August 2022 CyPress Newsletter

The North Cy-Press

A Monthly Employee Newsletter

August 2022

Our CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
mission

Above all else,
we are committed
to the care and
improvement of
human life.

2 About HCA Healthcare

Letter from Jim Brown, CEO

HCA North Cypress Team:

Effective August 22, Troy Sarver, BSN, MHA, will transition from his role as Chief Nursing Officer into a new role as Vice
President of Surgical Services covering both HCA North Cypress and HCA Gulf Coast Division. In this role, Troy will split
his time between oversight and support of the hospital’s OR, Pre-Op, PACU, Pre-Anesthesia Testing, Endoscopy, and
HOPD and OR-related projects assigned by our division. It is anticipated that Troy will spend at least half of his time
on-site at HCA North Cypress. This transition affords both us and our division to leverage Troy’s unique expertise and
experience in surgical services.

Troy has served as CNO at HCA North Cypress since acquisition in September of 2018. During his tenure, we’ve made
significant improvements in our clinical quality agenda, elevated nursing engagement, expanded our staffed beds and
IMU capacity, grown surgical services and added additional service lines and capabilities, grown emergency services
and improved our relationships with area EMS providers, and embraced HCA’s StaRN initiative with approximately 70

new graduate nurses on-boarded to-date. Troy also successfully lead our clinical team through two years of intense pressures created by the
COVID-19 pandemic and a catastrophic winter storm in 2021. Because of Troy’s leadership in staffing effectiveness, we have seldom had to close
capacity and been amongst the best-staffed hospitals in the region amidst a generational pandemic.

On August 15, Krystal Doyle, MSN, will begin her tenure as the Assistant Chief Nursing Officer at HCA North Cypress.

Krystal joins the hospital from HCA Gulf Coast Division where she served as Vice President of Nursing Operations and Analytics. Krystal has worked
with our division’s nursing leadership team since 2019. Her prior hospital experience includes HCA Houston Healthcare Northwest, UT M.D.
Andersen Cancer Center, St. David’s Medical Center (HCA) in Austin, and Houston Methodist San Jacinto. She began her career as an Emergency
Department nurse. Krystal holds a Bachelor’s of Business Administration from Baylor University. She received her Bachelor’s of Science in Nursing
from University of Texas Medical Branch and her Master’s of Science in Nursing with specialization in Nursing Informatics from The University of
South Alabama. She is actively pursuing her Doctorate of Nursing Practice. Krystal and her family reside in Cypress.

3

Letter from Kelli Nations, GCD CNO

Greetings,

Welcome to July! I don’t know about you, but time is undoubtedly moving quickly. I hope you had a wonderful
holiday and had a chance to spend time with friends and family.

Our future is bright! We are back to in-person leadership development and clinical excellence classes, and our nurse 4
turnover has decreased by more than 100%. Our nurse engagement was the highest in the company; a testament to
our nursing workforce’s commitment to our patients and the work we do collectively as a team. Give yourselves a
round of applause!

As we enter the third quarter of the year, I’m glad to share a significant update; we have hired almost 900 nurses thus far! That’s a huge
accomplishment as we continue to progress with our turnover reduction, which has been cut in half since the start of the year. We’re even starting
to see experienced nurses returning back into the workforce. It truly warms my heart to see this positive turnaround. We also currently have 75
international nurses with us today and we are continuing to actively recruit. I want to recognize our Rio and Valley team for partnering last month
and hosting a successful nurse recruitment event at Texas State Technical College. They had 16 nursing students (LVNs and RNs) inquire about
future job opportunities. Ten LVN offers and four RN offers were made that day. Awesome work team! NEW Nursing Campaign - This month you’ll
start to notice some familiar faces on our billboards as our division reintroduced our “Care. That’s why we’re here.” campaign back into our Houston
market. The key messages in this campaign focus on three important components: Purpose, Scale, and Skill. This truly is a great reminder of our
commitment to giving people a healthier tomorrow.

Letter from Wes Wesson, VP of Operations

Team,

We are making changes to our parking and valet hours starting Monday, August 15th. These changes are to
better serve you, our patients, and facility visitors.

The employee shuttle will run Monday through Friday 5:00 a.m. to midnight and Saturday and Sunday from
6:00 a.m. to 8:00 p.m.

The shuttle will pick employees up at the front and back parking stops in the blue employee parking lot and
drop off at the employee entrance at the back of the hospital.

During shift changes and peak hours, you can expect to see the shuttles every 15 minutes at either the
employee entrance or at the (2) parking stops.

The shuttles will no longer pick employees up at their individual parking spots. The courtesy golf cart will run 7:00 a.m. – 4:00 p.m.
and will pick employees up at the main hospital entrance and designated POB2 waiting zone.

We are also designating parking spaces in the front of the hospital as valet only to better accommodate our patients and visitors. This
will minimalize the wait time to get their vehicles. We are designating 13 front row parking spots for ED visitors and 14 front row
parking spots for outpatient services out-front of the main campus radiology waiting room.

We ask that the North Cypress team continue to park in their designated parking areas to ensure that we have parking for our
patients and visitors.

5

Behind the Mask - Executive Team

Jim Beck Brown Alex Brock Wes Wesson Dr. Jin Kim Junnius Pollard
COO VP Operations CMO VP Quality
CEO 13 Years with HCA
5 Years with HCA 5 Years with HCA 1 Year as VPOP 2 Years with HCA 10 Years with HCA
14 Years as CEO 1 Year as COO 4 Years as CMO 5 Years as VPQ

Bryan Shepherd Gina Garrison Troy Sarver Krystal Doyle Vicky Kahl
CFO VP Finance CNO ACNO VP HR

22 Years with HCA 30 Years with HCA 22 Years with HCA 8 Years with HCA 10 Years with HCA
10 Years as CFO 7 Years as VPF 12 Years as CNO 16 Years as VPHR

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Behind the Mask - Clinical Leadership

Julie Hoff Brenda Butler Keonna Gant Georgia McCool Jessica Biediger Allison Hall Hallie Brewer Jennifer Cook Sarah Figueroa
Director, Director, IMCU Director, Director, Director, Director, Director,
Director, Director, FSED’s OR Endo PACU/PAT
ICU & Telemetry MS2 & MS6
MS4 & MS5 ER

Steven Massey Tina Nalbone Boun Ounesisouk Vacant Vacant Jason McCuistion Vacant Jay Jasa Molly Hone
Manager, Manager, Manager, Manager, Manager, Manager, Manager, Manager, Manager,
ICU IMCU MS4
MS3 Telemetry MS2 MS6 MS6 ER FSED’s

Jan Jasa
Manager,
ER

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HOSPITAL UPDATES

Employee Assistance Program

Your job is essential. So is caring for yourself. Patients appreciate the support you give them. But sometimes, you need a
little support of your own. Give yourself the best gift you can and save the resources below for any future needs. These
resources are available to all HCA Healthcare Gulf Coast Division benefits-eligible colleagues.

For a visit with a professional, call 1.877.950.5075 or visit liveandworkwell.com – access code: HCA.

Optum can connect you and any member of your household with a therapist. In 2022, the number of free visits per topic
increased from 5 to 8 to better support the ongoing emotional needs of our colleagues and their household members.
Visit options include in-person, online, or via text through the Talkspace app.

To access Talkspace or Sanvello, two great apps that can help you and your family be your healthiest – and less stressed –
selves, visit liveandworkwell.com and enter access code HCA.

You can obtain your authorization code by calling 1-877-950-5075.

Join the Mental Health & Wellness Colleague Network by Scanning the QR code.

Hospital Updates – Join us on Facebook

9

August 2022 – Event Calendar

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

1234 56 7
National Ice DRILL: Code
Sneaker 14
Cream Sandwich Hurricane @ Fundraiser
Day complimentary Every Friday 21
in August!
in the cafeteria 10 a.m.
12 FOOD DRIVE ENDS 13
8 9 10 11

Young Professionals
Colleague Network hosts
Trivia Game in Cafeteria

11:00 a.m. – 2:00 p.m.

Pizza Party 19 20

15 16 17 18Winners Announced

22 23 24 25 26 27 28

National
Waffle Day
complimentary in
the cafeteria

29 30 31
Young Professionals
Colleague Network hosts
Leadership “Speed
Mentoring” in Cafeteria
11:00 a.m. – 2:00 p.m.

Hospital Updates – EVENTS 11

A
U
G
U
S
T

Hospital Updates

Speed Mentoring

12

Hospital Updates – EVENTS 13

A
U
G
U
S
T

Hospital Updates – EVENTS 14

A
U
G
U
S
T

CELEBRATING 47 YEARS OF CARE YEARS AT
HCA
…….. NORTH
CYPRESS

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

ANNOUCEMENT

HCA North Cypress Team:

Effective August 22, Troy Sarver, BSN, MHA, will transition from his role as Chief Nursing
Officer into a new role as Vice President of Surgical Services covering both HCA North
Cypress and HCA Gulf Coast Division. In this role, Troy will split his time between oversight
and support of the hospital’s OR, Pre-Op, PACU, Pre-Anesthesia Testing, Endoscopy, and
HOPD and OR-related projects assigned by our division. It is anticipated that Troy will
spend at least half of his time on-site at HCA North Cypress. This transition affords both us
and our division to leverage Troy’s unique expertise and experience in surgical services.

Troy has served as CNO at HCA North Cypress since acquisition in September of 2018.
During his tenure, we’ve made significant improvements in our clinical quality agenda,
elevated nursing engagement, expanded our staffed beds and IMU capacity, grown
surgical services and added additional service lines and capabilities, grown emergency
services and improved our relationships with area EMS providers, and embraced HCA’s
StaRN initiative with approximately 70 new graduate nurses on-boarded to-date. Troy also
successfully lead our clinical team through two years of intense pressures created by the
COVID-19 pandemic and a catastrophic winter storm in 2021. Because of Troy’s
leadership in staffing effectiveness, we have seldom had to close capacity and been
amongst the best-staffed hospitals in the region amidst a generational pandemic.
Jim Beck Brown, FACHE© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
Chief Executive Officer

ANNOUCEMENT

HCA North Cypress Team:

On August 15, Krystal Doyle, MSN, will begin her tenure as the Assistant Chief Nursing
Officer at HCA North Cypress.

Krystal joins the hospital from HCA Gulf Coast Division where she served as Vice President
of Nursing Operations and Analytics. Krystal has worked with our division’s nursing
leadership team since 2019. Her prior hospital experience includes HCA Houston
Healthcare Northwest, UT M.D. Andersen Cancer Center, St. David’s Medical Center
(HCA) in Austin, and Houston Methodist San Jacinto. She began her career as an
Emergency Department nurse. Krystal holds a Bachelor’s of Business Administration from
Baylor University. She received her Bachelor’s of Science in Nursing from University of Texas
Medical Branch and her Master’s of Science in Nursing with specialization in Nursing
Informatics from The University of South Alabama. She is actively pursuing her Doctorate of
Nursing Practice. Krystal and her family reside in Cypress.

Please join me in welcoming Krystal to the HCA North Cypress Family.

Jim Beck Brown, FACHE
Chief Executive Officer

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

ANNOUCEMENT

HCA North Team,
It is with great sadness that I announce the resignation of Mr. Thomas Lane,
effective Thursday, August 4. Thomas has been an integral part of the
North Cypress Medical Center team for 14 years. He started as an Assistant
Director in EVS and was promoted to the Director of EVS prior to
acquisition. Under his leadership, EVS has achieved top scores in
cleanliness and employee engagement.

Thomas has been a great leader, teammate, and friend to many in the
HCA North Cypress family. He will be greatly missed. We wish him the very
best in his future endeavors.

Samuel ‘Wes’ Wesson, MBA, FACHE
VPO/ACOO

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

ANNOUCEMENT

HCA North Cypress Family,

Regina Fick, Wound Care Manager, has announced her resignation from
HCA Houston Healthcare North Cypress, effective Thursday, July 21st.
We are very appreciative of all the hard work Regina has done over the
past 8 ½ years. She has played an integral role in the success of our Wound
Care department since 2014, and she will be difficult to replace.
In the interim, please direct all department questions to Erica White
([email protected]) until we are able to secure a
replacement.
Regina will be missed, and I would personally like to wish her the best of
success in all future endeavors. Please take a moment if you see her to
wish her well, or send her a nice note.
Alex Brock, MBA
Chief Operating Officer© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

ANNOUCEMENT

Please join me in congratulating David in his new role as Case Manager for HCA
North Cypress effective Monday, August 1st.

David was born and raised in Houston, Texas and received his ADN from Lonestar
College in CyFair. He then went on to achieve his Bachelors in Nursing from the
University of Texas at Arlington. After graduating, David accepted the position as a
StaRN at HCA West where after only 6 months, he became their charge nurse. After
2 years as a charge nurse, David was promoted to assistant nurse manager. David
decided to grow in his nursing leadership role and became board certified in
medical surgical nursing. Shortly after, HCA North Cypress requested to have David
join our team to help charge MS5. After joining the HCA North Cypress team, David
was quickly promoted to MS5’s nursing manager position where he has led the team
to many great successes. We are so grateful for the time, passion, and leadership
David has provided to his team on MS5 and our campus and general.

He will be greatly missed, but we are so excited for him to take on this new role in our
Case Management department. Case Management has always been a passion for
David. He is very detail oriented and he enjoys getting to plan for safe discharges
and assisting patients with their next steps.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

MEDICAL STAFF ANNOUCEMENT

We are thrilled to announce Dr. Steven Hebert, Pathology Medical Director,
arrival to HCA Houston Healthcare North Cypress Monday, July 11.

Dr. Hebert joins Forward Pathology Solutions (FPS) with over twenty years of
experience in surgical pathology. Dr Hebert graduated from LSU School of
Medicine in 1992 and completed a combined anatomic and clinical
pathology residency at The Ochsner Foundation in 1997.

In 2008, Dr. Hebert completed a Master’s of Science in Healthcare
Management at UTD. Dr. Hebert has served for over two decades as a
laboratory medical director in the Dallas market. He was medical director for
12 years at Medical City McKinney and served on the hospital board of
directors for 5 years.

Originally from south Louisiana he often jokes; My last name is pronounced just
like a big fuzzy animal in the woods, A-Bear.

Michiko Tisby, MBA, MLS (ASCP)CM
Director, Laboratory© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Updates

HCA North Cypress Family!
We are honored to have the opportunity to
help serve those in need in our community.
Please help us in collecting the below items.
Canned Veggies - Peanut Butter - Jelly – Tuna

July 18th – August 12th

22

CONNECT TO PURPOSE Your HCA
Houston
FWU5538 Healthcare
Chaplaincy
CareTeam
Program
Free App!

23

CONNECT TO PURPOSE

HCA North Cypress Chaplaincy Schedule

On-Call Chaplain:
Refat Fereg

(401) 578-8205

[email protected]

The chaplaincy monthly
schedule is available to
view on our HCA North
Cypress intranet site under
the chaplaincy folder!

24

PEOPLE *WOW, 20+ Years with HCA!
*WOW, 15+ Years with HCA!

Christopher Justice 8/6/2007 Amanda Escobar 8/19/2013 Damon Oates 8/13/2018 Heather Leska 8/15/2021
Christine Chi 8/6/2007 Sharon Gordon 8/19/2013 Tiffany Warren 8/15/2021
Geraldine Villanueva 8/6/2007 Katrina Quintero 8/19/2013 Damaris Romo 8/20/2018 Tatyana Lazarenko 8/15/2021
Joselito Millenas 8/13/2007 Veronica Prescher Pence 8/27/2018 Trang Vu 8/15/2021
Sharri Poor 8/27/2007 Charles Itauma 8/4/2014 William Rangel Adebusola Balogun 8/16/2021
Heather Faunce-Estay 8/4/2008 Marybeth Quilang 8/4/2014 Alexis Baxter 8/4/2019 Kristen Leever 8/16/2021
Sarah Dohallow 8/18/2008 Nghi 8/4/2014 Tiffaney 8/4/2019 Meghan Eychner 8/16/2021
Long Huynh Mai Fisher 8/16/2021
Harold King 8/18/2008 Deborah Lunsford 8/4/2014 Sarah Ouanesisouk 8/5/2019 Ricardo Bahena 8/16/2021
Jaime Lige 8/3/2009 Donna Hainey 8/18/2014 Bounthieng Williams 8/16/2021
Chenell Valentine Dickson Larson 8/6/2019 Raqena Williams 8/16/2021
Ivy Fe Luntao 8/17/2009 Curshekka Padua 8/3/2015 Ruth Moon 8/19/2019 Brea Gosserand 8/29/2021
Deshonda Ballard 8/2/2010 Chona Stewart 8/3/2015 Gayle Espinal 8/19/2019 Shilpa Wathore 8/29/2021
Susana Herrera Thompson 8/3/2015 Alex Amendt Amanda Sharman 8/29/2021
Junnius Pollard 8/16/2010 Joletha Gama 8/17/2015 Pamela Lewis 8/29/2021
Lynn Duran 8/16/2010 Lisa Montalvo 8/31/2015 Sarah Akubuiro 8/19/2019 Amber Copeland 8/30/2021
Myrna Garcia Herrera 8/31/2015 Aminah Gomez-Trevino 8/30/2021
Brittany Koch 8/1/2011 Diana Mills 8/1/2016 Henrietta Gonzales 8/19/2019 Anna Usova 8/30/2021
Maryann Yude Tran 8/1/2016 Erica Range 8/30/2021
Brandy Wallace 8/1/2011 Vanessa Itauma 8/7/2016 Roy Dieu 8/25/2019 Jacqueline Tanedo
Leonor Cabrera 8/1/2011 Angelica Romero 8/15/2016 Fatia Salgado 8/3/2020 Sarah Whetstine HIRE DATE
Hallie Brewer 8/6/2012 Pamela Figueroa 8/15/2016 An Patel 8/5/2020 Juewell Taylor 08/08/2021
Charlotte Beaver 8/6/2012 Quan Salas 8/14/2017 Cesar Coyote Christine Prater 08/16/2010
8/6/2012 Itauma Johnlewis 8/5/2018 Priyanka Bustos
8/13/2012 Luis 8/13/2018 Luciano 8/7/2020 Giovanni Savans 25
8/20/2012 Sara 8/13/2018 Blanca
8/5/2013 Hernan 8/11/2020 Griselda Zepeda-Castillo
8/5/2013 Michelle
8/17/2020 PARALLON NAME

8/23/2020 Galvan Sarah
8/31/2020 Gonzalez Edith

8/31/2020

8/2/2021

8/2/2021

8/2/2021

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

HCA North Cypress – Great Teamwork!

Ms. Butler, Mr. Sarver and Mr. Brown,

First off I would like to express my gratitude for my family’s experience with HCA, N. Cypress for the care of our loved one last year.
We reached out to Brenda/ ICU nursing director due our family member being so critically ill and the path to treatment being complicated. Brenda ,nursing staff, Drs delivered
for my sister/ family in ways we could not have imagined. The outcome looked grave and our family decided that as long as she was being given a chance to be treated we
would do our parts and leave the outcome up to God. Brenda, nursing staff, Drs were kind , invested, supportive, assisting in setting up meetings with team member, allowing
my wonderful huge family access to visit/ sit with Tyana. Once they understood our needs we could not have asked for better care. Her neurosurgeon had a complicated job but
his clear upfront communication was necessary for us to work towards a common goal and we are eternally grateful. I understand the difficulties that exist when staff is trying
to care for patients and their family members, but I know it can be done if we have the personal/ professional commitment. That’ is what my sister, as well as her immediate
family, extended family experienced the consistency of great care.

We received a positive outcome and my sister is continuing to thrive at this time. Her condition was grave and it would have been difficult if we would have lost her.
But if one is receiving the best communication, treatment/care with the warmest support - we will do better with our process if their is a poor clinical outcome. Especially if a
family has unhealed medical trauma from the past. I want to thank Brenda, who checked on my family several times a day throughput the hospitalization to make sure visiting
family were doing ok and intervening whenever necessary. We will never forget. We transferred to multiple floors throughout the hospital and my sister’s standard of care did
not decline. Everything was not perfect and we understand this, but as soon as a concern was posed things were corrected without incident. We know that staff was busy many
times, but we worked with them in a harmonious fashion. Thank you Brenda and all the staff that I did not name individually ( because I wrote them down last year and have
forgotten where I laid my notes).

Lastly , I reached out to Brenda when I learned another family member has been hospitalized and she responded quickly and spoke with me about her( with HIPPA compliance
of course ). Hospitalizations are very stressful as you know, so I am helping my family navigate through her care at this time.

26

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Miss
Ayo
Sirleaf
Emergency
Department
Nurse

27

PEOPLE RZO6664

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!
Tai Collins, Radiology Scheduler, POB2

28

PEOPLE

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!
HCA North Cypress Team Members!

Med. Surg. 2 Med. Surg. 6

Employee of the Month Employee of the Month

Janice Eveline Grace Cam

Kudos Award Kudos Award

Makeda Smith Mohamed Conteh

29

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM

Sydney Vandette, RN

Employee Health

Family: My husband, Marc, and I have
been together for 34 years. We have 3
children and I’m a new Grandmother. We
have 2 precious Pitties; Bella and Sam
Favorite color: Blue
Favorite quote: “Be a rainbow in
someone’s cloud”
Hobbies: Painting, Fluid Art, and Mosaic
Tiling
Interesting Fact: I lived in San Francisco
when the 6.9 earthquake hit
Favorite HCA Memory: Festival of Cultures
Tenure: 1 ½ years (almost)

30

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS TEAM

An Dieu, Pharm.D., BCPS

Emergency Medicine

Clinical Pharmacist 31

Family: Moved from Vietnam with my parents
and sister when I was two years old, and we
have stayed in Houston ever since!
Favorite Color: Green
Favorite Quote: “Do the best you can until you
know better. Then when you know better, do
better.” – Maya Angelou
Hobbies: Cooking, playing tennis, reading
manga, traveling, and trying out new food
places.
Interesting Fact: Travelled in Japan, Korea, and
Thailand for a whole month after graduating
pharmacy school.
Favorite HCA Memory: Everyone working
together during the 2020 Winter Storm.
HCA Tenure: 2 years

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS MANAGERS

Brandon Briggs

Manager, Technical Services

Family: Married to Jennifer Briggs for 19 32
years. Two sons that are 15 and 16. We have
3 dogs, a rabbit and a tarantula.
Favorite Color: Cobalt blue
Favorite Quote: “Be who you are and say
how you feel, because those who mind
don't matter, and those who matter don't
mind. You have brains in your head, you
have feet in your shoes, you can steer
yourself in any direction you choose.” -Dr.
Seuss
Hobbies: Video games, fishing, boating
Interesting Fact: I have a twin brother that
lives in Minnesota. He is older than me by 2
minutes.
Favorite HCA Memory: Being hired to HCA
from the Cypress Fairbanks Medical Center
acquisition.
HCA Tenure: 4 years this coming October

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS SR. LEADERS

Gina Garrison

Vice President, Finance 33

Family: Married to Gregg. Children – Tanya and
Tara. Granddaughter – Tessa
Pets: Sushi (Maltese) and Ella (Rescue )
Favorite Color: Black
Favorite Quote: “For I know the plans I have for
you declares the Lord, plans to prosper you and not
to harm you, plans to give you hope and a future”
Jeremiah 29:11
Hobbies: Golfing, Traveling, Watching the Houston
Symphony, Broadway and Houston Ballet Shows.
Watching my granddaughter Tessa perform at
Houston Ballet Academy, TUTS/Theaters and with
the school dance team.
Interesting Fact: Hit a hole-in–one at Pine Forest
Country Club
Favorite HCA Memory: Attending LDIs and seeing
colleagues and friends from other HCA facilities.
HCA Tenure: 16 years

PEOPLE

GETTING TO KNOW YOUR HCA NORTH CYPRESS VOLUNTEERS

Gladys & George Radetti

Volunteers: Surgery & ICU Waiting

Family: Married to George (also ICU 34
volunteer) for 54 years, one daughter, 4
granddaughters and one baby great
grandson.
Favorite Color: I love all colors but tend
to favor blues.
Favorite Quote: "If you want to live a
happy life, tie it to a goal, not to people
or things." Albert Einstein
Hobbies: Traveling, going to the theater,
gardening, and family.
Interesting Fact: I was born in Habana,
Cuba and George was born in Croatia!
Favorite HCA Memory: Returning to
HCA from Covid .. I felt so welcomed.
HCA Tenure: Almost 6 years.

QUALITY

HCA Clinical Excellence

The overall hospital quality scorecard ranking shows how well HCA North Cypress
performed, on average, compared to other hospitals in the HCA Healthcare System.

Scorecard Ranking Below Goal
At Goal
June 2022 Above Goal

100 out of 186th

111 84 97 89 92 78 79 81 79 96 100
81
67 63 68 64
60 60

Jan '21 Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecJan '22 Feb Mar Apr May Jun

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 35

QUALITY July 2022

Great Catch Award 36

CONGRATULATIONS

Eli Cisneros, RN

Emergency Department

A “Great Catch” is an event or circumstance that has the
potential to cause harm to a patient but never reaches the
patient due to the actions of a staff member. These type of
events are encouraged to be reported by placing an event in
Meditech. Each month, these are reviewed and one is
chosen to receive the “Great Catch Award”. All staff
members are responsible for patient safety standards but
this award recognizes a staff member that demonstrates an
exceptional commitment to patient safety.

QUALITY

Days Since Last Fall Update

has made

360+

Days with NO FALLS!

37

QUALITY

Leapfrog
Hospital
Safety
Grade

The Leapfrog Hospital Safety Grade is a composite
score made up of up to 27 national performance
measures of patient safety measures that indicate
how well hospitals protect patients from
preventable errors, injuries and infections.

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 38

HCA Clinical Excellence

Updated ICU 1EAST 2EAST MS2 MS3 MS4 MS5 MS6
7/5/2022
Number of Days Since Last HAI Event

CLABSI 51 1403 491 215 40 1163 488 1891

5/15/2022 9/1/2018 3/1/2021 12/2/2022 5/26/2022 4/29/2019 03/04/2021 5/1/2017

CAUTI 537 1403 76 712 414 400 697 1891

1/14/2021 9/1/2018 4/20/2022 7/23/2020 5/17/2021 5/31/2021 8/11/2020 5/1/2017

CDIFF 638 360 1403 678 443 1247 751 891

10/05/2020 7/10/2021 9/1/2018 8/26/2020 4/18/2021 2/4/2019 6/14/2020 1/26/2020

MRSA 55 107 1403 215 1374 1158 878 1891

5/11/2022 3/20/2022 9/1/2018 12/2/2022 9/30/2018 5/4/2019 2/8/2020 5/1/2017

Less than 100 days More than 1000 days

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

PATIENT EXPERIENCE

Inpatient Winner

East Unit

Outpatient Winner

Sports Medicine

40

PATIENT EXPERIENCE

ONLINE REVIEWS

Review: “Thank You HCA for MyHealthONE.” – Facebook Comments Review: “For starters I have never had a medical emergency and for the
first time, I did last night! I was scared beyond belief! The two women
Review: “Fantastic HCA HEALTHCARE, THANK YOU” – Facebook Reviews who work the front were amazing! Super nice and reassuring, helped
me stay calm and I could feel them checking on me when I was back in
Review: “HCA THE BEST, This Breast Cancer Survivor since 2014, the waiting room. The doctor was also great! He was honest, friendly
THANKS EVERYONE AT HCA” – Facebook Comments and to the point! For having this been my first medical emergency, I am
very pleased with my experience!” - YELP

Review: “You guys are amazing!!!” – Facebook Comments Review: “Best care ever from ER, Cath Lab, Doctors, nurses, room
service, and housekeeping. Only hospital I would use. Thanks for
Review: “They are the best!!” - Facebook Ad your super care.” – Google

Review: “Shirra Ashworth charge nurse in outpatient went . Review: “It took a few hours but nurse Christine Hernandez was on
above and beyond to help me out when communication point. Very attentive and honest. She gets 5 stars.” – Google
errors and scheduling canceling happen. She worked hard to
comfort me and make sure I was taken care of. She showed Review: “All the HCA personnel were extremely courteous and
helpful” – Google
great compassion and nursing care.” – Google

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PATIENT EXPERIENCE GUK5081

The “Top Box” score represents the most favorable response that can be
selected on the survey our patients receive.

The “Top Box” score represents the percentage of Press Ganey Surveys
with overall ratings of 9 and 10.

SERVICE LINE n TOP BOX SCORE % RANK MONTH REPORTED

Ambulatory Surgery 131 84% 28th June 2022
Inpatient 60 77% 77th June 2022
Emergency Room 106 56% 15th June 2022
Outpatient 298 78% 24th June 2022

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GROWTH

Visits Surgery Volume

Total ED Visits All Other Visits OP Surg IP Surg

3,865 4,399 4,762 4,451 4,110 4,029 4,986 4,077 3,492 4,251 4,092 4,601 4,431 179 200 134 160 212 211 215 175 180 236 185 211 225
3,999 529 480 494 466 440 514 539 370 469 552 426 472 544

2,911 2,531 2,365 Jun '21 Jul Aug Sep Oct Nov Dec Jan '22 Feb Mar Apr May Jun

2,226 1,978 1,767 2,158 2,279 1,844 1,556 1,944

1,108

Jun '21 Jul Aug Sep Oct Nov Dec Jan '22 Feb Mar Apr May Jun

Admissions Admissions HCA
North Cypress
Adj Admissions
Admissions,
1,745 1,787 1,675 1,445 1,660 1,758 1,676 1,542 1,561 1,795 1,506 1,769 1,922 Visits & Volume

787 868 862 751 860 845 821 838 811 931 747 878 956 43
Jun '21 Jul Aug Sep Oct Nov Dec Jan '22 Feb Mar Apr May Jun

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

OPERATIONS

HCA North Cypress Average Patient Length of Stay

4.25 Days

June 2022

2022 Hospital Financials

Jan '22 Feb Mar Apr May Jun

Budget© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Actual 44

OPERATIONS DYA4914

Hospital Updates Replacement of Main Hospital MRI - ED Expansion & Privatization Project -
Hospital Updates
Nuclear Medicine Camera Replacement of 1 of the 2
Replacement - Linear Accelerators (LINAC) in
Radiation Oncology -
3rd Cath Lab Capable of Neuro
Intervention - Replacement of 1 of the 2
2nd CT added in Main Hospital - original Cath Labs -

Newly-constructed ENDO & Lobby Refresh -
Radiology departments -
Hybrid OR -
Robotic Pulmonary Procedures (Ion
Robot) - 45

© 2020. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Did you find your ¾ ID throughout the Cy-Press?
Great NEWS! Stop by HR to claim your prize!

46

HUMAN RESOURCES

HCA HH North Cypress – Hope Fund YTD Updates!

19% of our employees contribute to the fund (goal is 20%)
$41,230 HCA NC employees contributed YTD in 2022
$30,919 matched by HCA in 2022
6 Grants awarded to HCA North Cypress totaling $13,400

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HUMAN RESOURCES

Diversity, Equity & Inclusion Networks

Facility Asian Hispanic/ LGBTQ Mental The Voice Veterans Women’s Young
LatinX Health & Professionals
Wellness

North Cypress An Liana Karen Brittany Junnius Troy Allison Ashley
Colleague Dieu Larson
Network Bard Lollis Pollard Sarver Horvitz Calvin
Team
Leads

Please email us to get involved! We look forward to hearing from you!

49

HUMAN RESOURCES

Diversity, Equity & Inclusion Networks

Facility Asian Hispanic/ LGBTQ Mental The Voice Veterans Women’s Young
LatinX Health & Professionals
20 Wellness
HCA 23 22 40 10 46 41
North 51
Cypress
Members

We would love for you to join us today! Scan the QR Code for more information!

50