Step By Step Guide To Build A Hotel Period Financial Statements Period Ending Management Report Planning Performa Annual Strategic Plan Complete First Year Operating Budget Complete Pre-opening Budget Develop forecasting program Forecast (Rooms) Forecast (Rooms and F&B) Weekly Forecast (Total Property) IT ManualBackUp-SOP's
Step By Step Guide To Build A Hotel 240 Manual Back Up SOPs Timekeeping System Telephone System Simplex Payroll System OCV Back Office System Sales/Catering System PMS POS Systems PMS Develop RFP
Step By Step Guide To Build A Hotel Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training POS Develop RFP Develop Business Process DetermineWorkstations:AmountandLocation
Step By Step Guide To Build A Hotel 241 Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Key lock System Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget
Step By Step Guide To Build A Hotel Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Back-Office System Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFPDeadline
Step By Step Guide To Build A Hotel 242 RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Entertainment System Television Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline
Step By Step Guide To Build A Hotel System Selected System Specifications Determined System Installed & Tested System Training Music Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected SystemSpecificationsDetermined
Step By Step Guide To Build A Hotel 243 System Specifications Determined System Installed & Tested System Training Timekeeping System Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested
Step By Step Guide To Build A Hotel System Training Telephone System Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Connectivity(Guest&Admin)
Step By Step Guide To Build A Hotel 244 Connectivity (Guest & Admin) Develop RFP Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Group/Catering Sales Management System Develop RFP
Step By Step Guide To Build A Hotel Develop Business Process Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Secondary System Develop RFP Develop Business Process DetermineWorkstations:AmountandLocation
Step By Step Guide To Build A Hotel 245 Determine Workstations: Amount and Location Determine Budget Release RFP RFP Deadline System Selected System Specifications Determined System Installed & Tested System Training Develop comment card/guest feedback program Determine survey sources/review samples Develop comment forms Develop survey procedures/system Print comment cards/forms
Step By Step Guide To Build A Hotel Printed Materials Business Cards Payroll Checks AP checks Purchase Requisitions/Orders Human Resources Staffing Organization Develop Organizatiol Chart Develop Staffing Guide Develop Hiring Schedule Sun Customize Position "Must" Lists CustomizePositionJobDescriptions
Step By Step Guide To Build A Hotel 246 Customize Position Job Descriptions Develop Incentive Plans Leadership Team Sales Managers/Reservation Sales Agents Managers Employees Develop reward/recognition programs for hourly employees Recruitment Management Hire Senior Management Team Select Search Firm(s) General Manager Director of Operations
Step By Step Guide To Build A Hotel Director of Rooms Director of F&B Spa Director Hotel Controller Chief Engineer Revenue Manager Director of Human Resources Director of Sales & Marketing Hire Department Heads Select Search Firm(s) Purchasing Manager Front Office Manager ExecutiveHousekeeper
Step By Step Guide To Build A Hotel 247 Executive Housekeeper Food & Beverage Operations Manager Banquet Manager Beverage Manager Executive Chef Spa Manager Accounting Mager Hire Junior Managers Rooms Assistant Front Office Manager Guest Service Manager Chef Concierge Assistant Executive Housekeeper
Step By Step Guide To Build A Hotel F&B Banquet Manager Restaurant Manager Dining Room Chef Banquet Chef Garde Manager Demi Chef Pastry Chef A&G Night Manager A&S Reservation Sales Manager HireSalesManagers
Step By Step Guide To Build A Hotel 248 Hire Sales Managers Director of Catering Senior Sales Manager Executive Meeting Manager Hire Catering Assistant Conference Service Manager Supervisors Rooms Front Office Supervisor Housekeeping/Floor Supervisor Housekeeping/Turndown Housekeeping/Night Bell Captain
Step By Step Guide To Build A Hotel Chef Concierge Reservation Sales Coordinator Food & Beverage Dining Room Supervisor Maitre De Room Service Captain Banquet Captain Beverage Supervisor Cafeteria Supervisor Head House person (Banquets) A&G Executive Administrative Assistant Accounting
Step By Step Guide To Build A Hotel 249 Accounting Credit Supervisor Lead Night Auditor Security Security Supervisor R&M Engineering Supervisor Engineering Administrative Assistant Spa Spa Supervisor Hourly Rooms Front Office
Step By Step Guide To Build A Hotel Receptionist Telephone Bell Attendant Door Attendant Driver Valet Office Attendant Valet Concierge Night GSA/Night Auditor Housekeeping Room Attendant Housekeeping Clerk HousePerson
Step By Step Guide To Build A Hotel 250 House Person Room Attendant Floor Care Attendant Public Area Attendant Turndown Attendant Night Cleaner Uniform Attendant Laundry Laundry Attendant F&B Casual Restaurant AM Host/Hostess AM Server
Step By Step Guide To Build A Hotel AM DRA PM Host/Hostess PM Server PM DRA Fine Dining Restaurant Sommelier Waiter DRA Host/Hostess Back Waiter Afternoon/High Tea Runner Server
Step By Step Guide To Build A Hotel 251 Server Culinary Banquet Cook Prep Cook Pantry Cook Pastry Cook Demi Cook AM Cook PM Cook Banquet Cook Cafeteria Attendant Buffet Attendant Beverage
Step By Step Guide To Build A Hotel Bartender Bar back Cocktail Server Banquets Server House person Temporary Staff In-Room Dining Server Coordinator Spa Receptionist Therapists
Step By Step Guide To Build A Hotel 252 Therapists R&M Engineer I Engineering II Engineering III HVAC Painter Preventative Maintenance Tech A&G Security Security Officer Security Office Attendant Accounting
Step By Step Guide To Build A Hotel Night Auditor Accounts Payable Accounts Receivable General Cashier Payroll/Benefits Income Auditor Purchasing & Receiving Receiving/Storeroom Clerk A&S Catering Administrative Assistant Sales Administrative Assistant Reservations ReservationsSalesAgent
Step By Step Guide To Build A Hotel 253 Reservations Sales Agent SOP's Discipline/House Rules Vacation Evaluation and Merit Increases Attendance Leave of Absence Report in Pay/On-Call Dress Code Uniform/Badge/Material/Equipment Issue Flowers for Ill or Deceased Family Members Bereavement Jury Duty
Step By Step Guide To Build A Hotel MOD Pay Policy Education Assistance Holiday Policy Sexual Harassment At Will Employment Employment of Relatives Associate Status Employee Requisition Job Posting/Internal Transfer Procedure Termination Lay-off/Recall BridgeofService
Step By Step Guide To Build A Hotel 254 Bridge of Service Hours of Work Time Clocks/Time Keeping Solicitation Associate Liaisons Military Leave Worker's Compassionate Leave FMLA Leave Personal Leave Email School Leave Computer Equipment Confidentiality
Step By Step Guide To Build A Hotel Reward & Recognition Program Incorporate Parent Company SOP's Develop MDSD Books/Procedures Develop Internal HR Related Forms Training & Development Service Develop Service Standard Philosophy Purchase Standards Manual Customize Standards Manual Develop Service Standards by Department/Position Develop Job Skill Training by Department Develop associate handbook SalesandCateringTraining
Step By Step Guide To Build A Hotel 255 Sales and Catering Training Develop Sales Training Program Conduct Sales Training Program , Develop Catering Training Program Conduct Catering Training Program , Management Training Company Orientation Interview/Recruitment Training Team Building/Building an Effective Team Train the Trainer (Skills and Knowledge Training) Human Resources Procedures Boot Camp Manager's Role
Step By Step Guide To Build A Hotel Active Listening/Effective Communication Communicating and Gaining Commitment to Standards Situational Leadership Effective Coaching Goal Setting/Performance Standards Sexual Harassment Conflict Resolution Conducting Effective Meetings Hotel Policy & Procedures General Training Operational skills training Life safety, fire and evacuation training EmergencyProcedures
Step By Step Guide To Build A Hotel 256 Emergency Procedures CPR/First Aid New Hire Orientation Departmental Orientation Specific Job Skill Training Telephone Etiquette/Standards Sanitation Certification Responsible Alcohol Service MOD Program Develop MOD Manual/SOP's Conduct MOD Training Mass Hire Develop Procedures to Respond to Internal Applications
Step By Step Guide To Build A Hotel Letter To Notify Transfers Develop Recruitment/Advertising Plan Develop Setup Solicit Volunteers Train Volunteers Develop System to Process Develop Modified Interviewing System Develop Scripts Procure Pipe/Drape/Equipment Obtain Service Test Video Arrange Phone for Credit References Spa & Health Club FitnessCenter
Step By Step Guide To Build A Hotel 257 Fitness Center Select and procure exercise equipment Develop SOP's Select and procure Operating Supplies & Equipment Treatments Develop Treatment Programs Develop SOP's Select and procure Operating Supplies & Equipment SOP's Develop Spa SOP's Printed Materials Spa Menu Rooms Division
Step By Step Guide To Build A Hotel SOP's Develop Rooms Division SOP's Printed Materials Privacy Please Signs Privacy Courtesy Note Umbrellas Telephone Pads Dialing Instructions Driving Directions VIP Note Cards/envelopes Fax Delivery Envelopes Guestroom Note Pad ValetLaundryBag
Step By Step Guide To Build A Hotel 258 Valet Laundry Bag Valet Laundry Price Sheet Shoe Shine Bag Shoe Shine Instructions Activity Calendar Newsletter PBX PBX Cut-Over from Pre-opening Office Guest Services Develop VIP program Transportation Vehicle Acquisition Finalize schedules & routes
Step By Step Guide To Build A Hotel Review samples/pricing Order final selection Receive final selection Apply logo Develop preventive maintenance program Vehicles in service Roadwork Determine route Evaluate road condition Make adjustment Housekeeping Contract Valet Dry Cleaning Service Establishquantitiesandspecifications
Step By Step Guide To Build A Hotel 259 Establish quantities and specifications Compile a list of contractors Interview contractors Receive proposals Award contract Service available Uniform Processing Develop uniform issuance/storage procedures Food & Beverage SOP's Develop F&B Division SOP's Store Room Establish Room locations
Step By Step Guide To Build A Hotel Develop Organization and Item Storage Locations Develop Requisition Procedures Employee Dining Room Develop Hours of Operation/Staggered Meal Periods Training of Staff Fire & Test All Equipment Area Cleaned Finalize Rotational Menu Develop Pre Menu Planner Develop Order Guide Finalize Any Needed Purchases/Small Wares Outlet Menus Initialdraftprepared
Step By Step Guide To Build A Hotel 260 Initial draft prepared Leadership Team Review Competitive Review/Analysis Notes to Chef New menus prepared Final Review Menu tasting Menu specs and costing prepared Menu Descriptions Available for Servers Dining Room - Table Tops Centerpiece - PM Finalize Specifications and Amount Review Samples
Step By Step Guide To Build A Hotel Order Selection Selection Received Vase - AM Finalize Specifications and Amount Review Samples Order Selection Selection Received S&P Shakers Finalize Specifications and Amount Review Samples Order Selection Selection Received Sugar-AM
Step By Step Guide To Build A Hotel 261 Sugar AM Finalize Specifications and Amount Review Samples Order Selection Selection Received Sugar - PM Finalize Specifications and Amount Review Samples Order Selection Selection Received Room Service - Table Top Vase Finalize Specifications and Amount
Step By Step Guide To Build A Hotel Review Samples Order Selection Selection Received S&P Shakers Finalize Specifications and Amount Review Samples Order Selection Selection Received Sugar Finalize Specifications and Amount Review Samples Order Selection SelectionReceived
Step By Step Guide To Build A Hotel 262 Selection Received Banquets - Table Top Centerpieces Finalize Specifications and Amount Review Samples Order Selection Selection Received S&P Shakers Finalize Specifications and Amount Review Samples Order Selection Selection Received Sugar
Step By Step Guide To Build A Hotel Finalize Specifications and Amount Review Samples Order Selection Selection Received Creamers Finalize Specifications and Amount Review Samples Order Selection Selection Received Printed Materials Cocktail napkins Room Service Pick-Up Cards RoomServiceTrayMat
Step By Step Guide To Build A Hotel 263 Room Service Tray Mat Glass Cover Menus Breakfast Determine Format Select Menu Board Select Paper Artwork/Layout Lunch Determine Format Select Menu Board Select Paper Artwork/Layout
Step By Step Guide To Build A Hotel Dinner Determine Format Select Menu Board Select Paper Artwork/Layout Wine/Beverage List Determine Format Select Menu Board Select Paper Artwork/Layout Lounge Menu Determine Format SelectMenuBoard
Step By Step Guide To Build A Hotel 264 Select Menu Board Select Paper Artwork/Layout Afternoon Tea Menu Determine Format Select Menu Board Select Paper Artwork/Layout Room Service Menu Determine Format Select Menu Board Select Paper Artwork/Layout