IT Student Resource Guide 2022

INFORMATION TECHNOLOGY

STUDENT
RESOURCE GUIDE

A RESOURCE FOR NEW STUDENTS

ACCOUNT ACCESS INFORMATION TECHNOLOGY ACCOUNT
MANAGEMENT
• Create Username: newuser.tcu.edu STUDENT
• Access Email: stumail.tcu.edu - OR - through Outloook RESOURCE GUIDE Track you academic progress, financial aid, manage your classes,
• To change your password, your locked out of your update your profile and much, much more at my.tcu.edu
Welcome to TCU! This Student Resource Guide is a quick
account or you forgot it: password.tcu.edu reference to some of the most common areas of Information MICROSOFT OFFICE 365
Technology you may need assistance with using or locating.
MULTIFACTOR Almost all of our services can be located on it.tcu.edu and if Free copy of Microsoft Office: it.tcu.edu/o365
AUTHENTICATION you happen to need any further assistance, please contact
our HelpDesk, we’d be glad to help you out. CLOUD STORAGE
TCU Okta is used to verify and access a variety of personal accounts
and should be setup after you have a username and email address. HELP DESK Utilize cloud storage with TCU Box, starting at 25GB.
You can setup your account at it.tcu.edu/okta CONTACT it.tcu.edu/box

INTERNET ACCESS PHONE: 817-257-HELP (4357) PRINT ON CAMPUS

• Phones/Tablets and Computers: it.tcu.edu/eduroam CHAT: it.tcu.edu/chat Learn how to print on campus at
• Echos, Homepods, Smart Lights, Streaming Devices and other it.tcu.edu/printing
non WPA2 Enterprise Devices: it.tcu.edu/tcu-registered WALK-IN LOCATION: FrogPad
• For game Consoles, TVs, Streaming Devices and other (located in the east entrance of the Library on the first floor, CABLE TV & CHANNEL LINEUP
behind the large staircase that leads to the 2nd floor)
equipment that needs a fast connection and has an Cable TV is no longer provided in residence halls
Ethernet port: it.tcu.edu/student-wired-network SELF-SERVICE TICKET: and is only availble in the residence lobbies
my.tcu.edu > Technology Icon > Create HelpDesk Ticket Channel lineup available below:
ZOOM it.tcu.edu/wp-content/uploads/tcu-cable-channels.pdf

All current TCU students receive a free Basic Zoom account GRANT OTHERS ACCESS
simply by installing the app at it.tcu.edu/zoom
1. Log on to my.tcu.edu
2. Click on the Grant Access to Others icon.

ACCOUNTS, PASSWORDS INFORMATION TECHNOLOGY WEB INFORMATION & STORAGE
AND USERNAME
FAQ’S FOR How do I connect my laptop to the wireless network
How often do I have to change my password? NEW STUDENTS on campus?
Passwords expire every 120 days. Connect to the network Get Connected and open a web
TO LEARN MORE ABOUT INFORMATION browser to a non-TCU non-Google site (e.g. www.cnn.com).
What should I do if I forget my username, password TECHNOLOGY SUPPORT FOR STUDENTS This will redirect to a setup page. Then follow the steps.
or if I get locked out of my account?
Visit password.tcu.edu get your username, CLICK HERE Is wired access available on campus?
password and to unlock your account. Student wired access is only available in your
What is my email address? residence hall room.
Is anyone else allowed to access my account? Your email address is of the form [email protected]
You should not allow anyone else to access your account. where the “username” is your TCU user name with Is there a charge for wired access from the residence halls?
Do not share your password. If needed, you can create up periods separating the parts of your name. There is no charge for student wired access.
to three special accounts at my.tcu.edu that grant access
to parents or other individuals to see financial aid, student Is there a limit to the size of my mailbox? How do I connect my computer to wired
account information and student records. Directions: You are given 500 MB of space to store email. access my residence hall room?
Log on to my.tcu.edu. Click the Grant Access to Others tile. At 500 MB, you will be unable to send or receive messages. You must register the wired physical address or ethernet
address at my.tcu.edu and complete the configuration steps
How do I grant access to others? What do I do if I exceed my mailbox size? for your operating system: Windows 8/8.1, Windows 10
Log on to my.tcu.edu. If your quota is exceeded, you must delete messages and empty or Macintosh OSX.
Click the Grant Access to Others tile. the deleted items folder in order to gain free space. Also, it is
recommended to save large file attachments to your OneDrive, What type of cable do I need?
COMMUNICATION AND EMAIL Box account or other storage space and delete the attachments You will need a 5’ – 10’ category 5E ethernet cable. Students
from email in order to free up space. may receive 1 free cable at the IT HelpDesk (while supplies last).
How does the University communicate with a student?
TCU e-mail is the official form of communication on campus. Can I forward my email to another account? Is there assistance for setting up my
It is not recommended that you forward your TCU email to another computer in the residence hall?
What is TCU ALERT? account, but you can create a rule for email forwarding if necessary. Students who are experiencing problems after completing
TCU ALERT is a service that will allow the University to send To create a rule, go to Settings, Options, Organize Email and select the configuration instructions should contact the IT HelpDesk
emergency text messages and weather-related campus Inbox Rules. at 817-257-HELP (4357).
closures via cell phones.

How do I register for TCU ALERT?
Go to my.tcu.edu. Click on the Profile tile. Under Contact
Details, add a phone number and mark it as preferred.

How many connections will I have PRINTING Do I need antivirus software installed on my machine?
available in my residence hall? Yes. We recommend Windows Security Essentials/Windows
There is one data jack per bed. Is there printing available on campus? Defender for Windows machines. For Mac there are a variety
Printing is available in TCU computer labs. of free options online. We do not recommend McAfee.
Am I allowed to connect my game console? FrogPrints offers additional printing services to students.
Game consoles are allowed, but require a wired connection Is there any software that I should purchase
(using an ethernet cable). Is there a charge for printing? for use while I am a student at TCU?
Students receive $30 of free prints per semester. Black and All of the TCU computer lab machines have Microsoft Office
How many devices am I allowed to register White prints are $0.10 and Color prints are $0.90 per page. installed. Microsoft Office is also available for students to
for use on campus? Additional pages are billed to the student’s account at $.10 download for free on up to 10 devices.
Students may register up to five devices. cents per B&W page and $.90 per Color page.
Are there educational discounts available
Am I allowed to have a wireless router? How do I print from a lab? for purchasing software?
Wireless routers are not allowed on campus. If a router is On the lab computer select the printer and send the document. TCU does not have special purchasing agreements with any
detected during a network scan, then your access will be You will be prompted to enter your TCU ID. Then go to the Pharos software vendors. Some vendors do offer higher education
disabled. printer station and swipe your TCU student ID card (the TCU pricing.
ID must match the one entered on the computer). Select the
Where do I store my files? print job and click print. Log out of station when finished. Are there educational discounts available
Each student is given 1 TB of personal file storage space in for purchasing hardware?
Microsoft OneDrive. Go to stumail.tcu.edu or office.tcu.edu Can I bring a personal local printer to campus? TCU does not have special purchasing agreements with any
to access OneDrive. Students also have file storage available Students may bring printers to their residence halls. Please, note hardware vendors. Some vendors do offer higher education
in Box. Go to tcu.box.com for access. that printers must be connected with a cable instead of a wireless pricing.
connection. The eduroam network does NOT support wireless
printing and routers are not allowed in resident halls. Is there assistance for setting up my laptop?
You can bring your laptop to the IT HelpDesk in the library
SOFTWARE, HARDWARE AND and we can help you set it up.
OTHER GENERAL INFORMATION
Where can I get my computer repaired?
Does TCU provide any software to students? The IT Support HelpDesk does not provide hardware repair
TCU provides Microsoft Office for students to be services for student-owned computers. Students are asked
used on up to 10 devices. to contact an outside vendor or SOS Consultant for hardware
repair.