Student Success Department Profiles

LONE STAR COLLEGE-TOMBALL STUDENT SUCCESS

Department Profiles

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TABLE OF CONTENTS

Student Success . . . . . . . . . . . . . 5
Student Development . . . . . . . . 13
Outreach & Recruitment . . . . . 17
Advising & Counseling . . . . . . . 23
Admissions & Records . . . . . . . 45
Financial Aid . . . . . . . . . . . . . . . . 55
Disability Services . . . . . . . . . . . 63
Student Life . . . . . . . . . . . . . . . . . 69
Extended Learning Center . . . . . 75
TRIO . . . . . . . . . . . . . . . . . . . . . . . . 91
Student Success Institute . . . . 99
Communities in Schools . . . . . . 103
Call Center . . . . . . . . . . . . . . . . . . 109



ST UDEN T
SUCCESS

Deirdre Hayes-Cootz DUTIES
• Analyze various datasets regarding services to students
Assistant Dean, Student Success across LSC-Tomball Student Success division.
STRENGTH QUESTS: • Serve as one of the facilitators of SEM team and provide
1. Futuristic data analysis, trend spotting, and all relevant strategies
2. Strategic including lists of students to team for thoughtful outreach.
3. Learner • Provide analysis and yields of SEM efforts and activities.
4. Relator • Track enrollment trends of service area schools and
5. Maximizer impact of enrollments on dual credit and high school
graduates and impacts on LSC-Tomball and beyond.
6 | DEPARTMENT PROFILES • Serve as member of the LSC-Tomball Enrollment Huddle
and provide analytics and insights.
• Serve as data analyst for the VPSS at LSC-Tomball.
• Provide presentations, reports, analysis, and research
regarding data analytics about LSC-Tomball and LSC
students for various administrative requests.
• Assist Student Success Division with student activities,
fairs, outreach events etc. to ensure students at LSC-Tomball
have an extraordinary experience.

AWARDS, HONORS, AND GRANTS
• Chancellor’s Technology Assistance Grant submission.
Fall 2016. Grant Awarded.
• Chancellor’s Technology Assistance Grant submission.
Fall 2015. Grant Awarded.
• Chancellor’s Technology Assistance Grant submission.
Fall 2014. Grant Awarded.
• Chancellor’s Technology Assistance Grant submission.
Fall 2013. Grant Awarded.
• Chancellor’s Faculty Technology Innovation Grant
Submission. Spring 2014. Grant awarded.
• Lone Star College 20/20 Culture Award: 2017
• 2015 Heights of Excellence Award-Constellation Award:
Student Tutoring and Research (STAR) Center
• 2014 Heights of Excellence Award – Shining Star Award:
Affordability/Accessibility
• 2012 Heights of Excellence Award – Shining Star Award:
Completion/Achievement
• 1997 Staff Excellence Award Lone Star College

ACADEMIC SERVICE ACTIVITIES
• Diversity, Equity, & Inclusion Certification: Inaugural cohort, LSC-Tomball, 2019
• Next Generation Leadership Academy 2018-2019: Lone Star College and Civitas Learning
• Lone Star College Supervisor Certification: Completed 2018
• LSC 20/20 Facilitator: 2016-2018
• Completion of 8 hours Lean Six Sigma Training: LSC-Montgomery, 2017
• Civitas Fall Workshop: Civitas Illume, 2016
• Leadership Excellence & Administrative Institute (LSC-Lead) Fellow, Lone Star College, 2015
• President’s Executive Council at LSC-Montgomery: 2014-2015
• Successfully managed $1.5 million Developmental Education Demonstration Project (DEDP) grant. LSC-
Montgomery, 2011-2012
• Regional TASFAA(Texas Association of Student Financial Aid Association) Trainer for Title IV training
2002-2005

PRESENTATIONS
• STEMTech Presenter, “Fail Fast to Succeed,” (November 2016) STEMTech Presenter, “How the data
brought us together,” (November 2016)
• American Association of Community Colleges 2015 Presenter “Fear! Horror! Technology! A Faculty Driven
Focus on Student Success in THE Initiatives.” (April 2015)
• American Association of Community Colleges 2015 Presenter Innovations Theater: “A Faculty-Driven
Focus on Student Success.” (April 2015)
• Achieving the Dream 2014 Presenter for the Emerging Ideas Exchange “Fear! Horror! Technology! A
Faculty Driven Focus on Student Success in THE Initiatives.” (February 2014)
• NISOD “Strategic Decision Making: Fast-tracking Developmental English Students,” (May 2012)
• League for Innovation, “Strategic Decision Making: Fast-tracking Developmental English Students,”
(February 2012)
• American Association of Community Colleges 2015 Presenter “Fear! Horror! Technology! A Faculty Driven
Focus on Student Success in THE Initiatives.” April 2015
• American Association of Community Colleges 2015 Presenter Innovations Theater: “A Faculty-Driven Focus
on Student Success.” April 2015
• Achieving the Dream 2014 Presenter for the Emerging Ideas Exchange “Fear! Horror! Technology! A Faculty
Driven Focus on Student Success in THE Initiatives.” February 2014
• NISOD Presenter. “Strategic Decision Making: Fast-tracking Developmental English Students” May 2012.
League for Innovation, “Strategic Decision Making: Fast-tracking Developmental English Students”. February
2012

DEPARTMENT PROFILES| 7

Laurie Taylor DUTIES
• Performs advanced administrative duties for the Vice
Administrative Assistant to the VP of President of Student Success
Student Success • Answer phone, greet visitors, schedule meetings/
events
STRENGTH QUESTS: • Maintain and coordinate calendars for VPSS
1. Developer • Travel arrangements for VPSS
2. Relator • Document, reconcile and track budgets and expenses
3. Belief to include creating reports
4. Positivity • Prepare meeting agendas and notes
5. Empathy • Student travel paperwork for clubs and organizations
• Distribute 2-way radios
• Order and maintain all office supplies
• Manage Student Textbook Assistance Program
• Manage Faculty Senate Textbook Emergency Fund
• Release holds on student’s files
• Provide accurate student files with disciplinary
actions
• Maintain VPSS web page
• Maintain ViewSonic for Student Success
• PSSA Board - Vice President
• HEAPCon Planning Committee
• Scholarship Committee
• Commencement Planning Core Team
• Scholarship Reception Planning Team
• CARES Act MSI Fund

8 | DEPARTMENT PROFILES

DEPARTMENT PROFILES| 9

Sonya Cerdan DUTIES
• Creates print and digital marketing materials for
PT Graphic Designer, Student Success Student Success & Student Life department events
STRENGTH QUESTS: • Create and gather quotes for printing promo
1. Achiever materials such as t-shirts, notebooks, enamel pins,
2. Relator lanyards, mugs, etc.
3. Learner • Design, print and mount signage for events
4. Strategic • Manage the Student Life social media accounts
5. Responsibility • Manage the Student Life Discord server
• Update Student Life ViewSonic
10 | DEPARTMENT PROFILES • Manage the Student Success Department ViewSonic
media
• Train staff on ViewSonic
• Document, reconcile and track projects and
purchases
• Updates Student Life Newsletter
• Create video marketing campaigns (i.e. “I believe”
registration, “Where will you be,” and Student Life)
• DAAPP committee marketing
• Videography for Student Life events
• Create/upload event promo videos to YouTube &
social media.
• Assist with the virtual commencement live stream
video.
• Create video and graphics for major events such as
Student Excellence Awards, Wolf Pack Camp, and
New Student Orientation.
• Create/update Formstack forms
• Assist in Student Life events
• Assist in interviewing, hiring and training Student
Life student workers.
• Create/update manuals for staff (ViewSonic,
Discord, Streaming, Equipment)
• Creates campus maps

• Maintain office printers by replacing print heads, ink and cleaning or by
submitting maintenance request.
• Maintain office laptops, Macs and iPads, by submitting OTS requests.
• Photographer for Student Life events
• Edit, upload and organize photographs for the Student Life iDrive and
public Flickr Account
• Provide voice-over for promotional videos, virtual commencement, and
scholarship award ceremony
• Monitor and respond to student messages on the Student Life Google
Voice account
ACCOMPLISHMENTS
• Rising Star Institute Graduate
• Diversity Equity & Inclusion (DEIC) Program Certification

DEPARTMENT PROFILES| 11



ST UDEN T
DEVELO P M EN T

Henri Dally DUTIES
• Support the VPSS with student success initiatives,
Dean of Student Development institutional effectiveness, student affairs, and strategic
Advising & Counseling, Interim Director enrollment management.
• Collaboration with admin, faculty, and staff to serve
STRENGTH QUESTS: as the students’ advocate.
1. Restorative • Supportive planning, designing, and implementation
2. Belief of student development models and wrap-around
3. Developer services inside and outside of the classroom to ensure
4. Individualization students successfully navigate their academic careers
5. Learner throughout the student life cycle.
• Oversee the daily departmental operations
Enrollment Services (Approx. 70 Employees): Outreach
& Recruitment, Admissions & Records, Advising &
Counseling
• Responsible for registration, recruitment, and
student discipline; Title IX, FERPA, Disability Services,
Veteran, Affairs, Assistive Technology, and Behavior
Intervention included.

14 | DEPARTMENT PROFILES

Elizabeth King DUTIES
• Assist the Dean Student Development and other
Administrative Specialist III, Student departments with in Student Success
Development • Maintains and coordinates meetings with students
and staff to meet with Henri Dally (Dean Student
STRENGTH QUESTS: Development) to discuss student complaints, student
1. Harmony disciplinary, department updates from Natalie Starks
2. Includer (Director Admissions & Records), Jonathan Torres
3. Positivity (Program Manager Outreach & Recruitment)
4. Consistency • Assist with running Non-Compliance Reports
5. Responsibility weekly to be distributed to staff in different
departments to follow up with students.
• Assist staff in other departments with basic daily
functions and answer questions as needed
• Creates/updates manuals (budget, office procedures)
for staff to use for training
• Attends Student Success Division Meetings,
Creekside Leadership Meetings, PSSA Meetings
• Run Budget Reports within iStar for the Dean
Student Development to review.
• Keeps up to date tacking expenses and balancing
budget that has been allocated to the following
department: Student Development, Advising/
Counseling, Disability Services, Outreach &
Recruitment and Admissions & Records.
• Purchase Supplies for the Dean’s office or other
departments (Admissions & Records, Advising &
Counseling, Outreach & Recruitment) as needed.
• Participates in the planning process for the annual
Commencement Ceremony
• Assist with tracking expenses for Commencement
Ceremony to compare to previous years.
• Lead person in gathering & packing commencement
supplies to be transported to & from commencement
venue.
• Provide list for facilities to gather quotes for movers.

DEPARTMENT PROFILES| 15



OU T R EACH &
R ECR U I T M EN T

Jonathan Torres DUTIES
• Direct/Coordinate department activities
Outreach & Recruitment, Manager • Create, implement, & evaluate department processes
STRENGTH QUESTS: • Direct/Implement student recruitment processes
1. Relator - create, organize, and distribute a schedule of
2. Individualization recruitment opportunities & events
3. Achiever • Assist with marketing strategies
4. Connectedness • Assist and develop strategic outreach to target
5. Learner specific student populations (FTIC, Non-Returning,
Out-of-compliance, First Gen, Minority students, and
18 | DEPARTMENT PROFILES under served/underrepresented students, etc.)
• Supervise, hire, train, and evaluate department staff
• Create, and maintain records for recruitment efforts;
collaborate with others regarding data analytics and
enrollment trends
• Evaluate outreach & recruiting efforts to determine
effectiveness and make improvements as needed
• Oversee department budget & purchase of items
• Assist with establishing/maintaining relationships
with ISD partners & community members
• Represent LSC-Tomball at a variety of community/
student outreach and recruitment events - High school
events, internal and external events, parades, etc.
• Provide NSO, tours, & social media live stream
• Serves on system wide LSC committees - NSO
committee & Recruitment Oversight Committee
• Participates and assists with variety of job hiring
committees, both LSC-Tomball and system-wide
• Develop and assist with cross campus strategic
recruitment initiatives - Collaboration set with LSC-
Montgomery for Magnolia West prospective students
• Assists with strategic retention initiatives and
student persistence
• Leads Open House event - Event held for prospective
& current students, allowing opportunities to connect
with staff, faculty, resources, & services

DUTIES
• Coordinate all aspects of New Student Orientation
• Entry level advising
• Monitor NSO website
• Assist with outreach nudges - text message, email,
and phone calls to various student contact lists
• Conduct presentations for prospective and current
students at different events
• Assist with purchasing recommendations for promo
items, specific to NSO
• Serves on committees within the LSC system
• Assists and attends outreach and recruitment events
at ISD schools and community events
• Assists with tracking incoming and prospective
students from ISD schools as they graduate

Kyra Davis

Coordinator I, New Student Orientation

DEPARTMENT PROFILES| 19

Fernando Martinez DUTIES
• Outreach nudges: emails, calling campaigns, manage
Specialist II, Outreach & Recruitment Mozeo text message account
• Host Timberwolf Assistance Counter via Webex
STRENGTH QUESTS: • Manage and document department budget and
1. Strategic transactions
2. Command • Manage department email
3. Adaptability • Assist with new student orientation: sign-up, set-up,
4. Competition check-in, tours
5. Individualization • Assist with community outreach events: material
preparation, set-up, deliver quality information on
LSCS
• High School college connection visits: assist students
with application process
• Log Tell me more cards from events and High school
visits
• Schedule and conduct college day visits and tours
• Order department materials and supplies for events
• Inventory
• Supervise College work study students and approve
time sheets
• Assist Program manager and outreach coordinators
as needed

20 | DEPARTMENT PROFILES

Irene Briggs DUTIES
• Coordinates outreach & recruitment events and
Coordinator I, Outreach & Recruitment initiatives
• Assists and develops strategic initiatives to target
STRENGTH QUESTS: new FTIC students
1. Learner • Leads College Connection visits - Primary and
2. Input Secondary education ISD school visits
3. Intellection • Keeps up to date with catalog, program, and degree
4. Ideation information in order to provide accurate information to
5. Futuristic prospective students
• Assists with Timberwolf Assistance Counter (TAC)
• Cross-campus collaboration for several ISD and
community events - CLASS, AIP, Workforce, etc.
• Prepares and conducts presentations for internal and
external partners
• Assists with outreach nudges - emails and phone
calls to various student contact lists, including
prospects.
• Provides application days for ISD prospective
students - collaborates with Mobile Go Unit
• Attends College Night visits, career nights, and lunch
hour visits at ISD schools
• Creates events for iStar
• Assists and creates Open Doors Visits - groups
visit LSC-Tomball and we provide workshops, tours,
activities, and sometimes lunch
• Assist with New Student Orientation when needed

DEPARTMENT PROFILES| 21



A DVI SING &
COUNSEL ING

Karen Trejo DUTIES
• Administrative duties for Director of Advising &
Administrative Assistant, Director of Counseling
Advising & Counseling • Maintain and coordinate calendars for Director
• Schedule meetings for Director/Advisors/Counselors
24 | DEPARTMENT PROFILES • Travel arrangements for Director/Advisors/
Counselors
• Maintain Budget for Advising/Disability Services
which includes reconcile, track budget, creating reports
and documents
• Prepare meeting agenda and minutes
• Order maintain office supplies for Advising,
Counseling, Bunker and Assistive Technology Lab (AT
Lab)
• Maintain office equipment printers, laptops, iPads,
and desktops up to date and working for A&C and
At Lab by submitting OTS ticket and maintenance
request.
• Keeping up to date forms for advisors and making
copies for front counter
• Help make schedule for Advising & Counseling and
both front counters
• Updating office manuals
• Helping both front counters in Advising and
Counseling by greeting visitors and signing in students
• Answering phones for Advising, Counseling and
Director
• Helping Advisors and Counselors with events
• Maintain Advising & Counseling office area clean
and free of clutter
• Pick up mail and distribute
• Help establish new staff member whether in
Advising, Counseling and both front counters by
having them fill out new employee forms and giving
them a campus tour.

Amberly Vela DUTIES
• Responsible for managing and facilitating the PASS
Academic Advisor program as well as a liaison for military veterans and
their families, First Time In College (FTIC) Education
STRENGTH QUESTS: advisor and general advising.
1. Relator • The Tomball PASS program is required for all
2. Maximizer students who find themselves on academic probation
3. Arranger or suspension and would like to continue with
4. Achiever their academic endeavors with some additional
5. Futuristic support and guidance. Our team developed an online
workshop which provides education and information
that’s critical to their success. We are responsible
for maintaining and updating the workshop with
continuous assessment and modifications as needed to
adapt with the changing needs of student success.
• Using a case management model, together, the
student and I develop a personalized plan that includes:
Rebuilding their GPA, Career exploration, Degree and
program exploration, Resource connection, Confidence
and motivation
• Maintain tracking spreadsheets to provide data on
the success of this program on student outcomes and
completion and need for growth.
• As a Veteran/military affiliated liaison, I support the
veteran transition into education by assisting students
in enrolling for and maintaining VA benefits and
throughout the certification process.
• Provide career and academic advising on proper
course selection for all credit degree programs.
• Assist with the coordination of campus events which
benefit the veteran population.
• On a weekly basis I perform duties such as:
Answering phones, live chat, TAC, email, managing
PASS D2L, Student Case Management, greeting and
welcoming students.

DEPARTMENT PROFILES| 25

Anthony Froelich DUTIES
• Advise students on the program of study they are
Advisor II currently pursuing -Discuss course options with
students each semester
26 | DEPARTMENT PROFILES • Process Registrations and Course Drops/
Withdrawals
• Answer Phone Calls and Emails
• Complete Advising Meetings in-person and virtually
• Address milestones with students
• Provide direction for students to resolve holds on
their accounts
• Provide support to other advisors and advising front
desk
• Connect students with campus and student success
resources
• Work with students to develop a transfer timeline, if
applicable to their goals
• Provide information for Workforce programs
• Provide support for the TC-Advising department
email inbox
• Work with EDUC 1300 courses/students (details in
EDUC 1300 DUTIES below)
• Complete Academic Plan portion for Students
completing Satisfactory Academic Progress (SAP)
Appeals for Financial Aid
• Provide TSI Testing/Retesting Tickets to students
needing TSI testing -Review testing scores and evaluate
course placement.
• Review alternate placement scores/options with
students to determine eligibility
• Work with First Time in College (FTIC) students in
completing the transition into and through their first
semester

• Send student contact emails 3 times per • Provide support for EDUC 1300 advising
semester to assigned students -Review Early Alert coordination and enrollment data collection
submissions for assigned students and make contact • Cover Live Chat Support services
with them about alerts • Contact students each semester before registration
• Provided unofficial transcripts if needed periods open
• Run academic advising reports • Work with the assigned instructor(s) for
• Make updates to student’s accounts (ex: change supporting their EDUC 1300 section(s)
program of study, change home campus) • Complete EDUC 1300 presentation with assigned
• Add terms for students to register EDUC 1300 students -Complete 1-on-1 Advising
• Provide transcript waivers during a student’s first Meetings to discuss academic and career goals,
semester if transferring/transient student to register planning their next 2 semesters (at least), completed
them with unofficial transcripts -Completing other Program Enrollment Plan, and connecting them to
duties, tasks, and projects when assigned resources
• Advise assigned students pursuing Health Science • Provide a copy of the EDUC advising note sheet to
and STEM programs (both at LSC and at 4-year students to submit to professors
universities) • If registration is open at the time of advising
• Advise students on the timeline to be eligible meetings, complete next semester registration with
for LSC-Tomball Nursing, Surgical Technology, students
Pharmacy Management, Occupational Therapy • Connect with transfer advising resources if leaving
Assistant, and Veterinary Technology programs after the end of their first semester or first year
• Review Health Science/Health Occupation
program requirements with students
• Complete advising documentation for students
applying to Health Science/Health Occupation
programs
• Address updates/changes in prerequisites or
courses for Health Science/Health Occupation
programs with students
• Provide support to Perry Burns and Monica
Matkin for Health
Science/Health Occupation program registrations
and student updates -Lone Star College’s Bachelor
Programs Advisor for LSC-Tomball and affiliated
centers

DEPARTMENT PROFILES| 27

Chinda Acosta DUTIES
• Advise and serve 45hrs+ student cohort and AOS
Academic Advisor, Transfer Center • Advise all students in need in of transfer services
• Provide the following transfer services:
STRENGTH QUESTS: Research colleges and universities
1. Connectedness Review transfer credits and equivalencies
2. Achiever Map out degree plan
3. Harmony Admissions and scholarship application assistance
4. Consistency • Manage Transfer Center
5. Adaptability • Organize and coordinate the following Transfer
Events: College and Transfer Fairs (TACRAO and
HARN) Transfer Table/Virtual Visits
Transfer Information Sessions
• Attend University Transfer Advisor Updates
• Manage LSC-Tomball Transfer Center web page
• Maintain and build partnerships with colleges and
universities
• Manage TC-TransferAdvisor and TCCollegeFairs2
email account -Monitor TC-Advising email account
• Provide advising services via Live Chat
• Provide advising services via Timberwolf Assistance
Counter
• Meet with student walk-ins for all advising services
• Document event reports
• Reconcile travel expenses
• Collaborate with TRiO and SSI for transfer info
sessions and college visits -Collaborate with College
Relations and Student Life for marketing
• Provide Advising and Counseling, TRiO, SSI, Honors
College, Admissions and Records, and Workforce with
university transfer updates and events

28 | DEPARTMENT PROFILES

DUTIES
• Academic Advisor – assists students with degree
plans and registration.
• Assists students in cohorts including but not limited
to: Bachelor’s degree programs, EDUC 1300, transfer
advising, International students.
• Faculty and Staff hiring committees.
• LSC FOCUS campus steering committee.

Alison Ketterer

Advisor II

STRENGTH QUESTS:
1. Arranger
2. Includer
3. Harmony
4. Activator
5. Restorative

DEPARTMENT PROFILES| 29

Stephen Wannamaker DUTIES
• Academic Advisor for all Veterans, legacies,
Lead Veteran Advisor II dependents and spouses. VA Advisor for all students
using VA Benefits
1. Adaptability • Member of the LSC System Veteran Advising
2. Ideation Counsel
3. Arranger • One of the “Bunker” overseers, The Bunker is the
4. Context Veterans Student’s Resource Center
5. Empathy • Manage the text book loan program for Veterans
• Remind Dean Dally that the Bunker is in need of
used textbooks, snacks, water, coffee, printer toner and
printer paper
• On the rare occasion Lisa Davis and Carolyn
Williams are not in the office I am the “Counselor-on-
Duty”.
• Contact person for Military recruiters wanting to
visit the campus.

30 | DEPARTMENT PROFILES

Lidia Hayhurst DUTIES
• Served as authorized Designated school official for
International Student Advisor the F-1 visa program (Student & Exchange Visitor
Information System) database.
• Advise international students and their dependents
on maintaining lawful status through continuous
education on regulations, policies and procedures.
• Process F-1 admission applications
• Provide systematic support for a year-round
office that works with students, faculty, staff, and
dependents in Lone Star College including back up
support for fellow DSO’s as needed
• Serve as primary mentor for international students
• Plan, organize and implement a wide variety of
student events including but not limited to cultural and
diversity programming

DEPARTMENT PROFILES| 31

Lisa Davis Ramon Chapa

Counselor/Professor Academic Advisor II

DUTIES DUTIES
• Advises in person students on their degree • Lead Advisor for New Student Orientation
plans, course selection, and transfer information • Assigned to Business AOS Cohort
for 4-year colleges/universities • Work with assigned EDUC 1300 Cohort (Fall,
• Advises FTIC students when admissions Spring, Summer)
advisor is not available
• Other duties as assigned

32 | DEPARTMENT PROFILES

Jorge A Torres DUTIES
• General academic advising including - Degree
Academic Advisor II planning, course selection and sequence, transfer
planning, graduation planning, and registration
assistance. Advising is mostly focused on students
in the associate of arts program though advising also
offered on a wide variety of workforce programs.
• Advising offered through various modalities
including:
In-person advising (walk-ups/unscheduled)
In-person advising (scheduled/area of study cohort)
Virtual advising through WebEx, Zoom, and Skype
Virtual advising via the Tomball Assistance Counter
(ongoing WebEx meeting for unscheduled students
seeking immediate assistance remotely).
Virtual advising via LiveChat (text-based chat interface
for “simple” advising activities)
• Answering general TC-Advising email inbox
• EDUC cohort advising and in-class EDUC
presentations
• Main advisor for the Tomball Honors College
• Issuing testing tickets
• Handling overload requests
• Interpreting PLA scores (unofficially for AP, IB
scores mainly)
• Receiving and evaluating unofficial transcripts for
the purposes of quick enrollment
• Processing enrollment activities such as adding/
dropping classes

DEPARTMENT PROFILES| 33

Perry Burns Sarah James

Advisor II Advisor II
DUTIES
• Advises in person students on their degree STRENGTH QUESTS:
plans, course selection, and transfer information 1. Individualization
for 4-year colleges/universities 2. Context
• Advises FTIC students when admissions 3. Harmony
advisor is not available 4. Developer
• Other duties as assigned 5. Relator

34 | DEPARTMENT PROFILES DUTIES
• Academic Advisor – assists students with
degree plans and registration.
• Assists students in cohorts including but
not limited to: Bachelor’s degree programs,
EDUC 1300, transfer advising, International
students.
• Faculty and Staff hiring committees.
• LSC FOCUS campus steering committee.

Greg Corradino DUTIES
• Advise walk-in students during evenings/weekends
Advisor II for FTIC, Transfer, Degree Planning, Placement Score
evaluation, general program information, Enrollments,
STRENGTH QUESTS: Withdrawals.
1. Achiever • Assist students via TC-Advising email
2. Analytical • Assist student via LiveChat
3. Consistency • Monitor updates in programs offered at the Tomball
4. Focus campus
5. Responsibility • Coordinate with Admissions Office on issues
with student transcripts, term adjustments, drop
adjustments post ODR
• Make recommendations to students for various
campus services including counseling, financial aid,
tutoring, veterans, etc.
• Using student voice to determine appropriate degree
plan changes and update programs when necessary
• Advise students on program qualifications for
programs that require separate admissions, i.e.
Healthcare
• Monitor proper course pairings between College
Level/NCBO to ensure that enrollments in compliance
with THECB protocols.

DEPARTMENT PROFILES| 35

DUTIES
• In addition to the Advisor II job description, I
currently work alongside Carolyn Williams, Counselor
with Disabilities Services and assist with lifePATH
students.
• Carolyn’s “back up” when she is out.
• I work closely with the lifePATH staff in assisting
enrolling student’s in the correct cohorts.
• lifePATH EDUC 1300 Advisor.
• Assist the PASS Program (probation/suspension).
• General advising.

Maribel F. Zavala

Advisor II

STRENGTH QUESTS:
1. Positivity
2. Multi-task
3. Bilingual
4. Organized
4. Collaborator

36 | DEPARTMENT PROFILES

Kenneth Garcia Richard Lewis

Advisor II Advisor II

DUTIES DUTIES
• Academic Advisor – assists students with degree • Academic Advisor – assists students with degree
plans and registration. plans and registration.
• Assists students in cohorts including but not • Assists students in cohorts including but not
limited to: Bachelor’s degree programs, EDUC 1300, limited to: Bachelor’s degree programs, EDUC 1300,
transfer advising, International students. transfer advising, International students.

DEPARTMENT PROFILES| 37

Mitzi Faulkner Karen Anthony

Advisor II PT Advisor II

DUTIES DUTIES
• Academic Advisor – assists students with degree • Academic Advisor – assists students with degree
plans and registration. plans and registration.
• Assists students in cohorts including but not • Assists students in cohorts including but not
limited to: Bachelor’s degree programs, EDUC 1300, limited to: Bachelor’s degree programs, EDUC 1300,
transfer advising, International students. transfer advising, International students.

38 | DEPARTMENT PROFILES

Katrina Nelson DUTIES
• Provide individual, one-on-one academic advising
Part Time Advisor II to students on degree requirements and proper course
selection and academic progress at LSC.
STRENGTH QUESTS: • Provide guidance and assistance to students to
1. Intellection ensure smooth transition to 4 year institutions
2. Input • Assist students in creating their MEP (My
3. Responsibility Educational Plan) and advises students on course
4. Connectedness prerequisites, co-requisites, and recommended course
5. Achiever sequence
• Educates and provide students with information on
resources and services available at the campus/center
• Provide information on college readiness
requirements and assign testing referrals when
required.
• Meet with FTIC students when admissions is
unavailable and provide FTIC information.
• Manage online TAC and meet with students
remotely to provide necessary advising and referrals.
• Manage TC-Advising and respond to student
inquiries to provide necessary advising and referrals.
• Complete any other duties as assigned.

DEPARTMENT PROFILES| 39

Sandra Angel DUTIES
• Advises in person students on their degree plans,
PT Advisor II course selection, and transfer information for 4-year
colleges/universities
STRENGTH QUESTS: • Advises FTIC students when admissions advisor is
1. Developer not available
2. Harmony • Back up veteran’s advisor for veteran and eligible
3. Relator dependents on VA and Hazlewood education benefits,
4. Arranger advising on their degree plans and course selection
5. Belief • Virtual Timberwolf Assistance Counter advising to
students on their degree plans, course selection, and
transfer information for 4-year colleges/universities
• Provides students with information on resources and
services available at the campus
• Monitors and replies to TC-Advising department
email
• Contacts and advises early alert students taking
Tomball courses with another LSC campus as home
campus.
• Other duties as assigned

40 | DEPARTMENT PROFILES

Laurie Prest DUTIES
• Answer heavy volume of phone calls, differentiate
PT Specialist III, Student Services between the need for Advisor services or Disability
Accommodation services.
STRENGTH QUESTS: • Explain to parents/students the Accommodation
1. Learner services and the Application Process and
2. Woo documentation required.
3. Individualization • Provide link to parents/students for Disability
4. Positivity Accommodations application.
5. Belief • Coordinate information with Anju Ramchand,
Assistive Technology Lab Schedule Disability Services
Intake (DSI) meetings for Carolyn Williams.
• Follow up with students on accommodations to be
provided.
• Explain to students the process for clearing
Academic holds (Probation, Suspension, etc) E-mail
necessary instructions and processes that must be
completed before they schedule a meeting with an
Advisor.
• Assist with records retention and maintenance for
Disability files.
• Perform administrative support functions for both
Advising and Counseling, as needed.

DEPARTMENT PROFILES| 41

Miranda Dye Juan Garcia Gomez

PT Specialist II PT Specialist II

DUTIES DUTIES
• Answer phones • Answer phones
• View student accounts • View student accounts
• Direct students to the appropriate department • Direct students to the appropriate department
and person and person
• Sign students in for Advising • Sign students in for Advising
• Other duties as assigned • Other duties as assigned

42 | DEPARTMENT PROFILES

Emile Dally III Juan Garcia

PT Specialist III PT Specialist II, Student Services

DUTIES DUTIES
• Answer phones • Assisting students with questions regarding
• View student accounts degrees, classes , general questions
• Direct students to the appropriate department • Answering calls and making sure the students
and person questions are answered or direct them to the
• Sign students in for Advising appropriate department .
• Assists Students in Registration Lab • Online chat support, making sure our student’s
• Other duties as assigned questions are also met through chat support
• Having our student’s be in goal to graduate
and make sure that I refer them to the advisors
that can make that happen, and guide them to any
information sessions that can help them in their
field.

DEPARTMENT PROFILES| 43



A DM I SSI ONS
& R ECOR DS

Natalie Starks DUTIES
• Manage the Admissions & Records office Conduct
Director of Admissions & Records weekly team meetings
• Oversee all admissions processes Oversee the appeal
STRENGTH QUESTS: process
1. Positivity • Process backdate enrollments, withdrawals and term
2. Connectedness activations Process grade changes
3. Harmony • Process Fresh Start Applications
4. Input • Clear Individual Admissions request
5. Developer • Process reverse transfer
• Clear other service indicators that would prevent
registration
• Answering phones
• Handle students issues
• Answer student questions on the phone and in
person
• Member of the SEM group
• Member of the Diversity Council
• I am also capable of performing all of the duties of
my team members if and when needed

46 | DEPARTMENT PROFILES

Corniche Land DUTIES
• Answers phone
Specialist III • Covers Live Chat
• Covers TAC
• Answers student questions in person and over
the phone Manages the primary email account for
Admissions & Records [email protected]
• Processes program changes
• Processes term activations
• Processes Bio/Demographic record updates/
corrections to include social security numbers, name
changes, DOB and residency status
• Completes verification of enrollments
• Updates FERPA and Parental Consent records
• Assists with Work Study and Part Time training
• Uploads documents to Onbase
• Receives transcripts
• Enters SAT, ACT and AP scores
• Creates weekly work schedule for part time and
work study workers Monitors and orders office
supplies

DEPARTMENT PROFILES| 47

Tamia Johnson DUTIES
• Answers phones
Records Specialist III • Covers Live Chat
• Covers TAC
STRENGTH QUESTS: • Answers student questions in person and over the
1. Strategic phone Manage the graduation email accounts Tomball
2. Input • Graduation [email protected] and TC-
3. Achiever [email protected]
4. Responsibility • Authorized to make changes to student profiles
5. Consistency that are in an applied status Processes all incoming
graduation applications
• Processes all course substitutions
• Confers all graduates
• Primary trainer for Part Time and Work Study
workers
• Assists students with completing the Apply Texas
application
• Notarizes SB 1528 documents and Advising Proxys
• Assists with maintaining the filing system
• Creates all commencement lists of student
• Manages commencement RSVP’s

48 | DEPARTMENT PROFILES

DUTIES
• Answers phones
• Covers Live Chat
• Covers TAC
• Answers student questions in person and over the
phone
• Provides FTIC sessions in person and remote
• Coordinates, investigates, and processes appeals for
the Tomball campus Receives and evaluates college
transcripts
• Processes and uploads dual credit FERPA’s, Parental
• Consents, transcripts and test scores to Onbase
scanning system
• Assist with processing reverse transfers

Trayvon Battle

Advisor I

STRENGTH QUESTS:
1. Intellection
2. Learner
3. Input
4. Achiever
5. Consistency

DEPARTMENT PROFILES| 49

DUTIES
• Answers phones
• Covers Live Chat
• Covers TAC
• Answers student questions in person and over the
phone Provides FTIC sessions in person and remote
• Emails applied not enrolled potential students
• Responsible for out of compliance reports to include
High School transcripts, Parental Consents, bacterial
meningitis and CHSRMA

Christina Malouf

Advisor I

STRENGTH QUESTS:
1. Woo
2. Adaptability
3. Positivity
4. Strategic
5. Communication

50 | DEPARTMENT PROFILES