Step By Step Guide To Build A Hotel Door Knob Breakfast Menu Determine Format Select Menu Board Select Paper Artwork/Layout Mini Bar Menu Determine Format Select Menu Board Select Paper Artwork/Layout F&B Inventories Develop Kitchen par stock Developmasterbeverage/barstockandwinelist
Step By Step Guide To Build A Hotel 265 Develop master beverage/bar stock and wine list Procure opening F&B inventories Select purveyors/buying program Bar Entertainment Select and schedule bar entertainment Banquet Menus Initial draft prepared Director of Catering Review Competitive Review/Analysis Notes to Chef New menus prepared Final Review Banquet menu tasting
Step By Step Guide To Build A Hotel Menu specs and costing prepared Menu Descriptions Available for Servers Operational Supplies and Equipment ( OS&E) ADA Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Rooms Linen Develop bed linen & bath standard Review samples/pricing Orderfinalselection
Step By Step Guide To Build A Hotel 266 Order final selection Receive final selection Wash Make beds/stock baths Chi, Glass & Silver Finalize service standard & quantities Review samples/pricing Order final selection Receive final selection Wash Stock Glassware-Other Finalize service standard & quantities
Step By Step Guide To Build A Hotel Review Samples/Pricing Order Final Selection Receive Final Selection Wash Stock F&B Linen Finalize service standard & quantities Review Samples/Pricing Order Final Selection Receive Final Selection Wash Stock KitchenSmallwares
Step By Step Guide To Build A Hotel 267 Kitchen Small wares Finalize service standard & quantities Review Samples/Pricing Order Final Selection Receive Final Selection Wash Stock Banquet Equipment Finalize service standard & quantities Review Samples/Pricing Order Final Selection Receive Final Selection Wash
Step By Step Guide To Build A Hotel Stock Select and procure grand piano Guest Ice Machines Review samples/pricing Order final selection Receive final selection Install F&B Consumables Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock
Step By Step Guide To Build A Hotel 268 Stock Guest Bath Amenities Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Guestroom Amenities Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock
Step By Step Guide To Build A Hotel Guestroom Hair Dryers Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Guestroom Cosmetic Mirrors ID Task me Duration Start Finish Actual Finish Predecessors Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install
Step By Step Guide To Build A Hotel 269 Install Maintenance inventory Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Maintenance Tools Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock
Step By Step Guide To Build A Hotel Maintenance Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Housekeeping Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock HousekeepingGuestConsumables
Step By Step Guide To Build A Hotel 270 Housekeeping Guest Consumables Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Housekeeping Cleaning Supplies Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Spa Equipment
Step By Step Guide To Build A Hotel Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Spa Guest Consumables Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Spa Cleaning Supplies Finalizeitems&quantities
Step By Step Guide To Build A Hotel 271 Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Rooms Print & Stationary (Registration, key packet, etc.) Guest Services Directory Review Samples Develop content/mock-up Review proof Print final collateral Key Packet Review Samples
Step By Step Guide To Build A Hotel Develop content/mock-up Review proof Print final collateral Develop registration/check-out system and collateral Review Samples Develop content/mock-up Review proof Print final collateral Administration/Sales Print & Stationary (paper system) Review Samples Develop content/mock-up Review proof Printfinalcollateral
Step By Step Guide To Build A Hotel 272 Print final collateral Uniforms Review samples Develop custom pieces Review custom samples Make final selections Procure custom pieces Procure stock pieces Front Office Supplies Finalize items & quantities Review samples/pricing Order final selection Receive final selection
Step By Step Guide To Build A Hotel Stock Front Office Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock Administration Supplies Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stock
Step By Step Guide To Build A Hotel 273 Stock Shelving Determine shelving needs Order shelving Shelving received Install shelving Office Furniture- Back Of House Develop Furniture Plan Review samples/pricing Order fil selection Receive final selection Install Office Equipment
Step By Step Guide To Build A Hotel Hotel Safe Copy Machines Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Postage Machine Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install
Step By Step Guide To Build A Hotel 274 Install Fax Machines Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Computers/Printers Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install
Step By Step Guide To Build A Hotel Pool Equipment Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Guestroom Safes Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Security
Step By Step Guide To Build A Hotel 275 Security Two-way radios Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install Monitoring System Finalize items & quantities Review samples/pricing Order final selection Receive final selection Install
Step By Step Guide To Build A Hotel Keys Finalize items & quantities Review samples/pricing Order final selection Receive final selection Stanchions Finalize items & quantities Review samples/pricing Order final selection Receive final selection Sales & Marketing Marketing Plan Purpose
Step By Step Guide To Build A Hotel 276 Purpose Story Design Care Authenticity Competition Analysis Pricing Analysis Spreading The Word Website/E-Commerce Publicity Promotions Sales Goals and Action Plans Revenue Management Final
Step By Step Guide To Build A Hotel Implement group pace report Final Implement group evaluator model Final Establish stretch goals for Convention Services Establish group room contribution goals for Sales Final Develop daily transient demand by season Set SST's PMS Training Final Set restrictions in PMS Implement Rate Codes In PMS Enter Packages Into PMS Develop Merchandising Meeting agenda Final Develop daily/weekly/Monthly reporting Developforecastingsystem(daily,weekly,Monthly,annual)
Step By Step Guide To Build A Hotel 277 Develop forecasting system (daily, weekly, Monthly, annual) Develop Selling Strategy Calendar Set Initial Selling Strategies Reservations Guest Letters Complete Basic Confirmation Letter Complete Current Package Confirmation Letters Create Insert with Cancellation/Change Policy Gift Certificates Develop Gift Certificate Options Develop SOP's On-Hold Message Complete On-Hold Message Recording
Step By Step Guide To Build A Hotel Install On-Hold Message Pre-Opening Callers and Drop In's Phone Line Allocation Develop SOP's Develop Telephone Scripting Staff Training Training Select Third Party Sales Training Program Schedule Training Packaging Evaluate Valley Periods and Need Areas Develop Packages DevelopScheduleForPackageRollOuts
Step By Step Guide To Build A Hotel 278 Develop Schedule For Package Roll Outs Select AV provider Determine scope of work Compile list of bidders and interview Receive proposals Award contract Develop AV Services Brochure SOP'S/Office Organization Develop sales proposals & contracts Implement Account Coverage Program Contract shopping service for Sales Managers Develop repeat guest program Direct Sales (Pre-opening)
Step By Step Guide To Build A Hotel Complete Catering blitz of CBD Complete Business Travel blitz of CBD Leisure individual Identify direct mail/e-mail databases for leisure markets Initiate direct mail/e-mail campaign Spreading The Word Image/Brand Conduct Image/Brand Exercise Develop Positioning Statement Develop Tag Lines Develop Logo(s) Develop Graphics Standards Manual Advertising
Step By Step Guide To Build A Hotel 279 Advertising Develop advertising/media plan by market segment Create advertising Media buys Establish Tracking Mechanism for advertising campaign Launch advertising campaign Establish listings in directories (HTI, OHG, OAG, Official meeting facilities guide) Develop in-room TV Promotion Video Establish local yellow pages line listing Evaluate potential of co-op advertising with CVB, etc. Affiliations Determine Need (Mobil, AAA, Preferred, LHW, etc.) Coordinate Inspections
Step By Step Guide To Build A Hotel Establish Lodging Association Membership Establish Restaurant Association Membership Establish Chamber Membership Sales Collateral Develop facilities guide/presentation folder Develop Pre-Opening Brochure Develop Permanent Brochure Develop Spa Brochure Develop ancillary sales collateral/stationery Develop Press Kit Develop Property Maps Develop Key Card Design DevelopTariffCards
Step By Step Guide To Build A Hotel 280 Develop Tariff Cards Photography/Video Coordinate photo shoot for permanent brochure Photo shoot Photography available Video Shoot Video Available Public Relations Hire PR Firm Develop Media Kit Write the Story Develop hotel fact sheet Develop Bio's
Step By Step Guide To Build A Hotel Select Photography Solicit Editorials Develop Media Visit Schedule Develop community/regional partnerships (Arts, Film, etc.) Establish listing/contact with local organizations (Chamber, CVB, etc.) Soft-opening PR Activities Establish Pre-opening Date Gifts Select Client/VIP Gifts Procure Client/VIP Gifts Select Staff/Management Gifts Procure Staff/Management Gifts ConstructionParty
Step By Step Guide To Build A Hotel 281 Construction Party Determine list of attendees Determine dates Develop invitation Develop invitation lists Mail invitations Detail events Develop Program Budget Staffing Needs Parking and Transportation Floral and Decorations Entertainment
Step By Step Guide To Build A Hotel Photography F&B Develop Menus Procure Food Procure Beverage Develop Amenities Procure Rentals Pre-opening receptions Determine list of target groups Determine dates Develop invitation Develop invitation lists Mailinvitations
Step By Step Guide To Build A Hotel 282 Mail invitations Detail events Develop Program Budget Staffing Needs Parking and Transportation Floral and Decorations Entertainment Photography F&B Develop Menus Procure Food Procure Beverage
Step By Step Guide To Build A Hotel Develop Amenities Procure Rentals Media Breakfast/Party Determine list of target groups Determine date Develop invitation Develop invitation lists Mail invitations Detail events Develop Program Budget Staffing Needs ParkingandTransportation
Step By Step Guide To Build A Hotel 283 Parking and Transportation Floral and Decorations Entertainment Photography F&B Develop Menus Procure Food Procure Beverage Develop Amenities Procure Rentals Trial Visits Management/Staff Overnights for Testing ends & Family Overnights
Step By Step Guide To Build A Hotel VIP Overnights Grand Opening. Hotel Opening Date Determine list of target groups Determine date Develop invitation Develop invitation lists Mail invitations Detail events Develop Program Budget Staffing Needs ParkingandTransportation
Step By Step Guide To Build A Hotel 284 Parking and Transportation Floral and Decorations Entertainment Develop Ancillary Activities for Guests Procure Off-site Lodging Photography F&B Develop Menus Procure Food Procure Beverage Develop Amenities Procure Rentals On-line Reservations
Step By Step Guide To Build A Hotel Reservations Sales Agents Training Develop On-line reservation web page Load revenue management information (set selling strategies and restrictions) Develop PMS configuration documentation Website Research Web Hosting Select Web Host Design Web Pages Test & Feedback Load For Public Use Final Packages Leisure Determineneeddates
Step By Step Guide To Build A Hotel 285 Determine need dates Determine target audience Develop package Develop package collateral/purchase advertising Launch package advertising Tour Group Determine need dates Determine target audience Develop package Develop package collateral/purchase advertising Launch package advertising Maintenance & Engineering Printed Materials
Step By Step Guide To Build A Hotel Maintenance Performed Courtesy Note Cleaning Chemicals Select ware washing and housekeeping chemical supplier Install ware washing and housekeeping chemical equipment Domestic Water Determine water treatment for central plant Preventive Maintenance Programs Develop rooms preventive maintenance program Develop public areas preventive maintenance program Develop equipment preventive maintenance program Develop chiller, KWH, gas and water temp./pressure logs and meter logs Safety Ensurefireextinguishersareinplace
Step By Step Guide To Build A Hotel 286 Ensure fire extinguishers are in place Develop Safety Committee Model Rooms Coordinate move of model rooms Repair Response System Develop work order system Research and Procure Work Order Software Training Guest Key Card System training Television/Movies training Mechanical/HVAC training Guestroom PM program training Public space PM program training
Step By Step Guide To Build A Hotel Building management system training Signage Select and procure interior signage Select and procure exterior signage Pre-opening offices Locate and Prepare pre-opening offices Relocate Pre-opening Offices to Hotel Develop MOD manual Develop risk management manual/evacuation plan Obtain fire department approval of fire/evacuation plan MSD Sheets Compile MSD Sheets for all Chemicals Construction/BuildingPreparation
Step By Step Guide To Build A Hotel 287 Construction/Building Preparation Kitchen Substantial completion Punch Submit punch list to Chef, Dir. F&B for comments Punch list items corrected Equipment commissioning complete Area cleaned Restaurant Substantial completion Punch Submit punch list to Chef, Dir. F&B for comments Punch list items corrected
Step By Step Guide To Build A Hotel Equipment commissioning complete Area cleaned Meeting Space Substantial completion Punch Submit punch list to Chef, Dir. F&B for comments Punch list items corrected Equipment commissioning complete Area cleaned Lounge/Bar Substantial completion Punch SubmitpunchlisttoChef,Dir.F&Bforcomments
Step By Step Guide To Build A Hotel 288 Submit punch list to Chef, Dir. F&B for comments Punch list items corrected Equipment commissioning complete Area cleaned Retail Substantial completion Punch Punch list items corrected Area cleaned Lobby Substantial completion Punch Punch list items corrected
Step By Step Guide To Build A Hotel Area cleaned Guestroom Punch 01st Floor Substantial completion Punch Punch list items corrected Area cleaned 02nd Floor Substantial completion Punch Punch list items corrected Area cleaned 03rdFloor
Step By Step Guide To Build A Hotel 289 03 Floor Substantial completion Punch Punch list items corrected Area cleaned 04th Floor Substantial completion Punch Punch list items corrected Area cleaned 05th Floor Substantial completion Punch