DENR Citizen's Charter (2019, 2nd Edition)

CITIZEN’S CHARTER NO. RO-AF-02. DOC
CIRCULATION DOCUMENTS*

Document Authentication is made by a requesting party
purpose for the request is included in the Request Form.

Office or Division: Records Unit/Section,

DENR CENR, PENR and

Classification: Simple to Complex

Type of Transaction: G2B - Government to Bus

G2C - Government to Citi

G2G - Government to Go

Who may avail: Internal: Regular Employe

External: Contract of Serv

instrumentalities and priva

CHECKLIST OF REQUIREMENTS

1. Letter Request (1 original) Pu

Un

2. Government issued ID (present 1 original) Re

Additional if from the Government Sector

3. Official Letter Request (1 original) Re

Additional if Requesting Party is a representative

4. SPA for representative (1 original, notarized) Re

(P

CLIENT STEPS AGENCY ACTION F

1. Accomplish request 1. Receive, check, and
form and forward to stamp date and time
Receiving/ Releasing on document. Upload
Clerk. the document to
Document Tracking
System. Forward
document to the

Page 54

CUMENT AUTHENTICATION FOR GENERAL

y for a certified true copy of a record issued by the DENR. The

d Regional Offices

siness
izen
overnment
ee of DENR, including its Bureaus and Attached Agencies
vice Personnel, LGU and other government agencies or
ate individuals

WHERE TO SECURE
ublic Assistance Desk, Receiving Area or Records
nit/Section
equesting Party

equesting Party

equesting Party, Private Lawyer, Public Attorney’s Office

PAO) or Notary Public

FEES TO BE PROCESSING PERSONS

PAID TIME RESPONSIBLE

None 15 min. Receiving/Releasing Clerk
Records Unit/Section

4 of 137

concerned Action
Officer

1.1. Check the
availability of
records.

Process the request

(photocopy and
stamp “Certified
True Copy”) and

sign the certification

or documents.

3. Pay to the Cashier the Indicate amount to P
Certification Fee. be paid in the P
Request
Form/Order of
Payment.
3. Accept payment and
issue Official Receipt.

e

Le

3.1. Check the Official
Receipt and
photocopy for filing.

3.2. Release the
approved

Page 55

None 30 min. Records Officer
(Simple) Records Unit/Section

3 hours
(Complex)

Php 50.00 Per 10 min. Collecting Officer
set + Credit Officer
5 min.
Php 5.00 per 5 min. Cashier Unit/Section
page
Records Officer
except those Records Unit/Section
with Official Receiving/Releasing Clerk
etter Request Records Unit/Section

None

None

5 of 137

4. Receive the approved Authentication to the
Certification. customer and
forward the received
Customer Request
Form to Action
Officer.
4. File the Customer
Request Form and
attachments.

P

TOTAL: P

*Confidential and Top Secret Documents are subject for appr

Page 56

None 5 min. Records Officer
Records Unit/Section

Php 50.00 Per

set + 1 hour & 10 min. - 3 hours & 40 min.
Php 5.00 per

page

roval of the Secretary.

6 of 137

CITIZEN’S CHARTER NO. RO-AF-03. SALE OF BID

The Sale of Bidding Documents are documents issue
Bidders may be asked to pay a fee to recover the cost for th
pursuant to the Guidelines on the Sale of the Bidding Docum
prospective bidders upon payment of the corresponding cost th

Office or Division : Bids and Awards Committee

DENR PENR and Regional

Classification : Complex

Type of Transaction: G2B - Government to Busin

Who may avail : Prospective Bidder/s

CHECKLIST OF REQUIREMENT

1. Letter of intent (1 original) Requ

2. Present One (1) Valid Company Identification Prosp

Card

3. Official Receipt (1 original) Cash

Additional if client is a representative

4. SPA for representative (1 original, notarized) Requ

CLIENT STEPS AGENCY ACTION FE

1. Submit letter of intent, 1. Issue Copy of the
present original and Bidding
submit copy of Official Documents.
Receipt as proof of
payment as indicated in Ph
the invitation to bid (ITB) 7
for the Bidding
Documents.

Page 57

DDING DOCUMENTS

ed to prospective bidders of certain goods or services. The
he preparation and development of the Bidding Documents
uments. The BAC shall issue the bidding documents to the
hereof.

e (BAC) Secretariat, Procurement Services,
Offices

ness

WHERE TO SECURE
uesting Party
pective Bidder Company

hier Unit/Section, DENR PENR or Regional Office

uesting Party, Private Lawyer or Notary Public

EES TO BE PROCESSING PERSONS

PAID TIME RESPONSIBLE

hp 500.00 – 15 minutes BAC Secretariat
75,000.00* Procurement Services

7 of 137

2. Register in the logbook 2. Maintain registry
and acknowledge receipt of Bidders who
of Bidding Documents. purchased the
Bidding
Documents.

TOTAL : Ph
7

*Fees of Bidding Documents based on Section 5.0, Appendix
(IRR) of Republic Act (RA) No. 9184.

Approved Budget for the Contract (Php)

500, 000 and below
More than 500,000 up to 1 Million
More than 1 Million up to 5 Million
More than 5 Million up to 10 Million
More than 10 Million up to 50 Million
More than 50 Million up to 500 Million
More than 500 Million

Page 58

15 minutes BAC Secretariat
Procurement Services

hp 500.00 – 30 min.
75,000.00

x 8 of the 2016 Revised Implementing Rules and Regulations

Maximum Cost of Bidding Documents (Php)

500.00
1,000.00
5,000.00
10,000.00
25,000.00
50,000.00
75,000.00

8 of 137

CITIZEN’S CHARTER NO. RO-AF-04. PROCES
PURCHASE ORDER, JOB ORDER, CONTRACT O

This service serves as a proof whether there is/are fun

Office or Division: Accounting Unit/Section a

DENR PENR and Region

Classification: Complex

Type of Transaction: G2B - Government to Bu

G2C - Government to Cit

G2G - Government to Go

Who may avail: Internal: Permanent Pers

External: Personnel unde

CHECKLIST OF REQUIREMENTS

If Initial Contract of Communication/Telephone and Gaso

a. Contract (3 original)

b. Annual Procurement Plan (APP) (1 certified copy)

If Supplier/Contractor/Service Provider

a. Purchase Order (P.O.)

 Purchase Order (3 original)

 Purchase Request (3 original)

 BAC Resolution (1 original, 2 photocopies)

 Abstract of Quotations (2 original)
 Quotations (3 original per supplier)
 Special Order, if applicable (1 photocopy)

b. P.O. Through Direct Contracting
 Purchase Request (3 original)
 BAC Resolution (1 original, 2 photocopies)
 Quotations (3 original per supplier)

Page 59

SSING AS TO AVAILABILITY OF FUNDS OF
OF SERVICE AND OTHER CONTRACTS

nd/s available for the purpose.

and Budget Unit/Section, Finance Section/Division,
nal Offices

usiness
tizen
overnment
sonnel
er Contract of Service, Service Provider and Supplier

WHERE TO SECURE
oline

Service Provider or Requesting Party
Procurement Unit or Section

Procurement Unit or Section
Requesting Party
Bids and Awards Committee (BAC)
Secretariat
Requesting Party & BAC Secretariat
Service Provider
Requesting Party, Regional Office or Central
Office

Requesting Party
BAC Secretariat
Service Provider

9 of 137

 Distributor Certificate or Sworn Certificate of Guara
Exclusive Distributorship Agreement (if applicable)
photocopy)

If Job Order (J.O.)
a. Repair of Vehicle/Equipment/Facilities
 Purchase Request (3 original)
 Request for Repair (3 original)
 Pre-Repair Inspection Report (1 original, 2 photoco
 BAC Resolution (1 original, 2 photocopies)
 Abstract of Quotations (2 original)
 Quotations (3 original per supplier)
b. Printing
 Purchase Request (3 original)
 Layout or e-copy of document to be printed (1 orig
copy)
 BAC Resolution (1 original, 2 photocopies)
 Abstract of Quotations (2 original)
 Quotations (3 original per supplier)

If Agency Procurement Request (APR)
a. Purchase Request (3 original)

If Contract
a. Notarized Contract (3 original)

b. Purchase Request (3 original)
c. TOR (3 original)
d. Letter Intent/Proposal (3 original)
e. Curriculum Vitae (3 original)
f. MCLE Certification, if lawyer (1 original, 2 photocopies
g. Written Concurrence from COA, if lawyer (1 original, 2

photocopies)
h. Deputation of OSG, if lawyer (1 original, 2 photocopie
If Salaries of Contract of Service

Page 60

antee Service Provider or BAC Secretariat
) (1

opies) Requesting Party
Requesting Party
Inspection Committee
BAC Secretariat
Requesting Party & BAC Secretariat
Service Provider

Requesting Party
ginal, digital Requesting Party

BAC Secretariat
Requesting Party & BAC Secretariat
Service Provider

Requesting Party

Requesting Party, BAC Secretariat or
Service Provider
Requesting Party
Requesting Party
Service Provider
Service Provider
s) Service Provider
2 Commission on Audit (COA)

es) Office of the Solicitor General (OSG)

0 of 137

b. Notarized Contract (3 original)

CLIENT STEPS AGENCY ACTION

1. Submit PO, JO or 1. Receive, record in logbook
contract with complete and forward the PO, JO or
supporting documents Contract with supporting
to Budget Unit or documents to concerned
Section. Budget Officer.

1.1. Receive and review the
completeness of
documents, initial on
the PO, JO or contract,
and forward to
Accounting Unit or
Section.

1.2. Receive, review and
certify Certificate of
Availability (CAF) for
PO, JO or contract.

1.3. Release, record and
forward to concerned
Division / Section / Unit.

TOTAL:

Page 61

Requesting Party, BAC Secretariat or
Service Provider

FEES TO PROCESSING PERSONS
RESPONSIBLE
BE PAID TIME

None 20 min. Receiving/Releasing Clerk
Budget Unit/Section

None 1 hour Budget Officer
Budget Unit/Section

None 1 hour Chief Accountant
Accounting Unit/Section
None
: None 1 hour Receiving/Releasing Clerk
Accounting Unit/Section

3 hours & 20 min.

1 of 137

CITIZEN’S CHARTER NO. RO-AF-05. PROCESS
(ORS) FOR ALL DISBURSEMENT VOUCHERS, CO

ORS is document showing the allotment availabi
requesting/originating offices in the utilization of their approve

Office or Division: Budget Unit/Section, Fina

DENR PENR and Region

Classification: Complex

Type of Transaction G2B - Government to Bus

Government

Who may avail: Internal: Permanent Perso

External: Personnel unde

CHECKLIST OF REQUIREMENTS

General Requirement

Obligation Request and Status (3 original)

If Initial Contract of Communication/Telephone and Gaso

a. Contract (3 original)

b. Annual Procurement Plan (APP) (1 certified copy)

If Supplier/Contractor/Service Provider

a. Purchase Order (P.O.)

 Purchase Order (3 original)

 Purchase Request (3 original)

 BAC Resolution (1 original, 2 photocopies)

 Abstract of Quotations (2 original)
 Quotations (3 original per supplier)
 Special Order, if applicable (1 photocopy)
b. P.O. Through Direct Contracting
 Purchase Request (3 original)
 BAC Resolution (1 original, 2 photocopies)
 Quotations (3 original per supplier)

Page 62

SING OF OBLIGATION REQUEST AND STATUS
ONTRACTS AND OTHER TRANSACTIONS

ility for the purpose. This form shall be used by the
ed budget allocation.

ance Section/Division,
nal Office

siness, G2C - Government to Citizen, G2G - Government to

onnel
er Contract of Service, Service Provider and Supplier

WHERE TO SECURE

oline End-user

Service Provider or End-user
Procurement Unit or Section

Procurement Unit or Section
End-user
Bids and Awards Committee (BAC)
Secretariat
End-user & BAC Secretariat
Service Provider
End-user, Regional Office or Central Office

End-user
BAC Secretariat
Service Provider

2 of 137

 Distributor Certificate or Sworn Certificate of Guara
Exclusive Distributorship Agreement (if applicable)
photocopy)

If Job Order (J.O.)
a. Repair of Vehicle/Equipment/Facilities
 Purchase Request (3 original)
 Request for Repair (3 original)
 Pre-Repair Inspection Report (1 original, 2 photoco
 BAC Resolution (1 original, 2 photocopies)
 Abstract of Quotations (2 original)
 Quotations (3 original per supplier)
b. Printing
 Purchase Request (3 original)
 Layout or e-copy of document to be printed (1 orig
copy)
 BAC Resolution (1 original, 2 photocopies)
 Abstract of Quotations (2 original)
 Quotations (3 original per supplier)

If Agency Procurement Request (APR)
a. Purchase Request (3 original)

If Contract
a. Notarized Contract (3 original)

b. Purchase Request (3 original)
c. TOR (3 original)
d. Letter Intent/Proposal (3 original)
e. Curriculum Vitae (3 original)
f. MCLE Certification, if lawyer (1 original, 2 photocopies
g. Written Concurrence from COA, if lawyer (1 original, 2

photocopies)
h. Deputation of OSG, if lawyer (1 original, 2 photocopie
If Salaries of Contract of Service

Page 63

antee Service Provider or BAC Secretariat
) (1

opies) End-user
ginal, digital End-user
Inspection Committee
s) BAC Secretariat
2 End-user & BAC Secretariat
es) Service Provider

End-user
End-user

BAC Secretariat
End-user & BAC Secretariat
Service Provider

End-user

End-user, BAC Secretariat or Service
Provider
End-user
End-user
Service Provider
Service Provider
Service Provider
Commission on Audit (COA)

Office of the Solicitor General (OSG)

3 of 137

c. Notarized Contract (3 original)

If Mandatory Expenses
A. Water and Electricity
 Billing Statement (1 original, 2 photocopies)
B. Communication/Telephone
 Billing/Statement of Account (1 original, 2 photoco
 Certification that Phone calls are Official in Nature
photocopies)
C. Gasoline
 Billing/Statement of Account1 original, 2 photocop
 Vehicle Trip Ticket (1 original, 2 photocopies)
 Fuel/Lubricants Requisition and Issue Slip (1 origin
photocopies)

If Government Share for Mandatory Deductions
a. List of Personnel with Corresponding amount of gover
(1 original, 2 photocopies)

If TEV (Local)
a. Approved Travel Order (1 original, 2 photocopies)

b. Itinerary (1 original, 2 photocopies)
c. Special Order, if applicable (3 photocopies)

d. (Additional Requirement for Reimbursement) Travel R
Certificate of Travel Completed, Certificate of Appear
Tickets, RER, Boarding Pass, Terminal Fee Ticket/Stu
2 photocopies)

If Cash Advances
a. Special Order of SDO/Allotment Letter (3 photocopie
b. Certificate of No Unliquidated Cash Advance (1 origin
photocopies)

Page 64

End-user, BAC Secretariat or Service
Provider

Service Provider

opies) Service Provider

e (1 original, 2 End-user

pies) Service Provider
nal, 2 Driver in duty
End-user

rnment share Personnel Section/Unit-Administrative
Division/Section or Accounting
Unit/Section-Finance Section/Division

Report, End-user and CENR Officer, PENR Officer
rance, or Regional Executive Director (RED)
ub (1 original, End-user
CENR Officer, PENR Officer, RED, USec or
Secretary
End-user, Service Provider or Destination
Office

es) PENR Officer or RED
nal, 2 Accounting Unit/Section, Finance
Section/Division
4 of 137

If Replenishment of Cash Advances

a. See COA Circular No. 2012-001 (1 original, 2 photoco

CLIENT STEPS AGENCY ACTION F

1. Submit ORS with 1. Receive and record in
complete supporting Logbook all
documents to Budget transactions needing
Unit/Section Obligations and
forward documents to
the concerned
Processor

1.1. Review, check fund
availability and
allotment, record
and assign number
in the ORS Control
Book, and initial
ORS

1.2. Review and sign
Box B of ORS

1.3. Record and forward
the documents to
Accounting
Unit/Section

TOTAL:

Page 65

opies) End-user or Concerned Office

FEES TO BE PROCESSING PERSONS

PAID TIME RESPONSIBLE

None 20 min. Receiving/Releasing Clerk
Budget Unit/Section

None 1 hour Budget Staff
Budget Unit/Section
None
None 30 min. Chief Budget Officer
None Budget Unit/Section

30 min. Receiving/Releasing Clerk
Budget Unit/Section

2 hours & 20 min.

5 of 137

CITIZEN’S CHARTER NO. RO-AF-06. PROCESSIN

Disbursement Voucher (DV) is used to pay an obligatio
purchased and services rendered.

Office or Division: Accounting Unit/Section,

DENR PENR and Region

Classification: Complex to Highly Techn

Type of Transaction: G2B - Government to Bus

G2C - Government to Citi

G2G - Government to Go

Who may avail: Internal: Permanent Pers

External: Personnel unde

CHECKLIST OF REQUIREMENTS

General Requirement

Disbursement Voucher (1 original, 3 duplicate)

Approved Obligation Request and Status (2 original) as

applicable

If Supplier/Contractor/Service Provider

a. Purchase Order (P.O.)

 Purchase Order (1 original, 2 photocopies)

 Purchase Request (1 original, 2 photocopies)

 BAC Resolution (1 original, 2 photocopies)

 Abstract of Quotations (1 original, 2 photocopies)

 Quotations (1 original per supplier, 2 photocopies)

 Special Order, if applicable (1 photocopy)

 Inspection and Acceptance Report (1 original, 2

photocopies)

 Sales Invoice/Delivery Receipt/Official Receipt (1

original, 2 photocopies)

 Certificate of Acceptance (1 original, 2 photocopie

b. P.O. Through Direct Contracting

 Purchase Request (1 original, 2 photocopies)

Page 66

NG OF DISBURSEMENT VOUCHER (DV)

on to employees, individuals, agencies or creditors for goods

Finance Section/Division,
nal Offices
nical
siness
izen
overnment
sonnel
er Contract of Service, Service Provider and Supplier

WHERE TO SECURE

Requesting Party
Requesting Party and Budget Unit/Section

Procurement Unit/Section
Requesting Party
Bids and Awards Committee (BAC) Secretariat
Requesting Party and BAC Secretariat
) Service Provider
Requesting Party, Regional Office or Central Office
Inspection and Acceptance Committee (IAC)

Service Provider

es) Requesting Party

Requesting Party

6 of 137

 BAC Resolution (1 original, 2 photocopies)
 Quotations (1 original per supplier, 2 photocopies)
 Distributor Certificate or Sworn Certificate of

Guarantee Exclusive Distributorship Agreement (if
applicable) (1 photocopy)
 Inspection Report (1 original, 2 photocopies)
 Certificate of Acceptance (1 original, 2 photocopie
If Job Order (J.O.)
a. Repair of Vehicle/Equipment/Facilities
 Purchase Request (1 original per supplier, 2
photocopies)
 Request for Repair (1 original per supplier, 2
photocopies)
 Pre-Repair Inspection Report (1 original, 2
photocopies)
 BAC Resolution (1 original, 2 photocopies)
 Abstract of Quotations (2 original)
 Quotations (3 original per supplier)
 Post Repair Inspection Report (1 original, 2
photocopies)
 Certificate of Acceptance (1 original, 2 photocopie
b. Printing
 Purchase Request (3 original)
 Layout or e-copy of document to be printed (1 orig
digital copy)
 BAC Resolution (1 original, 2 photocopies)
 Abstract of Quotations (2 original)
 Quotations (3 original per supplier)
 Inspection Report (1 original, 2 photocopies)
 Certificate of Acceptance (1 original, 2 photocopie
If Agency Procurement Request (APR)

Page 67

BAC Secretariat
) Service Provider

Service Provider or BAC Secretariat
f

Inspection and Acceptance Committee (IAC)
es) Requesting Party

Requesting Party

Requesting Party

Inspection Committee

BAC Secretariat
Requesting Party & BAC Secretariat
Service Provider
Property Unit/Section, General Services Section
(GSS)
es) Requesting Party

Requesting Party
ginal, Requesting Party

BAC Secretariat
Requesting Party & BAC Secretariat
Service Provider
Inspection and Acceptance Committee (IAC)
es) Requesting Party

7 of 137

a. Purchase Request (3 original)
If Contract

a. Notarized Contract (3 original)

b. Purchase Request (3 original)
c. TOR (3 original)
d. Letter Intent/Proposal (3 original)
e. Curriculum Vitae (3 original)
f. MCLE Certification, if lawyer (1 original, 2 photocopies
g. Written Concurrence from COA, if lawyer (1 original, 2

photocopies)
h. Deputation of OSG, if lawyer (1 original, 2 photocopie
i. Letter Request for Payment (for Resource Person,

Documentor, or Facilitator) (1 original, 2 photocopies)
j. Evaluation Report (for Resource Person, Documentor

Facilitator) (1 original, 2 photocopies)
k. Certificate of Acceptance (1 original, 2 photocopies)
If Salaries of Contract of Service
a. Notarized Contract (3 original)

b. Duly Accomplished Daily Time Record (DTR) (1 origin
photocopies)

c. Accomplishment Report (1 original, 2 photocopies)
d. S.O, if applicable (1 original, 2 photocopies)
If Mandatory Expenses
A. Water and Electricity

 Billing Statement (1 original, 2 photocopies)
B. Communication/Telephone

 Billing/Statement of Account (1 original, 2 photoco
 Certification that Phone calls are Official in Nature

original, 2 photocopies)
 Contract (1 original for first payment only)

Page 68

Requesting Party

Requesting Party, BAC Secretariat or Service
Provider
Requesting Party
Requesting Party
Service Provider
Service Provider
s) Service Provider
2 Commission on Audit (COA)

es) Office of the Solicitor General (OSG)
Service Provider

)
r or Requesting Party

Requesting Party

Requesting Party, BAC Secretariat or Service
Provider
nal, 2 Personnel Unit/Section

Requesting Party
DENR Central, Regional, PENR and/or CENR Office

Service Provider

opies) Service Provider
e (1 Requesting Party

Service Provider or Requesting Party

8 of 137

C. Gasoline
 Billing/Statement of Account1 original, 2 photocop
 Vehicle Trip Ticket (1 original, 2 photocopies)
 Fuel/Lubricants Requisition and Issue Slip (1 origin
2 photocopies)
 Contract (1 original for first payment only
 Annual Procurement Plan (APP) (1 certified copy)

If Government Share for Mandatory Deductions
a. List of Personnel with Corresponding amount of
government share (1 original, 2 photocopies)

If TEV (Local)
a. Approved Travel Order (1 original, 2 photocopies)

b. Itinerary (1 original, 2 photocopies)
c. Special Order, if applicable (3 photocopies)

d. (Additional Requirement for Reimbursement) Travel

Report, Certificate of Travel Completed, Certificate of

Appearance, Tickets, RER, Boarding Pass, Terminal

Ticket/Stub (1 original, 2 photocopies)

If Cash Advances

a. Special Order of SDO/Allotment Letter (3 photocopie

b. Certificate of No Unliquidated Cash Advance (1 origin

photocopies)

If Replenishment of Cash Advances

a. See COA Circular No. 2012-001 (1 original, 2

photocopies)

CLIENT STEPS AGENCY ACTION F

Page 69

pies) Service Provider
nal, Driver in duty
Requesting Party

Service Provider or Requesting Party
Procurement Unit or Section

Personnel Section/Unit-Administrative
Division/Section or Accounting Unit/Section-Finance
Section/Division

Requesting Party and CENR Officer, PENR Officer
or Regional Executive Director (RED)
Requesting Party
CENR Officer, PENR Officer, RED, USec or
Secretary
Requesting Party, Service Provider or Destination
f Office
Fee

es) PENR Officer or RED
nal, 2 Accounting Unit/Section, Finance Section/Division

Requesting Party or Concerned Office

FEES TO BE PROCESSING PERSONS
RESPONSIBLE
PAID TIME

9 of 137

1. Submit DV (with signed 1. Receive, record in
Logbook, assign DV
or approved Box A) with number and forward DV
with complete
complete supporting supporting documents
to concerned
documents to Accounting Staff

Accounting 1.1. Process DV as to
completeness of
Unit/Section. supporting
documents, validity
and correctness of
claims.

Compute and
deduct applicable
taxes.

Prepare Certificate
of Tax Withheld and
record particulars of
DV in Individual
Index Card.

Prepare Journal
Entry (Box B) and
affix initial in DV.

Forward to Chief
Accountant for
review and
approval.

Page 70

None 30 min. Receiving/Releasing Clerk
Accounting Unit/Section

None 3 hours Accounting Staff
(complex) Accounting Unit/Section

4 hours
(highly
technical)

0 of 137

1.2. Review DV and sign
Box C of DV, and
forward to
Receiving/Releasing
Clerk.

1.3. Release DV and
other documents to
approving authority
based on Manual of
Authorities.

TOTAL:

Page 71

None 2 hours Chief Accountant
None Accounting Unit/Section
None
PENR Officer
(PENRO)

1 hour Assistant Regional
Director (ARD) for
Management Services

(MS) or
Regional Executive

Director (RED)
(Regional Office)

6 hours & 30 min. - 7 hours & 30 min.

1 of 137

CITIZEN’S CHARTER NO. RO-AF-07. PREPA
CHECKS/ADA

This service is used to pay for the service provider for t
emoluments of regular DENR employees and officials.

Office or Division: Cashier Unit/Section and

DENR PENR and Region

Classification: Complex

Type of Transaction G2B - Government to Bus

G2C - Government to Citi

G2G - Government to Go

Who may avail: Internal: Permanent Perso

External: Personnel unde

CHECKLIST OF REQUIREMENTS

1. DV with complete supporting documents (1 original, 2

photocopies)

2. Bank account of service provider (for LDDAP-ADA) (1

photocopy)

CLIENT STEPS AGENCY ACTION

1. Submit approved DV 1. Receive DV and other
and supporting supporting documents,
documents to the review and record in
Cashier or Accounting logbook and forward to
Section/Unit from the concerned Cashier Staff
Approving Authority (Checks) or Accounting
based on Manual of Staff (LDDAP-ADA)
Authority
(For LDDAP-ADA, refer to 1.1-
1.6)

1.1. Batch-up DVs into
batch/folder

Page 72

ARATION, PROCESSING AND ISSUANCE OF

the goods purchased or services rendered, salaries and other

Accounting Unit/Section,
nal Offices

siness
izen
overnment
onnel
er Contract of Service, Service Provider and Supplier

WHERE TO SECURE
Approving Authority Based on Manual of Authority

Service Provider

FEES TO PROCESSING PERSONS
RESPONSIBLE
BE PAID TIME

None 30 min. Receiving/Releasing Clerk
Cashier Section/Unit

Receiving/Releasing Clerk
Accounting Section/Unit

None 1 hour Receiving/Releasing Clerk
2 of 137 Accounting Section/Unit

1.2. Prepare LDDAP-ADA.

1.3. Sign Box No. 1

1.4. Forward to approving
authority based on
Manual of Authority

1.5. Sign LLDAP-ADA

1.6. Forward to Cashier

(Both for LDDAP-ADA and
Checks)

1.7. Receive and check the
balance of Notice of
Cash Allocation (NCA)
against the total amount
of the DV processed

(For Checks)

1.8. Prepare Check

(Both for LDDAP-ADA and
Checks, refer to 1.9 onwards)

1.9. Record all details in
Index Card.

Page 73

None 1 hour Accounting Staff
None 15 min. Accounting Unit/Section
None 15 min.
None 15 min. Chief Accountant
None 15 min. Accounting Unit/Section

Receiving/Releasing Clerk
Accounting Unit/Section

Approving Authority based
on Manual of Authorities

based on Manual of
Authorities

None 15 min. Cashier Staff
Cashier Section/Unit

None 10 min. Cashier Staff
None 5 min. Cashier Section/Unit
3 of 137
Cashier Staff
Cashier Section/Unit

1.10. Record particulars in
Report of Checks Issued
and Cancelled
(RCIC)/Report of ADA
Issued (RADAI).

1.11. Review and sign Check.

1.12. Record and forward
Check to Approving
Authority based on
Manual of Authorities

1.13. Receive Check, DV and
other supporting
documents from Cashier
Section

1.14. Countersign Check and
ACIC based on Manual
of Authorities. Forward to
Cashier.

Page 74

None 1 hour & 30 Cashier Staff
min. Cashier Section/Unit

None 5 min. Cashier
None 10 min. Cashier Section/Unit

None 5 min. Receiving/Releasing Clerk
Cashier Section/Unit
None 5 min.
Receiving/Releasing Clerk

Management Services
Division (MSD) or
PENR Officer

Office of the Assistant
Regional Director (ARD)
for Management Services

(MS) or
Regional Executive

Director (RED)
Chief, MSD or
PENR Officer

ARD for MS or
RED

4 of 137

1.15. Record receipt of
Check/ADA and forward
to cashier staff

1.16. Record Check/ADA
particulars in the Check
Register.

Inform the clientele if the
check is ready for pick-
up, or the ADA was
already prepared for
them to issue OR upon
crediting payment to their
account.
1.17. Release Check/ADA to
customer/bank with tax
certificate (supplier)

2. Service Provider to
issue Official Receipt
and sign in Cash Book
and Box E of DV

TOTAL:

Page 75

None 5 min. Receiving/Releasing Clerk
Cashier Section/Unit

None 15 min. Cashier
r Cashier Section/Unit

or

End-user

None Cashier
None Cashier Section/Unit
: None
15 min.

6 hours & 20 min. (LDDAP-ADA), or
3 hours & 30 min. (Check)

+ 24-hour waiting time of the Servicing
Bank

5 of 137

DENR CENR, PENR AND REGIONAL OFFICES

Forestry Sector
(External Services)

Page 76 of 137

CITIZEN’S CHARTER NO. RO-F-01. ISSUANC
OWNERSHIP (CTPO)

This Certificate shows the ownership of plantations
alienable and disposable lands. The issuance of CTPO does
the area. Tree inventory for permits (e.g. TCP or PLTP) is a
per existing DENR policies, rules and regulations.

Office/Division: DENR Community En

Classification: Complex to Highly Tec

Type of Transaction: G2B - Government to

G2C - Government to

Who may Avail of the Service: Any Person, Governm

Organizations

CHECKLIST OF REQUIREMENTS

1. Letter Request (1 original, 1 photocopy) Requ
2. Title or Tax Declaration (1 photocopy) Requ

NCIP

Additional if the applicant is a representative

3. Special Power of Attorney (SPA) (1 original) Requ

CLIENT STEPS AGENCY ACTION

1. Submit letter request 1. Check completeness,
and supporting receive, record, and
documents to CENRO. forward the request to
CENR Officer.

1.1. Receive application and
forward to the Chief,
Regulation and

Page 77

CE OF CERTIFICATE OF TREE PLANTATION

or planted trees within private, titled lands or tax declared
not require a 100% inventory but just an ocular inspection in
process conducted separately from the inspection for CTPO

nvironment and Natural Resources Offices (CENRO)
chnical
Business
Citizen
ment and Private Corporations, and Non-Government

WHERE TO SECURE

uesting Party
uesting Party, Assessor’s Office, Registry of Deeds (ROD),
P, DAR

uesting Party, Private Lawyer, or Notary Public

FEES TO BE PROCESSING PERSONS

PAID TIME RESPONSIBLE

Chief/Technical Staff

Regulation and

Permitting Section

None 1 hour (RPS)

Receiving/Releasing
Clerk,

CENRO Records Unit

None 2 hours CENR Officer

7 of 137

2. Receive Order of Permitting Section
Payment and pay (RPS).
corresponding fee to
the CENRO Cashier. 1.2. Receive documents,
prepare Order of
3. Receive OR. Payment, and assign
personnel to
inspect/verify the
request.

2. Accept payment and issue
Official Receipt to the
client.

3. Conduct ocular field
inspection, and prepare
and sign report. Forward to
Chief, RPS.

3.1. Evaluate and review
report. And forward to
Forest Utilization Unit
(FUU).

3.2. Receive and review
report. Prepare two (2)
copies of CTPO and
initial on the file copy,
and forward to Chief,
RPS.

3.3. Receive and review
report. Initial file copy
and forward to CENR
Officer.

Page 78

None 30 min. Chief
RPS
Php 50.00 30 min.
Special Bill Collector
4 days Cashier
Certification (complex)
Fee Inspection Team
5 days
None (highly Chief
technical) RPS

None 4 hours

None 3 hours Chief
FUU

None 1 hour Chief
8 of 137 RPS

4. Receive approved 3.4. Receive and review
CTPO report. Approve and
sign CTPO.

3.5. Release the CTPO to
the client and retain file
copy.

TOTAL:

Page 79