S4-24 Employability Skills-WEB-2017-B

Employability Skills Activities

Web Design Details/Skills Covered
Activity
Students will read an article on resumes and answer questions pertaining to
Resume Quiz information provided in the article.
Questions

Resume Students will create a basic resume.

Cover Letter Complete lessons on cover letter writing was given. Sample cover letters were
used as a guide. Students searched for a job that they are interested in pursuing.
Students then created a cover letter based on that job posting.

Communication in Every employer expects his employee to possess good communication skills. In
the Workplace this module the student will examine the communication skills needed on the
(Principles of good job. The student will also be introduced to the principles of good customer
customer service) service.

Help Wanted Ad Student will create a help wanted ad to fill an entry level position stressing the
importance of having good employability skills.

Resumes

Resumes often serve as your initial contact with employers and are the most critical item in determining
whether or not you will obtain an interview. It is a brief “advertisement” of your skills, knowledge, and relevant
experience. If you are seeking positions across industries, you may need to have several versions of your resume
specific to each type of job you are seeking.
Ideally your resume should emphasize your strong points while expressing your uniqueness and individuality.
Therefore, you should present yourself clearly, succinctly, and confidently. Use the suggestions here to develop your
resume and consult the samples provided to gather ideas
Do not copy these examples verbatim!

Anita Job Typically, employers
123 Goingmy Way spend less than 15
College Town, PA 54321 seconds reviewing
your resume before
(814)123-4567 making the decision
[email protected] to consider you for

Objective an interview.
To obtain a challenging position with a growing company where I can utilize my skills and
knowledge OBJECTIVE:

Education • One or two concise, easy-to-
Pennsylvania State University, Class of 2015 read statements focusing on
Major: HDFS, GPA 3.2 the type of position you are
seeking, the skills you want
Minor: Psych to utilize, and or the tasks in
**Must support self by working to pay for school which you want to become
involved.
Courses: HDFS 239, HDFS 315, PSYCH 212, PSYCH 281
• Avoid cliches or jargon, such
Experience as, “To contribute to the
profitability of an employer”
NOXYZ Agency, Inc., Sept. 11 - current or “A challenging position
offering opportunity for growth
As a Life Skills Volunteer, I provide direct service for delinquent youth. I am responsible for and advancement.”
providing physical care, ensuring safety, and monitoring daily activities. I work with the Life
Skills Coordinator to carryout treatment plans.  

Human Resources Job Shadow, Pittsburgh, PA, 12/2011 & 3/2012 EDUCATION:
• Over semester and spring break, I followed an HR Professional around the office. I sat in on
various meetings and learned about Human Resources. • List degrees in reverse chron-
ological order—most recent
Jobs: first. Keep the information
Findlay Dining Commons, Server easy to scan.
Stahl Community Pool, Lifeguard
• You may want to include
Activities: details relevant to the job you
THON are seeking, such as courses,
special projects, a minor or
Compare this resume to the one on the facing area of emphasis, etc.
page. Both have the same information, but which
do you think represents the candidate best? • Education Abroad experiences
should also be listed here as
well. Use the same format as
your Penn State entry.

• Most employers expect to see
your GPA (either overall, major
or both).

22

Need some help?

Resume Workshops
Workshops are offered throughout each semester. No sign-up is required. See the schedule of dates, times,

and locations on the Career Services website at studentaffairs.psu.edu/career. Also, an online resume workshop is
available year-round through ANGEL.

Resume Review and Feedback

Drop-In Counselors can review your resume on a first-come, first-serve basis, weekdays from 8:30 a.m. to 4:30
p.m. or until 6:30 p.m. on Tuesdays during the fall and spring semester in the Bank of America Career Services
Center.

Resume Examples Anita Job

The resumes on pages 23-27 are 123 Goingmy Way
examples of different ways good resumes College Town, PA 54321
have been written. Additional resume
examples are located on our website and (814)123-4567
in the Career Information Center, in the [email protected]
Bank of America Career Services Center.
  OBJECTIVE
To obtain a summer internship with the administration of a social services agency where I can
GPA: apply my knowledge of child development and organizational behavior

• If your cumulative GPA is a 3.0 or EDUCATION
above, it is beneficial to list it.
• Be sure that your GPA matches what The Pennsylvania State University May 2015
an employer would find on your official
University transcript. That means no Bachelor of Science in Human Development and Family Studies GPA: 3.17
rounding up!
•  If your cumulative GPA is below a 3.0, Minor in Psychology
consider listing both your Major GPA
and your cumulative GPA, or you may Work 25-30 hours per week while a full-time student in order to pay tuition and expenses
prefer to list your Major GPA alone.
It is recommended that you visit with Coursework: Introduction to I/O Psychology
your academic advisor to discuss the Adolescent Development Introduction to Developmental Psychology
best method for calculating this GPA Family Development
if it is not listed on your degree
audit. EXPERIENCE
• If you work a substantial amount of
hours per week to pay college expenses XYZ Agency, Inc. State College, PA
while attending college full-time, you
may include a statement highlighting Life Skills Volunteer Sept. 2011 - present
this within your Education section.
This kind of statement can serve as • Provide a range of direct services for the care and rehabilitation of delinquent youth
justification for a GPA that may not
be an accurate representation of your • Instruct and monitor 25 residents during structured daily activities
true potential.
• Assist with the development of treatment goals for residents; implement treatment

plans under supervision of Life Skills Coordinator

Human Resources, H.J. Heinz Corporation Pittsburgh, PA

Job Shadower/Observer December 2011 & March 2012

• Gained broad exposure to a variety of departments within the human resources function at
Heinz World Headquarters, a Fortune 500 company, including Benefits, Executive Personnel,

Personnel/Recruiting, etc.

• Completed 20-25 total hours of observation of each function within HR during winter break;
encouraged to return for further shadowing opportunities over spring break following initial

positive experience

ADDITIONAL EXPERIENCE Fall 2011
Findlay Dining Commons, Server Summers 2010 & 2011
Stahl Community Pool, Lifeguard

ACTIVITIES

Penn State Dance Marathon (THON), Moraler Spring 2012

• Provided emotional support to assigned dancer, dancing for 46 hours

• Raised $2,000 through mail and sidewalk solicitations

23

Appearance of Your Resume Font

Length • Use a plain type­face, such as Arial or Times New
Roman
• One page is the most common length, because most • Font size should be between 10 and 12 points.
students lack sufficient experience for two pages. • Headings and/or your name may be emphasized by
Individuals with added experience and/or degrees using a larger font size.
may need a two-page resume to present the • Asterisks, bullets, underlining, boldface type and
relevant details adequately. italics should be used only to make the document
• Resume length may also vary by career field.Consult easier to read.
with professionals in your field and/or Career
Services Counselors to discuss the resume length Spacing
best for your situation.
• Use consistent spacing throughout your resume for a
Margins pleasing presentation.
• Bullet points should be single-spaced.
• One inch margins all around are recom­mended to • Allow enough space between headings to show that a
keep your resume from looking cluttered with text. new section has begun.
• Half inch margins may be acceptable if necessary,
but no smaller.    

24 EXPERIENCE:

• Give details of your accomplishments and
responsibilities rather than a general list of
duties. Numbers make strong statements
and can enhance credibility; these numbers
can show volume, percentages, dollar
amounts.
• Do not be discouraged if you have never had
employment in your field. Instead, focus on
your strengths, skills, and accomplishments.
• Summer and/or part-time work expe-­
riences can demonstrate skill sets that you
have developed, even if not directly related
to your career goals.
• If you have not yet gained paid work
experience, community involvement,
volunteer work, and extracurricular
activities are all experiences that may be
included in detail on a resume.

As a first-year student or sophomore,
it is appropriate to include information
from your high school years on a resume.
However, as you continue to grow
professionally and gain experiences that
demonstrate increasing relevance to a
particular career field, you may begin to
omit items that are outdated or that no
longer effectively highlight your current
abilities. Typically, it is recommended that
information from high school years be
omitted from your professional resume
by the time you begin your junior year at
Penn State.

Layout Type of paper

• Pre-formatted templates are easy to spot and allow • Aresumepreparedcarefullywithagoodlaserprinter
little room for uniqueness. can be very effective.
• Starting with a blank document offers greater • Use good quality paper;a white or off-white shade is
flexibility and more effective space usage on the generally preferred.
page.
• Use a table or tab stops to help organize information Proofread
in a visually pleasing manner.
• Proofread your resume several times, and then have
Bullet Points a friend or Career Counselor proofread it again.
• A mistake on your resume will leave a poor first
• Each bullet should be no more than 1-2 lines long. impression with the employer.
• Use up to 5-6 bullets to describe each listed  
experience.  
• Describe duties involved in various positions or  
highlight skills and qualities that you developed that
are related to the position you would like to
obtain.

SKILLS:

• Technology-based or computer skills,
foreign language knowledge, and other
field-specific skill sets and certifications
are appropriate to include.
• Indicate your level of knowledge or aptitude
in the skill sets you choose to highlight
using qualifiers such as “Proficient in...” or
“Fluent in...”
• List skills and languages with which you
are familiar or have basic knowledge—just
be sure to describe that level accurately.
Remember—you could be tested on that
knowledge in an interview!
• Special certifications relevant to your field
could also be included here.

Compare this resume to the one on
the facing page. Notice how the type
of experience highlighted can change
as a student gains more professional
experience.

25

Resume Formats

Chronological Format

Present education and work experience in reverse chronological order, describing responsibilities and achievements
under each entry. This is the most appropriate format if you have experience directly related to your career goal.
 

Functional Format

Your experience is explained under major skill headings, while job titles, employers, and dates are listed sepa­
rately. This type of resume is especially useful when your degree or work experie­ nces are not directly related to
your career objective.
 

Combination Format

In many instances, the combination of both the chronological and the func­tional formats may be the most effective.
This is especially the case when some past experiences are more directly related to future goals than others.
This format allows for experiences to be separated into different categories—related and unrelated—making the
strongest impact by placing the most related experiences first, regardless of the dates during which the experiences
took place.

Home Address Addison A. Anderson School Address The resume on this page shows a
22 Oak Lane 101 Smith Street combination format. The facing page
Chambersburg, PA 17222 [email protected] Middletown, PA 17057 illustrates elements of a functional
(717) 555-2222 resume.

OBJECTIVE To obtain a full-time position in Sports Management ACTIVITIES:
EDUCATION
SPORTS Penn State Harrisburg, Harrisburg, PA May 2013 • List the most relevant activities and
EXPERIENCE B.S. Finance offices held first. Include college, community,
Major G.P.A. – 3.23 professional, and occasionally, outstanding
BUSINESS Relevant Courses include: Financial and Managerial Accounting; Management; Statistical high school activities.
EXPERIENCE Foundations; Financial Management of the Business Enterprise; Risk Management of • Consider adding brief explanatory details of
Financial Institutions; Money and Banking; Business Strategy the position and your accomplishments.
LEADERSHIP • Include hobbies and interests only if they are
SPORTS Morgan Academic Support Center for Student-Athletes, University Park, PA relevant to the job objective or if they reveal
ACTIVITIES Tutor Summer 2013 characteristics important to the job.
 Learned about the challenges facing student athletes and how academics affect • This section can add individuality and flavor
NCAA regulations and eligibility to your resume, so you may want to include
 Tutored student-athletes in various Business and Finance courses including unusual or interesting items.
Financial and Managerial Accounting and Corporation Finance  

The Chambersburg Country Club, Chambersburg, PA Summers 2009 – 2010 HONORS/AWARDS:
Tennis Club Assistant
 Prepared the tennis courts and surrounding areas for daily play • This section is optional.
 Sold tennis-club items to members of the country club • Include only if you have several honors.
 Coordinated and led various sporting events for members and their families • If you have only one or two honors, you can
include them in a combined section along with
Bank of America, Chambersburg, PA Summer 2012 your activities.
Finance Office Assistant
 Entered data on financial accounts into the customer database system
 Reviewed and processed summary statements for corporate clients
 Analyzed end of the month and end of the fiscal year reports and updated totals in
Microsoft Excel

Nationwide Insurance, Carlisle, PA Summer 2011
Assistant Web Master
 Tracked and monitored the activity and hits that the website experienced
 Designed two staff-only sections of the in-house portion of the webpage
 Developed a tutorial to enable staff to enter new web pages in a consistent manner
 Met weekly with the Web Master to devise a long-term plan for the website

Penn State Harrisburg THON Chair, Penn State Dance Marathon 2011 – 2012
 Organized support for dancers of a 46-hour dance marathon
 Helped raise money during canning events

Volleyball Captain, Penn State Harrisburg Intramurals 2009 – 2010
 Served as captain for our Intramurals volleyball team
 Coordinated practices and game schedules

Tennis Club; Golf Club; Intramural Chair; three-year letterman in high school;
First Team All-Conference in Tennis and Golf

26

Action Coached Documented Increased Operated Responded
Word Collaborated Drafted Initiated Organized Reviewed
List: Collected Edited Instructed Overcame Revised
Comforted Eliminated Integrated Oversaw Screened
Achieved Communicated Enforced Interpreted Participated Served
Administered Compared Enhanced Introduced Partnered Sold
Advised Completed Ensured Invented Performed Solved
Advocated Composed Established Investigated Planned Strategized
Allocated Computed Estimated Launched Prepared Streamlined
Analyzed Conducted Evaluated Learned Presented Strengthened
Anticipated Consulted Examined Led Prioritized Studied
Applied Contributed Exceeded Maintained Produced Succeeded
Approved Converted Expanded Managed Programmed Supervised
Arranged Coordinated Facilitated Mastered Projected Supported
Assessed Counseled Financed Maximized Promoted Targeted
Assisted Created Formulated Mediated Proposed Taught
Attained Decided Fostered Mentored Provided Teamed with
Audited Defined Founded Met Raised Tested
Balanced Delegated Gained Minimized Ran Trained
Briefed Demonstrated Generated Modified Received Upgraded
Budgeted Designed Guided Monitored Recommended Utilized
Built Developed Helped Negotiated Reduced Validated
Calculated Devised Identified Observed Reorganized Visualized
Cared Diagnosed Implemented Obtained Reported Won
Directed Improved Offered Researched Wrote

REFERENCES:

• Most organizations will not expect references
on your resume.
• You may want to prepare a list of references
on a separate page formatted to match
your resume for use when employers request
references.
• Usually, three to five references are
appropriate. Consider individuals familiar
with your academic achievements, leadership
and teamwork skills, and/or your work
habits.
• Includethereferee’sname,title,organization,
mailing address, phone number, and email
address.
• You should always seek prior approval from
individuals you plan to list as references.

27

Resume Quiz

Directions: Using the Resume Examples link, answer the following questions. Save as Resume Quiz.
1. What is the most common length of a resume?
2. What are the essential components of a resume?
3. What kind of experience can you include if you have not yet had a paying job?
4. When is it recommended to omit information from you high school years on your resume?
5. Most employers expect to see your GPA, when should you NOT include it?
6. List skills that can be included on a resume
7. Compare and contrast the 3 different resume formats
8. Which resume section adds individuality and flavor to your resume?
9. Who should you use as a reference?
10. What is a resume?
11. Describe the Objective on a resume

Titus Quarshie

Resume Quiz

Directions: Using the Resume Examples link, answer the following questions. Save as Resume Quiz.

1. What is the most common length of a resume? One page is the most common length, because
most students lack sufficient experience for two pages.

2. What are the essential components of a resume? Your objective, your education, your GPA,
your experience, your skills and activities.

3. What kind of experience can you include if you have not yet had a paying job? If you have not
yet gained paid work experience, community involvement, volunteer work, and extracurricular
activities are all experiences that may be included in detail on a resume.

4. When is it recommended to omit information from your high school years on your resume?
When they don’t help your profile/portfolio.

5. Most employers expect to see your GPA, when should you NOT include it? If your cumulative
GPA is below a 3.0, consider listing both your Major GPA and your cumulative GPA, or you may
prefer to list your Major GPA alone.

6. List skills that can be included on a resume. Technology-based or computer skills, foreign
language knowledge, and other field-specific skill sets and certifications are appropriate to
include.

7. Compare and contrast the 3 different resume formats. Chronological format is the most
appropriate format if you have experience directly related to your career goal. Functional
format is especially useful when your degree or work experiences are not directly related to
your career objective. The combinational format allows for experiences to be separated into
different categories—related and unrelated—making the strongest impact by placing the most
related experiences first, regardless of the dates during which the experiences took place.

8. Which resume section adds individuality and flavor to your resume? Activities.
9. Who should you use as a reference? Individuals familiar with your academic achievements,

leadership and teamwork skills, and/or your work habits.
10. What is a resume? It is a brief “advertisement” of your skills, knowledge, and relevant

experience.
11. Describe the Objective on a resume. The objective is one or two concise, easy-to read

statements focusing on the type of position you are seeking, the skills you want to utilize, and or
the tasks in which you want to become involved.

Good job!

Score: 50/50

Resume Quiz

Directions: Using the Resume Examples link, answer the following questions. Save as Resume Quiz.

1. What is the most common length of a resume? Most resumes should be a two-page resume to
present the relevant details adequately.

2. What are the essential components of a resume? Honor/awards, activities, experience, and
skills.

3. What kind of experience can you include if you have not yet had a paying job? You can include
your accomplishments and responsibilities, skills, strength, summer work, community involvement.

4. When is it recommended to omit information from you high school years on your resume? It
would need to be omitted from your professional resume by the time you begin your junior year.

5. Most employers expect to see your GPA, when should you NOT include it? If your GPA is below a
3.0, you should not include it.

6. List skills that can be included on a resume: languages you know, basic knowledge, other foreign
language knowledge and other field-specific skill sets and certifications are appropriate to include.

7. Compare and contrast the 3 different resume formats: chronological format; this format
presents education and work experience in reverse chronological order, describing responsibilities and
achievements under each entry. Functional format is a format that is explained under major skill
headings, while job titles, employers, and dates are listed separately. A combination format is a format
that has a combination of chronological and functional formats.

8. Which resume section adds individuality and flavor to your resume? Fonts, margins and spacing.

9. Who should you use as a reference? Individual familiar with your academic achievements,
leadership and teamwork skills.

10. What is a resume? It determines whether or not you obtain an interview, a brief touch of your
skills, knowledge, and experiences.

11. Describe the Objective on a resume: type of position you are seeking, the skills you want to
utilize, however a task you want to become involved.

Well done!

Score: 50/50

Creating a Resume

STUDENT OBJECTIVES

Students will
Understand the function, form, and effectiveness of a resume
by examining and discussing sample resumes with their
classmates.

Demonstrate the importance of rhetorical situations by selling
themselves to a defined audience.

Develop a working resume by using the Resume Generator.

Recognize how a cover letter works in conjunction with a
resume by drafting them for a similar purpose.

Write a cover letter by using the Letter Generator.

Students will use the cover letter
template as a guide to writing a cover
letter. Add your personal
information.

Your Name and current home address, phone number, email, and website (if you
have one- do NOT use any social media accounts)
Current Date
Recipient information:
Name: Bob Smith
Company Name: Pick a company you would like to work for one day
Address of company: Research the internet
Name of Person referring: Ms. Williams
Job Title: Name of job title you would like to have
Field of Study: Your choice
Number of years: your choice
Area of professional expertise: related to the company/field of study
Save as Cover Letter in the Communication Folder

[Your Name]

[Street Address]
[Address 2]
[City, ST ZIP Code]
[Phone]
[E-Mail]
[Website]

[Date]

[Recipient Name]
[Title]
[Company Name]
[Street Address]
[Address 2]
[City, ST ZIP Code]

Dear [Recipient Name]:

[Name of Person Referring] suggested that I contact you regarding the open [job title] position with
[Company Name]. My educational background in [field of study], along with my professional
experience, makes me an excellent candidate for this position.

As you will see from the enclosed resume, I have more than [number] years of experience in the field
of [area of professional expertise]. My resume shows that I have been consistently rewarded for
hard work with promotions and increased responsibilities. These rewards are a direct result of my
expertise in [area of professional expertise], my commitment to personal and professional
excellence, and my excellent written and oral communication skills.

If you have questions, or if you want to schedule an interview, please contact me at [phone number].
I look forward to meeting you to further discuss employment opportunities with [Company Name].

Sincerely,

[Your Name]

Enclosure

Sikayla Brown

8242 Duralee lane
Douglassville, Georgia, 30134 United States

770-688-9643
[email protected]

Jan 26, 2017

Tambra Turner
6029 Professional Parkway Douglasville, GA 30134
770-489-9008
[email protected]@gmail.com

To whom it may concern?

My name is Sikayla Brown and I will like to apply for a caregiving position at Sunbrook Academy.
I learned about this opportunity from a friend that is very familiar with the business. I am
currently attending Lithia Springs Comprehensive High School as a junior and will be graduating
with the class of 2018. I am presently taking an Early Childcare Course and I will be receiving my
certification when I graduate. I desire is to gain employment from your company while I attend
college. In a couple of years I would love to own my own babysitting or daycare business and be
able to say I followed my dreams.

During my years at Lithia high school, I have over 30 hours in work experience with kids. I
traveled to several elementary schools, I also babysat children over weekends. It will be my
privilege to work for Sunbrook Academy in a caregiving role. I learned valuable professional
skills that I think the company can use such as patience. Most people don’t realize they are
children not adults. I also have the ability to hide frustration or annoyance. Children can easily
pick up the change of mood and another is keeping calm in an emergency. I really hope to earn
a spot in a caregiving role at your company.

After reviewing my resume, I hope you will agree that I am the positive and driven candidate
that you are looking for. I am excited to share my specific skills and abilities that will benefit
your organization. Please contact me at [770-688-9643] or email at [[email protected]] to
arrange for a convenient meeting time. I look forward to seeing you soon.

Sincerely, Sikayla,
Sikayla Brown
This is a well written letter. It’s a little lengthy, but
full of great content. Some of examples can be
shared verbally at the interview. Good job!

Score: 100%

Very nice letter Kennedy.
Score: 100%

Career Activity Sheet: Communication in the Workplace

http://cms.gavirtualschool.org/Shared/Electives/CTAEFoundations_16/CommunicationintheWorkplace/i
ndex.html

Every employer expects his/her employee to possess good communication skills. In this
module the student will examine the communication skills needed on the job. The
student will also be introduced to the principles of good customer service.

Students will complete Communications in the Workplace module. Students will review
the key terms and answer the following essential questions.

Key Terms

Aggressive Customer
Chronic Complainer
Clientele
Coaching Session
Complaint
Customer Service
Customer Service Representative
High-Roller Customer
Manager
Meek Customer
Rip-Off Customer
Troubleshoot

Essential Questions

 What does it mean to be a good listener?
 What qualities define a good listener?
 Why is it an important quality to listen and follow directions at the work place?
 Why can a group hear the same instructions, but interpret them completely

different?
 What are the qualities of good instructions?
 What is customer service and why is it important?
 What is a customer complaint and why is it important to remedy complaints?
 What are the possible ramifications of failure to remedy complaints?
 What can be done to avoid or minimize customer complaints?
 What are the rules for using a cell phone at work?
 What does every employee need to know about using email at work?

Communication in the Workplace

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1. What does it mean to be a good listener?
2. What qualities define a good listener?
3. Why is it an important quality to listen and follow directions at the work place?
4. Why can a group hear the same instructions, but interpret them completely different?
5. What are the qualities of good instructions?
6. What is customer service and why is it important?
7. What is a customer complaint and why is it important to remedy complaints?
8. What are the possible ramifications of failure to remedy complaints?
9. What can be done to avoid or minimize customer complaints?
10.What are the rules for using a cell phone at work?
11.What does every employee need to know about using email at work?

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3. Why is it an important quality to listen and follow directions at the work place?

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4. Why can a group hear the same instructions, but interpret them completely different?

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5. What are the qualities of good tin)stkrutctt"iox'.\n'Qslr?S^.ls''"' t
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What is customer service and why is it important?
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7. W!rh-att .istra^c^ulosrtokmwqxr\ cKomwplauin^t .at\nd<wx"h,y\rris^titt"kim\p,.osr"ta*nstt to remedy complaints?

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8. What are the possible ramifications of failure to remedy complaints?

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9. What can be done to avoid or minimize customer complaints? W

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10.What are the rules for using a cell phone at work?

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11.What does every employee need to know about using email at work?

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