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Business Additional Vodafone Group Plc
Overview review Performance Governance Financials information 37 Annual Report 2013

The second will explore how health ministries Managing climate impacts Energy use 2013 GWh
1,2
in sub-Saharan Africa can use mobile The Global e-Sustainability Initiative’s (‘GeSI’) Retail:
technology to increase immunisation rates. SMARTer 2020 report recently projected Office: 81
462
In Mozambique, we are partnering with that while the ICT industry’s footprint will rise
GSK and the Ministry of Health in a pilot to 1.27 gigatonnes CO 2 equivalent by 2020,
aiming to boost child vaccination rates its solutions have the potential to deliver
by approximately 5% and are working with the carbon reductions of seven times that amount.
GAVI Alliance on how to scale such initiatives. Our own carbon footprint must be viewed 4,723
In 2013, we also researched the potential for in the context of the potential for our products
mobile technology to deliver commercial and services to help our customers reduce Network:
beneits and increase productivity for their carbon emissions. In 2013, we began 4,180
organisations, while improve working life to quantify the beneits of our products and
and access to jobs for people in emerging services to help us build a better picture of our
2
markets. The resulting Connected Worker overall climate impact. Carbon dioxide emissions of tonnes
Millions
report quantiies the projected beneits for We also have targets to help us manage
organisations, together with the livelihood the carbon footprint of our own operations. 2011 1.96
beneits for workers across 12 markets. Meeting these targets is proving challenging
particularly in mature markets, as customers 2012 2.20
Being responsible and ethical download and send more data, which directly 2013 2.32
wherever we operate increases the amount of energy our network
Customer trust is essential to Vodafone and uses. However, we remain determined Notes:
critical to the value of our brand. To earn to reduce our global footprint and are 1 Energy use does not include data for leet fuel consumption.
and retain that trust we need to manage implementing new technologies that improve 2 The charts above on energy use and carbon emissions are
calculated using actual or estimated data collected by our mobile
our operations responsibly and conduct our the energy eficiency of our networks. operating companies except for Qatar which is estimated based
business in an ethical and transparent way. Improving standards in the supply chain on 2012 data. The data is sourced from invoices, purchasing
requisitions, direct data measurement and estimations where
In 2012, we reinforced our commitment To raise ethical, labour and environmental required. The 2013 data includes Vodacom markets Mozambique,
Tanzania, Lesotho and Democratic Republic of Congo, which were
to ethical behaviour by refreshing our Code standards in our supply chain, we regularly not included in prior years, and excludes TelstraClear and CWW.
of Conduct for all employees, contractors monitor and work with our suppliers Our joint venture in Italy is included in all years.
and suppliers, rolling out further compulsory to improve their performance. We have made
training in local markets. good progress in 2013, by strengthening due
Vodafone works hard to manage the risks diligence measures to improve traceability
inherent in these areas, while still initiating of metals in our products and tackle the
the development of products and services issue of conlict minerals. Our supplier
which give us a commercial advantage. management programmes have also enabled
This is particularly evident in our approach us to empower our customers to make more
to protecting customer data, managing climate sustainable choices and our Eco-Rating
impacts and improving ethical, labour and scheme, which assesses the impact of mobile
environmental standards in our supply chain. handsets, is now available in eight markets.
Protecting data, respecting privacy Governance
We are committed to protecting our The Executive Committee has overall
customers’ information and respecting ownership of our sustainability strategy and
their right to privacy and freedom the Board receives annual progress updates.
of expression. Vodafone is a member of the We keep track of material issues through
Telecommunications Industry Dialogue regular contact with customers, employees,
on Freedom of Expression and Privacy, governments, investors, non-government
a group of global telecoms companies who organisations and suppliers, and the Vodafone
are working in collaboration with the Global Sustainability Expert Advisory Panel continues
Network Initiative (‘GNI’) to address these to provide guidance on the implementation
issues and Vodafone is implementing the of our strategy.
group’s Guiding Principles.
Our global privacy programme and binding
privacy commitments have been recognised
as setting an industry standard for operational
and strategic privacy risk management.
We continue to build greater privacy and
security features into our products and
services, offering our customers increasing
transparency and control over how their
personal information is used.
Sustainability report
Our full online sustainability report outlines
our vision, approach and performance
in 2013 on all these issues and more.
vodafone.com/sustainability