Generali Awards Booklet 2021

RANKED AWARDS

FRANCE

PRUDENCE CRÉOLE (FILIALE GENERALI FRANCE)

MEDEF BUSINESS AWARDS

Prudence Créole won the “Coup de Coeur” award at the 2021 Medef Business Awards for its CSR
approach through the “Excellence 2022” strategic plan.
This competition aims to reward companies encouraging concrete and daily CSR actions.

51 | Index

SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS

FRANCE

GENERALI FRANCE / BU PROTECTION SOCIALE
- PROFESSIONNEL PETITE ENTREPRISE

LABEL OF EXCELLENCE “LA PRÉVOYANCE PRO”

LABEL OF EXCELLENCE “100% PRO ARTISANS COMMERÇANTS”

LABEL OF EXCELLENCE “100% PRO SERVICES”

The Label of Excellence rewards the best offers in the insurance market by type of products,
guarantees both life and (P&C), through a wide range of criteria.

52 | Index

SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS

FRANCE

GENERALI FRANCE / BU PARTICULIERS

LABEL OF EXCELLENCE “L’AUTO GENERALI”
LABEL OF EXCELLENCE “L’HABITATION GENERALI”

The Label of Excellence rewards the best offers in the insurance market by type of products,
guarantees both life and (P&C), through a wide range of criteria.

GENERALI FRANCE / BU PARTICULIERS - PARTENARIATS

LABEL OF EXCELLENCE “PROTECTION JURIDIQUE VIE PRIVÉE”
LABEL OF EXCELLENCE “PROTECTION ENTREPRISE & DIRIGEANT”

The Label of Excellence rewards the best offers in the insurance market by type of products,
guarantees both life and (P&C), through a wide range of criteria.

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TOP AWARDS

EUROP ASSISTANCE GROUP

GENERALI GLOBAL ASSISTANCE

STEVIE® AWARD

Generali Global Assistance’s Travel Insurance and Assistance Services division have been honored in
February’2021 with a Stevie® Award with a Silver medal in the category of Customer Service Training
or Coaching Program of the Year.

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RANKED AWARDS

GENERALI GROUP

GENERALI GLOBAL ASSISTANCE

THE 10 BEST TRAVEL INSURANCE COMPANIES

To determine the Best Travel Insurance Companies, U.S. News evaluated ratings and scores from
insurance websites such as Squaremouth, InsureMyTrip and AM Best, in addition to reviewing
recommendations from travel industry sources and consumers.

55 | Index

TOP AWARDS

LUXEMBOURG

GENERALI LUXEMBOURG S.A.

LUXFLAG

This new label, unique in Europe, for insurance products and with international recognition in the CSR
sector, confirms once again that Generali Luxembourg is among the “first movers” in green finance from
a European perspective. Thanks to our deep convictions in Environmental, Social and Governance (ESG)
matters, we continue our efforts on the sustainable and responsible development of our solutions so that
our actions are a reflection of our DNA. This new award will allow investors and their advisors to translate
their ESG objectives and beliefs into the transparent and wide range of sustainable fund choices offered
by our insurance solutions.

56 | Index

RANKED AWARDS

LUXEMBOURG

GENERALI LUXEMBOURG S.A.

PYRAMIDE DE LA GESTION DE PATRIMOINE

According to a survey sent to all IFAs in France, Generali Luxembourg was considered the best life
insurance company under Luxembourg law in 2021. Generali Luxembourg was voted best life insurance
company in Luxembourg for the third year in a row.

ENTREPRISE RESPONSABLE

Our convictions in terms of social responsibility have enabled Generali Luxembourg to formalise
and validate all the implemented actions and those to come, based on the social dimension, good
governance and the environment, and thus to obtain the “Responsible Company” label.

RESPONSIBILITY EUROPE - CSR LABEL

Generali Luxembourg was awarded with the Responsibility Europe prize, the new European umbrella
brand for sustainable development and CSR labels, of which the INDR is one of the three founding
partners. This label serves companies and organisations wishing to give their social and environmental
commitments international recognition.

57 | Index

TOP AWARDS

EUROP ASSISTANCE

EUROP ASSISTANCE GREECE

BUSINESS SUPERBRAND GREECE 2021-22

As recognition of our brand strength and value in the Greek market, Europ Assistance Greece received
the Business Superbrand 2021-22 title, with particular reference to our insurance services.

58 | Index

TOP AWARDS

EUROP ASSISTANCE

EUROP ASSISTANCE ITALIA

PREMIO AZIENDA SENZA FUMO 2021 (1MA ED.)

Europ Assistance Italia received this award thanks to its work to promote a culture of health in the
workplace by creating concrete actions to ensure that employees are aware not only of the damage that
smoking can do, but all of the benefits for those who quit.

59 | Index

RANKED AWARDS

EUROP ASSISTANCE

EUROP ASSISTANCE ITALIA

HEALTH & MEDMAL INSURANCE AWARDS 2021

Europ Assistance Italia was awarded in the Customer Experience Category for Important Investments
in the Innovation of our Health Offer.

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GERMANY

CHAPTER 03

RANKED AWARDS

SPECIAL MENTIONS, RECOGNITIONS
AND CERTIFICATIONS

61 | Index

TOP AWARDS

GERMANY

GENERALI DEUTSCHLAND AG

DEUTSCH-ITALIENISCHE WIRTSCHAFTSVEREINIGUNG MERCURIO
/ PREMIO MERCURIO 2021

The award was presented to Generali Deutschland AG for implementing strategic measures to transform
and grow the insurance industry in Europe.
The award highlighted the successful management of Generali in Germany, which has achieved a
significant improvement in its competitive position through operational efficiency, a focus on profitable
growth and a strong focus on innovation with the introduction of unique products. A special mention
also went to Generali Deutschland AG’s social commitment through the global initiative The Human
Safety Net.

62 | Index

TOP AWARDS

GERMANY

GENERALI DEUTSCHLAND VERSICHERUNG AG,
GENERALI DEUTSCHLAND LEBENSVERSICHERUNG AG,
GENERALI DEUTSCHLAND KRANKENVERSICHERUNG AG

ASSEKURATA ASSEKURANZ RATING-AGENTUR GMBH

According to an evaluation of Assekurata, a rating agency based in Cologne, Generali Deutschaland is
repositioned at higher levels for three insurance areas: life, property, health.
Assekurata gave Generali Deutschland Lebensversicherung and Generali Deutschland Versicherung
each an A+ (“very good”), and Generali Deutschland Krankenversicherung an A (“good”).

63 | Index

RANKED AWARDS

GERMANY

GENERALI DEUTSCHLAND VERSICHERUNG AG

FRANKE & BORNBERG: “FFF+” / ACCIDENT INSURANCE

The independent rating agency Franke & Bornberg awarded the highest rating to Unfall Aktiv accident
insurance for adults up to 69.

STIFTUNG WARENTEST: “SEHR GUT” / PRIVATE LIABILITY FOR FAMILIES

Stiftung Warentest awarded personal liability insurance the grade “very good” in the current study.

FOCUSMONEY: “FAIRSTER KFZ-VERSICHERER” / (FAIREST MOTOR INSURER9

The renowned business magazine FOCUS MONEY, in cooperation with the market research institute
Service Value, has investigated customer satisfaction with their motor insurance. In these representative
studies, FOCUS MONEY awarded Generali, among other things, with the seal of approval “Fairest Motor
Service Insurer for 5 Years.

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RANKED AWARDS

GERMANY

GENERALI DEUTSCHLAND LEBENSVERSICHERUNG AG

STIFTUNG WARENTEST SCHÜLER BU-RATING (FOUNDATION WAITING
TEST STUDENT BU RATING) / BESTBEWERTUNG: “SEHR GUT”

Stiftung Warentest rated the independent BU of Generali Lebensversicherung AG for schoolchildren as
“very good”.

FRANKE & BORNBERG BU-UNTERNEHMENSRATING
(DISABILITY INSURANCE-RATING) / BESTBEWERTUNG “FFF+”

The independent rating agency Franke & Bornberg gave Generali Lebensversicherung AG the top rating
“FFF +” in the course of its BU corporate rating.

STIFTUNG WARENTEST: “SEHR GUT” / SELBSTÄNDIGE BU
(INDEPENDENT OCCUPATIONAL DISABILITY INSURANCE)

Stiftung Warentest rated the independent BU of Generali Lebensversicherung as “very good”.

65 | Index

RANKED AWARDS

GERMANY

GENERALI DEUTSCHLAND KRANKENVERSICHERUNG AG

FINANZTEST: “SEHR GUT” / ZAHNZUSATZVERSICHERUNG (DENTAL INSURANCE)

In the assessment of supplementary dental tariffs, the PlanZ1 tariff was rated “very good” by Finanztest.

FINANZTEST: “SEHR GUT” / FOREIGN HEALTH INSURANCE

Finanztest evaluated the international travel health insurance tariff ReiseE (for individuals) and the tariff
ReiseF (for families) in the segment of automatically renewing annual policies with the grade “very good”
(1.2 and 1.5 respectively).

EURO: “SEHR GUT+” / CARE INSURANCE

The rate “PflegeBahr” achieved “very good +” in the magazine € Euro on the basis of the data from
Morgen & Morgen.

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TOP AWARDS

GERMANY

COSMOSDIREKT

DEUTSCHES INSTITUT FÜR SERVICE-QUALITÄT
/ BELIEBTESTER KFZ-VERSICHERER 1. PLATZ

CosmosDirekt was named the most popular direct motor insurer by the Deutsches Institut für Service-
Qualität (quality rating: “very good”). Customers were convinced by both the service and value for
money.

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RANKED AWARDS

GERMANY

COSMOSDIREKT VERSICHERUNG AG

HANDELSBLATT / PREIS-LEISTUNGSVERHÄLTNIS-EXZELLENT
(PRICE-PERFORMANCE RATIO-EXCELLENT) / SERVICE

According to a study by the trade journal “Handelsblatt”, CosmosDirekt is characterized by
an excellent price-performance ratio.

DIE WELT / SERVICE- CHAMPIONS NR. 1 DER DIREKTVERSICHERER / SERVICE

Big cross-industry customer survey on the customer service experienced: CosmosDirekt is among
others the winner of the category “direct-selling insurer” with gold medal rank => Service Champion No.
1 of direct-selling insurers Award.

68 | Index

RANKED AWARDS

GERMANY

COSMOSDIREKT LEBENSVERSICHERUNG AG

STIFTUNG WARENTEST BU-RATING (FOUNDATION WAITING TEST
STUDENT BU RATING) / BESTBEWERTUNG: “SEHR GUT” / SELBSTÄNDIGE BU

Stiftung Warentest rated the independent BU as “very good”.

WIRTSCHAFTSWOCHE RLV-RATING
(RISK LIFE INSURANCE-RATING) / BESTBEWERTUNG: “SEHR GUT”

WirtschaftsWoche rated RLV of Cosmos as “very good”.

HANDELSBLATT RLV-RATING / BESTBEWERTUNG: “SEHR GUT”

Handelsblatt rated RLV der Cosmos as “very good”.

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RANKED AWARDS

GERMANY

DIALOG VERSICHERUNG AG

FRANKE & BORNBERG: “FFF+” / HOMEOWNERS INSURANCE

The independent rating agency Franke & Bornberg has awarded residential building insurance with
the highest rating.

FOCUSMONEY: “FAIRSTER MAKLERVERSICHERER” (FAIREST BROKER INSURER)

On behalf of Focus Money and Focus Money Versicherungsprofi, the management consultancy
ServiceValue examined German broker insurers for their fairness. Specifically, Dialog was rated “very
good” in the criteria “fairest broker insurer,” “broker support,” “products,” and “quotation and sales
software”.

SERVICERATING GMBH: “SEHR GUT”

ServiceRating GmbH assessed the service quality of Dialog’s broker service and awards the test rating
“very good” with a distinction of 4 crowns.

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RANKED AWARDS

GERMANY

DIALOG LEBENVERSICHERUNG AG

FRANKE & BORNBERG / BESTBEWERTUNG: “FFF” /
(INDEPENDENT OCCUPATIONAL DISABILITY INSURANCE)

The independent rating agency Franke & Bornberg gives the independent BU Dialog
the top rating “FFF+”.

FRANKE & BORNBERG / BESTBEWERTUNG: “FFF+” / RISK LIFE INSURANCE

The independent rating agency Franke & Bornberg awards Dialog RLV the top rating “FFF +”.

FRANKE & BORNBERG / BESTBEWERTUNG: “FFF+” / BALANCE SHEET FIGURES

Dialog’s balance sheet figures were given the top rating “FFF+”.

71 | Index

RANKED AWARDS

GERMANY

ADVOCARD RECHTSSCHUTZVERSICHERUNG AG

FRANKE & BORNBERG :”FFF” / LEGAL PROTECTION FAMILY

The independent rating agency Franke & Bornberg rated the legal protection insurance of Advocard for
families as “excellent” / “FFF”.

FOCUS MONEY / HÖCHSTE NACHHALTIGKEIT:
(HIGHEST SUSTAINABILITY) “SEHR GUT”

FocusMoney certifies the Advocard in highest sustainability with a “very good” grade.

72 | Index

RANKED AWARDS

GERMANY

ENVIVAS KRANKENVERSICHERUNG AG

FINANZTEST: “SEHR GUT” / TARIF TREVELXN / TARIF TRAVELXF

Finanztest rated the TravelXN rate (for individuals) and the TravelXF rate (for families) in the segment of
automatically renewing annual policies as “very good” (1.2 and 1.4, respectively).

FOCUS-MONEY / DFSI: “SEHR GUT” / DENTAL INSURANCE

In the evaluation of supplementary dental tariffs, the ZahnFlex.MAX tariff was awarded with the grade
“very good” by Finanztest at FocusMoney in cooperation with DFSI.

FINANZTEST: “SEHR GUT” DENTAL INSURANCE

When evaluating additional dental tariffs, the ZahnFlex.MAX tariff was awarded the grade “very good” in
the financial test.

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SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS

GERMANY

GENERALI KRANKENVERSICHERUNG AG
/ TRARIF: REISEE / REISE F

FINANZTEST / QUALITÄTSURTEIL: SEHR GUT

Finanztest rated the ReiseE (for individuals) and ReiseF (for families) international travel health insurance
rates in the auto-renewal annual policy segment as “very good” (1.2 and 1.5, respectively).

TK / ENVIVAS / TRARIF: TRAVEL XN

FINANZTEST / QUALITÄTSURTEIL: SEHR GUT

Annual expatriate health insurance policies for families and individuals in force worldwide were reviewed
on the basis of their policy conditions as at 1 March 2021. The criteria for the review were: General
conditions; Medical benefits; Medical repatriation, child care, repatriation and burial; War, pandemic,
epidemic, nuclear energy benefits; Comprehensibility.

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INTERNATIONAL

CHAPTER 04

RANKED AWARDS

SPECIAL MENTIONS, RECOGNITIONS
AND CERTIFICATIONS

75 | Index

TOP AWARDS

GENERALI HONG KONG

HONG KONG INSURANCE AWARDS 2021

EXCELLENCE IN ESG AND SUSTAINABILITY TOP 3

Generali Hong Kong ranked among the Top 3 in “Excellence in ESG and Sustainability” in the Hong
Kong Insurance Awards 2021. The Hong Kong Insurance Awards, organized by the Hong Kong
Federation of Insurers, is one of the most prestigious brand elections in the industry and recognizes
companies for their top performance and innovations.

This award is evidence of our efforts to make ESG and sustainability an integral part of our business.
In Generali Hong Kong, half of our new Life business is derived from green and social products, and our
gender ratio in leadership is 60% women and 40% men. We also actively run D&I and CSR programs
throughout the year. We are committed to providing integrated solutions that add genuine value to
people’s lives, our planet, and future generations.

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RANKED AWARDS

GENERALI HONG KONG

BENCHMARK WEALTH MANAGEMENT AWARDS 2021

OUTSTANDING ACHIEVER IN CRITICAL ILLNESS PRODUCT

Lion Guardian Beyond, the Critical Illness Product Award winner, is an innovative plan that offers
unlimited claims for cancer, heart attack, and stroke, up to age 100. With additional child benefits and
applicable as early as 22 weeks of pregnancy, it is a truly Gift of Life that a parent can bestow on their
child.

BEST IN CLASS IN QUALIFYING DEFERRED ANNUITY POLICY

Our Best-in-Class Qualifying Deferred Annuity Policy (QDAP), LionHarvest Pro Deferred Annuity Policy, is
an all-round plan that offers tax deductions and monthly annuity income for a worry-free retirement life.

RESPONSIBLE INSURER OF THE YEAR

Being named Responsible Insurer of the Year 2021 and Overall ESG Top 10 Percentile is a remarkable
achievement. We strongly believe sustainability is a necessary part of business, and it is integrated
in the core foundations of our activities.

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RANKED AWARDS

GENERALI HONG KONG

INSURANCE ASIA AWARDS 2021

NEW INSURANCE PRODUCT OF THE YEAR - HONG KONG

Lion Guardian Beyond, the New Insurance Product of the Year Award winner, is the latest in our series of
critical illness plans distinguished by being the only in the market with unlimited claims for cancer, stroke,
and heart attack. After 100% of Sum Assured has been paid out, future premiums will be waived while
the protection continues up to age 100.

78 | Index

SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS

GENERALI HONG KONG

MING PAO EXCELLENCE AWARDS 2021

EXCELLENCE AWARD IN FAMILY AND INDIVIDUAL PROTECTION

Lion Guardian Beyond is the latest version in our Lion Guardian series, a range of critical illness plans
characterized by unlimited claims for cancer, stroke, and heart attack up to age 100.

79 | Index

TOP AWARDS

INDIA

FUTURE GENERALI INDIA INSURANCE LIMITED

ECONOMIC TIMES BEST BRAND AWARDS

BEST Brand in BFSI 2021.

80 | Index

RANKED AWARDS

INDIA

FUTURE GENERALI INDIA INSURANCE LIMITED

FICCI INSURANCE INDIA AWARDS

Best Insurance Campaign - 2021.

ET BRAND DISRUPTION AWARDS

Silver medal for Maketing campaign - #HealthInsideOut - Total Health Score.

SPOTT AWARDS

Brand Promotion on Digital / Social Media Platforms for Healthinsideout and inanimate object films.

IMPACT - DIGITAL INFLUENCERSAWARDS & CONFERENCE

GOLD MEDAL FOR OUR CAMPAIGN #HEALTHINSIDEOUT
- MIND MATTERS FOR BEST MULTI CHANNEL INFLUENCE CAMPAIGN

IMPACT - DIGITAL INFLUENCERSAWARDS & CONFERENCE

BRONZE MEDAL FOR OUR CAMPAIGN #HEALTHINSIDEOUT
- MIND MATTERS FOR BEST USE OF INFLUENCER MARKETING

81 | Index

RANKED AWARDS

INDIA

FUTURE GENERALI INDIA INSURANCE LIMITED

CMO ASIA

Mental Health Campaign - #HealthInsideOut - Socially relevant Ad campaign.

CMO ASIA

BRONZE MEDAL FOR OUR CAMPAIGN #HEALTHINSIDEOUT - AND INANIMATE
OBJECTS FOR BRAND PROMOTION ON DIGITAL/SOCIAL MEDIA PLATFORMS

E4M HEALTH MARCOM AWARDS

3 Gold medals for our campaign #HealthInsideOut - Total Health Score in the following categories:

BEST SOCIAL MEDIA CAMPAIGN
BEST USE OF INFLUENCER/ CELEBRITY
BEST USE OF DIGITAL MEDIUM

82 | Index

SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS

INDIA

FUTURE GENERALI INDIA INSURANCE LIMITED

ET BRAND DISRUPTION AWARDS

Maketing campaign - #HealthInsideOut - Total Health Score.

83 | Index

TOP AWARDS

INDONESIA

GENERALI INDONESIA

BEST INSURANCE AWARD 2021

DENGAN BANGGA MEMBERIKAN PENGHARGAAN KEPADA:

PT ASURANSI JIWA GENERALI INDONESIA

SEBAGAI

ASURANSI TERBAIK 2021

KATEGORI ASURANSI JIWA ASET DI ATAS RP 5 TRILIUN – RP 10 TRILIUN

JAK ARTA , 21 SEPTEMBER 2021

PRIMUS DORIMULU
DIREKTUR PEMBERITAAN BERITASATU MEDIA HOLDINGS

Due to our outstanding financial performance in 2021, Generali Indonesia received the “Best Insurance
2021” award, for the category: Life insurance with Asset above IDR 5 Trillion - IDR 10 Trillion.

84 | Index

RANKED AWARDS

INDONESIA

GENERALI INDONESIA

INDONESIA CORPORATE PR AWARD 2021

The Best Public Relation in Company Management on Establishing and Developing Modern Digital
Insurance Systems. The “Indonesia Corporate PR Award” is Warta Ekonomi’s highest appreciation for
public relations, which has a very important role and function in improving the quality of the company
amidst industrial competition.

ICONOMICS SYARIAH AWARD 2021

The Best Life Insurance Sharia based on Iconomics Research.

UNIT LINK AWARD 2021

“Generali Equity” was awarded as the best unit link. Category: stock, for 10 years in a row.

INDONESIA’S MOST POPULAR DIGITAL FINANCIAL BRAND AWARDS 2021
(MILLENNIAL’S CHOICE)

This award has been given to companies in the financial services industry with the highest level of
popularity based on the understanding and appreciation of millennial youth for their digital products /
services. Category: e-customer service.

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RANKED AWARDS

INDONESIA

GENERALI INDONESIA

INSPIRING WOMEN AWARD 2021

Vivin Arbianti Gautama (Chief Marketing Officer Generali Indonesia) received an award as Inspiring
Women Award 2021 for her actions in promoting Unit-Link to the communities.

CORPORATE BRANDING PR AWARD 2021

This award was given to Generali Indonesia for its excellence in the Practice of Public Relations
in Indonesia.

INDONESIA DIGITAL INNOVATION AWARD 2021

Generali Indonesia was named “The Most Innovative Company for The Digital Consultation and
Business Automation Systems” by Warta Ekonomi thanks to their innovation in the digital area and in the
automation process.

TOP INNOVATION CHOICE AWARD 2021

Generali Indonesia won Top Innovation Choice Award 2021 for Gen iClick, which has telemedicine and
online pharmacy features.

86 | Index

RANKED AWARDS

INDONESIA

GENERALI INDONESIA

DIGITAL BRAND AWARD 2021

In collaboration with Isentia (Media monitoring and intelligence platform), InfoBank presented Generali
the Digital Brand Awards 2021, 2nd place in the conventional life insurance category.

CORPORATE IMAGE AWARD 2021

Marketing Magazine gave Generali the “Corporate Image Award 2021” award because of our excellence
in building and managing corporate image. Category: Life Insurance (Asset < 10 T).

BEST CEO 2021

Edy Tuhirman was named Best CEO in Life Insurance (Employee’s Choice) by The Icomonics in
Indonesia - 5-10 Trillion IDR Category.

INDONESIA FINANCIAL TOP LEADER AWARD 2021

As result of our commitment to Digital-Economic Acceleration and Business Resilience, Warta Ekonomi
recognised Edy Tuhirman (CEO Generali Indoneia) as the Best Leader for Business Resilience through
Business Innovation Market Segmentation, Business Expansion and Product Development.
Category: Life Insurance, Asset 5T - 10T.

INFOBANK INSURANCE AWARD 2021

Generali Indonesia was judged “Excellent” by Infobank for its Full Year 2020 financial performance.

87 | Index

RANKED AWARDS

INDONESIA

GENERALI INDONESIA

MOST INNOVATIVE INSURANCE COMPANIES AWARD 2021

This awards was given to Generali Indonesia for its excellent innovation in the industry.

INDONESIA TOP DIGITAL PR AWARD 2021

This award was given to Generali Indonesia for its achievements in building digital PR.

INFOBANK SHARIA AWARD 2021

Thanks to our outstanding sharia financial performance in 2020, Generali Indonesia was ranked
“excellent” by InfoBank.

BEST INSURANCEAWARD 2021

Warta Ekonomi gave Generali Indonesia recognition as The Best Insurance 2021, because of our
outstanding Financial Performance and Digital Service Innovation in 2020.
Category: Life Insurance with total assets 5-10 Trillion.

INDONESIA BEST FINANCIAL BRANDS AWARD 2021

Generali received this award as The Best Social Economy Contribution in life insurance,
15 Trillion Category.

88 | Index

RANKED AWARDS

INDONESIA

GENERALI INDONESIA

BEST CEO 2021

For his leadership and consistency in innovation, Generali Indonesia CEO, Edy Tuhirman was named
THE BEST CEO 2021 by Obsession Awards 2021, organized by Obsession Media Group.

INDONESIA MOST ACCLAIMED CEO AWARDS 2021

Because of his achievements in leading the company, CEO Generali Indonesia, Edy Tuhirman was
awarded as Indonesia Most Acclaimed CEO 2021 with Outstanding Leadership in Developing Business
Product and Service Innovations, (Category: Life Insurance) from Warta Ekonomi.

INDONESIA CUSTOMER SERVICE CHAMPION 2021

Focusing on our customers to give them the best customer service is our priority. Generali Indonesia
was awarded by SWA Magazine as Top 3 Customer Service Champion in Insurance because of our
innovation through Gen iClick Application (customer application).

DIGITAL MARKETING CHAMPION 2021

SWA Magazine ranked Generali Indonesia as 2nd Digital Marketing Champion in Insurance with
a “Very Good” grade thanks to our recognition of the importance of Digital Marketing and our work
to boost its visibility.

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TOP AWARDS

MALAYSIA

MPI GENERALI

BEST MOBILE APP OF THE YEAR - MALAYSIA

MPI Generali Customer Portal was awarded as the Best Mobile App of the Year at the 6th Insurance
Asia Awards.

90 | Index

RANKED AWARDS

MALAYSIA

MPI GENERALI

HIGHEST RENEWAL ACHIEVEMENT 2020 - 2ND PLACE

MPI Generali is one of Perodua’s Top Performers among their insurance partners, under the category
“Highest Renewal Achievement”.

91 | Index

TOP AWARDS

THAILAND

GENERALI INSURANCE (THAILAND) PLC

GLOBAL BANKING & FINANCE REVIEW AWARDS;
- BEST INSURANCE COMPANY CLAIMS MANAGEMENT TEAM THAILAND 2021

This is to certify that

Generali Thailand

Was awarded

Best Insurance Company Claims Management Team Thailand 2021

in the

Global Banking and Finance Review Awards 2021

Wanda Rich, Editor

Generali Thailand has been declared “Best Insurance Company Claims Management Team” for its work
in striving to safeguard the interests of customers worldwide.

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RANKED AWARDS

THAILAND

GENERALI INSURANCE (THAILAND) PLC

GLOBAL BANKING & FINANCE REVIEW AWARDS;
- BEST GROUP HEALTH INSURANCE COMPANY THAILAND 2021

Generali Thailand has been recognized as a winner in the “Best Group Health Insurance Company
Thailand 2021”.

THE 2021 INTERNATIONAL FINANCE AWARDS FOR
- MOST INNOVATIVE GENERAL INSURANCE COMPANY - THAILAND 2021

Generali Thailand has been granted the “Best Customer Experience” award for our CEM program
which is proof of our NPS score and Lifetime Partner behaviour.

THE 2021 INTERNATIONAL FINANCE AWARDS FOR
BEST CUSTOMER SERVICE LOYALTY PROGRAM (INSURANCE)
- GENERALI 365 - THAILAND 2021

Generali Thailand was named winner of the “Best Customer Service Loyalty Programme” category for
“Generali 365 Application”, which allows customers to check their policies and information 24/7 and
redeem privileges.

93 | Index

TOP AWARDS

THAILAND

GENERALI LIFE ASSURANCE (THAILAND) PLC

WORLD ECONOMIC MAGAZINE AWARD 2021;
“BEST INSURANCE CLAIM MANAGEMENT THAILAND 2021”

The award recognizes the best insurance company, leader in the claims sector.

94 | Index

RANKED AWARDS

THAILAND

GENERALI LIFE ASSURANCE (THAILAND) PLC

WORLD ECONOMIC MAGAZINE AWARD 2021;
“BEST CUSTOMER EXPERIENCE MANAGEMENT (INSURANCE) THAILAND 2021”

The award recognizes the insurance company leading in the CEM program, proven by our NPS score.

95 | Index

SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS

THAILAND

GENERALI LIFE ASSURANCE (THAILAND) PLC

FINALIST IN THE 2021 THAILAND ENTERPRISE INNOVATION AWARD
(ORGANIZED BY AIBP)

Generali Thailand was selected as a finalist for the 2021 Thailand Enterprise Innovation Award for our
RPA programme, in which we presented our showcase for the theme “Driving Smart Automation in the
Insurance Value Chain”.

FINALIST IN “BEST CUSTOMER EXPERIENCE”
OF “CX ASIA EXCELLENCE AWARD 2021”

Generali Life Assurance Thailand was selected as a finalist in the “Best Customer Experience” category
for our CEM program, proven by our NPS score.

96 | Index

TOP AWARDS

VIETNAM

GENERALI VIETNAM

“LEADING HEALTH INSURANCE AND CUSTOMER EXPERIENCE
PROVIDER IN VIETNAM” AT THE 2021 GOLDEN DRAGON AWARDS

The Golden Dragon Awards is an annual prestigious awards ceremony organized by the Vietnam
Economic Times with results based on its surveys and assessment to recognize FDI and Vietnamese
companies with outstanding achievements in production, business, innovation, digitalization and
significant contributions to Vietnam’s economy and society.

97 | Index

RANKED AWARDS

VIETNAM

GENERALI VIETNAM

TOP 100 VIETNAM’S BEST PLACES TO WORK 2021

The Award results were based on Anphabe’s survey assessing employee satisfaction within their
companies based on six criteria: Company reputation, Total rewards, Growth opportunity, Corporate
culture and environment, Leadership and management, Work-life quality, as well as the companies’
employer brand attractiveness based on the assessment of employees from within the industry.

98 | Index

SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS

VIETNAM

GENERALI VIETNAM

VIETNAMESE MINISTER OF LABOR - INVALIDS AND SOCIAL AFFAIRS’
COMMENDATIONS FOR OUTSTANDING COMMUNITY CONTRIBUTIONS IN 2021

Generali Vietnam has garnered one organizational and two individual commendations from the MOLISA
Minister in recognition of our timely, impactful and dedicated contributions to the community’s Covid-19
emergency response as well as Vietnamese children’s protection and well-being in 2021.

“SAIGON TIMES CSR 2021” CERTIFICATION

The “Saigon Times CSR” certification recognises Generali Vietnam’s community initiatives and efforts
that we have strengthened during the challenging lockdown period, as well as the contribution of our
flagship community education program “Sinh Con, Sinh Cha” to the comprehensive development of
Vietnam’s future generation, and in turn, to the country’s sustainable development.

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SPECIAL MENTIONS, RECOGNITIONS AND CERTIFICATIONS

VIETNAM

GENERALI VIETNAM

“INSPIRATIONAL BRAND”
AWARD AT THE 2021 ASIA PACIFIC ENTERPRISE AWARDS (APEA)

The Asia Pacific Enterprise Awards (APEA) recognizes leading entrepreneurs and businesses across
the Asia Pacific region. The category “Inspirational Brand” is awarded to brands with remarkable
transformation, commitment to sustainable development, creating positive value ​f​or the community.

“HR EXCELLENCE” AWARDS IN “EMPLOYEE ENGAGEMENT”
AND “HR TECHNOLOGY & INNOVATION” AT VIETNAM EXCELLENCE 2021

The results for the awards of the “Vietnam Excellence 2021 Certification Program” were announced
based on three rigorous rounds of selection conducted by Anphabe, the pioneer consulting firm
providing Employer Brand and Happy Workforce solutions.

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