SAS WFD QMS

CTED A-8
No
Comments

CTED

RESTRIC

COMMENTS/SUGGESTIONS BY TRAINING EVALUATOR

Signature: Date

OMMENTS BY FACILITATOR

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

Signature: Date

COMMENTS BY TRAINING COMMANDER

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

Signature: Date
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CTED A-9

e:

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

e:

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

e:

CTED

RESTRIC

EVALUATION OF PRESENTAT

Criteria Yes

1 Material and Equipment

1.1 The curriculum is in the learning environment.
1.2 The facilitator makes use of a learning event plan.
1.3 The facilitator refers to the outcomes in the learning event

plan.
1.4 Is the media appropriate for transfer?
1.5 Is there evidence of any suggested media/alternate

environment ?
2 Personal Dimensions

2.1 The facilitator is suitably dressed for the specific
presentation.

2.2 The facilitator acts with confidence.
2.3 Was the vocabulary, style / tone suitably projected?
2.4 The facilitator reveals initiative and free thinking.
2.5 Body language utilized as a teaching aid.
2.6 Facilitator displays the skill to listen attentively.
2.7 Does the facilitator inspire the learners?
2.8 Is there free use of eye contact with the learner group in

order to keep their attention?
2.9 Does the facilitator display any irritating mannerisms that

might negatively affect the learning opportunity?
3 Presentation

3.1 The facilitator creates a pleasant and relaxed atmosphere.
3.2 There is a relevant introduction to lead on to the main

presentation.
3.3 Is the aim of the presentation relayed to the learner body?
3.4 The facilitator explains the scope of the presentation in a

meaningful, clear and understanding way.

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CTED B-1

TION (FACILITATION SKILLS) APPENDIX B
s No TO TRAINING SOP 5/16
DD AUG 16

Comments

CTED

RESTRIC

3.5 The learning event plan indicates a logical and meaningful
thought process.
3.6 The presentation aids are used as indicated on the learning
event plan.
3.7 Is there good time management?
3.8 Facilitator encourages two-way communication.
3.9 The facilitator displays knowledge and skills with regard to
the subject being presented?
3.10 The facilitator keeps the learner group interested.
3.11 Suitable transfer technique being used.
3.12 The facilitator makes provision for different learning styles.
3.13 Provision is made for practical demonstrations and
examples (connects theory to practice).
3.14 The facilitator acknowledges and utilises knowledge and
experience of the learners.
3.15 The content forms a meaningful entirety.
3.16 The questioning technique applied throughout the
facilitation.
3.17 Reinforcement forms part of a summary.
3.18 Is a golden thread detected from the introduction through to
the summary?
4 Environment

4.1 Is the learning environment conducive to learning?

COMMENTS/SUGGESTIONS BY TRAINING EVALUATOR

____________________________________________________________

Signature: D

RESTRIC

CTED B-2

____________________________________________________________
Date:
CTED

RESTRIC
COMMENTS BY FACILITATOR
____________________________________________________________

Signature: D

COMMENTS BY TRAINING COMMANDER

____________________________________________________________

Signature: D

RESTRIC

CTED B-3

____________________________________________________________

Date:
____________________________________________________________

Date:

CTED

RESTRIC

LEARNER FEEDBACK: EVA

Learning Opportunity/Module: L

Name of Facilitator:

Ser Description Yes

1.1 Was the Curriculum available in class?
1.2 Was the learner guide/précis available to you?
1.3 Did the facilitator give an introduction to the module?
1.4 Was the facilitator prepared?
1.5 Did the facilitator have the necessary skills and knowledge of the subject?
1.6 Was the facilitator always available when required?
1.7 Was the facilitator enthusiastic about the module and in the presentation

thereof?
1.8 Were all outcomes covered as per the Training Specification for the

Module?
1.9 Did you visit any units/ships/industries?
1.10 Were training aids used effectively to emphasise key areas?
1.11 Were there sufficient training aids?
1.12 Was a variety of facilitation methods used?
1.13 Did the presentation keep your attention and help you to understand the

contents?
1.14 Were you free to discuss areas you had difficulty in understanding?
1.15 Was the module material readable and easy to understand?
1.16 Was the material covered important and relevant to the mustering?
1.17 Did the assessments cover all the outcomes?
1.18 Was the module content summarised?
1.19 Were the assessments at the correct level?
1.20 Was the length of the module sufficient for this LO?

General Comments (ie weaknesses and strengths in the presentation and general rem

_________________________________________________________________________

_________________________________________________________________________
(Continue on back if required)

RESTR

CTED C-1

ALUATION OF FACILITATION APPENDIX C
Learning Opportunity Date/s: TO TRAINING SOP 5/16
s No DD AUG 16

Comments

marks to improve the offering of this module):
________________________________________________
________________________________________________

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RESTRIC

LEARNER FEEDBACK: EVALUATI

LO/Module: ___________________________________

Ser Specific Comments 1 S
No Please cross (X) off choice A great deal

1 How much information did you gain?

2 How did you experience the learning activities? Very relevant Re

3 Was the facilitator/s helpful, approachable etc? Completely M

4 What was the level of knowledge and expertise Excellent H
M
of the facilitator/s? Eff

5 Were you encouraged to participate in the Completely

learning activities?

6 What was the standard of facilitation? Very effective

7 How relevant was the programme to your job? Very relevant Re

8 What was the standard of documentation? Excellent H

9 Was the course a good investment of your Very Valuable Va
time? Too Fast Appr

10 How did you find the pace?

11 How did you find the duration of the Too Long Appr
LO/Module? Very High H
Completely M
12 What was the standard of the venue and
refreshments?

13 Were you informed of the assessment process
and appeals procedure?

RESTR

CTED D-1

APPENDIX D
TO TRAINING SOP 5/16
DD AUG 16

ION OF LEARNING OPPORTUNITY

Learning Opportunity Date:_____________________________

2 3 4 Justify your response
Some Little None

elevant Hardly relevant Irrelevant
Mostly Somewhat Not at all
High Average
Mostly Somewhat Low
fective Satisfactory Not at all

Poor

elevant Hardly relevant Irrelevant
High
aluable Average Low
ropriate
ropriate Somewhat Not valuable
High Valuable Inappropriate
Mostly Little too slow

Little too short Inappropriate

Average Poor

Somewhat Not at all

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RESTRIC

EVALUATION OF THE MANAGEMENT O
PURPOSE: The aim of this evaluation is to provide feedback regarding

INSTRUCTIONS:

1. Evaluator will randomly visit the examination rooms during assessme
2. Observe the management of assessment instruments to protect the
3. Verify whether the assessment- and moderation process has been a

LEARNING M
OPPORTUNITY:
DATE OF ASSESSMENT: A
IN

NAME INVIGILATOR P
ROOM

RESTRIC

CTED E-1

APPENDIX E
TO TRAINING SOP 5/16
DD AUG 16

OF EXAMINATIONS/ASSESSMENTS PROCESS
g the management of the examination/assessment process.

ent. ETD QUALIFICATION
integrity of assessments.
accomplished.

MODULE/SUBJECT:

ASSESSOR/CHIEF
NVIGILATOR:

PARTICULARS
M NO

CTED

RESTRIC

GENERAL MANAGEME

CRITERIA y

1. Assessment instruments are kept in a safe/room with locks.

2. All assessment instruments are accounted for, no evidence of

leakages (is there a control sheet?)

3. Have learners with special needs been assisted, if any?

4. Handing out of assessment scripts is done correctly.

5. Assessment rules are adhered to.

ASSESSMENT CENTRE(S)

CRITERIA y

1. Centre is clean.

2. Seating plan and the size of the room has been considered.

3. Sufficient light for optimal performance.

4. Temperature acceptable for optimal performance.

5. General atmosphere (noise level, cleanliness etc) is

conducive for optimal performance by learners.

6. All display material that may relate to the assessment being

conducted has been removed.

7. Attendance register(s) is in place.

8. Invigilators are punctual.

9. Assessment rules are read out to the learners.

10. Invigilators are mobile and attentive.

11. Learners have no unauthorised material on their possession.

12. Procedure when a learner requires to temporary leave the

venue is followed.

13. Procedure when irregularities have been detected, if any, are

followed.

14. Invigilation rules are adhered to.

15. Collection of assessment instruments from the learners

(counted against the number of learners in the attendance

register).

RESTRIC

CTED E-2
ENT OF ASSESSMENT
yes no COMMENTS

& INVIGILATION PROCESS
yes no COMMENTS

CTED

RESTRIC

16. Invigilator ensures that all particulars on the cover of the
instrument are written properly.

17. Packaging of the instruments with memorandum is forwarded
to the assessor.

ASSESSSING AN

CRITERIA y

1. Assessors are registered for the subject (if required).

2. Assessment schedule/plan is adhered to.

3. The integrity/security of all instruments is ensured by the

assessor.

4. Assessment guidelines are implemented (marks indicated

correctly, declaration of competency, assessor signature &

dates).

5. On completion the assessment, package is forwarded to the

moderator within the specified timeframe.

6. Moderator is registered (if required).

7. Moderation is done according to the moderation guidelines.

8. The integrity/security of all instruments is ensured by the

moderator.

9. Findings/changes are made on the assessment instruments.

10. Feedback is given to the assessor within the stipulated time

after moderation.

11. Feedback is given to the learners within the stipulated time by

the assessor.

12. Appeals are dealt with in accordance with approved

guidelines.

RESTRIC

CTED E-3

ND MODERATING
yes no COMMENTS

CTED

RESTRIC

COMMENTS BY TRAINING EVALUATOR

------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------

SIGNATURE TRAINING EVALUATOR: ………………………. DATE

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CTED E-4

--------------------------------------------------- --------------------------------------------
-----------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------
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-----------------------------------------------------------------------------------------------

E: ……………………….

CTED

RESTRIC

EVALUATION FEEDBACK (SWOT AN

Evaluation of: Presentation Skills Learning Op

Facilitator: Training Evaluator:

ETD FIELD STRENGTHS WEAKNE

1
Prepare the Learning

Environment

2
Introduction

3
Body

4
Body Language and

Personal Styles

5
Closure

6
Verbal Communication

7
Non Verbal
Communication

RESTR

CTED F-1

APPENDIX F
TO TRAINING SOP 5/16
DD AUG 16

NALYSIS): PRESENTATION SKILLS

pportunity: Conducted over Period:

:

ESSES OPPORTUNITIES THREATS (barriers)
(Recommendation)

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RESTRIC
RESTR

CTED F-2

RICTED

RESTRIC

EVALUATION FEEDBACK (SWOT AN

Evaluation on: Learning Op
Facilitator:
Training Evaluator:
CRITERIA
STRENGTHS WEAKNE
Pre Evaluation
•
•
•

During Evaluation
•
•
•

Post Evaluation
•
•
•

RESTR

CTED G-1

APPENDIX G
TO TRAINING SOP 5/16
DD AUG 16

NALYSIS): LEARNING OPPORTUNITY

pportunity: Conducted over Period:

:

ESSES OPPORTUNITIES THREATS (barriers)
(recommendation)

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RESTRICTED H-1

Telephone: 021 5902694 ……… APPENDIX G
Fascimile: 021 5902662 . TO TRAINING SOP 5/16
Enquiries: DD APR 16

NBS/WFD/R/103/2/3

SAS WINGFIELD
Private Bag x1
Goodwood
7459
August 2016

REPORT ON EVALUATION OF (Name of Facilitator and Learning Opportunity) FOR
OFFICER COMMANDING SAS WINGFIELD CONDUCTED ON OR OVER PERIOD 2013
AT BUILDING

Enclosure 1: Appendix A
2: Appendix B

INTRODUCTION

1. Learning opportunities are presented in various quarters within Fleet Command by
personnel in order to qualify naval members in various musterings. In this respect, (name of
module) was facilitated by (name of facilitator) who is staffed within the structure of (name of
Training Unit). In order that the SA Navy meets its obligation ito the National Qualifications
Framework to ensure that training is conducted and evaluated equitably, the Training Evaluator
(TEVO) executed the evaluation of the abovementioned member at the venue indicated above
over the periods as stipulated.

AIM

2. To evaluate the facilitation process and provide feedback to …….

SCOPE

3. This report will cover the following aspects of the facilitation process:

a. Preparing the learning Environment.

b. Introduction.

c. Body.

d. Body Language and Personal Styles..

e. Closure.

f. Verbal Communication.

g. Non Verbal Communication

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RESTRICTED H-2

PREPARING THE LEARNING ENVIRONMENT.
4. ……………………………………………………………………………………………………….
INTRODUCTION.
5. ……………………………………………………………………………………………………….
BODY.
6.
BODY LANGUAGE AND PERSONAL STYLES.
7. ………………………………………………………………………………………………………
CLOSURE.
8. ……………………………………………………………………………………………………..
VERBAL COMMUNICATION.
9. ……………………………………………………………………………………………………….
NON VERBAL COMMUNICATION.
10. ……………………………………………………………………………………………………….
RECOMMENDATION
11. It is recommended that:

a. …………………………………………………………………………………………….
b. …………………………………………………………………………………………….
c. ………………………………………………………………………………………………
CONCLUSION
12. ……………………………………………………………………………………………………….

(INITIALS AND SURNAME)
APPOINTMENT: RANK AND LEVEL

CJV/CJV

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RESTRICTED H-3

DISTR

For Action

OC
For Info

TC
ATO

Internal

File: NBS/WFD/103/2/3

RESTRICTED

RESTRICTED I-1

APPENDIX I
TO TRAINING SOP 05/16
DD AUG 16

NBS/WFD/R/103/2/3

Telephone: (021) 590 2894/2675 SAS WINGFIELD
Fascimile: (021) 590 2662 Private Bag x1
Enquiries: WO1 R. Williams Goodwood
7459

August 2016

CLIENT/FLEET FEEDBACK (PROFORMA LETTER)

1. SAS WINGFIELD strives continually for performance excellence in achieving its mission
to provide military training for the Fleet. The training process at SAS WINGFIELD rests upon a
number of key components, one of which is the client feedback evaluation forms.

2. In order to improve the quality of training delivered by SAS WINGFIELD, it is critical that
feedback is obtained from the end users of trained members, wrt the quality and standard of the
training presented at SAS WINGFIELD.

3. You are requested to complete the attached assessment form and return it to
SAS WINGFIELD (for attention WO1 S.R. Tilley/ WO 1 J.C. Seini) within one month after receipt
of the form.

4. In the event of dissatisfaction with the level and standard of training, an investigation will
be conducted, and if necessary, corrective measures will be implemented. Take note that this
unit is required to train personnel in accordance with curricula approved by DFHR, on the
recommendation of DFFP. Should you consider that the outcomes in the curricula must be
changed, your proposal should be submitted, through the normal service channels, to Director
Fleet Human Resources, with SAS WINGFIELD for information.

5. This Unit greatly appreciates the time and effort taken to complete the client feedback
assessment from. If there are any additional queries, kindly do not hesitate to contact the unit.

(A.C. KRIGER)
OFFICER COMMANDING SAS WINGFIELD: CAPT

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RESTRICTED I-2

DISTR

For Action

OC(Applicable Unit)

For Info

FOF (Attention: SSO FETD)

Internal

File: NBS/WFD/R/103/2/3

RESTRICTED

RESTRICTED J-1

APPENDIX J
TO TRAINING SOP 05/16
DD AUG 16

CLIENT/FLEET FEEDBACK EVALUATION FORM

1. Member has acquired the necessary knowledge, skills and attitude to perform
his/her duties satisfactorily.

Yes No

If No state reasons

2. Member is able to operate independently (without supervision) after
completion of the Learning Opportunity/Program.

Yes No

If No state reasons

3. Member has had sufficient theoretical and practical exposure to operate the
various systems on your platform/unit

Yes No

If No state reasons

4. Member is able to manage his/her activities responsibly and efficiently.
Yes No

If No state reasons

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RESTRICTED J-2

5. Member works well individually and in-groups as a team member while
conducting his/her work.

Yes No

If No state reasons

6. Member is able to think reflectively and solve problems in his/her work after
the Learning Opportunity.

Yes No

If No state reasons

7. Member applies safety regulations while conducting his/her work.
Yes No

If No state reasons

8. Does the member display a positive attitude to the newly gained competency.
Yes No

If No state reasons

9. Did the training equip the member to integrate effectively with the rest of the
ships company into the operational role of the ship/unit.

Yes No

If No state reasons

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RESTRICTED J-3
No
10. Is the member utilised in the post he/she was trained for.
Yes

If No state reasons

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NBS/WFD/R/103/2/3

SAS WINGFIELD TRAINING SOP: NO 06/18

Issued by

96719489MC CDR B. GOUSSARD
TRAINING COMMANDER SAS WINGFIELD

Telephone: 021 590 2665 SAS WINGFIELD
SSN: 820 2665 Private Bag X1
Facsimile: 021 590 2662 Goodwood
Enquiries: WO1 J.C. Seini 7459

January 2018

MANAGEMENT OF NEW LEARNERS REPORTING FOR TRAINING

INTRODUCTION

1. The aim of this order is to promulgate processes wrt the management on
reporting of new learners at SAS WINGFIELD.

EXECUTION

2. The process must be followed so as to ensure the effective and efficient
management on reporting of new learners to SAS WINGFIELD.

EXECUTION DATE

3. This SOP comes into with immediate effect, and will be reviewed one year
after the date of implementation.

REPONSIBLE TRAINING SECTION

4. Learners must report to the following Head of Section (HOS):

a. All officers and mid-shipmen report to the Training Support Officer (TSO) or
his/her delegated staff.

b. All apprentices report to the Apprentice Training Officer (ATO) or his/her
delegated staff

c. All Evaluation learners report to the ATO or his/her delegated staff.

d. All Platform Operator learners report to the ATO or his/her delegated staff.

ROUTINE ON REPORTING

5. The learner reports to the Regulating Office to start the drafting-in routine.
The learner is directed to the relevant training section

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6. The Senior Facilitator or appointed facilitator receives the learner and the
learner’s Divisional Report and directs the learner for further activities.

7. The facilities PO will allocate accommodation and issue bedding.

8. On completion of the drafting routine, an opportunity must be scheduled,
coordinated by the ATO, for the OC or TC to welcome the learners.

9. Senior facilitators are responsible for the induction and orientation of the
learners. The induction booklet is to be completed by all learners.

RESPONSIBILITY FOR EXCECUTION

10. The TSO and ATO are responsible to see that this instruction is complied with.

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SAS WINGFIELD TRAINING SOP: NO 07/18 NBS/WFD/R/103/8

Issued by SAS WINGFIELD
Private Bag X1
96719489MC CDR B. GOUSSARD Goodwood
TRAINING COMMANDER SAS WINGFIELD 7459

Telephone: (021) 590 2665 August 2018
SSN: 820 2665
Fax: (021) 590 2662
Enquiries: WO1 J.C. Seini

STANDARD OPERATING PROCEDURE (SOP) REQUIRED FOR INDENTURING OF
APPRENTICES WITH THE MANUFACTURING, ENGINEERING AND RELATED
SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY (MERSETA)

Reference 1. Basic Conditions of Employment Act (No. 75 of 1997)
2. Labour Relations Act (No. 66 of 1995) Section 18(3).
3. Employment Equity Act (No. 55 of 1998)
4. Occupational Health and Safety Act (No. 85 of 1993)
5. Compensation for Occupational Injuries and Diseases Act (No. 130 of
1993)
6. Employment Insurance Act (No. 30 of 1996)
7. SANGP 1D Chapter 16 General Regulations for the SA Navy
8: NO 1/2/1995(E) CBMT in the SAN
9: DODI 00004/2001(Edition 1)
10: NO 1/2016
11: JDP 7/2003

INTRODUCTION

1. A contract of apprenticeship is required in terms of the Skills Development Act. The
contract of apprenticeship is entered into between the employer, the Sector Education and
Training Authority and the apprentice.

2. A Section Education and Training Authority must endorse the contract. WFD will strive
to have all apprentices registered through the Manufacturing, Engineering and Related
Services Sector Education And Training Authority (MERSETA) to ensure that a close
working relationship with the MERSETA is maintained at all times.

AIM

3. The aim of this SOP is to clearly spell out the requirements to be followed for ensuring
that Apprentices are indentured with the MERSETA.

4. This section covers the following key areas:

a. Registering an apprentice on the MERSETA Management System.

b. Process to Obtain MERSETA Management System Password.

c. Workplace Approval.

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d. Mentor Registration.
e. Training Contracts.
f. Inspections.
g. Termination of Contracts.
REGISTERING AN APPRENTICE ON THE MERSETA MANAGEMENT SYSTEM
1. The process to carry out is as follows:
a. Go to MERSETA home page (MERSETA.org.za)
b. Log on to SETA Management system.
c. Go to enrolment.
d. Choose learnership, apprenticeship, skills programme or Indiv US.
e. Click next at the bottom to go to the next screen.
f. Choose qualification from the drop down list and ensure that NLRD/SP

Number correspond to the one on the agreement or skills programmes learner
registration form.
g. Click net to go to the next screen.
h. Click on the magnifying glass to enter levy number or company number.
i. Click on the mangnifying glass to enter the lead training provider.
j. Enter the commencement date.
k. Choose the candidate’s employment status from the drop down list.
l. Choose a chamber that the qualification belongs to from the drop down list.
m. Click next to go to the next screen.
n. Enter the candidate’s personal details.
o. Go to achievements icon to enter the candidate’s qualification.
p. Click save button to go to the next screen.
q. Click save and then you get a learner/sp number.
r. Completed application form (LPM-FM-015) and relevant documents

PROCESS TO OBTAIN MERSETA DATANET PASSWORD
2. The process is as follows:

a. Log on to the MERSETA website: www.MERSETA.org.za.

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b. Go to Seta Management System.

c. Register as Skills Development Facilitator.

d. Forward the registration form to [email protected].

e. Within 7 working days you will be issued with the MERSETA user id and
password.

WORKPLACE APPROVAL

3. Workplace approval must be obtained from the SETA prior to indenturing an
apprentice. To obtain workplace approval the following actions must take place:

a. The Basic Conditions of Employment Act must be displayed in all workshops.
b. The Occupational Health and Safety Act must be displayed at all workshops.
c. The Training Schedule for the Trade Designated by the Department of Labour

must be obtained from the Client Liaison Officer of the SETA.
d. All outcomes of the Training Schedule must be completed on the site, which

requires workplace approval. In the event that all outcomes are not
completed on one site, additional workplace inspections will be required in
order to confirm where other outcomes are covered in the workplace.
e. The equipment and tools in the workplace must be 100% operational.
f. Equipment and tools must be on the inventory (Distribution Account) of the
employer.
g. Materials and resources must be available to complete all outcomes.
h. All outcomes of the Training Schedule must be achieved in a South African
Navy workshop. External Training will not be recognized by the SETA if the
workplace does not have the correct facilities in order to practically re-enforce
the external training.
i. Qualified Mentors must be appointed to sign of Training Schedules. All WFD
facilitators and Senior Facilitators are to be registered as mentors.
4. The workplace inspection will verify the following:
a. Organisation Name (South African Navy).
b. Site Name (Unit Name and Workshop).
c. Skills Development Levy Number (L580713149 – South African Forces).
d. Total Number of Employees (4800).
e. Name of Training Provider (South African Navy – SAS WINGFIELD).
f. Service Level Agreements in Place (If the training is not provided on the

primary employers premises, Service Level Agreements must be attached to
the to the contract which clearly indicates what outcomes will be achieved at
an external provider. The external provider must be registered with the
SETA for the Trade.
g. Loan of Service Agreements in Place. (If an apprentice is sent to a
secondary employer for specific outcomes, a Loan of Service Contract must
be signed by the primary employer, the secondary employer and the

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apprentice. The Loan of Service contract must be attached to the
apprentice contract. The secondary employer must be registered with
the SETA for the Trade.

h. Physical Address (SAS WINGFIELD).

i. Postal Address (SAS WINGFIELD)

j. Contact Person (Officer Commanding WFD and Training Commander SAS
WINGFIELD).

k. Scope of training (Designated Trade.)

l. List of qualified artisans, trainers, subject matter experts, mentors and
supervisors (All members who will sign of outcomes must be registered with
the SETA.)

m. List of apprentices (Full names, Identity Numbers, Trade/Qualification).

n. Workplace suitability in terms of the following:

i. Type of work (Trade Description).

ii. Skill area description.

iii. Equipment, tools, materials and resources relevant to apprentice ratio
(adequate resources must be available on site to train all indentured
members).

iv. Serviceability of equipment, tools, materials and resources (must be
100%).

v. Safety of the workplace (compliance to safety regulations).

vi. All outcomes of the Training Schedule must be completed in the
workplace.

o. The Client Liaison Officer must have access to apprentices to confirm the
following:

i. Progress of learners (number of outcomes completed in the training
schedule, activities recorded in the Portfolio of Evidence).

ii. Progress in terms of the Workplace Skills Plan.

iii. Confirmation that the workplace status has not changed (Equipment,
tools, materials and resources must remain serviceable at all times).

iv. Confirmation that the apprentice and employer are satisfied with
training.

v. Confirmation that there are no learning barriers.

vi. Confirmation that learners have access to qualified mentors and
subject matter experts.

vii. Confirmation that the statutory requirements for Trade Testing is being
adequately satisfied (minimum practical work experience, NATED
qualification.)

MENTOR REGISTRATION

5. Mentors must be registered with the SETA. Prior to registration, the following
actions must take place:

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a. Workplace Approval must be obtained from the SETA.

b. Mentors must be qualified in terms of the designated trade.

c. Adequate manpower must be in place for workplace supervision ie one
qualified mentor must be in the workplace for every two apprentices.
Learners must have access to qualified artisans, mentors and subject matter
experts during their normal workday in order to complete modules.

d. In the event that mentors are not qualified in terms of the designated trade,
the mentors that will supervise the trade must apply for special registration as
mentors. The Curriculum Vitae, Highest Academic and Naval Qualifications
as well as a letter of reference must be submitted to the Client Liaison Officer.
The SETA will determine whether the submission warrants registration as a
mentor.

e. The mentor must ensure that the apprentice and mentor sign the training
schedule at the same time.

f. The mentor must ensure that the outcomes achieved by each apprentice
meets the principles of assessment and is authentic.

g. The mentor must at all times be aware that the SETA will conduct site visits to
confirm that the workplace meets the requirements for training.

TRAINING CONTRACTS

6. An approved contract issued by the SETA must be completed by the employer
and apprentice and submitted to the SETA for endorsement and registration. The
following actions must take place:

a. All parties must complete two original contracts correctly.

b. All parties and witnesses must initial all pages of the contract.

c. The details of the employer, guardian (if applicable) and apprentice must be
correct.

d. The employer and apprentice must agree to the conditions of apprenticeship.

e. The Levy Number must be included (580713149 – South African Forces)

f. A certified copy of the ID must be attached.

g. Members must be South African Citizens.

h. The commencement date must be indicated.

i. Physical addresses must be indicated.

j. Certified copies of highest academic and Grade 12 certificates must be
attached.

k. No Tippex may be used on contracts.

l. All parties must initial corrections.

m. Medical Certificates must be completed by all parties.

n. An Employment Contract or proof of employment for the entire period of
the apprenticeship must be included.

7. The Senior Facilitator will print contracts for all apprentices. The contracts will be
completed by all parties and submitted to the Apprentice Training Officer who will sign the
contracts on behalf of the South African Navy as primary employer. The completed

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contracts will be handed to the Training Administration Office for verification.

Note 1: The conditions of the apprenticeship ie Section 13 (full apprenticeship) vs
Section 28 (RPL apprenticeship) must be clearly investigated prior to indenturing an
apprentice. When a learner joins with previous qualifications and experience, which
will result in the member completing the apprenticeship in less than 3 years (or
prescribed period), the member should not be indentured with an apprentice contract.

Note 2: Reserve Force Members may not be indentured with the apprentice contract
as the employment contract for Reserve Force Members do not cover the prescribed
apprenticeship period.

8. The Training Administration Office will submit the contracts to the SETA Client
Liaison Officer for verification. The SETA will confirm that the conditions of apprenticeship
are correct and load the contracts on the DATANET system. A contract number will be
generated for each apprentice.

9. One copy of the contract will be returned from the SETA as confirmation of
registration. The Contract Number will be provided by the SETA.

10. The returned contract will be placed on the Training File of the Apprentices at the
Training Administration Office.

11. On completion of training the Training Contracts and Training Schedule will be
submitted to the SETA so that the SETA can determine a date for the final trade test. Once
the trade test has been completed successfully the apprentice contract will be terminated.

INSPECTIONS

12. During the period of apprenticeship the Client Liaison Officer will conduct scheduled
and ad-hoc inspections. Inspections will as far as possible be scheduled in advance to
ensure that the Client Liaison Officer can see all apprentices in the workplace.

13. Apprentices and their mentors must be present during the inspections so that the
Client Liaison Officer can interview the affected parties wrt progress of training.

TERMINATION OF CONTRACTS.

14. Apprentice contracts can only be terminated by the SETA. The employer may
request cancellation of the contract. The reasons for cancellation must however correspond
to the laid down reasons for cancellation as updated by the SETA from time to time. WFD
must report the request the cancellation of the contract along with supporting documents
stating the reason for the cancellation of the contract.

15. In the event that the apprentice is guilty of the following acts, the request to cancel
the contract must be submitted to the SETA regional office within 3 working days of the date
when the contract is cancelled:

a. Serious Misbehaviour (both during and out of working hours).

b. Neglect of Training Responsibilities.

c. Neglect of Theoretical Study responsibilities.

16. The above acts indicate the activities where the primary employer is obligated to
inform the SETA within a specific period of time. The SAN retains the right as the employer
to withdraw learners due to a wider scope of reasons ie medical status changes, non-
attendance of classes, disciplinary incidents, dishonesty during assessments etc. The
reasons for the termination of an apprentice contract remains subject to final approval by the
SETA.

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CONCLUSION

17. Senior Facilitators, Facilitators and Training Admin Members are to ensure that the
above-mentioned process is followed in order to ensure that LO’s are concluded with
minimum disruption.

DATE OF EXECUTION

18. This SOP comes into effect immediately and will be reviewed one year after the date
of implementation.

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SAS WINGFIELD TRAINING SOP: NO 08/18 NBS/WFD/R/103/2/3

Issued by SAS WINGFIELD
Private Bag X1
96719489MC CDR B. GOUSSARD Goodwood
TRAINING COMMANDER SAS WINGFIELD 7459

Telephone: 021 590 2665 January 2018
SSN: 820 2665
Facsimile: 021 590 2662
Enquiries: WO 1 S.R. Tilley

STANDARD OPERATING PROCEDURE (SOP) FOR ISSUING OF COURSE
CERTIFICATES AND STATEMENT OF RESULTS

Appendix A: Certificate Request Form.
B: Statement of Results Form.
C: Layout and Specifications of Course Certificates.
D: International Learners Statement of Results Letter.

INTRODUCTION

1. During the conducting of any Learning Opportunity (LO), it is imperative that
certain actions are taken, which will assist in the successful conclusion of the LO.

2. SAS WINGFIELD consists of a number of sections, which are geographically
dispersed, and it is therefore important that clear instructions are issued concerning the
issuing of Certificates and Statement of Results.

AIM

3. The aim of the SOP is to ensure that all sections issue Certificates and
Statements of Results timeously. This SOP will also deal with damaged or
lost/misplaced certificates.

SCOPE

4. This SOP will cover the following:

a. Requesting procedure for course certificates/Statement of Results/
Apprentice Evaluation Certificates, including re-issues.

b. Authentication of above documents.

c. The physical layout and appearance of Course Certificates, Statement of
Results and Apprentice Evaluation Certificates.

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REQUESTING PROCEDURE

5. The Senior Facilitator (SF) from each section will request certificates to be
printed on a Certificate Request Form (CRF), (Appendix A). The CRF must be handed
to the Training Administration Office (TAO), five (5) working days prior to the Post
Learning Opportunity Evaluation (PLOE).

6. On approval by TSCO, Media Centre will print the certificates. The Media
Centre will not print any certificates if the CRF has not been approved by TSCO.

AUTHENTIFICATION OF COURSE CERTIFICATES

7. The course facilitator must complete the reverse side of the certificate and then
return it to TSCO to log and enter the certificate(s) number / details into the certificate
register.

8. TSCO forwards the certificate(s) to the relevant Training Officer (TC/ATO/TSO)
whom will then sign the certificate(s) and forward it to the Officer Commanding (OC) for
signature. This procedure must be done two (2) days before the commencement of the
PLOE.

9. The course facilitator must collect the completed and signed certificate(s) from

the OCs secretary one (1) working day before the PLOE. The course facilitator must

then make two copies of each signed certificate and hand one to the TAO for the
members training file and place the second copy on the member’s personal file.

REQUESTING A NEW CERTIFICATE AFTER ORIGINAL CERTIFICATE IS EITHER
DAMAGED OR LOST/MISPLACED

10. In the event where a learner either damaged or lost/misplaced his/her certificate,
the member must complete a request form through the divisional system, stating the
circumstances. The same certificate serial number will reflect on the Certificate
followed by a letter A. ie Serial No. 123A. The authentication process is the same.

INTERNATIONAL LEARNERS

11. The issuing of internal certificates for International Learners is as per this SOP
NO 08/2016. The issuing of Statement of results is as follows:

a. If an International learner has successfully completed the full
apprenticeship he will be issued with the following:

i. All external Certificates.

ii. All internal Certificates.

iii. A Statement of Results letter (Appendix C).

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iv. A Naval Trade Test Certificate, which is issued from Naval Office.
As the international learner will have already returned to his/her
country it will be forwarded through the correct channels e.g. Naval
Office to the appropriate Military Attaché.

v. National Trade Test Certificates will be sent by the Trade Test
Centre to the Training Administration Office. As learners will
already be re-appointed after the Navy Trade Test (End Level
Test), the TAO will make a copy of the National Trade Test
Certificate for the learners Training File and the original may
be uplifted from the Training Admin Office by the learner.

b. If an International Learners has not completed the full apprenticeship (has
not completed his/her Nated studies) he will be issued with the following:

i. All external Certificates.

ii. All internal Certificates.

iii. A Statement of Results letter.

Note: The Statement of Results letter must include a comprehensive summary of
the members progress on the LO including ie discipline, language difficulty,
performance. A copy of the report and statement of results must be placed on
the members training file as it has happened that queries are submitted long after
learners have completed training.

RESPONSIBILITY AND EXECUTION

12. Senior Facilitators are to ensure the timeous application and issuing of
Certificates.

13. Senior Facilitators are to ensure that there is no backlog with the issuing of
Certificates of Competency.

CONCLUSION

14. Senior Facilitators are to ensure that the above-mentioned process is followed in
order to ensure that LO’s are concluded with minimum disruption.

DATE OF EXECUTION

15. This SOP comes into effect immediately and will be reviewed one year after the
date of implementation.

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CERTIFICATE REQUEST FORM (CRF) TO TRG SOP NO 08/16

1. It is requested that the Media Center print certificates for the
…………………….. Section to be issued at a PLOE on …………………….. .

2. The following information must be inserted onto the certificate(s):

a. Force no. / Rank / Name of Learner

b. Course description and end-of-course date

c. Course Facilitator
3. A total of ………… certificates are to be printed as per list on page 2 of this
CRF.

______________________ ____________________ ________________
SF SIGNATURE
PRINT DATE

Approved / Not approved

____________________ ________________________ ___________________

TSCO SIGNATURE PRINT DATE

Job completed: …../……./20 _______

_______________________ ____________________
Media Clerk Signature PRINT

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CERTIFICATE REQUEST FORM (CRF)

Course Description: _______________________________________

Learner information

Serial Force Number Rank Name
No

1
2
3
4
5
6
7
8
9
10
11

______________________ ____________________ ________________
SF SIGNATURE
PRINT DATE

Approved and verified against the data-base / Not approved

____________________ ________________________ ___________________

TSCO SIGNATURE PRINT DATE

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