2AW0A2R1DS
A collection of prizes and awards
received by Generali Countries
and Business Units in 2021
THE GENERALI GROUP
RECEIVED MORE THAN
300
AWARDS AND MENTIONS
IN MORE THAN
30 COUNTRIES
236Of these,
were ranked awards.
2 | Index
WE ARE ONE
AMAZING COMPANY
In this booklet you can find the TOP AWARDS from each Country or Business
Unit and the full list of RANKED AWARDS and SPECIAL MENTIONS,
RECOGNITIONS AND CERTIFICATIONS.
3 | Index
Austria & Central and Eastern Europe GENERALI GLOBAL ASSISTANCE
Generali Global Assistance
AUSTRIA 7 54
Generali Versicherung LUXEMBOURG
Generali Luxembourg S.A. 56
BULGARIA 13
Generali Insurance AD EUROP ASSISTANCE 58
Europ Assistance Greece 59
CZECH REPUBLIC 15 Europ Assistance Italia
Generali Česká Pojišťovna 62
Germany 63
HUNGARY 16
Generali Hungary GENERALI DEUTSCHLAND AG 64
Generali Deutschland AG 65
Genertel 18 Generali Deutschland Versicherung AG, 66
Generali Deutschland Lebensversicherung AG, 67
POLAND 19 Generali Deutschland Krankenversicherung AG 68
Generali Polska Generali Deutschland Versicherung AG 69
Generali Deutschland Lebensversicherung AG 70
ROMANIA 28 Generali Deutschland Krankenversicherung AG 71
Generali Romania CosmosDirekt 72
CosmosDirekt Versicherung AG 73
Generali Pensii 31 CosmosDirekt Lebensversicherung AG 74
Dialog Versicherung AG
SERBIA 32 Dialog Lebenversicherung AG 74
Generali Osiguranje Serbia Advocard Rechtsschutzversicherung AG
Envivas Krankenversicherung AG 76
SLOVAKIA 35 Generali Krankenversicherung AG / 80
Generali Poisťovňa, Slovakia Trarif: ReiseE / Reise F 84
TK / Envivas / Trarif: Travel XN 90
SLOVENIA 39 92
Generali Slovenia International 97
Generali Investments, Slovenia 42 ASIA
Generali Hong Kong
France & Europ Assistance 44 India
46 Indonesia
FRANCE Malaysia
Generali France / BU Distribution 46 Thailand
Generali France / BU Epargne 49 Vietnam
BU Investissement / 49
Generali Wealth Solutions / RSE et THSN 50
Generali France / BU Epargne
Generali France / BU Finance 50
51
Generali France / BU Investissements 52
Generali France /
BU Professionnel Petite Entreprise 53
Generali France / BU Relations Humaines 53
Prudence Créole
Generali France / BU Protection sociale
- Professionnel Petite Entreprise
Generali France / BU Particuliers
Generali France / BU Particuliers - Partenariats
4 | Index
AMERICAS & SOUTHERN EUROPE 101 Italy & Global Business Lines 124
Argentina 104 131
105 ITALY 133
PORTUGAL 110 Generali Italia 133
Generali Seguros S.A. / Tranquilidade 111 Alleanza Assicurazioni 134
112 GenertelLife 135
SPAIN Generali Jeniot
Generali España 114 Generali Welion 136
116 Difesa Automobilistica Sinistri 137
SWITZERLAND 117 GLOBAL BUSINESS LINES
House of Insurtech Switzerland (HITS) 119 GEB Generali Employee Benefits 139
120 Generali Country Italia 143
Generali Switzerland 122 - Global Corporte & Commercial 143
144
Switzerland Life, Marketing Group Head Office 145
Asset & Wealth Management GROUP HEAD OFFICE
GHO
ASSET & WEALTH MANAGEMENT GHO - We Share
Banca Generali The Human Safety Net
Group
Generali Real Estate GOSP - Generali Operations Service Platform
Generali Investments Partners
Generali Global Infrastructure
Sycomore
Lumyna
5 | Index
AUSTRIA & CENTRAL
AND EASTERN EUROPE
CHAPTER 01
RANKED AWARDS
SPECIAL MENTIONS, RECOGNITIONS
AND CERTIFICATIONS
6 | Index
TOP AWARDS
AUSTRIA
GENERALI VERSICHERUNG
ASSCOMPACT AWARDS
The “AssCompact Awards” are presented annually by “AssCompact”, a monthly and well-known
broker magazine in Austria; they are based on the opinion of insurance brokers and agents as well as
investment consultants on the products and services of domestic insurance companies:
1ST PLACE IN BEST SERVICE FOR AGENTS
1ST PLACE IN HOMEOWNER / HOUSEHOLD
1ST PLACE IN CASUALTY
7 | Index
RANKED AWARDS
AUSTRIA
GENERALI VERSICHERUNG
VERSICHERUNGS AWARD AUSTRIA
Wissma GmbH interviewed more than 500 independent insurance brokers and investment advisers in
Austria:
1ST PLACE IN MOTOR THIRD PARTY LIABILITY INSURANCE
1ST PLACE IN COMMERCIAL INSURANCE
3RD PLACE IN MOTOR HULL INSURANCE
CAREER BEST RECRUITER SILVER
Generali was awarded as one of the best employers in Austria for the twelfth time. The “Career’s
Best Recruiters” seal of approval is awarded to companies that deal with applicants honestly and
professionally. More than 60 different criteria are examined from the applicants’ point of view.
The analysis refers, for example, to the way applicants are approached on the company’s website
or the handling of speculative applications. The study covers the 500 largest Austrian companies
according to the “Top-500” ranking of the magazine Trend.
8 | Index
RANKED AWARDS
AUSTRIA
GENERALI VERSICHERUNG
TREND TOP 300 EMPLOYERS
In cooperation with the platform “kununu” and the market research institute “Statista”, the magazine
“trend” evaluated “Austria’s Top 300 Employers” for the fourth time in a row. Over 200,000 evaluations
from four different channels were included in the ranking. Generali Austria achieved 6th place in the
insurance sector. In total, Generali Austria was ranked 85th among all companies.
AUSTRIA’S MOST FAMILY-FRIENDLY EMPLOYERS 2021
The ranking of the most family-friendly companies in Austria is based on a study by “kununu”,
the largest employer evaluation platform in Europe, in cooperation with the media brand “freundin”.
The study is based on over 2,000,000 employer ratings. In 2021, Generali Austria was awarded as
one of those family-friendly employers.
THE GOLDEN 500
Every year, the financial magazine “Der Börsianer” awards the best companies - a total of 147 banks,
insurance companies, fund companies, as well as pension and provident funds - in the financial sector.
Generali took an excellent 5th place among them and 2nd place in the ranking of the best insurance
companies.
9 | Index
RANKED AWARDS
AUSTRIA
GENERALI VERSICHERUNG
CORPORATE DESIGN - INSURANCES 2021 BY TELEMARK MARKETING
The online survey by Telemark Marketing deals with the awareness and rating of the logos of Austria’s
six major insurance companies. Generali scored well on the question of brand awareness. Among all
the symbols queried, the highest level of awareness was achieved with 49 percent. 35 percent of the
participants also stated that they liked the lion best - meaning that Generali is in first place.
MOTOR INTERNATIONAL CLAIMS SATISFACTION SURVEY
17 European Generali companies evaluated cooperation with their respective partners. A great success
for Generali Austria’s foreign motor claims team, as it was voted into a top 3 position no less than five
times in the following categories:
1ST PLACE: SATISFACTION WITH THE QUALITY AND SPEED OF CLAIMS UPDATES
1ST PLACE: SATISFACTION WITH THE SPEED RECEIVED
OF SETTLEMENT OF STATEMENTS
2ND PLACE: SATISFACTION WITH THE SPEED OF COVER NOTE
2ND PLACE: SATISFACTION WITH THE QUALITY AND SPEED OF ISSUING STATEMENTS
3RD PLACE: SATISFACTION WITH THE STATEMENT OF MAJOR CLAIMS
10 | Index
SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS
AUSTRIA
GENERALI VERSICHERUNG
FMVÖ RECOMMENDER AWARD
The FMVÖ-Recommender was created in 2007 by the Austrian Financial Marketing Association and
is an award in the financial sector for outstanding customer orientation. Generali Versicherung AG was
awarded as “Insurance Company with a very good Customer Service”.
AUDIT WORKANDFAMILY (NATIONAL CERTIFICATE)
Generali Austria has been certified as a “Family-Friendly Company”. In order to keep the certification
mark, Generali submitted itself to the comprehensive auditing process.
TOP COMPANY FOR APPRENTICESHIPS IN LOWER AUSTRIA
FOR MORE THAN 10 YEARS
The Chamber of Commerce of Lower Austria awards companies as “Top company for apprenticeship
for more than 10 years” for their long-standing commitment to apprenticeship training. Generali is one
of those companies.
TOP COMPANY FOR APPRENTICESHIPS IN VIENNA
Together with the social partners, the Vienna Chamber of Commerce, the Vienna Chamber of Labor,
the Austrian Federation of Trade Unions and the Federation of Austrian Industry, the City of Vienna
awards the “Top Company for Apprenticeships in Vienna” seal of quality. For the second time in a row,
Generali Versicherung has been awarded.
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SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS
AUSTRIA
GENERALI VERSICHERUNG
EXCELLENT COMPANY FOR APPRENTICESHIPS IN VORARLBERG
The award “Excellent company for apprenticeships in Vorarlberg” is presented by the provincial
government of Vorarlberg, the Vorarlberg Chamber of Labor and the Vorarlberg Chamber of Commerce
to those companies that contribute to strengthening the importance of qualified apprenticeship training
and the image of apprenticeships. The regional office of Generali Vorarlberg has been awarded this seal
of approval for the third time.
MORGAN & MORGAN RATING
The analysis company Morgen & Morgen again rated occupational disability insurance
on the Austrian market. The conditions of the individual insurers were evaluated on the basis
of a total of 31 performance questions. Generali product again received the best rating (5 stars).
INFINMA (INSTITUTE FOR FINANCIAL MARKET ANALYSIS)
MARKET STANDARDS
The Institute for Financial Market Analysis (infinma) annually examines the rates of self-employed
occupational disability and self-employed disability insurance in Austria. Generali’s self-employed
occupational disability insurance and self-employed disability insurance fully comply with infima market
standards and receive a quality certificate.
12 | Index
TOP AWARDS
BULGARIA
GENERALI INSURANCE AD
GOLDEN APPLE IN THE CATEGORY PHILANTHROPIST
The Golden Apple Awards are awarded to individuals, organizations and institutions that have
contributed with their work to improving the lives and well-being of Bulgarian children. They were
organized by the National Network for Children for the eleventh consecutive year. Generali Insurance AD
won the award in the Philanthropist Category with The Human Safety Net Bulgaria.
13 | Index
RANKED AWARDS
BULGARIA
GENERALI INSURANCE AD
2ND PLACE IN THE THE “INSURERS FOR SOCIETY”
COMPETITION WITH THE HUMAN SAFETY NET INITIATIVE
The “Insurers for Society” competition awards the companies with the greatest contributions to society.
The contest is organized by the Association of Bulgarian Insurers, Bulgarian Association of Insurance
Brokers, Association of Insurance Brokers in Bulgaria and United Insurance Brokers.
In 2021 the seventh edition of the competition took place. The winners were chosen through votes by
the insurance companies and insurance brokers - members of the associations.
Generali Insurance AD won second place with the The Human Safety Net initiative.
TOP 100 EMPLOYERS IN BULGARIA
Career Show Index presents its ranking of the best employers in Bulgaria. The index collects the results
of employers based on Bulgarian and international awards received by them in the last 3 years.
Generali Insurance AD is among the top 100 employers in Bulgaria.
14 | Index
TOP AWARDS
CZECH REPUBLIC
GENERALI ČESKÁ POJIŠŤOVNA
BEST NON-LIFE INSURANCE COMPANY
The Best Insurance Company Competition, the most prestigious competition in the Czech market
evaluating banks and insurance companies, was dominated by Generali Česká pojišťovna in 2021.
For the first time in the history of this competition, an insurance Company won in three of the five
categories.
Besides the Best Non-life Insurance Company title, Generali Česká also won first place in the Most
Client-Friendly Non-Life Insurance Company and Most Client-Friendly Life Insurance Company
categories. In addition, Generali Česká pojišťovna won third place in the Best Life Insurance Company
category.
15 | Index
TOP AWARDS
HUNGARY
GENERALI HUNGARY
MABIASZ PRODUCT GRAND PRIX,
“GÉZA MUZSNAY MEMORIAL AWARD” AND A SPECIAL AWARD
At the Annual Conference of the Association of Hungarian Insurance Brokers (MABIASZ), the
organization evaluates the insurance companies every year. Being independent insurance intermediaries,
members of the Association can gain a full picture of the Hungarian insurance market and can credibly
articulate customers’ feedback about insurance products.
In 2021 Generali Hungary won gold in casco, home and property and liability insurance categories,
while the European Travel Insurance (EUB) won a gold in the travel insurance category.
The “Géza Muzsnay Memorial Award”, established by MABIASZ, aims to honor the professional and
human work and efforts made for the Hungarian insurance sector. In 2021 the members of MABIASZ
awarded this important recognition to Mihály Erdős, CEO of Generali Hungary.
Last but not least, Generali’s supporting activities during the pandemic and our 190th Anniversary were
recognized by the organization with a special award.
16 | Index
RANKED AWARDS
HUNGARY
GENERALI HUNGARY
FBAMSZ INSURANCE GRAND PRIX
At the annual conference the Association of Independent Brokers in Hungary (FBAMSZ),
the organization evaluates the insurance companies based on the quality of service every year.
In 2021, only three awards were announced. Generali Hungary won the gold medal in the most valuable
category: the “Smile award”, which recognizes the outstanding sales-support activity of Generali.
HR KOMM AWARD 2021
In 2021 hrpwr.hu, Üzlet & Pszichológia and Kreatív magazine announced for the fifth time the HRKOMM
Award, the most prestigious competition of the HR&Communication profession. In the category of
“Community-building solutions” Generali Hungary won a Silver Prize for our “Red cares about you”
campaign. During our campaign we organized live events (like theater, simultaneous cooking, Generali
„TED”) to provide a break during the busy November-December period. Our colleagues and agents
could join and follow the events in our closed Facebook group.
PRIZMA PR AWARD
The aim of the PRIZMA competition is to identify the best PR projects, agencies and clients in Hungary,
and to raise awareness of the key role of PR in communication. In the PR tools (blog/website/microsite),
Generali Hungary’s blog won the bronze medal.
17 | Index
RANKED AWARDS
HUNGARY
GENERALI HUNGARY
ONLINE VIDEO AUDIO AWARD (OVA), THE BEST THEMED SERIES OF THE YEAR
The Creative Magazine Online Video Audio Award (OVA) recognizes the outstanding work of the
Hungarian podcast and video field. The podcast series Generali Hungary Once Down (Egyszer lent)
became the best themed series of the year. In our podcast Rozi Lovas actress interviews people who
had to face in their lives with extreme difficult situations, and they managed to stand up.
GENERTEL
HYPNOSIS CRATIVE ADVERTISING COMPETITON,
COMMERSAL CAMPAIGN CATEGORY, SILVER
Hypnosis is one of Hungary’s oldest and most prestigious creative advertising competitions.
In the commercial campaign category, the AD named HAL (Fish), by our direct insurance company
Genertel, won the silver medal.
GOLDEN BLADE PRIZE, BRONZE
MAKSZ (Association of Hungarian Communication Agencies) honors the best creative communicational
solutions with the Golden Blade Prize (Arany Penge). Our direct insurance company Genertel won
bronze in two categories: the best online advertising, and the best cinematic solutions category with its
AD named Ben Kingsly - Bill - Simon.
18 | Index
TOP AWARDS
POLAND
GENERALI POLSKA
CUSTOMER FRIENDLY COMPANY 2020
Generali Polska awarded with the “Customer Friendly Company 2020” label. The certificate was
awarded on the basis of a customer survey conducted by an independent research company.
Generali was rated very positively by its clients, reaching the maximum index of 96%! The customer
opinion research is organized by the research agency Experience Institute.
19 | Index
RANKED AWARDS
POLAND
GENERALI POLSKA
FRIENDLY INSURANCE COMPANY
Generali Poland on the podium in all three categories of the monthly Gazeta Bankowa “Friendly
Insurance Company” competition. Generali Polska won in the motor insurance category (Division II,
Groups 3 and 10). We also placed second in the life insurance category (Division I) and in other personal
and property insurance, excluding motor insurance (Division II, excluding groups 3 and 10).
The success is even greater as 33 insurance companies operating on the Polish market participated
in this year’s edition.
THE BEST CLAIMS HANDLING AND THE MOST HONEST INSURER
Generali is on the podium in three out of five categories of the ranking of the best car insurance.
The consumers participating in the survey assessed Generali as the most efficient provider of motor
claims adjustment among all the companies surveyed. They also said that Generali is the most honest
insurer and a trustworthy brand. The ranking of the best car insurance, prepared by the Polish Institute
for Quality Research (PIBJA).
FINANCE ORDERS
The editors of Home & Market magazine awarded the following insurance products: Generali, with a
view to home and family and Generali, with a view to company. These are the next Generali products
awarded in the annual competition for the best products and services from the financial and sub-
financial market, which support business and consumers - Finance Orders.
20 | Index
RANKED AWARDS
POLAND
GENERALI POLSKA
SILVER UMBRELLA IN THE “NON-LIFE INSURANCE”
Home & Market magazine awarded Generali Polska with the Silver Umbrella in the “Non-life Insurance”
category. The editors appreciated the insurer for its commitment to fighting the pandemic and quickly
reorganizing the company’s operations in the COVID-19 era.
“BEST PARTNER IN BUSINESS”
Generali was awarded the title of “Best Partner in Business” by the economic magazine “Home &
Market”. The organizers emphasize that companies awarded the title of “Best Business Partner”
are characterized by an open attitude towards the customer.
MANAGER OF THE YEAR 2021
Roger Hodgkiss, CEO of the Generali Polska companies, was awarded the title of the Manager of
the Year 2021 by Home & Market magazine. 25 leading Polish managers were awarded, including
presidents of banks and insurance companies. Roger Hodgkiss was recognised by the editorial office
“for creating an organization that plays an active and key role in the insurance market, so that the quality
of people’s life is significantly improved thanks to the insurance.”
21 | Index
RANKED AWARDS
POLAND
GENERALI POLSKA
POLAND’S BEST EMPLOYERS 2021 RANKING
Generali has been recognized by Forbes Polska as the best workplace in the insurance industry.
Generali Polska took the first place in the ranking, scoring 81.47 points out of 100. In the entire ranking
(covering various industries) Generali was ranked 9th. Poland’s Best Employers 2021 is a list of 300
companies operating in Poland, whose outstanding achievements in the field of HR have been honoured
with the title of the best employer. The study was based on a list of approximately 1,800 employers
employing at least 250 employees in Poland.
FIRST PLACE IN THE HOME INSURANCE RANKING
PREPARED BY RZECZPOSPOLITA
The editors appreciated Generali for a wide scope of protection with a small number of exclusions of
liability, a favourable price-to-coverage ratio, the use of replacement value without age limits, extensive
protection with gross negligence, no franchises and own shares, a wide offer for a house under
construction and a medical package. The editors also drew attention to the wide range of assistance
services offered by Generali.
22 | Index
RANKED AWARDS
POLAND
GENERALI POLSKA
RANKING PREPARED BY RZECZPOSPOLITA:
The editors appreciated Generali for a wide scope of protection with a small number of exclusions of
liability, a favourable price-to-coverage ratio, the use of replacement value without age limits, extensive
protection with gross negligence, no franchises and own shares, a wide offer for a house under
construction and a medical package. The editors also drew attention to the wide range of assistance
services offered by Generali.
1ST PLACE IN THE HOME INSURANCE
1ST PLACE IN THE MOTOR PACKAGE INSURANCE
23 | Index
RANKED AWARDS
POLAND
GENERALI POLSKA
BEST LIFE INSURANCE
Polish Institute for Quality Research has checked what customers think about insurance companies
offering life insurance policies. The test included 10 insurers. They asked if it was easy to get
comprehensive information about their insurance products, if the terms and conditions were clearly
explained, if customers received expert advice before making a decision and if they felt well protected
when choosing a specific insurance. Other questions concerned customer service, the ease of making
contact, the courtesy and competence of staff, the company’s clear and regular communication,
and financial conditions. Finally, the willingness to recommend the insurer to friends was verified.
After counting the votes, we selected the top insurance companies offering home insurance policies.
This group includes Warta - first place, Generali and Aviva - second place with the same number of
points and PZU - fourth place. The first three companies appear in the top three in the all assessed
categories: customer service, the terms and conditions, communication with clients. “This means that
these companies meet customer expectations in this area to the highest degree.” Generali was ranked
in the top three in all these categories.
LIDER 2020 COMPETITION IN THE INSURANCE
AND OTHER FINANCIAL INSTITUTIONS CATEGORY
Generali Polska was awarded by Gazeta Bankowa for the project: Leon - artificial intelligence as support
in customer service. Generali Polska took second place in the Lider 2020 competition in the Insurance
and other financial institutions category. Leon is a virtual assistant that focuses on comprehensive
customer support 24 hours a day. Chatbot answers customer questions from three areas: damage
claims and claims, service policy and sales.
24 | Index
RANKED AWARDS
POLAND
GENERALI POLSKA
ORDERS OF FINANCE
The journalists of Home & Market awarded two Generali’s insurance products with Orders of Finance:
home insurance (Generali, with home and family in mind) and travel insurance (Generali, with business
in mind).
GENERALI POLAND BEST EMPLOYER 2021
Generali Polska was awarded by Gazeta Finansowa the title of “Najlepszy Pracodawca 2021”
(“Best Employer 2021”) in the category of insurance.
25 | Index
SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS
POLAND
GENERALI POLSKA
EVENTS OF THE MONTH - FEBRUARY 2021
Changes to Generali’s products (known as the “product carnival”) were selected by Gazeta
Ubezpieczeniowa as the Initiative of the Month. The editors noted that it was “a deep modification
of the product offer, within which the limits of liability were extended and new elements were introduced
to housing, motor, travel and small and medium enterprises insurance”.
26 | Index
SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS
POLAND
GENERALI POLSKA
INNOVATION OF THE MONTH FOR JULY
Generali travel insurance “guaranteeing payment of compensation without formalities in the case of
a sudden drop in temperature or rainfall” has been recognized by Gazeta Ubezpieczeniowa as the
Innovation of the Month in July 2021. Generali was awarded for pioneering parametric insurance offer
on the Polish market.
EVENTS OF THE MONTH - PRODUCT OF THE MONTH - NOVEMBER 2021
Generali Polska was awarded by Gazeta Ubezpieczeniowa in the “Product of the month” category
for the discount protection with a price guarantee after one case of MTPL claim. The new product of
Generali Polska is a unique solution on the market, allowing customers with the best insurance history
not to experience a price change in the event of one MTPL claim.
TOP MARKA 2021
Generali took 4th place in the insurance category at the 14th edition of the Top Marka 2021 awards.
The award was granted following a detailed analysis of press, internet and social media materials
published in the period from 1 July 2020 to 30 June 2021.
27 | Index
TOP AWARDS
ROMANIA
GENERALI ROMANIA
COMPANY OF THE YEAR - EXCELENCE IN QUALITY OF SERVICES
The “Company of the year - Excelence in Quality of Services” Award goes to the insurer that has shown
the most dilligence and dedication in satisfying the needs of its customers every year. The award
ceremony has been organized yearly, for more than 20 years, by the specialized insurance publication
XPRIMM Insurance & Pensions.
28 | Index
RANKED AWARDS
ROMANIA
GENERALI ROMANIA
MOST INNOVATIVE CASCO PRODUCT
Casco Perfecto, Generali Romania’s policy for damages to personal vehicles, has been recognized as
the best product in its class during the 26th edition of the “Financial Market Magazine” Awards Gala.
Casco Perfecto benefits from a multi channel distribution mix, including a fully online module, while it
offers online or offline options for quick and easy claims settlement for claims.
29 | Index
SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS
ROMANIA
GENERALI ROMANIA
DIGITALIZATION AWARD
Thanks to its solid improvements in end-to-end digital services, Generali Romania has been recognized
for its digitalisation prowess during 2021 at the 21st edition of the “Insurance Market Awards Gala”
organised by PRIMM Insurance & Pensions Magazine.
SPECIAL AWARD FOR THE CSR ACTIVITY
In a pandemic context, Generali Romania has been active with a lot of community involvement, from
constantly supporting the development of The Human Safety Net initiative, to helping hospitals in the
fight against the Covid-19 waves, while modernising 5 pedestrian crossings to reduce the high number
of road accidents.
30 | Index
TOP AWARDS
ROMANIA
GENERALI PENSII
BEST IN PILLAR II PENSIONS ADMINISTRATOR
Generali Pensii has been named the Best Pillar II Private Pensions Administrator during the 26th edition of
the “Financial Market Magazine” Awards Gala for its track record of delivering best-in-class returns for its
participants, through a solid and responsible investment strategy.
31 | Index
TOP AWARDS
SERBIA
GENERALI OSIGURANJE SRBIJA
MANAGER OF THE YEAR
At the 10th edition of the Serbian Association of Managers, CEO Dragan Filipović received the Manager
of the Year Award. SAM honours managers, employers, companies and individuals with these
prestigious awards as recognition of their excellence in improving the business environment, promoting
the managerial profession and leadership, socially responsible business and a better life for all citizens.
32 | Index
RANKED AWARDS
SERBIA
GENERALI OSIGURANJE SRBIJA
AWARD DJORDJE VAJFERT FOR THE SUPPORT AND DEVELOPMENT OF FAMILIES.
The Serbian Chamber of Commerce awarded the companies that have demonstrated the greatest
commitment to the principles of social responsibility in Serbia with the National Award Djordje Vajfert for
Corporate Social Responsibility. 15 companies were awarded, and Generali Osiguranje Srbija has been
recognized as leader in family support and development.
This award is confirmation that we are on the right track with the Human Safety Net project and we
are providing help to people in need; but it is also an inspiration to continue to recognise the needs of
vulnerable families and work hard to design projects to satisfy those needs.
“WE VALUE OUR CLIENTS” AND “TOP EXCELLENCE”
For the second year in a row, Generali Osiguranje Srbija received the prestigious “We value our clients”
and “Top excellence” medals for the excellent relations with clients and employees. The medals are
awarded by the international organisation ICERTIAS within the “Friends of Clients” program.
33 | Index
RANKED AWARDS
SERBIA
GENERALI OSIGURANJE SRBIJA
MOST GENDER-SENSITIVE COMPANIES
- FLOWER OF SUCCESS FOR THE DRAGON WOMAN
For the second year in a row, the Association of Business Women of Serbia awarded Generali
Osiguranje Srbija as the most gender-sensitive company. At the Flower of Success for the Woman of
the Dragon event, held on November 4th, 2021, Generali won 3rd place in the category “Most Gender-
sensitive Companies”. This Recognition has been awarded since 2018 to large companies that apply
the 5 United Nations Principle for the Empowerment of Women and which have provided the best model
for including women in supply chains.
BEST TALENT DEVELOPMENT COMPANY, BEST TALENT INITIATIVE
AND BEST NON-ACADEMIC EDUCATOR TITLE
The AFA has awarded the companies that stand out for the best talent development practices in
Serbia. Prestigious awards in three categories were won by Generali Serbia. AFA is a global community
committed to the economic empowerment of women, their professional development, as well as
networking and active involvement in creating an equal opportunity future and society.
34 | Index
TOP AWARDS
SLOVAKIA
GENERALI POISŤOVŇA, SLOVAKIA
ZLATÁ MINCA 2020 (GOLDEN COIN)
The most Innovative Insurance Company of the Year:
1ST PLACE IN CATEGORY: RISK LIFE INSURANCE
1ST PLACE IN CATEGORY: CREDIT PROTECTION INSURANCE
1ST PLACE IN CATEGORY: THE IIND PENSION PILLAR
35 | Index
RANKED AWARDS
SLOVAKIA
GENERALI POISŤOVŇA, SLOVAKIA
HERMES COMMUNICATOR AWARDS
1ST IN CATEGORY: CUSTOMER CARE
SIBAF AWARD
1ST IN CATEGORY: CASCO
SLOVAK ASSOCIATION OF INSURANCE BROKERS (SASP) AWARDS
Overall winner in non-life insurance:
1ST PLACE IN THE CASCO CATEGORY
1ST PLACE IN THE MOTOR THIRD-PARTY LIABILITY INSURANCE CATEGORY
1ST PLACE IN THE COMMERCIAL PROPERTY AND BUSINESS LIABILITY INSURANCE
1ST PLACE IN THE RISK LIFE INSURANCE / INSURANCE CATEGORY
DISEASE AND ACCIDENT
36 | Index
RANKED AWARDS
SLOVAKIA
GENERALI POISŤOVŇA, SLOVAKIA
SIBAF
2ND PLACE IN CATEGORY: PERSONAL INSURANCE
3RD PLACE IN CATEGORY: BUSINESS AND INDUSTRY INSURANCE CATEGORY
TREND TOP AWARDS
2ND PLACE IN CATEGORY: INSURANCE COMPANY
ZLATÁ MINCA 2020 (GOLDEN COIN)
2ND PLACE IN CATEGORY: LIFE INVESTMENT INSURANCE
2ND PLACE IN CATEGORY: CASCO
2ND PLACE IN CATEGORY: MTPL
2ND PLACE IN CATEGORY: PROFESSIONAL INSURANCE
3RD PLACE IN: TRAVEL INSURANCE D PLACE AND PROPERTY INSURANCE
37 | Index
RANKED AWARDS
SLOVAKIA
GENERALI POISŤOVŇA, SLOVAKIA
SLOVAK ASSOCIATION OF INSURANCE BROKERS (SASP) AWARDS
2ND PLACE IN THE TRAVEL INSURANCE OF NATURAL PERSONS CATEGORY
3RD PLACE IN THE PROPERTY INSURANCE OF NATURAL PERSONS CATEGORY
38 | Index
TOP AWARDS
SLOVENIA
GENERALI SLOVENIA
SUPERBRAND SLOVENIA 2021
Generali Slovenia has been awarded with the Superbrand Slovenia 2021 title, given to the best and most
recognizable brands by the international organisation Superbrands. During the annual selection process,
jury members considered the quality, differentiation, trust and the emotion of the brand. Based on these
4 qualities, our Generali brand has been awarded again! This means that our clients appreciate our
brand for its quality, its strengths and uniqueness, and its brand values. Above all, they trust and identify
with Generali. Superbrands is an independent global branding authority that recognizes the best brands
in almost 100 countries, on 5 continents.
39 | Index
RANKED AWARDS
SLOVENIA
GENERALI SLOVENIA
BEST HR PRACTICE AWARD
Generali Slovenia was awarded for its successful work in HR, committed to excellence and efficiency,
in a competition organised by the Faculty of Organisational Sciences of the University of Maribor, the
career and employment portal MojeDelo.com and SPIRIT Slovenia. Our winning project, “Connected at
a Distance”, included a number of activities that we launched in the company during the pandemic to
improve the well-being, engagement and connection of our people while working from home.
40 | Index
SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS
SLOVENIA
GENERALI SLOVENIA
FINALISTS OF THE EFFIE AWARDS FOR OUR MERGER CAMPAIGN
The Effie Awards are a global recognition for companies and agencies whose advertising demonstrates
a successful link between marketing communications and their achievements. Our placement as finalists
proves that our communication goes beyond marketing and business objectives.
FINALISTS OF THE “SOCIALLY RESPONSIBLE SYNERGIES AWARDS”
FOR OUR THSN ACTIONS
Thanks to the voluntary activities carried out in Slovenia through The Human Safety Net, Generali
Slovenia was selected as a finalist for the “Socially Responsible Synergies Award”.
41 | Index
RANKED AWARDS
SLOVENIA
GENERALI INVESTMENTS, SLOVENIA
THE BEST MUTUAL FUND 2021
Generali Investments has once again received the Best Mutual Funds accolation from the financial
magazine, Moje Finance. The top awards for 2021 went to the following funds: for 3-year and
10-year periods in the European Corporate and Aggregate Bond category: Generali Bond and for
a 10-year period in the Money Market - EUR category: Generali MM. In eleven years of the event,
Generali Investments has received as many as 34 awards and is regularly ranked among the most
awarded companies.
42 | Index
FRANCE
& EUROP ASSISTANCE
CHAPTER 02
RANKED AWARDS
SPECIAL MENTIONS, RECOGNITIONS
AND CERTIFICATIONS
43 | Index
TOP AWARDS
FRANCE
GENERALI FRANCE / BU DISTRIBUTION
LES “ETOILES DU COURTAGE”
PLANETE CSCA organised the first edition of the Etoiles du Courtage to allow member brokers
to nominate their favourite insurance partners.
In 2021, Generali France received 9 out of 14 awards against other insurers:
• Property damage.
• Liability and Legal Protection.
• Preferred Suppliers in Fire, Accident and any other Risks sector.
• Retirement/ Corporate Savings Insurance.
• Retirement/ Savings Insurance for individuals and professionals.
• Best management services.
• Best compensation services.
• Best sales support.
• Best Company.
44 | Index
RANKED AWARDS
FRANCE
GENERALI FRANCE / BU DISTRIBUTION
DREAM TEAM 2021:
CHARLES-PHILIPPE MOURGUES, CHEF DE RÉGION ILE-DE-FRANCE GRAND
COURTAGE ET COURTAGE SPÉCIALISÉ EST LAURÉAT DE LA DREAM TEAM 2021,
DANS LA CATÉGORIE “DIRECTEUR DE LA DISTRIBUTION, ORGANISÉE
PAR NEWS ASSURANCE PRO”
Dream Team is a new competition aimed at professionals in the insurance sector. Each year, News
Assurances Pro invites its readers to make up the most influential team on the market.
Charles-Philippe Mourgues, Regional Manager for Ile-de-France, is the winner of the Dream Team 2021,
in the “Distribution Manager” category.
GLOBAL AGENT EXCELLENCE CONTEST
The Global Agent Excellence Competition celebrates the most innovative agents in terms of digital
adoption, data collection and new approaches to the market.
Arnaud David won the 2nd prize for the best Generali agent in the world.
45 | Index
RANKED AWARDS
FRANCE
GENERALI FRANCE /
BU EPARGNE BU INVESTISSEMENT /
GENERALI WEALTH SOLUTIONS / RSE ET THSN
LTP AWARD GENERALI 2021
The “Generali Investissement à Impact” project received the award for the best CSR initiative for the
creation of the first ever Generali Impact Investment Fund to support initiatives that help the most
vulnerable in connection with The Human Safety Net.
GENERALI FRANCE / BU EPARGNE
LE PER GENERALI PATRIMOINE:
TROPHÉE D’OR DU MEILLEUR PER INDIVIDUEL
(DISTRIBUÉ PAR DES BANQUES ET ASSUREURS) (LE REVENU)
In 2021, for the first time, Le Revenu awarded the eight best individual retirement savings plans on
the French market with a Gold Trophy, among them “Le PER Generali Patrimoine” - (Plan d’ Epargne
Retraite - PER).
46 | Index
RANKED AWARDS
FRANCE
GENERALI FRANCE / BU EPARGNE
GENERALI PATRIMOINE:
1ER PRIX / CATÉGORIE PLATEFORME ASSURANCE VIE
- PALMARÈS DES FOURNISSEURS 2021 (GESTION DE FORTUNE)
Each year, the “Palmarès des Fournisseurs” rewards the best Independent Financial Advisors’ suppliers
in 24 categories, and in 2021, “Generali Patrimoine” won the first prize in the “Life Insurance Platform”
category.
GENERALI PATRIMOINE
HIMALIA
GENERALI EPARGNE SALARIALE
The magazine Investissement Conseils organizes Les Pyramides de la Gestion de Patrimoine annually,
an event to reward the best performing, most innovative and the most popular companies with
independent asset management advisors, based on an IFA survey.
In 2021:
• Generali Patrimoine: 2ème dans la Catégorie Assurance “meilleure plateforme assurance vie”.
• Himalia: 2ème dans la Catégorie “meilleur contrat d’assurance vie”.
• Generali Epargne Salariale: 2ème dans la catégorie “meilleure société en épargne salariale”.
47 | Index
SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS
FRANCE
GENERALI FRANCE / BU EPARGNE
LABEL OF EXCELLENCE “HIMALIA”
LABEL OF EXCELLENCE “ESPACE INVEST 5”
The Label of Excellence rewards the best offers in the insurance market by type of products,
guarantees both life and (P&C), through a wide range of criteria.
48 | Index
RANKED AWARDS
FRANCE
GENERALI FRANCE / BU FINANCE
SOMMET DES LEADERS DE LA FINANCE
The Finance Department of Generali France won the 2021 Gold Trophy in the “Finance, Asset
Management, Insurance” category for its active contribution to the company’s strategic transformation
and innovation.
This award recognizes the initiatives, achievements and players in the transformation of the finance
function in three specialties: Best Sector-specific Finance Department, Best Corporate Investment Bank
and Best Specialist Adviser.
GENERALI FRANCE / BU INVESTISSEMENTS
EFMA AWARDS
The Efma - Accenture Innovation in Insurance Awards aims to recognize the most innovative projects,
initiatives and ideas in insurance, globally. Winners are awarded by their peers, with a rigorous,
independent process ensuring the credibility of the awards.
Generali France won a silver medal at the EFMA in the “Core Insurance Transformation” category for its
use of the Iznès blockchain in the processing of mutual fund transactions.
49 | Index
RANKED AWARDS
FRANCE
GENERALI FRANCE /
BU PROFESSIONNEL PETITE ENTREPRISE
MON REBOND PRO
Professional event to reward players in the insurance sector.
Mon Rebond Pro won the Bronze Trophy in the “Technological Innovation” category at the Trophées
de l’Assurance.
GENERALI FRANCE / BU RELATIONS HUMAINES
PALMARÈS DES ENTREPRISES PRÉFÉRÉES DES ÉTUDIANTS
ET DES JEUNES DIPLOMÉS
Generali France made it into the Top 3 of the “Insurance / Mutual” category of Companies preferred
by students and young graduates, according to the Annual Harrisint Study.
50 | Index