SKM LEVEL 2

CORE ABILITY LEVEL 1

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING HOURS ABI
10
Z-0091:2015CA01 1. Apply working language appropriately (English/ Z-
BASIC WORKING national language etc 15 BA
COMMUNICATION 2.Apply oral communication and speak reasonable CO

3. Understand reading material. Z-
PERS
Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-
HEAL
HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 EN
ENVIRONMENTAL 3. Adhere to environmental awareness activity
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING ABI
HOURS
Z-0092:2015CA01 1. Apply two way communication 10 Z-
COMMUNICATION CO
2.Disseminate information electronically 11
APPLICATION 3. Disseminate information manually A
4. Apply information confidentiality
Z-0092:2015CA02 1. Demonstrate responsibility at work place Z-
INTERPERSONAL 2. Apply teamwork cooperation concept IN
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness Z-009
1. Apply practice work culture 9 PL
Z-0092:2015CA03 WORK 2. Respond appropriately to unusual situations
PLACE CULTURE 3. Demonstrate initiative and flexibility
BEHAVIOUR

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

ILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

CORE ABILITY

ILITY UNIT TITLE ABILITY NO. TRAINING HOURS
10
-0092:2015CA01 1. Apply two way communication
OMMUNICATION 11
APPLICATION 2.Disseminate information electronically 9
3. Disseminate information manually
-0092:2015CA02 4. Apply information confidentiality 10
NTERPERSONAL 1. Demonstrate responsibility at work place 14 40
2. Apply teamwork cooperation concept 25 80
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness
92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE 2. Respond appropriately to unusual situations
3. Demonstrate initiative and flexibility
BEHAVIOUR

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

3/3

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENGURUSAN PEJABAT
KOD PROGRAM FB-024-2:2012-C04
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
MEETING i. Types of meeting:
PREPARATION  Informal meeting 6 hours
ASSISTANCE  Departmental
meeting
1. Identify meeting  Managerial meeting
preparation
requirements  Ad-hoc meeting
 Board meeting
 Annual General

Meeting (AGM)
 Extra-ordinary

General Meeting
(EGM)
ii. Procedures of meeting
iii. Types meeting venue:
 Meeting /conference
room
 Informal meeting
venue

 Auditorium

i. Determine types of
meeting

ii. Determine company

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

KSKV PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)
KOD PROGRAM BPP 2012
PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 2

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

MEETING
PREPARATION
ASSISTANCE

1. Identify meeting 1.1 Types of meeting:
preparation  Informal meeting
requirements  Departmental meeting
 Managerial meeting
 Ad-hoc meeting 8 hours
 Board meeting
 Annual General
Meeting (AGM)
 Extra-ordinary General
Meeting(EGM)
 Tele-conferencing

1.2 Procedures of meeting
1.3 Types meeting venue:

 Meeting /conference
room

 Informal meeting
venue

 Auditorium
1.4 Tele-conferencing

requirements
 Type of

teleconferencing tools
& equipments

1.1 Determine types of
meeting

1.2 Determine

1/7

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
procedure on
meeting 8 hours
iii. Determine meeting
venue

2. Carry out meeting i. Types of meeting room
preparation assistance setup:-
 Boardroom
10 hours
 Classroom
 U/V Shape
 Round table
 Theatre
ii. Usage of presentation
tools:-
 Audio

 Visuals
 Teleconferencing iii.
Procedure to setup
Audio Visual Aids (AVA)
iv. Tools, equipment and
material used for meeting
setup:-
 Multimedia

application
 Projector

 Computer

 Flip chart
 Whiteboard
 Stationery
v. Types of refreshment for

meeting
vi. Technique to prepare

presentation slide
vii. Format of minutes of

meeting.
viii. Organisation policy on

accommodation eligibility
ix. Transportation

reservation procedure
for:-
 Air (Plane)

 Sea (Cruise, Ferry)
 Road (Car, Coach,

Taxi)

 Rail (Train)

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

company’s meeting 24 hours
procedure

1.3 Determine meeting

venue
1.4 Determine meeting’s

tools and equipment

2. Carry out 2.1 Types of meeting room
meeting setup:-
preparation  Boardroom
assistance  Classroom
 U/V Shape
 Round table 12 hours
 Theatre 2/7

2.2 Usage of presentation
tools:-
 Audio
 Visuals
 Teleconferencing

2.3 Procedure to setup Audio
Visual Aids (AVA)

2.4 Tools, equipment and
material used for meeting
setup:-
 Multimedia application
 Projector
 Computer
 Flip chart
 Whiteboard
 Stationery

2.5 Types of refreshment for
meeting

2.6 Technique to prepare
presentation slide

2.7 Format of minutes of
meeting.

2.8 Organization policy on
accommodation eligibility

2.9 Transportation reservation
procedure for:-
 Air (Plane)
 Sea (Cruise, Ferry)
 Road (Car, Coach,
Taxi)
 Rail (Train)

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration

i. Communicate with 20 hours
attendees to set
appointments and
meetings.

ii. Confirm appointments
and meeting with
attendees according
to schedule.

iii. Utilise communication
tools and directory for
reservation.

iv. Arrange meeting
room according to
meeting plan.

v. Print meeting agenda
and previous minutes
of meeting.

vi. Prepare meeting
tools, equipment
and materials.

vii. Prepare meeting
refreshments.

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

2.1 Communicate with 50 hours
attendees to set
appointments and
meetings.

2.2 Confirm
appointments and
meeting with
attendees according
to schedule.

2.3 Utilize
communication tools
and directory for
reservation.

2.4 Arrange meeting
room according to
meeting plan.

2.5 Prepare meeting
agenda and previous
minutes of meeting.

2.6 Prepare copies of
meeting agenda and
previous minutes of
meeting.

2.7 Prepare meeting
tools, equipment and
materials.

2.8 Prepare meeting
refreshments.

3/7

CORE ABILITY LEVEL 1

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING HOURS ABI
10
Z-0091:2015CA01 1. Apply working language appropriately (English/ Z-
BASIC WORKING national language etc 15 BA
COMMUNICATION 2.Apply oral communication and speak reasonable CO

3. Understand reading material. Z-
PERS
Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-
HEAL
HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 EN
ENVIRONMENTAL 3. Adhere to environmental awareness activity
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING ABI
HOURS
Z-0092:2015CA01 1. Apply two way communication 10 Z-
COMMUNICATION CO
2.Disseminate information electronically 11
APPLICATION 3. Disseminate information manually A
4. Apply information confidentiality
Z-0092:2015CA02 1. Demonstrate responsibility at work place Z-
INTERPERSONAL 2. Apply teamwork cooperation concept IN
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness Z-009
1. Apply practice work culture 9 PL
Z-0092:2015CA03 WORK 2. Respond appropriately to unusual situations
PLACE CULTURE 3. Demonstrate initiative and flexibility
BEHAVIOUR

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

ILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

CORE ABILITY

ILITY UNIT TITLE ABILITY NO. TRAINING HOURS
10
-0092:2015CA01 1. Apply two way communication
OMMUNICATION 11
APPLICATION 2.Disseminate information electronically 9
3. Disseminate information manually
-0092:2015CA02 4. Apply information confidentiality 10
NTERPERSONAL 1. Demonstrate responsibility at work place 14 40
2. Apply teamwork cooperation concept 25 80
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness
92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE 2. Respond appropriately to unusual situations
3. Demonstrate initiative and flexibility
BEHAVIOUR

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

4/7

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM OFFICE ADMINISTRATION
KOD PROGRAM FB-024-2:2012-C04
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
MEETING i. Types of meeting room
PREPARATION setup:- 10 hours
ASSISTANCE  Boardroom

2. Carry out meeting  Classroom
preparation assistance  U/V Shape
 Round table
 Theatre
ii. Usage of presentation
tools:-
 Audio

 Visuals
 Teleconferencing
iii. Procedure to setup
Audio Visual Aids (AVA)
iv. Tools, equipment and
material used for meeting
setup:-
 Multimedia

application
 Projector

 Computer

 Flip chart
 Whiteboard
 Stationery
v. Types of refreshment for
meeting
vi. Technique to prepare
presentation slide

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

KSKV PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)
KOD PROGRAM BPP 1033
PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 1 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

COMPUTER
PRACTICE

2. Design Visual Aids 2.1 Format of presentation 3 hours
For Presentations 2.2 Objects required for
Using Ms PowerPoint
presentation
2.3 Layout of presentation

2.1 Develop slides using 18 hours
chart and bulleted list
2.2 Develop slides using
imported objects
2.3 Develop slides using
formatting tools
2.4 Develop slides using
imported video and
audio files.

3.1 Animation and multimedia 3 hours
15 hours
3. Slide Show Effects effects

3.2 Slide transition effects

3.1 Develop pre-set
animation and
multimedia effects.
3.2 Develop slide
transition effects and
navigation tools.

5/7

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
vii. Format of minutes of i. Communicate with
meeting. attendees to set 20 hours
appointments and
viii. Organisation policy on meetings.
accommodation eligibility
ii. Confirm appointments
ix. Transportation and meeting with
reservation procedure attendees according
for:- to schedule.
 Air (Plane)
iii. Utilise communication
 Sea (Cruise, Ferry) tools and directory for
 Road (Car, Coach, reservation.

Taxi) iv. Arrange meeting
room according to
 Rail (Train) meeting plan.

v. Print meeting agenda
and previous minutes
of meeting.

vi. Prepare meeting
tools, equipment
and materials.

vii. Prepare meeting
refreshments.

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

4. Print Presentation 4.1 Printing format
And Notes 4.2 Add notes

4.1 Develop printed 2 hours
slides for presentation. 15 hours
4.2 Presentation

6/7

CORE ABILITY LEVEL 1

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING HOURS ABI
10
Z-0091:2015CA01 1. Apply working language appropriately (English/ Z-
BASIC WORKING national language etc 15 BA
COMMUNICATION 2.Apply oral communication and speak reasonable CO

3. Understand reading material. Z-
PERS
Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-
HEAL
HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 EN
ENVIRONMENTAL 3. Adhere to environmental awareness activity
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING ABI
HOURS
Z-0092:2015CA01 1. Apply two way communication 10 Z-
COMMUNICATION CO
2.Disseminate information electronically 11
APPLICATION 3. Disseminate information manually A
4. Apply information confidentiality
Z-0092:2015CA02 1. Demonstrate responsibility at work place Z-
INTERPERSONAL 2. Apply teamwork cooperation concept IN
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness Z-009
1. Apply practice work culture 9 PL
Z-0092:2015CA03 WORK 2. Respond appropriately to unusual situations
PLACE CULTURE 3. Demonstrate initiative and flexibility
BEHAVIOUR

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

ILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

CORE ABILITY

ILITY UNIT TITLE ABILITY NO. TRAINING HOURS
10
-0092:2015CA01 1. Apply two way communication
OMMUNICATION 11
APPLICATION 2.Disseminate information electronically 9
3. Disseminate information manually
-0092:2015CA02 4. Apply information confidentiality 10
NTERPERSONAL 1. Demonstrate responsibility at work place 14 40
2. Apply teamwork cooperation concept 25 80
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness
92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE 2. Respond appropriately to unusual situations
3. Demonstrate initiative and flexibility
BEHAVIOUR

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

7/7

JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
KEMENTERIAN SUMBER MANUSIA

PEMETAAN PROGRAM SVM BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONA
KEBANGSAAN (SKPK)

NOSS JPK PROGRAM PENGURUSAN PEJABAT
KOD PROGRAM FB-024-2:2012-C05
2
TAHAP

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
BASIC DATA i. Types of Operating
ENTRY System (OS); 10 hours

1. Prepare basic  Open source system
data entry
requirements  Macintosh

 Windows
ii. Types of data entry

software applications
iii. Standard Operating

Procedures to operate
computer
iv. Types of storage
media/devices:-

 Hard disc

 External drive

 Optical storage
v. Function of antivirus

software.
vi. Types of virus;

 Boot Sector virus

 Program virus

 Macro virus
vii. Electronic filing

systems.
viii. Types of file formats
ix. Technique of data

entry

i. Determine types of
operating software

[JPK/PEMETAAN/03]

AL (BPTV) BERDASARKAN STANDARD KEMAHIRAN PEKERJAAN

KSKV PROGRAM SIJIL VOKASIONAL MALAYSIA (PENGURUSAN PERNIAGAAN)
KOD PROGRAM BPP 3012
PERINGKAT / TAHUN / SEM SIJIL VOKASIONAL MALAYSIA / TAHUN 2 / SEM 1

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

BASIC DATA
ENTRY

1. Prepare basic data 1.1 Types of Operating
entry requirements System (OS);
 Open source system
 Macintosh 10 hours
 Windows

1.2 Types of data entry
software applications

1.3 Standard Operating
Procedures to operate
computer

1.4 Types of storage
media/devices:-
 Hard disc
 External drive
 Optical storage

1.5 Function of antivirus
software.

1.6 Types of virus;
 Boot Sector virus
 Program virus
 Macro virus

1.7 Electronic filing systems.
1.8 Types of file formats
1.9 Technique of data entry

1.1 Determine types of
operating software

1/3

CURRICULUM OF COMPETENCY UNIT (COCU)

Work Activities Related Knowledge Related Skill Training
Duration
ii. Determine procedure 20 hours
to operate computer
10 hours
iii. Determine types of
storage 24 hours
media/devices

iv. Determine formats of

data

2. Perform basic data i. Procedure of data
entry entry

ii. Electronic form
design

iii. Usage of database.
iv. Types of database

application

v. Procedure to print

database report.

i. Apply technique of
data entry

ii. Determine types of
database application

iii. Determine
procedures

of data entry
iv. Apply data security

procedures
v. Print database

report as per
requirement

[JPK/PEMETAAN/03]

KURIKULUM STANDARD KOLEJ VOKASIONAL (KSKV)

Content Standard Related Knowledge Related Skill Training CATATAN
Duration

1.2 Determine procedure 50 hours
to operate computer

1.3 Determine types of
storage
media/devices

1.4 Determine formats of
data

2. Perform basic data 2.1 Procedure of data entry
entry 2.2 Electronic form design
2.3 Usage of database.
2.4 Types of database 10 hours

application
2.5 Procedure to print

database report.

2.1 Apply technique of 70 hours
data entry

2.2 Determine types of
database application

2.3 Determine
procedures of data
entry

2.4 Apply data security
procedures

2.5 Print database report
as per requirement

2/3

CORE ABILITY LEVEL 1

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING HOURS ABI
10
Z-0091:2015CA01 1. Apply working language appropriately (English/ Z-
BASIC WORKING national language etc 15 BA
COMMUNICATION 2.Apply oral communication and speak reasonable CO

3. Understand reading material. Z-
PERS
Z-0091:2015CA02 1. Demonstrate honesty and integrity

PERSONAL BEHAVIOUR 2. Adopt work punctuality

SKIL 3. Demonstrate team cooperation

Z-0091:2015CA03 1 Respond to instructions Z-
4 WOR
WORKPLACE ETHICS 2 Demonstrate discipline at workplace
AWARENESS

Z-0091:2015CA04 1. Adhere to health awareness activity Z-
HEAL
HEALTH, SAFETY AND 2. Adhere to safety awareness activity 11 EN
ENVIRONMENTAL 3. Adhere to environmental awareness activity
AWARENESS

BIL. ABILITY 11 40 BIL. A

CORE ABILITY LEVEL 2

CORE ABILITY (CoCA)

ABILITY UNIT TITLE ABILITY NO. TRAINING ABI
HOURS
Z-0092:2015CA01 1. Apply two way communication 10 Z-
COMMUNICATION CO
2.Disseminate information electronically 11
APPLICATION 3. Disseminate information manually A
4. Apply information confidentiality
Z-0092:2015CA02 1. Demonstrate responsibility at work place Z-
INTERPERSONAL 2. Apply teamwork cooperation concept IN
3. Initiate problem solving skill at workplace
BEHAVIOUR 4. Demonstrate work performance awareness Z-009
1. Apply practice work culture 9 PL
Z-0092:2015CA03 WORK 2. Respond appropriately to unusual situations
PLACE CULTURE 3. Demonstrate initiative and flexibility
BEHAVIOUR

Z-0092:2015CA04 1. Demonstrate health compliance Z-
HEALTH, SAFETY AND 2. Demonstrate safety compliance 10 HEAL

ENVIRONMENT 3. Demonstrate environmental compliance E
ADAPTATION
40
BIL. ABILITY 14 80

TOTAL BIL. ABILITY 25

Disediakan oleh:

JABATAN PENDIDIKAN TEKNIK DAN VOKASIONAL, KPM
APRIL 2018

ILITY UNIT TITLE CORE ABILITY [JPK/PEMETAAN/03]
ABILITY NO.
-0091:2015CA01 TRAINING HOURS
ASIC WORKING 1. Apply working language appropriately (English/ 10
OMMUNICATION national language etc 15
2.Apply oral communication and speak reasonable 4
-0091:2015CA02 3. Understand reading material. 11
SONAL BEHAVIOUR 1. Demonstrate honesty and integrity 40
2. Adopt work punctuality
SKIL 3. Demonstrate team cooperation
-0091:2015CA03 1 Respond to instructions
RKPLACE ETHICS
AWARENESS 2 Demonstrate discipline at workplace
-0091:2015CA04
LTH, SAFETY AND 1. Adhere to health awareness activity
NVIRONMENTAL
AWARENESS 2. Adhere to safety awareness activity
ABILITY 11
3. Adhere to environmental awareness activity

CORE ABILITY

ILITY UNIT TITLE ABILITY NO. TRAINING HOURS
10
-0092:2015CA01 1. Apply two way communication
OMMUNICATION 11
APPLICATION 2.Disseminate information electronically 9
3. Disseminate information manually
-0092:2015CA02 4. Apply information confidentiality 10
NTERPERSONAL 1. Demonstrate responsibility at work place 14 40
2. Apply teamwork cooperation concept 25 80
BEHAVIOUR 3. Initiate problem solving skill at workplace
4. Demonstrate work performance awareness
92:2015CA03 WORK 1. Apply practice work culture
LACE CULTURE 2. Respond appropriately to unusual situations
3. Demonstrate initiative and flexibility
BEHAVIOUR

-0092:2015CA04 1. Demonstrate health compliance
LTH, SAFETY AND 2. Demonstrate safety compliance
ENVIRONMENT
ADAPTATION 3. Demonstrate environmental compliance

BIL. ABILITY

TOTAL BIL. ABILITY

3/3

FB-024-2:2012 OFFICE ADMINISTRATION

KANDUNGAN

1. KLAUSE
2. AHLI JAWATANKUASA PEMBANGUNAN
3. CARTA PROFIL KOMPETENSI
4. C01 INCOMING COMMUNICATION

4.1 CoCU 01
4.2 JADUAL PEMBAHAGIAN WIM TEORI & AMALI
4.3 KERTAS PENERANGAN
4.4 KERTAS TUGASAN
4.5 KERTAS KERJA
4.6 JADUAL PEMBAHAGIAN PENILAIAN BERTERUSAN
4.7 PENILAIAN PENGETAHUAN
4.8 PENILAIAN PRESTASI
5. C02 OUTGOING COMMUNICATION
5.1 CoCU 02
5.2 JADUAL PEMBAHAGIAN WIM TEORI & AMALI
5.3 KERTAS PENERANGAN
5.4 KERTAS TUGASAN
5.5 KERTAS KERJA
5.6 JADUAL PEMBAHAGIAN PENILAIAN BERTERUSAN
5.7 PENILAIAN PENGETAHUAN
5.8 PENILAIAN PRESTASI
6. C03 FILING ADMINISTRATION
6.1 CoCU 03
6.2 JADUAL PEMBAHAGIAN WIM TEORI & AMALI
6.3 KERTAS PENERANGAN
6.4 KERTAS TUGASAN
6.5 KERTAS KERJA
6.6 JADUAL PEMBAHAGIAN PENILAIAN BERTERUSAN
6.7 PENILAIAN PENGETAHUAN
6.8 PENILAIAN PRESTASI
7. C04 MEETING PREPARATION ASSISTANCE
7.1 CoCU 04
7.2 JADUAL PEMBAHAGIAN WIM TEORI & AMALI
7.3 KERTAS PENERANGAN
7.4 KERTAS TUGASAN
7.5 KERTAS KERJA
7.6 JADUAL PEMBAHAGIAN PENILAIAN BERTERUSAN
7.7 PENILAIAN PENGETAHUAN
7.8 PENILAIAN PRESTASI
8. C05 BASIC DATA ENTRY
8.1 CoCU 05
8.2 JADUAL PEMBAHAGIAN WIM TEORI & AMALI
8.3 KERTAS PENERANGAN
8.4 KERTAS TUGASAN
8.5 KERTAS KERJA
8.6 JADUAL PEMBAHAGIAN PENILAIAN BERTERUSAN
8.7 PENILAIAN PENGETAHUAN
8.8 PENILAIAN PRESTASI

JADUAL PEMBAHAGIAN P
FB-024-2:2012 OFFIC
C01: INCOMING C

New Work Activities Knowledge

1. Identify incoming communications FB-024-2:20
requirement ( INCOMING C

2. Process incoming communication

3. Record incoming communication

PENILAIAN BERTERUSAN
CE ADMINISTRATION
COMMUNICATION

e Assessment Performance Assessment

012-C01/KA(1/1) FB-024-2:2012-C01/PA(1/1)
COMUNICATION ) ( INCOMING COMUNICATION )

BAHAGIAN PENDIDIKAN LATIHAN TEKNIK DAN VOKASIONAL,
KEMENTERIAN PENDIDIKAN MALAYSIA,
ARAS 5&6, BLOK E14, PARCEL E,

PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62604 PUTRAJAYA.

PENILAIAN PENGETAHUAN

KEMENTERIAN PENDIDIKAN MALAYSIA (KNOWLEDGE ASSESSMENT)

KOD UNIT C01
KOMPETENSI/COMPETENCY INCOMING COMUNICATION
UNIT CODE

TAJUK UNIT
KOMPETENSI/COMPETENCY
UNIT TITLE

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1)

NAMA CALON/CANDIDATE’S
NAME
NO KAD PENGENALAN/NRIC
NO.

MASA/TIME

TARIKH/DATE

KEPUTUSAN PENILAIAN/ASSESSMENT RESULT

MARKAH/SCORE: % TERAMPIL/BELUM TERAMPIL
COMPETENT/ NOT COMPETENT

ULASAN PEGAWAI PENILAI/ASSESSORCOMMENT:

TandatanganPegawaiPenilai/As Tarikh/Date :
sessor’s Signature

Nama/Name :
Arahan kepada calon/Instruction to candidate:

1. Tuliskan nama dan nombor kad pengenalan anda pada ruangan yang disediakan.
2. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan.
3. Sila jawab semua soalan.
4. Dilarang membawa nota dan sebarang bahan rujukan kecuali yang dibenarkan.
5. Dilarang meniru semasa penilaian.
6. Dilarang membawa keluar kertas soalan.

KERTAS PENILAIAN INI MENGANDUNGI 7 MUKASURAT BERCETAK

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :2
Drpd/of :7

BAHAGIAN A (SOALAN OBJEKTIF)
Jawab semua soalan di bawah .

1. Layanan yang berkualiti terhasil melalui ?

A. Bersedia membantu tanpa diminta.
B. Menjawab panggilan sambil lewa dan tergesa-gesa.
C. Layanan yang mesra, bersopan dan bertanggungjawab.
D. Membiarkan pemanggil menunggu terlalu lama tanpa alasan.

2. Telefonis adalah ____________________ .

A. Pegawai penting syarikat
B. Penyambut tetamu sesebuah syarikat
C. Individu yang diamanahkan menjawab panggilan telefon
D. Berpesonaliti yang menarik

3. Berikut merupakan ciri-ciri yang perlu ada pada seseorang telefonis KECUALI?

A. Nada suara yang lemah lembut
B. Sebutan perlu jelas
C. Ramah dengan pemanggil
D. Cantik dan berpesonaliti

4. Penggunaan password untuk mencapai emel pengguna adalah bertujuan untuk

A. Pengenalan pengguna
B. ID pengguna
C. Nama pengguna
D. Keselamatan

5. Dalam penggunaan internet, www bermaksud…

A. World wide web
B. Word west web
C. West white web
D. Word wide web

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :3
Drpd/of :7

6. Diantara kelebihan email adalah…

i) Kos yang murah
ii) Fail yang boleh dihantar serentak
iii) Kadar penghantaran yang cepat
iv) Penghantaran tidak dapat dibuat sekiranya tiada smbungan internet.

A. i dan ii
B. ii dan iii
C. i, ii dan iii
D. i,ii , iii dan iv

7. Bagaimanakah cara-cara untuk membaca emel yang dihantar?

A. LOGIN > COMPOSE > CLEAR ALL
B. LOGIN > INBOX > KLIK PADA SUBJECT
C. LOGIN > CHECK MAIL > SENT > DRAFT
D. LOGIN > TRASH > INBOX MAIL

8. Apakah perkara penting yang perlu dilakukan semasa menerima surat.
A. Surat yang diterima mesti masukkan ke dalam fail
B. Surat yang diterima perlu dicop dengan tarikh dan masa terima.
C. Surat yang diterima mesti diagihkan kepada penerima yang sebenar.
D. Surat-surat atau dokumen yang diterima mestilah direkod terlebih
dahulu.

9. Apakah jenis buku yang perlu direkodkan apabila menerima surat?

A. Buku panduan
B. Buku log
C. Buku akaun
D. Buku nota

. 10. Berikut merupakan laman web yang menawarkan emel percuma kecuali:

a. www.yahoo.com
b. www.goggle.com
c. www.msn.com
d. www.google.com

(10 markah )

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :4
Drpd/of :7

BAHAGIAN B (SOALAN BETUL/SALAH)
Bulatkan pada ruangan betul atau salah untuk jawapan bagi setiap soalan di
bawah..

1. Penghantaran emel melalui pos adalah lebih pantas berbanding email. B S

2. Setelah menerima kiriman, ia hendaklah disimpan. BS

3. Perekodan penting supaya kiriman dapat dikesan apabila berlaku BS
kehilangan.

4. Prosedur penghantaran adalah bergantung kepada sesebuah organisasi itu.
BS

5. Bungkusan barang boleh dihantar dengan menggunakan kaedah faksimili.
BS

6. Borang pesanan telefon hendaklah diserahkan dengan kadar BS
segera kepada individu yang berkenaan.

7. Pengasingan surat merupakan kaedah menyusun dan memisahkan BS
surat mengikut jenis dan siapa penerima tersebut. BS

8. Untuk membuka emel kita tidak perlu melayari internet.

9. Penggunaan email banyak memberikan kelebihan kecuali BS
tidak dapat dihantar kepada seseorang yang berada di luar negara.

10. Perkhidmatan telefon merupakan salah satu perkhidmatan barisan BS
hadapan yang paling penting.

(10 MARKAH)
SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :5
Drpd/of :7

BAHAGIAN C (SOALAN JAWAPAN PENDEK)
Jawab semua soalan di bawah

1. Terangkan definisi mesin faksimili.

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________

2. Yellow Pages diterbitkan melalui dua kaedah iaitu secara ;- (2 markah)
i) ________________________________________ (2 markah)
ii) ________________________________________ (4 markah)
(4 markah)
3. Nyatakan empat (4) peringkat pengendalian telefon?
i) ________________________________________
ii) ________________________________________
iii) ________________________________________
iv) _______________________________________

4. Nyatakan jenis-jenis peralatan komunikasi
i) ________________________________________
ii) ________________________________________
iii) ________________________________________
iv) ________________________________________

5. Nyatakan 3 search engine yang anda ketahui

i) ________________________________________
ii) ________________________________________
iii) ________________________________________

(3 markah)

SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :6
Drpd/of :7

6 Terangkan apakah prosedur yang terlibat dalam mengakses pesanan daripada
email.
i) __________________________________________________________
__________________________________________________________
ii) __________________________________________________________
__________________________________________________________
iii) __________________________________________________________
iv) __________________________________________________________
__________________________________________________________
v) __________________________________________________________
__________________________________________________________
( 5 markah)

7. Huraikan lima amalan yang perlu dilakukan oleh pihak-pihak yang terlibat
dengan panggilan telefon.

a) Operator telefon
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

(10 markah)
SULIT

NO. KOD / CODE NO. FB-024-2:2012-C01/KA(1/1) MukaSurat/ Page :7
Drpd/of :7

b). Pegawai pegawai

________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

(10 markah)

SULIT

BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONAL,
KEMENTERIAN PENDIDIKAN MALAYSIA,
ARAS 5&6, BLOK E14, PARCEL E,
PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62604 PUTRAJAYA.

PENILAIAN PRESTASI

(PERFORMANCE ASSESSMENT)

KOD UNIT C01
KOMPETENSI/COMPETENCY INCOMING COMMUNICATION
UNIT CODE

TAJUK UNIT
KOMPETENSI/COMPETENCY
UNIT TITLE

NO. KOD / CODE NO. FB-024-2:2012-C01/PA(1/1)

NAMA CALON/CANDIDATE’S
NAME
NO KAD PENGENALAN/NRIC
NO.
MASA/TIME

TARIKH/DATE

MARKAH/SCORE : % TERAMPIL/BELUM TERAMPIL
NYATAKAN MARKAH COMPETENT/ NOT COMPETENT

Arahan kepada calon/Instruction To Candidate:
Tuliskan Nama dan nombor Kad Pengenalan anda pada ruangan yang disediakan.
1. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan.
2. Baca arahan soalan dengan teliti. Rujuk Pegawai Penilai (PP) sekiranya

terdapat kekeliruan.
3. Sebarang kerosakan peralatan/bahan perlu dimaklumkan kepada Pegawai

Penilai (PP).
4. Calon dilarang membawa keluar kertas soalan.
5. Calon dikehendaki melaksanakan tugasan yang diberikan dalam tempoh yang

ditetapkan.

KERTAS PENILAIAN INI MENGANDUNGI 5 MUKASURAT BERCETAK.

NO. KOD / CODE NO. Muka Surat / Page : 2
FB-024-2:2012-C01/PA(1/1) Drpd/of : 5

A. TAJUK/TITLE
CIPTA BORANG DAN KENALPASTI PERALATAN KOMUNIKASI

B. TUGASAN/ASSIGNMENT
1. Kenalpasti peralatan – peralatan komunikasi.
2. Bina satu borang pesanan telefon
3. Bina satu borang muka hadapan faks
4. Tunjukkan cara untuk membuka peti mel
5. Cipta satu buku log untuk merekod surat masuk

C. LUKISAN, DATA DAN JADUAL/DRAWING, DATA AND TABLE
-TIADA-

D. PERALATAN, PERKAKASAN DAN BAHAN/TOOLS, EQUIPMENTS AND
MATERIALS

BIL PERALATAN / PERKAKASAN UKURAN KUANTITI
01. Komputer - (Bahan:Calon)
02. Mesin Cetak
03. Telefon 1:1
04. Mesin Faks
05. Talian internet - 2:25

BIL BAHAN - 1:25
1 Kertas A4
- 1:25
E. MASA/TIME : 3 JAM/HOURS
- 1:25

UKURAN KUANTITI
(Bahan:Calon)

1:1

SULIT

NO. KOD / CODE NO. Muka Surat / Page : 3
FB-024-2:2012-C01/PA(1/1) Drpd/of : 5

F. KRITERIA PENILAIAN /ASSESSMENT CRITERIA
Prestasi anda akan dinilai berasaskan kriteria berikut :
1. Perkara Kritikal : Berjaya mengendalikan proses komunikasi masuk
2. Proses Kerja : Proses kerja bermula dari perancangan sehingga aktiviti berjaya

dilaksanakan dengan sempurna

3. Hasil Kerja :

a) Borang mengikut format yang betul
b) Dapat kenalpasti peralatan komunikasi masuk
c) Ketetapan tempoh masa
4. Sikap/Keselamatan:
a) Etika dan Profesional
b) Diri sendiri dan persekitaran

Skema Pemarkahan Penilaian Prestasi:

SULIT

NO. KOD / CODE NO. Muka Surat / Page : 4
FB-024-2:2012-C01/PA(1/1) Drpd/of : 5

NAMA CALON/CANDIDATE NAME : NO. K/P/NRIC NUMBER :
NYATAKAN NAMA CALON NYATAKAN NO. KAD PENGENALAN
CALON

MASA MULA/TIME START : TARIKH/DATE :

NYATAKAN TARIKH PENILAIAN

MASA TAMAT/TIME END :

NYATAKAN MASA MULA DAN TAMAT PENILAIAN

SKALA PEMARKAHAN:

0=Tidak dilakukan/ Salah; 1=Tidak memuaskan; 2=Memuaskan;

3=Sangat memuaskan

BHG. KRITERIA PENILAIAN MARKAH

Perkara kritikal (60%) Tandakan (/) pada ruangan

terima atau Tidak terima bagi

perkara kritikal berikut :

Proses komunikasi masuk telah Berjaya dikendalikan.* Terima Tidak
Terima

1 (* Kriteria Kritikal: Markah 60 diberi sekiranya semua perkara di atas diterima dan markah 0
sekiranya terdapat 1 atau lebih perkara kriktikal tidak diterima )

Jumlah markah diberi /60%
Jumlah markah penuh /25%
Jumlah Markah Bahagian 1 (60%)
Proses kerja (25%)
2.1 Kenalpasti peralatan – peralatan komunikasi.
2.2 Bina satu borang pesanan telefon
2.3 Bina satu borang muka hadapan faks
2 2.4 Tunjukkan cara untuk membuka peti mel
2.5 Cipta buku log untuk merekod surat masuk
Jumlah markah diberi
Jumlah markah penuh
Jumlah Markah Bahagian 2 (25%)
Hasil kerja (10%)
3.1 Projek disiapkan dalam tempoh yang ditetapkan
3.2 Borang dibina dengan kreatif dan kemas
3 3.3 Dapat menggunakan email
3.4 Kenal peralatan komunikasi
Jumlah markah diberi

SULIT

NO. KOD / CODE NO. Muka Surat / Page : 5
FB-024-2:2012-C01/PA(1/1) Drpd/of : 5

Jumlah markah penuh

Jumlah Markah Bahagian 3 (10%) /10%

Sikap / Keselamatan /Persekitaran (5%) /5%
%
4.1 Hadir penilaian pada masa yang ditetapkan

4.2 Peralatan digunakan dengan betul

4.3 Maklumat dikumpul , diolah dan aplikasi mengikut

4 keperluan
4.4 Persekitaran kerja dibersihkan dan dikemaskan selepas kerja

dilaksanankan

Jumlah markah diberi

Jumlah markah penuh

Jumlah Markah Bahagian 4 (5%)

JUMLAH MARKAH KESELURUHAN

(Bahagian 1+ Bahagian 2 + Bahagian 3 + Bahagian 4)

KEPUTUSAN PENILAIAN/ASSESSMENT RESULT

MARKAH/SCORE : % TERAMPIL / BELUM TERAMPIL
COMPETENT/ NOT COMPETENT

ULASAN PEGAWAI PENILAI/ASSESSOR COMMENTS :

________________________ Tarikh/Date :
Tandatangan Pegawai Penilai/
Assessor’s Signature
Nama/Name :

SULIT

JADUAL PEMBAHAGIAN P
FB-024-2:2012 OFFIC
C02: OUTGOING C

New Work Activities Knowledge

1. Identify outgoing communications requirement FB-024-2:20
2. Process outgoing communication ( OUTGOING C
3. Record outgoing communication.

PENILAIAN BERTERUSAN
CE ADMINISTRATION
COMMUNICATION

e Assessment Performance Assessment

012-C02/KA(1/1) FB-024-2:2012-C02/PA(1/1)
COMUNICATION ) ( OUTGOING COMUNICATION )

BAHAGIAN PENDIDIKAN TEKNIK DAN VOKASIONAL
KEMENTERIAN PENDIDIKAN MALAYSIA,
ARAS 5&6, BLOK E14, PARCEL E,
PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62604 PUTRAJAYA.

PENILAIAN PENGETAHUAN

(KNOWLEDGE ASSESSMENT)

KOD UNIT

KOMPETENSI/COMPETENCY CO2

UNIT CODE

TAJUK UNIT
KOMPETENSI/COMPETENCY OUTGOING COMUNICATION
UNIT TITLE

NO. KOD / CODE NO. FB-02402:2012-CO2/KA(1/1)

NAMA CALON/CANDIDATE’S
NAME
NO KAD PENGENALAN/NRIC
NO.
MASA/TIME
TARIKH/DATE

KEPUTUSAN PENILAIAN/ASSESSMENT RESULT

MARKAH/SCORE: % TERAMPIL/BELUM TERAMPIL
COMPETENT/ NOT COMPETENT

ULASAN PEGAWAI PENILAI/ASSESSORCOMMENT:

TandatanganPegawaiPenilai/As
sessor’s Signature
Tarikh/Date :

Nama/Name :

Arahan kepada calon/Instruction to candidate:

1. Tuliskan nama dan nombor kad pengenalan anda pada ruangan yang disediakan.
2. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan.
3. Sila jawab semua soalan.
4. Dilarang membawa nota dan sebarang bahan rujukan kecuali yang dibenarkan.
5. Dilarang meniru semasa penilaian.
6. Dilarang membawa keluar kertas soalan.

KERTAS PENILAIAN INI MENGANDUNGI 7 MUKASURAT BERCETAK

NO. KOD / CODE NO. FB-024-3:2013-C02/KA(1/1) MukaSurat/ Page :2
Drpd/of :6

BAHAGIAN A :SOALAN OBJEKTIF
Jawab semua soalan di bawah

1. Manakah yang TIDAK BENAR tentang proses membuat panggilan?

A. Dail nombor dengan sesuka hati.
B. Menyebut dengan jelas apabila bercakap.
C. Pastikan anda bercakap dengan perlahan.
D. Mencatat perkara dengan ringkas pada note pad terlebih dahulu.

2. Sebelum membuka e-mail ,pengguna perlu memasukkan?

A. Kata nama dan kata laluan.
B. IP Adress dan ID pengguna.
C. Kata laluan dan ID pengguna.
D. Nombor akaun emel dan kata laluan.

3. Manakah antara perkhidmatan tambahan yang terdapat di kaunter pejabat pos ?

A. Pos berlesen.
B. Penukaran wang.
C. Perkhidmatan mel laut.
D. Perkhidmatan mel udara.

4. Item yang perlu ada dalam buku log surat keluar ialah…….?
A. Nama penjaga.
B. Nama pengirim.
C. No. Kad Pengenalan.
D. Tandatangan penerima.

5. Dokumen faks keluar perlu direkodkan ke dalam _______________ mengikut
prosedur syarikat seperti mana yang telah ditetapkan.

A. Kertas faks.
B. Buku Log Penghantaran Faks Keluar.
C. Buku Log Penerimaan Faks Masuk.
D. Semua diatas.

NO. KOD / CODE NO. FB-024-3:2013-C02/KA(1/1) MukaSurat/ Page :3
Drpd/of :6

6. Apakah alat perhubungan yang pantas untuk membuat pengesahan penghantaran
faks?.

A. Telefon.
B. Komputer.
C. Surat.
D. Internet.

7. Apabila menerima faks, anda perlu _________ faks tersebut kepada ________
atau pihak yang terlibat untuk tindakan yang selanjutnya.

A. menyimpan, individu.
B. Membuang, individu.
C. Mengagihkan, individu.
D. Mengoyak, individu.

8. Mengapakah kita perlu bersedia mencatat terlebih dahulu pada note pad sebelum
membuat sebarang panggilan telefon?

A. Bagi mengelakkan sebarang kesilapan sebutan nama, syarikat dan jawatan.
B. Kelihatan lebih tenang dan ramah.
C. Memudahkan proses perbualan.
D. Semua diatas.

9. Butiran yang perlu ada dalam Buku Log Surat Keluar ialah

i. Bilangan.
ii. Tarikh penghantaran pos surat.
iii. Dipos oleh.
iv. Jenis perkhidmatan.
A. i, ii dan iii
B. I, ii dan iv
C. I, iii dan iv
D. Semua diatas

10. Mesin faks keluaran terbaru menggunakan kaedah iaitu?

i. Pencetak.
ii. Mesin faksimili.
iii. Telefon.
iv. Photostat

A. i dan ii
B. ii dan iii
C. I, ii dan iii
D. I, ii, iii dan iv

(10 Markah)

NO. KOD / CODE NO. FB-024-3:2013-C02/KA(1/1) MukaSurat/ Page :4
Drpd/of :6

BAHAGIAN B :SOALAN BETUL/SALAH

BIL KENYATAAN BETUL SALAH

1 Pastikan anda bercakap dengan kuat serta menyebut
dengan jelas apabila bercakap.

2. Dail nombor dengan berhati-hati dan tunggu panggilan
anda disambungkan mengikut waktu yang ditetapkan.

3. Mesin faksimili atau mesin faks telah digunakan
beberapa tahun malahan mesin faks yang pertama
dikeluarkan ialah pada tahun 1843 tetapi tidak
digunakan dengan begitu meluas sehinggalah pada
tahun 1970.

4. Pastikan anda menyediakan mesej faks dengan format
yang tidak betul.

5. Item-item yang perlu ada pada cover page antaranya
adalah nombor kad pengenalan.

6. Mesej diterima semasa membuat panggilan perlulah
direkod.

7. Mesin faks yang pertama dikeluarkan adalah pada
tahun 1843.

8. Untuk Sign In pada email anda perlu masukkan ID dan
kata laluan.

9. Pastikan surat yang hendak dihantar diperiksa terlebih
dahulu bagi memastikan ia ditandatangani serta
dilampirkan dengan lampiran.

10. Bila surat-surat telah diterima, pelatih dikehendaki
menyusun surat-surat itu mengikut jabatan dan
organisasi.

(20 Markah)

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BAHAGIAN C :SOALAN SUBJEKTIF
Jawab semua soalan berikut dengan jawapan yang betul.
1. Senaraikan (5) perkara yang perlu diambil kira sebelum dan semasa membuat

panggilan telefon.
i. ___________________________________________________________
ii. ___________________________________________________________
iii. ___________________________________________________________
iv. ___________________________________________________________
v. ___________________________________________________________

(5 Markah)
2. Senaraikan beberapa item yang terdapat pada Buku Rekod Penghantaran Faks.

i. ___________________________________________________________
ii. ___________________________________________________________
iii. ___________________________________________________________
iv. ___________________________________________________________
v. ___________________________________________________________
vi. ___________________________________________________________
vii. ___________________________________________________________
viii. ___________________________________________________________

(8 Markah)
3. Berikan definisi Faksimili?

________________________________________________________________
________________________________________________________________
________________________________________________________________

(2 Markah)

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4. Terangkan mengenai Pengiriman Bungkusan.
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
(5 Markah)

5. Senaraikan empat (4) jenis alat komunikasi biasa digunakan dalam komunikasi
perniagaan.
i. ___________________________________________________________
___________________________________________________________
ii. ___________________________________________________________
___________________________________________________________
iii. ___________________________________________________________
___________________________________________________________
iv. ___________________________________________________________
___________________________________________________________

(8 Markah)
6. Apakah yang dimaksudkan dengan ‘Please Reply’ didalam prosedur penghantaran

faks?
______________________________________________________________________
__________________________________________________________________
__________________________________________________________________

(2 Markah )

NO. KOD / CODE NO. FB-024-3:2013-C02/KA(1/1) MukaSurat/ Page :7
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BAHAGIAN PENDIDIKAN TEKNIK DAN
VOKASIONAL,
KEMENTERIAN PENDIDIKAN MALAYSIA,
ARAS 5&6, BLOK E14, PARCEL E,
PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN,
62604 PUTRAJAYA.

PENILAIAN PRESTASI

(PERFORMANCE ASSESSMENT)

KOD UNIT CO 2
KOMPETENSI/COMPETENCY OFFICE ADMINISTRATION
UNIT CODE
TAJUK UNIT
KOMPETENSI/COMPETENCY
UNIT TITLE

NO. KOD / CODE NO. FB-024-2:2012-C02/PA(1/1)

NAMA CALON/CANDIDATE’S
NAME
NO KAD PENGENALAN/NRIC
NO.
MASA/TIME

TARIKH/DATE

MARKAH/SCORE : % TERAMPIL/BELUM TERAMPIL

NYATAKAN MARKAH COMPETENT/ NOT COMPETENT

Arahan kepada calon/Instruction To Candidate:

Tuliskan Nama dan nombor Kad Pengenalan anda pada ruangan yang disediakan.

1. Calon tidak dibenarkan membuka kertas soalan sehingga dibenarkan.

2. Baca arahan soalan dengan teliti. Rujuk Pegawai Penilai (PP) sekiranya

terdapat kekeliruan.

3. Sebarang kerosakan peralatan/bahan perlu dimaklumkan kepada Pegawai

Penilai (PP).

4. Calon dilarang membawa keluar kertas soalan.

5. Calon dikehendaki melaksanakan tugasan yang diberikan dalam tempoh yang

ditetapkan.

KERTAS PENILAIAN INI MENGANDUNGI 6 MUKASURAT BERCETAK.

NO. KOD / CODE NO. Muka Surat / Page : 2
FB-024-3:2013-C02/PA(1/1) Drpd/of : 6

A. TAJUK/TITLE
LAKSANA PENGHANTARAN DOKUMEN KELUAR

B. TUGASAN/ASSIGNMENT
1. Anda dikehendaki untuk mengendalikan pengiriman surat rasmi Jabatan ke
Jabatan Perkhidmatan Awam Negara.
2. Anda dikehendaki untuk menaip surat, rekod dalam fail, Buku Log
Pengagihan, e-mel dan faks ke jabatan yang ditetapkan. Anda juga diminta
untuk membuat susulan telefon untuk memastikan surat tersebut diterima.

C. LUKISAN, DATA DAN JADUAL/DRAWING, DATA AND TABLE
D. PERALATAN,PERKAKASAN DANBAHAN/TOOLS, EQUIPMENTS AND

MATERIALS

BIL BAHAN UKURAN KUANTITI
(Bahan:Calon)

1 Sampul Surat 90mm (L) x
140mm (P)
1:1

BIL PERALATAN / PERKAKASAN UKURAN KUANTITI
01. Komputer - (Bahan:Calon)
02. Mesin Cetak
03. Mesin Pendua 1:1
04. Telefon
05. Mesin Faks - 2:25
07. Talian internet
- 1:25

- 1:25

- 1:25

- 1:25

SULIT

NO. KOD / CODE NO. Muka Surat / Page : 3
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E. MASA/TIME : 3 JAM/HOURS

F. KRITERIA PENILAIAN/ASSESSMENT CRITERIA
Prestasi anda akan dinilai berasaskan kriteria berikut:

1. Perkara Kritikal: Surat/dokumen yang dihantar melalui faks sampai
kepada penerima

2. Proses Kerja
Proses kerja bermula dari pemeriksaan sehingga siap dengan mengambil
aspek-aspek.keselamatan.

3. Hasil Kerja
a. Pengiriman surat/dokumen mengikut prosedur
b. Penggunaan peralatan mengikut Standard Operating Procedure (SOP)
c. Ketepatan tempoh masa

4. Sikap/Keselamatan
a. Peralatan
b. Diri sendiri dan persekitaran

SULIT

NO. KOD / CODE NO. Muka Surat / Page : 4
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Skema Pemarkahan Penilaian Prestasi:

NAMA CALON/CANDIDATE NAME: NO. K/P/NRIC NO.:

NYATAKAN NAMA CALON NYATAKAN NO. KAD PENGENALAN

CALON

MASA MULA/TIME START : TARIKH/DATE:

NYATAKAN TARIKH PENILAIAN

MASA TAMAT/TIME END :

NYATAKAN MASA MULA DAN TAMAT PENILAIAN

SKALA PEMARKAHAN:

0=Tidak dilakukan/ Salah; 1=Tidak memuaskan; 2=Memuaskan;

3=Sangat memuaskan

BHG. KRITERIA PENILAIAN MARKAH

1. Perkara kritikal (60%) Tandakan ( / ) pada ruangan terima
atau Tidak Terima bagi perkara
kritikal berikut :

Terima Tidak Terima

1.1 1.1 Surat/Dokumen dikendalikan dan dihantar mengikut
prosedur

1.2

(*Kriteria Kritikal: Markah 60 diberi sekiranya semua perkara kritikal di atas diterima dan markah 0

sekiranya terdapat 1 atau lebih perkara kritikal tidak diterima)

Jumlah Markah Bahagian 1 ( 60%)

Proses kerja (25%)

2 2.1 Surat/dokumen ditaip mengikut format yang betul
2.2 Cetak, buat salinan dan rekod surat/dokumen mengikut

format yang betul

2.3 Emel, Faks surat/dokumen dan buat susulan telefon

mengikut prosedur yang betul

2.4 Jadual Pengagihan dokumen ditepati

2.5 Buku Log pengagihan diisi

2.6 Kirim surat/dokumen melalui pos

Jumlah markah diberi

SULIT