Cool Desserts Manual

Waffles WAFFLES

Selling Instructions

Selling Advice

• Whilst serving, ask your customer:
• Would they like sauce?
• Would they like a scoop of ice cream?
• Would they like a topping?

Choices should be written neatly on the outside of the waffle box.

Up-selling Opportunity - Drinks

• Ask your customer if they would like either a Tango Ice Blast or a Milkshake to go with their waffle(s)

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Waffles WAFFLES

Serving Instructions 3. Add sauce of customer’s choice.

1. To make a waffle refer to the manufacturer’s manual for guidance
2. Place into 7” waffle box.

Please ensue sauce bottle lids are clean & tightly closed
after use to prevent possible infestation.

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Waffles WAFFLES

Serving Instructions 5. Add another portion of the sauce of customer choice.

4. Add topping of customer’s choice.

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Waffles WAFFLES

Serving Instructions 7. Serve with Cutlery bundle and a scoop of ice cream.

6. Dust the waffle with icing sugar

N.B. - Some customers may ask for an ice cream spoon which are in the consumable list and should be given out only on request.
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Tango Ice BlastOperations Guide - Section 4

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Tango Ice Blast

Product List

Image Description Size Units per Case Supplier

Large Cups 21oz Slush Puppie
500 via

Central Billing

Small Cups 12oz 1000 Slush Puppie
Lids N/A 1000 via

Central Billing

Slush Puppie
via

Central Billing

Straws N/A Slush Puppie
500 via

Central Billing

Slush Puppie are one of Booker’s centrally billed suppliers. For assistance setting up your account please contact your Retail Development Manager.
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Tango Ice Blast

Product List

Image Description Size Units per Case Supplier

Raspberry Syrup 10L 2 Slush Puppie
10L 2 via
Cherry Syrup N/A
Central Billing
CO2 mains / bottle supply
required Slush Puppie
via

Central Billing

N/A BOC UK / other local suppliers
are available

Slush Puppie are one of Booker’s centrally billed suppliers. For assistance setting up your account please contact your Retail Development Manager.
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Tango Ice Blast

Serving Instructions

Ask your customer if they would like small or large Tango Ice Blast and what flavour they would like. (The customer can have mixed).

1. Take the cup and place under the dispenser, then pull back on the 2. Place the lid onto the Tango Ice Blast and serve with a straw.

handle.

For guidance on general maintenance and upkeep please consult Slush Puppie.

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ConsumablesOperations Guide - Section 5

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Consumables

Product List - Ice Cream

Image Order Code Description Size Units per Case Supplier

M233136 Ice Cream Tub 1 Scoop 150 Local Booker Branch

M233138 Ice Cream Tub 2 Scoop 124 Local Booker Branch

M222892 Ice Cream Tub Lids 1 Scoop 1000 Local Booker Branch

M233134 Ice Cream Spoon Ind 1kg / Approx. 500 Local Booker Branch

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Consumables

Product List - Waffles

Image Order Code Description Size Units per Case Supplier

M247933 7 Inch Waffle Box 7 Inch 100 Local Booker Branch

M165356 Compost Me Plant Starch Ind 50 Local Booker Branch
Fork 50 Local Booker Branch

M165354 Compost Me Plant Starch Ind
Knife

M105278 Chef`s Larder Napkins 33cm Square 200pk Local Booker Branch

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Consumables

Product List - Milkshakes

Image Order Code Description Size Units per Case Supplier

M222206 Smoothie Cups & Lid 16oz 50 Local Booker Branch

M222209 Smoothie Cups & Lids 20oz 50 Local Booker Branch

M238038 Ecopac 90 Smoothie Paper 210mm 90 Local Booker Branch
Straw

M179434 Quest Bio 2 Cup Carrier 2 Cups 50 Local Booker Branch

M179436 Quest Bio 4 Cup Carrier 4 Cups 50 Local Booker Branch

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Consumables

Product List - Cleaning & Hygiene

Image Order Code Description Size Units per Case Supplier

M102168 Disposable Gloves Large 100 1 Local Booker Branch

M102166 Disposable Gloves Medium 100 1 Local Booker Branch / BRP

M235793 Clean Pro Blue Roll 6 1 Local Booker Branch / BRP

M162469 Clean Pro 50 All Purpose 50 1 Local Booker Branch
Cloths Blue

M043037 Milton Sterilising Fluid 500ml 6 Local Booker Branch
/ BRP

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Consumables

Product List - Cleaning & Hygiene

Image Order Code Description Size Units per Case Supplier

M232935 Clean Pro+ Fast Acting 1ltr 1 Local Booker Branch
M146376 Antibacterial Cleaner & 1
M191733 1ltr 1 Local Booker Branch
M191738 Disinfectant H2FA 1ltr
1ltr 1 Local Booker Branch
Clean Pro H3 General
Purpose Cleaner Empty 1 Local Booker Branch

Bottle

Clean Pro+ General
Purpose Cleaner H3

Concentrate

Clean Pro+ Heavy Duty
Cleaner Degreaser H1

Concentrate

M192425 Clean Pro+ Sink & Drain 1 Local Booker Branch
Unblocker

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Consumables

Product List - Cleaning & Hygiene

Image Order Code Description Size Units per Case Supplier

M146475 Clean Pro+ Professional 1PK 2 Local Booker Branch
Hygiene Systems 30ml 5ltr
Dispensing Pump (For use 5ltr
with 5 litre containers) 500ml

M251147 CP+ Antibacterial Hand 1 Local Booker Branch
Soap 5L

M240235 Clean Pro+ Professional 1 Local Booker Branch
Hygiene Systems

Concentrated Washing Up
Liquid 5 Litres

M246103 Euro Shopper Washing Up 12 Local Booker Branch
Liquid Concentrated / BRP

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Consumables

Product List - First Aid & Labels

Image Order Code Description Size Units per Case Supplier

M243548 Core Medical Ltd Catering 1 1 Local Booker Branch
First Aid Kit

M181728 Chef's Larder Hygiene Blue 40 1 Local Booker Branch
Detectable Plasters

M178405 Use by Labels Green 500 1 Local Booker Branch

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Setup Order QuantitiesOperations Guide - Section 6

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Setup Order Quantities

Products & Consumables

Ice Cream Size M Code Qty Waffles Size M Code Qty
3.5kg M239739 2
Kelly’s Mint Choc Chip 4.5ltr M243935 2 Middletones Waffle Mix 1ltr M088049 1
Oreo 5ltr M243929 2 Euro Shopper Oil 190ml M205819 1
Kelly's Vanilla Bean 4.5ltr M233389 2 Fry Light 660g M239405 2
Kelly's Bubble Gum 4.5ltr M243933 2 Mr Really Raspberry 660g M239407 2
Kelly's Salted Caramel 4.5ltr M243937 2 Mr Really Chocolate 660g M239382 2
Kelly's Candy Floss 4.5ltr M249199 2 Mr Really Bubblegum 660g M239384 2
Kelly's Strawberry 4.5ltr M249198 2 Mr Really Maple Syrup 660g M239403 2
Kelly's Chocolate 4.5ltr M249196 2 Mr Really Strawberry 1kg M240584 2
Kelly's Honeycomb 4.5ltr M249197 2 Simply Luxury White Chocolate 500g M189152 2
Carousel Medium Waffle Cones 130s M224343 1 OTT Salted Caramel 500g M082346 2
Carousel Medium Top Cones 420s M115122 1 OTT Toffee 1kg M204812 1
Cadbury's Flake sgl M131664 1
Ice Cream Tub - 1 Scoop 150 M233136 2 Farm Fresh Strawberries BRP 5s M223169 1
Ice Cream Tub - 2 Scoop 124s M233138 1 or
Ice Cream Tub Lids - 1 Scoop Tubs 1000s M222892 1 Farm Fresh Strawberries Booker 1kg M236226 1
Spoons 1kg M233134 1
Farm Fresh Bananas BRP 1kg M181219 2
Milkshakes Size M Code Qty or 1kg M244258 1
2 Ltr Whole Milk 4PK BRP 2ltr M219223 3 Farm Fresh Bananas Booker 1kg M244292 1
or 2ltr M212341 3 1kg M208653 1
2 Ltr Whole Milk 4PK Booker 4ltr M195253 2 Culleraut Milk Choc Flakes 1kg M241822 1
Chef’s Larder Vanilla Ice Cream 50pk M222206 3 Culleraut White Choc Flakes 1kg M145848 1
50s M222209 3 Nic Luxury Mini Fudge Cubes 1kg M112404 1
Smoothie Cups Medium 90s M238038 3 Nic Mini Balls 1kg M201235 1
50s M179434 1 Waverly Sugar Strands 100pk M247933 2
Smoothie Cup Large 50s M179436 1 Haribo Mini Marshmallows 50s M165356 2
500s M178405 1 Whitworths Icing Sugar 50s M165354 2
Straws Waffle Box 50s M165362 2
Forks 200s M105278 2
Biodegradable Cup Holders - 2 Cups Knives
Spoons
Biodegradable Cup Holders - 4 Cups Napkins

Use By Label Green

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Setup Order Quantities

Products & Consumables

Tango Ice Blast Size Order Code Qty Cleaning Size M Code Qty

Cherry Syrup 10ltr N/A 1 Clean Pro Cloths 50pk M162469 2
Raspberry Syrup 10ltr N/A 1 Clean Pro H2 1ltr M191729 1
Large Cups 12oz N/A 1 Clean Pro H1 1ltr M191738 1
Small Cups 12oz N/A 1 Clean Pro H2 Empty Bottle 750ml M146477 2
Lids N/A 1 Clean Pro H3 Empty Bottle 750ml M146376 2
Straws N/A 2 Clean Pro H3 1ltr M191733 1
CO2 N/A 2 Clean Pro Washing Up Liquid 5ltr M240235 1
Clean Pro Pump 30ml M146475 1
Euro Shopper Washing Up Liquid 500ml M222306 1
Tork Liquid Soap 1ltr M864702 1
Gloves Medium 100s M102166 2
Gloves Large 100s M102168 2
Blue Roll 6 M235793 2
Core Medical Kit 1pk M243548 1
Blue Plasters 40pk M181729 1
Milton Sterilising Fluid 500ml M043037 1

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Set-up Order Quantities

Equipment

Ice Cream Order Code Qty Food Preparation Utensils Order Code Qty

Kelly’s Tub Ice Cream Scoop Freezer See Order Form 1 Kenwood Hand Mixer See Internet 1
Kelly’s Acrylic Cone Holder 2 Hand Whisk M218699 1
Kelly’s Ice Cream Flavour Stick Labels Order Code 1 White Chopping Board for Sampling Waffles M060413 1
Kelly’s Ice Cream Scoop Double Pot Wash 1 Green Chopping Board for Chopping Fruit & Veg M060406 1
Kelly’s Ice Cream Scoop 1012770 2 Green Knife for Cutting Fruit & Veg M198082 1
933688 Mixing Bowl 4.5Ltr M165463 2
Milkshakes Qty CL Food Storage Container 1.5Ltr M654293 2
Order Code CL Food Storage Container 7.5Ltr M650515 2
Hendi 2.5L Blender 1 Measuring Jug 1Ltr M336222 1
Hendi 2.5L Blender Jug WM2PRO 4 Measuring Jug with Lid 2.2Ltr M692442 2
Hendi Kitchen Scales (up to 5kg) 1012762 1
Waffles Order Code Qty U-Group Stainless Steel 10oz Dredger Shaker with Handle 1
Sabichi Palette Knife Black See Internet 1
Adexa Waffle Maker GEN3 1 M197976
BIB Unit Qty
Tango Ice Blast Qty Hygiene Order Code
1
Tango Ice Blast - GEN3 Machine 1 Bently 16L Yellow Heavy Duty Mop Bucket M184516 1
Tango Ice Blast - Bag-in-box Unit 1 Clean Pro Yellow Aluminium Handle 1.4m M230269 1
Clean Pro Socket Mop Yellow 200g M226705 1
CB Dustpan & Brush M108014 1
CB Soft Broom & Handle 28cm M107942 1
Rubbermaid Slim Jim 30Ltr Bin Red - GL023 See Internet 1
Rubbermaid Slim Jim 30Ltr Bin Green - GL024 See Internet
Qty
Additional Order Code
1
Infrared Thermometer - Non-contact Digital Laser Gun H1020 See Internet 4
A4 Clipboard See Internet 1
A5 Leaflet Holder See Internet

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Guide CostsOperations Guide - Section 7

121

Guide Costs Total Total (ex. VAT)

Overview £375.03
£80.46
Products & Consumables £171.62
£347.89
Ice Cream £108.45
Milkshakes £1,083.45
Waffles
Tango Ice Blast Total Total (ex. VAT)
Cleaning Consumables
£0.00
Equipment £422.96
£159.00
Ice Cream £138.45
Milkshakes £239.35
Waffles £33.00
Food Preparation Utensils £992.76
Hygiene Equipment
Additional Equipment Total (ex. VAT)

Shopfitting £2,571.60
£2,316.00
Front Serving Counter - 1,952mm(w) £971.00
Rear Preparation Counter - 3,200mm(w) £1,588.00
Splash Back / Sinks / Taps £570.00
Rear Wall
TV / Wall Mounting Brackets £40.00
Topping Dispensers £469.00
Under Counter Fridge & Freezer £672.00
Non Slip Floor £9,197.60

Total

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Guide Costs Total (ex. VAT)

Overall Summary £1,083.45
£992.76
Overall Summary £9,197.60
£11,273.81
Product & Consumables
Equipment
Shopfitting

Total

N.B. The above costs shown:

• Are a guide and may vary depending on shopfitter chosen, geographical location, site specific requirements, etc.
• Exclude provision of electrical and water services and also exclude shopfitting labour / transport / site management costs / surveys / etc. which

may vary by site
• Exclude Tango Ice Blast equipment which is available on a 3 year equipment lease from Slush Puppie via Central Billing as this can be paid as

either a lump sum or monthly instalments and also excludes gas cylinder costs as these will vary by supplier
• Exclude staff uniform as quantities will vary by site
• Prices shown above correct at time of print

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Guide Costs

Retail & Profitability Comparison

Description Kelly’s Ice Cost RRP Cash Profit POR RRP+ Cash Profit POR
Cream (incl. VAT)
Standard Cone Scoops £1.50 £0.93 62.3% £2.00 £1.43 71.7%
£0.57 £2.50 £1.39 55.6% £3.00 £1.89 63.0%
Waffle Cone 1 £1.11 £1.75 £1.03 58.7% £2.25 £1.53 67.9%
2 £0.72 £2.75 £1.48 53.9% £3.25 £1.98 61.0%
1 Scoop Tub with Spoon & Lid £1.27 £1.50 £0.79 52.5% £1.50 £0.79 52.5%
1 Scoop Tub with Spoon 1 £1.50 £0.86 57.4% £1.50 £0.86 57.4%
2 Scoop Tub with Spoon 2 £0.71 £2.50 £1.29 51.6% £3.50 £2.29 65.4%
Milkshake 16oz £0.64 £3.25 £0.88 27.1% £4.00 £1.63 40.8%
Milkshake 20oz 1 £1.21 £4.50 £1.14 25.4% £5.00 £1.64 32.8%
1
Waffle 2 £2.37 £3.00 £1.05 35.0% £4.00 £2.05 51.2%
£3.36
Tango Ice Blast 12oz Cup 2 £2.75 £2.14 78.0% £3.50 £2.89 82.7%
Tango Ice Blast 21oz Cup 3 £3.50 £2.54 72.7% £4.50 £3.54 78.7%

1 £1.95

£0.61
£0.96

N.B. Tango Ice Blast figures exclude gas cost per cup as this may vary based on supplier & size of cylinder used.

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Guide Costs

Payback Analysis

Initial Investment Average POR Weekly Sales Cash Profit Payback
(Weeks)
£15,098.81 53.42% £750 £400.66
£1,000 £534.21 37.7
Investment includes the cost of a £1,250 £667.76
3 year Tango Ice Blast lease, paid £1,500 £801.31 28.3
£1,750 £934.86
upfront £2,000 £1,068.41 22.6

18.8

16.2
14.1

N.B. Initial investment excludes installation of shopfitting / utility services, Gas for Tango Ice Blast & staffing costs as these may vary from site to site.

Average POR Calculations are based on the following category participation:

Category Category
Participation
Ice Cream
Milkshake 25%
Waffles 20%
Tango Ice Blast 15%
40%

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Staff UniformsOperations Guide - Section 8

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Staff Uniform

Polo Shirts

How to order:

Uniforms can be ordered via Printshop.
Printshop: New Store > Dessert Bar > Uniforms
For Family Shopper polo shirts can be ordered via Central Billing.
A ‘Uniform Form’ must be completed and emailed across to
[email protected].
Uniforms will then be charged via Central Billing.
Material: 50% polyester/50% cotton.
Ribbed collar.
Taped neck.
Three self colour button placket.
WRAP Certified Production.
Transfer printed to left breast with
Cool Desserts logo.
£7.30 each

Prices correct at time of print.

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Staff Uniform

Panel Caps

How to order:

Uniforms can be ordered via Printshop.
Printshop: New Store > Dessert Bar > Uniforms
For Family Shopper hats can be ordered via Central Billing.
A ‘Uniform Form’ must be completed and emailed across to
[email protected].
Uniforms will then be charged via Central Billing.
Material: 100% cotton twill.
5 panel.
Stitched ventilation eyelets.
Pre-curved peak.
Rip-Strip™ size adjuster.
Transfer printed to front of cap with
Cool Desserts logo.
£4.80 each

Prices correct at time of print.

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Staff Uniform

Apron with Pocket

How to order:

Uniforms can be ordered via Printshop.
Printshop: New Store > Dessert Bar > Uniforms
For Family Shopper aprons can be ordered via Central Billing.
A ‘Uniform Form’ must be completed and emailed across to
[email protected].
Uniforms will then be charged via Central Billing.
Material: 65% polyester/35% cotton twill.
Self fabric neck tie with sliding, adjustable buckle.
Single pocket combining pen pocket.
Self fabric 90cm ties. Width 72cm. Length 86cm.
WRAP Certified Production.
Transfer printed to front with Cool Desserts logo.
£10.20 each

Prices correct at time of print.

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Staff Uniform Bar Pin Black
Standard fitting
Name Badges
Bar Pin White
How to order: Standard fitting

Uniforms can be ordered via Printshop. Name badge magnet
Optional extra
Printshop: New Store > Dessert Bar > Uniforms

For Family Shopper name badges can be ordered via Central Billing.
A ‘Uniform Form’ must be completed and emailed across to
[email protected].

Uniforms will then be charged via Central Billing.

Plastic Name Badge

• Printed with Cool Desserts Co. logo and individual name
• Magnet and pin fittings available

Pin Fitting Magnet Fitting
£4.20 each £5.05 each

Prices correct at time of print.

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Operations Guide - Section 9

E-Learning

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E-Learning

Introduction

Training staff is a very important part of running a successful dessert bar, we suggest the following courses to be taken. These courses provide
basic food and safety knowledge that is required of staff operating the dessert bar from a health, safe and legal aspect.
As part of the E-Learning package you will have access to 11 CPL courses which are all accredited qualifications.

Suggested courses for all staff working on your dessert bar:

• CPL Allergen Awareness
• CPL Food Safety level 2
• CPL COSHH Cleaning & Hygiene Training
• CPL HACCP level 2
For access to CPL Online Training E-Learning Modules, please contact your local Retail Development Manager.
N.B. Retailers should regularly check to make sure that their staff’s training is up to date and complies with all legal
requirements as these may change over time.

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E-Learning

Food Safety Level 2

We suggest all staff should complete the Food Safety Level 2 course.

This Level 2 course has been designed to help anyone who handles, prepares or serves food in the catering industry. Staff will understand their
legal responsibilities and know what constitutes best practice in regards to controlling food safety hazards, controlling temperatures, food stor-
age, food preparation, personal hygiene and premises cleaning.
By law, all food handlers must have an understanding of the basic principles of food hygiene and know how to work safely so as to protect the
food they serve from contamination.
The course provides learners with up-to-date food hygiene information using a range of written text, interactive exercises and video content to
ensure learners thoroughly comprehend their food safety responsibilities.

After completing the course you will be able to:

• Outline legislation regarding food safety
• Describe the different types of contamination
• Identify the 14 food allergens and the symptoms of allergic reaction
• Explain food poisoning and food borne illness, and list the causes and symptoms
• Implement control measures in the kitchen to reduce the risk of illness
• Observe the strict personal hygiene standards required to produce food safely
• Carry out effective cleaning and disinfection procedures
• Recognise signs of pest infestation and implement necessary control measures

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E-Learning

COSHH

We suggest all staff should complete the COSHH course.

Control of Substances Hazardous to Health (COSHH) is a set of regulations under the Health and Safety at Work Act that are designed to control
hazardous substances at work to prevent ill health. This course is aimed at those handling potentially hazardous substances in the workplace, and
helps to identify substances that are harmful to health and how to apply the appropriate controls needed to prevent or reduce exposure to them.

After completing the course you will be able to:

• Outline the legal framework surrounding COSHH
• Identify hazardous substances and explain how they can cause harm
• Recognise international hazard symbols
• State the five steps of a risk assessment
• Implement control measures to eliminate or reduce the risk of exposure to hazardous substances

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E-Learning

Allergen Awareness

We suggest all staff should complete the Allergen Awareness course.

Allergen awareness introduces learners to the rules and legislation around food labelling and catering in relation to food allergies and allergenic
ingredients. It has been designed to ensure food handlers and operators comply with the EU law which came into force on the 13th December
2014.

After completing the course you will be able to:

• Identify the 14 allergens (and products which contain them) that must be labelled as being present in foods
• State the applicable law
• State important definitions in relation to where food is sold and how it is packaged
• Define food allergy and allergic reactions in the body
• List symptoms of allergic reactions
• Outline the difference between a food allergy and a food intolerance
• Outline the key rules and legislation surrounding food labelling and catering
• State which staff are impacted by legislation
• Identify the responsibilities of the operator and the consumer in relation to the provision of allergen information

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E-Learning

HACCP

We suggest all staff should complete the HACCP course.

Hazard analysis and Critical Control Point (HACCP) is an internationally recognised prevention-based food safety system, designed to control
hazards at points that are critical to food safety. This e-learning course has been designed to introduce people involved in the manufacturing,
processing, and production of food to the principles of HACCP.

After completing the course you will be able to:

• Define HACCP
• List the four steps to developing a HACCP plan
• Outline and explain the seven principles of HACCP
• Identify the benefits of applying a HACCP system
• Carry out good hygiene practices, including scheduled cleaning and stock rotation
• Identify and reduce possible food hazards
• Outline the Food Safety Act 1990 and how this relates to implementing a food safety management system

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Food Safety & CleaningOperations Guide - Section 10 Advice

137

Food Safety & Cleaning Advice

Responsibility & Useful Links

As an independent retailer you are wholly responsible for compliance with statute and legislation, including Health & Safety law.
Listed below are some helpful web links.

For more / the most up to date information, please contact your relevant local authority.

Food Safety

For guidance on food Safety and registering your business with your local
authority, please go to the government’s website.
https://www.food.gov.uk/business-guidance

Food Safety – Acrylamide Legislation

You will need to be aware of acrylamide legislation please see the website below for
more information.
https://www.food.gov.uk/business-guidance/acrylamide-legislation

Cleaning & COSHH

For guidance on cleaning and COSHH please refer to the Booker Website.
https://www.booker.co.uk/graphics/CleanPro/CleanProManual/index.html

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