SKM LEVEL 2

ETENCY UNIT (CoCU)

NCE

CU shall be able to assist in the preparation of a meeting. Upon completion of this
to:-
quirements; and
assistance.

l 2 Training 44 Hours Credit Hours 4
Duration

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode

6 hours Lecture i. Company procedure
on meeting listed out
correctly

ii. Types of meeting
interpreted

iii. Meeting venue
selected according
to availability room
and requirement

25

Work Activities Related Knowledge Related Skills

i. Determine types of
meeting

ii. Determine compan
procedure on meet

iii. Determine meeting
venue

2. Carry out i. Types of meeting room
meeting setup:-
preparation  Boardroom
assistance  Classroom
 U/V Shape
 Round table
 Theatre

ii. Usage of presentation
tools:-
 Audio
 Visuals
 Teleconferencing

iii. Procedure to setup
Audio Visual Aids (AVA)

iv. Tools, equipment and
material used for
meeting setup:-
 Multimedia
application
 Projector
 Computer

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode

f 8 hours Demonstrati

on &

ny Observation

ting

g

Attitude

i. Proactive and
meticulous
approach in
preparation of
meetings

10 hours Lecture i. Meeting room set up
according to meeting
plan

i. Appointments and
meetings confirmed
with attendees

ii. Communication tools
and directory utilised
for reservation.
According to
procedures

iii. Meeting room
arranged according
to meeting plan

iv. Print meeting agenda
and previous minutes
of meeting printed
according to
procedures.

26

Work Activities Related Knowledge Related Skills

 Flip chart
 Whiteboard
 Stationery
v. Types of refreshment for
meeting
vi. Technique to prepare
presentation slide
vii. Format of minutes of
meeting.
viii. Organisation policy on
accommodation
eligibility
ix. Transportation
reservation procedure
for:-
 Air (Plane)
 Sea (Cruise, Ferry)
 Road (Car, Coach,

Taxi)
 Rail (Train)

i. Communicate with
attendees to set
appointments and
meetings.

ii. Confirm appointm
and meeting with
attendees accordi
to schedule.

iii. Utilise communica
tools and directory
reservation.

iv. Arrange meeting r
according to meet
plan.

v. Print meeting agen
and previous minu

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode

h 20 hours Demonstrati
on &
d
Observation
ents
27
ing

ation
y for

room
ting

nda
utes

Work Activities Related Knowledge Related Skills

of meeting.
vi. Prepare meeting

tools, equipment a
materials.
vii. Prepare meeting
refreshments.

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode

and

Attitude

i. Accuracy in
preparing
meetings

28

Employability Skills

Core Abilities

01.01 Identify and gather information.
01.02 Document information procedures or processes.
01.03 Utilize basic IT applications.
02.01 Interpret and follow manuals, instructions and SOP's.
02.02 Follow telephone/telecommunication procedures.
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms.
02.05 Read/Interpret flowcharts and pictorial information.
03.01 Apply cultural requirement to the workplace.
03.02 Demonstrate integrity and apply practical practices.
03.03 Accept responsibility for own work and work area.
03.06 Respond appropriately to people and situations.
01.11 Apply thinking skills and creativity.
02.11 Convey information and ideas to people.
03.15 Liase to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.
05.02 Inspect and monitor work done and/or in progress.

Tools, Equipment and Materials (TEM)

ITEMS

1. Computer
2. Database software
3. Internet
4. Stationery
5. Printer
6. Scanner
7. Physical file

Social Skills

1. Communication skills
2. Conceptual skills
3. Interpersonal skills
4. Learning skills
5. Leadership skills
6. Multitasking and prioritizing
7. Self-discipline
8. Teamwork

RATIO (TEM : Trainees)

1:1
1:1
1:2
1:1
1:1
1:1
1:1

29

REFERENCES

1. John Harrison, 10th edition, 1996, Secretarial Duties, ISBN 97805
2. Josephine Shaw, 2nd edition 1984, Administration in Business, IS
3. Estelle Belle Hunter, 2010, Office Administration for organization
4. Pattie Odgers, 2005, Administrative Office Management, ISBN 9

582278448
SBN 0712101861
ns supervising, ISBN 1146982763
9780538438575

30

CURRICULUM of COMPE

Sub Sector BUSINESS & FINANCE
Job Area
Competency Unit Title OFFICE ADMINISTRATION

Learning Outcome BASIC DATA ENTRY

Competency Unit ID The person who is competent in this C
of this competency unit, trainees will be

 Prepare basic data entry requir
 Perform basic data entry.

FB-024-2:2012-C05 Level

Work Activities Related Knowledge Related Skills

1. Prepare basic i. Types of Operating
data entry System (OS);
requirements  Open source system
 Macintosh
 Windows

ii. Types of data entry
software applications

iii. Standard Operating
Procedures to operate
computer

iv. Types of storage
media/devices:-
 Hard disc
 External drive
 Optical storage

v. Function of antivirus
software.

vi. Types of virus;
 Boot Sector virus
 Program virus
 Macro virus

ETENCY UNIT (CoCU)

CU shall be able to perform basic data entry as per instruction. Upon completion
e able to:-
rements; and

l 2 Training 64 Hours Credit Hours 6
Duration

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode

10 hours Lecture i. Data entry
procedures
interpreted

ii. Data entry format
interpreted

iii. Data entry
equipment and
storage listed

iv. Data storage
procedures and
security measures
interpreted and
listed

31

Work Activities Related Knowledge Related Skills

vii. Electronic filing i. Determine types of
systems. operating software

viii. Types of file formats ii. Determine procedu
ix. Technique of data entry to operate compute

iii. Determine types of
storage media/devi

iv. Determine formats
data

2. Perform basic i. Procedure of data
data entry entry

ii. Electronic form
design

iii. Usage of database.
iv. Types of database

application
v. Procedure to print

database report.

i. Apply technique of
data entry

ii. Determine types of
database applicatio

iii. Determine procedu
of data entry

iv. Apply data security
procedures

Attitude / Safety / Training Delivery Assessment Criteria
Environmental Hours Mode

f 20 hours Demonstrati
on &
ure
er Observation
f
ices
of

Attitude
i. Meticulous in

preparing basic
data entry
requirements

10 hours Lecture i. Data specification
24 hours
interpreted according

to requirements

ii. Database function

listed out according

system specification

iii. Data entry activities

carried out according

to procedure

f iv. Data entry security

f Demonstrati procedures applied
on
ures on & v. Database report

y Observation produced and stored

according to

company procedure

32

Work Activities Related Knowledge Related Skills

v. Print database repo
as per requirement

Attitude / Safety / Training Delivery Assessment Criteria

Environmental Hours Mode

ort

t

Attitude
i. Ensure data

keyed in as
per procedure

Safety
i. Ensure

security of
data
throughout
data entry
process

33

Employability Skills

Core Abilities

01.01 Identify and gather information.
01.02 Document information procedures or processes.
01.03 Utilize basic IT applications.
02.01 Interpret and follow manuals, instructions and SOP's.
02.02 Follow telephone/telecommunication procedures.
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms.
02.05 Read/Interpret flowcharts and pictorial information.
03.01 Apply cultural requirement to the workplace.
03.02 Demonstrate integrity and apply practical practices.
03.03 Accept responsibility for own work and work area.
03.06 Respond appropriately to people and situations.
01.11 Apply thinking skills and creativity.
02.11 Convey information and ideas to people.
03.15 Liase to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.
05.02 Inspect and monitor work done and/or in progress.

Tools, Equipment and Materials (TEM)

ITEMS

1. Computer (Internet enabled)
2. Database software
3. Stationery
4. Printer
5. Scanner

Social Skills

1. Communication skills
2. Conceptual skills
3. Interpersonal skills
4. Learning skills
5. Leadership skills
6. Multitasking and prioritizing
7. Self-discipline
8. Teamwork

RATIO (TEM : Trainees)

1:1
1:1
1:2
1:1
1:5
1:5

34

REFERENCES

1. John Harrison, 10th edition, 1996, Secretarial Duties, ISBN 97805
2. Josephine Shaw, 2nd edition 1984, Administration in Business, IS
3. Nicholas Symmonds, Nick Symmonds, 2003, Data Entry and Va
4. Estelle Belle Hunter, 2010, Office Administration for organization
5. Pattie Odgers, 2005, Administrative Office Management, ISBN 9

582278448
SBN 0712101861
alidation, ISBN 9781590591086
ns supervising, ISBN 1146982763
9780538438575

35

JABATAN PEMBANGUNAN KEMAHIRAN (JPK) Muka Surat
KEMENTERIAN SUMBER MANUSIA JPK/PEMETAAN/04

BORANG RUMUSAN PEMETAAN KURIKULUM PROGRAM AGENSI BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN (SKPK)

NAMA AGENSI : BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONAL

NAMA PROGRAM AGENSI : PENGURUSAN PERNIAGAAN NAMA NOSS : PENGURUSAN PEJABAT
KOD PROGRAM AGENSI : BPP KOD NOSS : FB-024-2:2012

BIL BIL WA /TASK % WA /TASK NAMA TEMPOH LATIHAN (JAM)
DIPENUHI WA/TASK TIDAK
CU/DUTY WORK ACTIVITY DIPENUHI [(B/A)*100] CADANGAN JAWATANKUASA
DIPENUHI PEMETAAN
(WA)/TASK (B)
CADANGAN JAWATANKUASA
(A) SKPK (NOSS) KURIKULUM PEMETAAN
AGENSI

FB-024-2 :2012-C01 3 3 100% 200 150
FB-024-2 :2012-C02 3 3 100% 170 150
FB-024-2 :2012-C03 3 3 100% 290 130
FB-024-2 :2012-C04 2 2 100% 140 150
FB-024-2 :2012-C05 2 2 100% 400 140

JUMLAH % KESELURUHAN 100% JUMLAH JAM 1200 720

BIL BIL ABILITY % ABILITY NAMA TEMPOH LATIHAN (JAM)
ABILITY DIPENUHI DIPENUHI ABILITY TIDAK
ELEMEN [(B/A)*100] SKPK (NOSS) KURIKULUM
(A) (B) DIPENUHI AGENSI
CORE ABILITIES
ON JOB L1 : 4 4 100% TIADA 40 40
TRAINING (OJT) L2 : 4 4 40 40
PROJEK AKHIR
TIADA TIADA TIADA

TIADA TIADA TIADA

ULASAN KESELURUHAN JAWATANKUASA PEMETAAN AGENSI :
SINGLE TIER TIDAK MENGIKUT TAHAP DENGAN MENGGUNAKAN NAMA PROGRAM BPP.

SYOR JAWATANKUASA

PENGESAHAN JAWATANKUASA PEMETAAN AGENSI: (PENGERUSI JAWATANKUASA PEMETAAN AGENSI )
TANDATANGAN :
(AHLI 1)
TANDATANGAN : .......................................................
....................................................... NAMA : ABDUL RAHMAN BIN BUDIN
NAMA : NOR ALIZA BINTI MOHD. RIDWAN NO KAD PENGENALAN : 681105-02-5527
NO KAD PENGENALAN : 760921-01-7336 TARIKH : 18/ 10/ 2018
TARIKH : 18/ 10/ 2018
*potong yang mana tidak berkenaan (AHLI 2)
TANDATANGAN :

.......................................................
NAMA : AHMAD KAMAL BIN MD. DURAIBI
NO KAD PENGENALAN : 701029-08-6373
TARIKH : 18/ 10/ 2018

AN/04-A

JABATAN PEMBANGUNAN KEMAHIRAN (JPK) Muka Surat
KEMENTERIAN SUMBER MANUSIA JPK/PEMETAAN/04-A

BORANG RUMUSAN PEMETAAN KURIKULUM PROGRAM AGENSI BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN (SKPK)

NAMA AGENSI : BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONAL

NAMA PROGRAM AGENSI : PENGURUSAN PERNIAGAAN NAMA NOSS : PENYELIAAN PENGURUSAN PEJABAT
KOD PROGRAM AGENSI : BPP KOD NOSS : FB-024-3:2012

BIL BIL WA /TASK % WA /TASK NAMA TEMPOH LATIHAN (JAM)
DIPENUHI WA/TASK TIDAK
CU/DUTY WORK ACTIVITY DIPENUHI [(B/A)*100] CADANGAN JAWATANKUASA
DIPENUHI PEMETAAN
(WA)/TASK (B)

(A) SKPK (NOSS) KURIKULUM
AGENSI

FB-024-3 :2012-C01 5 5 100% 74 140
FB-024-3 :2012-C02 2 2 100% 56 80
FB-024-3 :2012-C03 4 4 100% 66 280
FB-024-3 :2012-C04 5 5 100% 120 160
FB-024-3 :2012-C05 3 3 100% 71 100
FB-024-3 :2012-C06 3 3 100% 64 100
FB-024-3 :2012-C07 3 3 100% 98 170

JUMLAH % KESELURUHAN 100% JUMLAH JAM 549 1030

BIL BIL ABILITY % ABILITY NAMA TEMPOH LATIHAN (JAM) CADANGAN JAWATANKUASA
ABILITY DIPENUHI DIPENUHI ABILITY TIDAK PEMETAAN
ELEMEN [(B/A)*100] SKPK (NOSS) KURIKULUM
(A) (B) DIPENUHI AGENSI
CORE ABILITIES
ON JOB L3 : 6 6 100% TIADA 80 80
TRAINING (OJT) TIADA
PROJEK AKHIR TIADA TIADA TIADA
TIADA TIADA

ULASAN KESELURUHAN JAWATANKUASA PEMETAAN AGENSI :
SINGLE TIER TIDAK MENGIKUT TAHAP DENGAN MENGGUNAKAN NAMA PROGRAM BPP.

SYOR JAWATANKUASA

PENGESAHAN JAWATANKUASA PEMETAAN AGENSI: (PENGERUSI JAWATANKUASA PEMETAAN AGENSI )
TANDATANGAN :
(AHLI 1)
TANDATANGAN : .......................................................
....................................................... NAMA : ABDUL RAHMAN BIN BUDIN
NAMA : NOR ALIZA BINTI MOHD. RIDWAN NO KAD PENGENALAN : 681105-02-5527
NO KAD PENGENALAN : 760921-01-7336 TARIKH : 18/ 10/ 2018
TARIKH : 18/ 10/ 2018
*potong yang mana tidak berkenaan (AHLI 2)
TANDATANGAN :

.......................................................
NAMA : AHMAD KAMAL BIN MD. DURAIBI
NO KAD PENGENALAN : 701029-08-6373
TARIKH : 18/ 10/ 2018

JABATAN PEMBANGUNAN KEMAHIRAN (JPK) Muka Surat
KEMENTERIAN SUMBER MANUSIA JPK/PEMET

BORANG RUMUSAN PEMETAAN KURIKULUM PROGRAM AGENSI BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN (SKPK)

NAMA AGENSI : BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONAL

NAMA PROGRAM AGENSI : PENGURUSAN PERNIAGAAN NAMA NOSS ; PENGURUSAN PEJABAT /
KOD PROGRAM AGENSI : BPP KOD NOSS PENYELIAAN PENGURUSAN PEJABAT

: FB-024-2:2012 / FB-024-3:2012

BIL BIL WA /TASK % WA /TASK NAMA TEMPOH LATIHAN (JAM) ULASAN PANEL JAWATANKUASA
WORK ACTIVITY DIPENUHI DIPENUHI WA/TASK TIDAK PENILAIAN PEMETAAN PROGRAM
CU/DUTY (B) [(B/A)*100]
(WA)/TASK DIPENUHI KEMAHIRAN
(A) KURIKULUM
JUMLAH JAM SKPK (NOSS) AGENSI

FB-024-2 :2012-C01 3 3 100% 200 150
FB-024-2 :2012-C02 3 3 100%
FB-024-2 :2012-C03 3 3 100% 170 150
FB-024-2 :2012-C04 2 2 100%
290 130

140 150

FB-024-2 :2012-C05 2 2 100% 400 140 MASA YANG DIPERUNTUKAN DALAM NOSS BAGI C05 400 JAM
DIMANA WORK ACTIVITIES HANYA TERKANDUNG 2 WA
SAHAJA.
PANEL BERSETUJU DENGAN KADAR MASA YANG DIBERIKAN
OLEH PIHAK BPTV.

FB-024-3 :2012-C01 5 5 100% 74 140
2 100% 56 80
FB-024-3 :2012-C02 2 4 100%
5 100%
FB-024-3 :2012-C03 4 3 100% 66 280
3 100% 120 160
FB-024-3 :2012-C04 5 3 100% 71 100
100% 64 100
FB-024-3 :2012-C05 3 98 170
1749 1750
FB-024-3 :2012-C06 3

FB-024-3 :2012-C07 3

JUMLAH % KESELURUHAN

BIL BIL ABILITY % ABILITY NAMA TEMPOH LATIHAN (JAM) ULASAN PANEL JAWATANKUASA
ABILITY DIPENUHI DIPENUHI ABILITY TIDAK PENILAIAN PEMETAAN PROGRAM
ELEMEN [(B/A)*100] SKPK (NOSS) KURIKULUM
(A) (B) DIPENUHI AGENSI KEMAHIRAN
CORE ABILITIES 40
ON JOB L1 : 4 4 TIADA 40 40
TRAINING (OJT) L2 : 4 4 100% 80 40
PROJEK AKHIR L3 : 6 6 80

TIADA

TIADA

ULASAN KESELURUHAN JAWATANKUASA PENILAIAN PEMETAANI PROGRAM KEMAHIRAN:

1. SINGLE TIER TIDAK MENGIKUT TAHAP DENGAN MENGGUNAKAN NAMA PROGRAM BPP.
2. KANDUNGAN KSKV TELAH DISEMAK DAN SEMUA TOPIK TELAH PENUHI WA.
3. TEMPOH MASA 1750 JAM SUDAH MEMADAI UNTUK MELAKSANAKAN SIGLE TIER TIDAK MENGIKUT TAHAP.

SYOR JAWATANKUASA

Dengan ini Jawatankuasa *MEMPERAKU / MEMPERAKU SECARA BERSYARAT / TIDAK MEMPERAKU hasil pemetaan ini bagi bidang SIJIL VOKASIONAL MALAYSIA
(PENGURUSAN PERNIAGAAN) memenuhi SKPK FB-024-2:2012 (PENGURUSAN PEJABAT) / FB -04-3:2012 (PENYELIAAN PENGURUSAN PEJABAT) .

PENGESAHAN JAWATANKUASA PENILAIAN PEMETAAN PROGRAM KEMAHIRAN:

(PENGERUSI JAWATANKUASA PENILAIAN PEMETAAN PROGRAM KEMAHIRAN )
TANDATANGAN :

(AHLI 1) .......................................................
TANDATANGAN : NAMA : ABDUL RAHIM BIN ABDULLAH
NO KAD PENGENALAN : 730704-04-5309
....................................................... TARIKH : 18/ 10/ 2018
NAMA : AHMAD AZWAN BIN BAHARUDDIN
NO KAD PENGENALAN : 770716-08-7043 (AHLI 2 WAKIL JPK)
TARIKH : 18/ 10/ 2018 TANDATANGAN :

*potong yang mana tidak berkenaan .......................................................
NAMA :
NO KAD PENGENALAN :
TARIKH :

METAAN/04-B

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENGURUSAN PEJABAT
KOD PROGRAM FB-024-2:2012-C01
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
INCOMING i. Types of business
COMMUNICATION communication 6 hours

1. Identify ii. Types of tools for
Incoming business
Communications communication
Requirement  Telephone

 Facsimile
 Email
 Potages
iii. Usage of business
communication
directory:-
 Yellow pages

 Search engine
iv. Types of online

communication:-
 Instant messaging

 Voice Over Internet
Protocol (VoIP)

v. Types of postage;
 Parcel

 Document
 Mail
 Electronic mail

(email)

i. Determine list of
incoming

communication

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

KSKV PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)
KOD PROGRAM BPP 1014
PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
OFFICE 6 hours
COMMUNICATION
1/7
1. Identify incoming 1.1 Types of business
communications communication
requirement
1.2 Types of tools for
business
communication

 Telephone
 Facsimile
 Email
 Postage
1.3 Usage of business

communication
directory:-
 Yellow pages
 Search engine
1.4 Types of online

communication:-
 Instant messaging
 Voice Over Internet

Protocol (VoIP)
1.5 Types of postage;
 Parcel
 Document
 Mail
 Electronic mail

(email)

1.1 Determine list of
incoming
communication

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
procedures
ii. List office equipment 12 hours

used for incoming
communication
iii. Determine office
equipment operation

2. Process Incoming i. Incoming telephone
Communication etiquette and
procedures
10 hours
ii. Facsimile machine 20 hours
usage procedures

iii. Incoming electronic mailing
systems (e-Mail)
and procedures.

iv. Incoming business
correspondence log
book

v. Office mail handling
procedures

vi. Procedures for
distribution of business
correspondence

i. Determine types of
inventory checklist

ii. Obtain and interpret

incoming

communication

recording and

distribution

procedures
iii. Answer telephone

calls in compliance
with procedures.
iv. Record telephone
messages/incoming
fax/incoming mails.
v. Acknowledge received
incoming
fax/correspondence
/email.
vi. Differentiate and
prioritise incoming
mail.
vii. Distribute
mail/incoming fax
according to the
recipient.
viii. Forward emails/

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
procedures
1.2 List of office 18 hours

equipment used for
incoming
communication
1.3 Determine office
equipment operation

3. Process incoming 3.1 Incoming telephone
communication etiquette and procedures

3.2 Facsimile machine 3.1 Obtain and interpret 12 hours
usage incoming 40 hours
procedures communication
recording and
3.3 Incoming electronic distribution
mailing procedures
systems (e-mail) and
procedures. 3.2 Answer telephone
calls in compliance
3.4 Incoming business with procedures.
correspondence log
book 3.3 Record telephone
messages/incoming
3.5 Office mail handling fax/incoming mails.
procedures
3.4 Acknowledge
3.6 Procedures for received incoming
distribution fax/correspondence
of business /email.
correspondence
3.5 Differentiate and
prioritize incoming
mail.

3.6 Distribute
mail/incoming fax
according to the
recipient.

3.7 Forward emails/
incoming mails

2/7

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration

incoming mails
according to the
addressee/department

3. Record Incoming i. Procedure to record 2 hours
Communication incoming communication 4 hours
ii. Business correspondence log
book

i. Determine
procedure to record
incoming
communication

ii. Update incoming
communication record
on business
correspondence log

book

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

according to the
addressee/department.
3.8 Incoming messages
Identified and

recorded

5.1 Record incoming 5.1 Procedure to record 4 hours
communication incoming communication

5.2 Business 5.1 Determine procedure to
correspondence record incoming
communication
log book
5.2 Update incoming
communication record 30 hours
on business
correspondence log
book

3/7

CORE ABILITY LEVEL 1

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING HOURS ABI
10
Z-0091:2015CA01 1. Apply working language appropriately (English/ Z-
BASIC WORKING national language etc 15 BA
COMMUNICATION 2.Apply oral communication and speak reasonable CO

3. Understand reading material. Z-
PERS
Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-
HEAL
HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 EN
ENVIRONMENTAL 3. Adhere to environmental awareness activity
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2 CORE ABILITY (CoCA) TRAINING ABI
ABILITY UNIT TITLE ABILITY NO. HOURS
10 Z-
Z-0092:2015CA01 1. Apply two way communication CO
COMMUNICATION 11
2.Disseminate information electronically A
APPLICATION 3. Disseminate information manually
4. Apply information confidentiality Z-
IN
Z-0092:2015CA02 1. Demonstrate responsibility at work place
INTERPERSONAL 2. Apply teamwork cooperation concept
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness

Z-0092:2015CA03 WORK 1. Apply practice work culture Z-009
PLACE CULTURE 2. Respond appropriately to unusual situations 9 PL
BEHAVIOUR 3. Demonstrate initiative and flexibility

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

ILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

ILITY UNIT TITLE CORE ABILITY TRAINING HOURS
ABILITY NO. 10

-0092:2015CA01 1. Apply two way communication 11
OMMUNICATION 9
APPLICATION 2.Disseminate information electronically
3. Disseminate information manually 10
-0092:2015CA02 4. Apply information confidentiality 14 40
NTERPERSONAL 1. Demonstrate responsibility at work place 25 80
2. Apply teamwork cooperation concept
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness

92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE 2. Respond appropriately to unusual situations
3. Demonstrate initiative and flexibility
BEHAVIOUR

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

4/7

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENTADBIRAN PEJABAT
KOD PROGRAM FB-024-2:2012-C01
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
INCOMING i. Incoming telephone 10 hours
COMMUNICATION etiquette and
procedures 20 hours
2. Process Incoming
Communication ii. Facsimile machine
usage procedures

iii. Incoming electronic mailing
systems (e-Mail)
and procedures.

iv. Incoming business
correspondence log
book

v. Office mail handling
procedures

vi. Procedures for
distribution of business
correspondence

i. Determine types of
inventory checklist

ii. Obtain and interpret

incoming

communication
recording and
distribution

procedures
iii. Answer telephone

calls in compliance
with procedures.
iv. Record telephone
messages/incoming
fax/incoming mails.

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

KSKV PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)
KOD PROGRAM BPP 1033
PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

COMPUTER 1.1 Key Boarding 2 hours
PRACTICE
1.1 Develop keyboard skills
1.1 Typing Duties

1.2 Check accuracy 12 hours

1.3 Develop speed

5/7

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
v. Acknowledge received
incoming 3 hours
fax/correspondence 4 hours
/email.

vi. Differentiate and
prioritise incoming
mail.

vii. Distribute
mail/incoming fax
according to the
recipient.

viii. Forward emails/
incoming mails
according to the

addressee/department

3. Record Incoming i. Procedure to record
Communication incoming communication
ii. Business correspondence log
book

i. Determine
procedure to record
incoming
communication

ii. Update incoming
communication record
on business
correspondence log

book

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

1. Typing Duties 1.1 Key Boarding 4 hours
24 hours
1.1 Develop keyboard skills
1.2 Check accuracy
1.3 Develop speed

6/7

CORE ABILITY LEVEL 1

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING HOURS ABI
10
Z-0091:2015CA01 1. Apply working language appropriately (English/ Z-
BASIC WORKING national language etc 15 BA
COMMUNICATION 2.Apply oral communication and speak reasonable CO

3. Understand reading material. Z-
PERS
Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-
HEAL
HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 EN
ENVIRONMENTAL 3. Adhere to environmental awareness activity
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING ABI
HOURS
Z-0092:2015CA01 1. Apply two way communication 10 Z-
COMMUNICATION CO
2.Disseminate information electronically 11
APPLICATION 3. Disseminate information manually A
4. Apply information confidentiality
Z-0092:2015CA02 1. Demonstrate responsibility at work place Z-
INTERPERSONAL 2. Apply teamwork cooperation concept IN
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness Z-009
1. Apply practice work culture 9 PL
Z-0092:2015CA03 WORK
PLACE CULTURE 2. Respond appropriately to unusual situations
BEHAVIOUR 3. Demonstrate initiative and flexibility

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

ILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

CORE ABILITY

ILITY UNIT TITLE ABILITY NO. TRAINING HOURS
10
-0092:2015CA01 1. Apply two way communication
OMMUNICATION 11
APPLICATION 2.Disseminate information electronically 9
3. Disseminate information manually
-0092:2015CA02 4. Apply information confidentiality 10
NTERPERSONAL 1. Demonstrate responsibility at work place 14 40
2. Apply teamwork cooperation concept 25 80
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness
92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE
2. Respond appropriately to unusual situations
BEHAVIOUR 3. Demonstrate initiative and flexibility

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

7/7

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENGURUSAN PEJABAT
KOD PROGRAM FB-024-2:2012-C03
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
FILING i. Company procedure on 6 hours
ADMINISTRATION filing system
12 hours
1. Prepare ii. Types of filing system:-
organisational filing  Physical filing
system requirement system

 Electronic filing
system

iii. Definition of metadata
iv. Location for

physical filing
system

i. Determine company
procedure on filing
system

ii. Determine types of
filing system

iii. Determine location of
physical filing system

2. Carry out filing activities i. Procedure to determine
reference/ index code

ii. File confidentiality
classification

iii. Physical filing system
Log book

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

KSKV PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)
KOD PROGRAM BPP 1023
PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
FILING 1.1 Company procedure on
ADMINISTRATION filing system 12 hours

1. Prepare 1.2 Types of filing system:-
organizational filing  Physical filing system
system requirement  Electronic filing system
1.3 Definition of meta data
1.4 Location for physical filing

system

1.1 Determine company 18 hours
procedure on filing
system

1.2 Determine types of
filing system

1.3 Determine location of
physical filing system

2. Carry out filing 2.1 Procedure to determine
activities reference/ index code

2.2 File confidentiality
classification

2.3 Physical filing system Log
book

1/3

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
iv. Physical file closure
procedures 10 hours

v. Electronic folder
creation method

vi. Procedure to organise
electronic filing system

vii. Backup media for
electronic filing system:-
 Magnetic tape
 Hard disc
 External drive
 Optical storage
 Remote backup
service

i. Differentiate 20 hours
physical and electronic
filing system.

ii. Create physical and
electronic file and
folder as per
requirements.

iii. Store and archive
records according
to physical filing
procedures.

iv. Create, rename and
delete electronic folder.

v. Arrange electronic file
according to file
classification.

vi. Apply security
measures for
electronic filing.

vii. Store and archive
electronic file.

3. Record filing activities i. Procedure to record filing 6 hours
activities 12 hours

i. Record physical filing
system activities

ii. Determine procedure
to record filing activities

iii. Update filing record

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
2.4 Physical file closure
procedures 16 hours

2.5 Electronic folder creation
method

2.6 Procedure to organize
electronic filing system

2.7 Backup media for
electronic filing system:-
 Magnetic tape
 Hard disc
 External drive
 Optical storage
 Remote backup
service

2.1 Differentiate physical 39 hours
and electronic filing
system.

2.2 Create physical and
electronic file and
folder as per
requirements.

2.3 Store and archive
records according to
physical filing
procedures.

2.4 Create, rename and
delete electronic
folder.

2.5 Arrange electronic
file according to file
classification.

2.6 Apply security
measures for
electronic filing.

2.8 Store and archive
electronic file.

3. Record filing 3.1 Procedure to record filing 12 hours
activities activities 33 hours

3.1 Record physical filing
system activities

3.2 Determine procedure
to record filing
activities

3.3 Update filing record

2/3

CORE ABILITY LEVEL 1

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING HOURS ABI
10
Z-0091:2015CA01 1. Apply working language appropriately (English/ Z-
BASIC WORKING national language etc 15 BA
COMMUNICATION 2.Apply oral communication and speak reasonable CO

3. Understand reading material. Z-
PERS
Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-
HEAL
HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 EN
ENVIRONMENTAL 3. Adhere to environmental awareness activity
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING ABI
HOURS
Z-0092:2015CA01 1. Apply two way communication 10 Z-
COMMUNICATION CO
2.Disseminate information electronically 11
APPLICATION 3. Disseminate information manually A
4. Apply information confidentiality
Z-0092:2015CA02 1. Demonstrate responsibility at work place Z-
INTERPERSONAL 2. Apply teamwork cooperation concept IN
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness Z-009
1. Apply practice work culture 9 PL
Z-0092:2015CA03 WORK 2. Respond appropriately to unusual situations
PLACE CULTURE 3. Demonstrate initiative and flexibility
BEHAVIOUR

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

ILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

CORE ABILITY

ILITY UNIT TITLE ABILITY NO. TRAINING HOURS
10
-0092:2015CA01 1. Apply two way communication
OMMUNICATION 11
APPLICATION 2.Disseminate information electronically 9
3. Disseminate information manually
-0092:2015CA02 4. Apply information confidentiality 10
NTERPERSONAL 1. Demonstrate responsibility at work place 14 40
2. Apply teamwork cooperation concept 25 80
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness
92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE 2. Respond appropriately to unusual situations
3. Demonstrate initiative and flexibility
BEHAVIOUR

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

3/3

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENGURUSAN PEJABAT
KOD PROGRAM FB-024-2:2012-C03
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
FILING i. Company procedure on 6 hours
ADMINISTRATION filing system
12 hours
1. Prepare ii. Types of filing system:-
organisational filing  Physical filing
system requirement system

 Electronic filing
system

iii. Definition of metadata
iv. Location for

physical filing
system

i. Determine company
procedure on filing
system

ii. Determine types of
filing system

iii. Determine location of
physical filing system

2. Carry out filing activities i. Procedure to determine
reference/ index code

ii. File confidentiality
classification

iii. Physical filing system
Log book

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

KSKV PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)
KOD PROGRAM BPP 1023
PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
FILING 1.1 Company procedure on
ADMINISTRATION filing system 12 hours

1. Prepare 1.2 Types of filing system:-
organizational filing  Physical filing system
system requirement  Electronic filing system
1.3 Definition of meta data
1.4 Location for physical filing

system

1.1 Determine company 18 hours
procedure on filing
system

1.2 Determine types of
filing system

1.3 Determine location of
physical filing system

2. Carry out filing 2.1 Procedure to determine
activities reference/ index code

2.2 File confidentiality
classification

2.3 Physical filing system Log
book

1/3

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
iv. Physical file closure
procedures 10 hours

v. Electronic folder
creation method

vi. Procedure to organise
electronic filing system

vii. Backup media for
electronic filing system:-
 Magnetic tape
 Hard disc
 External drive
 Optical storage
 Remote backup
service

i. Differentiate 20 hours
physical and electronic
filing system.

ii. Create physical and
electronic file and
folder as per
requirements.

iii. Store and archive
records according
to physical filing
procedures.

iv. Create, rename and
delete electronic folder.

v. Arrange electronic file
according to file
classification.

vi. Apply security
measures for
electronic filing.

vii. Store and archive
electronic file.

3. Record filing activities i. Procedure to record filing 6 hours
activities 12 hours

i. Record physical filing
system activities

ii. Determine procedure
to record filing activities

iii. Update filing record

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration
2.4 Physical file closure
procedures 16 hours

2.5 Electronic folder creation
method

2.6 Procedure to organize
electronic filing system

2.7 Backup media for
electronic filing system:-
 Magnetic tape
 Hard disc
 External drive
 Optical storage
 Remote backup
service

2.1 Differentiate physical 39 hours
and electronic filing
system.

2.2 Create physical and
electronic file and
folder as per
requirements.

2.3 Store and archive
records according to
physical filing
procedures.

2.4 Create, rename and
delete electronic
folder.

2.5 Arrange electronic
file according to file
classification.

2.6 Apply security
measures for
electronic filing.

2.8 Store and archive
electronic file.

3. Record filing 3.1 Procedure to record filing 12 hours
activities activities 33 hours

3.1 Record physical filing
system activities

3.2 Determine procedure
to record filing
activities

3.3 Update filing record

2/3