GELN103 English for Specific Purposes

GELN 103

ENGLISH FOR SPECIFIC PURPOSES

Name : _____________ ID : ___ Major : __________

Business English PSRU Chapter 1
ESP in News Articles

1

Business English PSRU Chapter 1
News Articles

Objectives
After finishing chapter 1, the students will be able to …
1. label the different parts of the new articles
2. Tell how writers write the new to make it easy to understand,
3. Tell of way in using synonyms in writing headlines, leads and bodies to make it easy
for the readers,
4. Tell of synonyms found in the new both in the chapter and from an English
newspaper.

Methods of teaching and activities
1. Lectures
2. Discussion
3. Doing reading and writing exercises

Teaching media
1. Lesson 1 : New Articles
2. Bangkok Pose newspaper 1 issue : 7 students
3. Glue, scissors, printing paper, or hard cover paper

Evaluation
After finishing chapter 1, the students are evaluated on …
1. Writing the names of different parts of news format correctly,
2. Doing exercises on synonyms correctly
3. Cutting our new from an English newspaper and labeling the names of each part of
the new correctly,
4. Translating the new they cut out,
5. Writing and translating at least 10 words of words of English vocabulary in the new
cut out,
6. Telling correctly the guidelines the writer of the news user in writing the new,

2

Chapter 1
News Articles

Warm up : Vocabulary

Anchor ___________________________________________________________

Breaking News ___________________________________________________________
Business English PSRU
Business ___________________________________________________________

Columnist ___________________________________________________________

Crime ___________________________________________________________

Economy ___________________________________________________________

Editor ___________________________________________________________

Entertainment ___________________________________________________________

Headline ___________________________________________________________

Newspaper ___________________________________________________________

Reporter ___________________________________________________________

Sports ___________________________________________________________

Weather ___________________________________________________________

Newscast ___________________________________________________________

$$$$$$$$$$$$$$$$$$$$$$$$$

3

Business English PSRU1.1 Introduction
News articles have special formats. The journalist who writes the new tries to make it easy

for the readers to understand as much as possible. He also wants the readers to save the time in
reading the new. He, thus, tries to summarize the main points of the news, so the readers will
know at a glance what the new in about.

1.2 Parts of a new article
The news article consists of these parts:
1.2.1 The topic
The topic is always written at the top of the news article. It is the subject of the

news written in one word phrase. There are many topics as there are life experiences. The topic
is what the news is about, such as, environment, drugs or drug suppression etc.

1.2.2 The headline
The headline is the most important part of the news story. It is printed in large

letters to attract the reader’s attention. The size of the letters determines how important the news
is. The most important story had the largest headline, and the least important has the smallest
headlines.

The news write summarize the main point(s) of the news in the headline, in order
to make the new easy understand and save the readers time in reading the news.

1.2.3 The sub-heading
The sub-heading’s purpose is to give a little more information that the writer thinks

is important to a clearer understanding of the headline.

1.2.4 The writer of the news
The writer’s name is usually written below the headline or the sub-heading. In

some news article writers of the news are not mentioned, and in other the writers are mentioned
in groups or team.

1.2.5 The origin of the news or the place where the news happened
The origin of the news is usually the name of the city or town or country in which

the new occurred. Sometimes it is followed by the agency’s name which distributes the news. In

4

Business English PSRUlocal new where the place the new occurred is the same place where the newspaper is printed, the
name of the place of origin of the news is not mentioned.

1.2.6. The lead
The lead is the first paragraph of the news article. It is usually a one sentence

summary of the news articles. It gives more information than the headlines.
The lead answers these questions:
Who did what to whom, when, where, why, and how?

Or, What happened to whom, when, where, why, and how

1.2.7 The body
The body of the news article is the rest of the paragraphs of the news. It contains

facts and details and statements of people in the news. Sometimes there is a conclusion the
paragraphs at the end of the article.

1.3 The news article’s format
(Taken from Bangkok Post, 4 February 1999: front page)

CRIME

Police dog to be honored

For outstanding job in Drug suppression

Wassayos Ngarmkham

BANGKOK : A male Iabrador will become the first police dog to receive an honor
from the Police Department for outstanding service, especially in drug suppression.

Bravo will be honored for a record drug seizure on February 5 at a ceremony to be
presided over by Metroplitan Police Commissioner WannarratKojarak at city police
headquarters.

The five-year-old dog was picked from among 30 city police dogs for
outstanding achievement over four years with the police. Bravo has far found more
than 200,000 amphetamine tablets and more than 100 kg of other drugs,
including marijuana and heroin.

Trainer’ and buddy; PolSgt-MajSupinRiabroy, said Brovo had played a key role in
several major drug busts, including the crackdown on the “Bang Ron” Surachai
Ngernthongfu gang last year.

Pol Sgt-MajSupin said he was proud that department had finally paid attention to the
police dog unit.

5

Business English PSRU1.4 News articles’ special characteristics
News articles are written all types of audiences. They must be written as easily as possible

so that everyone can understand them. The difficult vocabulary and terms in the articles are
always explained in the later parts of the story. Thus, a person who likes to read an English
newspaper will always learn a lot of new vocabulary. He can find a lot of synonyms in each news
articles. News article are always rich in synonyms, that is words of same meaning or sometimes
antonyms, words of the opposite meaning.

When a new word is introduced in the headline, and you don’t understand it. Don’t panic!
Read further on and you will either find its synonym or definition in easier language. Moreover,
sometime there will be explanation or even examples following it, if you care to read further on.
This may save you a trip to the dictionary.

Let’s look at how to find synonyms in these new headlines and leads:
a. Taken from Bangkok Post, 17 August 1999 : 7

Genetic food scare spreads to America

Washington, AFP : Widespread concern in Europe over feared dangers of genetically-
altered food has begun to spread Americans in recent year, the Washington Post
reported on Sunday.
b. Taken from Bangkok Post, 17 August 1999: 6

Police arrest 10

Hebron – Palestinian police said yesterday they had detained 10 Muslim militants suspected of
making a bomb that accidentally exploded in the West Bank city of Hebron. Police took in 10
people for questioning after Sunday’s explosion at a shop in Hebron, said Colonel Awni al-
Natsheh - Reuters

6

Business English PSRUExercise 1: Synonyms: Find synonyms in word or phrases for these words:
a. Taken from Bangkok Post, 17 August 1999: 5

Aceh rebels told to disarm

Jarkarta Agencies : Indonesian President Jusuf Habibie yesterday blamed escalating violence in
Aceh on separatist rebels and demanded they lay down their arms before troops can be pulled out
of the province.
b. Taken from Bangkok Post, August 1999: 6

Govt steps up attacks on Milosevic’s critics

Belgrade, AP : Government accusations against the opposition intensified yesterday as the
state-runPolitika diary criticized Yugoslavai’s former army chief who recently pledged to oust
President Slobodan Milosevic.
c. Taken from Bangkok Post, 22 August 1999: 7

Architect of Indian reforms warns of financial turmoil

crisis seen stemming from budget hike
New Delhi, AFP : The architect of India’s market reforms yesterday warned the country was
heading for an economic crisis because of government plans to raise military spending.

7

Business English PSRUExercise 2: Looking for explanation

Look for explanation of this of this term ‘Singlish’ and its characteristics

(Taken from Bangkok Post, Post 17 August 1999: 6)

ENGLISH LANGUAGE

Lee warns media on dangers of ‘Singlish’

Singapore, AP : A former prime minister of Singapore say the country’s own brand of English, which
is know there as “Singlish” prevents less educated citizens from bettering themselves and should
not be popularized (What is “Singlish” like?)

Singlish incorporates elements from the three main population bases, namely Chinese,
Malay and Tamil, and often drops English prepositions and pronouns.

Lee Kuan Yew, who was prime minister from 1959-1999 and who remains Singapore’s
highest paid public official, said in comments published on Sunday that the more the media spreads
the mishmash of English and Asian languages, the more the disadvantaged Singapore’s
uneducated would become.

“Unfortunately, if the less-educated half of our people end up learning to speak only
Singlish, they will suffer economically and socially,” Mr. Lee was quoted as saying in The Straits
Times. He was speaking at a National Da dinner on Saturday. “we will see a difference in one
generation,” he said.

Mr.Lee said the name approach his government took to standardize the Mandarin
language, which is spoken by most ethnic Chinese in Singapore, should be taken with English.

“Twenty-five years ago, we decided that we would not speak special Singapore Mandarin,”
he said.

“Because we used standard Mandarin on television, radio and with teachers in schools, we
now have a generation of young Singapore able to speak more of a standard Mandarin. The
Chinese-speaking world outside Singapore can understand us.”

The influential former premier appeal to the media only to use Singlish for humour , in a way
that make people want to use standard English.

8

Business English PSRUQuestions:
1. What is ‘Singlish’?

---------------------------------------------------------------------------------------------------------
2. What is it like?

---------------------------------------------------------------------------------------------------------
3. How can you make people want to use standard language?

---------------------------------------------------------------------------------------------------------
4. Can you guess the word foreigners uses that means ‘English spoken by Thai’?

--------------------------------------------------------------------------------------------------------

1.5 Vocabulary

Reading an English newspaper will help you gain a lot of vocabulary. The newspapers are a
rich source of synonyms and antonyms. Moreover, terms and expression or even idiomatic words
phrases usually explained in easier language in English newspapers. You can be sure to gain some
knowledge of English vocabulary when you the English newspapers.

9

Business English PSRUExercise 3: Synonyms

CRIME

Parrot vetoes thief ’s plea

Yesterday a man was sentenced to 3 years in prison because a
parrot refused to say anything.

A thief entered a house in Dubai on Monday while the owner and his
wife were sleeping upstairs.

Mr. Kunda, the owner of the burled house was awaken by the sound
of the parrot he heard crying, “Intruder, intruder.”

The man came downstairs to investigate and saw a man running
away out of the houses.

The thief later identified as Tanita did not know who had made the
sound. He became frightened, so he fled into the street and was arrested by
the police.

When the owner of the house arrived with the parrot to identify the
thief, the thief begged to the parrot, “Please can you forgive me parrot?

The parrot said nothing, and the judge thus sentenced the man 3
years in prison for the crime

(Taken from Bangkok Post, 25 September 1999: front page)

10

Business English PSRUExercise 4: Synonyms

GENETIC ENGINEERING

Food exporters anxious to have samples tested

Requests indicative of growing concern
Ploenpoch Attakor

The National Centre for Genetic Engineering and Biotechnology (Biotec) has
been asked by exporters to check more than 200 food samples and certify they
contain no genetically-modified organisms (GMOs) since it opened one month ago.
Biotec director Sowong Tragoonrung said the high number of requests
indicated a growing concern among businesses about genetic modification.

“Most of the samples come from food exporters who are required by their
foreign customers to produce evidence that their products are GMO-free. We did not
expect the number would be high because each sample represented a shipment.”

Soybean and corn topped the samplings.

There are requests for rice and fruit testing. In fact, I don’t that is necessary.
There is also an increasing demand for testing. Seasoning sauces,” he said.

Debate over the introduction of GMOs has become heated, with academics and
environmentalists expressing concern their possible effects on human health and the
ecology.

It was reported that a shipment containing soybean supplied by DoiKham,a
royal project company, was rejected by the German importer.

Mr. Somwong said Biotec was not yet qualified to issue certificates.
“We simply produce laboratory results. We will be able to give certification only when we

can examine the production process, which mean we have to know exactly whether the
tested samples are really used in production, and we’ll do this on a random basis.”

(Taken from Bangkok Post, 30 September 1999: page 4)

11

Business English PSRU

12

Name :………………………………. ID : ………… Major :…………………………..

Exercise 1

1Business English PSRU 3 5
2 6
Match
camera crew 7
sign language 4
interpreter
weatherman
press conference
reporter
satellite
TV studio

Match a. the main news reader on TV or radio
……………..1. breaking news b. a TV programme shown again
……………..2. interpreter c. a person who translates orally (=spoken)
……………..3. live report d. news discovered before others do
……………..4. journalist e. a news story reported as it happens
……………..5. anchor f. latest news story
……………..6. scoop g. person who writes or airs news stories
……………..7. rerun

13

Name :………………………………. ID : ………… Major :…………………………..

Exercise 2

Find the News Article from Bangkok Post Newspaper.

Business English PSRU
1. Headline
: ____________________________________________________________________________
2. Lead
: ____________________________________________________________________________
3. Origin/Place
: ____________________________________________________________________________
4. Topic
: ____________________________________________________________________________
5. Sub – heading
: ____________________________________________________________________________

14

Name :………………………………. ID : ………… Major :…………………………..

Exercise 3

Find synonyms in word or phrases for these word:

1. Battle over Narita Airport
NARITA, Japan (Reuter)- Red-helmeted students and more "'than 800 riot police
yesterday fought running battles for the second consecutive day to gain control
of a concrete and steel tower at Tokyo's controversial new international airport.

2. Defector weds
NEW YORK (Reuter) - A top-ranking Soviet diplomat, who defected from his
United Nations post and later became embroiled in a controversy over
payments to a professional escort girl, has secretly married an American
woman, Newsweek magazine reported yesterday.
Business English PSRU
3. Rich find in Ireland
DUBLIN (Reuter) - A hoard of Eighth Century treasure, including a priceless
silver and gold chalice, has been found in an Irish bog, the Government
announced Thursday.

4. Diplomat leaps to freedom
BOGOTA, Colombia (UPI)- Uruguayan Ambassador Fernando Gomez leaped
out of a window of the besieged Dominican Embassy early yesterday in a
dramatic escape from leftist guerrillas who are holding 19 other diplomats
captive.

5. Govt steps up attacks on Milosevic’s critics
Belgrade, AP - Governmaent accusations against the opposition intensified
yesterday as the state-runPolitika diary criticized Yugoslavai’s former army chief
who recently pledged to oust President Slobodan Milosevic.

15

Name :………………………………. ID : ………… Major :…………………………..

Exercise 4

Match the headlines in A with the reports in B.

A.

Business English PSRUB.

___________1. Gary Hodge, 9, from Brackworth Junior School, will appear on
the Noel Edmunds’ Show next month.

___________2. All tickets have been sold for the popular musical Gays and
Dolls at the Theatre Royal this week.

___________3. Police gave reporters a description of the driver who hit a
mother and child and then drove away without stopping on
Thursday June 30th.

___________4. The bride wore a long, white dress and carried pink, yellow and
white flowers.

___________5. Marwood Rovers lost Bates through injury in the second half
but went to wins 3-1

___________6. This American family are going to celebrate Independence Day
in style next week.

___________7. By forth bridge was closed to traffic yesterday afternoon when
engineers found structural problems.

___________8. Not everyone is enjoying the long hot summer. Farmers say
that if it doesn’t rain in the next two weeks, they will have
serious problems.

16

Name :………………………………. ID : ………… Major :…………………………..

Exercise 5

A passenger train crashed into an empty train near LondonBusiness English PSRU
yesterday at 7:10 p.m. Forty eight passengers, a driver and a fireman were
killed.

Three hundred passengers were riding on the train going to London.
The driver was travelling at a high speed when he ran a red signal. He had
crashed into an empty train that was being moved between tracks outside
London Station. Two cars flew up in the air. Twenty minutes later, the fire
engines and the ambulance came to help the passengers and to put the fire
out.

Unfortunately, fifty people were killed and sixty were injured. They
were taken to the hospital for treatment. People were shocked and
terrified because of the horrible accident.

Read the report and answer the questions.
1- When did the accident happen?
..........................................................................................
2- Where did it happen?
..........................................................................................
3- How many people died?
..........................................................................................
4- Was the driver driving slowly?
..........................................................................................
5- When did the ambulance come for rescue?

..........................................................................................
6- How did people feel?

..........................................................................................

17

Find !!!

Three means of transport.
1- __________________
2- __________________
3- __________________
Three numbers:
1- __________________
2- __________________
3- __________________
Business English PSRU
Put T for True and F for False.

1. A plane crashed into a train. ………

2. It happened in the morning. ………

3. 48 passengers died. ………

4. The train was going to London. ………

5. the train was fast. ………

6. It ran a green signal. ………

7. the other train was empty. ………

8. The fire engines and the ambulance came in 30 minutes. ………

9. The accident wasn’t horrible. ………

18

Name :………………………………. ID : ………… Major :…………………………..

Exercise 6

Use the list of word choices to answer the following questions.

A. Headline B. Sub-heading C. The topic

D. The lead E. The body F. The origin of the news

Business English PSRU1. ___________ is the first paragraph and usually a one sentence
summary of the news articles.

2. ___________ is to give a little more information that the writer
thinks is important.

3. ___________ is usually the name of the city or town or country in
which the news occurred.

4. ___________ is the subject of the news written in one word phrase.
5. ___________ is the rest of the paragraphs which contains facts and

details.
6. ___________ is the most important part of the news story and

printed in large letters.

19

Business English PSRU Chapter 2
ESP in Hospitality

20

Business English PSRU Chapter 2
ESP in Hospitality

Objectives
1. Able to describe and give information about the hotel facilities.
2. Able to explain the process of hotel check in.

Methods of teaching and activities
1. Lectures
2. Discussion
3. Role Play

Teaching media
1. Power Point
2. Video file
3. Worksheet

Evaluation
1. Observing
2. Participating
3. Doing exercises and homework.

Reference(s)

-

21

Chapter 2
ESP in Hospitality

Warm up : Vocabulary

Air Conditioner ___________________________________________

Bellboy ___________________________________________

Maid ___________________________________________

Receptionist ___________________________________________
Business English PSRU
Luggage ___________________________________________

Lift ___________________________________________

Key ___________________________________________

Lobby ___________________________________________

Sauna ___________________________________________

Tip ___________________________________________

Single Bed ___________________________________________

Double Bed ___________________________________________

Spa Center ___________________________________________

Reception ___________________________________________

Hot Tub ___________________________________________

Swimming Pool ___________________________________________

Buffet ___________________________________________

Gym ___________________________________________

Safe ___________________________________________
Towels ___________________________________________

22

Warm-up: Write the words in the correct places below.

payment telephone address check out type
check in rate name passport no.

Franklin Plaza hotel
---Guest Record---

______________________ : Ms. Leonard/Joanna
______________________ : 11 Riverside Place, Sydney, Australia
______________________ : (61-2) 393-4017
______________________ : w83527001
______________________ : January 19
______________________ : January 27
Room _________________: $175 per night
_____________ of room : double, non-smoking, king-size bed
Form of ____________ : credit card
Business English PSRU

23

Warm-up: Hotel Facilities : Match the words in the box below with these pictures.

Golf course Jacuzzi Massage
Conference Room Elevator/ Lift Outdoor Swimming Pool

1. 2.
………………………… …………………………
Business English PSRU
3. 4.
………………………… …………………………

5. 6.
………………………… …………………………

(http://www.englishformyjob.com) 24

Business English PSRUFacilities
โรงแรมส่วนใหญ่มกั จะมี facilities หรือสิ่งอำนวยควำมสะดวกหลำยอยำ่ งใหก้ บั แขกผเู้ ขำ้ พกั เพื่อท่ีจะ

ตอบรบั ควำมตอ้ งกำร ควำมสุข ควำมรื่นรมย์ควำมเพลิดเพลิน และควำมพงึ พอใจท่ีแขกผเู้ ขำ้ พกั สำมำรถทจี่ ะเขำ้
ร่วมและใชบ้ ริกำรได้ อำทเิ ช่น Bar, Restaurant, Gym/Fitness/Health center, Car park, Swimming pool, Sauna,
Stream room, Spa, Coffee shop, Room service, Laundry service, Business center, Souvenir shop and etc. และ
แตล่ ะโรงแรมจะมีสญั ลกั ษณ์ทใ่ี ชแ้ ทนบริกำรตำ่ งๆเพอ่ื สื่อใหแ้ ขกผเู้ ขำ้ พกั ไดท้ รำบวำ่ โรงแรมมีบริกำรหรือ
อำนวยควำมสะดวกตำ่ งๆทแ่ี ตกต่ำงกนั

(http://holidayplanners.co.kr/hotel_info/Daejeon/1st_Hotel/Daejeon_Yusong_Hotel/symbols.htm)

25

Exercise : Hotel and Facilities – Matching

lift safe - Wi-Fi mini-bar
tennis courts mini-bus bar reception
lobby satellite TV - restaurant
exchange bureau room service fitness room swimming pool

a bc

d efBusiness English PSRU

g hi
j kl

m no

26

The Types of room

Room type variety allows guests to choose the room that corresponds to the aim of the
guest’s visit. The following shows a comprehensive list of room types which are commonly
provided by hotel worldwide.

1. Single room

A room can accommodate only one person
and has been fitted with a single, double or
queen-size bed.
Business English PSRU
2. Twin Room A room can accommodate two
3. Double Room persons with two twin beds.

A room can accommodate two
persons with a double or queen-
size bed.

27

Business English PSRU4. Double-Double RoomA room can accommodate two to four
5. Triple Room persons with two twin, double or queen-size
6. Suite beds.
7. Connecting Room
A room can accommodate three persons and
has been fitted with three twin beds, one
double bed and one twin bed or two double
beds.

A room has one or more bedrooms and a
living space. The bedrooms might be
singles, doubles or twin doubles.

Two rooms are side by side and have a
connecting door between them.

28

Conversations

Reservations (Making a reservation)

Hotel Operator: Good morning, Topland hotel. How may I help you?
Guest: Yes, I’d like to make a reservation, please.
Hotel Operator: I’ll put you through Reservations. Hold on a second please.

Reservations: Reservations, Veera speaking. What can I do for you?
Guest: Yes, I’d like to make a reservation.
Business English PSRU
Reservations: Certainly sir. May I know your name, please?

Guest: Anna Lively.

Reservations: Could you spell your last name, please?

Guest: My last name is L-I-V-E-L-Y.

Reservations: Right, Ms. Lively. When would you like to stay?

Guest: I would like to stay for two nights, from 10th December.

Reservations: For how many people?

Guest: Just my sister and I.
Reservations: You haven’t stayed with us before, have you?
Guest: No, I haven’t.

Reservations: Ok. We have a single room, double room with sea-view available.

Guest: What is a room rate for a single room?

Reservations: A single room is two thousand baht per night.

Guest: Ok. I will have a single room.

Reservations: Will you be paying by credit card?
Guest: I will. It’s VISA. The number is 4567 1112 3435 2327.

Reservations: Ok. Ms. Lively, your single room with sea-view for two nights, 10th
December is confirmed. We look forward to seeing you on the 10th

December.

Guest: Great. Thank you very much.
Reservations: You’re welcome.

(www.youtube.com/watch?v=RzjOBTCvAvk)

29

Check-in

กำรลงทะเบียนเขำ้ พกั (check-in) น้นั กำรสนทนำจะมีรูปแบบเป็ น 2 ประเภทใหญๆ่ คือกำรลงทะเบยี นเขำ้
หอ้ งพกั แบบจองล่วงหนำ้ (Have a reservation) และกำรไม่ไดท้ ำกำรจองไวล้ ่วงหนำ้ (walk-in)

Check-in with a reservation

Receptionist: Good morning sir. Welcome to Wong Jun Riverview. May I help you?

Guest: Good morning. We have a reservation for two nights.

Receptionist: Yes sir. Could I have your name, please?
Business English PSRU
Guest: James Bond.

Receptionist: Thank you sir. Mr. Bond, a suite room for two nights, is that right?
Guest: That’s right.

Receptionist: Could you please fill out the registration form?

Guest: Yes.

Receptionist: How would you like to settle your account, sir?

Guest: Do you accept credit card?

Receptionist: For your convenience we accept most credit cards.

Guest: Great
Receptionist: Here is your key. You’ll be in room 202. That’s on the second floor.

Guest: Thank you very much.
Receptionist: You’re welcome. Have a pleasant stay.

&&&&&&&&&&&&&&&&&&&&&&&

30

Check-in without a reservation (walk-in)

Receptionist: Good morning sir. Welcome to Wong Jun Riverview. How can I help
Guest: you?

Hello. I’d like a room for two nights.

Receptionist: Do you have a reservation?
Guest: No, I don’t.

Receptionist: Okay. How many persons? And what kind of room would you like to
Guest: stay?

Ummm. That’s for two persons. I’d like a double room with bath and
balcony.
Business English PSRU
Receptionist: Do you have preference for smoking or non-smoking room?

Guest: Non-smoking, please.
Receptionist: Okay. You’ll be in room 302. How will you be settling your account, sir?

Guest: Cash.

Receptionist: Could I have your name, please?

Guest: John Middleton.

Receptionist: Could you please fill out the registration form, please? And may I take
your passport in order to complete the check-in.

Guest: Here it is.

Receptionist: Thank you very much sir.

Guest: Does the rate include breakfast?

Receptionist: Certainly, sir. The restaurant opens at 7 in the morning.

Guest: Thank you.

Receptionist: Enjoy your stay.

&&&&&&&&&&&&&&&&&&&&&&&&&

31

Check-out Business English PSRUกำรลงทะเบยี นออกจำกที่พกั (check-out)

Receptionist: Hi there. Are you checking out now?
Guest: Yes, sorry. I know we’re a few minutes late.
Receptionist: That’s no problem. It’s always really busy at check out time anyway.
Guest:
Receptionist: Oh, really. The last hotel we stayed in charged us for a late check out.
The hotel isn’t booked this week, it’s not a problem. How was
Guest: everything?
The room was great. The beds were really comfortable, and we weren’t
Receptionist: expecting our own fridge.
Guest: I’m glad you liked it.
The kids were disappointed that the pool wasn’t open this morning,
Receptionist: though.
Guest: I apologize for that. We can’t get a cleaner in any earlier than 10 am.
Receptionist: Well we had a nice swim last night anyhow.
Guest:
Receptionist: Will you be putting this on your credit card?
Guest: No. I’ll pay by cash.

Receptionist: Ok. So the total comes to $123.67, including tax.
Guest: I thought it was $115 even. That’s what you said yesterday when we
Receptionist: checked in.
Yes, but there is an extra room charge on your bill.

Oh. I forgot. My husband ordered a plate of nachos. Sorry.
No problem. So from $140, here’s your change. Now, I’ll just need to
ask you for your room keys.
&&&&&&&&&&&&&&&&&&&&&&&&&

32

Choose the correct answer. Business English PSRU
1. Why does the client apologize when she arrives at the front desk?

A) She forgot to pay.
B) She is late checking out.
C) Her kids used the pool when it closed.
D) Her credit card is not working.
2. Which of the following did the woman’s family Not like about the hotel?
A) The pool hours
B) The room
C) The beds
D) The fridge
3. Did the woman’s family use the swimming pool?
A) Yes, they did.
B) No, they did not.
C) This family hated the hotel.
D) This family did not have time to swim.
4. What was the woman charged for besides the room rate?
A) Telephone use
B) Room service
C) Pool towels
D) A late fee
5. What did she pay?
A) By credit card
B) By coin
C) By cash
D) By banknotes

33

การใช้ภาษาองั กฤษในกรณตี ่าง ๆทอ่ี าจจะเกิดปัญหาในระหว่างการสนทนา

สถำนกำรณ์ทอ่ี ำจจะเกิดข้นึ ภำษำท่ีสำมำรถใชไ้ ด้

เม่ือตอ้ งกำรจะสื่อสำรกบั ลูกคำ้ หรือผทู้ ีเ่ ขำ้ รับบริกำร • Pardon

“พดู ซ้ำ” • Pardon me?

• Sorry

• Can/could you say that again, please?

• Can/could you repeat that, please?

เม่ือตอ้ งกำรจะส่ือสำรกบั ลกู คำ้ หรือผทู้ ี่เขำ้ รับบริกำร • Can/could you speak more loudly, please?
Business English PSRU
“พดู ดงั ข้นึ ” • Can/could you speak louder, please?

เมื่อตอ้ งกำรจะสื่อสำรกบั ลกู คำ้ หรือผทู้ เ่ี ขำ้ รบั บริกำร • Can/could you speak more slowly, please?

“พดู ชำ้ ลง” • Can/could you speak slower, please?

เม่ือตอ้ งกำรจะส่ือสำรกบั ลกู คำ้ หรือผทู้ ่ีเขำ้ รบั บริกำร • Can/could you spell your name, please?

“สะกดช่ือหรือชื่อเฉพำะ” • Can/could you spell that, please?

เม่ือตอ้ งกำรตรวจสอบวำ่ ขอ้ มูลทไ่ี ดย้ นิ น้นั ถกู ตอ้ ง • Did you say ………?

หรือไม่

ทม่ี ำ: เอกสำรชุดกำรสอนภำษำองั กฤษเพอ่ื กำรส่ือสำร (2547) มหำวทิ ยำลยั สุโขทยั ธรรมำธิรำช

34

Business English PSRU

35

Name :………………………………. ID : ………… Major :…………………………..

Exercise 1

Look at the symbols on the right then match them to the words on the left.

…………………….…………Business English PSRU…………………….…………bar
…………………….………… …………………….………… information desk
laundry service
air conditioning
swimming pool
restroom
parking lot
disable facilities
exchange bureau
internet access
satellite TV
restaurant

…………………….………… …………………….…………

…………………….………… …………………….………… …………………….…………

…………………….………… …………………….………… …………………….…………

36

Business English PSRU Name :………………………………. ID : ………… Major :…………………………..

Exercise 2: Hotel Types
Identify the type of room in the hotel.

…………………………………………………………………………………...……

1.

…………………………………………………………………………………...……
…………………………………………………………………………………...……

…………………………………………………………………………………...……

2. …………………………………………………………………………………...……

…………………………………………………………………………………...……

…………………………………………………………………………………...……

3. …………………………………………………………………………………...……

…………………………………………………………………………………...……

…………………………………………………………………………………...……

4. …………………………………………………………………………………...……

…………………………………………………………………………………...……

…………………………………………………………………………………...……

5. …………………………………………………………………………………...……

…………………………………………………………………………………...……

37

Business English PSRU Name :………………………………. ID : ………… Major :…………………………..

Exercise 3: SPEAKING

Put the number from 1 to 8 of the conversation in the correct order
below.

1. I’d like to check in.
2. Do you have a reservation?
3. Welcome to the City Garden Hotel. How may I help you?
4. Yes, I do. The name is Presley.
5. You’re all set, Mr. Presley. Here is your card key. Enjoy your stay!
6. P-R-E-S-L-E-Y
7. How do you spell that?
8. Thank you. I will.

Conversation

…………….. : ……………………………………………………………………..

…………….. : ……………………………………………………………………..

…………….. : ……………………………………………………………………..

…………….. : ……………………………………………………………………..

…………….. : ……………………………………………………………………..

…………….. : ……………………………………………………………………..

…………….. : ……………………………………………………………………..

…………….. : ……………………………………………………………………..

38

Business English PSRU Name :………………………………. ID : ………… Major :…………………………..

Exercise 4

Who says these expressions? The receptionist (R) or the Guest (G)?
1. I’d like to book a room for the night.
2. Do you have any vacancies?
3. Does that include breakfast?
4. Can I have your name?
5. I need you credit card details.
6. What’s the card number?
7. What your name, please?
8. Where is the hotel exactly?
9. Is it too early to check in?
10. Have a safe trip home.

39

Business English PSRU Chapter 3
ESP in Tourism

40

Business English PSRU Chapter 3
ESP in Tourism

Objectives
1. Able to describe the travel activities.
2. Able to identify the information about the transportation and able to read the
announcement of the transportation schedule.

Methods of teaching and activities
1. Lectures
2. Discussion
3. Role Play

Teaching media
1. Power Point
2. Video file
3. Worksheet

Evaluation
1. Observing
2. Participating
3. Doing exercises and homework.

Reference(s)
• http://en.wikipedia.org/wiki/Transport
• http://www.thailandtrainticket.com/trainticket/
• http://www.esl-lounge.com/student/vocabulary/2v18-travel-vocabulary.php
• http://www.langschool.eu/textbook/advanced-en/unit06.en.html

41

Chapter 3
ESP in Tourism

Warm Up Activity: Vocabulary

Arrive Business English PSRU___________________________________________
Currency ___________________________________________
Flight ___________________________________________
Destination ___________________________________________
Temple ___________________________________________
Passenger ___________________________________________
Vacation ___________________________________________
City ___________________________________________
Country ___________________________________________
Depart ___________________________________________
Holiday ___________________________________________
Overseas ___________________________________________
Ticket ___________________________________________
Waterfall ___________________________________________

$$$$$$$$$$$$$$$$$$

42

Business English PSRUIntroduction

• Tourism is an activity done by an individual or a group of individuals, which leads to a
motion from a place to another. From a country to another for performing a specific task, or it is
a visit to a place, or several places in the purpose of entertaining which leads to an awareness of
other civilizations and cultures, also increasing the knowledge of countries, cultures, and history

• Tourism has a direct impact on the national revenue for all touristic countries, it creates
work opportunities, industries, and several investments to serve and raise nations performance
and cultures, also distributes their history, civilization, and traditions.

• Tourism is travel for recreational, leisure, or business purposes, usually of a limited
duration. Tourism is commonly associated with trans-national travel, but may also refer to travel
to another location within the same country.

• Tourism is a collection of activities, services and industries that delivers a travel
experience, including transportation, accommodations, eating and drinking establishments, retail
shops, entertainment businesses, activity facilities and other hospitality services provided for
individuals or groups traveling away from home.

The World Tourism Organization (WTO) claims that tourism is currently the world’s
largest industry with annual revenues of over $3 trillion dollars. Tourism provides over six
million jobs in the United States, making it the country's largest employer.

• Tourism service industries include transportation services, such as airlines, cruise ships
and taxicabs, hospitality services, such as accommodations, including hotels and resorts, and
entertainment venues, such as amusement parks, casinos, shopping malls, music venues and
theatres.

43

Warm up : Travel Activities

Do you know these activities?

Business English PSRU………………………………………………………………………………………………………………

…………………………………… kayaking windsurfing ……………………………………
…………………………………… canoeing fishing ……………………………………
scuba diving climbing
jet-skiing snorkeling
swimming trekking
sunbathing camping

…………………………………… ……………………………………

…………………………………… ……………………………………
44
……………………………………

Business English PSRUGiving Information on Interesting Places

PHITSANULOK

Phitsanulok, a town of the excellent Phar Buddha Chinnaraj,
the birthplace of King Naresuan the Great, raft community, delicious dried

banana as well as fantastic caves and waterfall

Covering some 105,815 square kilometers, Phitsanulok is 377 kilometers north of
Bangkok. It borders Uttaradit Province on the North, Phichit Province on the South, Loei and
Phetchabun Provinces on the East, and Kamphaeng Phet and Sukhothai Provinces on the West.
Situated on a strategic location dividing Thailands Central and Northern regions, and connecting
to the Northeastern region, Phitsanulok is undeniably an important hub and an ideal base for
travelers wishing to explore the lower North and western Northeast. Phitsanulok, however, is not
just a stopover for tourists, but is a province with promising tourism opportunities.

Phitsanulok City spans the banks of Maenam Nan and has Maenam Kwae Noi running
through it. Therefore, it is locally known and historically referred to as Song Kwae City (song
means two and kwae means a river). Most of Phitsanulok's terrain is flatlands, with one third of
the area being mountain ranges on the north and the east. Its unique natural endowments
including natural parks and waterfalls make a trip to Phitsanulok worthwhile.

Apart from its exceptional natural charisma, Phitsanulok provides visitors with an
opportunity to explore notable chapters of Thailand's history. For example, remains of an ancient
community dating back between 2,000-4,000 years, including old stone axes, was found here. In
addition, the old temple of Wat Chula Mani, situated 5 kilometers south of the city, was built

even before the Sukhothai Kingdom burst into power.

Phitsanulok is also the birthplace of King Naresuan the Great (reigned 1590-1605) the
legendary King who declared Ayutthayas independence from Burma in 1584. King Naresuan the
Great is known for his victorious and honorable single hand combat on elephant back Yutthahatti
against a Burmese Crown Prince. His heroic power and strong dedication to expelling the
invaders from his motherland saved the country, and truly united the Kingdom which later was
known as Siam and currently known as Thailand.

45

Write down the name of the place in Phitsanulok with the suitable picture.

1.___________________ 2. _________________
_____ _______

Business English PSRU3.___________________4.___________________
_____ _____

5.___________________ 6.___________________
_____ _____

7.___________________ 8.___________________
_____ _____

46

Business English PSRUGiving Information on Transportation

How To Get to PHITSANULOK

By Car
a) From Bangkok, use Highway No. 1 to Wang Noi, then proceed to Nakhon Sawan Province
along Highway No. 32 via Ayutthaya, Ang Thong and Sing Buri Provinces. After that, take
Highway No. 117 to Phitsanulok. The total distance is 337 kilometers.
b) Take the same Highway to Sing Buri Province and switch to Highway No. 11 (In Buri-Tak
Fa route), then turn into Highway No. 12 and proceed to Phitsanulok Province via Wang Thong
District. The total distance is 450 kilometers.
By Bus

Buses depart from Bangkok's Northern Bus Terminal (Mochit 2 Bus Terminal) to Phitsanulok.
Contact Transport Co. Ltd. at Tel: 0 2936 2852-66; Phitsanulok Yan Yon Tour at Tel: 0 2936
2924-5; Choet Chai Tour at Tel: 0 2936 0199 and Win Tour at Tel: 0 2936 3753.

By Rail
Daily regular trains depart daily from Bangkok's Hua Lamphong Railway Station. Call 1690 or
visit www.railway.co.th for more information.

Trains leave Bangkok for Phitsanulok daily from 7.05 a.m. to 11.30 p.m., 14 times a day. There
are express trains (Sprinters) from Bangkok to Phitsanulok departing daily from 8.25 a.m. to
11.10 p.m., 5 times a day.

Trains leave Phitsanulok for Bangkok daily, from 2.05 a.m. to 11.29 p.m., 14 times a day. There
are daily express trains (Sprinters) departing from Phitsanulok to Bangkok from 2.05 a.m. to
11.00 p.m., 4 times a day.

By plane
Nok Air , Air Asia and Lion Air offer regular flights between Phitsanulok (PHS) and Bangkok
Don Mueang (DMK). The trip takes 45-50 minutes. For more information, visit
www.airasia.com or www.nokair.com.

Travelling around the city is easy as the town is relatively compact. Sam lor or Tuk Tuk will cost
30-50 baht/person, depending on the destination and city buses are also available (4-6
baht/person, non air-conditioned). The station is located on Thammabucha Road, near the train
station.

47

Select one word from the list that correctly fits in each blank.

1. travel take way air-conditioned

Visitor : Which is the best __________ to __________ to Phitsanulok?
Tourist Officer : I recommend you __________ an __________ bus.

2. Terminal Where go North

Business English PSRUVisitor: __________ can I take a bus to Phitsanulok?
Tourist Officer : You should __________ to the __________ Bus __________

on Paholyotin Road.

3. train at catch Station

Visitor : Where do I __________ the __________ to Phitsanulok?
Tourist Officer : __________ Railway __________.

4. pass by could Samlor convenient

Visitor : __________ you tell me what kind of transportation
Tourist Officer __________ the Central Plaza?
: You can take __________. It’s very __________.

5. opposite stop building closest

Visitor : Excuse me. What is the __________ bus __________?
Tourist Officer : It’s over there, __________ this __________.

48

Conversation (English for Tourism)
Conversation # 1 – Buying a Package Tour Ticket

Read a travel agent deal with tourists and write the information in the table.

Travel agent: Good morning. May I help you?

Mr. Hill: Good morning. My wife and I have been looking at your
brochure. We’d like to go sightseeing around Bangkok on one of
Business English PSRU
your tours.

Travel agent: Which tour would you like to take?

Mr. Hill: Tour number four.

Travel agent: Oh, that's an exciting one-day tour to interesting places such as

Royal Barge Museum, Thonburi Snake Farm, and the National

Museum.

Mr. Hill: How much does it cost?

Travel agent: One thousand four hundred baht per person.

Mr. Hill: Does that include meals?

Travel agent: Yes, and it also includes snacks and soft drinks.

Mr. Hill: Very good. Here's two thousand eight hundred baht for two

tickets.

Travel agent: Thank you, sir. Can you give me your name, please?

Mr. Hill: Mr. Peter Hill. H-I-L-L.

Travel agent: Here are your tickets. I hope you enjoy the trip. Good bye.

Mr. Hill: Thank you. Good bye.

Trip : ____________________________________________________________________
Places to visit : ___________________________________________________________
Ticket price : _____________________________________________________________
Tourist’s name : ___________________________________________________________

49