchwouldit cost?

I'd liketo ask/enquireabout .,.
I'm callingabout...(onthe telephone)
I'm writing about/withregardto... (in an emailor letter)
Couldyou tell me how much/manyflong/often...?

Customemrsayneedadviceontransporotptionsf,teighat ndinsurancreatess, hippingand
packingdetailst,herouted, etailsregardinwgeightd, imensionasn, dmeisurements.

ForthisconsignmenI twouldrecommend/sugguesitngairtransport.
I recommend/suggethsattyaushipthegoodsbyroad.
WeTYosuhouldalsoconsidear irtransporftor ...
Thatdependsonyourspecificrequlrements.

Sometimesyou needto providethe customewr ith severalatternativebseforea decisioncan
bemade.

Anotheroption would be to ...
Of courseit would alsobe possibleto ... (instead).
Alternatively,you/wecould ...

UNIT5 Ptanningandanangingtransport| 39

3 HerearesomemorephrasesS. ortthemunderthecorect headlng.

| (would)needsomeinformationregarding...
In thatcaseI recommend/suggtehsat tyou use/ship...
I thinkthe bestoptionwoutdbeto ...
lf youprefer..,. w€ couldalsoarrange...
Couldyou let mehavesomeinformationabout...?
Wecanprovide/arrange/sh.i.p.if you like.
As an alternativew, e canofferyou ...
Whatwould be the cheapest/fsutesVsafest/mocsot nvenientway/option?

4 ilatch the beginnlngsof the sentences(r-6) with the endingp(a-0.

r I wouldneedsomeinformation n

z Couldyoulet meknow uTn
3 Inthat caseI suggestthatyou
4 Fora consignmentht issizeI

5 Ofcourseit wouldalsobe T

6 Wecanalsoarrangetransport I

a wouldrecommenradiltransport.
b bycourieirf youprefer.
c regardinlogadingtimes.
d what hetransittimesare?
e possiblteo shipbyexpressservicienstead.
f usethecheapesreafreighot ption.

40 ..]lrl-5 Planninagndarrangintgransport

:..

5 Workwith a paftner.Followthe steps belowand practisemakingenquiriesandgiving advice.
Usephrasesfrom this unit.

AB

TellB whatyouwouldliketo enquireabout. AskA to be morespecific.
\
Recommenodneor two options.
GiveB somedetailsof yourshipment. ,/
\ O f f e ra n o t h e ra l t e r n a t i v e .
AnswerB'squestionT. ettB youwil[ givehim/
TeltB youarenot sureyouwantthis option. / hera quotationwithinthe nexthour.
\

AskB aboutorder/cancellatiodneadtines. /
\

ThankB for help. /

AUOIO 6 Listento ashippingagentdescribingoneof thecontainerasvailabteG. omptettehemissing
d e t a i l sa n dl a b e lt h e d r a w i n gw i t h t h ew o r d sf r o mt h e b o x .
rtryr

72

height . payload. length r

Typeof container4:o ft opentop

1 : 4,O3okg

z : 3z,5OOkg

3 maximum 28,47okg

E InternamI easurements:
No1
N 4 i 72.02 m

5 | 2.35m

6 :2.32m

7 Listenagainandnotethenon-metricmeasurementhseagentmentions.

1 tareweight:
z internallength:
3 internahl eight:

UNIT5 Ptanninagndarrangintgransport| 41

I Rewritethe sentences.

ExampleT:hecontaineirs 6 metreslong.
Thalangthof thocontaineris sixmelras.(Or:Thaconlainar'slangthis b metres.)

r Thepackageweighs45 kg.
z Thisseagoingvesseils about3o m wide.
3 Thecasewe needto shipis r m [ong,5o cmwideand35 cmhigh.
4 lts depthis nearly3 cm.
5 Theship'slengthis morethan65 m.
6 Theopencontainerd'soorheightis 7 ft ro in.

9 Whatdotheseabbreviationstandfor?
rft
2kg
302
4cm
5lb
6 cuyd
7m'
81"
9pt
10 gar

1O putttrewordsfromaboveIntothecorrectcolumnin thetabte.Completethetablewlth other
measureasndwelghtsyoucanthink of.

length fluid ounco(fl oz)
weight
surface
I volume

t;;t

4 2 JNir 5 Plan ninagn da r r angintgr ans por t

t t Describtehemeasuremenatsndweightof acontainetro yourpartnerU. sephrasesfrom

thisunit. PartnerA File 05, p.71
Partner B fils 13,p.72

S|IllgilgUl,t{!l-U!Mr.9l3:r:y-El9Tli-4It-QI$!919NI.

Numbers
Whendealingwithconsignmendtetailsit is oftennecessaryttoalkaboutnumbers.

I Wewritea commato showthousands(butwe don'tsayit!):
: 235,ooo two hundredand thirty-fivethousand

, Weusea oointto showdecimals:
7.5 onepointfive

Weusethe wordand afterhundreds:
185 one hundredond eighty-five

Whenarrangingtransportw, e needto givedetailsaboutthe sizeandweightof the
c ons ign me ntot b es h i p p e d .
Size

Ourconsignmenits 3 by z by 2.5 metres.
Thisbox measuresz by t.5 by 2.5 metres.
Itsmeasurementsare zo by 85 by 5o centimetres.

Weight
Theemptycontoinerweighs5,oookg.
Thenet/tare/grossweight of the containeris ...kg/tons.
Thecontainer'smaximumpayloadis ...

Dimensions
Thebox is 4o cm highlong/wide/deep.
Its/Theheight/length/width/depthis 4o cm.

Remember:
Thiscontaineris almost sixmetres/feet long (not sixmetre/foofl)
But: lt's a twenty-footcontainer.(notfeet!)

AUDIO

t\rcly 12 tlstento thedialoguebetweenaforwardear ndacustomear skingforashippingguotation.
t9 Thensaywhetherthestatementsaretrue E orfake Eaccordingto thedialogue.

nr KarlaHansseneedsa quotationfor airfreighto theUnitedArabEmirates.
T
z Theywantto shipcoolingunitsto AbuDhabi. I
T
3 Theconsignmenctonsistos f r8 boxes.
4 Theywantto shipfromSweden. Tn
5 Theunitsshouldbe pickedup on Augus6t th.
6 Martinwitlcallbackwithinthe nexttwo hours.

UNIT5 Planninagndanangingtransport| 43

lJ t istenagainandcomptettehemissingdetaitsintheonlinequotationform.

Quotationform K a r l aH a n s s e n
o o 4 68 9 o z 6 5 o 3 o
C o m p a nnya m e : oo46 89o265o39
Contact: [email protected]
T e lN o :
F a xN o :
Emailaddress:

Shippinginformation Air
Pointof originr
Destination:
Methodof transport:
Numbeor f units/items:
P i c k - u pd a t e :
D e l i v e r yd a t e :

Freightinformation

V o l u m e( m 3 ) : 30.37

T o t a t w e i g h(tk g ) :

D i m e n s i o n(sc m ) : t7o cmhigh,r45cmwideand8z cmdeep

Typeandnatureof goods:

Speciatrequirements m u s ta r r i v e
Hazardous:
0ther:

1/1 WorfwithapartnerW. riteanemaiIaskingforaquotationI.ncludetheinformationfromthe
orderformabove.

Rlgy-lllll!9-1-glqr!Ie!!',ll'. .--,, - ll.'.l,-i.i-,-.l.--,-,-

We/lneeda quotationfora shipmentto ...
Pleasequotefor (thesupply/transpoor0t ...
Pleasesendusa quotationfor ...
P l e a s eq u o t ey o u rl o w e s tp r i c e sf o r . . .
Yourquotationshouldincludedetaitedinformatioonn freightandinsurancreates,
detivertyerms,deliverydate,andtermsof payment.

4 4 UN I T5 Plan ninagndanangintgr ans por t

1$ nut thewordsin the right order.

r a shipment/sendlus la quotatio/npleaselfor lto Madras
2 state/ deliverdy ate/ pteas/ein yourquotatio/nyourearliest
3 tetus/could/thefotlowing/ptease/haveaquotation/inctuding/dleytoauit?s
4 a parttruckload/shippingrates/what/your/for/toBirminghalmare?
5 on sailingtimes/ yourquotatio/ndetailedinformatio/nshould/ andinsurancreates/ also

include
6 thefoltowincgonsignme/npt leaseI forI ofI quote/ thetransport

In thi; week's issueof our GLOBAL TRADE maga:ine

wq qf.feysome expert advice on how to successftrll-st hip

,8,oai,ls,a6, nodfr om Hank Wil cox. As the expor t rnanager

for Jonston Cosmetics,Hank overseesthe distribution of ;,,,;,,,,t,,.:,;,,,,;;:::,,;;,;;,:,:,':,

cosmeticproducts to more thttn 40 countrie.sworldwide.

Overseastrade and logistics issuesplay amajor ysls if' t;'::t:':;,;:,'.:,';;';a;,:,:,

the:iompany's business. :r'r"':

How do you successfullymanageshipping advice.We usuallyaskfor four quotationsfor
logisticsat Jonston Cosmetics? eachshipment.
I think it's mostimportantto work with good
freight forrvarders.Sobefore we actually choose What about all the documentation required in
a freight forrvarder,we check whethertheir oYerseastrade?
servicelevelcomesup to our standards. We havea teamof experiencedlogistics people
who discussthebestpossiblefreight options
What exactly doesthat mean? with thecustomerandhandleall the paperwork.
Well, it meansthatwe only want to work with Documentationis really very important,
forwarderswho meetcertainrequirements. especiallyif thingsgo wrong.So we always
Onething that'sreally importantis reliability. makesurewe havecopiesandduplicatesof every
We needto be 100percentsurethatour documentin casesomethingis lost.
consignmentsaredeliveredto the customerat
theright time. We alsoexpecta high level of Consignments can easily be damaged in
communication andco-operationbetweenthe transit. Are your customers aware of that?
forwarder andourselves.And our forwarders Yes,rvealwaysadviseour customerson the
mustbe ableto provideflexible transport risksandoffer themthe mostsuitableinsurance
solutionsat shortnotice. for their consignmentsU. nfortunately,handling
damageis quitecommonsoit's alwaysa good
And what about transport costs? ideato insurea consi_enmeAntn. d insuranceis
Thepriceis alsoimportantobviously,but asI lessexpensivethanmostpeoplewould expect;it
said,thereareotherthingsto considersuchas usuallycostsbetrveenoneandtwo per centof the
qualityof service,handlingofpaperworkand consignment'svalue.

1. Doyouhaveanyexperiencine dealingwithfreighftorwarders?
Doesthetextmentioneverythinag'good'forwardesrhouldbeableto do?Canyouadd
o t h e ra s o e c t s ?
lf youhadto choosea forwardewr,hatcriteriawouldbe mostimportanftoryou?

4 Inwhatcasewouldyourecommenfdreighitnsurance?

l+s

Shipping goods

Doyou knowwhatthesemarkingsrepresent?0iscusswith a partner.Tryto labeltheshipping
markingswith the correctwords.

Doyou knowany other rnarkings?

I Hereis anextractfroma manualprovidingrail loadinginstructions(.ompletethe sentencews ith

wordsfrom the box.

carefu[tyr attention. overhangifrs.isure o placeo examine. secure. instructions
. fit . distribute. exceeded. diagonalty

v e h i c l ec a r e f u l l y .

z Donot ptaceitems 2arnqq fho rll:qnn

3 Whenloadingis completee,nsurethatit fultycompliews iththe
givenin ourRailInstructionMsanual.

4 Examinleoadcarefutlayndmake it is undamageadndsuitablefor

loading.

longerh, eaviepr ieceson thebottomof the load.

6 Makesurethatloadis

45 - 6 S- :: :e goocs

7 Ensurveehicteis to beloaded.

8 Strap loads.

9 Whencheckintghevehicleg, ivespecial to doorsecurinmg echanisms.

10 Examinveehicleandload a f t e rl o a d i n g .

t7 loadasevenlyas possibleandmakesurewheelsareevenlyloaded.

t2 Checkwhethevr ehiclecapacithyasnot been

2 ilowmatchthecorrecst entencews iththeinstructionsbelow.

a beforeloading:
b duringloading:
c afterloading:

3 Matchthebeginningosf thesentence{sr-8) withtheendings(a-h).

r Removeprotruding

nz Covetrhedamagewd all
Tn3 Securethe loadto

T M @4 Filtempty
5 Replacdeamagedpallets uT w lrulIt[,-]rYril
6 Alignthe load nl
7 Stackthe boxes ffimffi
8 Seatl hecontainearfter
ffiltHf f*i|i+l t"l
a prevenmt ovement.
b onpatlets. W
c vertically.
d staplesor naits.
e spacesbetweenproducts.
f loadingis complete.
g ofthecontainer.
h withnewones.

E X P T A I N I N GHOW T O DO SOM ET HT NG

Whenexplaininghowto do somethingy,ou canusethe imperativfeormof the verb,
Usethe infinitivewithoutfo, likethis:

Examinethe load carefully.
Do not overloadthe vehicle.

U N I T G S h i p p i n g g o o d|s 47

4 Gomplettehisemailaboutanurgentshipmenwt ithprepositionfsromthebox.

:.:a:.. :::a:.,. .',

by r g6rr.r with o in r Out . tO . betWeen r,rl1Of

hd

"_-****

$ Sonja
fi
I'mafraitdheriesaproblem rthescheduldeedliveries
{
: Francneexwt eekO. urcustomeGrLPPharmianBresht asjustinformed

methat heyarealready 3ofstockandneedanurgendt eliveroyfthe5 mg

30and90piecpeacktshisweekinstead onexwt eek.

lfpossiblew,emusttrytomakeonepartiadl elivery 5Wednesd(aoyras
s00nasthepackaginisgfinishedo)fthe5mg30packs.

Weneeaddirecttruck 6ourproductiopnlanitnGermanayndBrestl.fwe

canshipthefirstpaftonWednesdmayorningth, etruckshouldarrive

BresotnThursdafyternoon.

ThesecondeliversyhouldbemadeonFridawy iththerestoftheSmg30andthe90packsA. s

theproducatsreneeded 8Mondatyh,etruckmusbt eunloadeindBresot n

SaturdoarySunday.

Pleasleetmeknowifthereareanyproblems! :=.

Regards =3
JonFrederikson :i;V'
LogistiMcsanager

@w Ff5frts,,i*r.t=:..-= :i::::::rfi,s,rfW '"'"'=4
i:ffi

AUDIO

5fwf, Soniaandfon arediscussingthe urgentdeliveryoverthe phone.Listenandanswer

74 the questions.

r Cantheyuseoneof theirusuafl orwardinaggents?

z Howlongwouldthe fastestdeliveryservicetake?
3 Wouldexpresdseliverybea goodoption?
4 Whyis it not possibleto deliverat theweekend?
5 WhatdoesJonwantto do next?

6 Put the wordsin the orderthey arementionedin the dialogue.Thenlisten againto check.

r reallylherellthink/a problem/we've/got
2 use/thisshipment/oulfror lone/unfortunatety/wecan'tlof/regularforwarders
3 we/smallerllhis ldeliverie/smeans/ partialtthat lwoutd/ haveseveral
4 haveto / a lot more/ and/ as lwe'd lpay/ a resutt
5 SaturdayasndSundaysb/ ecausoef/deliver/we/ can't/attheweeken/ddrivingbanI onI

theHGV

6 problems/thids eliveryni o idea/l/woutd/cause/somany/had

4 8 | UN I TG Ship pin g o od s

I N T O R M I NGSOM EOI{ EABOUTPROBL EM S

T et lings o m e o nteh a ts o m e th i ncga n n obt ehandtedi n thew ayi t w aspl annedor that
somethinghasgonewrongcanbe difficuttT. hat'swhyit is importantto staycalmanduse
polite[anguagelt. is usuallya goodideato saywhatthe problemis exactlyandthenexplain
thesituationW. eoftenusebeginningssuchasI'm afroid...or l'm sorry,but...,evenif we
arenot responsiblfeorthe problem.

Firstw, e givea briefintroductioanndthengo on to explainthesituationin moredetai[:
fm ofroid thereis a problem with customsclearance.
I'msorry,but therewill be o deliverydelay.

Wemayatsowantto givereasonsforthe probtem:
Thedelaywascausedby a rail strike in ltaly.
Theconsignmenht asto be repackedbecausethe cartonis damaged.
Therewasa delaybecauseof bod weother.
Therewasa delavbecausethe weatherwasbad.

Wemayalsowantto talkaboutcontraste, .g.whenwe explainthattherewasa problemb, ut
it hasn'taffectedthe outcome:

Althoughthe load wosn'tsecuredproperly,it arrivedintact.
Theload wasn'tsecuredproperly,but it arrivedintact.
ln spiteof thestrike,the consignmenat rrivedon time.
Despitebeingdelayed,the consignmenat rrivedon time.

Sometimewse alsoneedto explainthe consequenceosf certainevents:
Theresultwosthot the goods didn't leavethe worehouseuntil Friday.
As a result,theshipmentorrivedtwo hourslate.
There'sfog at the airportso the flight hasn't tokenoffyet.

7 Comptettehesentencewsithwordsfromthebox.
so . because. although. due. asaresulto despiteo becauseo inspiteof

r Ourcustomewr antsto shipvatuabtfereight, we needto thinkaboutinsurance.

z A partof theshipmensteemsto bedamage_d of roughhandting.

thecustomenreededthemurgenttyth, egoodscouldn'bt edelivereadt the

weekend.

4 Theflightwascance[led to badweather.

5 Thedriverhadthewrongaddress. , it tookhimthreehoursto delivetrhe
Dallets.

5 Theconsignmeanrt rivedontime atlthecustomfsormatitieast theborder.

Z Weareunableto shiptoday_ we'vehadproblemws ithourdispatch.

beingwellsecuredth, eloadwasdamageodn arrival.

U N I T 6 S h i p p i n g g o o d|s 4 9

I Choosethe correctwords to completethese sentences.

r ThedocumentstatedthewrongquantitiesA. sa reason/result/cautshee,shipmenwt asnot
acceoteadt thewarehouse.

z Thedelaywasfound/noticedlcausbeydan accidenot n the motorway.
3 WhenI spoketo the logisticsmanageri,t noticed/sadturneodutthattheyhaduseddifferent

p a c k i n gm a t e r i a [ .
4 Unfortunatelwy,e areunableto deliverthe consignmendtueto/because/steochnicapl roblems

in ourwarehouse.
5 Although/lnspiteof/Butthe delay,the deliverywitlstittarriveon time.
6 Whatis the cause/reason/resfourltthisdelay?

I YouareafreightforwarderC. altyourpartnerto informhim/heraboutadeliverydelay.
U s ep h r a s e sf r o mt h i s u n i t .

PafinerA Fite06, p.71
PartnerB File74,p.72

1O fnerearesixmistakesin thisemailGanyoucorrecthem?

DeaCr heng

Pleasfiendattacthhefollowindgocumendtes:livenryoteN"70007'10p8a,ckinligsta, ndshipping
order.

OufronruardhearsjustpickeudpthegoodfsromourwarehouTseh.egoodsshoulbdeatyour
disposaatlMonda3y1Octob2e0r 09.

Pleasneotictehaat copyofthebatcchertificawteillbesendtoyouassoonaspossibbleyemail.
Assoonaswerecievtheeoriginbaal tcchertificawtee,willsendittoyou.

lfyouhaveanyfurtheqruestionpsle, asletmenow.

Regards L
AnaGarcia
LogistiMcsanager ,

ADYIC9!1 9tl1l_El!r{r

Whendealingwithshipmenttso customersit, is commonpracticeto advisethemthata shipment
hasbeensent.Oftendetailson departureandarrivatlimes,ordernumbersa, nddocumentasregiven.

Wearepleasedto informyou that your orderhas beendispatchedby trucktodoy.
OrderN" 3otz has beendispatchedby flight 84479 today.
Weorepleasedto advisethot your orderN" z3/tj46 wasshippedon board the
v e s s e l ' O c e aLni n e ' .
Theconsignmentis due to arrivein Sydneyon Augustz5th.
Theaboveorderhas beenhandedover to our forwordingagentstodoy.
Theconsiqnmentwill be deliveredto vour warehousein Brussels.

5 0 | U NIT6 Ship pingo od s t
T
11 txrite a similar email informinga custcmerabcutdispatch.
I n c l u d et h e f o t l o w i n gi n f o r m a t i o n : f*
r Theordernumber.
z Whentheconsignmewntassent.
3 Howtheconsignmewntasshipped
(roada, ir,rail,sea).
a Whereit wittbedelivered.
5 Whenit willarriveat thecustomers'site.

12 Uatctrthewords(r-5)withthepictures(a*e).
r bale
2 chest

i^ tu^o^t,.^| ttr Lt/L- ^o-J1N.

4 drum
5 Crale

ilru

a-b