Team Member Handbook - AJM (March 2021)

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Introduction

Pendahuluan

This handbook has been written by people who have been where you are now and who want
to make your transition into our company as smooth and informative as possible.
Buku panduan ini ditulis oleh seseorang yang telah berada di tempat anda sekarang dan
ingin menjadikan peralihan anda di dalam Syarikat kami berjalan lancar dan mendapat
maklumat sebaik mungkin.

It has been prepared to inform you of the way in which we operate together to make ONYX
Hospitality Group a great place to work. It is broken into key sections of “Why” which explains
our purpose and our plans of today and the future; “What” articulates all the key information
it is essential you know and understand, “How” highlights the processes and actions you and
the company will take on your career journey.
Ia disediakan untuk memaklumkan kepada anda cara kami beroperasi bagi bersama-sama
menjadikan ONYX Hospitality Group tempat terbaik untuk bekerja. Ia dibahagikan kepada
beberapa bahagian utama iaitu "Mengapa" yang menerangkan tujuan dan rancangan kami
sekarang dan di masa hadapan; "Apa" yang mengetengahkan semua maklumat penting
yang perlu anda ketahui dan fahami, "Bagaimana" yang mana menjelaskan proses dan
tindakan yang diambil oleh anda dan Syarikat sepanjang perjalanan kerjaya anda.

The handbook describes the formal expectations that ONYX Hospitality Group has of all team
members which you agreed to abide by when you signed your employment contract. As part
of your induction you will be informed of other policies, procedures and practices that will
equip you to perform your role to the best of your ability.
Buku panduan ini menerangkan matlamat rasmi ONYX Hospitality Group terhadap semua
Ahli Pasukan yang telah bersetuju mematuhinya setelah menandatangani kontrak pekerjaan.
Sebagai sebahagian daripada induksi, anda akan dimaklumkan tentang polisi, prosedur dan
praktikal lain yang akan mempersiapkan anda untuk melaksanakan peranan sebaik mungkin.

When Employment Law changes, the handbook is automatically considered to have been
amended by that change.
Apabila Undang-undang Pekerjaan berubah, buku panduan ini secara automatik dipinda
mengikut perubahan tersebut.

Should any dispute arise as to the correct interpretation between the English version and the
Bahasa Malaysia version, the English version supersedes and prevails over the Bahasa
Malaysia version.
Jika terdapat sebarang percanggahan tafsiran antara versi Bahasa Inggeris dan Bahasa
Malaysia, maka versi Bahasa Inggeris akan diguna pakai.

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We wish you all the best as you embark on your career journey with ONYX Hospitality Group.
As we provide a positive and nurturing work environment we anticipate you forging strong
relationships with your teams and delivering the best in class levels of service to our guests.
Kami mengucapkan selamat maju jaya ketika memulakan perjalanan kerjaya anda di ONYX
Hospitality Group. Oleh kerana kami menyediakan persekitaran tempat kerja yang positif dan
sihat, kami beharap anda dapat menjalinkan pertalian yang kukuh sesama Ahli Pasukan dan
memberi perkhidmatan yang terbaik kepada para tetamu kami.

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Content
Kandungan

Who We Are
Siapa Kami

- Board of Directors
- Lembaga Pengarah
- History
- Sejarah
- Brand Description
- Huraian Jenama
- Vision
- Visi
- Mission
- Misi
- Our Core Values
- Nilai Teras Kami
- Organization Level Chart, Employment Types
- Carta Organisasi, Jenis Pekerjaan

How We Take Care of You
Bagaimana Kami Menjaga Anda

Benefit Overview
Gambaran Faedah

- Team Member Meals
- Makanan Ahli Pasukan
- Laundry and Dry Cleaning
- Dobi dan Cucian Kering
- Private Stay in ONYX Properties
- Penginapan Persendirian di rangkaian ONYX
- Friend and Family Stay in ONYX Properties
- Penginapan Keluarga dan Rakan di rangkaian ONYX
Best Practice
Amalan Terbaik
- Birthday Leave
- Cuti Hari Lahir
- Sick Leave
- Cuti Sakit

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- Discretionary Bonus
- Bonus Budi Bicara
- Medical Insurance
- Insurans Perubatan
- Compensation and Benefits - Market Adjustments
- Pampasan dan Faedah – Pelarasan Pasaran
- Career Development
- Pembangunan Kerjaya
- Rewards and Recognition
- Ganjaran dan Pengiktirafan
Internal Communication
Komunikasi Dalaman
- Addressing by the First Name
- Menyapa Menggunakan Nama Pertama
- Open Door Policy
- Dasar Pintu Terbuka
- Morning Briefing
- Taklimat Pagi
- Departmental/Outlet Briefing
- Taklimat Jabatan/Cawangan
- Town Hall Meetings
- Perhimpunan Dewan
- Team Member Engagement Survey (TMES) & Focus Group Discussions
- Tinjauan Penglibatan Ahli Pasukan (TMES) & Fokus Perbincangaan

Berkumpulan
Written Communication
Komunikasi Bertulis

- Notice Board/Digital Notice board
- Papan Notis/Papan Notis Digital
- Team Members’ Event Calendar
- Kalendar Aktiviti Ahli Pasukan
Conditions of Employment
Syarat-syarat Pekerjaan
- Definitions
- Definisi
- Basic Employment Conditions
- Syarat-Syarat Asas Pekerjaan
- Equal Opportunity
- Peluang Sama Rata
- Employment Application
- Permohonan Pekerjaan

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- Compulsory Documents for the Employment Offer
- Dokumen Wajib untuk Tawaran Pekerjaan
- Reference Check
- Semakan Rujukan
- Probationary Period
- Tempoh Percubaan
- Transfer
- Pertukaran
- Calculation of Years of Service
- Pengiraan Tahun Perkhidmatan
- Pre Employment/Annual Physical Examination
- Pra-Pekerjaan/Pemeriksaan Fizikal Tahunan
- Hiring of Close Relatives
- Pengambilan Ahli Pasukan Dari Kalangan Saudara Terdekat
- Retirement
- Persaraan
- Amendment of Work Regulations
- Pindaan Peraturan Kerja
Attendance and Work Schedule
Kehadiran dan Jadual Kerja
- Time Recording
- Rekod Kedatangan
- Punctuality
- Ketepatan Masa
- Rosters
- Jadual
- Normal Working Days and Weekly Holiday
- Hari Kerja Biasa dan Cuti Mingguan
- Normal Working Hours
- Masa Kerja Biasa
- Rest Period/Meal Breaks
- Tempoh Rehat/Waktu Makan
- Absence
- Ketidakhadiran
- Abandonment of Employment
- Pengabaian Pekerjaan

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Compensation
Pampasan

- Overtime
- Kerja Lebih Masa
- Overtime Pay
- Bayaran Kerja Lebih Masa
- Payment of Salaries
- Bayaran Gaji
- Payment Day
- Hari Pembayaran
- Tax
- Cukai
- Pay Advances
- Bayaran Pendahuluan
- Employee Provident Fund
- Kumpulan Wang Simpanan Pekerja

Team Members Benefits Conditions
Syarat-syarat Faedah Ahli Pasukan

- Public Holiday
- Cuti Umum
- Roster/Day Off
- Jadual Kerja/Hari Cuti
Types Of Leave
Jenis Jenis Cuti
- Rules for Leave
- Peraturan Cuti
- Annual Leave
- Cuti Tahunan
- Birthday Leave
- Cuti Hari Lahir
- Sick Leave
- Cuti Sakit
- Maternity Leave
- Cuti Bersalin
- Paternity Leave
- Cuti Isteri Bersalin
- Leave for Training or Knowledge Development
- Cuti Latihan atau Menambah Pengetahuan
- Absence without Leave
- Tidak Hadir Kerja Tanpa Permohonan Cuti

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- Frequent Absence
- Kekerapan Tidak Hadir Kerja
- Leave without Pay
- Cuti Tanpa Gaji
- Paid Leave
- Cuti Berbayar
Other Benefits
Faedah-Faedah Lain
- Wellness/Medical Insurance Cards
- Kesihatan/Kad Insurans Perubatan
- Team Members Accommodation / Dormitory Facility
- Penginapan Ahli Pasukan/Kemudahan Asrama
- Property Specific Benefits
- Faedah Khusus Milikan

What You Need To Know
Apa Yang Anda Perlu Tahu

- ONYX Space
- Policies and Procedures
- Polisi dan Prosedur
- Orientation
- Orientasi
- Team Member Entrance to the Hotel
- Pintu Masuk Ahli Pasukan ke Hotel
- Video Surveillance
- Pengawasan Video
- Change Rooms
- Bilik Persalinan
- Smoking
- Merokok
- Email or Internet Abuse
- Emel atau Penyalahgunaan Internet
- Telephone Calls/Mobile Phones
- Panggilan Telefon/Telefon Bimbit
- Off-duty Team Members
- Ahli Pasukan Tidak Bertugas
- Use of Guest Facilities
- Penggunaan Kemudahan Tetamu
- Contact with Guests
- Hubungan dengan Tetamu
- Declaration Form / Gate Pass

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- Borang Pengisytiharaan/Pas Pintu
- Lost Property
- Kehilangan Barang
- Public Statements and Media Releases
- Kenyataan Awam dan Siaran Media
- Internet/Knowledge Hub
- Internet/Pusat Pengetahuan
- Security Check
- Pemeriksaan Keselamatan
- Changes to Personal Particulars
- Perubahan Butiran Peribadi
Codes of Conduct
Kod Tingkah Laku
- Overview
- Gambaran Keseluruhan
- Professional Responsibility
- Tanggungjawab Profesional
- Confidentiality
- Kerahsiaan
- Conflict of Interest
- Konflik Kepentingan
- Anti-Corruption and Bribery Policy
- Anti-Korupsi dan Polisi Rasuah
- Compliance with the Law
- Pematuhan Undang-Undang
- Behavior in Public and on Social Media
- Kelakuan di Tempat Awam dan di Media Sosial
- Gifts and Entertainment
- Hadiah dan Hiburan

The Tough Conversations
Perbincangaan Yang Sukar

Resignation, Termination of Employment Contract, Termination Benefit and Transfer
Perletakan Jawatan, Penamatan Kontrak Perkhidmatan, Faedah Penamatan dan
Pertukaran

- Resignation
- Perletakan Jawatan
- Termination of Employment Contract
- Penamatan Kontrak Pekerjaan
- Termination Benefit

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- Faedah Penamatan
- Exit Clearance
- Prosedur Berhenti Kerja
- Exit Interview
- Temuduga Berhenti Kerja
- Certificate of Service
- Sijil Perkhidmatan
Rules and Regulations
Peraturan dan Undang-Undang
- Discipline and Disciplinary Actions
- Tindakan Disiplin dan Tatatertib
- Rules of Conduct
- Peraturan Kelakuan
- Minor Misconducts
- Salahlaku Kecil
- Major Misconducts
- Salahlaku Berat
- Effectiveness of Disciplinary Management
- Keberkesanan Pengurusan Disiplin
- Formal Disciplinary Procedure - Termination or Dismissal
- Prosedur Formal Tatatertib - Penamatan atau Pemecatan
- Preliminary Investigation
- Siasatan Awal
- Show Cause Letter
- Surat Tunjuk Sebab
- The Domestic Inquiry
- Siasatan Dalaman
- Making the Decision
- Membuat Keputusan
Grievance Handling Procedure
Prosedur Pengendalian Rungutan
- Scope and Meaning of Complaints
- Skop dan Makna Aduan
- Steps and Process
- Langkah dan Proses
- Investigation and Consideration
- Penyiasatan dan Pertimbangan
- Procedure on Complaint Settlement
- Prosedur dan Penyelesaian Aduan
- Protection of Complainant and Person Involved
- Perlindungan Terhadap Pengadu dan Mereka Yang Terlibat

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- Appeals
- Rayuan

How We Look
Bagaimana Penampilan kita

General Information
Maklumat Am

- Grooming
- Penampilan
- Name Badge
- Lencana Nama
- Team Members Uniforms
- Pakaian Seragam Ahli Pasukan
- Personal Hygiene
- Kebersihan Diri
- Administrative Team Members
- Ahli Pasukan Pentadbiran
- Kitchen and Food & Beverage Team Members
- Ahli Pasukan Bahagian Dapur dan Makanan & Minuman
- Front of House (Excluding Food & Beverage) Team Members
- Ahli Pasukan Barisan Hadapan (Tidak Termasuk Bahagian Makanan &

Minuman)

How We Feel
Bagaimanakah Perasaan Kita

Health and Safety at Work
Kesihatan dan Keselamatan di Tempat Kerja

- Illness at Work
- Sakit di Tempat Kerja
- Accidents, Injuries and Near Misses
- Kemalangan, Kecederaan dan Nyaris Berlaku
- Security Awareness
- Kesedaran Keselamatan
- ONYX Clean

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12

SIAPAKAH
KAMI

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ONYX Hospitality Group and is part of ITALTHAI Group, one of Thailand’s leading
conglomerate companies in construction materials, engineering, hospitality, real estate
development, restaurants, and trading, with a combined annual revenue of over 2 Billion
USD.
ONYX Hospitality Group merupakan sebahagian daripada ITALTHAI Group, salah satu
Syarikat konglomerat terkemuka Thailand di dalam bahan pembinaan, kejuruteraan,
hospitaliti, pembangunan hartanah, restoran, dan perdagangan dengan gabungan
pendapatan tahunan lebih daripada 2 Bilion USD.

Amari brand was created and has expanded in Thailand since 1965 and has consistently
been at the forefront of the Thai hospitality industry and has built a reputation for high
standards of customer service.
Jenama Amari telah diwujudkan dan berkembang di Thailand sejak tahun 1965 secara
konsisten serta berada di barisan hadapan dalam industri perhotelan Thailand dan ianya
telah membina reputasi dalam standard perkhidmatan mesra pelanggan yang tinggi.

After several decades of achievement and growth in Thailand, ONYX is poised to become a
leading player in the international hospitality market, with plans to expand our growing Amari,
Shama and OZO portfolio’s across South East Asia, Greater China, and Australia.
Selepas beberapa dekad pencapaian dan pertumbuhan di Thailand, ONYX bersedia untuk
menjadi pemain utama dalam pasaran hospitaliti antarabangsa, dengan rancangan untuk
mengembangkan portfolio Amari, Shama dan OZO yang semakin meningkat di seluruh Asia
Tenggara, Greater China dan Australia.

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History
Sejarah

1965 - Nipa Lodge
Our very first property opened its doors to the world in 1956, back then, it was the only hotel
in Pattaya!
1965 - Nipa Lodge
Hartanah pertama kami yang membuka pintu kepada dunia pada tahun 1956, pada ketika
itu, ianya adalah satu-satunya hotel di Pattaya!

1975 - Siam Lodge Group of Hotels
As more and more properties joined, the name of the group was formalised to “Siam Lodge
Group of Hotels” in 1975.
1975 - Siam Lodge Group of Hotels
Apabila semakin banyak hartanah menyertainya, nama kumpulan ini telah ditukarkan kepada
"Siam Lodge Group of Hotels" secara rasminya pada tahun 1975.

1992 - Amari Hotels & Resorts
In 1992, the unique name “Amari” was introduced - a name that would become popular and
well-respected in Thailand.
1992 - Amari Hotel & Resorts
Pada tahun 1992, nama "Amari" yang unik telah diperkenalkan - nama yang akan menjadi
popular dan disegani di Thailand.

2010 - ONYX Hospitality Group
In order to respond to market demands and ensure growth and competitiveness, two more
brands were introduced in addition to Amari: Saffron and OZO. The management company
changed its name to ONYX Hospitality Group in order to distinguish between the property
brands and the management company.
2010 – ONYX Hospitality Group
Dalam usaha untuk memenuhi permintaan pasaran dan memastikan pertumbuhan daya
saing, dua lagi jenama telah diperkenalkan sebagai tambahan kepada Amari: Saffron dan
OZO. Syarikat pengurusan menukar namanya kepada ONYX Hospitality Group untuk
membezakan antara jenama hartanah dan Syarikat pengurusan.

ONYX acquired Shama
Shama was acquired by ONYX, becoming ONYX’s unique serviced apartment brand.
ONYX peroleh Shama
Shama diperolehi oleh ONYX, menjadi jenama pangsapuri khidmat yang unik.

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2011 - Breeze Spa
Launched as part of ONYX’s strategic growth plan, Breeze is the spa brand designed to put
a bounce in your step and a smile on your face.
2011 - Breeze Spa
Dilancarkan sebagai sebahagian daripada pelan pertumbuhan strategik ONYX, Breeze
adalah jenama spa yang direka untuk menyempurnakan langkah dan senyuman di wajah
anda.
2013 - OZO Brand Launched
First OZO Property opened in Hong Kong, making waves within the mid-market sector.
2013 - Jenama OZO Dilancarkan
OZO hartanah pertama dibuka di Hong Kong, meluaskan sektor pasaran pertengahan.
2019 - Shama Hub brand Launched
First Shama Hub opened in China in 2020 and first Saffron Collection Hotels opened in Hanoi,
Vietnam and Georgetown, Penang, Malaysia
2019 - Jenama Shama Hub Dilancarkan
Hab Shama pertama dibuka di China pada 2020 dan Koleksi Hotel Saffron pertama dibuka
di Hanoi, Vietnam dan Georgetown, Pulau Pinang Malaysia

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Brand Description
Huraian Jenama

Saffron Collection / Koleksi Saffron

Brand Description Snapshot
Huraian Jenama Gambar

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Amari

Brand Description Snapshot
Huraian Jenama Gambar

OZO

Brand Description Snapshot
Huraian Jenama Gambar

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Shama

Brand Description Snapshot
Huraian Jenama Gambar

YOO and YOO2 Snapshot
Gambar
Brand Description
Huraian Jenama

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Koleksi Mosaic Snapshot
Gambar
Brand Description
Huraian Jenama

Breeze Spa Snapshot
Gambar
Brand Description
Huraian Jenama

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Maai Spa Snapshot
Gambar
Brand Description
Huraian Jenama

For Brand Logos and Visual Guideline please scan QR code below
** Restrict for corporate email users only.
Untuk Logo Jenama dan Visual Garis Panduan sila imbas kod QR di
bawah
** Dihadkan untuk pengguna e-mel korporat sahaja.

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ONYX Hospitality Group

Vision
Visi

To be the best medium-sized hospitality player in Asia.
Untuk menjadi peserta hospitaliti terbaik bersaiz sederhana di Asia.

Mission
Misi

Stay connected to guests by being a significant part of their lives, offering great products and
servcies for them to relax, meet, work and celebrate.
Kekal berhubung dengan tetamu dan menjadi signifikan dalam hidup mereka, menawarkan
produk dan perkhidmatan terbaik untuk beristirahat, bersua, bekerja dan meraikan keraian
mereka.

At the very core of hospitality, is humanity. Our desire to provide excellent service that
delights guests, and fills us with a sense of purpose and value.
Teras hospitaliti adalah kemanusiaan. Adalah hasrat kami untuk menyediakan perkhidmatan
terbaik bagi menggembirakan tetamu dan merasakan tujuan dan nilai murni kami.

Every day offers new challenges and learning moments; a human contact is indispensable
for both our staff and our guests. After all, a computer can share information, but it simply
can not replace the debate of face-to-face conversations, the reassurance of a friendly smile,
or the personal gestures that make memorable connections.
Setiap hari merupakan cabaran baru dan detik pembelajaran; hubungan kemanusiaan
sangat diperlukan bagi kakitangan dan tetamu. Walaupun komputer boleh berkongsi
maklumat, namun ianya tidak boleh menggantikan berbual secara hadapan, senyuman
mesra yang meyakinkan atau sentuhan tersendiri yang tidak dilupakan.

At ONYX Hospitality from a people perspective we are not into cloning people or limiting
opportunities for our Team Members, rather ONYX encourages people growth and welcomes
individual viewpoints.
Dari sudut perspektif Hospitaliti ONYX yang lain, kami tidak mengklon atau menghadkan
peluang untuk Ahli Pasukan, malahan ONYX menggalakkan perkembangan pekerja dan
mengalu-alukan pandangan setiap individunya.

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In keeping with this ideology we see the importance of sharing a common set of values which
ensure that ONYX remains ONYX.
Selaras dengan ideologi tersebut, kami dapati adalah penting untuk kita berkongsi nilai yang
sama bagi memastikan ONYX kekal sebagai ONYX.

So read on to find out more:
Oleh yang demikian, teruskanlah membaca untuk keterangan lanjut:

Our Core Values
Nilai Teras kami

Our Core Values define our belief system, our behaviours and the attitudes that we welcome
in the workplace.
Nilai Teras adalah kepercayaan kami, tingkah laku kami dan sikap yang disarankan di tempat
kerja.

Regardless of the brand of your property or the role you play in the company, a shared belief
system binds individuals together.
Tanpa mengira jenama atau peranan anda dalam Syarikat, kepercayaan yang dikongsi
menyatukan ikatan ukhuwah sesama kita.

Today we are a company on the move. We are crafting new brands, expanding across
geographies and redefining our service offerings to position ourselves to become the best
mid-size hospitality provider by 2024.
Kini kami merupakan sebuah Syarikat yang berdaya saing. Kami merangka jenama baru,
merentasi dan memperluaskan sempadan dan mengklasifikasikan perkhidmatan bagi
meletakkan kami sebagai penyedia hospitaliti terbaik bersaiz sederhana menjelang 2024.

To support our progressive outlook, we have six core values which articulate the behaviors
that enable us to function as highly integrated, forward-moving collaborative teams.
Bagi menyokong pandangan progresif ini, kami mempunyai enam nilai teras yang
mengetengahkan tingkah laku bagi membolehkan kita menjadi satu pasukan yang
bersepadu dan berdaya saing.

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Listen, Speak, Share Learn And Grow
Mendengar, Bercakap, Belajar dan Maju jaya
Berkongsi
Do What Is Right
Create An Impact Lakukan Perkara
Mewujudkan Impak yang Betul

Bring Fun to Work Never Give Up
Membawa Keceriaan Tidak Berputus Asa
ke Tempat Kerja

These six values are the core ingredients that make up an ONYX person - who we are and
who we aspire to be. We call this superhero the O-Man and you will see him often in your
daily work life
Enam nilai teras inilah yang menjadi initipati sebagai seorang ONYX – siapakah kita dan
apakah impian kita. Superhero kami dinamakan O-Man ianya akan sering muncul di dalam
tugas harian anda.

It is key that your understanding of the core values cannot just occur at an action level.
Adalah penting untuk memahami nilai teras ini dan memahaminya bukanlah tatkala
terjadinya sesuatu perkara sahaja.

The understanding must occur at a deeper level. In time you will become increasingly aware
of the prevalence of our core values: in our policies, our processes, our documentation and
our celebrations.
Pemahaman hendaklah lebih mendalam lagi. Sehinggalah satu ketika anda akan sedar nilai
teras kami sentiasa wujud: dalam polisi kami, proses kami, dokumentasi kami dan keraian
kami.

We trust you will embrace these behaviors with consistency and customise them to the
situations you face during your work life.
Kami percaya anda akan dapat mengadaptasikan tingkah laku ini secara konsisten dan
menyesuaikannya dengan situasi kerja harian anda.

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Organization Level Chart, Employment Types
Carta Aras Organisasi, Jenis Pekerjaan

We have developed a flat structure within our organization which enables fluid
communication horizontally and vertically.
Skruktur Carta Organisasi di buat sama rata bagi membolehkan aliran komunikasi
secara selari dan ke atas.
We are a
Kita adalah
 A recognised international brand expanding throughout the Asia Pacific Region.
 Jenama antarabangsa yang diiktiraf dan berkembang di seluruh rantau Asia Pasifik.
 A workplace that inspires you, challenges you and makes you proud to serve along with

an energetic and service minded team.
 Tempat kerja yang menjadi inspirasi anda, mencabar anda dan membuatkan anda

bangga berkhidmat bersama pasukan yang berkebolehan dan mempunyai mentaliti
khidmat pelanggan.
 A workplace which provides you the liberty to identify and reach for the career path you
desire both locally and internationally.
 Tempat kerja yang memberikan ruang untuk mengenal pasti kerjaya yang diimpikan
samada di dalam dan luar negara.
 An HR-centric organisation which is embedded within a strong value culture and
executed with clearly articulated processes.
 Merupakan sebuah organisasi yang mempunyai Induk Sumber Manusia yang memiliki
nilai budaya yang ukuh dengan proses perlaksanaan yang jelas.

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Six-Layer Organization Pengurus Besar
Enam Lapisan Organisasi Pengarah
Pengurus
Jenis Ahli Pasukanan
Penolong Pengurus
Penyelia

Ahli Pasukan

Kontrak Kontrak Kasual Pekerja Pelajar
Terbuka Tetap Penyelia Kontrak
Penyelia
Penyelia Ahli Penyelia
Pasukan Ahli
Ahli Ahli Pasukan
Pasukan Pasukan

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BAGAIMANA

KAMI
MENJAGA

ANDA

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Benefit Overview
Keseluruhan Faedah

Team Member Meals
Makanan Ahli Pasukan

The Team Members’ cafeteria is exclusively for Team members only. All meals are provided
for you at the cafeteria when you are on duty. We strive to provide a comfortable and clean
environment for team members to enjoy their breaks. Team Members are responsible to
follow house rules to keep their Team Members’ cafeteria clean and tidy for the benefit of
everyone. Meal quality is tested frequently and rotated as per schedule.
Kafeteria Ahli Pasukan adalah eksklusif untuk Ahli Pasukan sahaja. Semua makanan
disediakan apabila anda bertugas. Kami berusaha untuk menyediakan persekitaran yang
selesa dan bersih bagi menikmati waktu rehat. Ahli Pasukan bertanggungjawab mematuhi
peraturan dalaman bagi memastikan kafeteria Ahli Pasukan bersih dan kemas bagi manfaat
bersama. Kualiti hidangan diuji selalu dan bertukar mengikut jadual.

All Team Members must be in uniforms when dining in the Team Member Cafeteria.
Semua Ahli Pasukan mestilah berpakaian seragam semasa menjamu selera di Kafeteria Ahli
Pasukan.

Laundry and Dry Cleaning
Dobi dan Cucian Kering

A Laundry facility is provided for hotel uniforms. Dry cleaning of personal work clothing is
available to those Team Members who have this benefit specified in the employment
contract.
Kemudahan dobi di sediakan untuk pakaian seragam hotel. Cucian kering untuk pakaian
kerja peribadi disediakan untuk Ahli Pasukan yang berkelayakan seperti yang tercatat dalam
kontrak perkhidmatan Ahli Pasukan.

Private Stay at ONYX Properties
Penginapan Persendirian di Milikan ONYX

All ONYX Hospitality Group Team Members are eligible for special rates and conditions when
staying at Amari, OZO, Shama, Saffron or Mosaic properties at team member’s rate.
Semua Ahli Pasukan ONYX Hospitality Group layak mendapat kadar dan syarat istimewa
apabila menginap di Amari, OZO, Shama, Saffron atau Mosaic pada kadar harga Ahli
Pasukan.

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Friends and Family Stay at ONYX Properties
Rakan-rakan dan Keluarga Menginap di Milikan ONYX

Friends and family members of Team Members, irrespective of the job levels, are eligible for
special rates and conditions when staying at all local/foreign brands/properties under ONYX
Hospitality Group.
Rakan dan keluarga Ahli Pasukan, tanpa mengira taraf perkerjaan, layak mendapatkan kadar
dan syarat khas apabila menginap di semua jenama/milikan tempatan/asing di bawah ONYX
Hospitality Group.

Best Practice
Amalan Baik

Birthday Leave
Cuti Hari Lahir

The Team Member will be entitled to have an additional day of leave for Birthday Leave.
Please refer to the ‘Birthday leave’ section of this handbook for additional details.
Ahli Pasukan berhak mendapat cuti tambahan untuk Cuti Hari Lahir. Sila rujuk bahagian ‘Cuti
Hari Lahir’ di dalam buku panduan ini untuk maklumat lanjut.

Sick Leave
Cuti Sakit

Each Team Member will be entitled to of sick leave every year. Please refer to the ‘Sick
Leave’ section of this handbook for additional details.
Setiap Ahli Pasukan berhak mendapat cuti sakit setiap tahun. Sila rujuk bahagian 'Cuti Sakit'
di dalam buku panduan ini untuk maklumat lanjut.

Discretionary Bonus
Bonus Budi Bicara

Bonus shall be awarded to the Team Member at the sole discretion of the Employer based
on their performance and is not an automatic entitlement. Based on the Team Member’s
performance and meeting of other designated criteria, the Team Member is eligible to
participate in the Employer’s bonus plan.

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Bonus akan diberikan kepada Ahli Pasukan mengikut budi bicara majikan berdasarkan
prestasinya dan ianya bukanlah secara automatik. Ahli Pasukan termasuk dalam rancangan
bonus majikan berdasarkan prestasinya dan memenuhi kriteria lain yang telah ditetapkan.

Bonus is based on a percentage of the annual salary based on the overall financial
performance of the Employer, individual performance and Team Member’s job levels. The
terms and conditions of the bonus plan may be changed at the sole discretion of the
Employer.
Bonus adalah berdasarkan peratusan gaji tahunan tertakluk kepada prestasi kewangan
keseluruhan majikan, prestasi individu dan tahap Ahli Pasukan. Rancangan terma dan syarat
rancangan bonus berubah mengikut budi bicara majikan.

A Bonus based on the property balance score card is available to Team Members of Manager
level upward who attain the pre set score card results for each year of trading.
Bonus adalah berdasarkan kad skor seimbang syarikat yang telah sedia ada untuk Ahli
Pasukan bertaraf Pengurus dan ke atas yang mana sasaran awal kad skor tersebut
ditetapkan pada setiap awal tahun sebelum beroperasi.

Medical Insurance
Insuran Perubatan

The Employer shall provide the Team Member with a medical expense benefit. Expenses
incurred will be reimbursed in accordance with the current Surgical and Hospitalisation
Insurance Policy applicable to the company as updated from time to time, provided the Team
Member has joined such scheme.
Majikan akan menyediakan faedah pembiayaan perubatan kepada Ahli Pasukan. Kos yang
dibiayai mengikut kelayakan Polisi Insuran Pembedahan dan Hospital yang mana ianya
dikemaskini dari masa ke semasa, dengan syarat Ahli Pasukan berada skim tersebut.

Compensation and Benefits - Market Adjustments
Pampasan dan Faedah - Penyesuaian Pasaran

Types of Pay Market Adjustments Guidelines
Jenis Bayaran Panduan Penyesuaian Pasaran

Fixed Pay Paying equitably and fairly does not mean paying the same
Bayaran Tetap amount of money to everyone. It means rewarding team
members according to their contribution/performance rather
● Basic Salary than length of service. Market adjustments are differentiated
● Gaji pokok based on individual performance and benchmarked to market

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Variable Pay (Allowances, Service (for relevant benchmark positions per job level). Market
adjustments are considered as well as external market trends
Charge, Bonus etc.) (e.g., salary movements), salary survey data, economic data
(e.g., GDP, inflation rate), ONYX Group governance,
Bayaran Tidak Tetap (Elaun, Caj company business results, and the company’s affordability.
Pembayaran secara adil dan saksama tidak bermaksud
Perkhidmatan, Bonus dll) membayar jumlah wang yang sama kepada semua. Ianya
● Allowances bermaksud memberi penghargaan kepada Ahli Pasukan
● Elaun bregantung kepada sumbangan/prestasi dan bukannya
● Bonus berdasarkan tempoh perkhidmatan mereka. Perbezaan
● Bonus penyesuaian pasaran berdasarkan prestasi individu dan
● Incentives/Commissions penanda aras di pasaran (untuk merelevenkan penanda aras
● Insentif/Komisen bagi setiap tahap jawatan). Penyesuaian pasaran dianggap
sebagai tren luar pasaran (contoh., perubahan gaji), data
tinjauan gaji, data ekonomi (contoh., KDNK, kadar inflasi),
urus tadbir Kumpulan ONYX, keputusan perniagaan Syarikat
dan kemampuan Syarikat.

Benefits The target positioning for benefits programmes is market
Faedah median in the local hospitality industry. A regular review of
benefits programmes (at least once every three years) is
● Medical Insurance needed to ensure external competitiveness, relevance of
● Insuran Perubatan benefits to team members needs, compliance with
● Leave mandatory government legislation, taxation laws, and
● Cuti affordability of the company. In a benefits review, benefits are
assessed based on value for money and meeting of team
members needs, i.e., low cost to the company and high value
to team members.
Penentuan sasaran program faedah berdasarkan
pertengahan pasaran dalam industri perhotelan tempatan.
Kajian berkala mengenai program faedah (sekurang-
kurangnya tiga tahun sekali) diperlukan bagi berdaya saing,
manfaat yang relevan bagi keperluan Ahli Pasukan,
pematuhan undang-undang kerajaan, undang-undang
percukaian, dan kemampuan Syarikat. Dalam tinjauan
faedah, ianya di ambil kira berdasarkan nilai kewangan dan
memenuhi keperluan Ahli Pasukan, contoh., kos rendah bagi
Syarikat dan nilai tinggi kepada Ahli Pasukan.

Career Development
Perkembangan Kerjaya

At ONYX, career growth is not only about moving upward, but also about developing one’s
skills, knowledge, keeping oneself updated and performing one’s job with the highest integrity
and positive attitude. The diversity of the Group allows Team Members to create many tracks
within the organization: lateral movements, cross-functional movements, job enrichment and
the ability to up-skill oneself for future challenges. Both the organization and the individual
play a pivotal role in the career planning process. This enables the organizational needs and
individual aspirations to be met on the same platform. You can always access internal job
postings and discuss job advancement, promotion and career pathways with your direct
supervisor.
Di ONYX, perkembangan kerjaya bukanlah sekadar meningkat, tapi ianya berkisar tentang
peningkatan kemahiran, pengetahuan, membuat pembaharuan dan melaksanakan tugas

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dengan integriti dan bersikap positif. Kepelbagaian dalam kumpulan membolehkan Ahli
Pasukan membuat pemilihan dalam organisasi: pertukaran secara lateral, pertukaran
kepada peranan yang berbeza, memperkasakan skop pekerjaan dan kemampuan untuk
mempertingkatkan diri bagi menghadapi cabaran di masa depan. Kedua-dua organisasi dan
individu memainkan peranan penting dalam proses perancangan kerjaya. Ini membolehkan
keperluan organisasi dan aspirasi individu dicapai melalui platform yang sama. Anda boleh
mengakses peluang pekerjaan dan berbincang tentang kemajuan pekerjaan, kenaikan
pangkat dan hala tuju kerjaya dengan Penyelia anda.

Rewards and Recognition
Ganjaran dan Pengiktirafan

ONYX’s Team Member recognition programme is based on the exemplification of the Core
Values. Depending on the property size, Outstanding ‘Front of House’ and ‘Heart of House’
Team Members are celebrated quarterly as the “Team Member of the Quarter”. At the end
of the year, all properties celebrate the “Team Member of the Year”. Eligibility - All permanent
team members Level 1 to Level 3 who have worked for more than six months at the property.
Program pengiktirafan Ahli Pasukan ONYX adalah dengan meneladani Nilai Teras.
Bergantung pada saiz syarkat, kecemerlangan Ahli Pasukan ‘Bahagian Hadapan’ dan
‘Bahagian Belakang’ disambut pada setiap suku tahun dikenali sebagai “Ahli Pasukan
Cemerlang Suku Tahun”. Pada akhir tahun, semua Syarikat akan meraikan "Ahli Pasukan
Cemerlang Tahunan". Kelayakannya - Semua Ahli Pasukan yang bekerja tetap Tahap 1
hingga Tahap 3 yang telah bekerja lebih dari enam bulan di Syarikat.

Award Procedure Incentive
Anugerah Peraturan Insentif

Team Member of the Month / HODs may propose 1-2 Team Name and photo on the
Quarter Members from respective property’s notice board.
Front of the House departments, explaining the Nama dan gambar di papan
Heart of the House reasons for their selection on the kenyataan hotel.
Nomination form.
Ahli Pasukan Cemerlang Ketua Jabatan boleh Certificate signed by GM.
Bulanan/Suku Tahun mencadangkan 1-2 Ahli Pasukan Sijil ditandatangani oleh
‘Bahagian Hadapan’ dari jabatan masing-masing, Pengurus Besar.
‘Bahagian Belakang’ menerangkan pemilihannya di
borang Pencalonan. Cash/ Gift voucher prize
Tunai/Hadiah baucar
The Property Management
Committee discusses and
evaluates the nominee at the end
of the voting period with help of
the nomination forms. The
evaluation considers our Core

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Values.

Jawatankuasa Pengurusan
Syarikat akan berbincang dan
menilai pencalonan
menggunakan borang
pencalonan. Penilaian
dipertimbangkan berdasarkan
Nilai Teras kami.

Team Member of the Year The Property Management Feature of Team Member of
Front of the House Committee reviews the current the Year on ONYX Space.
Heart of the House year’s Team Members of the “Team Member of the Year”
month/Quarter, and their dipaparkan di kenyataan
Ahli Pasukan Cemerlang performance throughout the year. depan ONYX Space.
Tahunan Jawatankuasa Pengurusan
‘Bahagian Hadapan’ syarikat meneliti semula Ahli Announcement at property’s
‘Bahagian Belakang’ Pasukan Bulanan/Suku tahun Annual Team Member
dan prestasi mereka sepanjang Party.
tahun. Pengumuman semasa
Majlis Tahunan Ahli
The Executive Committee selects Pasukan.
the Team Member of the Year,
with the final decision made by Name and photo on the
the GM. The winner is announced property’s notice board.
and celebrated at the Team Nama dan gambar di
Member Annual Party. paparkan di papan
Jawatankuasa Eksekutif memilih kenyataan hotel.
Ahli Pasukan Cemerlang
Tahunan, keputusan akhir akan Certificate signed by HR
dibuat oleh Pengurus Besar. and GM. Outstanding Team
Pemenang akan diumumkan dan Member of the Year (OTY)
diraikan di Majlis Tahunan Ahli Sijil “Team Member of the
Pasukan. Year” ditandatangani oleh
Sumber Manusia dan
Pengurus Besar.

Cash / gift voucher. A one-
night stay at an ONYX
property of choice.
Baucar tunai / hadiah
penginapan satu malam di
tempat pilihan ONYX.

Four additional annual
vacation days
Tambahan empat hari cuti
tahun.

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Internal Communications
Komunikasi Dalaman

Addressing by the First Name
Panggilan menggunakan Nama Pertama

To create an environment that promotes our core values and enforces the equal value of
each Team Members contribution to the business, all Team Members will be addressed by
their first name.
Bagi mewujudkan persekitaran yang mempamirkan nilai teras dan kesaksamaan bagi setiap
sumbangan Ahli Pasukan dalam perniagaan, semua Ahli Pasukan dipanggil menggunakan
nama hadapan mereka.

Open Door Policy
Dasar Pintu Terbuka

We create and encourage an environment which enables business leaders to continuously
engage with all stakeholders. All Team Members have equal opportunity to approach any
members of the leadership without any restrictions or barriers.
Kami mewujudkan dan mendorong persekitaran yang sentiasa membolehkan ketua operasi
melibatkan diri dengan kesemua pihak. Semua Ahli Pasukan mempunyai peluang yang
sama untuk menemui mana-mana ketua tanpa sebarang sekatan atau halangan.

Morning Briefing
Taklimat Pagi

This meeting is to be held daily between the respective HOD and the respective departmental
Team Members to discuss the hotel operations.
Perjumpaan ini diadakan setiap hari di antara Ketua Jabatan dan Ahli Pasukan yang mewakili
jabatan masing-masing untuk membincangkan operasi hotel.

Departmental/Outlet Briefing
Taklimat Jabatan/Outlet

This meeting is to be held daily between the respective HOD and the respective departmental
Team Members to discuss the hotel operations. Team Members are to be given the
opportunity to share their views, suggestions and concerns with the HOD.

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Perjumpaan ini diadakan setiap hari di antara Ketua Jabatan dan Ahli Pasukan di jabatan
masing-masing untuk membincangkan tentang operasi hotel. Ahli Pasukan diberi peluang
untuk berkongsi pandangan, cadangan dan keprihatinan dengan Ketua Jabatan.

Town Hall Meetings
Perhimpunan Di Dewan

Town Hall Meetings are hosted on a quarterly basis and these informative meetings allow
Team Members to be informed about and be involved in recent Company activities, new
initiatives, future plans and management decisions. All relevant departments are to present
their past performance, developing trends and future plans during the Team Member
meeting. The meeting should include activities that bring the ONYX Core Values to life in a
meaningful and memorable manner.
Perhimpunan di dewan diadakan setiap suku tahun dan perjumpaan yang berinformasi ini
akan menyalurkan maklumat kepada Ahli Pasukan dan turut serta dalam aktiviti terkini
Syarikat, inisiatif baru, rancangan masa depan serta keputusan pihak Pengurusan. Sewaktu
perjumpaan Ahli Pasukan, semua jabatan yang berkaitan akan memaparkan prestasi lalu,
perkembangan tren dan rancangan berikutnya. Perjumpaan ini termasuklah mengadakan
aktiviti bermakna dan bagi merealisasikan nilai teras ONYX yang tidak dapat dilupakan.

Team Member Engagement Survey (TMES) and Focus Group
Discussions
Tinjauan Penglibatan Ahli Pasukan (TMES) dan Fokus Perbincangan
Berkumpulan

Biannual Focus Group Discussions and follow-up meetings are conducted to make sure a
consultative/collaborative effort is made by both the HOD and respective departmental Team
Members’ in their action planning for “Team Member Engagement Survey” highlighted
issues.
Fokus Perbincangan Berkumpulan Pertengahan Tahun dan susulan mesyuarat diadakan
bagi memastikan rundingan/kolaboratif dilakukan oleh kedua pihak iaitu Ketua Jabatan dan
Ahli Pasukan dalam usaha merancang isu yang diajukan semasa "Tinjauan Penglibatan Ahli
Pasukan (TMES)".

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Written Communication
Komunikasi Bertulis

Notice Board/Digital Notice board
Papan Kenyataan/Papan Kenyataan Digital

Notice boards placed in team member areas and in the departments provide the Team
Members access to important information and announcements. The Team Member is
responsible for following up and for reading the necessary information posted on the notice
boards. No Team Member is allowed to place or remove any notices from the staff notice
board without the authorization of the hotel’s General Manager or the hotel’s HR personnel.
All notices displayed should be in both the local language and in English.
Papan Kenyataan ditempatkan di kawasan Ahli Pasukan dan di jabatan bagi membolehkan
Ahli Pasukan mendapat maklumat penting dan pengumuman. Ahli Pasukan
bertanggungjawab mengikuti dan membaca maklumat yang tertera di papan kenyataan. Ahli
Pasukan tidak dibenarkan untuk meletakkan atau mengeluarkan sebarang kenyataan dari
Papan Kenyataan tanpa kebenaran Pengurus Besar hotel atau pihak Sumber Manusia.
Kenyatan yang dipaparkan hendaklah dalam bahasa tempatan dan Bahasa Inggeris.

Team Members’ Event Calendar
Kalendar Kegiatan Ahli Pasukan

The event calendar is sent out annually to all Team Members via email and is also displayed
on the notice board to communicate all events and activities for each month of the calendar
year.
Kalendar kegiatan dihantar setiap tahun kepada semua Ahli Pasukan melalui e-mel dan
ianya dipaparkan di Papan Kenyataan untuk memaklumkan segala acara dan kalendar
aktiviti bulanan bagi setiap tahun.

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Conditions of Employment
Syarat Pekerjaan

Definitions
Definisi

“Company” refers to ONYX Hospitality Group and any company where the hotel business is
managed by ONYX Hospitality Group now and in the future.
"Syarikat" merujuk kepada ONYX Hospitality Group dan mana-mana Syarikat perniagaan
hotel yang diuruskan oleh ONYX Hospitality Group terkini dan di masa akan datang.
“The management” or “management” refers to the management committee of the Company,
including its authorised personnel.
"Pihak Pengurusan" atau "pengurusan" merujuk kepada Jawatankuasa Pengurusan,
termasuk kakitangan yang diberi kuasa.
“Team Member” refers to an individual hired by the Company.
"Ahli Pasukan" merujuk kepada individu yang digajikan oleh Syarikat.

Basic Employment Conditions
Syarat Asas Pekerjaan

Equal Opportunity
Peluang sama-rata

We provide equal employment opportunities to team members and applicants without regard
to race, colour, religion, sex, age, national origin, disability status or any other characteristic
protected by Malaysia law.
Kami memberi peluang pekerjaan sama-rata kepada Ahli Pasukan dan pemohon tanpa
mengira bangsa, warna kulit, agama, jantina, umur, negara asal, status kecacatan atau faktor
lain yang dilindung oleh perundangan Malaysia.

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Employment Application
Permohonan Pekerjaan

The employment application is part of the employment contract. If false statements have
been intentionally made in the application, the respective employment may be deemed
invalid, and appropriate disciplinary action may be taken, up to and including dismissal.
Permohonan pekerjaan adalah sebahagian daripada kontrak pekerjaan. Sekiranya
maklumat palsu diberikan dengan sengaja sewaktu permohonan, maka kontrak
perkhidmatan dianggap tidak sah, dan tindakan disiplin tatatertib yang bersesuaian akan
diambil, termasuklah pemecatan jawatan.

Compulsory Documents for the Employment Offer
Dokumen Wajib untuk Tawaran Pekerjaan

It is compulsory that all Team Members provide all required documents as copies for the
personal file before or within one week of their recruitment. The original criminal check record
and files and medical check up results may become a compulsory clearance documents to
be submitted upon request by the Company. If submission of all required documents are not
made within timeline or if false documents have been intentionally made and submitted, the
respective employment may be deemed invalid, and appropriate disciplinary action may be
taken, up to and including dismissal.
Semua Ahli Pasukan mestilah menyerahkan salinan dokumen yang dikehendaki untuk
simpanan fail peribadi sebelum atau dalam tempoh seminggu selepas perlantikan. Rekod
dan fail asal pemeriksaan jenayah dan keputusan pemeriksaan kesihatan merupakan
dokumen yang wajib diserahkan jika ianya di minta oleh Syarikat. Sekiranya penyerahan
dokumen tidak dibuat dalam masa yang ditetapkan atau dengan sengaja memberi dokumen
palsu, kontrak perkhidmatan akan terbatal serta merta, dan tindakan disiplin yang
bersesuaian akan diambil, termasuk pemecatan jawatan.

Reference Check
Pemeriksaan Rujukan

A reference check is part of the employment contract and is conducted during the pre-
recruitment stage. If the reference check result is not positive, the respective employment
may be deemed invalid and the candidate no longer considered for the role with the company.
Pemeriksaan rujukan adalah sebahagian daripada kontrak pekerjaan dan dilakukan semasa
peringkat pra-pengambilan pekerjaan. Sekiranya pemeriksaan rujukan gagal, maka kontrak
perkhidmatan akan terbatal dan permohonan jawatan di syarikat tidak akan dipertimbangkan.

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Probationary Period
Tempoh percubaan

The probationary period will depend on an individual’s employment contract and the country
in which the hotel is trading. The management and Team Member must follow such
employment conditions accordingly. The management reserves the right to extend the period
of probation at its absolute and sole discretion. There will be no automatic confirmation of
employment and in the absence of a communication in writing confirming the Team Member
in the post, the probation period shall be deemed extended for a further period unless the
Team Members is confirmed in writing.
Tempoh percubaan bergantung kepada kontrak pekerjaan setiap individu dan negara di
mana hotel beroperasi. Pihak pengurusan dan Ahli Pasukan hendaklah mematuhi syarat
pekerjaan yang ditetapkan. Pihak pengurusan berhak melanjutkan tempoh percubaan
mengikut budi bicaranya. Tiada pengesahan jawatan secara automatik dan sekiranya
pekerja tidak menerima surat pengesahan jawatan, tempoh percubaan dilanjutkan
sehinggalah Ahli Pasukan mendapat surat pengesahan jawatan secara bertulis.

Transfer
Pertukaran

Team Members are subjected to transfer to another position or department in the hotel, or to
the Company’s other business partners whether or not it has existed at the time of
commencement of employment.
Anggota Pasukan boleh dipindahkan ke jawatan atau jabatan lain di hotel, atau cawangan
perniagaan walaupun ianya tidak dinyatakan sewaktu permulaan pekerjaan.

In the event of a Team Member being transferred to any other department or company, the
Team Member’s hours of work will vary in accordance with the hours of work of that
department or company; this also applies to the Team Member’s Welfare benefits (except
where an individual agreement has been made that states otherwise).
Sekiranya Anggota Pasukan berpindah ke jabatan atau syarikat lain, waktu kerja bagi
Anggota Pasukan akan berubah mengikut waktu kerja di jabatan atau Syarikat tersebut; ini
termasuklah faedah Anggota Pasukan (kecuali perjanjian individu yang menyatakan
sebaliknya).

Calculation of Years of Service
Pengiraan Tahun Perkhidmatan

The Team Member’s year of service will be calculated from the first day of the employment
until the last day of the Team Member’s employment with the Company.

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Tahun perkhidmatan berkerja dikira bermula dari hari pertama tempoh perkhidmatan
bermula sehinggalah hari terakhir Ahli Pasukan menamatkan perkhidmatan dengan Syarikat.

In the event of a transfer from one company to another within ONYX Hospitality Group, with
continuity of service, the service period of the Team Member will be calculated only for
Service Award, the other benefits will restart and counted on their first day at the receiving
property.
Sekiranya pertukaran berlaku dalam Onyx Hospitality Group iaitu dari satu Syarikat ke
Syarikat yang lain, dan perkhidmatan tersebut secara berterusan, maka tahun perkhidmatan
Ahli Pasukan dikira hanyalah untuk Anugerah Perkhidmatan, manakala faedah pekerjaan
selainnya akan dikira bermula dari hari pertama bekerja di Syarikat yang ditukarkan.

Pre-Employment/Annual Physical Examination
Pra-Pekerjaan/Pemeriksaan Fizikal Tahunan

The suitability of the team members for employment will be reviewed pre-employment and
periodically by the employer, and the team members will be required to present him or herself
before a medical practitioner to be nominated by the employer prior to the commencement
of employment and annually at the discretion of the employer. All expenses in connection
with the medical examination shall be borne by the Company and in the event that the results
of the medical examination are unsatisfactory to the employer, the employer shall be entitled
to terminate the team member’s employment without further notice.
Kesesuaian Ahli Pasukan untuk bekerja akan dinilai oleh majikan sebelum bekerja dan
secara berkala, dan ahli pasukan diminta membuat pemeriksaan perubatan di klinik yang
telah dilantik oleh Syarikat sebelum memulakan pekerjaan dan pemeriksaan tahunan adalah
mengikut budi bicara majikan. Semua perbelanjaan bersangkutan dengan pemeriksaan
perubatan ditanggung oleh Syarikat dan sekiranya keputusan pemeriksaan perubatan tidak
memuaskan, majikan berhak untuk menamatkan kontrak pekerjaan Ahli Pasukan tanpa
sebarang notis.

Hiring of Close Relatives
Pengambilan Pekerjaan Dari Kalangan Saudara Terdekat

Normally a close relative of Team Members will not be employed, regardless of the family
names. The definition of “close relatives” refers to persons related through marriage (e.g.
husband, wife and, in specific circumstances, in-laws) birth (e.g. father, mother, children) or
other close partnership (e.g. Team Members living together in a family relationship).
Kebiasaannya pengambilan Ahli Pasukan dari kalangan saudara terdekat tidak dibenarkan,
tanpa mengira nama keluarga. Definisi "saudara terdekat" merujuk kepada orang yang
mempunyai pertalian perkahwinan (contoh, suami, isteri, dalam keadaan tertentu, mertua)

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kelahiran (contoh, bapa, ibu, anak-anak) atau berhubung rapat (contoh, Ahli Pasukan yang
tinggal bersama dalam hubungan kekeluargaan).

In the event a Team Member marries a fellow Team Member, the transfer of one of the parties
may be required by the management. Each case will be reviewed individually.
Jika Ahli Pasukan berkahwin dari kalangan rakan sekerja, pihak pengurusan
berkemungkinan menukarkan salah seorang pasangannya. Setiap kes akan dikaji mengikut
kes demi kes.

Retirement
Persaraan

The retirement age of a Team Member is 60 years of age and his or her employment shall
be deemed terminated upon reaching the retirement age.
Umur persaraan Ahli Pasukan adalah pada umur 60 tahun dan kontrak perkhidmatannya
akan tamat setelah mencapai umur persaraan.

A retiring Team Member who wishes to continue his or her service may apply for an
employment extension on a fixed-term basis for one year (subject to a medical examination)
which will be considered on a case-by-case basis by the General Manager/Area General
Manager/ Vice President and this is solely at the management’s discretion.
Ahli Pasukan yang akan bersara dan ingin menyambung perkhidmatannya boleh memohon
untuk kontrak pekerjaan selama satu tahun (tertakluk kepada pemeriksaan perubatan) ianya
akan dipertimbangkan berdasarkan kes demi kes dan budi bicara Pengurus Besar/Pengurus
Besar Kawasan/Naib Presiden.

Amendment of Working Regulations
Pindaan Peraturan Pekerjaan

The Company may amend the working regulations contained herein, wholly or partially,
whenever it deems necessary. However, corresponding procedures stipulated in the
Malaysia labour law will be complied with.
Apabila perlu, Syarikat boleh meminda peraturan pekerjaan yang terkandung di dalamnya,
sepenuhnya atau sebahagian darinya. Walau bagaimanapun, prosedur berkaitan undang-
undang buruh akan diguna pakai.

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Attendance and Work Schedule
Kehadiran dan Jadual Kerja

Time Recording
Rekod Kedatangan

All Team Members must personally record their in-out working time (except those who are
officially exempted), utilising the time and attendance system. If a Team Member fails to
punch in or out, the HOD will be required to follow up and to update the record in the time
and attendance system with an attached note of explanation.
Setiap Ahli Pasukan hendaklah merekod kedatangan masuk dan keluar (kecuali mereka
yang diberikan pelepasan), menggunakan sistem rekod kedatangan. Sekiranya Ahli Pasukan
gagal merekodkan kedatangan masuk atau keluar, Ketua Jabatan hendaklah membuat
susulan dan mengemaskini sistem rekod kedatangan serta melampirkan penjelasannya.

Punctuality
Ketepatan masa

Punctuality is very important, both when a Team Member commences a syif and in observing
meal break times. Please consider fellow Team Members and observe the working hours
while on duty.
Ketepatan masa amatlah penting, samada ketika Ahli Pasukan memulakan shif dan sewaktu
rehat. Pertimbangkanlah Ahli Pasukan yang lain dan pantaulah waktu bekerja sewaktu
bertugas.

Rosters
Jadual Kerja

The hours of work for all Team Members will be displayed on a roster in the Team Members’
department at least 3 days before the commencement of the first shift. Changes for Team
Members within this period may occur only by mutual agreement between the Team Member
and the relevant HOD.
Waktu kerja untuk semua Ahli Pasukan akan dipaparkan di dalam Jadual Kerja Jabatan
sekurang-kurangnya 3 hari sebelum bermulanya syif pertama. Sebarang perubahan dalam
tempoh ini adalah dengan persetujuan di antara Ahli Pasukan dan Ketua Jabatan.

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Normal Working Days and Weekly Holiday
Hari Kerja Biasa dan Cuti Mingguan

A normal working week for all Team Members is not more than 48 hours per week. However,
the actual working days for each Team Member will be decided and announced in advance
by the relevant Head of Department through the departmental roster.
Setiap Ahli Pasukan bekerja tidak melebihi 48 jam seminggu. Walau bagaimanapun, hari
bekerja yang sebenar akan ditentukan dan diumumkan terlebih dahulu oleh Ketua Jabatan
melalui jadual kerja jabatan.

For shift Team Members, the HOD will decide which day is a working day and which day is
a weekly holiday for each individual Team Member and the working roster will be announced
not later than 3 days in advance.
Bagi Ahli Pasukan yang bekerja mengikut syif, Ketua Jabatan akan menentukan hari bekerja
dan hari cuti setiap Ahli Pasukannya dan jadual kerja akan diumumkan 3 hari lebih awal.

For office Team Members, normal working are from Monday to Friday, and the weekly holiday
are Saturday and Sunday
Bagi Ahli Pasukan yang bekerja di pejabat, waktu kerja biasa adalah dari hari Isnin hingga
Jumaat, dan hari cuti minguan ialah pada hari Sabtu dan Ahad.

Normal Working Hours
Waktu Kerja Biasa

Team Members are required to work on a rotating shift system whereby their working time
will differ from time to time. The total number of working hours for each Team Member will
not exceed 48 hours per week.
Ahli Pasukan hendaklah bekerja mengikut sistem giliran syif di mana waktu bekerja berubah
dari masa ke semasa. Jumlah waktu bekerja setiap Ahli Pasukan hendaklah tidak melebihi
48 jam seminggu.

Shift shall be amended according to the requirements of each department, and the HOD will
prepare and announce a working roster three days in advance for the department.
Syif akan dipinda mengikut kesesuaian setiap jabatan, dan Ketua Jabatan akan
menyediakan dan mengumumkan jadual kerja jabatannya tiga hari lebih awal.

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Rest Period/Meal Breaks
Tempoh Rehat/Waktu Makan

Each HOD plans rest periods for a total of 45 minutes per shift for each Team Members, after
the Team Member has been working continuously for not longer than 5 hours.
Ketua Jabatan akan merancang waktu rehat selama 45 minit setiap hari bagi setiap Ahli
Pasukan, setelah bekerja berterusan tidak lebih dari 5 jam.

The normal rest period for office personnel is from 12:00 to 12:45. The rest period of
Operations Team Members is reflected in their weekly roster.
Kebiasaan waktu rehat untuk pekerja pejabat ialah dari pukul 12:00 hingga 12:45. Waktu
rehat untuk Ahli Pasukan bahagian operasi tertera di dalam jadual kerja mereka.

Absence
Ketidakhadiran

If a Team Member is sick or unable to work, he or she must call his or her supervisor or Head
of Department in their absence. A minimum of 2 hours advance notice is required; sick calls
taken after the commencement of the Team Member’s shift will not be accepted. Failure to
advise absence or lateness may result in disciplinary action.
Sekiranya Ahli Pasukan sakit atau tidak dapat hadir bekerja, mereka mestilah meghubungi
penyelia atau Ketua Jabatan tentang ketidakhadirannya. Notis pemberitahuan awal minimum
2 jam diperlukan; Ahli Pasukan yang hanya memberitahu ianya sakit selepas bermulanya
syif tidak akan diterima. Kegagalan memaklumkan atau kelewatan boleh dikenakan tindakan
disiplin.

Abandonment of Employment
Pengabaian Pekerjaan

An team members absent from work for a continuous period of more than 2 consecutive
working days without the consent of the Company, or without notification to the Company,
shall be deemed to have abandoned his or her employment; provided that where the team
members was unable through no fault of his or her own to notify the Company, he or she
shall not be deemed to have abandoned employment. It shall be the duty of both the company
and the Team Member to make reasonable efforts to contact the other party during the period
of any absence not notified.
Ahli Pasukan yang tidak hadir berkerja selama lebih dua hari berturut-turut tanpa kebenaran
terlebih dahulu daripada Syarikat, atau tanpa memaklumkan Syarikat dianggap telah
mengabaikan pekerjaannya; namun ianya menjadi tidak bersalah sekiranya kegagalan
menghubungi Syarikat bukanlah disebabkan kesalahan Ahli Pasukan, maka ia tidak
dianggap sebagai pengabaian pekerjaan. Adalah menjadi satu kewajipan bagi kedua-dua

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belah pihak Syarikat dan Ahli Pasukan untuk berusaha menghubungi di antara satu dengan
yang lain sepanjang tempoh ketidakhadiran tersebut.

Compensation
Pampasan

Overtime

Kerja Lebih Masa

In the event the nature of work requires continuity or during emergencies, or its stoppage
may cause damage to work, Team Members may be required to work overtime to a maximum
of 104 hours per month.
Semasa kerja perlu untuk diteruskan atau ketika kecemasan atau dengan menghentikan
kerja boleh mendatangkan kerosakkan, Ahli Pasukan mungkin diperlukan untuk bekerja lebih
masa hingga maksimum 104 jam sebulan.

Team Members who eligible for overtime pay or pay for holiday work only where such work
has been previously requested by the HOD and approved in writing by the hotel’s General
Manager. If such work has not been approved, the Company will not pay for such overtime.
Ahli Pasukan yang layak menerima bayaran kerja lebih masa atau bayaran hari cuti jika
permohonanya dibuat terlebih dahulu oleh Ketua Jabatan dan mendapat kelulusan bertulis
dari Pengurus Besar. Syarikat tidak akan membuat bayaran bagi kerja lebih masa yang
dilakukan tanpa mendapat kelulusan.

Eligibility – under the scope of Employment Act 1957
Kelayakan - di bawah skop Akta Pekerjaan 1957

Overtime Pay
Bayaran Kerja Lebih Masa

On a normal working day when a Team Member who eligible to performs work over the
normal working hours, the Team Member is entitled to overtime pay of not less than 1.5 times
the hourly wage on a working day for each hour of overtime.
Jika Ahli Pasukan yang layak membuat kerja lebih masa pada hari kerja biasa, akan dibayar
pada kadar tidak kurang dari 1.5 kali sejam untuk setiap kerja lebih masa.

Where a Team Member who eligible to performs work on a compulsory gazetted public
holiday, he or she entitled to holiday overtime pay at 3 times the hourly wage for each hour
of work.

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Jika Ahli Pasukan yang layak membuat kerja lebih masa pada hari cuti umum wajib yang di
diwartakan, ianya berhak dibayar pada kadar kerja lebih masa 3.0 kali sejam untuk setiap
kerja lebih masa.

Payment of Salaries
Pembayaran Gaji

All Team Members are paid monthly. The monthly pay comprises a salary and any applicable
allowances and variable pay that is inclusive of payment for all leave granted by the
Company.
Gaji Ahli Pasukan dibayar secara bulanan. Gaji bulanan terdiri daripada gaji dan elaun yang
berkaitan serta bayaran lain yang merangkumi pembayaran untuk semua cuti yang
dibenarkan oleh Syarikat.

Payment Day
Hari Pembayaran

Dates of payment of salary, allowances and overtime pay are on the last day of the month
worked. Should a pay day fall on a bank holiday, payment will be made one business day
earlier. The above payments will be made through each Team Member’s bank account as
appointed by the Company.
Tarikh pembayaran gaji, elaun dan kerja lebih masa akan dibayar pada hari terakhir setiap
bulan. Jika hari bayaran jatuh pada hari cuti, maka bayaran akan dibayar sehari awal dari
tarikh pembayaran. Kesemua pembayaran bagi Ahli Pasukan akan dibuat ke dalam akaun
bank yang dilantik oleh Syarikat.

Tax
Cukai

Unless otherwise stated in the Employment Contract all Team Members are legally
responsible to bear their tax. The Company will deduct each Team Member’s applicable tax
from the payroll at the end of the month for remittance to the Inland Revenue Board, as
required by law.
Setiap Ahli Pasukan tertakluk kepada pembayaran cukai pendapatan kecuali dinyatakan
sebaliknya dalam Kontrak Pekerjaan. Pihak Syarikat akan membayar cukai dari gaji Ahli
Pasukan pada setiap akhir bulan kepada Lembaga Hasil Dalam Negeri seperti yang tertakluk
dalam undang-undang.

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As each Team Member may not have the same amount of income every month and there
are possible changes in tax-related personal data during the year, the Finance and
Accounting department may have to adjust Team Members’ tax according to the Department
of Inland Revenue tax schedule.
Setiap Ahli Pasukan mempunyai jumlah pendapatan yang berbeza dan berkemungkinan
berlaku perubahan cukai mengikut perubahan data peribadi tahunan, Jabatan Kewangan
dan Akaun akan mengubah cukai Anggota Pasukan mengikut jadual cukai Jabatan Hasil
Dalam Negeri.

Pay Advances
Bayaran Pendahuluan

Please note that under no circumstances will a Team Member be entitled to receive wage or
salary payments in advance of hours worked.
Untuk makluman dalam apa jua keadaan Ahli Pasukan tidak layak untuk menerima gaji atau
pembayaran gaji lebih awal bagi pekerjaannya.

Employee Provident Fund
Kumpulan Wang Simpanan Pekerja

Contribution to Employees Provident fund by the employer will be in accordance to the
Malaysia Employee Provident Fund Act 1991.
Caruman Kumpulan Wang Simpanan Pekerja oleh majikan adalah mengikut Akta Kumpulan
Wang Simpanan Pekerja Malaysia 1991.

Team Members Benefits Conditions
Syarat Faedah Ahli Pasukan

Public Holiday
Cuti Umum

Team Members are entitled to public holiday each year with full pay. The Company may
request a Team Member to postpone his or her holiday if necessary.
Ahli Pasukan layak mendapat cuti umum setiap tahun dengan gaji penuh. Pihak Syarikat
boleh meminta Ahli Pasukan untuk menangguhkan cuti mereka sekiranya perlu.

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The Company will announce within December of the prior year on which days the statutory
holidays will fall.
Pihak Syarikat akan mengumumkan cuti umum seawal bulan Disember sebelum jatuhnya
cuti umum tersebut.

A public holiday which falls on a rest day will be celebrated on the following day. However,
each Head of Department will plan in advance for the Team Members who work on a shift
basis, to compensate other days for their holidays, in order that the normal operations of the
Company will not be interrupted. If such a holiday is not granted, such Team Members will
be allowed a holiday with full remuneration on or before 31 December or be paid at a rate
which is 2 times the usual rate.
Cuti umum yang jatuh pada cuti rehat akan diganti pada hari berikutnya.
Walaubagaimanapun, Ketua Jabatan akan merancang terlebih dahulu untuk Ahli Pasukan
yang bekerja syif, dan menggantikan hari cuti umum tersebut ke hari yang bersesuaian
supaya ianya tidak menganggu kelancaran operasi Syarikat. Sekiranya cuti umum tersebut
tidak diluluskan, Ahli Pasukan boleh dibayar penuh atau dibenarkan mengambil cuti pada
atau sebelum 31 Disember atau dibayar pada kadar 2 kali ganda dari kadar biasa.

Roster/Day-Off
Jadual Kerja/Hari Cuti

For shift Team Members, the HOD will decide which day is a working day and which day is
a weekly holiday for each individual Team Member and the working roster will be announced
not later than three days in advance.
Bagi Ahli Pasukan yang bekerja mengikut syif, Ketua jabatan akan menentukan hari bekerja
dan hari cuti mingguan untuk setiap Ahli Pasukan dan jadual kerja akan diumumkan tiga hari
lebih awal.

The Company may, when necessary, ask a Team Member not to use his or her weekly
holiday but to accumulate it for a period not longer than four consecutive weeks.
Pihak Syarikat boleh meminta Ahli Pasukan untuk tidak menggunakan cuti mingguannya
yang terkumpul bagi tempoh tidak melebihi empat minggu berturut-turut.

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Types of Leave
Jenis-jenis Cuti

Rules for Leave
Peraturan Cuti

A Team Member who wishes to take leave must fill in the “Request for Leave” form and
submit it in advance. Leave can be taken only after the HOD has signed the approval. This
may be by means of Human Resources Information System or leave form.
Ahli Pasukan yang ingin bercuti hendaklah mengisi borang "Permohonan Cuti" dan
mengemukakannya lebih awal. Cuti hanya boleh diambil setelah diluluskan dan
ditandatangani oleh Ketua Jabatan. Ianya bermaksud melalui Sistem Maklumat Sumber
Manusia atau borang cuti.

In the event where an advance request is not possible, the Team Member is expected to
inform his or her HOD as soon as possible, but a minimum of 12 hours advance notice is
required before a Team Member normally has to report to work. A Request for Leave must
be submitted to his or her superior as soon as he or she returns to work.
Sekiranya permohonan awal tidak dapat dibuat, Ahli Pasukan hendaklah memberitahu Ketua
Jabatan dengan kadar segera, iaitu seawal 12 jam sebelum waktu kerja Ahli Pasukan
bermula. Borang Permohonan Cuti hendaklah diserahkan dengan segera kepada
penyelianya setelah Ahli Pasukan kembali bekerja.

An unapproved or unauthorised leave is considered as absence without leave, in which case
the Team Member is not eligible to be paid for that day and it may lead to disciplinary action.
Cuti yang tidak diluluskan dianggap sebagai tidak hadir bekerja di mana Ahli Pasukan tidak
akan dibayar pada hari tersebut dan boleh menyebabkan tindakan disiplin diambil.

Reporting false information to a superior to enable approval for leave is considered serious
misconduct.
Melaporkan maklumat palsu kepada penyelia untuk mendapat kelulusan cuti merupakan
salah laku yang serius.

If Team members has resigned and is now in their notice period, the resigning Team Member
has to perform his or her duties as usual. Annual leave is not to be taken during the notice
period without the specific approval of the accrued. Earned leave for the current year shall
be paid in the last month payroll.
Sekiranya Ahli Pasukan telah memberi notis berhenti dan dalam tempoh notis, Ahli Pasukan
perlu menjalankan tugasnya seperti biasa. Cuti tahunan tidak boleh diambil dalam tempoh

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