Student Success Department Profiles

DEPARTMENT PROFILES| 101



COM M UN I T I ES
IN SCHOOLS

Amanda Heij DUTIES
• Some reasons students may reach out to CIS includes
LMSW Program Manager having someone to talk to about personal problems
STRENGTH QUESTS: (i.e. family, friends, romantic relationships, work,
1. Empathy relationships at school), students experiencing anxiety
2. Individualization and/or depression, students experiencing suicidal
3. Developer thoughts, test anxiety, grief, problems managing the
4. Responsibility pressures of school, help with organization skills, study
5. Input skills, time management, challenges adjusting to college
or online learning environments and difficulty meeting
104 | DEPARTMENT PROFILES their basic needs.
• To address these issues and concerns, I provide
psycho education material through the LSC VPSS email
that goes out to all enrolled students, share resources
on a D2L community group, provide school supplies,
and hygiene supplies on site at the HSB, assist with
the Grab N’Go food pantry at HSB, help students meet
their basic needs by connecting them to community
resources such as food banks, shelters, sliding scale
medical clinics etc. In the Fall/Spring semesters I host
workshops on a variety of topics from life skills to
mental health.
• I connect students to funding opportunities as they
are available through CIS partnerships for example
CIS partnered with Greater Houston Community
Foundation to provide COVID-19 Emergency Funds to
students.
• CIS creates programs for students to participate in,
including holiday meals being provided to student via
campus-based fundraising, accountability work groups
provided virtually for students to prepare for finals
week, a steps challenge in conjunction with National
Alliance on Mental Illness, United Day of Hope walk
for May Mental health month. CIS provided Drive-Thru
events including providing students back to school

supplies and a Trunk-or-Treat event providing supplies for stress management/celebration,
a virtual game night for students participating in our program.
• I created and shared psycho education materials via the LSC student support emails
infographics on Anxiety, Depression, Test Anxiety, Sleep Hygiene, and Conflict Resolution.
I created a D2L virtual community group for enrolled students to be added to receive
community resources, psycho education and relevant life skills information.
• I created and shared newsletters related to faculty/staff self-care and mental health
resources for the as well as provided contributions to two LSC Health Science Building’s
newsletters with mindfulness resources. I participate in managing the CIS social media
page, hosting giveaways and shared resources on our social media surrounding stress
management, digital organizing, mental health topics, and community resources.
• I am available to participate in the Basic Needs Counsel as a consultant. I also consult
with the Behavioral Intervention Team. I partner with LSC TRIO to provide workshops,
LSC Student Life to participate in Wolf Pack Camp and convocation.
• I participate in the LSC student success division meetings, CIS college cluster meetings,
and CIS in-service trainings. I provide a monthly report of CIS services rendered to the VP
of student success. I complete daily documentation and monthly accounting for services
rendered. I work closely with CIS program manager Michele Larsen who is over the CIS
program at Tomball main campus, we consult to program plan and partner when we are
able to.

DEPARTMENT PROFILES| 105

Michele Larsen DUTIES
Some of the reasons students may reach out to CIS
LCSW Supervisor includes but not limited to having someone to talk
STRENGTH QUESTS: to about personal problems (i.e. family, friends,
1. Strategic relationships, work, school, career), students
2. Relator experiencing anxiety and/or depression, students
3. Individualization experiencing suicidal thoughts, test anxiety, grief,
4. Focus problems managing the pressures of school, work life
5. Achiever balance, help with organization skills, study skills, time
management, procrastination, challenges adjusting
106 | DEPARTMENT PROFILES to college or online learning environments and/or
difficulty meeting their basic needs.
Since, CIS is a nonprofit organization, from time
to time, we have unique opportunities that get
passed down to students. This happens by having a
partnership department in the CIS central office and
they seek out relationships within the community.
Therefore, we inherit resources to support our students
further. For instance, CIS was nominated by Harris
County and United Way to identify students who were
eligible for COVID-19 emergency relief funds, Macy’s
donated men’s and women’s winter jackets, vendors
donate event tickets, school supplies, and this is just to
name a few.
• My specific CIS@LSC-Tomball program is tailor
based on my needs assessment of the campus.
• Gather information by speaking to administration,
instructors, staff, and students.
• Use data to develop and implement a year-round
program to support students and help them achieve
their educational goals.
• Program marketing. We go into the classrooms to do
CIS presentations on the program and services, tabling
events, share our program on D2L community, flyers,
info graphs, Instagram, and partner with other campus
student support programs.

• Licensed clinical social worker by the state of Texas to provide individual counseling, support
groups, crisis intervention and support, consult on the BIT team, psycho education material through
the LSC VPSS email that goes out to all enrolled students, share resources on a D2L community
group, provide school supplies, connecting them to community resources to meet their basic needs
such as food banks, shelters, sliding scale medical clinics etc.
• Host a variety of workshops on relevant topics to address students’ concerns or improvement on
their current skill set.
• Solicit donations from LSC employees to help provide students with a holiday meal for
Thanksgiving and Winter break.
• Developed a self-care accountability support group to focus on our personal movement goals.
The goal of this group is to decrease anxiety, stress, and depression.
• Participate in the LSC VP Student Success Division meetings
• One of the two CIS College Cluster Leaders, where we lead/participate in the CIS college cluster
meetings, CIS in-service training meetings, and professional development trainings that are required
to keep my licenser in active status.
• Send a monthly report on all the activities and data of the CIS@LSC-Tomball program to the
President, VPSS, LSC System office CIS Liaison, and CIS central office.
• Keep daily documentation, partnership reports, campus agreement, campus support plan, and
reconciling the CIS@LSC-Tomball campus budget.
• Work closely with Amanda Heij, Program Manager at LSC-Creekside & HSB, to collaborate, to
staff cases, and program plan.

DEPARTMENT PROFILES| 107



CAL L CEN T ER

DUTIES
• Answers Tomball main telephone numbers.
• Routes calls, triages calls, and answers general
questions.
• Manage Call Center part-time employees.
• Scholarship Committee

AWARDS
• Dr. Roy Lazenby Presidents Award 2020
• Dean’s MVP Award 2019
• Staff Fellows 2014-2015

Jackie Scrivens

Call Center Manager

STRENGTH QUESTS:
1. Empathy
2. Responsibility
3. Adaptability
4. Developer
5. Harmony

110 | DEPARTMENT PROFILES

DUTIES
• Answers Tomball main telephone numbers.
• Routes calls, triages calls, and answers general
questions.
• Other duties as assigned

Nicole Gallego

Specialist II, Call Center
STRENGTH QUESTS:
1. Learner
2. Futuristic
3. Restorative
4. Achiever
5. Harmony

DEPARTMENT PROFILES| 111

DUTIES
• Answers Tomball main telephone numbers.
• Routes calls, triages calls, and answers general
questions.
• Other duties as assigned

Calista DuPont

PT Specialist, Call Center
STRENGTH QUESTS:
1. Input
2. Learner
3. Restorative
4. Intellection
5. Responsibility

112 | DEPARTMENT PROFILES

DUTIES
• Answers Tomball main telephone numbers.
• Routes calls, triages calls, and answers general
questions.
• Other duties as assigned

Gwyneth Kosik

PT Specialist, Call Center
STRENGTH QUESTS:
1.Achiever
2. Responsibility
3. Adaptability
4. Positivity
5. Strategic

DEPARTMENT PROFILES| 113

LONE STAR COLLEGE-TOMBALL
STUDENT SUCCESS DEPARTMENT PROFILES

CREATED BY THE OFFICE OF STUDENT LIFE