Salon Raybon Policies and Procedures

Salon Raybon
Policy and Procedure

Revised 2015

Salon Hours:
• 35 hours a week are needed to grow a client base.
• Mandatory to arrive at work no later than 15 minutes prior to open of the day.
• Meetings and classes held in the salon are mandatory for all employees.

Required Education:
• We have to stay ahead of the game and remain the best. Our clients expect it of us.
• Travel is sometimes necessary for education; time and money will always come back to

you.

Tardiness:
• Simply not acceptable. This is a business, not a resort. After your third tardy, it will count

as one of your sick days.
• Excessive absences and/or tardiness will not be tolerated.

Dress Code:
• We are in the beauty industry; Hair, Make-up, Nails, and Clothing are to be neat, clean

and picture ready.
• No distasteful piercing or tattoos will be tolerated. Nothing over done or to the extreme.
• Tattoos and piercing that are in respectable places and of acceptable content may be

allowed.

Personal Business
• Attend to personal business on your day off, not during working hours.
• The salon phone is for salon business. Use your cell phone if it is personal.
• Cell phones are allowed as long as this freedom is not abused. Do not talk and/or text

on your cell phones on the salon floor.
• Any reason to be on your personal cell phone should be taken care of on break or lunch.

Salon Holidays:
• Management schedules Holiday time-off.
• These times may change according to the day of the week the holiday falls on.

Stylist Leave/Vacation:
• Vacation time must be scheduled in advance on the appointment book.
• There are certain times each year that vacations are not allowed (situational basis):

Mardi Gras, Easter, Proms/Graduation, Back to School, Thanksgiving, Christmas and
New Year’s Eve.

Personal and Sick Days:
• You are entitled to 3 sick days per year.
• More than 8 personal unexcused days per year is reason for termination.
• Taking days off for children or family matters is acceptable in moderation.

Attitude:
• Positive people rub off on you. Keep a smile throughout the day. If you don’t feel like it,

fake it till you make it.
• Co-workers sometimes need your help. We all work as a team. No one is better than the

next person is. T-E-A-M= Together Everyone Achieves More!
• Keep your home life at home. Unless it’s a positive thing to celebrate, check it at the

door.
• Do not disturb an employee if they are with another client unless they are expecting a

call or for an emergency.
• Never argue or openly disagree in the presence of a client. You are part of a team.

Between Appointments:
• There are times in the day that you may not have an appointment scheduled, this is a

prime opportunity to work on business building, assist another stylist, front retail shelves,
back bar cleaned and restocked, laundry, call clients to upsell or follow up.
• Aside from picking up lunch, stylist should remain in the salon for their scheduled time,
unless management verifies it.
• This is a business, there is always something that can be dusted, swept, straightened,
moved, picked up, filed, etc..
• Salon cleaning can be done anytime during the day that you are not busy with a client.
• Do not leave the salon in disarray or messy.
• Everyone helped in making the mess; everyone helps to clean it up.
• Use the eye of the client. Walk through the salon and pay attention to things the client
may see that could use cleaning, or straightening.
• Be a GIRL SCOUT, you were hired as one so act like one.

Behavior:
• We are all professionals, so act like it.
• Injuries obtained at work are to be reported to management.
• If there is any suspicion of drug use, contributing to an injury, test will be performed.
• No drinking or drug use will be tolerated at the salon, especially during working hours.
• Profane language and/or off colored jokes will not be tolerated. If your client is being too

loud, using bad language or causing discomfort for other guest, you are responsible for
calming them down, or changing the subject.
• Theft from the business or co-workers is grounds for immediate termination and cause
for legal action.
• How you carry yourself is a reflection of you and the salon. Always remember who you
are.

Social Media:
• You are a representative of Salon Raybon, the way you portray yourself on Social Media

reflects in/on the business.
• FB/IG/SC/Twitter, etc. should be respectable and acceptable pictures and verbiage of

yourself, your co-workers and your work.
Handling an Unhappy Client:
• Consultations are a must! This will eliminate 90% of any problems.
• Stylist is responsible for insuring their clients leave happy.
• If a client leaves happy with their service, but calls back later to change something that

was originally agreed on. The client is responsible for the cost of changes.
• All complaints must be brought to the attention of management.
• If service was not done correctly, or was handled unprofessionally, the stylist will be held

accountable for additional cost of fixing the problem.
• Management and Stylist are required to do their best no matter what the situation, Do

what it takes to have a happy client. (Bad news travels faster than good news)
Discounts:
• Employee and Family discounts are available, however these guidelines are to be

further explained by management.
• Unless informed otherwise, stylist and family are to pay full price on service and product.
• Due to this being a very situational subject, no set amount has been issued.
• Ask your manager for more information.

These policies affect and apply to every employee. Your policy and procedure
manual should be read, reviewed, and maintained.

ACKNOWLEDGMENT OF RECEIPT

I, _________________, am in receipt of Salon Raybon Policy and Procedure Manual.
Date Received: _________________