DENR Citizen's Charter (2019, 2nd Edition)

(PPMP) Property Management Section-PSMD

General Services Division

Property Management Section-PSMD

Supply Management Section - PSMD

Inspection & Pre-Acceptance Committee (IPC)

Service Provider
tice Procurement Management Section – PSMD, and

PhilGEPS

Motorpool Section-General Services Division

e and Requesting Party
nt Procurement Management Section -PSMD
Property and Supply Management Division
(PSMD)
Suppliers

True Property and Supply Management Division
(PSMD)
Requesting Party

unt of Personnel Division
(1

y) Concerned Employee/ Personnel Division
Concerned Employee/ Personnel Division
Concerned Employee/ Personnel Division

8 of 137

 Statement of Assets, Liabilities and Net Worth (1 C
True Copy)

Additional Requirements (for transferees from one
government office to another)
 Office Clearance (1 Certified True Copy)
 Certificate of Available Leave Credits (1 original)
 Service Record (1 original)
B. Salary (if deleted from the payroll)
 Approved Daily Time Record (1 original)
 Copy of Payroll (1 Certified True Copy)
11. Allowances and Other Similar Expenses
A. Special Counsel Allowance
 Office Order/Designation/Letter of the OSG deput

the claimant to appear in court as special counse
photocopy)
 Certificate of Appearance issued by the Office of
Clerk of Court (1 original)
 Certification that the cases to be attended by the
personnel are directly related to the nature/functio
particular office represented (1 original)
 Certification issued by the concerned lawyer and
Accountant that the amount being claimed is still
the limitation (1 original)
 Certification that the case is not pursuant to Motio
Extension of postponement of hearing (1 original)
B. Loyalty Award Bonus
 Certification of years in service (1 original)
 Service Record (1 original)
C. Step Increment
 Notice of Step Increment (NOSI) /Notice of Salary
Adjustment (NOSA) (1 Certified True Copy)

Page 29

Certified Concerned Employee/ Personnel Division

Concerned Employee
Personnel Division
Personnel Division

Personnel Division
Personnel Division

tizing Concerned Employee
el (1

the Office of the Clerk of Court

lawyer Legal Service
on of the

Agency Legal Service/ Accounting Division
within

on for Legal Service
)

Personnel Division
Personnel Division

y Personnel Division

9 of 137

 Approved Appointment in case of promotion (1 Ce
True Copy)

D. Monetization
 Special Allotment Release Order (SARO) (1 Certi
True Copy)
 Notice of Cash Allocation (NCA) (1 Certified True
 Matrix of Computation, if applicable (1 original)
 Application for Leave (1 Certified True Copy)
 Notice of Step Increment (NOSI) (1 Certified True
 Service Record (1 Certified True Copy)

E. Terminal Leave
 Special Allotment Release Order (SARO) (1 Certi
True Copy)
 Notice of Cash Allocation (NCA) (1 Certified True

CLIENT STEPS AGENCY ACTION

1. Submit Obligation 1. Receive and record in
Logbook all ORS with
Request and Status (ORS) complete supporting
documents and sort into
signed by the Head, categories.

Requesting Office/ 1.1. Batch up several ORS
and forward to
Authorized concerned Processor
or Controller assigned
Representative with per Office.

complete supporting

Documents to Budget

Division for review and

evaluation.

Page 30

ertified Malacañang Office/Personnel Division

ified Department of Budget and Management (DBM)

e Copy) Department of Budget and Management (DBM)
e Copy) Personnel Division
Concerned Employee/ Personnel Division
Personnel Division
Personnel Division

ified Department of Budget and Management (DBM)

e Copy) Department of Budget and Management (DBM)

FEES TO PROCESSING PERSONS

BE PAID TIME RESPONSIBLE

None 1 Hour Receiving/Releasing
Clerk

Budget Division

None 1 Hour Receiving/Releasing
(per batch) Clerk

Budget Division

0 of 137

1.2. Batch up several
ORS.

1.3. Review/check the
accuracy of the
prepared ORS and the
completeness of the
supporting
documents.

Verify availability of
allotment, encode in
the ORS system,
indicate generated
number in the ORS,
and initial Box B.

1.4. 3.2 Batch up several

ORS and forward to

the Chief/ Assistant

Chief Budget

Division/Section Chief

in accordance with

Manual of Approval.

1.5. Batch up several ORS

prior to

signing/approval

Page 31

None 1 Hour Processor/Controller
(per batch) Budget Division

None Maximum of 3 Processor/Controller
Days Budget Division

(per batch)

None 1 Hour Processor/Controller
None (per batch) Budget Division

2 Hours Chief/
(per batch) Assistant Chief/

Section Chief
Budget Division

1 of 137

1.6. Review and Sign Box
B of ORS

1.7. Record documents to
logbook

1.8. 5.1 Batch up several
ORS into category per
kind of claim and
forward to Accounting
Division
TOTAL:

Page 32

None Maximum of 3 Chief
Days (Above Php 50,000.00)
None
None (per batch) Assistant Chief/
None Section Chief
1 Hour
(per batch) (50,000.00 and below)

1 Hour Budget Division
(per batch) Receiving/Releasing

Clerk
Budget Division

Receiving/Releasing
Clerk

Budget Division

7 days

2 of 137

CITIZEN’S CHARTER NO. CO-AF-06. PROCESSIN

The Disbursement Voucher (DV) is a form used to pay
for goods purchased or services rendered. It shall be prepare
stamp on the face of DV the date of receipt from the requestin

Office or Division: Accounting Division (AD)-F

Classification: Simple to Complex

Type of Transaction: G2G - Government to Gov

G2C - Government to Citiz

G2B - Government to Bus

Who may avail: All Permanent, Casual an

Regional, PENR and CEN

and Head of Attached Age

CHECKLIST OF REQUIREMENTS*

Mandatory Expenses

a. Water & Electricity

 Approved Obligation Request & Status (ORS) (2

original)

 Billing Statement/Statement of Account (1 original)

b. Communication Services/Telephone
 Approved Obligation Request & Status ORS) (2
original)
 Billing Statement/Statement of Account (1 original)

 Certification that phone calls are official in nature (1
original)

Janitorial Services

 Approved Obligation Request & Status (ORS) (2
original for initial claim, 1 photocopy for succeeding
claims)

Page 33

NG OF DISBURSEMENT VOUCHER (DV)

y an obligation to employees/individuals/agencies/creditors
ed by the Requesting Office. The Accounting Division shall
ng office.
Financial and Management Service, DENR Central Office

vernment
zen
siness
nd Contractual Personnel and Officials of DENR Central,
NR Offices, Bureaus (including Central and Regional Offices),
encies and External Creditors/Suppliers

WHERE TO SECURE

Budget Division

Electricity and Water Service Providers (Meralco &
Maynilad)

Budget Division

Telecommunication Service Providers
(PLDT/Smart/Globe)
General Services Division (GSD)

Budget Division

3 of 137

 Duly signed and notarized Contract with Certificate of
Availability of Funds (1 certified true copy)

 Billing Statement/Statement of Account (1 original)
 Duly Approved Daily Time Record (1 original)
 Certification of Service Rendered (1 original)
 Duly approved attendance sheet with total no. of

hours/days worked by Individual janitors (1 original)
 BAC Resolution (1 certified true copy)
Security Services
 Approved Obligation Request & Status (ORS) (2

original for initial claim, 1 photocopy for succeeding
claims)
 Duly signed and notarized Contract with Certificate of
Availability of Funds (1 certified true copy)
 Billing Statement/Statement of Account (1 original)
Salaries of Individuals Hired under Contract of Service
 Approved Obligation Request & Status (ORS) (2
original for initial claim, 1 photocopy for succeeding
claims)
 Contract duly signed, notarized with certificate of
availability of funds (1 original copy and 2 certified
true copies for initial claim, 1 photocopy for
succeeding claims)
 Accomplishment Report approved by Requesting
Party (1 original copy)
 Approved Daily Time Record and duly verified by
Personnel Division (1 original copy)
First Salary of Permanent Employees
 Approved Obligation Request & Status (2 original)
 Duly approved Appointment (1 certified true copy)
 Oath of Office (1 certified true copy)
 Certificate of Assumption (1 original)

Page 34

f PSMD
Janitorial Service Provider
Janitorial Service Provider
General Services Division
Janitorial Service Provider
Procurement Management Section-PSMD
Budget Division

f PSMD
Security Service Provider
Budget Division

Concerned Individual

Concerned Individual
Concerned Individual

Budget Division
Personnel Division
Personnel Division
Personnel Division
4 of 137

 Statement of Assets, Liabilities & Net Worth (1
certified true copy)

 Approved Daily Time Record and duly verified by
Personnel Division (1 original )

 BIR Certificate of Registration (Form 1902) (1 certified
true copy)

Cash Advances (Except for Travels)
 Approved Obligation Request & Status (ORS) (2
original)
 Special Order for Special Disbursing Officer/Petty
Cash Custodian (1 photocopy)
 Certification from the Accountant that previous cash
advances have been liquidated (1 original)
 Fidelity Bond (1 photocopy)

Supplier/Contractor/Service Provider
a. Repair and Maintenance of Motor Vehicles/Equipment

 Approved Obligation Request & Status (ORS) (2
original)

 Duly signed Purchase Order (1 original)
 Pre-repair Evaluation/Inspection Report (1 original)
 Approved Job Order Request (1 original)
 BAC Resolution (1 certified true copy)
 Warranty Certificate (1 original)
 Inspection & Acceptance Report (1 original)
 Three (3) Quotations from Suppliers (1 original)
 Abstract of Quotations (1 original)
 Certificate of Acceptance (1 original)
 Approved Project Procurement Management Plan

(PPMP) (1 photocopy)
 Vehicle Repair Request (1 original)
 Waste Materials Report (1 original)

Page 35

Concerned employee

Concerned employee

d Concerned employee

Budget Division

Records Division/Designated Special Disbursing Officer
(SDO)
Accounting Division

Designated Special Disbursement Officer (SDO)

Budget Division

Supply Management Section - PSMD
Inspection & Pre-Acceptance Committee (IPC)
Requesting Party/Administrative Service
Procurement Management Section-PSMD
Service Provider
Inspection & Pre-Acceptance Committee (IPC)/PSMD
Service Providers
Concerned Requesting Party/Office
Concerned Requesting Party/Office
Property Management Section-PSMD

General Services Division
Property Management Section-PSMD

5 of 137

 Request for Inspection (1 original)
 Post Inspection Report (1 original)
 Service Invoice (1 original)
 PhilGEPS Posting Reference Number & Award

Notice Abstract (for transactions amounting to more
than P50,000.00)
 Quality Control Inspection Report (1 original)
b. Catering Services
 Approved Obligation Request & Status (ORS) (2
original)
 Approved Purchase Request (1 original)

 Signed Notice of Meeting/Special Order (1 original)
 Attendance Sheet Certified by Requesting Party (1

original)
 Certificate of Acceptance (1 original)
 Sales Invoice/Statement of Account/Official Receipt

(1 original)
 Three (3) Quotations (for transactions above

P50,000.00 supplier must be PHILGEPS registered
with posting) (1 original)
 Abstract of Quotations (1 original)
 Catering Agreement (for transactions above
P50,000.00 must be notarized) (1 original)
 Copy of PHILGEPS Document Request List
(DRL)/Posting Reference Number/Award Notice
Abstract (1 computer generated)
c. Gasoline, Fuel, Oil & Lubricants
 Billing Statement/Statement of Account (1 original)
 Vehicle Trip Ticket (1 original)
 Requisition & Issue Slip (1 original)
Travelling Expenses - Local

Page 36

Supply Management Section - PSMD
Inspection & Pre-Acceptance Committee (IPC)
Service Provider
Procurement Management Section – PSMD, and
PhilGEPS

Motorpool Section-General Services Division

Budget Division

Requesting Party/Concerned Office/Administrative
Service
Requesting Party/Concerned Office
Requesting Party/Concerned Office

Requesting Party/Concerned Office
Service Provider

Service Providers

Requesting Party/Concerned Office
Property Management Section, PSMD

Property Management Section, PSMD

Gasoline Service Center
Motorpool Section-General Services Division
Motorpool Section-General Services Division

6 of 137

 Approved Obligation Request & Status (ORS) (2
original)

 Approved Travel Order (1 original)
 Approved Itinerary of Travel (1 original)
 Certificate of Travel Completed (1 original)
 Certificate of Appearance (1 original)
 Bus tickets, if applicable (1 original)
 Plane tickets, if applicable (1 photocopy)
 Boarding Pass, if applicable (1 original)
 Terminal fee, if applicable (1 original)
 Certification of Expenses not Requiring Receipts (per

COA Circular 2017-001), if applicable (1 original)
Travelling Expenses – Foreign

 Approved Obligation Request & Status (ORS) (2
original)

 Approved Travel Authority (1 original)

 Approved Itinerary of Travel (1 original)
 Letter of Invitation of Host/Sponsoring country (1

original)
 Flight Itinerary (1 original)
 Authority from the Office of the President to claim

representation expenses (1 original)
 Bills/receipts for non-commutable representation

expenses approved by the President (1 original)
 Narrative Report on Participation (1 original)
 Certificate of Appearance/Attendance (1 original)
 Certificate of Travel Completed (1 original)
 Plane Ticket, if applicable (1 original)
 Boarding Pass, if applicable (1 original)

Page 37

Budget Division

Concerned Employee
Concerned Employee
Concerned Employee
Concerned Employee
Concerned Employee/Bus Company
Concerned Employee/Airline Company
Concerned Employee
Concerned Employee
Concerned Employee

Budget Division

Office of the Secretary (for DENR Usecs down to
employees)/Office of the President (for the Secretary)
Requesting Party/Claimant
Host Country

Airline Company/Ticketing Office/Travel Agency
Office of the President

Requesting Party/Claimant

Requesting Party/Claimant
Requesting Party/Claimant
Requesting Party/Claimant
Requesting Party/Airline Company
Requesting Party/Airline Company

7 of 137

 Daily Subsistence Allowance (DSA) Rate (1
photocopy)

Replenishment of Cash Advances
 Approved Obligation Request & Status (ORS) (2
original)
 Special Order (1 photocopy)
 Official Receipts/Sales Invoices (1 original)
 Replenishment Report (1 original)
 Approved Purchase Request (1 original)
 Certificate of Emergency Purchase (1 original)
 Certificate of Inspection and Acceptance (1 original)
 Report of Waste Materials, in case of repair (1
original)
 Approved trip ticket for gasoline expenses (1 original)
 Three (3) Quotations from suppliers (original)
 Abstract of Quotations (1 original)

Consultancy Services
 Approved Obligation Request & Status (ORS) (2
original for initial claim, 1 photocopy for succeeding
claims)
 Signed and notarized contract with Certificate of
Availability of Funds (1 certified true copy)
 Approved Expected Outputs/deliverables (1 original)
 Terms of Reference (1 original)
 Copy of Approved Manning Schedule (1 original)
 Copy of Curriculum Vitae of the Consultants & staff (1
original)
 Letter request for payment (1 original)
 Approved Consultancy Progress/Final Reports (1
original)
 Progress/Final Billing (1 original)

Page 38

International Civil Service Commission (ICSC) of United
Nations

Budget Division

Records Division
Supplier
Concerned Special Disbursing Officer (SDO)
Requesting Party/Concerned Office
Requesting Party/Concerned Office
Inspection & Pre-Acceptance Committee (IPC)
Property Management Section-PSMD

) Motorpool Section-General Services Division
Suppliers
Requesting Party/Concerned Office

Budget Division

Property Management Section-PSMD

Consultant and Requesting Party
Consultant
Consultant
1 Consultant

Consultant
Consultant/Concerned Office

Consultant

8 of 137

Inter-Agency Fund Transfer

 Approved Obligation Request & Status (ORS) (2
original for initial claim, 1 photocopy for succeeding
claims)

 Approved Work and Financial Plan (1 certified true
copy)

 Signed and notarized contract with Certificate of
Availability of Funds (1 certified true copy)

 Certification from the Accountant that funds
previously transferred has been liquidated (1 original)

 Approved Project Expenditures or Estimated
Expenses indicating the project objective and
expected output (1 original)

*Based on Commission on Audit (COA) Circular 2012-001 d
Requirements for Common Government Transactions. Oth
transactions.

CLIENT STEPS AGENCY ACTION

1. Budget RECEIVING
Division/Requesting 1. Receive DVs with approved
Party to submit the
duly accomplished DV ORS and supporting
with approved documents.
Obligation Request
and Status (ORS) and 1.1. Stamp “Received”,
complete supporting indicate time and date of
documents to receipt and initials.
Accounting Division.

Page 39

Budget Division

Implementing Agency

Implementing Agency

Accounting Division
)

Implementing Agency

dated June 14, 2012 Revised Guidelines and Documentary
her documentary requirements may be required for special

FEES PROCESSING PERSONS
TO BE TIME RESPONSIBLE
PAID

None

3 hours Administrative Assistant
(by batch) Accounting Division

None
9 of 137

1.2. Assign DV number

1.3. Record in the logbook the
DV number and date,
name of payee, particular
and amount.

1.4. Attach and accomplish
the Document Tracking
by indicating the payee
name, number, date and
amount of DV, date and
time of receipt.

1.5. Forwards DVs with
approved ORS,
document tracking and
supporting documents to
the designated staff for
encoding in the
disbursement database.

1.6. Forwards the document
to designated staff for
processing.

PROCESSING

1.7. Indicate the date and time
of receipt in the documen
tracking.

1.8. Process DVs as to
completeness and
propriety of supporting
documents.

1.9. Compute for applicable
taxes, if any.

Page 40

None
e
r None

None

None

None

e None 1 day Administrative Assistant
nt Simple Accountant I
Accountant II
None 3 days
Complex Accounting Division
None
(by batch)
0 of 137

1.10. Prepare Certificate of
Taxes Withheld (BIR
Form 2306/2307), if
applicable.

1.11. Prepare Accounting
Entries in Box B of DV.

1.12. Affix initial in Box C of
DV.

1.13. Accomplishes the
document tracking by
indicating the date and
time when the processing
is completed

1.14. Forward DVs with
approved ORS,
document tracking and
supporting documents to
the designated staff for
indexing.

INDEXING

1.15. Indicate the date and time
of receipt in the documen
tracking.

1.16. Records DV date and
number, particulars and
amount in individual index
of payment.

1.17. Affix initial in Box C of
DV.

Page 41

None
None
None

None
g

None

e None 3 hours Administrative Assistant
nt Accounting Division

x None
None

1 of 137

1.18. Accomplish the documen
tracking by indicating the
date and time when the
indexing is completed.

1.19. Forward DVs with
approved ORS,
document tracking and
supporting documents to
the Chief Accountant/
Asst. Chief Accountant /
Chief Disbursement
Section for review and
signature in Box C.

APPROVING

1.20. Indicate the date and time
of receipt in the documen
tracking.

1.21. Review DVs with
approved ORS and
supporting documents.

1.22. Sign /Certify Box C of DV
based on the Manual of
Authorities.

1.23. Accomplish the documen
tracking by indicating the
date and time of
approval.

1.24. Forward the duly signed
DVs and supporting
documents to the
Releasing Staff.

Page 42

nt
None

None

e None 1 day Chief, Disbursement
nt (simple) Section

None 3 days (Below Php 500,000.00)
V (complex)
Assistant Chief
None (per batch) Accountant/
nt Accountant IV

None (Php 50,000.00-
100,000.00)
None
Chief Accountant,
Accountant V

(Php 100,000.00+)

Accounting Division

2 of 137

RELEASING
1.25. Indicate the date and time

of release in the
document tracking, and
detach the same.
1.26. Forward the document
tracking to assigned staff
for encoding in the
disbursement database.
1.27. Stamp “Released”;
indicate time and date in
the DV.
1.28. Release the duly signed
DVs together with
complete supporting
documents to Approving
Authority.

TOTAL

Page 43

e None

None 2 hours Administrative Assistant
None (by batch) Accounting Division

None 3 days – 7 days
L: None

3 of 137

Note:  Salaries, wages, an
Classification of permanent/CARP

Simple Transactions:  Services rendered u
 Duly processed and Professional Service
certified simple
transactions in nature  Remittances to vario
released three (3) days to IBIG, Philhealth, etc
Approving Authority;
 Water/Electricity Exp
Complex Transactions:  Pre-travel and Reim
 Requires further  Plane fare
verification, more time to  Funding Checks
process, bulk documents  Registration and Ins
to validate, needs  Registration fees for
additional supporting
documents, with tax  Inter-agency Fund T
implications  Replenishment of C
 Duly processed and  Contracts from Cons
certified complex
transactions in nature Nationals)
released seven (7)  Purchases of Suppli
working days to Approving
Authority. above P50,000.00)
 Hotel Accommodatio
 Catering Services
 Repairs and Mainten
 Purchase/Job order
 Fuel, Oil and Lubrica
 Purchase of Supplie

Page 44

Kind of Transaction
nd other personnel benefits (RATA, etc. ) and compensation
P employees
under contract of service (consultants and other
es
ous Lending/Financing Institutions (Land Bank, GSIS, Pag-
c.)
penses
mbursement – local

surance of Motor Vehicles (LTO / GSIS)
r Seminar/Workshop
Transfer
Cash Advances
sultancy Services (Individual/Firms - Local and Foreign

ies and Equipment (other than Proc. Service and amount is

on (above P50,000.00)

nance of Buildings, Motor Vehicles, Equipment, etc.)
rs
ants Expenses
es from Procurement Service (DBM)

4 of 137

CITIZEN’S CHARTER NO. CO-AF-07. PREPA
CHECKS/ADA

The issuance/ release of checks and LDDAP-ADA serv
obligation, expenditure incurred by DENR was settled.

Office or Division: Cashier Unit, General Ser

Classification: Simple

Type of Transaction: G2B - Government to Bus

G2C - Government to Citi

G2G - Government to Go

Who may avail: All Permanent, Casual a

Regional, PENR and CEN

and Head of Attached Ag

CHECKLIST OF REQUIREMENTS

If LDDAP-ADA

1. Approved LDDAP-ADA (4 original) A

2. Disbursement Voucher and supporting documents (4 R

original) D

3. Obligation Request and Status (2 copies, original) B

4. Account/NCA balance (1 photocopy) B

If Check

1. Disbursement Voucher and supporting documents R

2. Obligation Request and Status (2 copies, original) B

3. Account/NCA balance (1 photocopy) B

CLIENT STEPS AGENCY ACTION

1. Accounting Division/ 1. Receive and record in
Authorized Approving Logbook the approved
Officials will submit LDDAP-ADA, DV, ORS
LDDAP-ADA or and/or other supporting
disbursement Voucher documents.
with complete

Page 45

ARATION, PROCESSING AND ISSUANCE OF

ves as a proof that disbursement/payment of authorized

rvices Division, DENR Central Office

siness
izen
overnment
and Contractual Personnel and Officials of DENR Central,
NR Offices, Bureaus (including Central and Regional Offices),
gencies

WHERE TO SECURE

Accounting Division or Approving Official
Requesting Party or Property and Supply Management
Division (PSMD)
Budget Division
Budget Division and DBM

Requesting Party or PSMD

Budget Division

Budget Division and DBM

FEES TO PROCESSING PERSONS
RESPONSIBLE
BE PAID TIME

None 30 min. Receiving/Releasing
(per batch) Clerk (Administrative

Assistant)

5 of 137

supporting documents Check completeness of
to the Cashier Division. signatories on the DVs, ORS
and/or LDDAP-ADA and
forward to concerned
Cashier Staff.
1.1. Check the

account/funding source
and balance of Notice of
Cash Allocation (NCA)
against amount of the
DV.

Prepare Check and
record in the Check and
Advice to Debit Account
Disbursement Record
(CkADADRec.).
1.2. Record Check/LDDAP-
ADA particulars in the
Index of Payment and
indicate Check/LDDAP-
ADA number, date, bank
name and account
number in the portion E
of the DV.
1.3. Review and sign the
Check and the ADA
portion of LDDAP-ADA.

1.4. Record in the Logbook
and forward
Check/LDDAP-ADA with
supporting documents to

Page 46

S

f

None 30 min. Cashier Staff (Cashier I)
(per batch)

k None 30 min. Administrative Assistant
(per batch)

None 30 min. Chief Cashier
(per batch)
Receiving/Releasing
h None 30 min. Clerk (Administrative
o (per batch)
Assistant)
6 of 137

Approving Officials base
on Manual of Authorities
1.5. Receive Check/ADA, DV
and other supporting
documents from Cashier
Section.
1.6. Countersign Check and
approves the LDDAP-
ADA based on Manual o
Authorities.

1.7. Forward the signed/
approved Check/LDDAP
ADA with supporting
documents to cashier
Unit.

Page 47

ed 5 min. Depends on the Manual of
s. 1 hour Approval
V 1 hour
r None Director,
Admin. Service or FMS
of
(Php 5M & below)
None
Assistant Secretary,
P- Finance or Admin
None (Php 5M-10M)

Undersecretary,
Admin. & Finance
(Php 10M-20M)

Secretary
(Php 20M +)

Depends on the Manual of
Approval

7 of 137

1.8. Receive the approved
LDDAP-ADA with
supporting documents
and record in the
logbook.

Prepare the receiving
copy and soft copy to be
forwarded to the Bank.
1.9. Receive the signed
check, DV and
supporting documents
and record particulars in
the Check Register.

Inform the
claimants/payee that the
check is ready for pick-
up/ the LDDAP-ADA was
forwarded to the bank
and to issue OR upon
crediting payment to the
account.
1.10. Release Check and Tax
Certificate to the payee
and sign the box D
portion of the DV and
attach the OR to the DV.

2. Receive check and sign
Box E of the DV, or
debited amount in ATM

Page 48

None 30 min. Cashier Staff
e (per batch)

n

e None 30 min. Cashier Staff
s (per batch) Cashier Staff

eir 5 min.
x

None
.

None

8 of 137

For service providers,
issue Official Receipt to
Cashier.

TOTAL

Page 49

L: None 5 hours & 40 min.
+ 24-hour waiting time of the bank

9 of 137

DENR CENR, PENR AND REGIONAL OFFICES

Admin and Finance Sector
(Internal and External Services)

Page 50 of 137

CITIZEN’S CHARTER NO. RO-AF-01. IS
RECORDS/APPEAL/MOTION FOR RECONSIDERA

This Certification is made upon request of DENR pers
for Reconsideration, etc. being filed in the DENR. The purpos

Office or Division: Records Unit/Section,

DENR CENR, PENR and

Classification: Simple to Complex

Type of Transaction: G2B - Government to Bus

G2C - Government to Citi

G2G - Government to Go

Who may avail: Internal: Regular Employe

External: Contract of Serv

instrumentalities and priva

CHECKLIST OF REQUIREMENTS

1. Duly accomplished customer request form (1 Pu

original) Un

2. Government issued ID (present 1 original) Re

Additional if from the Government Sector

3. Official Letter Request (1 original) Re

Additional if Requesting Party is a representative

4. SPA for representative (1 original, notarized) Re

CLIENT STEPS AGENCY ACTION F

1. Accomplish request 1. Receive, and check the
form and forward to completeness of
Receiving/ Releasing submitted
Clerk requirements, stamp
the date and time on
documents and
forward to all

Page 51

SSUANCE OF CERTIFICATION OF NO
ATION, ETC.

sonnel, official or external party of No Records/Appeal/Motion
se for the request is included in the Certification.

d Regional Offices

siness
izen
overnment
ee of DENR, including its Bureaus and Attached Agencies
vice Personnel, LGU and other government agencies or
ate individuals

WHERE TO SECURE
ublic Assistance Desk, Receiving Area or Records
nit/Section
equesting Party

equesting Party

equesting Party, Private Lawyer or Notary Public

FEES TO BE PROCESSING PERSONS

PAID TIME RESPONSIBLE

None 5 min. Receiving/Releasing Clerk
Records Unit/Section

1 of 137

documents to action
officer
1.1. Verify all

requirements and
indicate amount to
be paid in the
Request Form
1.2. Approve and sign
Request Form

1.3. Prepare/Approve
Order of Payment

2. Pay to the Cashier the 2. Accept payment and

Certification Fee issue Official Receipt (f

e
O

Page 52

None 5 min. Records Officer
5 min. Records Unit/Section
None 5 min.
Records Officer
None 5 min. Records Unit/Section

Php 50.00 Records Officer
for reference CENRO Records
purposes)
Php 100.00 Unit/Section

(for loan Accounting Personnel
purposes) PENRO/Regional Office
except when Accounting Unit/Section
covered by
Official Letter Collecting Officer
Request Credit Officer

Cashier Unit/Section

2 of 137

2.1. Check the Official
Receipt. Verify,
prepare and initial
the Certification

2.2. Initial the Certification

2.3. Determine accuracy
of the Certification
and affix signature

3. Received the approved 2.4. Release the approved
Certification Certification to the
customer and forward
the received
Customer Request
Form to Action Officer

3. File the Customer
Request Form

TOTAL:
Page 53

None 25 min. Records Officer
None (Simple) Records Unit/Section
None 3 hours
(Complex) Chief
None Concerned Unit/Section
5 min.
CENR Officer or
5 min. Records Officer
(CENR Office)

Chief, MSD or TSD or
PENR Officer
(PENR Office)

RED
(Regional Office)

10 min. Receiving/Releasing Clerk
Records Unit/Section

None 5 min. Records Officer
Records Unit/Section
Php 50.00-
100.00 1 hour & 15 min. - 3 hours & 50 min.

3 of 137