English for Logistics

U N I T6 S h i p p i ng o o d s| 5 1

lJ Xowmatchthe items in exerciserz with the correctdefinition.

a Largecylindricalcontainerwaitfhlatbottomandtop.lt is madeof woodandis usedfor
tiquids.

b Woodenboxmadeof woodenslats.lt canbe openor closedandis usedfor packing oods.
c Largepackageof presspackegdoods(oftenrawmateriaDw, hichis tighttybound,wrappeda, nd

banded.
d Sturdyboxwitha tidwhichis madeof metaIandoftenusedfor storage.
e CylindricmaletaIcontainefrortiquids.

1/1 USff, internationalfreight forwardersb*sedin Ghicagog, lvesomeshippinginstructionson
theirwebsite.€ompletethesentencews ith wordsfromthebox.

lmarko clearancoewithstandr,wqight. appointqd. exhibitqr. importinil:,'.ina*iAuaffy

6e6 ._* o,

S ' f u t www.e xp och ica g o .io m - G'*-- ;

ShippinIgnstructions r*
rIEc
[:F
Astheofficia|internationa|freightfonalarder-|byEXP0CH|cAG0,WeWi||liE

I'F

co.ordinatea||internationa|shipmentsandarrangecUstomS-2forthisevent.l

Pleascearefurlleyadthefollowiningformatrioengardisnhgippinregquiremefonrts q
3goodisntotheUS.

PackinagndMarking

1 Ensurtheatallboxeasresecureplyackeidnordetro 4handlinbgycarriers

andonsitceontractors,

2 Clearly 5allcartoncsa. seso.rcrateosntwosides.

3 lfyoushipyourgoodsinacontainemr,akesurethatallcartonasre

markeadndlabelleindthefollowinmganner:

Address:

Nameof

Numbeorfstand:
C a sneu m b (e.r. . )o f( " . )
Total----'---..---------Binkg:

_ i- --;.g goods
6

I A lhenHeathrowT'sermina5lwas
Y Y officialolypenebdytheQueeinn
March2008,operatoBrAAsaidthatit
wouldputtheairporat tthecuttingedge
ofglobatlravel.

T h ec o m p l ewx ,h i c hc o s tf 4 . 5 b ni,n c l u d e s
50newaircrafsttandsa,largecarpark
aswelal srailandundergroulnindksto
L o n d o nl t,i sd e s i g n et odh a n d l1e2 , 0 0 0
bagsanhour.

BAAclaimetdhatcheckinignforflightswouldbesimplifiefodrupto 30milliopnassengears
yearbyonlinceheck-ifna,stbaggagderoppinfgacilitieasndsophisticatbeadggagheandling.

Twoweekslatero, nlauncdhay,howevedr,ozenosfflightsinandoutofthenewterminahladto
becancelleddueto a breakdowonfthebaggagheandlinsgystemB, ytheendofthefirstday,
hundredosfpassengewrsereleftstrandeadttheairporat ndtherewasabackloogfmorethan
1 5 , 0 0 0b a g s .

Whaht adgonewrong?

0 n l a u n cdha yp r o b l e msst a r t e da l m o sitm m e d i a t ewl yh, e ns t a f fa n dp a s s e n g ehr sa dt r o u b l e
IocatincgarparksD. elayeodpeninogfcheck-tihnenledto longqueuesA.dditionawllyo,rkerisn
thebaggagseortinagreahadproblemlos gginogntothecomputesrystemorcouldnothandle
theRMS(ResourcMeanagemeSnytstemw),hichallocatebsaggagheandlertos loadorunload
aircraft.

Asthecheck-sintafwf erenotawareofthesituatiotnh,eycontinuetodaddluggagteothe
systemA. saconsequencceh,eck-hinadto besuspendeindtheafternoon.

Anaviatioannalyslat terexplainethdat hebackloogfbaggagweasmainlcyausebdyproblems
withtheterminalt'hsree-stagbeaggagperocessinsgystem.

Thefirststaget,hefastbagdrop-ofwf,asworkinagsplannedb,uttheseconsdtagea, n
undergroucnodnveyosrystemh,adbecomceloggeudpbecausbeaggagweorkerws erenot
ableto removtehebagsquickleynougahttheotheer nd,

BAsaidthat heyknewthefirstdaywouldbecriticablecausoefthesizeandcomplexiotyfthe
moveintoTermina5l,andthat heywereworkinhgardto resolvteheseissues.

16@

r Whatarethemainlogisticpsroblemms entioneidn thisarticle?
z Haveyoueverexperiencesdimilapr roblemast an airport?
3 Howimportanits logisticfsoranairport?

153

Warehousingand storage

LookatthepictureosfwarehouseequipmenMt.atchthepicture(sa-0withthewords(r{}.
!ffi!

tr\

UJ

r handpatlet-truck t:l
tl
z totebin
3 fork-tiftruck(CBtruck)
4 rotl-cagpeallet
5 (Europalletor UK)pattet
6 trolley

Readthe text describingwarehouseareasandlabelthe areaswith wordsfromthe list.

sortation. marshallinagnddispatcho receiving. collationandvalue-addesdervices
o back-upstorage. orderpicking

Firsot f a[1t.hereisthe 'area.That'swhereall incomingoodsarriveand

documentatioisncheckeadndrecordedG. oodsareoftenunpackeodr repackehdereto maketheir

f o r m a tm o r es u i t a b l ef o r w a r e h o u shea n d l i n g .

' areaholdsmostof ourwarehousienventory.

lnthe rareathegoodsareselecteidn therightquantitiesth, atmeansthe

quantitiersequiredbythecustomerH. erewealsobreakbulk.Thatmeansf,orexamplea,fter

receivinggoodsin [argequantitie(se.g.paltets)w, e needto packthemin smallesr eparatuenitsfor

thecustomer.

Inthe - areawe dealwithsmatleor rdersizesS. ometimesseveraol rders

havebeenbatchedtogethetro simptiftuhepickingprocesasndnowneedto besorteddownto

i n d i v i d u aol r d e r s .

54 | UNIT7 Warehousinagndstorage

:

Afterpickingt,hegoodsareconsolidateadndmadereadyfordispatchD. ependinogn the
customer'rsequirementshe goodsmaybe packedintocartonsor casesor theyarewrapped
(i.e.stretch-wrappinogr shrink-wrappingS)o. mewarehouseaslsoprovidespeciasI ervicesuchas
labellingT. hispartof warehouseoperationiss called

Thefinalstagein warehousoeperationsis the_ 6a r e a .T h eg o o d sa r e b r o u g h t

togetherto formvehicleloadsandarethenloadedontovehiclesfor onwarddispatch.

2 ilatch the warehouseareas(rg) to the activltiesthat take placein them(a-f).

r dispatch nnn
z co[[ation
3 reserveStorage T
4 orderpickingandsortation t
5 receiving

a goodsarebrought ogetherfor loadingandtransport
b wherethe goodsarekeptuntilrequired
c the goodsareselectedandputtogetherin the unitsrequiredbythe customer
d completeordersarepackedandwrapped
e the goodsarepreparedforwarehousoeperations

3 tatch the verbs(r-8) from the text in exerciser to the correctdefinitions (a-h).

r label nnn
z repack
3 handle

4 select Iuu
5 batch
6 sort

7 wrap ul
8 load

a putgoodson a palletor vehicle
b providespecificinformationon the productitselfor the packaging
c dealwith
d pickor choose
e put severatlhingstogether
f packin speciaml ateriaflor protection
g put into newunitsor formats
h arrangein a speciawl ayor order

UNIT7 Warehousinagndstorage| 55

THEPASSIVE

Whendescribinpgrocessesth, e passivevoiceis oftenused
with modalverbssuchas con,must,moy,should,etc.

Theforks conberaised by a simplepump action.
Thissystemmusthefittedwith detectors.

Orwe canusethe passivein othertensese .g.thepresent
o e r f e ctte n s e .

After the goods hovebeenchecked,theygo into
back-upstorage.
Theunloadinghosbeencompleted.

4 Completethe sentencesusingthe correctactiveor pa$siyefcrm of the verbsin brackets.

o Afterthe unitload (check)i,t goesintoautomatesdtorage.

b Assoonasanappropriatleocation ( i d e n t i f r fb)y t h e w a r e h o u s e

managemesnyt stema, put-awaiynstruction (musti,ssue).

c Afterthevehictedriver (reportt)o thegatehouseth, evehicle

documentation (check)by staff.

Thenthe packages ( p r o c e s si). e .t h e y ( m a y [, a b e l )

w i t h b a rc o d e s .

e Thegoods (checko)n unloading.

f Afterthat,staff (directt)he driverto an unloadinbgayor a parkingarea.

Nowput the stepsin the goodsreceivingprocessin the correctorderr-6.

AUDIO

5efi\, Listento this extractfrom a presentationabouta newwarehousemanagemenst ystem.

{3
75 Nowsaywhichof thesestatementsistrue 7 fatse:f .

r Theexistingsystemis notveryefficient.

z Theycoutdcentralizienventorieins oneCanadiawnarehouse.
3 Cycletimescanbe reducedbyat leasthalf.
4 Theycouldreducewarehousaereafromfourfloorsto one.
5 Printon demandallowsthemto printinvoiceisn severalIanguages.

56 ' riNlT7 Warehousinagndstorage

:.

6 ilow listen to the recordingagainandcompletethe sentences.

r I thinkthisnewwarehousaereamanagemesnyt stemWMSzXwouldhelpuscutcostsand

o u rp r o c e s s e s .

z Onegreatadvantagoef WMSzXisthatwe couldreducethenumbeor f warehouses

a c r o s sC a n a d a .

3 Anotheirnterrestinfgeatureof WMSzXis customeorrder

a Warehouse c o u l db e i m p r o v e da sw e i lb y t r a n s f e r r i ndge p a r t m e n t s .

W M Sz Xw o u t da l s oh e l pu s r e d u c ew a r e h o u saer e aa n dg r o u n d

6 Thecouldbeachievebdy instaltinagn automatesdtorageand sysrem.

T h en e ws y s t e mw o u l da l s oe n a b l eu st o themateriafl owat anygiven

moment.

8 Thisallowsprintingof [abelsb, rochureasndcustomer in z5 languages.

..,.II![TI9ABOIJATDVAI{TAGAENSDPOSSIBrIEMPROVEMENrs

Onegreatadvantagies ...
Themostinterestinfgeatureis ...
It wouldhetpusreduce/increase/improve/opt.i.m. ize
Anothermajoradvantagies/woutdbe ...
It woutdalsoguarantee/ensu..r.e

7 WorkwithapartnerE. achofyouhasawarehousr€nanagemesnyt stemP. resenttheadvantages
ofyoursystemtoyourpartnerU. sephrasesinthebox.

PartnerA File07, p-71
Par t&erB F i l er 5" p.7z

I Comptettehedescriptionosf typiratwarehouseequipmenatndsystemsU. setheadiectivefsrom

the box.

:::rr,a:1, .tt.:::r ...ir.r':

stackabl.emO'Ui.teaUiuiiltrco suitable. bulky. driverless. rigid. collal0sibite

r Anautomategduidedvehicleis a t r u c kw h i c hi s c o n t r o l l ebdyc o m p u t e r

a n de l e c t r i c a lpt yo w e r e d .

z lBCs(intermediabteutkcontainersm)adeof metalor ptasticare butthere

arealsoonesmadeof canvasw. hichare

3 Cageandboxpalletsarefittedwith corner-postasndsides.Theyareusuatly

4 In paltetizesdtorageAPRi,.e. paltert ackingis, used.
5 Someproductasrenot for pattetizatioen.g.expensiveelectronictemsor

l a r g ea n d items.

6 shelvingis oftenusedforsmallepr roductisn non-palletizseydstems.

UNIT7 Warehousinagndstorage| 57

aAUDIO Putthestepsin thisintegratedpackinglocationsysteminthecorrecot rder(r-8).Thenllsten
9 andcheck.

76 T Youscanthebarcodeof theshippinglabel.
il Thesystemcatculatethseweightofthe package.

Y o ue n t e rt h e s y s t e m .

I Youchoosemeansoftransport.

n Youcanputtogethepr ackages.
n Theshippinglabetsareprinted.
n Youcanseeandaccesasll positionisn thecontainer.
nn Theorderis complet-e systemprintsdeliverny ote.

tO Xowlistento thedialogueagainandcompletethesentences.

r Afterthegoodshavearrivedat thepackinglocation, to scanin thebarcode

oftheshippingbox.

2 youenterthepackinglocationdialogue.

3 oK.I gotthat.Whatis

+ Wel[, youcanaccesas[[positionisn thepickingcontainer.

5 thepackagies completeth, esystemwitlautomaticalclyalculattehe

weight.

6 Thatis T h es y s t e mw i l l a u t o m a t i c a lpl yr i n tt h e s h i p p i n g[ a b e l s .

A n dn o ww e of thisprocess.

8 theorderhasbeencompletedth, edeliverynoteis printedautomatically.

O Itff Z Warehousingandstorage

First0y)/Firosftatl...
Second(l.y.).
Thefirststep/stag(eoftheprocessis) ...
Then...
Afterthat...
Thenextstep/stagies ...
Fottowintghat...
Finally...
Thelaststepis...
Once/AftXerhashappene.d..
11 Workwith apartneranddescrlbeaproceisftomyourowniobinyourownwords.Usephrases
fromthls unit.

12 Completethis crossord withwordsfromtheunit

Across
2 Keepgoodsina warehouse.
4 Putontopofeachother.
5 Containeforrsmalleprroducts.
6 Selecttherightitems.
D,OWn
r Formsmalleurnitsfromlargeur nits(zwords- 5,4).
z Putintotherightorderor package.
3 Anothewr ordfororticleorpiece.

U N I T7 Warehousinagndstorage| 59

Readthe text aboutmodernwarehousingandanswerthe questionsbelow.

WAREHOUSINGTODAY

thepast,a warehousewasonly seenasa place
fn
Ito storethings.[t oftentookup a lot of ground
spaceand goodswere usually picked by handor
using a fork-lift truck.

During the last few years,however,the role andthe
designofthe warehousehaveradicallychanged.
The warehouseis now considereda critical link
betweena manufacturingplant andthe external
world with a strongimpact on the performanceof
the entire manufacturingandlogistics system.

Warehouseautomationandcomplex technologiesare now usedin order to produceeffective
operations.Many warehousestoday areequippedwith warehousemanagementsystems
(WMS), which automatethe product flow throughoutthe warehouseand maximize the use
ofwarehousespacethrougheffectivepicking methods,locationconsolidationandcross
docking.

Automated StorageandRetrieval Systems(ASiRS) havebeenintroducedin many
warehouses.AS/RS involves high-racking storagewith a machineoperatingwithin the aisles,
servingboth sidesofthe aisle.Thesesystemscanpick, replenish,andperform inventory
checkswithout a humanoperator.

In fully automatedsystems,conveyor belts arevery important asthey link the different areas
of the warehouseandcarry the goodsto where they arerequired:for examplebetweenthe
receiving areasandreservestorage,or betweenthe picking andloading areas.

The warehouseoftoday would be unthinkable without the barcode.The barcodelabel on each I
item provides specific information aboutthe product, which canbe transferredto a computer
system.This makesit possibleto locatethe item's positionin the warehouseandfind it 2
again.By usingautomatedtechnology,suchasbarcodescannersandRFID (radiofrequency
identification), warehouseinventory andproduct flow canbe efficiently mana-eedC. ombined
with modern IT systems,barcodesenablewarehousestaff to track andtraceall items in the
warehouseat anygiventime andusuallyin realtime.

firPnrtwer+.?5

lilE@

r Howis yourcompany'wsarehousoerganized?
2 Doyouworkin a warehousyeourselfz
3 Howhaswarehousincghangedoverthelastfewyears?

ttru

Documentationand finance

HerearesomemoreabbreviationsT.heyall relateto documentatioanndfinance.Doyou know
whatthey mean?

t BIL B--tof t-----
z DIP: Do-u---tasga---pt -y----
3 EXW Ex-----
4 CIF C--ti,n------f-r,-----
5 AWB Airw--b---
5 IMO Int----t---m------yo-d--
7 BIE B--lof ex------
8 L/C L--t--of cr----

t Completethis list of documentsusedin foreigntradewith wsrdsfrom the box.

approvedrauthority.required.commercialoindicating.draft.receipt.conditions
o carriage. hazardous

r Commerciainl voice
A documentthatcontainspecifiicnformatiornegardintghegoodsshippedandthe
a g r e e db e t w e e nb u y e ra n ds e l t e r .

z Certificateof origin
Documenutsedin foreigntradewhichstateswherethegoodswereproducedlt. is often
bycustomas uthorities.

3 Packinglist

A documenwt hichspecifietshecontentosf anyformof packaginge,.g.boxesc, ontainers,

cartonsw, ithout thevalueofthe goodsshipped.

4 Airwaybitt
A contracbt etweenairtineandshipperl.t is a shippingdocumenwt hichstatesthetermsand

conditionsof-andisalsoareceiptfortheconsignment.

5 Consulairnvoice
A speciakl indof invoicesometimersequiredbytheimportingcountryl.t needsto be

byanembassy.

6 Proformainvoice invoicewhichthesellerpreparebseforetheactuasI hipmenttakes
A
p[ace.

UNITB Documentatioan dfinance| 61

Exportlicence a n d s t a t e st h a t s o e c i f i e d
A documenwt hichis grantedby a government
goodscanbe exported.

Customsinvoice

A specifidc ocumenrtequiredby customisn somecountriees.g.USwhenimporting oodsl.t

includems oredetailsthana invoice.

Dangerousgoods declaration g o o d sa r e
Certificatpereparedby the shipper/consignwohr ichstatesthat
handledaccordintgo internationsaht ippingregulations.

ro Bil[of lading

A contracbt etweencarriear ndshippewr hichspecifietshegoodsto beshippedandthe

deliveryterms.lt is alsoa of shipmenat ndaccompaniethsegoodsuntilthey

r e a c ht h e i rd e s t i n a t i o n .

2 CBGtOBASt HlPPlt{GU, Scustomsbrokershandlinganinternationatlradeeventp, rovidesome
instructionsontheirwebsiteP. utthewordsinthecorrecot rderT. hefirstwordhasbeendone
already.

-e-e,6::.--- ,:*--* - i,Gi' ---
+' g f '-wwwfB-sio6eGFipfinsrom
@rF I
I;E
: Toensurecustomes ntryandavoiddelaysp, teasereadthefollowinginstructioncsarefully: l:E
IE
t Providelyoulthe goods/toship/descriptions/clearadnedtaited/o/fwish ul E

z ldentifi/rto bei HTSor BTNnumber/sby using/ thegoods/ shipped

3 Cleart/ytheitems/ thevalue/ indicat/eof

4 State/ were/ where/ manufacture/dthe goods

5 Send/ andpackingtist/ sixcopies/ thecommerciianlvoiceI of I priorto arriva/[fourdays

6 Thedocument/sdetails/ include/ the following/ must

ListI of I each/ the quantity/ item

8 Inctude/ thedocument/sandsignatur/etheperson/ thename/ preparin/gof

9 Donotuse/ andlumpsum/ on/ generadIescription/ svalues/ yourinvoices

10 SpecifIueachlweight/ anddimension/sthecontentIsof I box

6 2 | U N r r E Documentatioan dfinance

AUDIO

3dr\ Thereis a Problemwilh an urgentdelivery.Listento the threephoneconversationsandanswer

!i3
17-79 the questions.

Conversationr
r Whyis thecustomeirn lcelandupset?
z Whydo theyneedtheconsignmesnot urgently?

Conversatiozn ., '1"'t''
3 Whatwentwrongwiththeshipment?
4 WhendoesMsEgberst aysheneedsthe

consignment?

Conversatio3n
5 Whenandhowwillthecontainerbseshippedto

lcetand?
6 Whenshouldthecontainerasrrivein lceland?
I Whycouldtheconsignmenbte rejecteadt thegate?

4 Completethe sentenceswith wordsfrom the box.Thenlisten againandcheck.

getback . the least r V€fVsorry . be OK . justtatked. findout . shouldhave

,1. ...'

r tee tO . See,mtshat r SOrtedsu1,r,aget On ,.;.:.

t Sorry,I haveno ideaat the momentb, ut l'il

2 oK,l'il to thisstraighat way.

l ' v ej u s tc h e c k e ad [ [t h e d o c u m e n tasn di t we usedthewrongaddress.

4 I'm aboutthis,MsEgbertb, ut l't[do everythinIgcanto getthisprobtem

5 l'Il to youassoonas I'vespokento theforwarder.
6 I've to ourfreightforwarderhserein the UK.
7 Thatwayyou themby Fridayafternoon.
foryou?
W o u l dt h a t that.
I cando foryou.
9 Yes,I'll
10 It's

T A K I N GA C T IONAND APOT OGIZ ING

Aftera problemor mistakehasbeenbroughto yourattentioni,t is importantto dealwithit promptiy.
Notethatwe tendto usea moreformalstytein writtencommunication.
Whenrespondingtoa customeri,t is a goodideato acknowledgtehatwe areawareof the probtem:

Wearereplyingto youremailof Aprilz4thinformingus that... (moreformal)
Thankyoufor informingus aboutan errorin our Decembesrtatement.(moreforma[)
Thanksverymuchfor pointingout the mistake.
I understondthereis a confusionin addresses/deliverdyates.

UNITg Documentatioannd financeI 6it

Thenwesaywh'dw.t ewantto d,o(orhavedone)to solvetheproblemW. eoftenusephrasavl erbswhen
tatkingabouttakinga,Ctionr

Wearelookinginto thismatterandwlllcontacyt ouagalnlatertoday,(moreformal)
fgttslvwillget in touchwith fhefo,mardingogentat once.
l'll fnkecareof thisstralghtaway.
I'l[getonto thatnow.
I'ilseeta thislmmcdiate[y.
I'll get backto youon thot assoonaspossible.

Wettsualtyalsoapologizefortheproblemor mistake:
Wewouldliketo apoloEi..zfaer theinconvenience(m. orefornal)
Vleverymuchregretthismisun'derstandin(gm. oreformal)
l'n ve'tysorryaboutthgt
Letmeapologizefor thisdelay/mistake/erro(ornceagain).

5 Comptetethe sentencelwr ith verbgfromthe bor.

r l'll to thisimmediately.

2 CanI t o y o uo nt h a ti n a b o u th a l fa nh o u r ?

3 oK,l'[ of that straightaway.

4 Fine.I'll withthe courierpeopleat once.

5 Thankfsorlettingmeknow.l'll thisrightaway.

6 Yes,we'll intothe caseandcallyou backtomorrow.

6 Xlorkwith a partnerto solveaproblem.Usephrasesfromthls unit.

64 -\ - 8 Documentatioanndfinance

:

7 Afterarrangingtheexpresstransporwt iththeforwarderP, etert,helogisticsmanagewr ritesan
emailto confirmwhathasbeenagreed€. hoosethecorrecpt reposition.

DeaMr sCharleswofth

AsdiscussaeVdon/ttoh1ephontehismorninwge,enclosehippinogrdeNr o09/13087-P02le.ase
arrangeexprestrsanspoorft heconsignmteonlct elantdhrougChargWo orldwiEdexpresass,agreed.

Pleasneotethathegoodms usat rrivoen/in/at'ztchuestomepr'rsemiseasVon/3nSelfoslsc,elanodn,
FridaAy,ugus2t2untilllol4b4yp.ma. tthelatest.

Asagreetdh,eshippincgosttsrom/for/5ttohisconsignmaernetl,570,payabaleVwithin/du6ring
30daysofreceipotf/from/b7iynvoicPe.leasseendthefreighint voicaeVon/t8othefollowinagddress:

VITACOSMETLICtdS
1BSoutRh oad
Bournemouth
BHBsSX

Besrtegards
PeteBr ott
LogistiMcsanager

'.Pl-s9-ll!{l$-..-'',-,,,-..'',,...":,-,;--,r,,,::-..'.'-:.. -" ,..,,". *--:,,

I Weusethe prepositionbsy anduntilto describedifferenst ituations:
) by = somethinghappens(orshoutdhappen)not laterthana specificpointin time

Theconsignmentmust be deliveredby Friday.

until/tiil= somethingcontinuesup to a specificpointin time
Thelogisticsmanagerwill be away until Friday.

I Complettehesentencews ith byotuntil.

r l'llmakesurethatthedocumenatsrrive theendof theweek.

2 Wehaveto arrangeshipment August4th.

5 l'm afraidtherewilI be delavs the begi nni ngof Juty.

+ Theysaidwe wouldreceivetheconsignment Monday.
Callmeif thereareanyproblemsl.'[[bein my office 6 . 3 ot o d a y .

6 Werequirethegoods Marchr5th

UNITS Documentatioanndfinance| 65

I Matchthepaymenmt ethods(r-5)withthedefinitionr{a-f}.

1 advancepayment nnn
z cashon delivery
3 Openaccounr

I4 documentasgainspt ayment
ln
5 documentacryredit
5 bankguarantee

Customepraysimmediateolyn receivintghegoodsT. his
serviceis usuatlyprovidedbythepostofflce.
Usedto coverfinanciarliskin internationtarlansactions
e.g.if a buyerdoesnot pay.
T h ee x p o r t esr u p p t i etsh e g o o d sa n dt h e i m p o r t e r / c u s t o m e r
paysforthemat an agreeddatein thefuture.
Invotvetshebuyer'sandthesel[er'bs ank.lt is a promise
madebytheopeningbankthatpaymenwt ittbe madeon receivindgocumenttshatcomplywith
t h e t e r m sa g r e e d .
Alsocalledcashagainsdt ocument(sCAD)lt. meansthattheexportehr asfullcontrool verthe
documentusntilpaymenht asbeenmadebytheimporter.
Customer/imporhtearsto payforthegoodsbeforetheyareshipped.

AUDIO

s't.Y: 1O ftree peoplearetalkingaboutpaymentmethodsin theircompaniesL. istenandcomplete

20

the table.

LOWRISK Methodof paymentused Howsecureis it fortheseller?
^^. (verysecures, ecuren, ot
secure)

CompanAy:

vI CompanBy :
CompanCy :
HIGHRISK

11 tistenagainandsaywhicthhoefsestatementsaretZrueorfatseXaccordingtothe
recordings.

r Mostof theirEuropeacnustomeresxpecot penaccounftacilities. ln
z Openaccounttermsaregoodfortheexporter.

T3 Theycantakeoutspeciailnsurancaegainsttheriskof non-payment.

n4 A letterof creditis oftenusedforcustomerysouhaveworkedwithfora longtime.
n5 A letterof creditis a verysecurepaymenmt ethod.
u6 Mostcustomerdso notlikeadvancepavmenr.

66 uNiT8 Documentatioan dfinance

It is commonto lettradingpartnersknowwhenpaymenits requestedh,asbeenmade,or has
beenreceivedT.hisis usuatlydonein a shortstandardemailor letter.Morecompticated
i n t e r n a t i o n at rIa n s a c t i o nsso m e t i m erse q u i r ea d d i t i o n aiIn f o r m a t i o n .

Requestingand arrangingpayment
Pleasefind ottachedour pro forma invoicefor orderN" 45-og-23.
Weenclosea copy of your invoice.Theoriginal will be sentto you togetherwith the
documentson settlementof our draft.
Wehaveinstructedour bank today to transfer/remithe amountof f6,jzo to your account
with RoyalBankof Scotland.
Pleasefind encloseda chequefor $ZqS.SSin paymentofyour invoiceN" z/o9/2457.
Weencloseour draft for $z3,B4odrawn on PacificBank,Seattle.Couldyou please
acknowledgereceipt?

Acknowledgingpayment
Thankyou for your credit transferfor f4,5oo in paymentof ourJulystatement.
Ourbank hos advisedus today that your tronsferfor invoiceNoFRt45 has beencreditedto
our account.
Wehavereceivedyour draft for invoiceN" n349. Thankyou for sendingit so promptly.

12 Herearesomemoresentencesil.atch thebeginningosfthesentence(sr-8) withthe
endings(a-h).

r Weencloseyourstatemenot f

n2 Ourbankinformsusthattheyhavereceivedthe documentas ndwill transfer
nn3 Thankyouforsending
4 Wearepleasedto informyouthatwe havearrangedfor a l
5 Pleasefindenclosedour bankdraftfor ft3,468.4oas
6 Wewouldliketo informyouthattheamounot f f2,567.89has T
7 Pleasteransfetrheamounot f $z,zoo T
8 Asagreedw, e aresendingyou
inl

a creditransfetrhroughourbankfortheamountof $zo,ooo.
b ourinvoicefororderNo9o89in duplicate.
c yourdraftfor invoiceNoSR-56o2.

d accounat sof 3o September.
e beencreditedto ouraccounttoday.

f to thefollowingaccount.
g paymenot n proformainvoiceN"o8/5543.
h theamountof f&,67oto youraccount.

UNITe Documentatioanndfinance| 67

lJ t ookat thewordsintheboxandexerciserr anduseyourdictionary(if neeessaryto) complete
thetabte.

Verb Noun
r remit transfer
draft
3 receive
4 credit
5 advise
6 pay
7
8 acknowledge

1/1 WrlteashortemaiIto atradingpartner. PartnerA File08, p.Z:
PartnerB File $, p.7z

DEAt|l{Gw|THERRoRsAilDM|sTAKE5|NTRADEDocUMEt{Ts'sTATEri.EI{TsAt{D!!!-v-o|cE:..-

Whendeatingwitherrorsit is particularliymportantto usepoliteanddiplomaticlanguagel.t is alsoa
goodideato usepassivesentencetso makeyourstatementlsessdirectandpersonal.f we wantto
' informsomeonethattherehasbeena mistakew, e oftenuseimpersonaelxpressionwsiththe verbs
s e e ma n o a p p e a r .
' lt seems/appeorsthat a mistskehas beenmade with regardto the customsinvoice.

Thereseemsto be a discrepancybetweenthe items listed on yourlune stotementond the goods
delivered.
) Whencheckingyour stotement,we noted that invoice TX274 has beendebited twice.

I lt is importantto saywhatwe will do or expecthe otherpersonto do:
Weare returningyour invoiceas the 2 per cent discounthas not beendeductedfrom the total
amount.

: Couldyou pleaselet us haveo corrected/anamendedinvoiceby return?

Pleaseconftrmthe correctedomountof ...

, Couldyou mokesure that weightand dimensionsof the itemsare specifiedon the commercial
: invoice?

1t Saywhichsentencein eachpair is morepolite and/or lessdirect.

r a Youhavemadean erroron theDecembesrtatement.
b Thereappeartso be anerroron the Decembesrtatement.

z a Thediscounht asnotbeendeductedfromthetotalamount.
b Youdid notdeducthediscounftromthetotalamount.

3 a Thereis a discrepancbyetweeninvoiceandpackinglist,
b lt appeartshatthereis a discrepancbyetweeninvoiceandpackinglist.

4 a Coutdyoulet ushavea correcteidnvoice?
b Sendusa correcteidnvoice.

5 a A mistakehasbeenmadein invoiceNoo9-234.
b Thereis a mistakein invoiceNoo9-234.

6 a Usetheabovebankaccounnt umbefrorfuturetransactions.
b Pleasemakesurethattheabovebankaccounnt umbeirs usedforfuturetransactions.

Readtheseansruersto frequentlyaskedquestiansrelating to financialrisk in international
trade.Answerthe questi*ns below.

H a n d l i nfgi n a n c i arli s k
in internationatrlade

Whatarethemainfinancial risksfor Whatpaymentmethadswouldyou
companiesdoingbusi nessoyerseasT recommendfor exportinggoods?
Thefirstriskareaobviouslhyasto dowiththe That'sa difficulqt uestiotno answerT. he
customercsr'edirt atingandstatusT. here's exportesrhouldo, f coursea, lwaystryto
a l w a y st h ed a n g etrh a tt h ec u s t o m edro e sn o t m i n i m i zfei n a n c i ar ils kb yc h o o s i nags e c u r e
payforthegoodsyouhavesuppliedB. utthere paymenmt ethode.g.advancpeaymenotra
arequitea lotofothercountry-relatetrdade confirmedi,rrevocable tterof credit.Onthe
riskswhichneedto beconsidered. o t h e rh a n d t, h a t ' sn o ta l w a y sp o s s i b loer e v e n
desirable.
Couldyougive someexamples?
W e l l ,t h i sc o u l db ea n y t h i ntgh a td e l a y so r Whyis that?
stopstradeor paymenet .g.someunexpected Well,if youwantto dobusinesisna country
economimc easureps,oliticaul nresti,mport or markety, ouhaveto seewhatpayment
banso, rbreakdowonf bankinsgystemisnthe facilitiesyourcompetitorasreofferingandoffer
c o u n t r y o ua r ed o i n gb u s i n e swsi t h . somethinsgimila-r evenifthat'snotwhaiyou
reallywant.Andsometimeesxporterms ay
Whatcantradersdo to minimizefinancial decideagainsstecurepaymenmt ethodsuch
risks? asa letterofcreditbecaustehebankcharges
Befordeoingbusinesasbroadi,t isessential a r eh i g ha n de a tu pt h e i rp r o f i t s .
to investigatbeothcustomear ndtarget
countrycarefullyC. heckwhethetrhepotential
customeirssolventt,henstudyyourtarget
country'saccountinagndcreditpractices
andlearnsomethinagboutimporat nd
exporpt rocedureTs.oreducetheriskof non-
paymenyt,oucantakeoutanexporct redit
i n s u r a n cpeo l i c y .

"_ ililif"''"' .=, :....<:.:.:..:=..=

r Whatarethemainfinanciarlisksin foreigntradementioneidn thisarticle?
z Howcantradersreducetheirfinanciarlisk?
3 Doesyourcompaneyxportor importgoods?lf yes,do youknowwhatmethodsof payment

areused?
4 Haveyoueverheardaboutpaymenot r creditproblemws ithcustomers?

Testyourselfl| 69

Test yourself!

Seehowmuchlogisticsvocabularyyou'velearned.
Usethe cluesto conrpletethe crosswordpuzzle.

Across
z A companwy hichspecializeinsarranginagndhandlingthetransporot f goods.
3 Anotherwordforsend,usedin connectiown ith goods.
4 An offerstatingpricesandconditions.
8 Howmuchsomethinigs worthin money.
9 A woodenbaseon whichgoodscanbetransported.
74 Thisiswheregoodsarestored.
t6 A companwy hichtransportgsoods.
20 A companwy hichprovidegs oods.
27 Tosendmoney.
23 Tochooseor selecgt oods.
24 A documentthatgivesdetailsaboutthecostof somethinagndis alsoa requesftor payment.
z6 Anotherwordforfreight.
27 A shipusedto transporgt oodson inlandwaterways.
z8 A boxmadeof cardboard.
29 Anotherwordfor consequence.,g.as d ....

Down
r A securepaymenmt ethodusedin internationtarlade.(3words- 6, z, 6)
5 A pieceof paperprovidingspecifiicnformatione,itheron theproducittselfor thepackaging.
6 A businestshatsellsgoodsto theendconsumer.
7 Theweightof goodswhichcanbe loadedontoa vehicle.
10 A motorvehicleusedfortransportinggoods.
77 Thismeansthatsomethinbgreakseasily.
72 Anotherwordfor buying.
t3 Anotherwordfor inform.
15 lmportandt ocumenut sedin internationtarlade.(3words- 4, 2,6)
t6 A [argemetaIboxin whichgoodsareshipped.
77 Anotherwordforget.
r8 Theoppositeof export.
19 Findingan itemin transit.
22 Themeasuremesnyt stemusedin mostcountries.
25 To putthingson top of eachother.
z6 A deviceusedfor liftingheavygoods.

7O I Tesyt ourself!

l7t

Partner Files

UNITl Exercise 8 File OL UNIT5 Exercise 11 File O5
PartneAr
PartnerA

lob specificationfor positionas storesupervisor
. Responsibfloerstoreandinventory.
. Makepurchasreequestfsorall stockeditemsthat

ar eat m inim u m.
. Receivaendprocessincomingorders.
r Ensurematerialrseceiveadrein goodcondition.
o Informcustomerosf collectionor detiverydates.
. Checkinvoicesagainsot rders.

UNIT2 €xercise 7 File O2

PaftnerA zoft standardcontainer
IndiaLogisticsLtd- IntemationaFl reight
Fonvarders Max.paytoad: 47,999lb z t , 7 z 7k g
H i g hqu a l i t yi n t e r n a t i o n af rIe i g h tf o r w a r d i n g
s e r v i c efsr o mI n d i a . T a r ew e i g h t : 4,9t6lb z,zz9kg
Airandseafreightd, istributiosnerviceso,rder Capacity: r,r72cuft
managemenctu, stomsbrokerage. 3 3 . 1 8m :
Manyyearsof experiencien shippinggoodsquickly l nsi del ength: t9 ft 4in 5 . 8 9m
l n s i d ew i d t h : 7 ft Bin 233 m
andcost-effectively. l n s i d eh e i g h t : 7 ft rc in
Sophisticatesdoftwareto preparedocuments 238 m
q u i c k l ya n dc o r r e c t l y .
UNIT6 Exercise I File OG

IJSIIT3 Exereise 12 File O3 PartnerA

PartnerA A consignmenotf 35 laptopcomputerhsasbeen
r examineatlpurchasinpgrocesseisn the detiveretdo the company'bsranchin Hanoinstead
of HoChiMinhCity.Thedistributioncentregave
companyto seewherewe canmakeprocurement youthewrongaddressY. ouhavejustarranged

m o r ee f f i c i e n t transportto HoChiMinhCitybyVietnamAir.The

z sortitemsto be boughtintodifferenct ategories computersshouldarriveon Friday.

ac c or dintgo th e i ri m p o rta n caen dv a l u e PartnerA
3 devetopa systemof preferresduppliers Youarea customeirn CanadaY. ouareexpecting
to havesomethingpickedup fromyourpremises
(supplierms ustmeetcertaincriteriaandgo tomorrowat 9 a.m.
throughformaIapprovapI rocess)
UNIT7 Exercise ? FileO7

UNIT4 Exercise 1O File O4 PartnerA
o invoicesareautomaticalglyenerated
PartnerA . accuratsetockcontroaI ndwarehousteracking
Flat-rackcontainer . hand-helldaserscannerpsrovi despeedand
suitablefor:heavyloads,e.g.industriamt achinery,
pipes accuracy
r processi nogf pi ckedgoods
consistsof: steeIframewitha tlmberfloor,with or
wit houtc ollaos i bel en dw a l l s UNIT8 Exercise 14 File OB
loadingf:r omt h es i d eu p

PartnerA (buyer)
o YouhavereceivedproformainvoiceNo3598

- thankDartneBr .
. Thebankdraftfor€6,1+Sas paymenits

enctosed.
. Askfordetailsregardinsghippingdateand

expecteadrrivaoI f consignment.

721

Partner Files

UNIT1 Exercise I File 09 UNIT5Exerciset1 File 13
PartneBr
PartnerB

fob specificatiofnor positionas distribution
manager
o Extensivkenowledgeof currentariffs,ratesa, nd

i m p o r ta n de x p o r tr e g u l a t i o n s .
r M onit osr h i p p i n go p e ra ti o n s .
r Hireandtrainstaff.
o Dev elopb u s i n e spsl a n s .
o Assesswarehousoeperationasndprovide

feedback.
r Ensurethe budgetis not overspent.

UNIT2 Exercise 7 File10 zoft reefer 4 5 , 7 6 oI b
M a x .p a y l o a d : 7 , o 4 ol b
PartnerB T a r ew e i g h t : r, ooocuft 2 o , 7 5 6k g
Capacity: r7 ftBin
BatticLogistics- LogisticsServices Insi del ength: 3,193kg
Officesin atlthreeBalticStates. lnsidewidth: ZftSin z83t mz
Airandseafreightw, arehousinagnddistribution lnsideheight: 7ft5in
services. 5 . 3 8m
z . z 6m
I n t e g r a t e df l,e x i b t el o g i s t i c s o l u t i o n s . z . z 6m
Teamof 5o logistics peciatists.
&JNIT6 Exerelse 9 File 14

UNIT S €xercise 12 Fite 11 PartnerB

PartnerB Youarethe manageor f an lT storein HoChiMinh
City.Youwereexpectinag deliveryof 35 taptop
r reducethe numberof suppliertso 10-15 computersY.ouneedthe computertso arriveby
z useonlinecatalogufeor routineitems(prices F r i d a ym o r n i n g .

havealreadybeennegotiatedby the purchasing PartnerB
department) Youhavejustcheckedthe documentfsora
shipmentto a customeirn Canada ndnoticedthat
3 takea closelookat existingsupplier thereis somethingwrong.Thepalletheightis not
r et at ionsh i pasn dth i n ka b o u te s ta b ti s h i ng thesameasi n thepacki ngl i standtheshi ppi ng
l o n g - t e r mp a r t n e r s h i pwsi t h s o m es u p p l i e r so f labelsarenot correcet itherY. ouneedto waitfor
i m o o r t a nitt e m s correcdt ocumentsT.hat'swhypick-uptimemustbe
changedto t2.3otomorrow.
UNIT4 Exercise 1O File 12

PartnerB UNIT7 Exercise 7 File 15
Bulkcontainer
suitablefor: unpackageddrybutkcargoe, .g.grain PartneBr
extrasl:inerbagscoatedfor moistureprotection
loadings: everasl poutsanddischargteubesfor o preparati oanndpri nti ngof shi ppi ngtabel s
loadingandu n l o a d i n g . inter-warehoutsreansfers
. handl i ngof returns

. scanningof caselabetbarcodes

UNITI Exereise 14 File 1&

PartneBr (selter)
. Youhavereceivedbankdraftas paymenot n in-

voiceNo3598- thankpartnerA.
o Theconsignmenist dueto leaveLiverpoool n r

Septembeer,xpectedarrivailn ChurchitCl,anada,

on Septemberr5th.

lzs

Answer key

ry il

STARTER 9
Suggestedansweni provide
purchasingp,rocurementrt,ansportation,
maintenancdei,stributionin, ventorymanagement, 2 informabout
stockcontrols, toragef,reightfonruarding 3 ensure
4 check
1 5 organize
6 train
1 storage
z delivery tl
3 provide
4 distribution - 1 Mycompanyprovidesanexcellendtelivery
5 supportm, aintenance service,

ru z Howmuchcargodoyouhandleperyear?
3 Wedo notshipchemicaplroducttso other
2
countries.
r provision 4 Thewarehousme anageirs alsoresponsibtfeor
2 to store
3 support vehiclesandmachinery.
4 to deliver 5 Doesthisvendorsupplycarpartsto foreign
5 to distribute
6 maintenance companies?
7 to transport 6 A freightfonararduesr uattay rranges
8 to purchase
d o c u m e n t a t i foonrc o m p a n i e s .
3
t maintenance t3
2 deliver Across
3 purchasing 4 cargo
4 provide 5 stock
5 transports 6 tiaise
6 slore Down
r olan
4 2 quote
rd zf 3e 4a 5c 6b 3 monitor
5 ship
re
il
5
1 freightforwarder STARTER
2 shippingopemtionms anager
L fullcontainelroad
warehousme anager
2 third-parttyogistics
6 3 heavygoodsvehicle
7 organize 4 distributioncentre
2 deating 5 lessthancontainelroad
3 negotiating 6 electroinc datainterchagne
4 arrange
5 makesure vatue-addesdervices
6 advise
7 tiaise 8 radiofrequenciydentifciation
8 enSure 9 IntemationSatlandardOsrganization
ro GtobaPlositioninSgystem
il
- 1 2e 3a 4d Sb 6h 7S 8f
7
1e 2a 3h 4C Sb 6d lf 8c 1c



Answerkey | 75

4 point 1()
5 retailer
6 generated tc zd 3f 4b 5a 6e
7 datainterchange
8 schedule ffi
9 inventory
ro processing 77

ffi Suggestedanswer
D e a rL u k e
4 W eh a v et a l k e da b o u tp o s s i b lceo s ts a v i n gisn
1c Systemis activateadtthepointofsale. purchasiningourteamW. ealsothinkit woutdbea
zf Salesinformatioins transferretdo theCRP goodideato discustshisin moredetail.
Wefeeltherewouldbea lotofsavingpotentiainl
c o m p u t esry s t e m . somearease,speciatitnysuppliemr anagement.
3a Ordersaregeneratebdasedon datareceived Inouropi ni onw eshoutd:
r chooseoursupptierms orecarefulty
fromcashregister. z establisshtrictesrtandardfsoroursupptiers
4d Orderasresent o thewarehouse. 3 co-operamteorecloselwy ithsomeof our
5e Orderasreprocessed. i m p o r t a nst u p p l i e r s( t oa c h i e v eb e t t e rr e s u l t s ) .
6b Goodsaredeliveretdo theretaiol utlet. l'llcaltyounextweekto giveyousomemoredetails
onthat.
5 Regards
r ismonitored Mike
z is oftenused
3 aretransferreadr;edelivered t3
4 is identifiedis; co-ordinated r Pleasfeindattacheodurquotatiofnorthreenew
5 arecategorized
productasccordintgo yourrequest.
ffi z Ourpricesarecalculateodnthebasisofyour

6 forecasotf annuacl onsumptiofingures.
a3 bS c7 d4 e2 3 Asrequestewd ewill deliveron palletsto

7 B a r c e t o noar M a d r i d .
r relationship 4 Fora contracttermofat least woyearswe can
z 3PLproviders
3 pr0curement offeryoua discounotf z,5o/o,
4 vendors 5 Intheattacheqduotatiosnheeat llprices
5 futfilment
6 supptychain havebeenlistedin columnasccordintgo your
7 negotiation requirements.
8 command 5 lfyouhaveanyfurtheqr uestionpsleaseletme
know.
8 7 Welookforwardto hearinfgromyousoon.
r strategipcrocuremeannt dsupplierretationship
ffi
management
2 manageinternaal ndexternacIustomers, 14

o p t i m i z pe r o c e s s eosr,d e rf u t f i l m e natn dl o g i s t i c s 1c zf 3e 4a Sb 6d

LU5L5 75

3 withtheprocuremetnetam Suggested answer
4 degreein supptychainmanagemeonrtlogistics
Dear...
management Pleasefind attachedour quotationfor our GPS
5 minimumof fiveyearsin a multinational system'Road NavigatorTX-z3oo'.
We canofferyou a priceof $975.ooper item
companyra, nguages includingVATat r5%.
lf yourorderexceedsro items,we canofferan
ffi additionadl iscountof 8%. Deliverywill be made
within6 daysof receiptof purchaseorder.
9 lf you haveanyfurtherquestionsp, leaselet me
1 moreco-operatirveelationshispt,rategic
know.
partnership
Roct raqardc
z lowercostsconsiderabalnydworkmore
efficientty

3 markelteader
4 pharmaceutipcraol ducts
5 long-termagreement

76 | Answerkey

wn ru

5tatter I
r generapl urposed: rycargo
a3 bz c4 dS e6 ft z reeferr,efrigerated:elicatecargoand

t perishables
3 tanktainelri:quids
rd zf lb 4a 5c 5e 4 opentop: bulkycargo
5 flat-rackh: eavymachinerayndpipes
re
9
2 7 tashing
2 level
inland road rail (express 3 controlled
waterwavs 4 frame
servlce) 5 prugs
tow 6 tarpaulin
loeed in davs 3
lost removed
50%higher l0% higher 8 machinery
thanbarse :han truck
r reefecr ontainer
flexibilitv low iiervhish low 2 tanktainer
3 generapl urposceontainer
3 4 flat-rackcontainer
r longer 5 open-tocpontainer
z thecheapest
3 higher ry
4 faster
5 moreexpensive tt
6 slower
perishablem: eat,freshproduces,eafoodd, airy
Suggestedanswers productsc,hilledor frozenfoodstuffs
r Infrequenstailingst:herearebargestwicea n o n - p e r i s h a bt ilqeu i d sc:r u d eo i [ ,a l c o h o lh, a r m f u t
chemicals
week. heavyweighat:ndoverwidthsteelpipes,industrigl
z Checkwiththecustomefrirstto findoutwhat boilerst,ractors

t h e yw a n t . ffi

3ffiW t2

5 a reeferp: erishablceargo
a2 b4 ca dr b flat-rackcontainerh:eavyweighatnd/or

6 overwidthcargo
r toading c tankcontainenr:on-perishablilqeuids
z straddle
3 move t3
4 handle Across
5 fitted 1 Waste
6 mounted 4 Crane
7 piling 6 vessel
8 reach 7 rigid
g maoe Down
ro attached z tube
3 tank
rc + chitled
5 reefer
7
x. lifting re
2 come
3 fitted Stafter
4 stack Suggestedanswerc
5 attached size,dimensionsty,peof goods,infrastructurteim, e
6 fixed factor/speed/urgenncayt,ureof thegoodss, ecurity
7 run

Answerkey | 77

! 9
r foot
b t o c kt r a i n ,s i n g l e - w a g o n
z kilogram
2 nextmonth
3 OUnCe
3 LondonU, K 4 centimetre
4 blocktrain 5 pound
5 if theycouldplanwellahead 6 cubicyard
6 at least7 hours
7 squaremetre
ffiffi 8 inch

2 9 pint
ro gallon
r caltingabout
z Couldyou 1()

3 wouldbe metric non-metric
4 recommeno
5 moresuitabte length millimetre(mm) inch(r in)
6 suggestthat centimetre(cm) foot (ft)
metre(m) yard (yd)
7 analternative kilometre(km) mile(m)
8 alsoconsider
weight gram(g) ounce(oz)
9 Howmuch p o u n d( b )
ro if youlike kilogramftg) shortton (t) US
tonne(t)
re
longton UK
3
A | (woutdn) eedsomeinformatiornegarding... surfuce squaremillimetre(mm') squareinch(sqin)

C o u l dy o ul e tm eh a v es o m ei n f o r m a t i oanb o u t centimetre(cm') foot (sq ft)

...? metre(m') yard (sqyd)

Whatwoutdbethecheapes/ tfastes/t safes/t kilometre(km') mile(sqm)
mostconveniewntay/ option?
InthatcaseI recommen/dsuggestthatyouuse/ votume cubicmiltimetr(emmr) cubicinch(cuin)
ship...
centimetre(cm;) foot (cuft)
I thinkthebestoptionwouldbeto ...
Wecanprovid/earrang/eship...if youtike. metre(m:) yard (cuyd)
lf youprefer..,.wecouldalsoarrang.e..
A sa n a l t e r n a t i v ew,e c a no f f e ry o u. . . capacity litre (t) fluidounce(fl oz)
pint(pt)
quart(qt)
eailon(eal)

4 :'ffiiif
lc zd lf 4a 5e 6b
t2
re
r True
6 z Falset:heyaregoingto Dubai.
3 Falset:herearer5 boxes.
r tareweight 4 True
5 FalseA: ugus3t 'd.
z grossweight 5 True

3 payload re
4 tength
5 width 13
6 height r CooAl ir
z StockholmS,weden
7 3 DubaiU, nitedArabEmirates
r tareweight: B,B8opounds
4t>
z internatlength: 39foot5 inches
3 internahl eight: Z footZ inches 5 Augus3t 'd
6 Augus6t th
ffi l 7 r5okgxt5 = 2,250kg
8 Cootinugnits
8
9no
r Theweighot fthepackagies 45kg. ro Augus6t th
z Thewidthofthisseagoinvgesseilsabout
r4 Suggestedanswer
30metres. Pleasseenda quotatiofnortheshipmenotf r5
3 Themeasuremenotfsthecaseweneedto ship coolingunitsfromStockholmS,wedetno Dubai,
U n i t e dA r a bE m i r a t e sT.h eu n i t sc a nb e p i c k e du p
arer m (tong)by 5ocm(wide)by tS cm(high). Augus3t 'dandmustarriveno laterthanAugust
4 lt is nearly3 centimetredseep. 6thW. ewouldlikethemtransportebdyair.The
5 Theshipis morethan65 metreslong. unitsweigh15okgeachT. heyarer7o cmhigh,
6 Theopencontainerd'sooris 7 footro inches

high.

78 :-s,,':'(e,' ig-sls ..

: 4
1 with
r45cmwide,and8z cmdeepY. ourquotations
s h o u l di n c l u d ed e t a i t eidn f o r m a t i oonn f r e i g h t 2to
andinsurancreatesd, etivertyermsa, ndtermsof
paymenr. 3 out
Bestregards 4cf
50n
PaEq''41{i;i.i 6 between

t5 7in
r Pleasseendusa quotatiofnora shipmentot 8bv

Madras. 5
z Pleassetateyoureartiesdtetiverdyateinyour 1 N o,theycan' t.
z Thefastesot ptiontakes48 hours.
ou o t a t i o n . 3 No,becausteheyhaveverylimitedloading
3 Couldyoupleaseletushavea quotation
capacity.
i n c l u d i ntgh ef o l l o w i ndge t a i l s ? 4 BecausoeftheHGVdrivingbanonSaturdays
4 Whatareyourshippingratesfora parttruckload
a n dS u n d a y s .
to Birmingham? 5 Hewantsto callGLPandthengetbackto Sonja.
5 Yourquotatiosnhouldalsoincludedetailed
6
i n f o r m a t i oonn s a i l i n gt i m e sa n di n s u r a n crea t e s . r I thinkwe'vereatlygota probtemhere.
6 Pteasqeuoteforthetransporotfthefottowing z Unfortunatewlye,can'tuseoneof ourregular

consignment. f o n r v a r d ef or srt h i ss h i p m e n t .
3 Thismeansthatwewoutdhaveseveraslmaller
!.1;P!$e45.:.,
partiadl eliveries.
Starter 4 We'dalsohaveto paya lotmoreasa result.
5 Wecan'tdelivear ttheweekenbdecausoef the
r Fragile
H G Vd r i v i n gb a no n S a t u r d a yasn dS u n d a y s .
z T hiss id eu p 5 | hadnoideathisdetiverwy ouldcauseso many

3 Usenohooks problems.
4 Donotsiack
5 Explosive t+i}t *
5 Storeawayfromheat
7 Keepdry 7
8 Toxic
I>U
F.48gdi$;
2 0ecause
7 3 atthough
4 due
r examine 5 asa resutt
z diagonalty 6 despite
3 instructions Z because
4 SUre 8 in spiteof
5 place
6 secure ==aq#$#i

7fit 8
B overhanging
9 attention r result
ro carefully
n distribute 2 CaUSeo
12 exceeded
3 turned
..:i 8f 4 dueto
5 In spiteof
2 6 reason
a be foreloading:\ 4, 7, g
b lo ad ing :z , 5, 8, r t 10
c afte rlo ading:3, 6, t o, 72
Pteasefind attachedthe followingdocuments:
3 detiverynote No7ooo7to8,packinglist and
td 29 3a 4e 5h 6c tb s h i p p i n go r d e r .
Ourforwarderhasiust pickedup the goodsfromour
warehouseT. hegoodsshouldbe at your disposaI
on Monday3r Octoberzoo9.
Pleasenotethat a copyofthe batchcertificatewill
be sentto you as soonas possibleby email.As

Answerkey | 79

soonaswereceivetheoriginabl atchcertificatew,e 5
willsendit to you. I True
lf youhaveanyfurtherquestionsp,leaseletme
know. True
Falsec:ycletimescouldbereducebdyupto
m
25o/o,
u Suggestedanswer
Ordenr umbeNr "6880998w6asdispatched 4 True
yesterdayF,ebruarry3thby rail.lt witlbedetivered Falses:hedoesnm't entioin voices.
to thecustomefssitein BanburyU, K.lt is expected
to arriveFebruarry5thbeforero a.m. %

72 6
r optimize
1e zd :b 4a 5c z warehouses
3 service
ffi 4 reorganize
5 space
73 6 tracking
1c zd 3a 4e 5b 7 cyctetimes
8 ensures
t4
r appointed 8
z clearance r driverless
3 importing z rigid,collapsible
4 withstand
5 mark 3 stackable
6 individuatty 4 adiustable
7 exhibitor 5 suitabteb, utky
8 weight 6 mobile

m re

Starter 9
1e zd 3f 4c 5a 6b Y o us c a ni n t h eb a r c o d e .

t 2 Youenterthesystem.
3 Youcanseeandaccessatlpositions...
r receiving 4 Youcanputtogethepr ackages.
z back-upstorage
3 orderpicking Thesystemcalculatetsheweight.
a sortation 6 Youchoosemeansoftransport,
5 collatioanndvalue-addesdervices 7 Theshippinglabelsareprinted.
6 marshallinagnddispatch 8 Theorderis complete...

m 1(,

2 r thefirststepis
1a zd 3b 4c 5e z Afterthat
3 thenextstep
3 4 fottowingthat
rb 2g 3c 4d 5e 6h 7f 8a 5 Once
6 actuallythenextstep
U 7 cometo the laststage
8 After
4
a hasbeenchecked ffi
b hasbeenidentifiedm; ustbeissued
c hasreportedi;s checked 72
d areprocessedm; aybetabetled
e arechecked Across
f direct 2 store
4 stack
1c zf 3e qd 5a 6b 5 bin
6 pick
Down
r breakbulk
2 sort
3 item

S I Ansrrer kev

ffi bitlof lading 4
documentasgainspt ayment r findout
Startel exworks 2 geion
t BIL cost,insurancefr,eight 3 seemsthat
z DIP a i rw a y b i t l 4 verysorry,sortedout
3 EXW i n t e r n a t i o nma lo n e yo r d e r 5 getback
4 CIF billofexchange 6 justtatked
s AWB letterof credit 7 shoutdhave
6 rMO 8 beOK
7 BIE 9 seeto
8 L/C ro theleast

t ffi

r conditions 5
1 geton
z required z getback
3 takecare
3 indicating 4 getintouch
4 carriage 5 seeto
5 approved 6 look
6 draft
ffi
7 authority
8 commercial 7
10n
9 hazardous zat
10 receipt
3in
ffi 4by
5 for
2 6 within
7 U^f
r Provideclearanddetailed escriotionosfthe 8to
goodsyouwishto ship.
8
z ldentifuthegoodsto beshippedbyusingHTSor 1by
B T Nn u m b e r s . zby
3 untit
3 Clearliyndicatethevalueof theitems. 4by
4 Statewherethe goodsweremanufactured. 5 until
5 Sendsixcopiesof thecommerciianlvoiceand 6bv

packinglistfourdayspriorto arrivat. ffi
6 Thedocumentms ustincludethefoltowing
9
details. tf za 3c 4e 5d 6b

7 Listthequantityof eachitem. 1()
8 Includethenameandsignaturoefthe person
CompanAy: openaccountn,otsecure
p r e p a r i ntgh e d o c u m e n t s . CompanBy: letterof credito, neof themostsecure
CompanCy:advancpeaymenth, emostsecure
9 Donotusegeneradl escriptionasndlumpsum
v a l u e so n y o u ri n v o i c e s . tt

ro Speciftuhecontentsw, eighta, nddimensionosf r True
eachbox. z Falset:hey'regoodforthe buyer.
3 True
ffi 4 Falsei:t's for newcustomers.
5 True
3 6 True
r Becausteheshipmenotf bothpearlsin plastic
ffi
containerhsasn'at rrivedyet.
z Becausteheywantto startpackaginogn 72

Monday. rd zh 3c 4a 5C 6e Zf 8b

3 lt wasdeliveredto thewrongaddress/customer.
4 ByMonday.
5 Byexpresscargo.
6 ByFridayafternoon.

Z Becausteheaddresosnthedocumentis wrong.

Answerkey | 81

ffiw

t3
r remittance
z transfer
3 receipt
4 draw
5 advice
6 payment
7 credit
8 acknowledgement

t5
rb 2a fb 4a 5a 6b

Testyourselfl
Across
z forwarder
3 dispatch
4 quotation
8 value
9 patlet
r4 warehouse
p6 carrier
zosupplier
21remit
z3pick
z4 invoice
z6 cargo
z7 barge
28carton
29result

Down
1 letterof credit
5 label
6 retailer
z paytoad
ro truck
u fragite
rz purchasing
13advise
r5 bitlof lading
16container
17 receive
18import
r9 tracking
22 mettic
25stack
z6 crane

82 1

Transcripts

twr\ Speaket r Logisticsmeansthat you managethe Speak3er Generalmlyyiobisto knowwhereevery
procuremenatnd movemenot f goodsand pieceof stockis at anygivenmoment.
the storageof inventory. Whennewgoodsanive,I checkwhere
to puttheminthewarehousFeo. rat[
Speokeer lt meansthe deliveryofthe goodsthe
customerneedsat the righttime,in the this,I usemoderncomputesrystemasnd
rightplace,and of the rightquality.
s o p h i s t i c a t eh da r d w a raen ds o f t w a r e .
Speake3r My definitionof logisticsis this:it's to
plan,organizea, nd manageoperations 0 u r w a r e h o u smea n a g e m esnyts t e m
that provideservicesand goods. h e l p su ss t o r ea n dr e t r i e vteh eg o o d s
quicklyA. nothepr artof myjobisto tiaise
Speake4r Logistics- that'sthe purchasing, w i t hd e p a r t m e nst su c ha st r a n s p o ratn d
maintenanced,istributiona, nd productioAn.partfromthat,I ensure
replacemenotf materiaal nd staff.
thatvehiclesm, achineasn, danyother

ki ndof equi pmeanrt emai ntai netoda

hightevelA. ndlastbutnotleastI,take

c a r et h a th e a t t ha n ds a f e t vs t a n d a r dasr e

maintained.

S p e a k e5r Logisticsis the ptanningand supportof
operations uchas warehousingin, ventory,
transportp, rocuremenst,uppty,and cw\ (GFTGtobaCl arrier)Provider
maintenance. 4 Weareoneof theworld'sleadingtransporctompanies
witha freighvt olumeof6oo,ooocontaineprseryear.
.w<r\ Speaket r Myjob is to organizethetransporot f Asa majornon-vessoepl eratincgommoncarrier
5 goodseitherbysea,air,roado, r rail.An (NVOCCw)e, canofferourcustomercsompetitive
r a t e sw i t ha l l m a j o rs h i p p i n gt i n e sa sw e t la sf l e x i b l e
importanptartofthejob isdeatinwg ith s o l u t i o nfso rd i f f e r e nste af r e i g hrte q u i r e m e n t s .
c u s t o m er re q u e s tasb o u t h em o s ts u i t a b l e Wespecializinesotutionfsorfullcontainetor ads(FCL)
modeoftransporMt. yresponsibitities a n dl e s st h a nc o n t a i n ecro n s o l i d a t et oda d s( L C L ) .
a l s oi n c l u d en e g o t i a t i nggo o ds h i p p i n g W ea l s op r o v i d eo u rc u s t o m e wr si t hs e r v i c essu c ha s
r a t e sw i t hs h i p p i n gl i n e sa n dt r a n s p o r t web-basetrdackinfgorcargoin transit.
companies.
(HomeTexInternationa[P) roviderz
I alsomakebookingreservationthsa, t Asa specialisint hometextilesw, ecanofferourctients
meansI bookspaceona ship,train,lorry, customizesdervicetso meetheirneedsW. ithmore
orairplaneA.nothepr artofthejobisto thanz5years'experienincteheindustraynda modern
consolidaatenumbeor fshipmentusnder f l e e to f v e h i c l e sw,e c a ne n s u r ef a s t ,s a f ed e l i v e royf
onebittof tadingA. partfromthat,I haveto yourconsignmenOtsu. rserviceisncludeorderpicking,
d e a tw i t ha t It h e n e c e s s adr yo c u m e n t a t i o n p a c k i n gd,i s t r i b u t i oann dh a n d l i nogf a l lt r a n s p o r t
and,in manycasesI,arrangceustoms documentatioOnu. rteamwittbehappyto assisyt ou
clearancoenbehalof f myclients. in allmatterrsegardinygourorder.

Speakzer l'mresponsibfloergettingfreighat nd (CargoExpressP) rovider3
p a s s e n g etrost h e i rd e s t i n a t i osna f e l y C a r g oE x p r e si s A s i a ' sl e a d i n gp r o v i d eorf a i rf r e i g h t
andonscheduleM.ostof mycustomers
areinternationtaraI nsporotrshipping s e r v i c eSs .p e c i a l i z i ni ngc o n s o t i d a t ea di rf r e i g h t
companieIsn.mylob I haveto makesure f o r w a r d i nwg ,e c a np r o v i d ey o uw i t ht a i l o r - m a d e
thatthecargois notdamageodnboard s o l u t i o nfso ry o u ra i rt r a n s p o r te q u i r e m e nWt s e.

t h es h i po rw h i l el o a d i nogr u n l o a d ing. workclosetwy ithaircarrierasroundtheworldand
I ' ma l s or e s p o n s i bfloerf i n a n c i aaIs p e c t s ;
thatmeansf,orexampleI ,haveto keep canofferourcustomeraswiderangeof flexibtaend
aneyeonthebudgeat ndestimatceosts.
A d d i t i o n a t lIya, d v i s ec u s t o m e rosn c o s t - e f f e c t isveer v i c eTs .h e s ei n c l u d ec o l l e c t i o n ,
s h i p p i n gr a t e sa n dp r e p a r qe u o t a t i o nfso r
o u rs a l e so f f i c e . consolidatiocnu,stomcslearancdei,stributioann, d

ontinetrackinogf atlcargomovements.

Transcripltse s

s y s t e mw h i c hi s a c t i v a t ebdy c o n s u m edre m a n da n d

Asa maiornon-vessoept eratincgommon whichco-ordinattehseflowof informatioanndgoods
carrierw, ecanofferourcustomers i n t h el o g i s t ic h a i n .
c o m p e t i t i vrea t e sw i t ha l l m a j o rs h i p p i n g CRPis a sales-baseodrderingsystemwhichworkstike
lines. this:firstof all,youdecidewhatproductysouwant

W es p e c i a l i zi nes o l u t i o nfso rf u l lc o n t a i n e r to orderat whatstocklevel.Thesystemwitlusethis
l o a d s( F C La)n dt e s st h a nc o n t a i n e r informatioant thepointofsalein theretaisl toreT. hen
c o n s o l i d a t et oda d s( L C L ) . theorderis processeadtthewarehousAen. dfinatly
Asa specialisint hometextilesw, ecan thegoodsaredeliveretdo theretaiter.
offerourclientscustomizesdervicetso Toillustratheowthisworksin practiceI',llgiveyou
meet heirneeds. a ne x a m p l eT.h el e a d i n gR u s s i acnl o t h e rse t a i l e r
Ourteamwitlbehappyto assisyt ouin atl Y o u n gF a s h i oinn t r o d u c ecdo n t i n u o urse p l e n i s h m e n t
m a t t e r rse g a r d i nygo u ro r d e r . t h r e ey e a r sa g o .W i t ht h en e ws y s t e ma,l l o r d e r sa r e
W ec a np r o v i d ey o uw i t ht a i l o r - g e n e r a t ebdy c o m p u t e r sw,h i c hp r o c e sds a t ar e c e i v e d
m a d es o t u t i o nfso ry o u ra i rt r a n s p o r t f r o mc a s hr e g i s t e rTs .h ec o m p u t eprr o g r a mw, h i c hi s
extremelfylexibtei,s cattedRetaiOl rderingAssistant.
requirements. Theordersaresent o thewarehousbeyelectronic
datainterchangweh, eretheyareprocesseAdn. d
W ec l o s e lcyo - o p e r awt ei t ha i rc a r r i e r s finatttyhegoodsaredeliveretdo thedifferenotutlets
a r o u n dt h ew o r l da n dc a no f f e ro u r accordintgo a schedule.
c u s t o m e ar sw i d er a n g eo f f l e x i b l ea n d SincetheintroductioonftheCRPsystemY, oung
c o s t - e f f e c t i vse r v i c e s .

Fashiohnavemanagetdo cutinventorayndtransport

c o s t sb y a b o u t1 5 %a n dh a v er e d u c elde a dt i m et o

&w! Speaket r ExpressLogisticsOnlineShipping onlyr8 hoursM. oreoveer,rrorsin orderprocessing
5 WithourQuickOntineShippintgoolyou h a v eb e e nr e d u c ecdo n s i d e r a bbtyyu s i n gs c a n n i n g
t e c h n o l o gayn dE D l .
canfindthe rightserviceto suityour

shippingneedsT. hisonlinetooIallows

youto planshipmentbs,ookcollections

anddetiverieasn, dkeeptrackofyour Ao OK,let'sgetstartedY. ouknowthatwe
c o n s i g n m e nUt ss.i n gt h i ss y s t e my o u E needto discusnsegotiatiosntrategiewsith
c a na l s op r e p a rseh i p p i n ag n dc u s t o m s oneof ourmedicaelquipmenstupptiers
todayI. supposwe eatlagreethatwe
d o c u m e n t a t iaon dc h e c ks h i p m e n t areinteresteidn a moreco-operative
relationshwipithoursupplierB, AFI.think
recordsforupto 9o daysT. ouseQOS, wewoulddefinitetby enefiftroma strategic
simplylogon byselectinygourtownor partnershiHpo. wdoyoufeelabout hat?

regionfromthedrop-dowmn enuonthe

teft.

Speakezr IntercargEo-Shipping Petel I agreeI.thinkwecouldlowercosts
O u rw e b - b a s ebdo o k i n gs y s t e mo f f e r sy o L considerabalyndworkmoreefficientliyf
w e c o - o p e r a t emdo r ec l o s e t yB. u tw e n e e d
a ne x t e n s i vrea n g eo f e - s e r v i c edse s i g n e d to thinkaboutreasonwshytheyshoutd
to simptifyuourshippingrequirements. enterintoa partnershwipithus.Whatare
A f t e rr e g i s t e r i nwgi t hE - S h i p p i nygo,uc a n y o u rt h o u g h tos nt h a t ,G i s e l e ?
makepricerequestsc, hedulteransport, I thinkyou'rerightT. hat'swhyweshould
andobtainreal-timsehiomenint formation. tellthemthatit willbeto theiradvantage
W i t ht h i su s e r - f r i e n dt ot yo Iy o uc a nr e c e i v e to workwithusbecauswe earethemarket
q u o t a t i o nfso rw o r l d w i dseh i p m e n tasn d leader.
ptaceordersY. oucanalsotrackpick-ups
anddeliverieWs.itha mouseclickyoucan Yesa, ndI alsosuggesttellingthemthat
alsodownloacdommercidaol cumenitns thisa goodopportunityo associawteitha
majorpharmaceutibcraal ndlikeours.
odfformat. Thatsoundsgood.Inmyopinionit woutd

alsobeimportantot pointoutthatwe're

interesteidn establishinaglong-term

a Todayl'mgoingto teltyousomethinagboutCRPT. hat Gisele agreement.
GoodideaA. ndwhydon'twesaythatit's
7 meanscontinuourseplenishmeln'ttl.alsoexplainhow theirchancteo enterthepharmaceutical
it canbeusedto lowerinventorayndoperationcaol sts marketS. ofartheyhaven'ht adaccestso
andto shortenproduclteadtimes. t h i sm a r k e t .
LetmestartbyexplaininwghatCRPmeansl.t isa Yesg, oodpoint.

84 | Transcripts

ExcellenTth. ankfsoryourcommentsI'.ll withelectripclugsin casethecargoneedscoolingor
workouta cataloguweiththepointswe h e a t i n gd u r i n gt r a n s p o r t .

havecoveretdodayandwillsendit to you F o rb u l k yc a r g ow e r e c o m m e nt hdeo p e n - t o p

tomorrow. containelrt.comeswitha PVCtarpaulicnoveirnstead

of a roofpanetlo atlowtoadingfromthetop.The

doorscanberemovetdo makeloadingeasier.

Lastbutnotleastt,hereis our'flat-rack'container

A Hao Wettb, asicatwlyehavethreeshipping whichis especiatdlyesignefdorheavyloadsW. e
9 optionsw: ecanuseinlandwaterways, recommenthdisspeciatlypeof containefor rthe
roado, r rai[. transportationf heavymachinearyndpipes.

Ying RightL. et'sstartwiththe riverbargeH. ow

longwoutdit taketo shiptheconsignment

bybarge?

Normallayboutsixdaysb, utit oftentakes @ Simon GtobaFl reighLtogisticSs.imonDawson
tongeirf theweather'bsad. speaking.

Ying Andwhataboutcostandflexibility? Paula Hettot,hisis PaulaSantinfiromMarmi

Hao It'scheap- it'sactuatttyhecheapesotf all ItaliaI.'mcallingabout hetrainoptions

t h et r a n s p o rotp t i o n sl.t ' sn o tv e r yf l e x i b t e describeodnyourwebsiteC. ouldyoutell

thoughm, ainlybecaustehereareonly mea bit moreabout hem?

i n f r e q u e ns ta i t i n g sT.h e r ea r eb a r g e tso Simon Yeso, f courseW. hatexactlwy ouldyoutike

Shanghatwi icea week. to know?

Ying OK,tet'slookat roadtransporltt.would Pau!o W eh a v es o m en e wc u s t o m e ri ns t h eU K

ontytakefourdaysto shipbytruckb, ut andwitlneedto shipmarbteandgranite

t h ec o s tw o u l db ea b o u t5 o %h i g h etrh a n to London extmonthW. hatwouldbethe
bybarge. b e s tr a i lo o t i o nf o r u s ?

Hoo Yes,butwouldn'itt bemucheasier? T h a td e p e n d sF.o rt a r g ev o l u m e sI ,w o u l d

Ying That'strue.Let'sseehowthiscompares r e c o m m e nuds i n gb t o c k - t r atirna n s p o r t .

withrail.Raiwl oulddefinitetbyefaster lf youwantto shipsmalleqruantities,

thanthetruckoptionif weusetheexpress t h es i n g l e - w a g o np t i o nw o u l db e m o r e
service- thattakesthreedays. suitable.

Butit wouldalsobemoreexpensivtehan I see.Howflexiblearethevariouos ptions?

shippingbyroad- transporctostsare I meanh, owearlywouldweneedto place

about4o%higherA. ndthesystemisn't o u ro r d e r ?
veryflexibleS.ometimeitsis ontypossible lf flexibititiys importanItw, ouldsuggest

to bookspaceontheexprestsraina few t h a ty o ub o o kt h ef l e x i t r a ibnt o c kt r a i n

weeksin advanceA. ndthenperhapws e'd optionl.t'sa bitmoreexpensivbeu, twith

haveto usethestandartdrainw, hichis thatyoucanplaceyourorderupIo 24

m u c hs l o w e r . hoursbeforetheactuasl hippindgate.As

Ying So,I thinkweneedto checkwithour a na l t e r n a t i vIec, a ns u g g e ssti n g l e - c a r

customefrirstandfindoutwhat'smost transporwt,hichis evenmoreflexible

importantot them. - youcanorderupto twohoursbefore

cottection.

Paula T h a ts o u n d sg o o d .

Simon Ofcourseit, isalwayscheapeifryoucan

eryl Firstof all,weofferthegenerapl urposecontainefror Paula plantranspowrt etlaheadI.nthatcasewe
to anygeneradlrycargol.t comeswitha timberfloorand Simon
Paula shouldalsoconsidethr eotherblock-train
hasvariouslashingdevicetso securetheload.These
lashingpointsarelocatedhorizontalalyt floorlevel Simon options.
andverticallnyext o thedoorcornepr osts. Poula OK.Jusot nelastquestionh:owmuchtime
w o u l dw e h a v ef o r t o a d i n g ?
Ourrefrigeratecdontainerc,alted'reeferc',anbe used
fordelicatceargoandperishablelst i.stemperature- At least7 hoursb, utwecouldarrange
controlleadndis particularslyuitabtfeorcargothat longelroadingtimesif youtike.
n e e d sr e g u l a t eodr c o o lt e m p e r a t u r eWs i.t ho u rr e e f e r T h a n ky o uv e r ym u c hf o ry o u rh e t p .I ' t t
yourcargoreacheists destinatioinn perfecct ondition. getbackto youassoonasI haveour
lf youwantto shiptiquidsf,orexamplefo, odstuffosr customerssp' ecicfitransportequirements.
c h e m i c a lws ,e c a np r o v i d ey o uw i t ho u r ' t a n k t a i n e r ' . Fine.I lookforwardto hearingfromyou

Thisis a standardcontainefrramewitha tankfitted againG. oodbye.

Bve.

insideA. sanextraw. ealsooffertankcontainers

Transcripltse s

Martin I don'tthinkso,butI'llcheckD. oyouhave

Aw) OK,sothisis oneof ourlargecr ontaine-rsthe4oft Korla a n yo t h e rs p e c i arIe q u i r e m e n t s ?
72 0penTop.ltstareweighits4,o3okitost,hatis8,88o Mortin N o ,j u s tt h a td e l i v e rdy a t e .
OK- I'llgetbackto youwitha quotation
poundsl.tsgrossweighits 3z,5ookilosA. ndhereare Karla withinthenext wohoursC. outdyou
theinternaml easuremenotfsthecontaineTr.heOpen g i v em ey o u rt e l e p h o naen df a xn u m b e r s ,
ptease?
Topcontainerl'esngthinsideis 12metre-s or39foot
5 inchesl.tsinternawl idthis 2;5 m,anditsheight Yeso, f courseM. ynumbeirsoo46
is z3z m- that's7 fool7 inchesA. ndthecontainer's
maximumpaytoaids 28,47okitos. 89oz65o3aondthefaxnumbeirs oo46
89o265o39A.ndmynameis Karla

Hanssen.

Maftin T h a n kvse r ym u c hM sH a n s s e nI ' .t ts p e a k

to yousoonG. oodbye.

6 lvlartin IFTInternationFaol rwarderMsa, rtinSmith. Karla T h a n ky o u .B y e .
HowcanI hetpyou?
13

Karla Hetlot,hisis KarlaHanssefnromCooAl ir,

SwedenI .needa quotatiofnorairfreight

to theUnitedArabEmirateIs'v. ebeen & Jon JonFrederiksoEnx,porLt ogistics.
tryingto completteheonlinequotation Sonia H iJont,hi si sS onj aI.' mj ustphoni nagbout
form,butit keepscrashing. 74 lon y o u re m a i l .
Sonja HiSonjaT. hankfsorgettingbackto meso
S o r r ya b o u t h a t .W eh a v eh a ds o m e quicktyS. owhatcanwedoaboutGLPin
Jon France?
problemwsithit recentlyI'.ttseeif I Sonja I thinkwe'vereatlygota problemhere.
Unfortunatewlye,can'tuseoneof our
c a nr e t r i e viet . Y o us a i dV o u rn a m ew a s Sonja r e g u t afro r w a r d efrosrt h i ss h i p m e nIt'.v e
H a n s s e nd ,i d n ' ty o u ? Jon talkedto allofthemandthefastesstervice
w o u l dt a k e4 8 h o u r s .
Karla Y e st,h a t ' sr i g h t . Sonja Can'wt eusesomeontehatspecializeins
Martin lon
OK,hereit is.Welti,t'ssavedsomeofyour e x p r e sdse l i v e r i e s ?
Korla N o tr e a l l yI.' v ec h e c k etdh i so p t i o nt o o ,b u t
Martin detailsW. ecangothroughtherestofthe I'mnotsureit wouldworkforusbecause
theyoffera verytimitedloadingcapacity.
Karl0 consignmednet tailsoverthephoneandI'lt T h i sm e a n st h a tw ew o u l dh a v es e v e r a l
Martin smallepr artiadl eliverieAs.ndwe'dhaveto
Karla fillin thequotatiofnoryou. paya lotmoreasa result.
Martin HmmW. hataboutheweekendetivery?
Karla T h a n k sg,o a h e a d . That'spossibleis, n'tit?
I'mafraidnot.Wecan'tdelivear tthe
Martin OK.Um...let'sstartwiththefreighdt etaits.
Karla w e e k e nbde c a u soef t h e H G Vd r i v i n gb a n
Martin C o u l dy o ub r i e f l yd e s c r i bteh eg o o d sy o u
o n S a t u r d a yasn dS u n d a y s .
wantto shio? OhdearI. hadnoideathisdetiverwy ould
causesomanyprobtemsI'.tttalkto GLP
T h e y ' r ceo o l i n gu n i t sa n dt h e y ' r eg o i n gt o againandwittgetbackto youlater.
T h a n k fso ry o u rh e l p .
Dubai. NoproblemS.peakto yousoon.Bye.
Bve.
OK,sothat'snon-hazardomuas teriaHt.ow

manyunitsdoyouwantto ship?

r5 boxeswitha grossweighot f r5okg

eacn.

RightA. ndthesizeof eachbox?

Eachboxis r7ocmhigh,r45cmwideand

8z c md e e p .I th i n kth ev o tu mwe o u l dbe

a b o u t3 o m 3
O K ,l e t m ej u s tc h e c kt h a tf o ry o u .H o t dt h e

line.IPauseH] etlo?
Hi.

O K ,s ot h ev o l u m ew o u l db e3 o . 3 rm : f o r
t h ew h o l ec o n s i g n m e.n. .tW h e r ed o y o u

wantto shipthegoodsfrom?

Karla S t o c k h o t mS .w e d e n .

Martin Andwhenwoutdyouliketheunitsto be d'tv\ OK,let'sgetstartedW. eareheretodayto discushsow
cotlecteadt yourpremises? 75 wecanimproveourwarehousmeanagemesnytstem
Korla
Martin 0n Augus3t 'd. whicha, syouallknow,isoutdateadndnotvery
O K ,g o tt h a t .W h e ns h o u l dd e t i v e rbye e f f i c i e nIt t. h i n kt h i sn e ww a r e h o u saer e am a n a g e m e n t
Karla s y s t e mW M Sz Xw o u l dh e l pu sc u tc o s t sa n do p t i m i z e
made? ourprocesseLse. tmegiveyousomeof itsmain
f e a t u r easn db e n e f i t s .
It'sveryimportantht atourcustomer

receivetsheunitsonAugus6t thW. ould
thatbea probtem?

86 | Transcripts

Onegreatadvantageof WMSzX is that we could Peter bathpeartsin olasticcontainerws hichwas
reducethe numberofwarehousesacrossCanadaby supposedto be deliveredthis morning,
centralizintghe inventoriesin one singlelocationT. his Simon hasn'tarrivedyet.Do you knowanything
meansthat we couldservicealt our NorthAmerican a b o u tt h i s ?
c u s t o m e r sf r o m o n e w a r e h o u s e . Peter Sorry,I haveno ideaat the moment,but
Anotherinterestingfeatureof WMS2Xis customer Simon I'tlflndout.Doyouwantmeto getin
ordercycletimes.lt optimizesprocesseasnd can dv:3 2 touchwith the customeras soonas I know
reducecustomerordercycletimesby up to 25"/".lf 18 Brit whatthe oroblemis?
we manageto improveour processeisn this area,we Peter Yes,that would be great.Thecustomer
couldincreasecustomesr atisfactionby gettingthe saysthey urgentlyneedthe consignment
goodsto themfaster. B{it becausetheywantto startpackagingon
Warehousemanagmenct ouldbe improvedas well Peter Monday.
by transferrindgepartmentsnow workingat different 0K, l'ttget on to it straightaway.Talkto
placesto one singleplace.Thiscouldinvolvethe areas you laterthen.Bye.
receivingo, rderpicking,and packing. Bye.
WMSzXwoutdatsohelpus reducewarehousearea
an d gro ups pac e.I t hinkit is anot herbig pluspo i n t Bio BeautyPharmaB, ritEgbertspeaking.
that we couldhavejust one warehousefloorinstead HelloMs EgbertT. hisis PeterBottfrom
ofthe fourwe havenow.Thiscoutdbe achievedby VitaCosmeticsI.understandthereis a
instattingan automatedstorageand retrievasl ystem. problemregardingthe shipmentof bath
Thenewsystemwouldalsoenableus to trackthe pearlsyou shouldhavereceivedthis
materiafllow at anygivenmoment. morning.
And one lastadvantageis the print-on-demand Yes,well ...the containerstill haven't
featureT. hisallowsprintingof labets,brochuresa, nd anived.What'sthe problem?
customerguidetinesin z5 languages. l'vejust checkeda[[the documentsand it
seemsthat we usedthe wrongaddress.
/gil\ P e t e r OK,this is how the systemsworks.lt's Yourconsignmenwt as deliveredto another
customerby mistake.l'm reallysorryabout
a6 actuatlyquitesimpte.Afterthe goods this,Ms Egbertb, ut l'I do everythingI can
to get this problemsortedout. lf I tatkto
Mike havearrivedat the packinglocationt,he our forwardersherein the UKnow, I'm
Peter surewe'llfind a solution.
Mike firststepis to scanin the barcodeofthe OK.But makesurethat we havethe
Pete{ consignmenbt y Monday,otherwisewe'tI
shippingbox.Afterthat you enterthe be in serioustrouble.
Mike Yes,I understandl.'tt get backto you as
Peter P a c k i n gl o c a t i o nd i a l o g u e . Brit soonas I'vespokento the forwarder.
OK,I gotthat.Whatisthenextstep? Peter
3 He[[o,Ms EgbertT. hisis PeterBott
W e t lf,o l l o w i ntgh a ty o uc a ns e ea n da c c e s s Pete/ again.l'veiusttalkedto our freight
forwardersherein the UK.They'tlpickup
al[positionisn thepickingcontainer. Erit the containeras t the othercustomer's
Peter premisestomorrowmorningand get them
I see. shippedto lcetandby expresscargo.
Thatwayyou shoutdhavethem by Friday
l f y o u u s et h i sf u n c t i o ny,o uc a nf o r mo n e afternoonW. outdthat be OKfor you?
Yes,that soundsgood.
o r s e v e r apIa c k a g easn do n c et h ep a c k a g e g: ExcellenTt.here'sjust one otherthing.
!a:s As I saidbefore,the addresson the
documentstravellingwith the containers
is completeth, esystemwillautomatically 79 is wrong.Coutdyou makesurethat your
l o g i s t i c sp e o p t ek n o w t h a t ?O t h e r w i s et h e
calculateheweighut singa datainterface consignmenmt ightbe rejectedat the gate.
Yes,I'ttseeto that.Thanksfor yourhelp.
b e t w e etnh es c a l eas n dt h es y s t e m . It's the leastI cando. Letme knowif there
areanyotherprobtems.
So u n dgso o dW. h aat b o uth es h i p pi ng I witt.Bve.

labets?

ThatisactualltyhenextstepT. hesystem

wittprint heshipping[abeat fteryouhave

s e l e c t etdh em e a n so f t r a n s p o rAt .n dn o w

wecometo thelaststageofthisprocess.

A f t e rt h eo r d e rh a sb e e nc o m p l e t e tdh, e

detivernyoteis printedautomatically.

€r, t H i P e t e rl.t ' sS i m o nh e r e . Brit
H iSi m o nH. o wa rey o ud o i n g ? Peter
G Finet,hanksU. m,listenPeterI,'vejusthad
a callfromourcustomeinr lcelandT.hev Brit
17 Simon
areveryupsebt ecaustehatshipmenotf
Peter

Simon

Transcript|s87

€ Speaket r Openaccount
20 Wemainlydo businesisn Europew, here

mostof ourcustomeresxpecut sto give

themopenaccounttermsO. bviousltyh,is
methodof paymenits goodforthebuyers,
butnotforusasexDorterbsecauswe e

don'trealtyhaveanycontrool verthe
paymenpt rocessW. ecanaskthecustomer
to payat a certaindateorwithina certain
periodb, utwecannevebr esurethatthey
witlpaythen.Toprotecot urselveasgainst
non-paymeonrtcustomeinr solvencwy,e
u s u a l ltya k eo u t c r e d iitn s u r a n c e .
Speakezr Lefterofcredit
Withcustomewrsehaven'dt onebusiness
withbeforew, eatwaysusea letterof
credit.lt allowsusto agreedetailedterms
withthebuyerw, hichcan'tbechanged
oncetheyhavebeenfixed.Aboveall,
it'soneof themostsecurepayment
methodsin foreigntrade.Thebuyer'sand

setler'sbankworktogethear ndofferthe
sellear commitmeonft paymenWt. itha
d o c u m e n t acr rye d i lti k et h i sw e c a nb es u r e
t h a tw e ' l lb e p a i df o rt h eg o o d sw e s u p p l y .
Speake3r Advancepayment
We'rea smalcl ompansypeciatizininghigh
q u a l i t yc o m p u t ehra r d w a r eO.u rc o m p a n y
policyisthatcustomerhsaveto payup
front.Thatmeansthecustomertsransfer
t h e m o n e yb e f o r ew e s h i pt h e h a r d w a r e
to them.Becauswee'rea smalbl usiness,
ourcashflowsituationdoesn'at llowus
to offercustomerlsongercreditperiods.
Wewoutdn'bt eabteto copewithdetayed
paymenotrcustomernsotpayingat att.

Forusasse[[ersi,t'sthe mostsecure
paymenmt ethodW. eknow,of courseth, at
mostof ourcustomerwsouldpreferother
paymenftacitities.

88 I

Useful phrasesand vocabulary

Whatdo youdo? Whatdo youthink?
What'syourlineof work? Howdo youfeetaboutthat?
I workfora majorshippingcompany. Whatareyourthoughtson that?
I workin the regionadlepot. Doyouagree?

I ' mr e s p o n s i bfl oe r . . . I suggestthatwe ...
In myjob I haveto ... In myopi ni onw eshoul d...
Myjob invotve.s.. P e r h a pws e s h o u t d. . .
Whydon'twe ...
I often... That'sa goodidea.
T h a ts o u n d sg o o d .
I workfor an internationlaolgisticcsompany. I agree.
Heusualtsypendsa lot of timewithhiscustomers.
Doyoushipgoodsto Asia? That'sright.
Hedoesn'tworkin the Eurooeaonffice.

Wecanofferyoua widerangeof ... We/lneeda guotationfor a shipmentto ...
Wecanprovide(youwith)customized/tailor-made Pleaseguotefor (thesupply/transpoorft) ...
Pleasesendusa quotationfor...
l o g i s t i csso l u t i o n fso r . . . P l e a s eq u o t ey o u rl o w e s tp r i c ef o r . . .
Wespeziatizine ... Y o u rq u o t a t i o ns h o u l di n c l u d ed e t a i l e di n f o r m a t i oonn
Asa specialisftorlin...we can... f r e i g h ta n d i n s u r a n crea t e s ,d e l i v e r yt e r m s ,d e l i v e r y
Withourmanyyearsof experienc..e. date,andtermsof payment.
Wehaveexperiencaendexpertisein providing...
Ourteamwiltbe happyto handle.../assiysot u P l e a s ef i n d a t t a c h e od u r q u o t a t i o nf o r . . .
Wearepleasedto quoteas follows.
with... Wecanquoteyoua gross/nept riceof ...
Withour dedicatedteamof logisticsexpertswe can... T h ep r i c e sq u o t e da b o v ei n c l u d e . . .
Thepricerequesttoolallowsyouto obtainpricesfor Wecanofferyoua priceof ...per...
Wecanofferyou too/ooffthe retailprice.
shipments. Weatlowa zo/ocashdiscounftor paymenwt ithin3o
E-Shpiping helpsyou preparelprni t/track/sele.c..t
oays.
on[ ine. Ourpricesaresubjectto a z5o/toradediscounot ff net
To..., (ust) signup/registefrorllogon to ...
F o rp r i c er e q u e s t sp, l e a s eu s e. . . orice.
Toaccesshipmendtetailsc, lick... Wegranta trade/quantity/cadsihscounot f ...% on

Thegoodsaredeliveretdo a depot. o u r [ i s to r i c e s .
Theorderis generatebdy thecomputer. lf yourorderexceedzs,oooitemsw, e canofferyoua
P r o b l e masr eq u i c k l yi d e n t i f i e d .
Informatioins transferretod thewarehouse. furthero%discount.
Theforkscanbe raisedby a simplepumpaction. Deliverycanbe effectedimmediatelayfterreceipot f
Thissystemmustbe fittedwith detectors.
Afterthegoodshavebeencheckedth, eygo into oroer.
As requestedw,e willdeliveor n palletsto ...
b a c k u ps t o r a g e . Wewouldbeabteto delivewr ithintendavsof
T h eu n l o a d i nhga sb e e nc o m p l e t e d .
receipot f order.

Transpobrty seais cheapetrhantransporbt y air.
Steeils heavietrhanpaper.
Shippingoodsby roadis moreexpensivtehan

shippingthemby rait.
Sometransoormt odesaremorereliablethanothers.
O u rr a t e sa r e b e t t e rt h a nt h e i r s .
Theirserviceis worsethanours.
Thisshipmenwt illtraveflurthetrhanthe lastone.

Usefupl hraseasndvocabularlye s

I'dliketo ask/enquiarebout... Theaboveorderhasbeenhandedoverto our
I ' mc a t t i n ga b o u t. . . fonarardinaggentstoday.
I'mwritingabouVwithregardto ...
Couldyoutell mehowmuch/many/long/of.t.e.?n Theconsignmewnitll be detiveretdo yourwarehouse
in Brussets.

ForthisconsignmeInwt ouldrecommend/suggest Onegreatadvantagies ...
u s i n ga i rt r a n s p o r t . Themostinterestinfgeatureis ...
It woutdhetpus reduce/increase/improve/op.t.i.mize
I recommend/suggtheasttyoushipthegoodsby A n o t h e rm a j o ra d v a n t a gies / w o u t db e . . .
roao. It wouldalsoguarantee/ensu..r.e

We/Yosuhouldalsoconsidear irtransporftor ... First(ty)/Firosftatt...
Thatdependosn yourspecifircequirements. Thefirststep/stag(eofthe processi)s ...
Anotheor ptionwouldbeto ... Second(ty..).
0f courseit wouldalsobe possiblteo ...(instead). T h e n. . .
Alternativelyyo, u/wecoutd... Afterthat ...
Thenextstep/stagies ...
Ourconsignmeinst3 by z by 2.5metres. F o t l o w i ntgh a t. . .
Thisboxmeasurezs by t.5 by 2.5metres. Finally...
Itsmeasuremenatsre20 by 85 by 6o centimetres. Thelaststepis ...
T h ee m p t yc o n t a i n ewr e i g h s5 , o o ok g . Once/AfteXrhashappened...
Thenet/tare/growsseightof the containeirs ...
Thankyoufor informinugsaboutanerrorin our
kg/tons. D e c e m b es rt a t e m e n(tf.o r m a D
Thecontainermb aximumpaytoadis ...
Theboxis 4o cmhighilong/wide/deep. T h a n k vs e r ym u c hf o r p o i n t i n go u t t h e m i s t a k e .
Its/theheight/length/width/deipst4ho cm. I understantdhereis a confusioinn addresses/

I'mafraidthereis a problemwith customsctearance. d e l i v e rdy a t e s .
I'msorrybut therewilt be a detiverydelay. Wearelookingintothismattear ndwillcontacytou
Thedetaywascausedby a raitstrikein ltaty.
Theconsignmehnat sto be repackebdecaustehe againlatertoday.(format)
I witlgetin touchwiththeforwardinaggentat once.
cartonis damaged. I'lttakecareof thisstraighat way.
Therewasa delaybecauseof badweather. I'llgetonto thatnow.
Therewasa delaybecausethe weathewr asbad. I'llseeto thisimmediatety.
Atthoughthe toadwasn'tsecuredproperlyi,t arrived I'ttgetbackto youon thatassoonaspossible.
Wewouldliketo apologizfeortheinconvenience.
intact.
Thetoadwasn'tsecuredproperlyb,ut it arrivedintact. (formal)
In spiteof thestriket,heconsignmeanrtrivedon W ev e r ym u c hr e g r e t h i s m i s u n d e r s t a n d i n(gf o. r m a t )
l'mverysorryaboutthat.
time. Letmeapologizeforthisdetay/mistake/er(roonr ce
Theresultwasthatthe goodsdidn'tleavethe
again).
warehousuentitFriday. Theconsignmemntustbe deliverebdy Friday.
As a resuttt,he shipmenat rrivedtwo hours[ate. Thelogisticsmanagewr ill be awayuntilFriday.
There'fsog at the airportso the flighthasn't akenoff

yer.

Wearepteasetdo informyouthatOrderNo3o-rzhas P t e a sfei n da t t a c h eodu r D r of o r m ai n v o i c ef o r o r d e r
b e e nd i s p a t c h ebdy t r u c kt o d a y .
N o4 5 - o 9 - 2 3 .
OrdeNr o3o-rzhasbeendispatchebdy flight Weenclosae copyof yourinvoiceT. heoriginawl itl
BAoz3TtAoday.
besentto youtogethewr iththedocumentosn
Wearepleasedto advisethatyourorderNo41846
wasshippedon boardthevesseOl ceanLine. settlemenotf ourdraft.

Theconsignmeinstdueto arrivein Sydneoy n z5th Wehaveinstructedour banktodayto transfer/remit
theamounot f f63zo to youraccounwt ithRoyat
August.
Bankof Scotland.

9O I Usefulphrasesand vocabulary

I

Pleasfeindenclosead chequefor9745.55in
p a y m e not f y o u ri n v o i c eN oz l o 8 l z 4 5 7 .

Weencloseour draftfor $23,84odrawnon Pacific
Bank,SeattleC. ouldyou pleaseacknowledge
receipt?

T h a n ky o uf o r y o u rc r e d i t r a n s f efro r 4 , 5 o oi n
paymenotf ourJulystatement.

O u rb a n kh a sa d v i s e du s t o d a yt h a ty o u rt r a n s f efro r
invoiceNoFRrz35hasbeencreditetdo our
accounL

Wehavereceiveydourdraftfor invoiceNo12349.
Thankyouforsendingit so promptty.

It seems/appeatrhsata mistakehasbeenmadewith
regardto the customsinvoice.

Thereseemsto be a discrepancbyetweenthe items
listedon yourJunestatemenatndthegoods
detivered.

Whencheckinygourstatemenwt,e notedthatinvoice
fX 274hasbeendebitedtwice.

Wearereturningyourinvoiceas the z"/odiscounht as
not beendeductefdromthetotalamount.

Couldyoupleaselet us havea conected/aanmendeo
invoiceby return?

Pleaseconfirmthe correcteadmountof ...
Couldyoumakesurethatweighat nddimensionosf

the itemsarespecifieodn thecommerciianlvoice?

lgr

Glossaryof acronymsand abbreviations

APR a d j u s t a b lpea l l e tr a c k i n g
A5/RS automatedstorageandretrievasl ystem
AWB airwaybitt
biltof exchange
R/F bi tto f ta d i n g
B r u s s e ltsa r i f fn u m b e r
BIL cashagainsdt ocuments
BTN categorymanagement
CAD certificatoef origin
CM cashon delivery
c o n t i n u o urse p l e n i s h m e n t
co documentasgainspt ayment
coD d i s t r i b u t i ocne n t r e
directstoredelivery
CRP e l e c t r o n di ca t ai n t e r c h a n g e
DIP estimatetdimeof arrival
DC estimatetdimeof sailing
DSD fullcontainelor ad
EDI g e n e r ap[ u r p o s ec o n t a i n e r
ETA globapt ositioninsgystem
ETS h e a v yg o o d sv e h i c l e
FCL harmonizetdariffsystem
GPC I n t e r n a t i o nAailrT r a n s p oAr ts s o c i a t i o n
GPS i n t e r m e d i abt eu l kc o n t a i n e r
HGV i n t e r n a t i o nma lo n e yo r d e r
HT5 I n t e r n a t i o nSatIa n d a r dOsr g a n i z a t i o n
IATA just-in-time
tBc
tMo letterof credit
lessthancontainelor ad
tso largegoodsvehicle
non-vessoept eratincgommoncarrier
JIT proofof delivery
LC q u i c kr e s p o n s e
LCL r a d i of r e q u e n ci yd e n t icf ia t i o n
LGV resourcme anagemensyt stem
NVOCC rott-on/rott-ofeffrry
POD s u p p l yc h a i nm a n a g e m e n t
shortmessagseervice
QR t h i r d - p a f tlyo g i s t i c s
RFID v a l u e - a d d el odg i s t i c s
RMS v a l u e - a d d esde r v i c e s
RORO v e n d o r - m a n a gi nevde n t o r y
SCM warehousme anagemensyt stem
SMS

3PL
VAL
VAS
VMI
WMS

e2 l

A-Z word list

Yourtranslation Yourtranslation

A= to access['rkses] dependt:o - on [dr'pendnn]
to accompany[e'krmpeni] destination[,destr'nerJn]
accountIe'kaunt] device[dr'vars]
to acknowledge [ok'nohd3] discrepanc[ydr'skrepensr]
actua[ ['ektluell dispatch[dr'spetJ]
adiustable Ie'd3rstabl] to display[dr'spler]
advance[ed'vo:ns] distribution[,drstrr'bjurJn]
advice Ied'vars] draft[drc:ft]
to advise[ad'varz] drivingban['drarvrb4an]
to align [e'larn] dueto [djurtu:]
amend[e'mend] dumpsite[d,tmpsart]
amount[e'maunt] dupticate['dju:phkert]
appropriate [e'preupriet]
approva[[e'prurvl] economieosf scale
as agleed [aze'gri:d] Ir'konemroz v skerl]
to assemble[e'sembl]
assembly[e'sembli] embassy['embesr]
to aftach [etefl] to enctoseIrn'kleuz]
enquiret:o - about
iB".r bar code [bo:keud]
barge [bo:d3] Irn'kwareer 'baut]
batch [batJl] equippedt:o be - with
behalf on - of[onbrhorfov]
benefit['benrfrt] [bir'kwrptwrd]
bogie['baugr] evenly['irvnli]
break bulk [brerkbdk] to exceed[rk'sird]
buffer stock ['b,rfestnk] to examine[rg'zemrn]
exhibitor[rg'zrbrta]
carrier ['karre] expertise[,eksp3r'tirz]
cottapsible [ke'lepsebl]
collection [ka'lekJn] f, feature['firJe]
competitive [kem'petatrv] fitted:to be - with
comply:to - with lbi'fitrdwrdl
fleet[flir]
[kam'plarwrd] forecast['fcrkorst]
to consider [kon'srde] fragile['f6dar1]
consignment Iken'sarnment] freight[frert]
consist:to - of[ken'srstov] freightforwarder
to consolidate [kan'sohdertj
contractor ['kDntrekte] Ifrert'fcrweda]
contract term [ken'trekt ts:m]
convenient[ken'virnrent] G to generate['dgenerert]
to convey [kan'ver] to get backto [getbak tur]
courier ['kurre] to granta discount
credit ['kredrt] [grornet drs'kaunt]
cross-docking[kms'dokrq] groundspace[graundspers]
Customized['k,rstemarz]
customs clearance handlingdamage
['hendlq 'dremrdg]
['krrstemz'kharens] to handover[hend'euva]
haulagecontractor
D, debit ['debrt] ['hcrhd3'kDntroktel
declaration ['dekle'rerJn] hazardous/non-hazardous
deduct [dr'd,rkt] ['hezedesn4on'hezedes]
delay [dr'ler] heavy-dut[y'hevr'dju:til
delivery [dr'lrverr]
+!jiir insurancerateIrn'Juerenrsert]
intermediar[y,rnte'mi:drerr]

Yourtranslation A-Zwordtist | 93

inventory ['rnventrr] Yourtranslation
invoice['rnvors]
to issue['rJu:] retaile[r'rirterte]
retrievaIln'trirvet]
to labet['lerbl] tigid['ndsrd]
tashingpoints ['leJr4pornts] rubbish['r,tbrJ]

leadtime lird tarm] s, to schedul[e'Jediu:l]
lump sum [l,rmps.Lm]
to sealsirl]
IT maintenance['merntenens] to secure[sr'kiua]
manual['mrenjuel] ship[Jrp]
to mark[mo:k] shipmen[t'Jrpment]
material flow [me'trerrelflau] shrink/stretch-wrappgin
measurement['me3ement]
mistake:by - [barmr'sterk] IJrr4k/stretJ'rreprr1]
mode of transport solutionIsa'tu:Jn]
sophisticateIdse'fistkrertrd]
[meudov trren'spcrt] sort:to - down[sc:tdaun],
to monitor ['monrte] to - out[scrtaut]
to mount [maunt] to span[spren]
to stack[stek]
to negotiate[nr'geuJrert] to state[stert]
to note [neut] stock[stok]
stotage['stcrrrdgl
-.1i1 onward ['onwed] to straddle['stredt]
origin ['orrdsrn] to strap[strep]
sturdy['sts:dr]
outdated Iaut'dertrd] subiect:to be - to

packinglist ['pekrrlhst] lbi seb'dsektut rl
partiat['po:Jl] to suggest[se'dgest]
paytoad ['perleud] suitable['surtebl]
pick-up['prk,rp] to suppty[se'plar]
piggyback['prgrbrek]
to pile [parl] tag[tag]
to placeorders[plers'crdez] tarpaulin[to:'pcrhn]
point of sale [porntov serl] tender['tende]
to prefer [prr'fsrr] termsof payment
premises['premrsrz]
to prevent [prr'vent] [tarmzov 'perment]
priorto ['praretur] Third-Pafi Logistics(lPL)
processing['preuses14] [0srd'porlar 'd3rstrks]
proculementIpre'kjuement] timber['trmbs]
to protrude [pre'trurd] toxic['toksrk]
to purchase['ps:tJas] to track[trEk]
trailer['trerle]
a quotation[kweuterJn] to transfer[trens'farr]
transittimes['transrtarmz]
to quote [kweut]
V valuable['veljuabl]
lR,- raw materia[ [rcrma'trerrel] value-addesdervices
to reach[rirtJ]
receipthr'sill [,valju:'edrd'se:vrsrz]
to recommend[,reke'mend] vehicleload ['virrklleud]
to record[rr'kr:d] vendor['vendel
to reject[n'dsekt] vessel['vesel]
reliable[rr'larebl] volume['voljurm]
to remit [rr'mrt]
to remove[rr'murv] W warehousing['weehauz14]
replenishmentIrr'plenrJment] weight: gross/net/tare -
reguirementst:o meet - [greusnet teewert]
well ahead of [wel e'hedov]
Imi:t rr'kwarements] wholesaler ['heulserle]
to withstand[wrd'stend]
to wrap [rep]

e4 l

weight Non-mrrnrc r ounce(oz) Mrrnrc
r pound(tb)
(ut0 t6 ounces r stone(st) 28.35grams(g)
14pOUnOS r hundredweigh(tcwt) o.4Sqkitogram(kg)
8 stone r (tong)ton 5 . 3 5 6k i l o g r a m s
20 cwt r tonne(t) 5 o . 8k i l o g r a m s
t , o t 5 . o 4k i l o g r a m s
weight 16ounces r ounce(oz) r,oookilograms
roo pounds r pound(lb)
(us) 20 cwt r hundredweigh(ct w| 28.35grams(g)
r (short)ton (t) o.454kitogram(kg)
length rz inches 45.359kilograms
3 feet r inch(r in; r') 9o7.r8kitograms
surface ry6o yards r foot (r ft; r)
r yard(yd) 2 5 . 4m i l l i m e t r e(sm m )
volume r44 sq inches r mite(m) 3o.48centimetres(cm)
capacity 9 sq feet o.9r4metre(m)
(lJl0 4,84osq yards 1 squareinch(sqin) r.6o9kilometres(km)
capacity 64oacres r sq foot (sqft)
r sq yard(sqyd) 6.452sq centimetre(scm)
(us) r 7 z 8 c u b i ci n c h e s 1acre 929.03cm'
z7 cubicfeet r sq mile(sqm) o.835sq metre(m)
o.4o5hectare(ha)
zo fluid ounces(fl oz) r cubicinch(cuin) z.59km'
z pints r cubicfoot (cuft)
4 quarts r cubicyard(cuyd) 1 6 . 4c m ' o rc c
o . o 2 8m 3
16fluidounces(fl oz) r pint (pt) 0 . 7 6 5m 3
z pints r quart (qt)
4 quarts r gallonGaD o.S58titre(D
r . 1 3 5l i t r e s
r pint (pt) 4.545litres
r quart(qt) '
r gatlon(gal) o.+zl liter(D
o.946liter
3.785liters