Annual Report 2019

Annual Report 2019





Memon Medical Institute Hospital

03 Annual Report 2019

VISION

To be a role model for caring,
curing, education, training,
research and employment.

AFFORDABLE MISSION

Quality To provide accessible and
a ordable quality healthcare
HEALTHCARE and health education to all
SERVICES with empathy, dignity and
respect, IRRESPECTIVE OF
Memon Medical Institute Hospital THEIR CASTE, CREED,
COLOR, RELIGION OR
Annual Report 2019
ABILITY TO PAY

AIM
To lead Pakistan towards
international quality of
healthcare standards while
providing quality education and
training to medical and nursing
personnel.

VALUES

o Caring o Transparency
o Teamwork o Respect
o Ethical o Integrity
o Empathy o Honesty
o Fairness o Dignity

04

CONTENTS

Chairman’s Message 05
Messages of OB Members & CEO 06
Memon Health & Education Foundation 11

• Organizational Structure 12
• Trustees of Memon Health & Education Foundation 13
• O ce Bearers Committee 15
• Board of Governors, Welfare & Audit Committee 16
• Corporate Friends & Well-Wishers of MMI Hospital 17
• Bankers’ Detail 18
• Executive Management Team 19

Committees and Meetings 22
IT Governance 26
Role of Chairman and CEO 28
Risks and Opportunities Analysis 29
Social & Environmental Responsibility 31
Our People Our Assets 33
Milestones & Future Projects 35
Walfare Department’s Report 36
Shariah Certificate 38
Lab Collection Units Map 39
MMI Hospital’s Spectacular Services 40

• OPD, Emergency, Outpatient Services 41

• Radiology, Laboratory Services 42

• Pharmecy, Vaccination, Neurophisiology, Lithotripsy Services 43

• Cardiac Catheterization, Bi-plane Angiography, Physiotherapy & Rehabilitation Services 44

• Paediatric Ward (PICU), Pulmonary Function Test Unit, Neonatal Intensive Care Unit 45

• Dialysis, LAB Collection Points 46

• Obs / Gynae, ICU, Operation Theater, Coronary Care Unit 47

• Privet, Semi Privet & General Wards, Special Care Unit 48

• Neuro Spinal Surgery, Cardio Thoracic Surgery , Endoscopy 49

Memon College of Nursing 50
Augmented Services 51

• Patients Rights 51
• Health and Information Management Services 52

Memon Medical Institute Hospital

03 Annual Report 2019

CONTENTS
53
News Update
54
• Lamp Lighting Ceremony at Memon College of Nursing 55
• Inauguration of Echocardiography Service 56
• Gift Distribution Ceremony 57
• Open Forum & Eid Milan Party 58
• Independence Day Celebration
60
Patients’ Testimonial 63
Foreign Visiting Consultants 67
Corporate Social Responibility 69
• Free Medical Camps
70
• Cochlear Implant Surgery Camp 71
• Knee Replacement, Lithotripsy, Neurosurgery Camps 72
• Diabetic Day, Paediatric, Pulmonology Camps 73
• ENT, Orthopedic, Gynaecology Camps 74
• General Surgery, Hepatitis, Dermatology
• Nephrology, Physiotherapy, Dental Surgery 75
76
Success Story
Events 77

• World Heart Day Walk 78
World Breast Cancer Awareness CME
Health Asia 2018 79

• Seminar on Cardiac Diseases at Karachi Club 80
Celebration of Breast Cancer Month
81
• SYMPOSIUM on Anti - Microbial Stewardship
Seminar on World Hepatitis Day 82
Seminar on Cardiac Diseases in Pakistan
93
• Seminar on Diabetes Day
• Seminar on World Kidney Day 94
97
Board of Governor’s Report
123
• Financial Graphs / Analysis Reports

Financial Statement 2019

• Auditor’s Report
• Financial Statements for the year ended June 2019

How you can Help? Tax exemption Certificate

Memon Medical Institute Hospital 04

Annual Report 2019

CHAIRMAN’S MESSAGE

It gives me immense pleasure to We are also delighted on achieving
present to you, once again, a detailed
account of our Performance and yet another milestone in the form of

Achievements made during the last launching the College of Nursing
Fiscal Year which ended on 30th
June 2019. which is the Second Project of
Memon Health & Education
Foundation. Tremendous needs exist

The Annual Report of Memon Health for Trained and Technically Sound
& Education Foundation provides Nursing Sta in the Healthcare field
you an overview of the achievements which indeed poses a serious
made as well as a brief about the constraint. Our College of Nursing
initiation of many mega projects has already started delivering Quality
during the Past Year and detail of our Education to the Students. We are
Future Expansion Plans. During the o ering both Degrees as well as
just-concluded Fiscal Year, the Diploma programs in various fields.

Foundation achieved several Mr. M. Ajaz Saya We are in process of Expansion of the
Milestones which is an indicator of
the E ective Strategies & Policies Hospital’s Departments including the
Hon. Chairman

which were implemented. Construction of the Dialysis,

We aim to further improve the Quality of our Services Obstetrics & Gynecology Ward, a New Outpatient
year after year by bringing together Professional Department, Construction of the Administration
Expertise and Experience in Multiple Areas, ensuring Building and the College of Physiotherapy. All these
that our Standards meet that are maintained are essential to serving the Patients better and with
Internationally, with due attention to Patient Safety. the best possible facilities.

Organizational Success is based on our Objective to
provide Excellence in A ordable Healthcare to all We are also keen to promote the Post Graduate
those who seek Medical Assistance and patronize our Training Programs as per the guidelines of the
Services. Combining Dedication and Responsibility College of Physicians and Surgeons of Pakistan. This
towards our Patients, we work towards delivering will provide a Great Opportunity for Healthcare
E cient Care and Long Term Value to all. Professionals to receive Training in an internationally
recognized Healthcare Institution.
Our robust business model delivered sterling growth
and improved revenues from July 2018 to June 2019. The Laboratory Department of MMI Hospital is one of
MMI Hospital registered consolidated annual the most important features of our growth whereby
revenues of Rs. 1,146.06 Million, reflecting 15% growth. the Lab Samples are processed in an internationally
We recorded tremendous growth in all our recommended environment. Our Lab is not only the
departments but some of the prominent areas of Backbone of our Hospital but also serving the needs
growth are Emergency, Outpatient Department, of numerous Hospitals and Laboratories across the
Inpatients, Laboratory and others. These city.
departments received a significant growth in terms of The growth and success lie in the dedication and
volume of Patients and Revenue, which indicates the e orts of our sta at every level and their
trust and confidence of patients in our diversified perseverance in striving to be better and do better in
services. their roles. I would like to extend my Sincere Gratitude
and Appreciation to the O ce Bearers of the
We also started holding Medical Camps regularly in Foundation as well as all the Dedicated Employees of
which complete treatment including the surgeries is MMIH for their Commitment, Dedication and Hard
o ered free of cost to the deserving patients. Work for the Continued Growth of MMIH.

Mr. Muhammad Ajaz Saya
Honorary Chairman

Memon Medical Institute Hospital

05 Annual Report 2019

DEPUTY CHAIRMAN’S MESSAGE

Being the Deputy Chair- We continue to value our Dedicated Team as the Most
man of Memon Health & Important and Vital Asset of our Organization as they
Education Foundation, I indeed translate Corporate Vision of the Foundation into
am indeed happy and reality by delivering High Level of Care to all the Patients.
satisfied to witness the We are constantly addressing the needs of our Team and
Past Fiscal Year as anoth- are taking necessary steps to motivate Employee Engage-
er Great Successful Year ment through a Performance-Driven culture. In doing so,
for the Foundation. The every Team Member is made to understand his or her role
Patient Care & the in contributing to the organization’s performance, thereby
Patient’s Satisfaction enhancing their commitment to uphold and maintain the
remained as Top Priority Best Standards of Service Delivery.
for the Foundation, which We took steps to transform its organizational culture and
is a regular pattern of our create a cohesive team environment. Continuous e orts
Quality Healthcare Stand- were taken to improve communication between Manage-
Dr. M. Ashraf Ebrahim ards. ment, Sta , Team Leaders and Units to disseminate infor-
mation across the organization.
Hon. Deputy Chairman We are therefore Confident to witness Continued Progress,
Stability, and Expansion in our Dedicated Services make
We are in the process of expanding the Hospital thereby the MMIH a Leading Name in Providing Quality Healthcare
increasing the Number of Beds with special emphasis on in all fields and to Everyone, in the Years to come.
Obstetrics & Gynecology and Dialysis departments. The In’Sha’Allah.
number of Patients indeed increased manifold due to the
activation of Lab Collection Points as well as through Inno-
vative Marketing Techniques. We also started the Diabetic
Clinic at Dhoraji Lab Collection Unit to facilitate the Diabet-
ics Patients.

GENERAL SECRETARY’S
MESSAGE
In the year ended 2019,
We have completed another year with several
notable achievements in the growth of the hospital. we have planned several
Among all other significant achievements, the
tremendous growth in all the departments of the expansion projects
hospital is the top accomplishment which is due to
the e orts and commitment of the employees. We including the addition of
are in process of continuously introducing new
techniques to improve the service standards. the wards and the Out-
We realize that choosing the right hospital for medical
needs has always been a di cult decision for the patient Departments to
patients. We are a dynamic organization providing
services of international standards and gained a serve more patients and
reputation of delivering quality healthcare solutions to
all without any discrimination. The combination of hopefully, these planned
most modern equipments and experienced
consultants, we have grown significantly and projects will be a valua-
delivering beyond the expectations of our valued
patients. ble addition in the

hospital.

As Honorary General Mr. Mohammad Lakhani
Secretary Board of
MHEF, I am very thankful Hon. General Secretary

to the Trustees of MHEF, Board of Governors, Hospital

Management Board, doctors, employees and others

for their support and commitment. I look forward to

their continued support for further expansion and our

progressive journey will continue of serving the

humanity.

Memon Medical Institute Hospital 06

Annual Report 2019

TREASURER’S MESSAGE

I am managing the Treasury of Memon Heath & Education Foundation and
prioritize the e ective utilization of the precious resources in the right direction
where the patients received the maximum benefits.
We are committed to create an employee friendly environment where the
patients received an international standard services. The quality standard is
directly linked to the satisfaction of the employees. We have designed a
high-performance culture through intensive employee engagement and training
programs. We lead the way in the design, measurement and evaluation of
proactive workplace policies and practices that help attract and retain talent with
skills and competencies necessary for growth and sustainability. These training
programs are very useful for both the clinical as well as non-clinical sta .

Mr. Muhammad Iqbal Bilwani

Hon. Treasurer

DEPUTY GENERAL SECRETARY’S
MESSAGE

It is my honor to be part of O ce Bearers Committee as Deputy General
Secretary and served in the betterment of the hospital. As a community hospital,
we feel a deep sense of pride and commitment to all those who place their trust
in our care. Our primary focus is to deliver exceptional care that exceeds
international standards in quality, safety and patient satisfaction. It is a privilege to
be a part of an exceptional team of people who are passionate about providing
the very best care for our patients and their families.

Mr. Kashif Habib

Hon. Deputy General Secretary

Hon. Chief Executive O cer

Memon Medical Institute Hospital

07 Annual Report 2019

CEO’S MESSAGE

Brigadier Dr. Malik Waqar Ahmad Awan, TI(M) (Retd)

The accessibility of a ordable and quality healthcare is a fundamental right of
every human being. It is the legal obligation of every state to ensure access to timely,
acceptable and a ordable healthcare of appropriate quality as well as the provision
of the underlying determinants of health. With the ever-increasing disease burden of
communicable and non-communicable diseases and with the rapid advancement in
new techniques of diagnosis and treatment, it is becoming more challenging for
every state particularly the developing and under developed.
Health care sector in Pakistan has succeeded to receive only marginal budget
allocation out of the national exchequer over the years vis-a-vis the growing
population. Therefore, despite the best possible e orts, the common man remains
devoid of basic health facilities. Due to low socioeconomic and weak financial
condition of the masses, a ordability has been a persistent challenge for common
people. Even the middle stratum of the society feels the constraint to achieve quality
health facilities from the existing healthcare industry in Pakistan.
Memon Health and Education Foundation (MHEF), a not for profit organization comprising God fearing and
generous trustees came to the forefront and decided to contribute to alleviate misery of the masses. Memon
Medical Institute Hospital (MMI Hospital), a flagship project of MHEF has been established and proudly serving the
community with a vision to be a role model for caring, curing, education, research and employment. The mission
assigned to this state-of-the-art hospital is to provide accessible and a ordable quality health care and education
to all with empathy, dignity and respect; irrespective of their caste, creed, color, religion or the ability to pay.
MHEF o ce bearers and the hospital management is continuously striving to go beyond the expectations of the
stakeholders and to utilize the generously donated funds in the most appropriate and optimal manner with due
diligence and utmost transparency. We highly regard the spirit and passion behind any donated amount for the
well-being of masses who otherwise stay deprived from quality health care due to poor financial condition and
paucity of resources. Therefore, unmatched mechanism of audit and accountability is emplaced with care to
boost the confidence of our respectable donors.

The hospital is well equipped and excellent tertiary care services are being provided 24/7 to all as per our mission
statement. Multiple free medical camps, free Lithotripsy, free Total Knee Replacements and free Cochlear Implant
Surgeries are being carried out in this iconic hospital for non-a ording patients. Besides this, the hospital runs
Outreach Centers at various locations where specialists and family physicians render their services apart from
laboratory samples collection.

MHEF is geared up to further expand the hospital facilities and new wards are being added. OPD Clinics have
been increased and facilities are being enhanced. A state of the art and well equipped Uro-Nephrology and
additional Gynae/Obstetrics units are undergoing the planning phase.

College of Nursing is successfully undertaking various courses including BSN, Critical Care and Community
Nursing. It is a matter of pride to mention that quality nursing training is being imparted. The enviable scores by
its students under the umbrella of Dow University of Health Sciences is an evidence to the sustained hard work
by its faculty. Memon College of Physiotherapy and Rehabilitative Medicine is also in the planning phase with an
aim to provide exemplary education to make a mark in health education.

The MMI Hospital team comprises of dedicated, spirited and motivated associates who are determined and
consistent to convert the dream of its founders and trustees into reality with hard work, passion, professional
excellence, dignity and respect for humanity. I am humbled to have been blessed with the support of trustees,
donors, corporate organizations and my team members!

Memon Medical Institute Hospital Zindabad! Brigadier
Pakistan Paindabad! Dr. Malik Waqar Ahmad Awan, TI(M)

(Retd)

Memon Medical Institute Hospital 08

Annual Report 2019

OBJECTIVES

LONG-TERM OBJECTIVES
• State of the art tertiary care hospital as per Pakistan Medical Commission.
• Establishment of Medical and Dental College and Research Center as part of our

commitment for quality education.
• Continue to develop the hospital infrastructure to meet the growing demand.
• Upgrade information and communication technology systems on a regular basis.
• Build on our reputation as a patient centered care with high quality safe services.

MEDIUM TERMS OBJECTIVES
• To become the top preference hospital.
• Increase brand awareness as one of the trusted and leading healthcare organization.
• Expanding the healthcare services to various segments of the society.
• Build the community confidence to attract patients’ footfall through enhancing quality

services and marketing activities, as per the international standards.
• College of Physiotherapy will be established with the recommended academic standards

and the infrastructural facilities for the students.

SHORT TERM OBJECTIVES
• To remain MMI Hospital as one of the trusted name in quality healthcare.
• Maximizing the use of hospital capacity (sta , equipments and infrastructure).
• Increasing patients’ satisfaction.
• Empower employees to make appropriate decisions and recognize their contribution.
• Addition of further courses in College of Nursing.

Memon Medical Institute Hospital

09 Annual Report 2019

Memon Medical Institute Hospital PEST ANALYSIS

Annual Report 2019

The healthcare industry depends on legislation, Health will always be a concern, no matter of age.
changes in economic rates, and technological People worry about exclusivity, new diseases, less
advancements. Whenever we see shifts in the treatment, and how much access they can have. This
government, people become worried. They worry PEST analysis of the Memon Medical Institute
that what will happen to healthcare bills? Will it be provides a glimpse into how the system works, and
inaccessible shortly? how it could change in the future.

Political Economical Social Technological

Growing political focus and Lesser propensity to pay of Changes in demographics Changes in treatments
pressures on heath cares e.g. patients Improving educational level because of technological

DRAP license Unemployment and awareness about advancements.
Government regulations e.g. personal health Using apps to connect
increased focus of GOP on Interest rates doctors with patients right
Fears, beliefs, cultural norms
NPO and their source of Devaluation of Pak rupee in their homes
funding Reluctance of consumers to Medical ethics
Social Media
Government spending spend on health care
policies on health sector New digital opportunities
creating new “e – models”
Tax rates

10

MEMON
FOUNDATION

Memon Medical Institute Hospital MEMON HEALTH AND EDUCATION FOUNDATION
ORGANIZATIONAL STRUCTURE
Annual Report 2019
BOARD
OF GOVERNORS

OFFICE Welfare Foundation
BEARERS Department Secretary

Chief Executive
O cer

Pre Audit Principal Chief Financial Medical Director
Department Memon College O cer Director Operations
GM Head of PGME
Supply Chain of Nursing Programme
Management
GM Engineering Manager GM Information GM Marketing
& Utilities Projects Technology
GM Quality
Assurance GM Human Senior
Resources Manager GSS
GM Procurement
(CAPEX) & Manager Head of Head of Head of Head of Medical
Bio Medical HIMS Physiotherapy Laboratory Surgery Internal Administrator
Engineering Head of Medical
Head of Head of OBS /Gynae Head of
Radiology Endoscopy Peads

Head of Head of Head of Head of
Nursing Pharmacy Cardiology Dialysis

Head of Head of Head of Head of OPD
ICU Emergency Operation /Filter Clinic

12 Theater

TRUSTEES

MEMON HEALTH & EDUCATION FOUNDATION

1 Mr. Peer Mohammad Diwan 32 Mr. Muhammad Amin Chapal
2 Mr. Muhammad Ajaz Saya 33 Mr. Ismail Abdul Karim Gadit
3 Mr. Pir Muhammad A. Kaliya 34 Mr. Zakaria Ahmed Bawany
4 Mr. Muhammad Zubair Amin Motiwala 35 Mr. Shabbir Haroon Bilwani
5 Mr. Muhammad Yousuf Adil 36 Mrs. Yasmin Asif Khan
6 Mr. Muhammad Yasin Saya 37 Mr. Aziz Ahmed Kath
7 Mr. Khalid Tabba 38 Mr. Iqbal Shakoor Bilwani
8 Mr. Ebrahim Qassim 39 Mr. Usman Habib Bilwani
9 Mr. Abdul Jabbar Amin Motiwala 40 Mr. Abdul Majid Alimahomed
10 Mr. Muhammad Hanif Godil 41 Mr. Saleem Dalal
11 Mr. Muhammad Iqbal Mandvia 42 Mr. M. Salim H. A. Sattar Bilwani
12 Mr. Muhammad Ashraf Bhesania 43 Mr. Mohammad Ilyas Pariyani
13 Mr. Muhammad Reyaz Ahmed 44 Mr. Muhammad Asif Zakaria
14 Mr. Zakaria Sattar Bilwani 45 Mr. Muhammad Ashraf Dawood
15 Mr. Ahmed Ebrahim 46 Mr. Arif Lakhani
16 Mr. Ahmed Tabba 47 Mr. Ahmed Shaikhani
17 Mr. Abdul Razak Diwan 48 Mr. Ahmed Abdul Karim Gadit
18 Mr. Muhammad Shabbir Kassim 49 Mr. Siraj Kassam Teli
19 Mr. Arif Habib 50 Mr. Mohammed Hanif Tawakkal
20 Mr. Haroon Tayub Bilwani 51 Mr. Shahid Soorty
21 Mr. Rizwan Diwan 52 Mr. Fuad Cochinwala
22 Mr. Muhammad Shoaib Ismail Mangroria 53 Mr. Muhammad M. Ismail
23 Mr. Shabbir Diwan 54 Mr. Mr. Habib H. Khanani
24 Mr. Muhammad Haroon Qassim 55 Mr. Amir Amin Kothawala
25 Mr. Abdul Wahab Lakhani 56 Mr. Jan Mohammad Gandhi
26 Mr. Aqeel Karim Dhedhi 57 Mr. Nowsad. A Gani
27 Mr. Arif Baig Muhammad 58 Mr. Arif Sharif Bilwani
28 Mr. Yousuf A. Razzak Mukaty 59 Mr. Munaf Ibrahim Wadalawala
29 Mr. Salim N. Mukaty 60 M. Umer Chapra
30 Mr. Haroon Aziz 61 Mr. Mohammed Ali Tabba
31 Mr. Rafiq Habib Godil 62 Mr. Muhammad Jamil Qassim

Memon Medical Institute Hospital

13 Annual Report 2019

TRUSTEES

MEMON HEALTH & EDUCATION FOUNDATION

63 Mr. Mohammad Lakhani 94 Mr. Saad Salim Bilwani
64 Mrs. Sharmin Shahid 95 Mr. Daanish Diwan
65 Mr. H A Ghani Haji Osman Adhi 96 Mr. Muhammad Asif Usman Bilwani
66 Mr. M Amin Diwan 97 Mr. Muhammad Taufiq Bilwani
67 Mr. Fawad Yusuf 98 Mr. Muhammad Altaf Bilwani
68 Mr. Amin Issa Tai 99 Mr. Abdul Samad Bilwani
69 Mr. Azneem Bilwani 100 Mr. Muhammad Amin Abdul Ghani Mandavia
70 Mr. M. Iqbal Haji Usman 101 Mr. Muzammil Shoaib Mangroria
71 Mr. A Kadir Adam 102 Mr. Salman Sohail Yasin
72 Mr. Muhammad Bashir Jan Mohammad 103 Dr. Naseem Azeez Shekhani
73 Mr. M. Rafiq Tumbi
74 Mr. A Sattar Dada CORPORATE MEMBERS
75 Mr. M. Taufique Amdani
76 Mr. Abdul Qadir Bashir 104 M/S Arif Habib Corporation Ltd.
77 Mr. Abdus Samad Arif Habib 105 M/S Z M V Rangoonwala Trust
78 Mr. M Yasin Bilwani 106 M/S Dawood Foundation
79 Mr. Asif Haji Sharif Bilwani 107 M/S Summit Bank Limited
80 Mr. Hanif A Shakoor Bilwani 108 M/S Descon Engineering Limited
81 Mr. Fahim Zakaria Bilwani
82 Mr. Saqib Haroon Bilwani
83 Mr. A Qadir Memon
84 Mr. Mohammad Irfan Motan
85 Mr. Asif Ismail Mangroria
86 Mr. Ashraf Machiyara
87 Mr. Amanullah Kassim
88 Mr. Ali Akhani
89 Dr. Muhammad Ashraf Ebrahim
90 Mr. Murtaza Ajaz Saya
91 Mr. Shoaib Khalid Tabba
92 Mr. Asif Majeed
93 Mr. Arsal Shabbir Kassim

Memon Medical Institute Hospital 14

Annual Report 2019

OFFICE BEARER’S COMMITTEE

1. Mr. Muhammad Ajaz Saya - Honorary Chairman
Honorary Deputy Chairman
2. Dr. Muhammad Ashraf Ebrahim - Honorary General Secretary
Honorary Deputy General Secretary
3. Mr. Mohammad Lakhani - Honorary Treasurer

4. Mr. Kashif Habib -

5. Mr. Muhammad Iqbal Bilwani -

1. Mr. Peer Mohammad Diwan 14. Mr. Zakaria Sattar Bilwani BOARD OF GOVERNORS

2. Mr. Muhammad Ajaz Saya 15. Mr. Ahmed Ebrahim

3. Mr. Pir Mohammad A. Kaliya 16. Mr. Muhammad Iqbal Bilwani

4. Mr. Muhammad Zubair Amin Motiwala 17. Mr. Shabbir Diwan

5. Mr. Muhammad Yousuf Adil 18. Mr. Abdul Razak Diwan

6. Mr. Muhammad Yasin Saya 19. Mr. Muhammad Shabbir Kassim

7. Mr. Khalid Tabba 20. Mr. A. Qadir Bashir

8. Mr. Ebrahim Qassim 21. Mr. Arif Habib

9. Mr. Abdul Jabbar Amin Motiwala 22. Dr. Muhammad Ashraf Ebrahim

10. Mr. Muhammad Hanif Godil 23. Mr. Mohammad Lakhani

11. Mr. Muhammad Iqbal Mandavia 24. Mr. Kashif Habib

12. Mr. Muhammad Ashraf Bhesania 25. Mr. Haroon Qassim

13. Mr. Muhammad Reyaz Ahmed

Memon Medical Institute Hospital

15 Annual Report 2019

WELFARE
COMMITTEE

• Mr. Muhammad Reyaz Ahmed
• Mr. Muhammad Ajaz Saya
• Mr. Shabbir Kassim
• Mr. Muhammad Ashraf Bhesania
• Mr. Hanif Janoo
• Mr. Irfan Abdul Wahab Lakhani

CORPORATE MEMBERSHIP

• Arif Habib Corporation Ltd.
• Zuleikhabai V.M. Gany Rangoonwala Trust
• Dawood Foundation
• Summit Bank Ltd.
• A. Razak Dawood-Descon Engineering Limited

Memon Medical Institute Hospital AUDIT
COMMITTEE
Annual Report 2019
• Mr. Abdul Qadir Memon
• Mr. M. Salim Bilwani
• Mr. Rizwan Diwan

16

CORPORATE FRIENDS
& WELL WISHERS

Memon Medical Institute Hospital

17 Annual Report 2019

MEMON MEDICAL INSTITUTE HOSPITAL

BANKER’S DETAILS

DONATION ACCOUNT ZAKAT ACCOUNT
Bank Al Habib Ltd. Bank Al Habib Ltd.

Account Title Account Title
Memon Health and Education Foundation Memon Health and Education Foundation
Memon Medical Institute Branch
Memon Medical Institute Branch
Swift Code
BAHLPKKA Swift Code
BAHLPKKA
Account No
1130-0981-000001-01-4 Account No
1130-0981-000001-02-5
Phone
(021) 3469 1094-97 Phone
(021) 3469 1094-97

AUDITOR’S DETAIL AUDITOR’S DETAIL

External Audit Internal Audit

KPMG Taseer Hadi & Co. Deloitte Yousaf Adil
Chartered Accountants Chartered Accountants
Sheikh Sultan Trust Buildings,
Beaumont Road, Karachi-75530 Cavish Court, A-35,
Telephone +92 (21) 35685847 Block 7 & 8 KCHSU
Shahreh-e-Faisal, Karachi-75350
Telephone +92 (21) 34546494-7

Memon Medical Institute Hospital 18

Annual Report 2019

EXECUTIVE MANAGEMENT TEAM

Brigadier Dr. Malik Waqar Ahmad Awan (TI) M (Retd.)
Chief Executive O cer
Brigadier Dr. Malik Waqar Ahmad Awan (TI) M (Retd.) carries an illustrious professional track
record of medical administration. He is a graduate of Army Medical College Rawalpindi, Command
and Sta College Quetta & Balochistan University, Quetta.
He holds two master degrees in Medical Administration & Business Administration in Marketing
Management. He is a Chartered Fellow of Institute of Logistics & Transport, United Kingdom and
a Chartered Member of Institute of Public Relations, United Kingdom. In recognition of his
meritorious services, he has been awarded Tamgha-e-Imtiaz (Military) by Govt. of Pakistan.
He has served in Pakistan, State of Kuwait and Royal Saudi Forces. He held various command, sta and instructional
appointments including Deputy Director Health Services, Govt. of AJ&K, Pakistan Rangers, Directorate General
Procurement (Army), Corps Chief Instructor Army Medical Corps School & Centre, Abbottabad, Deputy Commandant
Combined Military Hospital, Peshawar and Director Medical Services of a Corps actively engaged in war against Terror. He
commanded various medical outfits including the Command of a Pakistan Navy tertiary care hospital PNS Shifa at Karachi.
He retired as Brigadier and joined Memon Medical Institute Hospital in September 2018.

Prof. Qamaruddin Baloch
Medical Director

Prof. Dr. Qamaruddin Baloch is a leading general surgeon with experience of serving di erent
healthcare institutions. Before joining MMI Hospital as Medical Director, he served as a
Professor of Surgery & Dean Faculty of Surgical & Allied Health Sciences at Dow University of
Health Sciences, Dow Medical College & Civil Hospital Karachi. He also worked as Assistant
Professor of Surgery at CMCH Larkana, Service R.M.O. at Civil Hospital – Karachi, M.O. at Taluka
Hospital Sujawal District, Thatta and House Surgeon / House Physician at KMCH Jamshoro /
Hyderabad.

He is a FCPS from College of Physicians & Surgeons Pakistan and holds a MBBS degree from Liaquat Medical College,
Jamshoro / Hyderabad.

Muhammad Shahzad Farooq
Chief Financial O cer

Mr. Shahzad Farooq has more than 16 years of experience in areas of accounting, financial
management, risk management, policy reforms, regulatory compliance and business turnarounds.
He joined MMI in 2018. Before becoming MMI's Chief Financial O cer, he has served in senior roles
in the Finance and Corporate A airs functions in companies of Pakistan, Kingdom of Saudi Arabia
and Sultanate of Oman. He is an Associate member of the Institute of Chartered Accountants of
Pakistan (ICAP) and Fellow member of Association of Chartered Certified Accountant (UK).
He also holds Master’s degree in Finance from University of Karachi & attended various executive management programs
at prestigious institutions.

Dr. Muhammad Hanif Baig
General Manager

Dr. Muhamad Hanif Baig has twenty five years of proven professional experience in Hospital
Management, Planning and Development. He is associated with MMIH since 2008 as General
Manager Material Management. He has been involved in infrastructure development of MMIH and
also developed Dialysis Unit of MMIH. Before Joining MMIH, he served as Medical Director of Aziz
Tabba Dialysis Centre (Tabba Kidney Institute). In addition to that he was deputed to Tabba Heart
Institute to assist project team in planning, construction, and commissioning of hospital
departments, selection of vendor for medical equipment and installation of bio-medical
equipment. He is a graduate from University of Karachi and holds degree of M.B.B.S.

Memon Medical Institute Hospital

19 Annual Report 2019

EXECUTIVE MANAGEMENT TEAM

Imran Murtaza Butt
General Manager Human Resource
Mr. Imran Murtaza Butt is a Certified People Management Professional, having
diversified experience of leading HR and Change Management portfolios at National
Level in organizations pertaining to Manufacturing, Service and Humanitarian Sectors
for more than two decades. He holds an MBA in Management Sciences and
International Certification in HR and Training. He has recently joined MMI Hospital in
2019 with an aim to serve aligning humanity.

Mr. Masoom Warsi
General Manager Information Technology

Mr. Masoom Warsi is a well-trained and technically sound IT professional who enjoys an
illustrious track record spanning over 28 years. He possesses dynamic experience in the fields of
project and service management, cyber policy, security and compliance. An executive with cool
head and strong nerves displayed vividly particularly in di cult multicultural heterogeneous
environment. He is a vibrant team member and has been associated with Memon Medical
Institute Hospital for the last seven years.
Holds a Master degree in Management Information System, Membership of American Chamber of Commerce IT Group & a
Platinum Membership of InformationSystem Audit and Control Association (ISACA) USA. He has been awarded ‘Certificate
of Appreciation’ by American Chamber of Commerce IT Group in recognition of his meritorious services.

Mohammad Yaseen

General Manager Marketing

Mr. Muhammad Yaseen is a Marketing and Business Development professional with extensive
experience in healthcare, logistics, hospitality sectors within Pakistan and abroad.
He holds a degree of MBA with specialization in Business Management and Finance and
possesses a professional work chronicle over 20 years.
He is privileged to serve the world’s topmost organizations in Australia, South Africa and
Pakistan such as Myer Australia Limited, DHL Worldwide Express and Karachi Marriott Hotel
which cleaves to a diversified experience. He is working as General Manager Marketing and
involved in the Brand Management, Marketing Communication, Brand Activation, Competitive Analysis, Patient Satisfaction and
Business Development.

Mr. Fareed Ahmed
General Manager Maintenance

A Professional Engineer with Bachelor of Electrical Engineering (BE, Electrical) from NED
University of Engineering & Technology, Member of Electrical Engineers of Pakistan .
A dynamic, enthusiastic and energetic person equipped with strong interpersonal skills & an
overall experience of around 28 years of installation, operations and maintenance of Engineering
utilities with leading national concerns. Have held the portfolios of Manager Electrical, Manager
Utilities and General Manager Maintenance during my professional voyage.

He was associated with the leading manufacturing concerns in Karachi and successfully spearheaded Electrical & Utility
functions.
He is associated with MMI Hospital since last ten years and involved in Engineering / Planning and the Execution of
Operation Theaters ,MRI CT Scan and Isolation Rooms.

Memon Medical Institute Hospital 20

Annual Report 2019

EXECUTIVE MANAGEMENT TEAM

Dr. Muza ar Uddin Dr. Nasreen Majid
M.B.B.S, F.C.P.S M.B.B.S, M.C.P.S, FRCOG
Head of Surgery Dept. Head of Obs / Gynae Dept.

Dr. Anila Haroon Dr. Abdul Rabb
MBBS, DCH, F.C.P.S. Fellowship MBBS, MCPS, FCPS, MRCP
Head of Paediatrics Dept. Head of Internal Medicine Dept.

Dr. Abdul Rehman Qureshi Dr. Muhammad Shoaib Siddiqui
M.B.B.S, F.C.P.S F.C.P.S., MACG (USA) (Gastro)
Head of Nephrology Dept. Head of Gastroenterology Dept.

21 Memon Medical Institute Hospital

Annual Report 2019

COMMITTEES
&

MEETINGS

COMMITTEES & MEETINGS

Memon Health & Education Foundation (MHEF) Board of Governors (BOG) consists of twenty-five
Members. Board is headed by the Chairman of the Foundation, O ce bearers elected by BOG. O ce
Bearer (OB) consists of five members who meet regularly every month to provide guidance and
support to the Management Team. Twelve meetings of the O ce Bearer were held during the
financial year ended on 30 June, 2019. The attendance of the meeting of OB is presented in the Board
of Governance’s report included in the Annual Report.

Audit Committee Members of the Committee are:

The Audit Committee is established to review the Mr. Abdul Qadir Memon (Chairman)
principles, policies and practices adopted in the Mr. M. Saleem Bilwani
preparation of the financial statements of the Mr. Rizwan Diwan
Foundation. It aims at ensuring that the Annual Report
of the Foundation and any other announcement Patient Welfare Committee
relating to financial performance comply with all
statutory requirements. The terms of reference include: The Patient Welfare Department of MMIH is
responsible for providing the financial assistance to
• to determine and monitor compliance with the deserving patients. The patients who are unable
statutory requirements and with the best practices to a ord the cost of the treatment and are in
of corporate governance; desperate need of support are treated through the
Welfare fund.
• to oversee the process for selecting the
internal/external auditors, their appointment, MMIH provides treatment to the deserving patients
reappointment and removal; to approve the audit who do not have access to life-improving care as they
fee or any fees in respect of non-audit services can’t a ord to bear the continuous escalating cost of
provided by the internal/external auditors ensuring the medical treatment.
that the provision of non-audit services does not
impair the internal/external auditors’ independence The Patient Welfare Department operate through the
or objectivity; support of the donors of the hospital through the
Zakat and other donations. We have established two
• to ensure coordination between the internal and separate accounts in our banks whereby the Zakat are
external auditors of the Foundation; deposited by the donors in the Zakat accounts and
the other account is the donation account.
• to review the external auditors’ audit report;
• to review the findings of the audit with the external These funds have been provided by the donors to
fulfill the needs of providing treatment facilities to the
auditors including, but not limited to: a discussion disadvantaged patients and this act will heal the
of any major issues which arose during the audit; wounds of the ailing humanity.
materiality levels; key accounting & audit We use the Zakat e ciently through the smooth
judgments; levels of errors identified during the process of the Welfare Department. Based on 100%
audit; and the e ectiveness of the audit process; merit policy, only the needy patients receive the
• to ensure that the internal audit function has financial assistance through the welfare funds.
adequate resources and is appropriately placed; Operating daily nonstop from 9:00 am to 9:00 pm,
• to determine that the internal control systems the Patient Welfare Department ensures that the
including financial and operational controls, applicant get the financial assistance without and
accounting systems and reporting structures are discrimination. As a result, we help to transform the
adequate and e ective; lives of more than 40,000 patients annually.
• to consider major findings of internal investigations We are committed to continue our e orts to provide
of activities characterized by fraud, corruption and every possible benefits to the people as it is the
abuse of power and management's response fundamental right of every human being to get the
thereto; to consider any other issue or matter as medical treatment.
may be assigned by the O ce Bearer. Two meetings of the committee were held in the
Three meetings of the committee were held in the financial year ended 30 June, 2019.
financial year ended 30 June, 2019.

Memon Medical Institute Hospital

23 Annual Report 2019

Members of the Committee are: • Approve cases processed by GM MMD above the
certain limit (i.e. Rs. 125,000/-).
Mr. Muhammad Reyaz Ahmed
Mr. Muhammad Ajaz Saya • Review and ensure that general term and condition
Mr. Shabbir Kassim agreed with the suppliers are optimal in all respect.
Mr. Muhammad Ashraf Bhesania
Mr. Hanif Janoo • Review the quantities being purchased are
Mr. Irfan Abdul Wahab Lakhani according to the requirement and ensure that
competitive bids/quotations have been obtained.
Executive Committee
• Appraisal of supplier and their performance is to be
The Executive Committee will review strategic and done by MMD.
day to day matters with relation to e ective and
e cient hospital functioning and deliberate / decide • Explore the possibilities of bulk purchase by
on critical administration and clinical issues combining contracts/purchases of sister concerns,
maintaining confidentiality of information presented where possible;
and shared.
• Providing Organizational Direction and Acting on • Recommend cases of capital items for appropriate
approval and arrangement of funds may be referred
Behalf of the Board to concern o cials.
• Providing Organizational Oversight review strategic
• Approve all emergency medicines/med-surgical
and day to day matters with relation to e ective items purchases from market on immediate basis –
and e cient post facto
• Managing High-Level Workplace Issues of a Serious
Nature Members of the Committee are:
• The executive committee also enhances
communication between the board, committees Brigadier Dr. Malik Waqar Ahmad Awan (TI) M (Retd.)
and sta and Members of the executive committee Prof. Dr. Qamaruddin Baloch
are often the glue that facilitates cohesiveness by Mr. Muhammad Shahzad Farooq
keeping everyone in the loop with alignment and Dr. Muhammad Hanif Baig
decision-making
Six meetings of the committee were held in the Continuous Quality
financial year ended 30 June, 2019 Improvement Committee
(CQIC)
Members of the Committee are:
The aim of the CQIC is to monitor and evaluate the
Brigadier Dr. Malik Waqar Ahmad Awan (TI) M (Retd.) clinical and non-clinical quality improvement
Prof. Dr. Qamaruddin Baloch activities and suggest mitigation measure for the
Mr. Muhammad Shahzad Farooq arising issues and recommendation for continuous
Dr. Muhammad Hanif Baig improvement
Mr. Imran Murtaza Butt
• To ensure the Continuous Quality Improvement
Purchase Committee System is implemented in all the departments of
MHEF
The Purchase Committee is established to review the
purchase made by Material Management Department • review quality standards of all the departments
(MMD) over a certain value to ensure the best deal identify and define the indicators to standardize the
has been made in the interest of the institution. The process of recording and reporting
silent feature of terms of reference include:
• CQIC provide assistance, make decisions for
acceptance and rejections, and can also interfere to
provide recommendations with reference to the
prevailing quality standards (local and
international).

Memon Medical Institute Hospital 24

Annual Report 2019

Members of the Committee are: Hospital Ethics Committee

Brigadier Dr. Malik Waqar Ahmad Awan (TI) M (Retd.) The Hospital Ethics Committee will have the overall
Prof. Dr. Qamaruddin Baloch responsibility to facilitate the establishment of a
Major (Retd.) Faiz Bari community of health care professionals at MHEF who
Mr. Imran Murtaza Butt are sensitive to issues of ethics in health care.
Dr. Waheed Saleh Jumani • The Committee assist in decision making process in

Health Safety and Risk the face of ethical dilemmas, to benefit patients,
Management Committee families and healthcare professionals
• The Committee review ethical implications of
The aim of the policy is to implement “Safety Goals” institutional policies that have impact on patient
to minimize patients, sta , visitors and organizational care processes.
risk of adverse occurrence through integrated safety • The Committee review and approve research
program in the hospital. proposals pertaining to clinical research involving
• To ensure an adequate reporting of untoward hospital patients.
• The Committee provides three specific services:
events and data collection for all adverse Ethical Consultative Service, Ethics Reviews and
occurrences, then data analysis and corrective Education
actions for improvement. The untoward/ adverse
occurrences can be organized as: Rate Based, Members of the Committee are:
Sentinel Events and Near Miss: Root because
analysis is to be conducted for only sentinel events, Brigadier Dr. Malik Waqar Ahmad Awan (TI) M (Retd.)
near miss. Pattern and Trend is identified for Rate Prof. Dr. Qamaruddin Baloch
Based Occurrences. Remedial solution is to be Mr. Muhammad Shahzad Farooq
found for identified problems and implemented for Mr. Hayat Rajput
improvement through proper channel. Major (Retd.) Faiz Bari
• There is a safety of patients, visitors and sta Mr. Imran Murtaza Butt
educational and orientation program. All the Dr. Waheed Saleh Jumani
members are to participate and give lectures on
general and/or specific safety subjects to educate Pharmacy and Therapeutic
the sta about the safety aspects and measures. Committee
The safe patients care is to be the core of the
program. The Pharmacy and Therapeutic Committee (PTC) is a
committee of clinical and pharmacy experts and serves
• To find the cause(s) of the identified adverse as a liaison between the Health Care sta , Pharmacy
Occurrence / Variance / Accidents (OVAs), and Procurement on all matters pertaining to the use of
recommend remedial solutions, implement it and drugs in the hospital. Its prime objective is to achieve
follow up for e ectiveness. optimal patient care and safety through rational drug
therapy.
• To identify the areas/aspects with the potential of
risk to life and health of the personnel (Patients, Five meetings of the committee were held in the
Sta and Visitors) and/or hospitals property take financial year ended 30 June, 2019
proactive measures to control and avoid it.
Members of the Committee are:
Members of the Committee are:
Prof. Dr. Qamaruddin Baloch
Mr. Fareed Ahmed Dr. Muhammad Hanif Baig
Dr. Haroon Diwan Ms. Nida Gul
Mr. Melvyn Francis Dominic Souza Dr. Abdul Rehman Qureshi
Major (Retd.) Faiz Bari All Clinical Consultants
Dr. Waheed Salah Jumani
Mr. Amir Buksh
Ms. Faiza Shoaib
Mr. Hayat Rajput

Memon Medical Institute Hospital

25 Annual Report 2019

IT GOVERNANCE

The company IT Master plan has been developed to e ectively response to a revolution of digital technology
to oversee IT architecture to be transparent, flexible and responsive to the business strategic direction. MMIH
has developed information technology system to provide an e ective and secure services in order to support
the business sustainable growth. The company set up Digital Center of Excellence Department to cope with
digital transformation and adapt the technology to the fullest capabilities in developing business and
employee’s digital capabilities and encouraging the anticipation in a fast-pace technology transformation
throughout the organization in creating new work culture within the company

The Information Technology Steering Committee (hereafter referred as ITSC) is responsible for establishing a
shared vision of how information technology can add value to MMIH and assess the measure of the business
value being delivered by IT. The responsibilities of the ITSC are as follows:

Strategic Risk Management

• Drive IT and MMIH business strategy alignment so • Ensure close linkage of IT with MMIH’s risk
that IT goals are aligned with MMIH’s goals. management activities.

• Facilitate the involvement and commitment of • Identification and management of IT risks &
executive management through clearly defined roles identification of potential opportunities to improve
and accountabilities for IT decisions in five critical IT practices.
areas: investments, projects, risk, services and data.
• Review and approve Information Security Policies
• Ensure technology projects are selected based on related to the security of IT assets & privacy of
their potential impact and risk to the MMIH, as well as critical business and customer data.
their strategic value.

Structure and Operations Performance Measurement

• Ensure that IT is adequately and appropriately • Establish metrics and goals against which to measure
structured and resourced to meet its goals and the performance of IT.
business expectations as to current operations and
future goals. • Perform ongoing evaluation of IT value and
performance of IT services and ensure that IT delivers
• Prioritize project assignment to IT by focusing on the required services at the acceptable performance
important IT processes that increase business value levels. Approve remediation plans when there is
and core business competencies that IT must non-achievement.
support.

• Act as a final escalation point for major IT/business
issues and their resolutions.

• Review and ensure the adaptability and flexibility of
IT services to changing needs of MMIH in accordance
with changing business and IT environment.

• Have clear external sourcing strategies

Memon Medical Institute Hospital 26

Annual Report 2019

Disaster Recovery Plan

Business continuity planning and Disaster recovery planning are the most crucial elements of a business but
are often ignored. Businesses must make a well-structured plan and document for disaster recovery and
business continuation, even before a catastrophe occurs. Disasters can be short or may last for a long time, but
when an organization is ready for any adversity, it thrives hard and survives.
Information systems are critical for the operations which depend on them to:
• Deliver services
• E ciently and e ectively manage operations
• Fulfil their statutory obligations.

An information technology disaster recovery plan (IT DRP) has been developed in conjunction with the
business continuity plan.
• Oracle automatic archiving technology is used to backup data from live environment to a backup server
machine placed on a di erent floor. In case of any destruction or loss of data in Live Server machine, Backup
server can be brought into operational. Periodical testing of backup database is scheduled and tested.
• In addition to having archived backup on backup server machine, data is also backup on external USB Hard
drive & and on cloud at Cyber net on daily basis. This data can also be restored and used if such situation
arises. Log file generated for successful completion of backup procedure are checked regularly.
• Application and Report Server can be switched to backup server with 5 to 10 minutes.
• Database Server will take 15-20 minutes to switch over.
• All the departments have Business Continuity Plan prepared and placed with them.
• As soon as Disaster is announced and switch over to business continuity place, sta can start operation on
define manual process.

Memon Medical Institute Hospital

27 Annual Report 2019

ROLE OF CHAIRMAN & CEO

Role of the Chairman Role of the CEO

The Chairman of the Board of Directors ensures that The role of the CEO remains vital in ensuring e ec-
the Memon Medical Institute Hospital’s strategy and tiveness in implementation of the Board Directives
overall focus is aligned towards achieving the MMI and alignment of the Hospital’s Executive Committee
Hospital Vision. The Chairman’s role is of a visionary in achieving its Mission of provision of a ordable and
leader, who provides direction and guidance to its accessible quality health care for all:
members in executing their role in an optimum
manner in compliance with statuary regulations. a. To ensure execution of the MMI Hospital strategy
in line with the Board of Governors and O ce
a. To ensure that all members remain committed Bearers Directives,
towards the overall goals of the Board of Governors
and enhance their participation, providing them b. To ensure that the Memon Medical Institute
opportunity to express their opinion based on their Hospital maintains and enhances its financial
experience / credentials; position as per the overall Hospital Strategy,

b. To ensure that the Board of Governors are properly c. To e ciently allocate and manage Memon
informed and that su cient information is Medical Institute Hospital’s resources, funds and
provided to enable the Board of Governors to form budgets, ensuring attainment of its long-term
appropriate judgements. strategic goals.

c. To ensure that dissent of the Board of Governors, if d. To establish and enhance internal controls to
any, is properly recorded in the minutes of support the fast-paced growth of the Memon
meetings. Medical Institute Hospital;

d. To facilitate the Board of Governors in fulfilling its e. To develop good liaison with the Board of
role e ectively and swiftly in line with regulatory / Governors, O ce Bearers and to ensure
statutory requirements. alignment of managerial e orts for achievement
of desired goals in a timely manner;
e. To ensure that the CEO and sub committees,
perform their designated functions with due
diligence in a timely manner to enhance the
e ectiveness and e ciency of the Board.

Memon Medical Institute Hospital 28

Annual Report 2019

Risks and Opportunities Analysis

As a non-profit business, we face many risks and related opportunities. How we manage these risks and capitalize on opportunities, ensures the
sustainability of our operations. The analysis below highlights the key risks and related opportunities we face as a hospital. These risks are reviewed
through internal operational mechanisms.

RISKS DESCRIPTION OF THE RISK HOW WE ADDRESS POTENTIAL STAKEHOLDERS
Regulatory AND ITS CONTEXT THIS RISK OPPORTUNITY IMPACTED
compliance Through transparent
The healthcare industry worldwide is subject Proactively monitor and, where possible, engagements, we • Patients
Management to an increasing number of regulations. The provide input for any new proposed have the opportunity • Doctors
succession MMIH is required to comply with applicable legislation: to enhance our • Government
planning laws and regulations in Pakistan. • Ensure compliance through our quality relationship with • Employees
standards variety of • Suppliers
• Established a multi-disciplinary team to stakeholders, • Industry regulatory
engage extensively with the regulatory including regulatory
bodies and e ectively communicate our bodies. Bodies
position on the various issues. • Donors/Trustees

Due to the highly specialized nature of the Executive succession planning in place: Through targeted • Employees
healthcare industry, certain management • Successors identified and monitored succession planning, • Patients
employees and executives have a significant • Strong focus on bolstering the we ensure business
impact on the hospital’s performance as a continuity and are
result of their years of experience within the leadership team able to attract
organization. Losing these key employees • Continuous training programs for talented leaders.
over a short time frame could hamper
performance. professional development.

IT We rely on our IT systems to deliver quality • Regular risk assessments performed, By investing in our IT • Patients
infrastructure, service to our patients. There is a risk of with disaster recovery tests performed infrastructure, we are • Doctors
disaster failure to maintain reliable information regularly. Full disaster recovery able to o er better
recovery systems for business operations as well as capability maintained and aligned with and more e cient and specialists
and project in the event of an IT disaster. Furthermore, business agreed tolerances. service to our • Government
implementation there is an implementation risk regarding patients, lowering the • Employees
information management projects which • Rigorous project management cost of care while • Suppliers
are underway to improve the existing methodology is followed with strong maintaining quality.
infrastructure and ensure better and wide business sponsor leadership and
integration. oversight.

Risks and Opportunities Analysis

RISKS DESCRIPTION OF THE RISK HOW WE ADDRESS POTENTIAL STAKEHOLDERS
AND ITS CONTEXT THIS RISK OPPORTUNITY IMPACTED
Challenges of
Clinical There is a general shortage of Clinical Clear recruitment and retention strategy in Through our • Doctors
Human Human Resources in the healthcare place, including: interventions, we can and specialists
Resources markets, which may impact the • Facilitation of continuous professional assist in alleviating
organization's growth prospects. development training to specialists critical skills • Patients
• Ongoing engagement shortages, while also • Employees
• Doctor partnership model and support positioning MMIH as a
policy business that
• Improved infrastructure and equipment supports the doctors,
at facilities we are associated.

Medical Adverse events in the Clinical Practice Quality Management System (QMS) is in Through an ongoing • Patients
Practice and Health provision by health providers place in MMIH to ensure quality healthcare is focus on quality and a • Doctors
Challenges, could a ect patients. These events or provided. Appropriate compliance processes clear communication
Legal Disputes legal disputes arising out of medical are in place in the operations: strategy, we can and specialists
and other malpractice claims could a ect the • Insurance has been planned for enhance and protect • Government
Reputational organization’s reputation and medical malpractice claims, and our reputation • Employees
Risks doctors are required to obtain doctor • Donors/Trustees
medical malpractice insurance
relationships with key stakeholders.
Furthermore, events outside of our
control can adversely impact our brand.

• Analysis of trends in clinical risks and
clinical interventions are developed to
mitigate the clinical risk going forward

• Quality review meetings are held where
new initiatives and the progress of
existing initiatives are discussed

• A media strategy is in place for dealing
with complaints raised through the
media, as well as other media-related
issues

SOCIAL & ENVIRONMENTAL
RESPONSIBILITY

Memon Medical Institute Hospital as a tertiary healthcare hospital aims to provide continuum
of care. The day to day operations of the hospital is to treat patients with the best-possible

care with the compliance of social and environmental responsibility.

MMI Hospital operates under the framework of social and environmental impact.

Waste Management

The most important factor for the hospital is the management of healthcare services and the disposal of the
hospital wastage. We have developed and strongly implementing a mechanism for waste management under
the international guidelines of waste management as well in accordance with Sindh Environmental Protection
Agency. As such, a process is also in place to address hazardous waste and our sta members are educated on
the management thereof to ensure no harm comes to anyone present in the premises. All hazardous material is
labelled and documented and disposed of safely in order to prevent any adverse e ects and thereby guarantee
the people’s safety.
We have developed the standard protocols for waste segregation from point source through waste
categorization via color coding. The color coding helps the relevant sta to handle and dispose as per the
guidelines and reducing the errors of handling the hospital waste which may cause serious consequences, if
thrown carelessly. Our waste management e orts were also appreciated by Sindh Healthcare Commission
during their recent survey of our hospital.

Maintenance of Equipment

We conduct maintenance activities according to a maintenance cycle, guided by the Biomedical Engineers. The
hospital also performs random checks throughout the day to ensure consistent patient safety and care is
upheld. Emergency maintenance requirements are forwarded to a centralized location, recorded and assigned
to the relevant department to address issues speedily and e ciently. All our equipments are routinely and
timely calibrated.

Infection Control

Infection control is the core component of our hospital environmental services which has an impact on the
physical environment for all, including the patients, their attendants and the hospital sta . Our IPC (infection
prevention and control) infrastructure such as isolation precaution (negative pressure) have been designed up
to the international standards. Infection control standard protocol applied in all stages of the operations with
the integration of our state of the art Central Sterilization Department and General Support Services
Department. The Patient Cross Infection Protection measures are implemented at all the stages of the patient
care to ensure that the patient receive completely safe treatment. The hand sanitizers are placed at every
important spots of the hospital and the wash-basins and to persuade the visitors for hand cleaning.
Handwashing & use of hand sanitizers is encouraged by pasting the posters throughout the hospital.

Memon Medical Institute Hospital

31 Annual Report 2019

Intra-Hospital Movement Patient Friendly Environment

The management have initiated the special arrange- We have developed a functionally e cient and
ment for the Intra-Hospital Movement of the patient hygienic environment to create a pleasant, stress
in which the specially trained and dedicated sta reducing and climate compatible atmosphere. We
move the patients from one area to another. In order strongly believe that the patient’s treatment along
to make the smooth process, we have recruited with the psychological and emotional needs of the
porters who are always on the Stand-By mode to patients are directly e ecting one another. MMI
respond to any call from the patient’s care areas. Hospital well maintained gardens are also measurably
reducing patient stress and improve health
Fire Safety Training for outcomes. The open lobbies, patient friendly
all Employees environment and control temperatures are giving
extra comfort to the patients.
We have also started the fire safety training sessions
for the all employees which provides the basic Public Awareness Activities
training about the fire protection, safety techniques & Medical Camps
and controlling fire techniques.
At MMI Hospital, we strongly believe to contribute for
Green Pakistan a healthy society. We have organized more than 45
medical camps in a year time and arranged numerous
We are a great supporter of Green Pakistan awareness sessions at schools and colleges. We have
movement and contributing actively in the also created public awareness brochures on Diet,
betterment of the environment. It is an integral part Infection Control, Anti-Smoking, Dengue, Heat Waves
of providing a patient-friendly atmosphere. The and other diseases to educate public on these
movement comprises of tree plantation at various important issues
spots of the hospital and built a garden with
well-maintained grass surrounded by the colorful
flowers.

Memon Medical Institute Hospital 32

Annual Report 2019

OUR PEOPLE OUR ASSETS

Policy of Diversity & Inclusion
at MMI Hospital

The overall management team is geared up to enhance and
sustain a culture of diverse professionals, promoting our work
environment (Clinical and Non Clinical), built on a strong sense
of trust, respect and caring, inculcating our values in our daily
work routine and MMIH decision-making. More than 1O% of our
employees belong to di erent faiths but are synergized in a
manner to contribute towards making MMIH a place of
Excellence.
Our leaders are role models for our clinical and other teams as
they exhibit a high level of responsibility, assume accountability
for ensuring continuous progress growth. MMIH ensures that
every employee can exercise their abilities to their maximum
potential, continually contribute to the MMIH Vision and
experience personal growth, and feel motivated and proud to be
part of the MMIH Experience.
Through our continued commitment, we at MMIH have achieved
a new milestone of having 55% of our total senior and
operational team comprising of female sta members engaged
in di erent clinical areas, working in evening and nights shifts in
a environment of peace and security. At MMIH we promote the
culture of wishing all religious / national festivals, wherein
employees feel valued and included, able to nurture their talent
as individuals and as part of MMIH Family.

People Development
& Employee Engagement

MMIH is committed towards creating a high-performance culture
through intensive employee engagement and training programs.
We lead the way in the design, measurement and evaluation of
proactive workplace policies and practices that help attract and
retain clinical talent with skills and competencies necessary for
growth and sustainability.
By aiming to have the best people with the best skill set by focusing on improving behavior aspects and
mindset of people in order to develop their capacity in facing new challenges and to coach the ability to rise
up to deliver desired patient care., HR have conducted various in-house / external trainings related to
Clinical/Soft/Technical Skill Development and Management Development Programs. Approximately 35% of our
overall workforce (clinical and non clinical) has been trained on life saving skills (BLS, Fire Fighting, Infection
Control), moreover, we have regular sessions to enhance empathy, medical ethics and patient satisfaction.

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33 Annual Report 2019

To foster a culture of engagement, MMIH regularly
conducts get together activities to celebrate and
pray for Hospital prosperity. Furthermore,
One-to-One Departmental meetings with CEO,
Senior Executives and HR has become a common
practice, which contributes in aligning the team,
e ectively. Recently, four of our clinical employees
have also cleared their FCPS and presently we
have more than 25 Residents in di erent
specialties as part of our PGME program.

Performance Alignment Succession Planning and
Identification of High Performers

The MMIH People Management function plays a critical role in the overall Hospital advancement, linking our
MMIH family with our Vision. Being a Business Partner, the HR function focuses on acquiring top talent and
developing clinical and non clinical sta / consultants / mid tier professional to steer the MMIH towards it goal
of serving ailing humanity in an a ordable and accessible manner ensuring excellent patient care, right people
at right place and at the right time. As a continuous development measure, HR remain aligned and focused
towards enhancing human resource capital to support the Hospital’s growth and development initiatives.

Serving Employees through HR Analytics

In accordance with MMIH goals to promote a culture of innovation and change, HR is evolving with digital tools
and data analytics enabling the Employees / Clinical Heads and HR Operations to enhance its e ectiveness and
e ciency through ATI dashboard reporting.

Employee Grievance Management System

In order to inculcate in employees, a sense of responsibility and authenticity, with respect to our code of
conduct, we have formulated a transparent and e ective whistle blowing policy to highlight the weak controls,
breach of applicable regulations, or any other violations of the code of professional ethics / conduct. To
support this initiative, all Clinical and Management Departmental Heads, have started a 24/7 cover of Hospital
Operations, through Executive Management Night Rounds addressing critical patient care issues and raising
standards of compliance and corporate governance. Our Employee Grievance Management System, covers the
areas with regards to Compliance, Hospital Decorum, Code of Conduct, Anti Harassment and Moral Turpitude,
wherein, MMIH practices a zero tolerance policy in case of non compliance to ensure a congenial and patient
friendly environment in accordance with MMIH Values

Memon Medical Institute Hospital 34

Annual Report 2019

DURING THE YEAR 2018/19

• Expansion of OPD Area.
• Extension of Post Graduate training program. Currently, we have the approved training program in OBS

/ Gynea, Medical, Surgical and Paeds.
• Construction of College of Nursing.
• Addition of training Courses in College of Nursing.
• Organized Free Medical Camps for the deserving patients.
• Started the Employee Training Programs.
• Employee Motivation plans.
• Started Free Knee Replacement and Cochlear Implant Surgeries.
• Increase the Corporate Patients by signing agreements with leading corporate companies.
• Public awareness activities on di erent diseases.
• 24 Hours Cardiac Services including surgeries and Cath Lab.

FUTURE PROJECTS

• Establishment of Memon College of Physical and Rehabilitative Medicine.
• Commencement of the OPD services at our outreach centres.
• Establishment of Gastroenterology Ward.
• Construction of Urology & Nephrology Ward.
• Addition of training courses in Memon College of Nursing.
• Upgradation of Operation Theaters and MRI Suite.
• Expansion of Obstetrics/ Gynaecology Ward.
• Addition of beds in General Wards.
• Construction of Administration Building.

Memon Medical Institute Hospital

35 Annual Report 2019

MMI HOSPITAL
WELFARE DEPARTMENT

Memon Medical Institute Hospital is a project of Memon Health & Education Foundation.
We have deviced a mechanism in which the Welfare Department directly operates under
the management of Memon Health & Education Foundation.

Mr. Muhammad Reyaz Ahmed The Welfare Department is responsible for providing the financial assistance to the
Chairman Welfare Committee deserving patients. The patients who are unable to a ord the cost of the treatment and
are in desperate need of support are treated through the welfare fund. The department
processes all the requests as per the Shariah compliance and gets regularly audited and
adheres to a meticulous process of identifying the most deserving patients who are
eligible for Zakat according to the rules of Shariah. We use the Zakat e ciently through
the smooth process of the welfare department and based on 100% merit policy, only the
needy patients receive the financial assistance through the welfare funds.

The welfare department operates through the support of the donors of the hospital through the Zakat and
other donations. All Zakat donations are used for the sole treatment of the patients, with no amount allocated
to administrative or other expenses. Disbursement of Zakat funds is through a transparent process to ensures
that disbursements of Zakat funds are done in a manner that allows the donors to fulfil their religious
responsibilities in the rightous manner.

MMIH Welfare department provides free medical treatment to poor patients through welfare clinic which
remains open daily from 9:00 am-1:00 pm. Family physician examines the patients and carries out necessary
tests and investigations, if necessary and provide them medicines. During a year approximately Eighteen
Thousand (18,000) patients receive treatments from this clinic.

We have extended the working hours of the welfare department to increase the patient flow and it is now
operating from 09:00 am to 09:00 pm. The welfare department ensures that the applicant get the financial
assistance without any discrimination. As a result, we help to transform the lives of more than Fifty Thousand
(50,000) patients annually.

We are committed to continue our e orts to provide every possible benefits to the people as it is the
fundamental right of every human being to get the medical treatment.

WELFARE FUNDS UTILIZED

Rs. 44.93 M Rs. 41.32 M
IPD
OPD OPD IPD

Rs. 109.45 M Rs. 80.24 M

Total: Rs. 154.38 M Total: Rs. 121.56 M

Memon Medical Institute Hospital 36

Annual Report 2019

FREE MEDICAL CAMPS

The Medical Camps at MMI Hospital organized on every Sunday of the week for the benefit
of Society at large. During the management of the Medical Camps;
• We have patients from di erent areas of the city and interior Sind as well.
• The patients visited as per their required specialties which is one of the factor that the message

is clear and concise.

S.NO. CAMP SPECIALTY S.NO. CAMP SPECIALTY

1 Breast Surgery Camp VOLUME 14 HIP Replacement
2 Cardiac Camp OF 15 Infertility Camp
3 Chest Pain Clinic THE 16 Knee Replacement Camp
4 Cochlear Implant Surgeries 17 Lap-chole (Surgery) Camp
5 Dental Checkup CAMPS’ 18 Lithotripsy
6 Dermatology PATIENTS 19 Nephrology Camp
7 Diabetics 20 Neuro Surgery camp
8 ENT Camp 21 Neurology Camp
9 Gastro 22 Orthopaedic
10 General Surgery 23 Paediatric
11 Gynecology 24 Paeds Surgery Camp
12 Haematology Camp 25 Physiotherapy
13 Hepatitis B & C 26 Pulmonology

TOTAL 48 CAMPS PATIENTS VISITED 8,190

70 KNEE 18COCHLEAR
REPLACEMENT IMPLANT
SURGERY SURGERY

8

REVISION OF
HIP IMPLANT SURGERY

Memon Medical Institute Hospital

37 Annual Report 2019



DELIVERING HEALTHCARE
ACROSS THE CITY

MMI HOSPITAL DHA LAB BURNS ROAD LAB
BAHADURABAD DHORAJI LAB

Memon Medical Institute Hospital

39 Annual Report 2019

SPECTACULAR
SERVICES

OPD OUTPATIENT SERVICES

The Outpatient Department provides a service which • Anesthesiology
covers a diverse range of medical and surgical • Breast Surgery
specialties, throughout the week. The department • Cardiology
operates seven days a week and the timings of the • Cardiac Surgery
clinics has been expanded in order to provide better • Diabetology
services to the patients. • Dermatology
We understand the importance of quality services to • Dental Surgery
the patients and remain focused on the patients and • Maxillo-Facial Surgery
their respective requirements. By delivering • Endocrinology
patient-centered services, resources are employed • ENT (Ear, Nose & Throat)
e ectively for better patient care and experience. • Ophthalmology (Eye)
The department has been designed as per the • Family Medicine
international standards and comprises of Registration • Internal Medicine
Counters, Consultants’ Counters, Waiting Areas, • General Surgery
Consultants’ Rooms, Dental Clinics and Separate • Gastroenterology
Gynae OPD in Gynae Ward. • Haematology
• Laparoscopic Surgery
24/7 EMERGENCY SERVICES • Nephrology
• Neurology
EMERGENCY • Neurosurgery
• Nutrition
MMI Hospital 24-Hour Emergency and Trauma Service • Obstetrics and Gynecology
delivers emergency care for those with life-threatening • Orthopedic Surgery
conditions or urgent care needs. The department is • Oncology
fully equipped and sta ed to cater to all age groups • Paediatrics
from neonates to adults and handles Acute Surgical / • Paediatric Surgery
Medical Conditions, Trauma, Urgent Dialysis & • Pulmonology
Ventilator Services. • Psychiatry
• Thoracic Surgery
• Urology

Memon Medical Institute Hospital

41 Annual Report 2019

24/7 RADIOLOGY 24/7 LABORATORY
SERVICES SERVICES

The Department of Radiology of MMI Hospital is one
of the key departments for clinical diagnoses,
treatment and research providing these services
24/7;

RADIOLOGY LABORATORY

• Vascular Interventional Radiology MMI Hospital – Department of Laboratory is capable
• Magnetic Resonance Imaging (MRI) of performing more than 650 di erent tests. For the
• Fluoroscopy convenience and facilitation of patients and
• X-Rays healthcare providers, round the clock services are
• Lithotripsy provided with ensured high standards for both
• Ultrasound inpatients & outpatients. The laboratory is not only
• CT Scan catering to our inpatients, outpatients and outside
• Mammography referral patients but also a reliable resource for other
• Cardiac Catheterization Lab hospitals in performing a variety of tests for them.

(Angiography & Angioplasty) MAJOR DEPARTMENTS OF
LABORATORY
• Echocardiography (ETT)
• Neurophysiology (EEG, EMG) • Haematology

• Biochemistry

• Microbiology

• PCR

• Histopathology

• Blood Bank

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Annual Report 2019

NEUROPHYSIOLOGY
LAB

The Neurophysiology Lab of MMI Hospital is one of
the integral department of this tertiary care hospital.
We perform a broad way of diagnostic procedures.
Our experienced Neurologists use state-of-the-art
equipment to test the electrical functions of the
brain, spinal cord and the nerves in the arms, legs
and the muscles.

PHARMACY NEUROPHYSIOLOGY

S24ERHVOICUERSS PHARMACY These tests help diagnose a wide range of
conditions, such as seizures, herniated discs, nerve
MMI Hospital - Pharmacy provides 24 hours’ services injuries, carpal tunnel syndrome, peripheral
to both inpatients & outpatients. The pharmacy also neuropathy and muscle disorders. We are o ering
prepares in-house formulae and compound Electroencephalography (EEGS), Nerve Conduction
medications under the supervision of qualified Studies (NCS) and Electromagnetic Studies (EMGS)
pharmacists. There are 23 in-house products that at this department.
include Chemo Therapy Preparations, Total Parental
Nutritional preparations and a Pharmacy LITHOTRIPSY SERVICES
Compounding Service. The pharmacy stocks all sorts
of pharmaceutical & surgical items required for Extracorporeal Shockwave
patient management. Lithotripter

VACCINATION Lithotripsy is a technique in which ultrasound
SERVICE shockwaves are created outside the body and
focused on the stone in the urinary tract. The
VACCINATION shockwaves break the stone into small particles that
can be passed out by the body through urine.
Immunizing children is the best way to protect them Lithotripsy is the advanced treatment for kidney
against most preventable diseases that may have stones and we are o ering this procedure at MMI
serious implications. The disease prevention is our Hospital. Lithotripsy eliminates kidney stones
vital function and the vaccines are the most e ective without surgery, with far less discomfort.
way to prevent the children from the diseases.

Memon Medical Institute Hospital

43 Annual Report 2019

LITHOTRIPSY ADVANTAGES OF

NO Cut, Stitch, Hole, Pain or Hospital admission BI-PLANE ANGIOGRAPHY
is required
• Contrast Dose Reduction: increased safety
SALIENT FEATURES OF OUR because of less drug usage.
EQUIPMENT
• Time of procedure is reduced, more important
• No Thermal Injury to Tissues. for pediatric / congenital procedures as
• Ultra-High Speed Microprocessor. fluoroscopy time (radiation time) is reduced
• Extra Power for Superfast Disintegration of by 50% in bi-plane versus single plane
angiography machines.
Stones.
We o er Lithotripsy Services for: • Radiation Dose is same in both Bi-plane and
single plane.
1. Kidney Stones
2. Ureteral Stones • Neuro Coiling of vessels in the brain is best
3. Bladder Stones done using a Bi-plane Angiography Machine.

• Interventional Radiology Procedures are
facilitating.

CATH LAB PHYSICAL & REHABILITATIVE
MEDICINE DEPARTMENT
CARDIAC CATHETERIZATION
LABORATORY PHYSIOTHERAPY &
SREERHVAIBCIELSITATION
• Latest & First Bi-plane Angiography Equipment
in Karachi Physiotherapy and Rehabilitation Services at MMI
Hospital provide quality multidisciplinary outpatient
• A ordable Packages and inpatient physiotherapy and rehabilitation by a
• Less Time, Lesser Contrast Utilization, Greater skilled rehabilitation team using the latest
equipments through a wide range of therapeutic
Patient Safety & Better Angiographic Results exercises and a multitude of modalities to help
patients return to an active and healthy lifestyle.

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Annual Report 2019

Areas of particular expertise include; PFT
• Orthopedic and Musculo - Skeletal Conditions
• Management of Strokes and Adult Neurology / PULMONARY FUNCTION
TEST UNIT
Neurosurgery
• Obstetrics and Urogynaecological Problems Pulmonary Function Test Unit (PFT) MMIH o ers a
• Pain Management range of tests to evaluate patients with respiratory
• Medicine for the Elderly symptoms and lung diseases and our pulmonary
• Vascular / Prosthetic Limb Rehabilitation function laboratory does them with care.
• Acute and Chronic Respiratory Disorders
• Major Trauma NEONATAL INTENSIVE
• Critical Care CARE UNIT (NICU)
• Home Based Physiotherapy Services
Neonatal Intensive Care Unit (NICU) at MMI Hospital is
PAEDIATRIC WARD for critically ill newborns with complex needs. MMI
Hospital - NICU is not just for premature babies or those
The Paediatric ward has 15 beds with special nursing carried through high-risk pregnancies but full-term
team & doctors who are skilled in taking care of sick babies sometimes unexpectedly need a little extra
children. support.

PICU The NICU combines advanced technology and trained
healthcare professionals to provide specialized care for
the patients.

PAEDIATRIC
INTENSIVE CARE UNIT

The Paediatric Intensive Care Unit is a three bedded
specialized unit with one isolation bed providing
intensive care services to children. It is equipped with
the latest monitoring and ventilator care equipment
and sta with special expertise to care for children.

NICU

Memon Medical Institute Hospital

45 Annual Report 2019

DIALYSIS LABORATORY

DIALYSIS LAB COLLECTION
POINTS
Dialysis is an artificial procedure for the di usion and
ultrafiltration of blood for eliminating the waste We are o ering discounts to the patients which will
material. It is performed on a patient when the provide them the dual opportunities of saving time
latter’s kidney is not functioning properly due to a by availing the lab services in their own locality as
congenital renal abnormality diabetes, kidney failure, well as saving money.
etc. We have also started Diabetics Clinic at our Dhoraji
Memon Medical Institute Hospital department of Lab Collection point as we have state of the art
dialysis provides round the clock dialysis services to clinics with all the required facilities. A renowned
the patients. The dialysis department operates in Physician and Diabetologist, Dr. M. A. Ebrahim
various shifts in order to provide services to the (MBBS, MRCP, FRCP) is conducting his clinic at
patients as per their convenience. We understand Dhoraji - Lab Collection Point. The Diabetics Clinic
that the dialysis procedure is very time consuming has been started to facilitate the patients of the
and require excellent coordinated services as well as locality. It is a great opportunity for the patients to
patient friendly environment and we are maintaining meet an experienced Diabetologist in a highly
these as benchmark standards. professional environment without any hassle of long
This service is essential and often required in waiting.
emergency and Intensive Care Unit through the
mobile unit. The department comprises of state of Lab Collection Point (Dhoraji)
the art dialysis machines and we regularly update Shop # 5 & 6, Kathiawar Square
and maintain the equipments through our team of
experienced biomedical engineers. Opp Kibriya Masjid, Karachi.
Tel: +92-21-34947474
MMI HOSPITAL
LAB COLLECTION POINTS Lab Collection Point (DHA)
Shop 2-6 Plot No. 1 - C / I,
MMI Hospital Lab Collection Points are a fully
equipped medical center with a patient-friendly Ittehad Lane 5, Phase VI, DHA Karachi.
environment, spacious sitting arrangements and Tel: +92-21-35848417
managed by a team of committed and experienced
professionals. Lab Collection Point (Alamgir Road)
We have developed Lab collection points at Dhoraji - National College Chowrangi,
C. P. Berar Society, Alamgir Road - Bahadurabad,
DHA and Burns Road - Karachi. These Lab Collection Alamgir Road, Bahaduarabad, Karachi.
Points are for the convenience of individuals who Tel: +92-21-34893737
wish to avail laboratory services at discounted rates
within their vicinity. Lab Collection Point (Burns Road)
The lab collection points are built on the world-class Robson Road, Near Jama Cloth Market,
standards in which the convenience, environment
and the facilities are as per the patient’s O M. A. Jinnah Road, Karachi.
requirements. Tel: +9221-32630111

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Annual Report 2019

The ICU at MMIH is for critically ill patients and has the
ability to provide intensive nursing & medical care.
The 10 bed ICU is separated into individual
compartments with two negative pressure rooms for
infected patients. The ICU is equipped with the latest
monitoring and ventilator care equipment. Patients
can also be dialyzed, if needed.

OPERATION THEATERS

GYNAECOLOGY OPERATION THEATERS

OBSTETRICS & The Operation Theaters provide high-quality,
GDYEPNAARETCMOELNOTGY personalized patient care. Our surgeons, faculty and
sta pursue excellence and leadership in patient care
Obstetrics and Gynaecology department is a and service. This means that you - our patients and
providing 24 hours’ services to the patients. keeping their families - come first, and that our team is guided
in view the importance of the department, we have by our core principles: accountability for outcomes,
made a separate ward at the extreme corner of the respect for individuals, commitment to never-ending
ground floor building where the patients are improvement and responsibility for
receiving the complete services under strict cost-e ectiveness.
compliance and privacy.
We have a team of experienced and reknown CORONARY CARE UNIT
consultants’ obstetricians who lead the care of
women with normal to high risk pregnancies.
We have also initiated separate OPD for the Gynae
patients which have a separate waiting area,
Consultant’s clinics and other services.
The maternity unit has close links with the paediatric
service for the provision of neonatal care. The
hospital also provides the ultrasound services.

INTENSIVE CARE UNIT

ICU CCU

47 The five beded coronary care unit is fully functional to
provide all necessary support to the cardiac patients
after surgeries, cath labs procedures & others.

Memon Medical Institute Hospital

Annual Report 2019