BARANGAY-HEALTH-SERVICE NC II

TRAINING REGULATIONS

BARANGAY HEALTH SERVICES NC II

HUMAN HEALTH/HEALTH CARE SECTOR -1-

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Luzon Expressway (SLEX), Taguig City, Metro Manila

TR Institutional Health Care (Health Care Services) NC II

Technical Education and Skills Development Act of 1994
(Republic Act No. 7796)

Section 22, “Establishment and Administration of the National
Trade Skills Standards” of the RA 7796 known as the TESDA Act
mandates TESDA to establish national occupational skill
standards. The Authority shall develop and implement a
certification and accreditation program in which private industry
group and trade associations are accredited to conduct approved
trade tests, and the local government units to promote such trade
testing activities in their respective areas in accordance with the
guidelines to be set by the Authority.

The Training Regulations (TR) serve as basis for the:

1 Development of curriculum and assessment tools;
2 Registration and delivery of training programs; and
3 Establishment of competency assessment and certification arrangements.

Each TR has four sections:

Section 1 Definition of Qualification - describes the qualification and defines
competencies that comprise the qualification.

Section 2 The Competency Standards format was revised to include the
Required Knowledge and Required Skills per element. These fields
explicitly state the required knowledge and skills for competent
performance of a unit of competency in an informed and effective
manner. These also emphasize the application of knowledge and
skills to situations where understanding is converted into a
workplace outcome.

Section 3 Training Arrangements - contain the information and requirements
which serve as bases for training providers in designing and
delivering competency-based curriculum for the qualification. The
revisions to Section 3 entail identifying the Learning Activities
leading to achievement of the identified Learning Outcome.

Section 4 Assessment and Certification Arrangements - describe the policies
governing assessment and certification procedures for the
qualification

TABLE OF CONTENTS
HUMAN HEALTH, HEALTH CARE SECTOR

BARANGAY HEALTH SERVICES NC II

SECTION 1 BARANGAY HEALTH SERVICES NC II Page No.
SECTION 2
SECTION 3 COMPETENCY STANDARD 1
• Basic Competencies
SECTION 4 • Common Competencies 2-34
• Core Competencies 35-57
58-78
TRAINING ARRANGEMENTS
3.1 Curriculum Design 80
88
Basic Competencies 107
Common Competencies 119
Core Competencies 119
3.2 Training Delivery 119
3.3 Trainee Entry Requirements 123
3.4 List of Tools, Equipment and Materials 124
3.5 Training Facilities
3.6 Trainers' Qualifications 125

ASSESSMENT AND CERTIFICATION
ARRANGEMENTS

COMPETENCY MAP 127
DEFINITION OF TERMS 128
DUCUMENT REVISION HISTORY 130
ACKNOWLEDGEMENTS 132

TRAINING REGULATIONS FOR
BARANGAY HEALTH SERVICES NC II

SECTION 1 BARANGAY HEALTH SERVICES NC II QUALIFICATION

The BARANGAY HEALTH SERVICES NC II Qualification consists of competencies that a
person assist the household to identify health problems to promote health and well-being, share
knowledge and skills among members to provide information, education and communication (IEC)
and/or household teaching in disease promotion and control, ensure the proper maintenance of
health station and safe custody and its medical supplies, materials and health records, monitor
health status of household members under his/her area of service coverage, maintain updated
list/records of health activities.

The Units of Competency comprising this Qualification include the following:

UNIT CODE BASIC COMPETENCIES
400311210 Participate in workplace communication
400311211 Work in a team environment
400311212 Solve/address general workplace problems
400311213 Develop career and life decisions
400311214 Contribute to workplace innovation
400311215 Present relevant information
400311216 Practice occupational safety and health policies and procedures
400311217 Exercise efficient and effective sustainable practices in the workplace
400311218 Practice entrepreneurial skills in the workplace

UNIT CODE COMMON COMPETENCIES
HHC323201 Implement and monitor infection control policies and procedures
HHC323202 Respond effectively to difficult/challenging behavior
HHC323203 Apply basic first aid
HHC323204 Maintain high standard of patient / client services

UNIT CODE CORE COMPETENCIES
HHC532301 Assist the household to identify health problems to promote health and
HHC532302 well-being
Share knowledge and skills among members to provide information,
HHC532303 education and communication (IEC) and/or household teaching in
HHC532304 disease prevention and control
HHC532305 Ensure the proper maintenance of health station and safe custody of its
equipment, medical supplies, materials, and health records
Monitor health status of household members under his/her area of
service coverage
Maintain updated list/records of health activities

A person who has achieved this Qualification is competent to be:
❑ Barangay Health Worker

SECTION 2 COMPETENCY STANDARDS

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 1

This section gives the details of the contents of the basic, common and core units of
competency required in BARANGAY HEALTH SERVICES NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 400311210

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
gather, interpret and convey information in response to workplace
requirements.

ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
1. Obtain and
convey Italicized terms are 1.1 Effective verbal 1.1 Following simple
workplace elaborated in the and nonverbal spoken language
information communication
Range of Variables 1.2 Performing routine
1.1 Specific and 1.2 Different modes workplace duties
of communication following simple
relevant written notices
information is 1.3 Medium of
accessed from communication in 1.3 Participating in
appropriate the workplace workplace meetings
sources and discussions
1.2 Effective 1.4 Organizational
questioning, active policies 1.4 Preparing work-
listening and related documents
speaking skills are 1.5 Communication
used to gather and procedures and 1.5 Estimating,
convey information systems calculating and
1.3 Appropriate recording routine
medium is used to 1.6 Lines of workplace
transfer information Communication measures
and ideas
1.4 Appropriate non- 1.7 Technology 1.6 Relating/ Interacting
verbal relevant to the with people of
communication is enterprise and various levels in the
used the individual’s workplace
1.5 Appropriate lines of work
communication responsibilities 1.7 Gathering and
with supervisors providing basic
and colleagues are 1.8 Workplace information in
identified and etiquette response to
followed workplace
1.6 Defined workplace requirements
procedures for the
location and 1.8 Basic business
storage of writing skills
information are
used 19 Interpersonal skills
in the workplace

1.10 Active-listening
skills

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ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
2. Perform
duties Italicized terms are 2.1 Effective verbal 2.1 Following simple
following elaborated in the and non-verbal spoken instructions
workplace communication
instructions Range of Variables 2.2 Performing routine
1.7 Personal 2.2 Different modes workplace duties
interaction is of communication following simple
carried out clearly written notices
and concisely 2.3 Medium of
communication in 2.3 Participating in
2.1 Written notices and the workplace workplace meetings
instructions are and discussions
read and 2.4 Organizational/
interpreted in Workplace 2.4 Completing work-
accordance with policies related documents
organizational
guidelines 2.5 Communication 2.5 Estimating,
procedures and calculating and
2.2 Routine written systems recording routine
instruction are workplace
followed based on 2.6 Lines of measures
established communication
procedures 2.6 Relating/
2.7 Technology Responding to
2.3 Feedback is given relevant to the people of various
to workplace enterprise and levels in the
supervisor based the individual’s workplace
instructions/ work
information responsibilities 2.7 Gathering and
received providing
2.8 Effective information in
2.4 Workplace questioning response to
interactions are techniques workplace
conducted in a (clarifying and requirements
courteous manner probing)
2.8 Basic
2.5 Where necessary, 2.9 Workplace questioning/querying
clarifications about etiquette
routine workplace 2.9 Skills in reading for
procedures and information
matters concerning
conditions of 2.10 Skills in locating
employment are
sought and asked
from appropriate
sources

2.6 Meetings
outcomes are
interpreted and
implemented

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ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
3. Complete
relevant Italicized terms are 3.1 Effective verbal 3.1 Completing work-
work elaborated in the and non-verbal related documents
related communication
documents Range of Variables 3.2 Applying operations
3.1 Range of forms 3.2 Different modes of of addition,
communication subtraction, division
relating to and multiplication
conditions of 3.3 Workplace forms
employment are and documents 3.3 Gathering and
completed providing
accurately and 3.4 Organizational/ information in
legibly Workplace response to
3.2 Workplace data is policies workplace
recorded on requirements
standard 3.5 Communication
workplace forms procedures and 3.4 Effective record
and documents systems keeping skills
3.3 Errors in recording
information on 3.6 Technology
forms/ documents relevant to the
are identified and enterprise and the
acted upon individual’s work
3.4 Reporting responsibilities
requirements to
supervisor are
completed
according to
organizational
guidelines

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 4

RANGE OF VARIABLES

VARIABLES RANGE
1. Appropriate
May include:
sources 1.1 Team members
1.2 Supervisor/Department Head
2. Medium 1.3 Suppliers
1.4 Trade personnel
3. Storage 1.5 Local government
4. Workplace 1.6 Industry bodies
May include:
interactions 2.1 Memorandum
2.2 Circular
5. Forms 2.3 Notice
2.4 Information dissemination
2.5 Follow-up or verbal instructions
2.6 Face-to-face communication
2.7 Electronic media (disk files, cyberspace)
May include:
3.1 Manual filing system
3.2 Computer-based filing system
May include:
4.1 Face-to-face
4.2 Telephone
4.3 Electronic and two-way radio
4.4 Written including electronic means, memos,

instruction and forms
4.5 Non-verbal including gestures, signals, signs and

diagrams
May include:
5.1 HR/Personnel forms, telephone message forms,

safety reports

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EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1 Prepared written communication following standard

2. Resource format of the organization
Implications 1.2 Accessed information using workplace communication

3. Methods of equipment/systems
Assessment 1.3 Made use of relevant terms as an aid to transfer

information effectively
1.4 Conveyed information effectively adopting formal or

informal communication
The following resources should be provided:
2.1 Fax machine
2.2 Telephone
2.3 Notebook
2.4 Writing materials
2.5 Computer with Internet connection
Competency in this unit may be assessed through:
3.1 Demonstration with oral questioning
3.2 Interview
3.3 Written test
3.4 Third-party report

4. Context for 4.1 Competency may be assessed individually in the
Assessment actual workplace or through an accredited institution

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 6

UNIT OF COMPETENCY: WORK IN A TEAM ENVIRONMENT

UNIT CODE : 400311211

UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to
identify one’s roles and responsibilities as a member

of a team.

PERFORMANCE

CRITERIA REQUIRED REQUIRED
KNOWLEDGE SKILLS
ELEMENTS Italicized terms are
1.1 Group structure 1.1 Communicating
elaborated in the 1.2 Group with others,
appropriately
Range of Variables development consistent with the
1.3 Sources of culture of the
1. Describe 1.1 The role and workplace
information
team role objective of the 1.2 Developing ways
2.1 Team roles and in improving work
and scope team is identified objectives structure and
performing
from available 2.2 Team structure respective roles in
and parameters the group or
sources of organization
2.3 Team
information development 2.1 Communicating
with others,
1.2 Team parameters, 2.4 Sources of appropriately
information consistent with the
reporting culture of the
workplace
relationships and
2.2 Developing ways
responsibilities in improving work
structure and
are identified from performing
respective roles in
team discussions the group or
organization
and appropriate

external sources

2. Identify one’s 2.1 Individual roles

role and and

responsibility responsibilities

within a team within the team

environment are

identified

2.2 Roles and

objectives of the

team is identified

from available

sources of

information

2.3 Team parameters,

reporting

relationships and

responsibilities

are identified

based on team

discussions and

appropriate

external sources

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ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
3. Work as a
team Italicized terms 3.1 Communication 3.1 Communicating
member are elaborated in Process appropriately,
consistent with the
the Range of 3.2 Workplace culture of the
Variables communication workplace
protocol
3.1 Effective and 3.2 Interacting
appropriate 3.3 Team planning and effectively with
forms of decision making others
communications
are used and 3.4 Team thinking 3.3 Deciding as an
interactions 3.5 Team roles individual and as
undertaken with 3.6 Process of team a group using
team members group think
based on development strategies and
company 3.7 Workplace context techniques
practices.
3.4 Contributing to
3.2 Effective and Resolution of
appropriate issues and
contributions concerns
made to
complement
team activities
and objectives,
based on
workplace
context

3.3 Protocols in
reporting are
observed based
on standard
company
practices.

3.4 Contribute to
the
development of
team work plans
based on an
understanding
of team’s role
and objectives

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 8

RANGE OF VARIABLES

VARIABLE RANGE
1. Role and objective May include but not limited to:
1.1 Work activities in a team environment with
of team
enterprise or specific sector
2. Sources of 1.2 Limited discretion, initiative and judgement
information
maybe demonstrated on the job, either
3. Workplace context individually or in a team environment
May include but not limited to:
2.1 Standard operating and/or other workplace
procedures
2.2 Job procedures
2.3 Machine/equipment manufacturer’s
specifications and instructions
2.4 Organizational or external personnel
2.5 Client/supplier instructions
2.6 Quality standards
2.7 OHS and environmental standards
May include but not limited to:
3.1 Work procedures and practices
3.2 Conditions of work environments
3.3 Legislation and industrial agreements
3.4 Standard work practice including the storage,
safe handling and disposal of chemicals
3.5 Safety, environmental, housekeeping and
quality guidelines

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 9

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1. Worked in a team to complete workplace activity
1.2. Worked effectively with others
2. Resource 1.3. Conveyed information in written or oral form
Implications 1.4. Selected and used appropriate workplace language
1.5. Followed designated work plan for the job
3. Methods of The following resources should be provided:
Assessment 2.1. Access to relevant workplace or appropriately

4. Context for simulated environment where assessment can take
Assessment place
2.2. Materials relevant to the proposed activity or tasks
Competency in this unit may be assessed through:
3.1. Role play involving the participation of individual
member to the attainment of organizational goal
3.3. Case studies and scenarios as a basis for discussion
of issues and strategies in teamwork
3.4 Socio-drama and socio-metric methods
3.5 Sensitivity techniques
3.6 Written Test
4.1. Competency may be assessed in workplace or in a
simulated workplace setting
4.2. Assessment shall be observed while task are being
undertaken whether individually or in group

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 10

UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS

UNIT CODE : 400311212

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to apply problem-solving techniques to determine the origin of
problems and plan for their resolution. It also includes
addressing procedural problems through documentation, and
referral.

ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
1. Identify
routine Italicized terms are 1.1 Current industry 1.1 Identifying
problems elaborated in the hardware and current industry
software products hardware and
Range of Variables and services software products
1.1 Routine problems and services
1.2 Industry
or procedural maintenance, 1.2 Identifying
problem areas service and current industry
are identified helpdesk practices, maintenance,
1.2 Problems to be processes and services and
investigated are procedures helpdesk
defined and practices,
determined 1.3 Industry standard processes and
1.3 Current conditions diagnostic tools procedures.
of the problem are
identified and 1.4 Malfunctions and 1.3 Identifying
documented resolutions current industry
standard
diagnostic tools

1.4 Describing
common
malfunctions and
resolutions.

1.5 Determining the
root cause of a
routine
malfunction

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 11

ELEMENTS PERFORMANCE REQUIRED REQUIRED
2. Look for CRITERIA KNOWLEDGE SKILLS

solutions to Italicized terms are 2.1 Current industry 2.1 Identifying
routine elaborated in the hardware and current industry
problems software hardware and
Range of Variables products and software
3. Recommend 2.1 Potential services products and
solutions to services
problems solutions to 2.2 Industry service
problem are and helpdesk 2.2 Identifying
identified practices, services and
2.2 Recommendatio processes and helpdesk
ns about procedures practices,
possible processes and
solutions are 2.3 Operating procedures.
developed, systems
documented, 2.3 Identifying
ranked and 2.4 Industry standard operating system
presented to diagnostic tools
appropriate 2.4 Identifying
person for 2.5 Malfunctions and current industry
decision resolutions. standard
diagnostic tools
3.1 Implementation 2.6 Root cause
of solutions are analysis 2.5 Describing
planned common
3.1 Standard malfunctions and
3.2 Evaluation of procedures resolutions.
implemented
solutions are 3.2 Documentation 2.6 Determining the
planned produce root cause of a
routine
3.3 Recommended malfunction
solutions are
documented and 3.1 Producing
submit to documentation
appropriate that recommends
person for solutions to
confirmation problems

3.2 Following
established
procedures

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 12

RANGE OF VARIABLES RANGE
VARIABLE
May include but not limited to:
1. Problems/Procedural 1.1 Routine/non – routine processes and quality
Problem
problems
2. Appropriate person 1.2 Equipment selection, availability and failure
3. Document 1.3 Teamwork and work allocation problem
1.4 Safety and emergency situations and
4. Plan
incidents
1.5 Work-related problems outside of own work

area

May include but not limited to:
2.1 Supervisor or manager
2.2 Peers/work colleagues
2.3 Other members of the organization
May include but not limited to:
3.1 Electronic mail
3.2 Briefing notes
3.3 Written report
3.4 Evaluation report
May include but not limited to:
4.1 Priority requirements
4.2 Co-ordination and feedback requirements
4.3 Safety requirements
4.4 Risk assessment
4.5 Environmental requirements

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 13

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1 Determined the root cause of a routine problem
1.2 Identified solutions to procedural problems.
1.3 Produced documentation that recommends solutions

to problems.
1.4 Followed established procedures.
1.5 Referred unresolved problems to support persons.

2. Resource 2.1. Assessment will require access to a workplace over
Implications an extended period, or a suitable method of gathering
evidence of operating ability over a range of
3. Methods of situations.
Assessment
Competency in this unit may be assessed through:
4. Context for 3.1 Case Formulation
Assessment 3.2 Life Narrative Inquiry
3.3 Standardized test
The unit will be assessed in a holistic manner as is practical
and may be integrated with the assessment of other
relevant units of competency. Assessment will occur over a
range of situations, which will include disruptions to normal,
smooth operation. Simulation may be required to allow for
timely assessment of parts of this unit of competency.
Simulation should be based on the actual workplace and
will include walk through of the relevant competency
components.
4.1 Competency may be assessed individually in the actual

workplace or simulation environment in TESDA
accredited institutions.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 14

UNIT OF COMPETENCY : DEVELOP CAREER AND LIFE DECISIONS

UNIT CODE : 400311213

UNIT DESCRIPTOR : This unit covers the knowledge, skills, and attitudes
in managing one’s emotions, developing reflective

practice, and boosting self-confidence and

developing self-regulation.

ELEMENT PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
1. Manage one’s
emotion Italicized terms are 1.1 Self- 1.1 Managing
elaborated in the management properly one’s
strategies that emotions and
Range of Variables assist in recognizing
1.1 Self-management regulating situations that
behavior and cannot be
strategies are achieving changed and
identified personal and accept them and
1.2 Skills to work learning goals remain
independently and to (e.g. Nine self- professional
show initiative, to be management
conscientious, and strategies 1.2 Developing self-
persevering in the according to discipline,
face of setbacks and Robert Kelley) working
frustrations are independently
developed 1.2 Enablers and and showing
1.3 Techniques for barriers in initiative to
effectively handling achieving achieve personal
negative emotions personal and and career goals
and unpleasant career goals
situation in the 1.3 Showing
workplace are 1.3 Techniques in confidence, and
examined handling resilience in the
negative face of setbacks
emotions and and frustrations
unpleasant and other
situation in the negative
workplace emotions and
such as unpleasant
frustration, situations in the
anger, worry, workplace
anxiety, etc.

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ELEMENT PERFORMANCE REQUIRED REQUIRED
2. Develop CRITERIA KNOWLEDGE SKILLS

reflective Italicized terms are 2.1 Basic SWOT 2.1 Using the basic
practice elaborated in the analysis SWOT analysis
as self-
3. Boost self- Range of Variables 2.2 Strategies to assessment
confidence and 2.1 Personal strengths improve one’s strategy
develop self- attitude in the
regulation and achievements, workplace 2.2 Developing
based on self- reflective practice
assessment 2.3 Gibbs’ through
strategies and Reflective realization of
teacher feedback Cycle/Model limitations, likes/
are contemplated (Description, dislikes; through
2.2 Progress when Feelings, showing of self-
seeking and Evaluation, confidence
responding to Analysis,
feedback from Conclusion, 2.3 Demonstrating
teachers to assist and Action self-acceptance
them in plan) and being able to
consolidating accept
strengths, 3.1 Four challenges
addressing components of
weaknesses and self-regulation 3.1 Performing
fulfilling their based on Self- effective
potential are Regulation communication
monitored Theory (SRT) skills – reading,
2.3 Outcomes of writing, conversing
personal and 3.2 Personality skills
academic development
challenges by concepts 3.2 Showing affective
reflecting on skills – flexibility,
previous problem 3.3 Self-help adaptability, etc.
solving and decision concepts (e. g.,
making strategies 7 Habits by 3.3 Self-assessment
and feedback from Stephen Covey, for determining
peers and teachers transactional one’s strengths
are predicted analysis, and weaknesses
psycho-spiritual
3.1 Efforts for continuous concepts)
self-improvement are
demonstrated

3.2 Counter-productive
tendencies at work
are eliminated

3.3 Positive outlook in life
are maintained.

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RANGE OF VARIABLES

VARIABLE RANGE
1. Self-management
May include but not limited to:
strategies 1.1 Seeking assistance in the form of job coaching or

2. Unpleasant mentoring
situation 1.2 Continuing dialogue to tackle workplace grievances
1.3 Collective negotiation/bargaining for better working

conditions
1.4 Share your goals to improve with a trusted co-worker or

supervisor
1.5 Make a negativity log of every instance when you catch

yourself complaining to others
1.6 Make lists and schedules for necessary activities
May include but not limited to:
2.1 Job burn-out
2.2 Drug dependence
2.3 Sulking

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1 Express emotions appropriately
1.2 Work independently and show initiative
2. Resource 1.3 Consistently demonstrate self-confidence and self-
Implications
discipline
3. Methods of The following resources should be provided:
Assessment 2.1. Access to workplace and resource s
2.2. Case studies
4. Context for
Assessment Competency in this unit may be assessed through:
3.1. Demonstration or simulation with oral questioning
3.2. Case problems involving work improvement and

sustainability issues
3.3. Third-party report

4.1. Competency assessment may occur in workplace or any
appropriately simulated environment

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UNIT OF COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION

UNIT CODE : 400311214

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to make a pro-active and positive
contribution to workplace innovation.

PERFORMANCE

CRITERIA REQUIRED REQUIRED
KNOWLEDGE SKILLS
ELEMENTS Italicized terms are
1.1 Roles of individuals 1.1 Identifying
elaborated in the in suggesting and opportunities to
making improve and to do
Range of Variables improvements. things better.
Involvement.
1.Identify 1.1 Opportunities for 1.2 Positive impacts
and challenges in 1.2 Identifying the
opportunities improvement are innovation. positive impacts
and the challenges
to do things identified 1.3 Types of changes of change and
and responsibility. innovation.
better. proactively in own
1.4 Seven habits of 1.3 Identifying
area of work. highly effective examples of the
people. types of changes
1.2 Information are that are within and
2.1 Roles of individuals outside own scope
gathered and in suggesting and of responsibility
making
reviewed which improvements. 2.1 Identifying
opportunities to
may be relevant to 2.2 Positive impacts improve and to do
and challenges in things better.
ideas and which innovation. Involvement.

might assist in 2.3 Types of changes 2.2 Identifying the
and responsibility. positive impacts
gaining support for and the challenges
2.4 Seven habits of of change and
idea. highly effective innovation.
people.
2. Discuss 2.1 People who could 2.3 Providing examples
and provide input to of the types of
develop ideas for changes that are
ideas with improvements are within and outside
others identified. own scope of
responsibility
2.2 Ways of
approaching 2.4 Communicating
people to begin ideas for change
sharing ideas are through small
selected. group discussions
and meetings.
2.3 Meeting is set with
relevant people.

2.4 Ideas for follow up
are review and
selected based on
feedback.

2.5 Critical inquiry
method is used to
discuss and
develop ideas with
others.

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ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
3. Integrate
ideas for Italicized terms are 3.1 Roles of individuals 3.1 Identifying
change in elaborated in the in suggesting and opportunities to
the making improve and to do
workplace. Range of Variables improvements. things better.
Involvement.
3.1 Critical inquiry 3.2 Positive impacts
method is used to and challenges in 3.2 Identifying the
integrate different innovation. positive impacts
ideas for change and the challenges
of key people. 3.3 Types of changes of change and
and responsibility. innovation.
3.2 Summarizing,
analyzing and 3.4 Seven habits of 3.3 Providing examples
generalizing skills highly effective of the types of
are used to extract people. changes that are
salient points in within and outside
the pool of ideas. 3.5 Basic research own scope of
skills. responsibility.
3.3 Reporting skills
are likewise used 3.4 Communicating
to communicate ideas for change
results. through small
group discussions
3.4 Current Issues and meetings.
and concerns on
the systems, 3.5 Demonstrating
processes and skills in analysis
procedures, as and interpretation
well as the need of data.
for simple
innovative
practices are
identified.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 19

RANGE OF VARIABLES

VARIABLES RANGE
1. Opportunities for
May include:
improvement 1.1 Systems.
2. Information 1.2 Processes.
1.3 Procedures.
3. People who could 1.4 Protocols.
provide input 1.5 Codes.
1.6 Practices.
4. Critical inquiry May include:
method 2.1 Workplace communication problems.
2.2 Performance evaluation results.
5. Reporting skills 2.3 Team dynamics issues and concerns.
2.4 Challenges on return of investment
2.5 New tools, processes and procedures.
2.6 New people in the organization.
May include:
3.1 Leaders.
3.2 Managers.
3.3 Specialists.
3.4 Associates.
3.5 Researchers.
3.6 Supervisors.
3.7 Staff.
3.8 Consultants (external)
3.9 People outside the organization in the same field or

similar expertise/industry.
3.10 Clients
May include:
4.1 Preparation.
4.2 Discussion.
4.3 Clarification of goals.
4.4 Negotiate towards a Win-Win outcome.
4.5 Agreement.
4.6 Implementation of a course of action.
4.7 Effective verbal communication. See our pages: Verbal

Communication and Effective Speaking.
4.8 Listening.
4.9 Reducing misunderstandings is a key part of effective

negotiation.
4.10 Rapport Building.
4.11 Problem Solving.
4.12 Decision Making.
4.13 Assertiveness.
4.14 Dealing with Difficult Situations.
May include:
5.1 Data management.
5.2 Coding.
5.3 Data analysis and interpretation.
5.4 Coherent writing.
5.5 Speaking.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 20

EVIDENCE GUIDE Assessment requires evidence that the candidate:
1. Critical aspects of 1.1 Identified opportunities to do things better.
1.2 Discussed and developed ideas with others on how to
Competency
contribute to workplace innovation.
2. Resource 1.3 Integrated ideas for change in the workplace.
Implications 1.4 Analyzed and reported rooms for innovation and learning

3. Methods of in the workplace.
Assessment The following resources should be provided:
2.1 Pens, papers and writing implements.
4. Context for 2.2 Cartolina.
Assessment 2.3 Manila papers.
Competency in this unit may be assessed through:
3.1 Psychological and behavioral Interviews.
3.2 Performance Evaluation.
3.3 Life Narrative Inquiry.
3.4 Review of portfolios of evidence and third-party workplace

reports of on-the-job performance.
3.5 Sensitivity analysis.
3.6 Organizational analysis.
3.7 Standardized assessment of character strengths and

virtues applied.
4.1 Competency may be assessed individually in the actual

workplace or simulation environment in TESDA
accredited institutions.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 21

UNIT OF COMPETENCY : PRESENT RELEVANT INFORMATION

UNIT CODE : 400311215
UNIT DESCRIPTOR
: This unit of covers the knowledge, skills and attitudes
required to present data/information appropriately.

PERFORMANCE

CRITERIA REQUIRED REQUIRED

ELEMENTS Italicized terms are KNOWLEDGE SKILLS
1. Gather
elaborated in the
data/
information Range of Variables

2. Assess 1.1 Evidence, facts 1.1 Organisational 1.1 Describing
gathered
data/ and information protocols organisational
information
are collected 1.2 Confidentiality protocols relating

1.2 Evaluation, terms 1.3 Accuracy to client liaison

of reference and 1.4 Business 1.2 Protecting

conditions are mathematics and confidentiality

reviewed to statistics 1.3 Describing

determine 1.5 Data analysis accuracy

whether techniques/proced 1.4 Computing

data/information ures business

falls within 1.6 Reporting mathematics and

project scope requirements to a statistics

range of audiences 1.5 Describing data

1.7 Legislation, policy analysis

and procedures techniques/

relating to the procedures

conduct of 1.6 Reporting

evaluations requirements to a

1.8 Organisational range of audiences

values, ethics and 1.7 Stating legislation,

codes of conduct policy and

procedures relating

to the conduct of

evaluations

1.8 Stating

organisational

values, ethics and

codes of conduct

2.1 Validity of data/ 2.1 Business 2.1 Computing

information is mathematics and business

assessed statistics mathematics and

2.2 Analysis 2.2 Data analysis statistics

techniques are techniques/ 2.2 Describing data

applied to assess procedures analysis

data/ information. 2.3 Reporting techniques/

2.3 Trends and requirements to a procedures

anomalies are range of audiences 2.3 Reporting

identified 2.4 Legislation, policy requirements to a

2.4 Data analysis and procedures range of

techniques and relating to the audiences

procedures are conduct of 2.4 Stating legislation,

documented evaluations policy and

2.5 Recommendation 2.5 Organisational procedures

s are made on values, ethics and relating to the

areas of possible codes of conduct conduct of

improvement. evaluations

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 22

ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS

Italicized terms are
elaborated in the

Range of Variables

2.5 Stating
organisational
values, ethics and
codes of conduct

3. Record and 3.1 Studied 3.1 Data analysis 3.1 Describing data
present data/information techniques/ analysis
information are recorded. procedures techniques/
procedures
3.2 Recommendation 3.2 Reporting
s are analysed for requirements to a 3.2 Reporting
action to ensure range of audiences requirements to a
they are range of
compatible with 3.3 Legislation, policy audiences
the project’s and procedures
scope and terms relating to the 3.3 Stating legislation,
of reference. conduct of policy and
evaluations procedures
3.3 Interim and final relating to the
reports are 3.4 Organisational conduct of
analysed and values, ethics and evaluations
outcomes are codes of conduct
compared to the 3.4 Stating
criteria organisational
established at the values, ethics and
outset. codes of conduct
practices
3.4 Findings are
presented to
stakeholders.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 23

RANGE OF VARIABLES

VARIABLES RANGE

1. Data analysis May include but not limited to:
techniques 1.1. Domain analysis
1.2. Content analysis
1.3. Comparison technique

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1 Determine data / information
1.2 Studied and applied gathered data/information
1.3 Recorded and studied studied data/information

These aspects may be best assessed using a range of scenarios
what ifs as a stimulus with a walk through forming part of the
response. These assessment activities should include a range of
problems, including new, unusual and improbable situations that
may have happened.

2. Resource Specific resources for assessment
Implications 2.1. Evidence of competent performance should be obtained by

3. Methods of observing an individual in an information management role
Assessment within the workplace or operational or simulated
environment.
4. Context for Competency in this unit may be assessed through:
Assessment 3.1. Written Test
3.2. Interview
3.3. Portfolio

The unit will be assessed in a holistic manner as is practical and
may be integrated with the assessment of other relevant units of
competency. Assessment will occur over a range of situations,
which will include disruptions to normal, smooth operation.
Simulation may be required to allow for timely assessment of
parts of this unit of competency. Simulation should be based on
the actual workplace and will include walk through of the relevant
competency components.
4.1. In all workplace, it may be appropriate to assess this unit

concurrently with relevant teamwork or operation units.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 24

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND HEALTH POLICIES
AND PROCEDURES

UNIT CODE : 400311216

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
identify OSH compliance requirements, prepare OSH
requirements for compliance, perform tasks in accordance with
relevant OSH policies and procedures

ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
1. Identify OSH
compliance Italicized terms are 1.1. OSH preventive 1.1. Communication
requirements elaborated in the and control skills
requirements
Range of Variables 1.2. Interpersonal
1.1 Relevant OSH 1.2. Hierarchy of skills
Controls
requirements, 1.3. Critical thinking
regulations, 1.3. Hazard skills
policies and Prevention and
procedures are Control 1.4. Observation
identified in skills
accordance with 1.4. General OSH
workplace policies principles
and procedures
1.2 OSH activity non- 1.5. Work standards
conformities are and procedures
conveyed to
appropriate 1.6. Safe handling
personnel procedures of
1.3 OSH preventive tools, equipment
and control and materials
requirements are
identified in 1.7. Standard
accordance with emergency plan
OSH work policies and procedures
and procedures in the workplace

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 25

ELEMENTS PERFORMANCE REQUIRED REQUIRED
2. Prepare OSH CRITERIA KNOWLEDGE SKILLS

requirements for Italicized terms are 2.1. Resources 2.1. Communication
compliance elaborated in the necessary to skills
execute hierarchy
3. Perform tasks in Range of Variables of controls 2.2. Estimation skills
accordance with 2.1 OSH work activity 2.3. Interpersonal
relevant OSH 2.2. General OSH
policies and material, tools and principles skills
procedures equipment 2.4. Critical thinking
requirements are 2.3. Work standards
identified in and procedures skills
accordance with 2.5. Observation
workplace policies 2.4. Safe handling
and procedures procedures of skills
2.2. Required OSH tools, equipment 2.6. Material, tool
materials, tools and materials
and equipment are and equipment
acquired in 2.5. Different OSH identification
accordance with control measures skills
workplace policies
and procedures 3.1. OSH work 3.1 Communication
2.3. Required OSH standards skills
materials, tools
and equipment are 3.2. Industry related 3.3 Interpersonal
arranged/ placed in work activities skills
accordance with
OSH work 3.3. General OSH 3.4 Troubleshooting
standards principles skills
3.1 Relevant OSH
work procedures 3.4. OSH Violations 3.5 Critical thinking
are identified in Non-compliance skills
accordance with work activities
workplace policies 3.6 Observation
and procedures skills
3.2 Work Activities are
executed in
accordance with
OSH work
standards
3.3 Non-compliance
work activities are
reported to
appropriate
personnel

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 26

RANGE OF VARIABLES

VARIABLE RANGE
1. OSH Requirements, May include:
1.1 Clean Air Act
Regulations, Policies and 1.2 Building code
Procedures 1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
2. Appropriate Personnel 1.5 Permit to Operate
1.6 Philippine Occupational Safety and Health
3. OSH Preventive and
Control Requirements Standards
1.7 Department Order No. 13 (Construction Safety and
4. Non OSH-Compliance
Work Activities Health)
1.8 ECC regulations
May include:
2.1 Manager
2.2 Safety Officer
2.3 EHS Offices
2.4 Supervisors
2.5 Team Leaders
2.6 Administrators
2.7 Stakeholders
2.8 Government Official
2.9 Key Personnel
2.10 Specialists
2.11 Himself
May include:
3.1 Resources needed for removing hazard effectively
3.2 Resources needed for substitution or replacement
3.3 Resources needed to establishing engineering

controls
3.4 Resources needed for enforcing administrative

controls
3.5 Personal Protective equipment
May include non-compliance or observance of the
following safety measures:
4.1 Violations that may lead to serious physical harm or

death
4.2 Fall Protection
4.3 Hazard Communication
4.4 Respiratory Protection
4.5 Power Industrial Trucks
4.6 Lockout/Tag-out
4.7 Working at heights (use of ladder, scaffolding)
4.8 Electrical Wiring Methods
4.9 Machine Guarding
4.10 Electrical General Requirements
4.11 Asbestos work requirements
4.12 Excavations work requirements

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 27

EVIDENCE GUIDE Assessment requires evidence that the candidate:
1. Critical aspects of 1.1. Convey OSH work non-conformities to appropriate

Competency personnel
1.2. Identify OSH preventive and control requirements in
2. Resource Implications
3. Methods of Assessment accordance with OSH work policies and procedures
4. Context for Assessment 1.3. Identify OSH work activity material, tools and

equipment requirements in accordance with
workplace policies and procedures
1.4. Arrange/Place required OSH materials, tools and
equipment in accordance with OSH work standards
1.5. Execute work activities in accordance with OSH
work standards
1.6. Report OSH activity non-compliance work activities
to appropriate personnel
The following resources should be provided:
2.1 Facilities, materials tools and equipment necessary
for the activity
Competency in this unit may be assessed through:
3.1 Observation/Demonstration with oral questioning
3.2 Third party report
4.1 Competency may be assessed in the work place or
in a simulated work place setting

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 28

UNIT OF COMPETENCY : EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE
PRACTICES IN THE WORKPLACE
UNIT CODE
UNIT DESCRIPTOR : 400311217

This unit covers knowledge, skills and attitude to identify the
: efficiency and effectiveness of resource utilization, determine

causes of inefficiency and/or ineffectiveness of resource
utilization and Convey inefficient and ineffective environmental
practices

ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
1. Identify the
efficiency and Italicized terms are 1.1. Importance of 1.1 Recording Skills
effectiveness of elaborated in the Environmental 1.2 Writing Skills
resource utilization Literacy 1.3 Innovation Skills
Range of Variables
1.2. Environmental Work
1.1 Required resource Procedures
utilization in the
workplace is 1.3. Waste Minimization
measured using 1.4. Efficient Energy
appropriate
techniques Consumptions

1.2 Data are recorded in
accordance with
workplace protocol

1.3 Recorded data are
compared to
determine the
efficiency and
effectiveness of
resource utilization
according to
established
environmental work
procedures

2. Determine causes 2.1 Potential causes of 2.1 Causes of 2.1 Deductive
of inefficiency inefficiency and/or environmental Reasoning Skills
and/or ineffectiveness are inefficiencies and
ineffectiveness of listed ineffectiveness 2.2 Critical thinking
resource utilization 2.3 Problem Solving
2.2 Causes of 2.4 Observation Skills
inefficiency and/or
ineffectiveness are
identified through
deductive reasoning

2.3 Identified causes of
inefficiency and/or
ineffectiveness are
validated thru
established
environmental
procedures

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 29

ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
3. Convey inefficient
and ineffective Italicized terms are 3.1 Appropriate 3.1 Written and Oral
environmental elaborated in the Personnel to Communication Skills
practices address the
Range of Variables environmental 3.2 Critical thinking
3.1 Efficiency and hazards 3.3 Problem Solving
3.4 Observation Skills
effectiveness of 3.2 Environmental 3.5 Practice
resource utilization corrective actions
are reported to Environmental
appropriate Awareness
personnel
3.2 Concerns related
resource utilization
are discussed with
appropriate
personnel
3.3 Feedback on
information/
concerns raised are
clarified with
appropriate
personnel

RANGE OF VARIABLES

VARIABLE RANGE
1. Environmental Work May include:
1.1 Utilization of Energy, Water, Fuel Procedures
Procedures 1.2 Waster Segregation Procedures
1.3 Waste Disposal and Reuse Procedures
2. Appropriate Personnel 1.4 Waste Collection Procedures
1.5 Usage of Hazardous Materials Procedures
1.6 Chemical Application Procedures
1.7 Labeling Procedures
May include:
2.1 Manager
2.2 Safety Officer
2.3 EHS Offices
2.4 Supervisors
2.5 Team Leaders
2.6 Administrators
2.7 Stakeholders
2.8 Government Official
2.9 Key Personnel
2.10 Specialists
2.11 Himself

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 30

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1. Measured required resource utilization in the workplace

2. Resource using appropriate techniques
Implications 1.2. Recorded data in accordance with workplace protocol
1.3. Identified causes of inefficiency and/or ineffectiveness

through deductive reasoning
1.4. Validate the identified causes of inefficiency and/or

ineffectiveness thru established environmental
procedures
1.5. Report efficiency and effectives of resource utilization
to appropriate personnel
1.6. Clarify feedback on information/concerns raised with
appropriate personnel
The following resources should be provided:
2.1 Workplace
2.2 Tools, materials and equipment relevant to the tasks
2.3 PPE
2.4 Manuals and references

3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Demonstration
3.2 Oral questioning
4. Context for 3.3 Written examination
Assessment 4.1 Competency assessment may occur in workplace or any

appropriately simulated environment
4.2 Assessment shall be observed while task are being

undertaken whether individually or in-group

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 31

UNIT OF COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN THE WORKPLACE
UNIT CODE
UNIT DESCRIPTOR : 400311218

: This unit covers the outcomes required to apply entrepreneurial
workplace best practices and implement cost-effective operations

ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
1. Apply
entrepreneurial Italicized terms are 1.1 Workplace best 1.1 Communication
workplace best elaborated in the Range practices, policies skills
practices and criteria
of Variables 1.2 Complying with
2. Communicate 1.2 Resource utilization quality procedures
entrepreneurial 1.1 Good practices 1.3 Ways in fostering
workplace best relating to workplace
practices operations are entrepreneurial
observed and selected attitudes:
following workplace 1.3.1 Patience
policy. 1.3.2 Honesty
1.3.3 Quality-
1.2 Quality procedures
and practices are consciousness
complied with 1.3.4 Safety-
according to workplace
requirements. consciousness
1.3.5 Resourcefulness
1.3 Cost-conscious habits
in resource utilization
are applied based on
industry standards.

2.1 Observed good 2.1 Workplace best 2.1 Communication skills
practices relating to
workplace operations practices, policies 2.2 Complying with
are communicated to
appropriate person. and criteria quality procedures

2.2 Observed quality 2.2 Resource utilization 2.3 Following workplace
procedures and 2.3 Ways in fostering communication
practices are protocol
communicated to entrepreneurial
appropriate person attitudes:

2.3 Cost-conscious habits 2.3.1 Patience
in resource utilization
are communicated 2.3.2 Honesty
based on industry
standards. 2.3.3 Quality-

consciousness

2.3.4 Safety-

consciousness

2.3.5 Resourcefulness

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 32

ELEMENTS PERFORMANCE REQUIRED REQUIRED
CRITERIA KNOWLEDGE SKILLS
3. Implement cost-
effective operations Italicized terms are 3.1 Optimization of 3.1 Implementing
elaborated in the Range workplace preservation and
resources optimizing workplace
of Variables resources
3.2 5S procedures and
3.1 Preservation and concepts 3.2 Observing judicious
optimization of use of workplace
workplace resources is 3.3 Criteria for cost- tools, equipment and
implemented in effectiveness materials
accordance with
enterprise policy 3.4 Workplace 3.3 Making constructive
productivity contributions to
3.2 Judicious use of office operations
workplace tools, 3.5 Impact of
equipment and entrepreneurial 3.4 Sustaining ability to
materials are observed mindset to work within allotted
according to manual workplace time and finances
and work productivity
requirements.
3.6 Ways in fostering
3.3 Constructive entrepreneurial
contributions to office attitudes:
operations are made
according to enterprise 3.6.1 Quality-
requirements. consciousness

3.4 Ability to work within 3.6.2 Safety-
one’s allotted time and consciousness
finances is sustained.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 33

RANGE OF VARIABLES RANGE
VARIABLE
May include:
1.Good practices 1.1 Economy in use of resources
1.2 Documentation of quality practices
2.Resources utilization
May include:
2.1 Consumption/ use of consumables
2.2 Use/Maintenance of assigned equipment and
furniture
2.3 Optimum use of allotted /available time

EVIDENCE GUIDE Assessment requires evidence that the candidate:
1. Critical aspects of 1.1 Demonstrated ability to identify and sustain cost-

competency effective activities in the workplace
1.2 Demonstrated ability to practice entrepreneurial
2. Resource Implications
knowledge, skills and attitudes in the workplace.
3. Methods of Assessment
The following resources should be provided:
4.Context of Assessment 2.1 Simulated or actual workplace
2.2 Tools, materials and supplies needed to

demonstrate the required tasks
2.3 References and manuals

2.3.1 Enterprise procedures manuals
2.3.2 Company quality policy

Competency in this unit should be assessed
through:

3.1 Interview
3.2 Third-party report

4.1 Competency may be assessed in workplace or in
a simulated workplace setting

4.2 Assessment shall be observed while tasks are
being undertaken whether individually or in-group

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 34

COMMON COMPETENCIES

UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION CONTROL POLICIES
AND PROCEDURES

UNIT CODE : HHC323201

UNIT DESCRIPTOR : This unit is concerned with infection control responsibilities of
employees with supervisory accountability to implement and
monitor infection control policy and procedures in a specific work
unit or team within an organization. This unit does not apply to a
role with organization-wide responsibilities for infection control
policy and procedure development, implementation or monitoring

ELEMENT PERFORMANCE CRITERIA REQUIRED REQUIRED SKILL
KNOWLEDGE

1. Provide 1.1 Relevant information 1.1 Literacy levels and 1.1 Using personal

information to about the communication protective

the work group organization's skills of work group equipment

about the infection control policy members and 1.2 Identify

organization's and procedures, and consequent transmission of

infection applicable industry suitable infectious

control policies codes of practice are communication diseases

and accurately and clearly techniques 1.3 Identify mode of

procedures. explained to the work 1.2 Reporting, communication

group documentation and 1.4 Apply modes of

1.2 Information about use of non - verbal communication

identified hazards and verbal 1.5 Operate

and the outcomes of communication equipment for

infection risk 1.3 Knowledge on communication

assessments is OSH, infection 1.6 Implement OSH,

regularly provided to control, infection control,

the work group environmental and environmental

1.3 Opportunity is institutional, rules, and institutional,

provided for the work guidelines, policies rules, guidelines,

group to seek further and procedures policies and

information on 1.4 Respect for patient procedures

workplace infection / client rights 1.7 Respect patient /

control issues and 1.5 Knowledge on the client rights

practices use of personal 1.8 Effective

protective communicating

equipment and interpersonal

1.6 Basic knowledge skills including:

on infectious 1.8.1 language

diseases competence

transmission literacy and

1.7 Concepts on reading

modes of competence

communication 1.8.2 Negotiating

1.8 Knowledge on Skills

equipment for 1.8.3 Intra and

communication to Interpersonal

be used skills

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 35

ELEMENT PERFORMANCE CRITERIA REQUIRED REQUIRED SKILL
KNOWLEDGE
2. Integrate the 2.1 Infection control (computer, 1.8.4 Reporting and
telephone, cell documentation
organization's policy and phone etc.) with accuracy

infection procedures are 2.1 Literacy levels 1.8.5 Communicatio
and n skills
control policy implemented by communication practiced with
skills of work eased
and procedure supervisor and group members
and consequent 2.1 Using personal
into work members of the work suitable protective
communication equipment
practices group. techniques
2.2 Identify
2.2 Liaison is maintained 2.2 Reporting, transmission of
documentation infectious
with person and use of non- diseases
verbal and
responsible for verbal 2.3 Identify mode of
communication communication
organization-wide
2.3 Knowledge on 2.4 Apply modes of
infection control. OSH, infection communication
control,
2.3 The Supervisor's environmental 2.5 Operate
and institutional, equipment for
coaching support rules, communication
guidelines,
ensures that policies and 2.6 Implement OSH,
procedures infection control,
individuals/teams are environmental
2.4 Respect for and institutional,
able to implement patient / client rules, guidelines,
rights policies and
infection control procedures
2.5 The significance
practices of other 2.7 Respect patient /
management client rights
2.4 Work procedures are systems and
procedures for 2.8 Effective
adopted to reflect infection control communicating
and interpersonal
appropriate infection 2.6 Knowledge on skills including:
the use of
control practice personal 2.9 language
protective competence
2.5 Issues raised through equipment
2.10 literacy and
consultation are dealt 2.7 Basic reading
knowledge on competence
with and resolved infectious
diseases 2.11 Negotiating
promptly or referred to transmission Skills

the appropriate 2.8 Concepts on 2.12 Intra and
modes of Interpersonal
personnel for skills

resolution 2.13 Reporting and
documentation
2.6 Workplace procedures with accuracy

for dealing with 2.14 Communicatio
n skills practiced
infection control risks with eased

and hazardous events

are implemented

whenever necessary

2.7 Employees are

encouraged to report

infection risks and to

improve infection

control procedures

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 36

ELEMENT PERFORMANCE CRITERIA REQUIRED REQUIRED SKILL
KNOWLEDGE
3. Monitor 3.1 Infection control 3.1 Using personal
infection hazardous events are communication protective
control investigated promptly 2.9 Knowledge on equipment
performance to identify their cause
and implement in accordance with equipment for 3.2 Identify
improvements organization policy communication transmission of
in practices and procedures to be used infectious
(computer, diseases
3.2 Work procedures to telephone, cell
control infection risks phone etc.) 3.3 Identify mode
are monitored to 3.1 Literacy levels and of
ensure compliance communication communication
skills of work group
3.3 Work procedures are members and 3.4 Apply modes of
regularly reviewed consequent suitable communication
and adjusted to communication
ensure improvements techniques 3.5 Operate
in infection control 3.2 Reporting, equipment for
practice documentation and communication
use of non-verbal
3.4 Supervisor provides and verbal 3.6 Implement OSH,
feedback to team and communication infection control,
individuals on 3.3 Knowledge on environmental
compliance issues, OSH, infection and institutional,
changes in work control, rules,
procedures and environmental and guidelines,
infection control institutional, rules, policies and
outcomes guidelines, policies procedures
and procedures
3.5 Training in work 3.4 Respect for patient 3.7 Respect patient
procedures is / client rights / client rights
provided as required 3.5 The significance of
to ensure other management 3.8 Effective
maintenance of systems and communicating
infection control procedures for and
standards infection control interpersonal
3.6 Knowledge on the skills including:
3.6 Inadequacies in work use of personal
procedures and protective 3.9 language
infection control equipment competence
measures are 3.7 Basic knowledge on
identified, corrected or infectious diseases 3.10 literacy and
reported to transmission reading
designated 3.8 Concepts on modes competence
personnel of communication
3.9 Knowledge on 3.11 Negotiating
3.7 Records of infection equipment for Skills
control risks and communication to
incidents are be used (computer, 3.12 Intra and
accurately maintained telephone, cell Interpersonal
phone etc.) skills

3.13 Reporting and
documentation
with accuracy

3.14 Monitoring of

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 37

ELEMENT PERFORMANCE CRITERIA REQUIRED REQUIRED SKILL
KNOWLEDGE
as required incidence of
3.8 Aggregate infection infection in the
workplace
control information 3.15 Communication
reports are used to skills practiced
identify hazards, to with eased
monitor and improve
risk control Method
and to indicate
training needs

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 38

RANGE OF VARIABLES

VARIABLE RANGE
1. Industry Codes of May include:
1.1 National Health and Medical Research Council Guidelines for
Practice
infection control
1.2 Local & National Government Guidelines and Standards
1.3 Manufacturer's recommendations and operating manuals

1. Hazards and the May include:
outcomes of infection 2.1 Sharps
risk assessments 2.2 Glass
2.3 Waste
2. Infection Control Policy 2.4 Human waste and human tissues
and Procedures 2.5 Personal contact with infectious patients / clients
2.6 Animals, insects and vermin
4. Infection Control 2.7 Stock, including food, which has passed "used-by" dates.
Standards 2.8 Incorrect concentration of disinfectants and chemicals
2.9 Cleaning procedures
2.10 Linen handling procedures
2.11 Work flows
2.12 Use of personal protective clothing
2.13 Food safety
2.14 Personal hygiene
May include:
3.1 Cleaning procedures and schedules
3.2 Cleaning agents
3.3 Cleaning equipment
3.4 Handling, storage and disposal of all types of waste
3.5 Food handling and food safety
3.6 Hygiene procedures
3.7 Infection control risk management
3.8 Infection control incident and hazard reporting
3.9 Sterilizing
3.10 Linen production and handling
3.11 Maintenance procedures
3.12 Storage requirements
3.13 Personal protective clothing
3.14 Work flows
3.15 Management of blood and body fluid spills
3.16 Single use of disposable
3.17 Aseptic techniques
3.18 Skin preparation procedures
3.19 Immunization
3.20 Needle stick injuries
3.21 Personal contact with infectious patients / clients
3.2 2 Standard and additional precautions
3.23 Confidentiality
3.24 Employee training
3.25 Contractors
May include:
4.1 Observations
4.2 Interviews
4.3 Surveys and inspections

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VARIABLE RANGE
5. Designated personnel
4.4 Quality assurance activities
6. Aggregate infection 4.5 Review of outcomes
control information 4.6 Data analysis
May include:
EVIDENCE GUIDE 5.1 Manager
5.2 Infection Control Coordinator
5.3 Quality Improvement Coordinator
5.4 Infection Control Committee
5.5 Occupational Health and Safety Committee
May include:
6.1 Records of needle stick injuries
6.2 Hospital-acquired infection rates
6.3 DOH healthcare standards clinical indicators
6.4 HACCP records
6.5 Hazard reports

1. Critical Aspects of Assessment requires evidence that the candidate
Competency 1.1. Communicated with team and individuals on organizational

2. Resource Implications policy and procedures for infection control
1.2. Applied infection control policies and procedures which impact
3. Methods of Assessment
4. Context of Assessment on work processes of the specific work unit
1.3. Applied procedures for adopting appropriate infection

practices within work unit
1.4. Provided appropriate supervision of work group
The following resources should be provided:
2.1. Workplace infection control and health and safety policies and

procedures
2.2. Waste management procedures
2.3. Food safety procedures
2.4. Other organizational policies and procedures
2.5. Duties statements and/or job descriptions
Competency in this unit may be assessed through:
3.1. Observation
3.2. Interview
3.3. Portfolio
3.4. Demonstration with questioning
4.1. Competency maybe assessed in actual workplace or at the

designated TESDA Accredited Assessment Center.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 40

UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO DIFFICULT/ CHALLENGING
BEHAVIOR

UNIT CODE : HHC323202

UNIT DESCRIPTOR : This unit of competency covers the knowledge, skills and attitudes
to effectively respond to difficult or challenging behaviour of patient
/ client.

ELEMENT PERFORMANCE REQUIRED REQUIRED SKILL
1. Plan responses CRITERIA KNOWLEDGE
1.1 Literacy levels and 1.1 Identify mode of
1.1 Responses are communication communication
planned to skills of work group
instances of difficult members and 1.2 Apply modes of
or challenging consequent suitable communication
behavior to communication
maximize the techniques 1.3 Implement
availability of other 1.2 Reporting, environmental
appropriate staff and documentation and and institutional,
resources use of non-verbal rules, guidelines,
and verbal policies and
1.2 Specific communication procedures
manifestations of 1.3 Knowledge on
difficult or environmental and 1.4 Identify issues
challenging institutional, rules, relating to difficult
behavior are guidelines, policies and challenging
identified and and procedures behavior
strategies 1.4 Issues relating to
appropriate to difficult and 1.5 Identify patient /
these behaviors are challenging client issues
planned as required. behavior which need to be
1.5 Patient / client referred to an
1.3 Safety of self and issues which need appropriate health
others is given to be referred to an professional
priority in responding appropriate health
to difficult or professional 1.6 Thinking and
challenging behavior 1.6 Knowledge on responding
according to policies and rules of quickly and
institutional policies health professionals strategically
and procedures. involved with the
care of patient / 1.7 Remaining alert to
client potential incidents
1.7 Concepts on modes of difficult or
of communication challenging
behavior

1.8 Working with
others and display
empathy with
patient / client and
relatives

1.9 Intra and
Interpersonal
skills

1.10 Reporting and
documentation
with accuracy

2. Apply 2.1 Difficult or 2.1 Literacy levels and 2.1 Identify mode of

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ELEMENT PERFORMANCE REQUIRED REQUIRED SKILL
response CRITERIA KNOWLEDGE
communication communication
3. Report and challenging behavior skills of work group 2.2 Apply modes of
review is dealt with members and
incidents promptly, firmly and consequent suitable communication
diplomatically in communication 2.3 Implement
accordance with techniques
institutional 2.2 Reporting, environmental
policies and documentation and and institutional,
procedures. use of non-verbal rules, guidelines,
2.2 Communication is and verbal policies and
used effectively to communication procedures
achieve the desired 2.3 Knowledge on 2.4 Identify issues
outcomes in environmental and relating to difficult
responding to institutional, rules, and challenging
difficult or guidelines, policies behavior
challenging behavior and procedures 2.5 Identify patient /
2.3 Appropriate 2.4 Issues relating to client issues
strategies are difficult and which need to be
selected to suit challenging referred to an
particular instances behavior appropriate health
of difficult or 2.5 Patient / client professional
challenging behavior issues which need 2.6 Thinking and
to be referred to an responding
3.1 Incidents are appropriate health quickly and
reported according professional strategically
to institutional 2.6 Knowledge on 2.7 Remaining alert to
policies and policies and rules of potential incidents
procedures health professionals of difficult or
involved with the challenging
3.2 Incidents are care of patient / behavior
reviewed with client 2.8 Working with
appropriate staff and 2.7 Concepts on modes others and display
suggestions of communication empathy with
appropriate to area patient / client and
of responsibility are 3.1 Literacy levels and relatives
made. communication skills 2.9 Intra and
of work group Interpersonal
3.3 Debriefing members and skills
consequent suitable 2.10 Reporting and
communication documentation
techniques with accuracy
3.1 Identify mode of
3.2 Reporting, communication
documentation and 3.2 Apply modes of
use of non-verbal communication
and verbal 3.3 Implement
communication environmental
and institutional,
3.3 Knowledge on rules, guidelines,
policies and
procedures
3.4 Identify issues
relating to difficult
and challenging

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 42

ELEMENT PERFORMANCE REQUIRED REQUIRED SKILL
CRITERIA KNOWLEDGE

mechanisms and environmental and behavior
other activities are
used and institutional, rules, 3.5 Identify patient /
participated in
3.4 Advice and guidelines, policies client issues
assistance is sought
from legitimate and procedures which need to be
sources when
appropriate. 3.4 Issues relating to referred to an

difficult and appropriate health

challenging behavior professional

3.5 Patient / client 3.6 Thinking and

issues which need to responding

be referred to an quickly and

appropriate health strategically

professional 3.7 Remaining alert to

3.6 Knowledge on potential incidents

policies and rules of of difficult or

health professionals challenging

involved with the behavior

care of patient / 3.8 Working with

client others and display

3.7 Concepts on modes empathy with

of communication patient / client and

relatives

3.9 Intra and

Interpersonal

skills

3.10 Reporting and

documentation

with accuracy

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 43

RANGE OF VARIABLES

VARIABLE RANGE
1. Planned responses May include:
1.1 Own ability and experience
2. Difficult or challenging 1.2 Established institutional procedures
behaviors 1.3 Knowledge of individual persons and underlying causes
May include:
3. Strategies appropriate 2.1 Aggression/Assaultive behavior
for dealing with 2.2 Confusion or other cognitive impairment
challenging behaviors 2.3 Noisiness
2.4 Manipulative
4. Institutional policies and 2.5 Wandering
procedures 2.6 Self-destructive
2.7 Intoxication
5. Selection of appropriate 2.8 Withdrawn/depressed
strategies for dealing 2.9 Negativistic
with challenging 2.10 Intrusive behavior
behaviors 2.11 Verbal offensiveness
May include:
3.1 Diversional activities
3.2 Referring to appropriate personnel e.g. supervisor, security

officer
3.3 Following established emergency response procedures
May include:
4.1 Incident reporting and documentation
4.2 Operational guidelines for handling incidents and/or cases

involving difficult and challenging behavior
4.3 Debriefing of staff involved in the incident
May include:
5.1 The nature of the incident
5.2 Potential effect on different parties, patient / client, staff and

others
5.3 Established procedures and guidelines

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 44

EVIDENCE GUIDE

1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1. Identified specific manifestations of difficult or challenging

2. Resource Implications behavior and strategies are planned, selected and applied as
required
3. Methods of Assessment 1.2. Maintained personal safety and the safety of others
4. Context of Assessment 1.3. Reported incidents, reviewed and responded quickly and
effectively to contingencies
1.4. Debriefing mechanisms are used
The following resources should be provided:
2.1. Access to relevant workplace or appropriately simulated
environment where assessment can take place
2.2. Relevant institutional policy, guidelines, procedures and
protocols
2.3. Emergency response procedures and employee support
arrangements
Competency in this unit may be assessed through:
3.1. Observation with questioning
3.2. Demonstration with questioning
4.1. Competency maybe assessed in actual workplace or at the
designated TESDA Accredited Assessment Center.

TR Barangay Health Services NC II Revision 01 Promulgated (01/11/2019) 45

UNIT OF COMPETENCY : APPLY BASIC FIRST AID

UNIT CODE : HHC323203

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
provide an initial response where First Aid is required. In this unit it
is assumed that the First Aider is working under supervision and /
or according to established workplace First Aid procedures and
policies

ELEMENT PERFORMANCE REQUIRED REQUIRED SKILL
1. Assess the CRITERIA KNOWLEDGE
1.1 Reporting, 1.1 Identify parts of
situation 1.1 Physical hazards documentation and the human body
to self and use of non-verbal
2. Apply basic first casualty’s health and verbal 1.2 Identify abnormal
aid techniques and safety are communication vital signs of
identified 1.2 Knowledge on patient / client
OSH, infection
1.2 Immediate risks to control, 1.3 Identify mode of
self and casualty’s environmental and communication
occupational health institutional, rules,
and safety (OSH guidelines, policies 1.4 Apply modes of
)are minimized by and procedures communication
controlling the 1.3 Knowledge on
hazard in basic anatomy and 1.5 Resuscitation
accordance with physiology (parts of Skills
OSH requirements the human body)
1.4 Concepts on modes 1.6 Operate
1.3 Casualty’s vital of communication equipment as
signs and physical 1.5 Knowledge on first required for the
condition are aid principles assessment of
assessed in 1.6 Knowledge on the patient / client
accordance with use of equipment
workplace (BP apparatus, 1.7 Safe manual
procedures pulse oxymeter, handling of
digital thermometer casualty
2.1 First Aid etc.)
management is 1.8 Implement OSH,
provided in 5.1 Reporting, infection control,
accordance with documentation and environmental
established First use of non-verbal and institutional,
and verbal rules, guidelines,
communication policies and
procedures

1.9 Report
preparation

1.10 Communication
skills

1.11 Intra and
Interpersonal
skills

1.12 Reporting and
documentation
with accuracy

5.1 Identify abnormal
vital signs of
patient / client

5.2 Identify mode of
communication

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