SKM LEVEL 2

KEMENTERIAN PENDIDIKAN MALAYSIA

SIJIL KEMAHIRAN MALAYSIA

FB-024-2:2012
OFFICE ADMINISTRATION

BAHAGIAN PENDIDIKAN LATIHAN TEKNIK DAN VOKASIONAL,
KEMENTERIAN PENDIDIKAN MALAYSIA,
ARAS 5&6, BLOK E14, PARCEL E,

PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62604 PUTRAJAYA.

COMPETENCY PROFILE CHART (CPC)

SECTOR BUSINESS MANAGEMENT
SUB SECTOR
JOB AREA BUSINESS & FINANCE
JOB LEVEL
OFFICE ADMINISTRATION

LEVEL 2 JOB AREA CODE

COMPETENCY INCOMING OUTG
CORE COMMUNICATION COMMU

FB-024-2:2012-C01 FB-024-2

BASIC DATA ENTRY
FB-024-2:2012-C05

FB-024-2:2012

COMPETENCY UNIT

GOING FILING MEETING
UNICATION ADMINISTRATION PREPARATION
ASSISTANCE
2:2012-C02 FB-024-2:2012-C03
FB-024-2:2012-C04

1

CU Title CU Code CU Descriptor
1. Incoming communications
The incoming communications compete
unit title describes the competency
required when handling and process
incoming communications

The person will be able to receive, proc
and distribute incoming communication
intended personnel/recipient

The person who is competent in handlin
incoming communications shall be able
identify incoming communicat
requirements, process all the incom
communication and record incom
communications

The outcome of this competency is
handle the flow of incom
communications within the organisation

CU Work Activities Performance Criteria

ency 1. Identify incoming communications 1.1 Types of incoming
y requirement communication identified
sing
1.2 Incoming communications
cess scope of work determined
ns to according to organisation’s
SOP
ng
e to 1.3 Office equipment handling
tions procedures indentified so that
ming the equipment is operated
ming accordingly

to 1.4 Incoming communications
ming recording and distributions
n procedures confirmed so that
the information /
correspondence is provided to
correct personnel.

1.5 Incoming fax letters obtained
according to specified quantity

2. Process incoming communication 2.1 Incoming mail prioritised
2.2 Confidentiality when handling

incoming messages applied
2.3 Incoming communications

forwarded according to the
address /department
2.4 Office communication
equipment maintained
2.5 Telephone calls answered in
compliance with telephone
etiquette
2.6 Incoming messages Identified
and recorded

2

CU Title CU Code CU Descriptor

2. Outgoing communications The Out going communication compete

unit describes the competency requir

when distributing out

communications

The person who is competent in thi
competency unit shall be able to identif
outgoing communications require
prepare outgoing communic
requirement, carry out out
communication activities and r
outgoing communications activities

The outcome of this competency is
ensure outgoing communications

organized and according to organi
SOP

CU Work Activities Performance Criteria

3. Record incoming communication 3.1 Incoming communication
activities details recorded

3.2 Received incoming
communications acknowledged

ency 1. Prepare outgoing 1.1 Types of outgoing
red communications requirement correspondence identified
tgoing
1.2 Outgoing communications
is requirement identified
fy
ement, 1.3 Outgoing communications
cations scope of work identified
tgoing according to organisation SOP
record
1.4 Outgoing communications
to distributions procedures
s are confirmed
isation 2. Process outgoing communication
1.5 Office equipment to be used
for communication checked
according to communication
requirements

2.1 Outgoing messages identified
and recorded

2.2 Outgoing mails prioritised
2.3 Outgoing message distributed
2.4 Confidentiality when handling

outgoing communications
2.5 Telephone calls made

according to organisation’s
procedures and telephone
etiquette
2.6 Outgoing communications sent
according to organisation’s

3

CU Title CU Code CU Descriptor

3. Filling Administration The filing administration competency
title describes the competency required
administer the filing system effectively

The person who is competent in filin
administration shall be able to identi
organizational filing system procedure
carry out filing activities, and record filin
activities

The outcome of this competency is
provide an organised filing system th
ensures the availability & accessibility
files according to organisation SOP

CU Work Activities Performance Criteria

Procedures
2.7 Office communication
equipment handled according to
procedures

3. Record outgoing communication 3.1 Outgoing communication
activities activities details recorded

3.2 Outgoing Communications
confirmed receipt

unit 1. Prepare organisational filing 1.1 Types of filing identified
d to system requirement 1.2 Purpose of filing confirmed
1.3 Tools, equipment and
ng
ify materials for electronic and
es, physical filing procedures
ng confirmed
1.4 Standard practise to sort the
2. Carry out filing activities document confirmed
to 2.1 Documents filed according to
hat organisation SOP
y of 2.2 Tools, materials, equipment ,
storage and filing room
3. Record filing activities organised
2.3 The document indexed

3.1 Filing logbook filled in

4

CU Title CU Code CU Descriptor
4. Meeting Preparation
The meeting preparation assistance
Assistance competency unit describes the compete
required to assist in the preparation
5. Basic Data Entry meeting requirements

The person who is competent in meetin
preparation assistance shall be able
identify meeting preparation require
and carry out meeting prepa
assistance

The outcome of this competency is
ensure meeting preparation assistance
prepared according to type of meetin
venue and number of attendees

The basic data entry competenc
describes the competency required in d
entry operation.

The person who is competent in basic d
entry shall be able to perform basic dat
entry activities in the organisation.

The outcome of this competency is
ensure data is keyed in accurately a
then saved

CU Work Activities Performance Criteria

e 1. Confirm meeting preparation 1.1 Work order interpreted
ency required 1.2 Meeting details verified by
of
superior
ng 2. Carry out meeting preparation
to assistance 2.1 Meeting preparation activities
ement followed according to checklist

aration 2.2 Meeting tools, equipment and
materials prepared according
to meeting requirements

2.3 Meeting room set up according
to meeting requirement

to
e are
ng,

cy unit 1. Prepare basic data entry 1.1 Purpose of basic data entry
data requirements determined

data 1.2 Basic data entry scope of work
ta determined

to 1.3 Basic data entry techniques to
and be used confirmed with
specification

1.4 Tools and equipment used for
basic data entry confirmed with
specification

1.5 Time frame for basic data entry
confirmed with specification

1.6 Formats for data applied
according to specification

5

CU Title CU Code CU Descriptor

CU Work Activities Performance Criteria
2. Perform basic data entry
2.1 Relevant data arranged
2.2 Basic data keyed in according

to specification and data
format
2.3 Database reports generated
according to requirements
2.4 Database security procedure
applied according to
organisation SOP
2.5 Database filing details
recorded into the log book

6

CURRICULUM of COMPE

Sub Sector BUSINESS & FINANCE
Job Area
Competency Unit Title OFFICE ADMINISTRATION

Learning Outcome INCOMING COMMUNICATION
The person who is competent in this C
Competency Unit ID Upon completion of this competency u

 Identify incoming communicatio
 Process incoming communicati
 Record incoming communicatio

Level

Work Activities Related Knowledge Related Skills

1. Identify incoming i. Types of business
communications communication
requirement
ii. Types of tools for
business
communication
 Telephone
 Facsimile
 Email
 Potages

iii. Usage of business
communication
directory:-
 Yellow pages
 Search engine

iv. Types of online
communication:-
 Instant messaging
 Voice Over Internet
Protocol (VoIP)

ETENCY UNIT (CoCU)

CU shall be able to handle incoming communication activities in an organisation.

unit, trainees will be able to:-

ons requirement;

ion; and

on.

l 2 Training 204 Hours Credit Hours 20
Duration

Attitude / Safety / Training Delivery Assessment

Environmental Hours Mode Criteria

24 hours Lecture i. Company
procedure on
incoming
communication
listed out
correctly

ii. List of office
equipment for
incoming
communication
listed out

7

Work Activities Related Knowledge Related Skills

v. Types of postage; i. Determine list of
 Parcel incoming
 Document communication
 Mail procedures
 Electronic mail
(email) ii. List office equipme
used for incoming
communication

iii. Determine office
equipment operatio

2. Process i. Incoming telephone
incoming etiquette and
communication procedures

ii. Facsimile machine
usage procedures

iii. Incoming electronic
mailing systems (e-Mail)
and procedures.

iv. Incoming business
correspondence log
book

v. Office mail handling
procedures

vi. Procedures for

Attitude / Safety / Training Delivery Assessment
Mode Criteria
Environmental Hours

48 hours Demonstratio
n&

Observation

ent

on Lecture i. Types of
Attitude inventory
i. Meticulous in checklist
listing office interpreted
equipment used
for incoming ii. Incoming
communication communication
recording and
36 hours distribution
procedures
executed based
on company
procedure

iii. Operation of
incoming

8

Work Activities Related Knowledge Related Skills

distribution of business
correspondence

i. Determine types o
inventory checklis

ii. Obtain and interpr
incoming
communication
recording and
distribution
procedures

iii. Answer telephone
calls in compliance
with procedures.

iv. Record telephone
messages/incomin
fax/incoming mails

v. Acknowledge rece
incoming
fax/correspondenc
/email.

vi. Differentiate and
prioritise incoming
mail.

vii. Distribute
mail/incoming fax
according to the
recipient.

viii. Forward emails/
incoming mails
according to the
addressee/departm

Attitude / Safety / Training Delivery Assessment

Environmental Hours Mode Criteria

communication

equipment

correctly handle

based on manual

of 72 hours Demonstratio

st n &

ret Observation

e
e

e
ng
s.
eived

ce

g

ment Attitude
i. Apply

confidentiality
when handling
incoming
communication

9

Work Activities Related Knowledge Related Skills

3. Record incoming i. Procedure to record
communication incoming
communication

ii. Business
correspondence log
book

i. Determine procedu
to record incoming
communication

ii. Update incoming
communication rec
on business
correspondence log
book

Employability Skills

Attitude / Safety / Training Delivery Assessment
Mode Criteria
Environmental Hours

Safety
i. Ensure safe

delivery
ii. Acknowledge

mail received

Environment
i. Reduce/minimise
wastage of
resources

8 Hours Lecture i. Recording of

incoming

communication

carried out

correctly

ii. Incoming

ure 16 Hours Demonstratio communication

n & recorded

Observation correctly on

business

cord correspondence

log book

g according to

procedure

Attitude:

i. Meticulous in

preparing

business

correspondence

log book

10

Core Abilities

01.01 Identify and gather information.
01.02 Document information procedures or processes.
01.03 Utilize basic IT applications.
02.01 Interpret and follow manuals, instructions and SOP's.
02.02 Follow telephone/telecommunication procedures.
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms.
02.05 Read/Interpret flowcharts and pictorial information.
03.01 Apply cultural requirement to the workplace.
03.02 Demonstrate integrity and apply practical practices.
03.03 Accept responsibility for own work and work area.
03.06 Respond appropriately to people and situations.
01.11 Apply thinking skills and creativity.
02.11 Convey information and ideas to people.
03.15 Liase to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.
05.02 Inspect and monitor work done and/or in progress.

Social Skills
1. Communication skills
2. Conceptual skills
3. Interpersonal skills
4. Learning skills
5. Leadership skills
6. Multitasking and prioritizing
7. Self-discipline
8. Teamwork

11

Tools, Equipment and Materials (TEM)

ITEMS

1. Telephone
2. Facsimile
3. Computer
4. Internet
5. Printer
6. Scanner
7. Photocopy machine
8. Stationery
9. Log book
10. Staff directory
11. Organisation SOP
12. Personnel Management Source Handbook
13. Office equipment manual

REFERENCES

1. John Harrison, 10th edition, 1996, Secretarial Duties, ISBN 97805
2. Josephine Shaw, 2nd edition 1984, Administration in Business, IS
3. Paul Smith, 4th edition, 2004, Marketing Communications, ISBN 9
4. McGraw-Hill/Irwin, 2nd edition, 2011, Business Communication, IS
5. Wiley, 1st edition, 2003, Design for Communication, ISBN 978047
6. Estelle Belle Hunter, 2010, Office Administration for organization
7. Pattie Odgers, 2005, Administrative Office Management, ISBN 9
8. Richard B. Chase, Nicholas J. Jacobs, F. Robert ( 2001) Operati

Asia), ISBN 0-07-120680-9

RATIO (TEM : Trainees)

1:5
1:5
1:1
1:1
1:5
1:5
1:25
1:1
1:1
1:1
1:1
1:5
1:5

582278448
SBN 0712101861
9780749442651
SBN 9780073403168
71418290
ns supervising, ISBN 1146982763
9780538438575
ion Management For Competitive Advantage (Ninth), McGraw- Hill Education (

12

CURRICULUM of COMPE

Sub Sector BUSINESS & FINANCE
Job Area
Competency Unit Title OFFICE ADMINISTRATION

Learning Outcome OUTGOING COMMUNICATION
The person who is competent in this C
Competency Unit ID Upon completion of this competency u

 Identify outgoing communicatio
 Process outgoing communicatio
 Record outgoing communicatio

Level

Work Activities Related Knowledge Related Skills

1. Identify outgoing i. Types of business
communications communication
requirement
ii. Types of tools for
business
communication;

 Telephone
 Facsimile
 Email
 Postage
iii. Procedure to compile
business client directory
iv. Procedure for outgoing
documents filing
procedure
v. Usage of business
communication
directory;

 Yellow pages
 Search engine
vi. Types of online

ETENCY UNIT (CoCU)

CU shall be able to handle outgoing communication activities in an organisation.

unit, trainees will be able to:-

ons requirement;

on; and

on.

l 2 Training 176 Hours Credit Hours 17
Duration

Attitude / Safety / Training Delivery Assessment Criteria

Environmental Hours Mode

24 hours Lecture i. Company procedure
on outgoing
communication
listed out correctly

ii. List of office
equipment for
outgoing
communication
listed out

13

Work Activities Related Knowledge Related Skills

communication;
 Instant messaging
 Voice Over Internet

Protocol (VoIP
vii. Types of postage;

 Parcel
 Documents
 Mails
 Emails

i. Determine list of
outgoing
communication
procedures

ii. List office equipme
used for outgoing
communication

iii. Determine office
equipment operatio

2. Process i. Outgoing telephone
outgoing etiquette and
communication procedures

ii. Facsimile machine
usage procedures

iii. Procedure to prepare
outgoing facsimile cover
page

iv. Procedures for outgoing
electronic mailing
systems (e-Mail)

v. Outgoing business

Attitude / Safety / Training Delivery Assessment Criteria

Environmental Hours Mode

32 hours Demonstrati
on &

Observation

ent

on. Attitude Lecture i. Types of inventory
i. Meticulous in checklist interpreted
listing office
equipment used ii. Outgoing
for outgoing communication
communication recording and
24 hours distribution
procedures executed
based on company
procedure

iii. Operation of outgoing
communication
equipment handled

14

Work Activities Related Knowledge Related Skills

correspondence log
book
vi. Procedures for handling
outgoing mail

i. Schedule outgoing
communication

ii. Make outgoing cal
according to
organisation’s
procedure

iii. Operate fax machi
according to
manufacturer’s
manual.

iv. Handle outgoing m
according to
organisation’s
procedure.

v. Forward emails
according to the
addressee in
compliance with
procedures.

vi. Incorporate email
authenticity feature

vii. Confirm outgoing
communication
received

Attitude / Safety / Training Delivery Assessment Criteria

Environmental Hours Mode correctly based on
manual

g 48 hours Demonstrati
on &

lls Observation

ine

mail

es

Attitude
i. Apply

confidentiality
when handling
outgoing
communication.

Safety
i. Ensure safe

15

Work Activities Related Knowledge Related Skills

3. Record outgoing i. Procedure to record
communication outgoing
communication

ii. Business
correspondence log
book

i. Determine procedu
to record outgoing
communication

ii. Update outgoing
communication rec
on business
correspondence log
book

iii. Record outgoing
telephone calls, fax
mail and emails
according to
procedure.

iv. Archive official ema

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode
delivery

ii. Acknowledge
mail received

Environment
i. Reduce/minimis

e wastage of
resources

16 hours Lecture i. Recording of

outgoing

communication

carried out correctly

based on procedure

ii. Outgoing

communication

ure 32 hours Demonstrati recorded correctly on

on & business

Observation correspondence log

book according to

cord procedure

g

xes,

Attitude:
i. Meticulous in
ails. preparing

business
corresponden
ce log book

16

Employability Skills

Core Abilities

01.01 Identify and gather information.
01.02 Document information procedures or processes.
01.03 Utilize basic IT applications.
02.01 Interpret and follow manuals, instructions and SOP's.
02.02 Follow telephone/telecommunication procedures.
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms.
02.05 Read/Interpret flowcharts and pictorial information.
03.01 Apply cultural requirement to the workplace.
03.02 Demonstrate integrity and apply practical practices.
03.03 Accept responsibility for own work and work area.
03.06 Respond appropriately to people and situations.
01.11 Apply thinking skills and creativity.
02.11 Convey information and ideas to people.
03.15 Liase to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.
05.02 Inspect and monitor work done and/or in progress.

Tools, Equipment and Materials (TEM)

ITEMS

1. Telephone
2. Facsimile
3. Computer
4. Internet
5. Printer
6. Scanner
7. Photocopier

Social Skills

1. Communication skills
2. Conceptual skills
3. Interpersonal skills
4. Learning skills
5. Leadership skills
6. Multitasking and prioritizing
7. Self-discipline
8. Teamwork

RATIO (TEM : Trainees)

1:5
1:5
1:1
1:1
1:5
1:5
1:25

17

Tools, Equipment and Materials (TEM)
ITEMS
8. Log book
9. Stationery
10. Staff directory
11. Organisation SOP
12. Personnel Management Source Handbook
13. Office equipment manual

REFERENCES

1. John Harrison, 10th edition, 1996, Secretarial Duties, ISBN 97805
2. Josephine Shaw, 2nd edition 1984, Administration in Business, IS
3. Paul Smith, 4th edition, 2004, Marketing Communications, ISBN 9
4. McGraw-Hill/Irwin, 2nd edition, 2011, Business Communication, IS
5. Wiley, 1st edition, 2003, Design for Communication, ISBN 978047
6. Estelle Belle Hunter, 2010, Office Administration for organization
7. Pattie Odgers, 2005, Administrative Office Management, ISBN 9
8. Richard B. Chase, Nicholas J. Jacobs, F. Robert ( 2001) Operati

( Asia), ISBN 0-07-120680-9

RATIO (TEM : Trainees)
1:1
1:1
1:1
1:1
1:1
1:5

582278448
SBN 0712101861
9780749442651
SBN 9780073403168
71418290
ns supervising, ISBN 1146982763
9780538438575
ion Management For Competitive Advantage (Ninth), McGraw- Hill Education

18

CURRICULUM of COMPE

Sub Sector BUSINESS & FINANCE
Job Area
Competency Unit Title OFFICE ADMINISTRATION

Learning Outcome FILING ADMINISTRATION
The person who is competent in this
Competency Unit ID filing system. Upon completion of this c

 Prepare organisational filing sy
 Carry out filing activities; and
 Record filing activities.

Level

Work Activities Related Knowledge Related Skills

1. Prepare i. Company procedure on
organisational filing system
filing system
requirement ii. Types of filing system:-
 Physical filing
system
 Electronic filing
system

iii. Definition of metadata
iv. Location for physical

filing system

i. Determine compan
procedure on filing
system

ii. Determine types of
filing system

iii. Determine location
physical filing syste

ETENCY UNIT (CoCU)

CU shall be able to administer filing activities including physical and electronic
competency unit, trainees will be able to:-
ystem requirement;

l 2 Training 296 Hours Credit Hours 29
Duration

Attitude / Safety / Training Delivery Assessment Criteria

Environmental Hours Mode

24 hours Lecture i. Company procedure
on filing system
listed out correctly

ii. Types of filing
system interpreted

iii. Location of physical
filing system
selected

ny 48 hours Demonstrati
on &

Observation
f

n of
em

19

Work Activities Related Knowledge Related Skills

2. Carry out filing i. Procedure to determine
activities reference/ index code

ii. File confidentiality
classification

iii. Physical filing system
Log book

iv. Physical file closure
procedures

v. Electronic folder
creation method

vi. Procedure to organise
electronic filing system

vii. Backup media for
electronic filing system:-
 Magnetic tape
 Hard disc
 External drive
 Optical storage
 Remote backup
service

i. Differentiate physic
and electronic filing
system.

ii. Create physical and
electronic file and
folder as per
requirements.

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode

Attitude
i. Meticulous in

preparing
organisational
filing system

36 hours Lecture i. Documents filing

executed correctly

according to

organisation SOP

ii. Tools, equipment and

materials for filing

system listed out

according to

procedure

iii. Physical filing system

carried out correctly

based on procedure

iv. Electronic filing

system carried out

correctly based on

procedure

v. Backup for electronic

filing system

executed base on

procedure

vi. Document indexing

cal 80 hours Demonstrati carried out correctly

g on & based on determined

Observation format

d

20

Work Activities Related Knowledge Related Skills

iii. Store and archive
records according t
physical filing
procedures.

iv. Create, rename an
delete electronic fo

v. Arrange electronic
according to file
classification.

vi. Apply security
measures for electr
filing.

vii. Store and archive
electronic file.

3. Record filing i. Procedure to record
activities filing activities

Attitude / Safety / Training Delivery Assessment Criteria

Environmental Hours Mode

to

nd
older.

file

ronic

Attitude Lecture i. Filing activities
i. Ensure filing carried out correctly
based on procedure
system log
book updated 21
according to
procedure
ii. Ensure quick
retrieval of
document

Safety
i. Ensure safety

of document

Environment
i. Reduce/minimis

e wastage of
resources

36 hours

Work Activities Related Knowledge Related Skills

i. Record physical fili
system activities

ii. Determine procedu
to record filing activ

iii. Update filing record

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode

ing 72 hours Demonstrati
on &
ure
vities Observation
d

Attitude
i. Meticulous in

updating record

22

Employability Skills

Core Abilities

01.01 Identify and gather information.
01.02 Document information procedures or processes.
01.03 Utilize basic IT applications.
02.01 Interpret and follow manuals, instructions and SOP's.
02.02 Follow telephone/telecommunication procedures.
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms.
02.05 Read/Interpret flowcharts and pictorial information.
03.01 Apply cultural requirement to the workplace.
03.02 Demonstrate integrity and apply practical practices.
03.03 Accept responsibility for own work and work area.
03.06 Respond appropriately to people and situations.
01.11 Apply thinking skills and creativity.
02.11 Convey information and ideas to people.
03.15 Liase to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.
05.02 Inspect and monitor work done and/or in progress.

Tools, Equipment and Materials (TEM)

ITEMS

1. Computer (internet enabled)
2. Database software/hardware
3. Stationery and office supplies
4. Printer
5. Scanner
6. Photocopier
7. Filing storage

Social Skills

1. Communication skills
2. Conceptual skills
3. Interpersonal skills
4. Learning skills
5. Leadership skills
6. Multitasking and prioritizing
7. Self-discipline
8. Teamwork

RATIO (TEM : Trainees)

1:1
1:1
1:1
1:5
1:5
1:5
1:25

23

REFERENCES

1. John Harrison, 10th edition, 1996, Secretarial Duties, ISBN 97805
2. Josephine Shaw, 2nd edition 1984, Administration in Business, IS
3. Nicola Dimitri, Gustavo Piga, Giancarlo Spagnolo, 2006, Handbo
4. Estelle Belle Hunter, 2010, Office Administration for organization
5. Pattie Odgers, 2005, Administrative Office Management, ISBN 9
6. Brian Greenhalgh, Graham Squires, Introduction to Building Proc
7. Richard B. Chase, Nicholas J. Jacobs, F. Robert ( 2001) Operati

Asia), ISBN 0-07-120680-9

582278448
SBN 0712101861
ook of Procurement, ISBN 9780521870733
ns supervising, ISBN 1146982763
9780538438575
curement, ISBN 9780415482158
ion Management For Competitive Advantage (Ninth), McGraw- Hill Education (

24

CURRICULUM of COMPE

Sub Sector BUSINESS & FINANCE
Job Area
Competency Unit Title OFFICE ADMINISTRATION

Learning Outcome MEETING PREPARATION ASSISTAN
The person who is competent in this C
competency unit, trainees will be able t

 Identify meeting preparation req
 Carry out meeting preparation a

Competency Unit ID FB-024-2:2012-C04 Level
Work Activities
Related Knowledge Related Skills

1. Identify meeting i. Types of meeting:
preparation  Informal meeting
requirements  Departmental
meeting
 Managerial meeting
 Ad-hoc meeting
 Board meeting
 Annual General
Meeting (AGM)
 Extra-ordinary
General Meeting
(EGM)

ii. Procedures of meeting
iii. Types meeting venue:

 Meeting /conference
room

 Informal meeting
venue

 Auditorium