www.VeeAndBrie.Scentsy.us

CONSULTANT GUIDE

Welcome to

The Scentsy Life

US-EN

What’s CONSULTANT GUIDE KEY:

INSIDE Look for these icons for quick business builders.

SCENTSY BASICS: AWARDS & RECOGNITION

01 Welcome to Scentsy W ork hard to earn big!
02 Tips for a Scentsational Start
04 New Consultant Awards GOAL ALERT!
06 Getting Paid
08 Tools & Resources S et new goals to stay on track.

TRAINING: PARTY TIPS

12 The Scentsy Party Make your parties pop!
14 Your Launch Party
16 Six Skills: Prospecting TALKING TIPS
17 Your List of 100 W hen you’re not quite sure what to say.
18 Six Skills: Booking
19 Host Rewards YOUR WORKSTATION
20 Six Skills: Host Coaching
22 Six Skills: Presenting Y our online hub for placing orders and running
23 Six Skills: Following Up your Scentsy business.
24 Six Skills: Sponsoring
THE TRAINING CENTER
EXTRAS:
Y our one-stop shop for Scentsy knowledge.
26 Scentsy Glossary Just click the link on your Workstation!
28 Scentsy Standards
29 DSA Code of Ethics SCENTSY FAMILY STORE
S hop Scentsy apparel, catalogs, brochures,
Need to
marketing tools and more.
CONTACT US?
SCENTSY LINGO
Use the Scentsy Contacts
list on the back cover. Find helpful definitions for Scentsy terms
in the glossary on pages 26-27.

Hey, Scentsy Consultant! WELCOME TO SCENTSY

READY TO KICK OFF YOUR SCENTSY LIFE?

You’re now part of something BIG — a global movement to beautify the world through
fragrance (with healthy doses of friendship, generosity and so much fun).
You’re probably pretty excited (you should be!), but you might also be wondering what
to do first. We’ve got you covered.
You’re officially enrolled in our Scentsational Start Program, which is all about
encouragement and making sure you know what to do — especially in your first 70 days!
Your first step? Earn new Consultant awards: Shooting Star and Scentsational Start
(pages 4-5). They’re designed to teach you the basics, plus you get SWEET perks
for achieving them. Win-win!
No matter what, don’t forget that WE’RE HERE FOR YOU!

Welcome to Scentsy!

OUR MISSION

To bring VALUE to the world by providing an industry-leading, family-friendly
business opportunity selling creative, artistic, high-quality products that
WARM the Heart, ENLIVEN the Senses and INSPIRE the Soul.

Simplicity OUR VALUES Generosity

Authenticity

We avoid the unnecessary We stay true to who we are, We love to give of our time,
and do the right things, the creating trust by being open, talent and resources!
right way, through teamwork! honest and respectful.

1

TIPS FOR A SCENTSATIONAL START

YOUR Tell everyone why you joined Scentsy. When
you share your passion, it will spread.
Scentsy Life
Always carry catalogs, samples and business
BEGINS NOW! cards. When you hand something out, be
sure to get contact info so you can follow up.
Announce your new business
to the world. Shout it from the “Here’s a catalog and my business
rooftops (and Facebook)! card with a free sample! Can I get
your contact info so I can answer
your questions after you check
them out?”

Share your favorite products with friends
and coworkers.

Label EVERYTHING — products, If someone says no, ask for a referral!
catalogs, brochures — with your
contact info. If someone says no …
T o placing an order: “OK! Did you know you can
Your Workstation is an earn free products if you host a party?”
o nline hub provided by
Scentsy where you place “No problem! Can I get your email address so I
orders and run your can keep in touch and share specials with you?”
business! Learn more
on page 8. T o hosting a party: “If you want free products but
don’t want to have a home party, I can hook you
up with a basket or online party instead! They’re
really fun and easy, and you get all the rewards
without the work!”

To joining Scentsy: “No worries! Do you have
any friends or family who could use some
extra money?”

BRING IT ON!

Goal setters move forward.

2

THE SCENTSATIONAL START PROGRAM TIPS FOR A SCENTSATIONAL START

Check out the First Things First checklist on your Workstation home page to
officially launch your business! Then watch your inbox for Scentsational Start
tips and reminders.

GET THAT GOAL

We want to help you get where you want to be! Stay focused and motivated with
your first Scentsy goal. Big or small, a good goal will help you get there.

My Scentsy Goal:

Post your goal on Facebook, write it on the bathroom mirror — make sure you see it every day!

WHAT DO YOU WANT?

More Family Vacation Friendship Awards &
Income Time Recognition

L ET’S GET THIS PARTY STARTED

It all starts with sharing Scentsy. Try booking 1-2 parties per week for your first
70 days. Learn all about the Scentsy party on page 12.

I WILL schedule parties every week to reach my goal!

Always know when you’re available to party! Keep that calendar handy.

Turn the page for more ways to reach your goal!

3

NEW CONSULTANT AWARDS

Earn these awards to fast-track your first promotion — and
a 5% increase in commission! Chart your progress on the Workstation.

SHOOTING STAR AWARD

How to qualify:

• Sell at least 500 Personal Retail Volume (PRV) in your first 15 days!

I need to qualify by (my enrollment date + 14 days)

What you earn:
• Shooting Star charm and bracelet. OR
• Lapel pin.
• E ligibility to purchase: Shooting Star Enhancement Kit at a HUGE discount!

(The Shooting Star Enhancement Kit is a one-time offer, valid for 90 days after the qualification period ends.)

Consultants who earn these awards learn more, earn more and stay longer with Scentsy.

If it doesn’t challenge you, it doesn’t change you.

4

SCENTSATIONAL START AWARD NEW CONSULTANT AWARDS

LEVEL 1

HOW TO QUALIFY WHAT YOU EARN

• Sell at least 1,500 PRV. OR • $50 product credit!
• S centsational Start Level 1 lapel pin.
• S ell 500 PRV and sponsor one new Personally
Enrolled Consultant who hits 200 PRV!*
AND

• C omplete the First Things First checklist
on your Workstation.

LEVEL 2

HOW TO QUALIFY WHAT YOU EARN

• Sell at least 3,000 PRV. OR • $125 product credit!

• S ell 1,500 PRV and sponsor one new Personally • S centsational Start Level 1 and
Enrolled Consultant who hits 200 PRV!* Level 2 lapel pins.
AND
• C ertificates of achievement (for levels
• C omplete the First Things First checklist on 1 and 2!).
your Workstation.
• S centsational Start Award Warmer exclusively
for Scentsational Start Level 2 or 3 achievers!

LEVEL 3

HOW TO QUALIFY WHAT YOU EARN

• Sell at least 6,000 PRV. OR • $225 product credit!

• S ell 3,000 PRV and sponsor two new Personally • S centsational Start Level 1, 2 and 3 lapel pins.
EnrolledConsultants who each hit 200 PRV!*
AND • C ertificates of achievement (for levels 1,
2 and 3!).
• C omplete the First Things First checklist on
your Workstation. • S centsational Start Award Warmer exclusively
for Scentsational Start Level 2 or 3 achievers!

• T rophy.

• M AJOR props from Scentsy and your
fellow Consultants!

*The PEC, or Personally Enrolled Consultant, must be active (earn 200 PRV in a single month) prior to the end of the 70-day period.

Increase your commission!

As an Escential Consultant, you earn 20% commission on your PRV. Earn 1,000 cumulative PRV
to promote to Certified Consultant and earn a 25% commission — that’s a 5% increase in commission!
Learn more on page 6.

PRV is the point value for your sales. You need at least 200 PRV per month to stay active.

Earn the Shooting Star Trainer Award — and get a $25 product credit! — when you sponsor
a new team member who earns Shooting Star.

The fastest, easiest and most fun way to earn these awards is to HAVE PARTIES!
Find your party style on page 12.

5

S AY HELLO TO PAYDAY!

The best thing about Scentsy? You get what you give! Work to reach your income
goals each month by selling Scentsy products and sharing the business opportunity
with others.

Here’s what you should know:

Escential earn 25%Certified earn

CONSULTANTS 20% CONSULTANTS
commission
(This is you now!) commission (This is you after you

earn at least 1,000 PRV!)

E ach promotion brings more income and bonus opportunities — especially when you
start building a team.

A few more details to keep in mind:

1 The Scentsy Pay Portal is where your commissions and bonuses are loaded each payday
(the 10th of the month, unless it falls on a weekend or holiday and gets bumped to the
next business day).

Your compensation card should arrive in your mailbox about 15 days after

2 you join. Activate it and we’ll automatically load your commissions there
each month.

• Click the Pay Portal link on your Workstation or visit scentsypay.com
to change your account settings and get paid.

3 If you are paid commissions and awards of $600 or more in a calendar year, you’ll
receive a Form 1099-MISC for income tax purposes. Check out the 1099-MISC FAQ
and Taxes Q & A from A to Z documents on your Workstation for more information.

Order payments from Consultants to Scentsy must be made via credit/debit

4 card (Visa, MasterCard, American Express or Discover), but you can accept
payment from customers in whatever form you choose. Just be sure personal
checks are made out to you!

T he PEG rate allows us to calculate commissions for Consultants worldwide.
Learn more on page 26.

Check out Understanding the Compensation Plan for more info on getting paid.

6

SALES AWARDS! T HE COMPENSATION PLAN GETTING PAID

• Earn the Monthly Sales You get paid based on your rank, the title of the Consultants
Award every time you hit you sponsor and generational bonuses (these come later).
2,000 PRV in any month
and get a 5% bonus on SCENTSY CEOSNCSEUNLTTIAALNT
your PRV! CCOENRSTIUFLITEADNT
Compensation CLOENASDULTANT
• T op Sales of the Month Plan CSOTNASRULTANT
is awarded to the top CSOUNPSEURLSTTAANRT
Consultant by title in MONTHLY RESPONSIBILITIES DIRECTOR
each country with the Personal Retail Volume (PRV) DSITRAERCTOR
highest PRV. DSIURPEECTRSOTRAR
Group Wholesale Volume (GWV)
• T he Annual Sales Team Wholesale Volume (TWV) 1,000† 500 500 500 500 500 500
Excellence Award goes ONCE YOU
to all Consultants who Active Frontline Consultants SELL 1,000 1,000 2,500 6,000 10,000 30,000 80,000
achieve 30,000 PRV First Generation Directors PRV, YOU’RE
or more each year — it CERTIFIED 2,000 6,000 10,000
comes with a $1,000 MONTHLY REWARDS FOR LIFE!
bonus and a trophy! Commission from 12333 3
PRV
• Get the Lifetime PRV 24
Award for every Bonus from Personal
(cumulative) 10,000, Wholesale Volume † Lifetime Personal Retail Volume; must be attained before rank advancement.
50,000 or 100,000
PRV earned. Frontline Escential or 20% 25% 25% 25% 25% 25% 25% 25%
Certified Consultant TWV Bonus 2% 4% 7% 9% 9%
GET 2% 4% 7% 9% 9% 9%
Frontline Lead Consultant CERTIFIED 2% 5% 7% 7%
TWV Bonus 3% 5% 5% 9%
ASAP 2% 2%
Frontline Star Consultant FOR A 5% 3% 3% 7%
TWV Bonus INCREASE! 3% 3%
4% 5%
Frontline SuperStar Consultant
TWV Bonus 2%
3%
Frontline Director (Q) TWV Bonus 3%
First Generation Director TWV Bonus 4%
Second Generation Director TWV Bonus 5%
Third Generation Director TWV Bonus

YOU’LL HAVE SCENTSY CEOSNCSEUNLTTIAALNT
THE WHOLE CCOENRSTIUFLITEADNT
THING DOWN Compensation CLOENASDULTANT
IN NO TIME! Plan CSOTNASRULTANT
CSOUNPSEURLSTTAANRT
For now, let’s focus here: MONTHLY RESPONSIBILITIES DIRECTOR
Personal Retail Volume (PRV)
1,000 500 500 500 500
Group Wholesale Volume (GWV) ONCE YOU 1,000 2,500 6,000 10,000
Team Wholesale Volume (TWV) SELL 1,000
PRV, YOU’RE 1 2 2,000
Active Frontline Consultants CERTIFIED 33
First Generation Directors FOR LIFE!

MONTHLY REWARDS 20% 25% 25% 25% 25% 25%
Commission from
PRV

Bonus from Personal GET 2% 4% 7% 9%
Wholesale Volume
CERTIFIED
Y our first income goal should be to get from EscentiaCelrttiofFierCdoneCtrolitnniesfuiEletsacdnetnCTtiWoalnVosrBuonltuas nt ASFAOAPRS,AAbP5e%cause2i%t 4% 7% 9%
INCREASE!
comes with a healthy commission increase! Frontline Lead Consultant
TWV Bonus 2% 5% 7%

For a detailed look at our Compensation Plan and averFarogntelineeaSrtnariCnognssu, lvtainstit scentsy.com, click Join, 3% 5%
then click About Compensation. TWV Bonus

Frontline SuperStar Consultant 2%
TWV Bonus

7 Frontline Director (Q) TWV Bonus 3%

First Generation Director TWV Bonus 3%

T OOLS & RESOURCES

YOUR How do I get there?

WORKSTATION Visit workstation.scentsy.us, and use your
Consultant ID number and password to log in.

Mobile-friendly!

Take the Workstation tour — it’s in
your First Things First checklist on the
Home tab — to learn all the ins and outs.

This is where the magic happens!

Place and track orders, set up parties, track your sales and income, learn about news and
events, manage customer info and more!
Your Workstation is packed with resources — here’s what you should know NOW:

Home Events
Track your progress toward new Consultant Register for events and check out incentive trips
awards (clock’s ticking!), complete the First you can earn!
Things First checklist and see breaking news.
Contacts
Consultant Support Manage your customer records and order history
We’re here for you! If you have a question in one place.
about ANYTHING, reach out. Use the online
chat feature for a quick connection, call or Account
email (contact info on back cover). All about YOU! Update your profile, personal info
and monthly subscriptions, or edit your PWS.
Training Center
Soak up a little more knowledge every day. News
Learn everything about running a Scentsy Scentsy news and the latest product info.
business — there’s even a New Consultant Check it every day!
tab for newbies like you!
Click on Quick Tips throughout Orders
Place and track all orders here!
the Workstation for help setting
up a party, entering your first
order and more!

8

Y OUR PERSONAL TOOLS & RESOURCES
WEBSITE (PWS)

Welcome, online shoppers and new team members!

New Consultants get a FREE three-month subscription
to a PWS — keep it after that for $10 a month.

Sell Scentsy products online.
Give new customers a place to find you.
Invite others to join your team.
Share your Scentsy story with the world!

Customize it!

Your PWS is all about YOU. Add your story, your
contact info and your latest Scentsy favorites.
(We’ll take care of the hard stuff, like updating
new products, promotions and more.)

THE PARTY PAGE

Welcome EVERYONE to the party! The Party Page can be used for online-only parties — or any
party style — to increase your guest list, sales and Host Rewards. No matter what, guests are one
click away from shopping.

Customizable! Social Mobile-friendly

Learn all about Scentsy party styles on page 12.

How it works

Add a title or theme, photos and video, links to your social media sites and your favorite products.
You and your Host get together to invite guests to join the Party Page. Once it goes live, the party
begins! (You can create a unique Party Page experience for EVERY party.)

Be a social butterfly

Any guest with access to your online party can share it and invite even more people to join with
an email, text or on social media.

Countdown clock

There’s a live countdown clock at the top of the Party Page, prompting guests to shop and place
their orders before time runs out.

9

T OOLS & RESOURCES

For convenience, for community or for FUN! Our SUBSCRIPTIONS give you (and
your customers!) exciting opportunities to stock up on Scentsy products and build
your business.

FOR CONSULTANTS ONLY

Scent of the Month Kit It’s a fab deal!
$35/month (plus shipping)
Plus, we’ll send it to you more than
A brand-new fragrance every month? Yes, please! This is a a month before the new fragrance
great reason to reach out to your customers regularly, and is available for purchase (at 10% off!)
we want you to be prepared. so you can share samples, bring it to
parties and start collecting orders.
With the kit you get:

• 9 Scentsy Bars in the featured fragrance.
• 1 Scentsy Room Spray.
• 1 Party Tester.
• 1 Mini Tester.
• 1 pack of Rub and Smell Stickers.
• 50 Monthly Specials fliers.

Scent & Warmer of the Month Combo Kit We call our Monthly Specials
WOTM and SOTM! Bet you can’t
Starting at $60/month (plus shipping) guess which is which.

With this subscription, you get all the Scent of the Month Kit Subscribe to our Monthly Specials
contents, PLUS the exclusive Warmer of the Month! kits in the Account tab.

FOR EVERYONE

Fragrance that delivers

The Scentsy VIP program features exclusive product bundles (think Laundry or Essential Oils) and
special offers only available to members. Your customers can choose the frequency of their order,

receive samples and other fun perks, and cancel anytime! It’s a community of passionate fans who

L-O-V-E Scentsy.

Loyalty has rewards!

Our Customer Loyalty program lets your best customers subscribe on your PWS to the products
they use most, like Scentsy Bars, Scent Circles and lightbulbs — so they never run out of Scentsy!

• Set up the subscription to deliver every month or once every three months.
• Change, cancel or skip a delivery anytime.
• Earn points that can be cashed in for half-price products!

Making Perfect Scents™

We email a newsletter with all the latest products and promos to your subscribed customers on the first
Wednesday of each month. We can only send it to the contacts you upload to your Workstation, so be
sure to ask for email addresses and check the “Newsletter subscriber” box when you plug in their info!
They can unsubscribe at any time.

Add your photo and a custom message each month in the Communications tab.

10

INTERNATIONAL SALES & SPONSORING TOOLS & RESOURCES

Find your country on the map to find your Scentsy region, and get ready to expand
your business all over the globe!

Region 2

SCENTSY Region 1

DOES BUSINESS
ALL OVER
THE WORLD!

Region 3

Here’s how: INTERNATIONAL
SPONSOR FEE
SELL & SPONSOR FEE
Out-of-region $10/month
In-region $5/month

Sponsor new Consultants and Sponsor new Consultants outside
sell Scentsy in any country in your region. (Sorry, but you can’t
your region. sell Scentsy outside your region.)

Why charge a fee?

These fees help cover the costs involved with bonus payouts, currency conversions and updating your
PWS for all appropriate countries and languages. Even if you don’t personally sponsor across borders,
you’ll need to enroll if you want to earn bonuses on out-of-country downline. You must also agree to
the appropriate International Sales and Sponsoring Agreement found on the Accounts tab of your
Workstation to do business internationally.

Sales Tax

Any applicable sales tax is collected on all orders. See the Sales Tax Guide on your Workstation for
more information.

Your downline includes all the
Consultants you sponsor, plus all
the Consultants they sponsor.

To sign up, go to your Accounts tab
and click International.

11

T HE SCENTSY PARTY

WHY SCENTSY PRODUCTS NEED
TO BE EXPERIENCED!
PARTIES?
And there’s just no better way to share
fragrance love than in person — at home,
at your favorite coffee shop or in
the breakroom.

But that’s not the only way to share Scentsy!

Check it out:

ON LOCATION

• H ome party
Your Host picks a date and invites friends and family. You’ll set up a simple product

display, give a quick demo and encourage guests to sample the fragrances.

Don’t forget to ASK guests to place orders, share what they can earn — yay, Host
Rewards! — if they book their own party, and tout the benefits of joining Scentsy!

• F airs & shows
Scan your community calendars for local fairs and trade shows. It’s a great way to

meet new people (and find new party Hosts)! You don’t need to spend a lot to rent
booth space at really large events. Sometimes the smaller events — like church or
block parties — can provide a big return on your investment!

ON THE GO

• Basket party
Have a busy Host? No biggie. Just fill a basket with Mini Testers, catalogs, order

forms and business cards. Your Host can take the basket to work, school, the gym,
church, sporting events — WHEREVER! — to share Scentsy fragrances and collect
orders. (Which they really want to do, to max out their Host Rewards!)

Give a basket party to ALL your home party Hosts so they can share Scentsy
fragrances and collect orders anytime!

Check out the Scentsy Show ‘n’ Go Tester Tote — it has space for everything you
need for a successful on-the-go party.

• Fundraisers
When you host a Scentsy fundraiser, you agree to donate a portion of your

commission to a charitable cause or organization. You’ll get new contacts,
customers and potential Hosts (don’t forget to label EVERYTHING!).

12

THE SCENTSY PARTY

ONLINE

• S hare Scentsy with friends near and far when you host an online party!
Facebook is a great channel, but you can also run your entire online shindig
from the Party Page on your PWS (see page 9).

ONE-ON-ONE

• S ometimes your customers just want to shop! Sure, you could send them
to your PWS, but meeting them in person — at their home, the coffee shop,
the office — helps build those connections so important to your business.

THE MAGIC NUMBERS

Want to make your party a hit?

REMEMBER 10-7-2-1:

• At least 10 guests attend.
• At least 7 guests place orders.
• At least 2 guests book parties.
• At least 1 guest – maybe your Host! – is interested in joining your team.

Don’t worry about hitting your numbers at every party. If you trust the system and let go of
your expectations, you’ll find 10-7-2-1 just happens!

Use the Party Page on your PWS for every party style to increase your guest list, sales
and Host Rewards! Learn more on page 9.

There’s a whole section on the Training Center dedicated to parties! Check it out.

No matter what type of party you choose, the first party you need to have is your LAUNCH PARTY!

13

Y OUR LAUNCH PARTY

This is the GRAND OPENING of your Scentsy business!

Get ready to have some fun.

PartyBefore the 1. Choose a date within your first 10 days.
2. S et up your party on the Orders tab so
If the turnout at your first
launch party is less than you can make a Party Page.
you’d like, schedule another
one a few days later! 3. Create a guest list using your List of 100
on page 17 and send invites!
Consultants who have a
launch party and schedule Learn as much as you can! Check out
at least three more parties in
their first 15 days are much 4. the latest Product Guide on the Business
more successful than those References tab so you can be ready for
who don’t. Scentsy product questions.

5. Label catalogs with your contact info.
Find a handy label template on the
Business References tab.

6. Prep Host and Opportunity packets.
(See pages 20 and 24 for what to include!)

7. Practice a short presentation.

14

PTiamrtey! Let’s mingle. YOUR LAUNCH PARTY

We don’t call them parties for nothing! They should be
relaxed and fun. Put out some simple snacks and give
guests time to settle in.

YOUR PRESENTATION

Just be you! Share how much you LOVE Scentsy and why you’re excited to be a Consultant.
• Invite everyone to sample Scentsy fragrances and check out your display! Keep your display

simple using the products from your Starter Kit.
• E xplain Host Rewards and invite everyone to get a party on your calendar. Learn more on page 19.
• L et them know to hit you up and place an order once they’re done shopping.
Look for guests who are really into it — those are the ones you want to send home with Host and

Opportunity packets!

IT’S A WRAP
• Call guests who couldn’t come — they can still shop on your PWS.
• C lose your party and enter orders on the Orders tab. Your Sponsor (or the Training Center)

can help!

• Label products with your contact info and deliver orders.
• Follow up with guests who were interested in being a Host or Consultant!

Find more party tips, Now that you’re ready to party, let’s focus on the Six Skills of
plus instructions on how the Selling System that will maximize your efforts — and help
to enter your first order! you earn Shooting Star and Scentsational Start awards!

15

SIX SKILLS: PROSPECTING Host Booking
Coaching
Sponsoring

Prospecting Following Prospecting THE 6 SKILLS
Up Presenting
OF THE
SELLING SYSTEM

FIND OUT WHAT YOUR CUSTOMERS WANT TO DO — SIMPLY SHOP,
HOST A PARTY (AND EARN REWARDS) OR BECOME A CONSULTANT!

When you understand what they WANT, you can help provide it. (Just be sure you’re
following their lead — you can’t want something for them if they don’t want it, too!)

How to do it:

• C omplete the List of 100 on page 17 and keep it updated! Once someone buys, hosts or joins,
make room for a new contact. It’s so important to keep good customer records!

• T alk to people! At least one new person every day. Get to know them. Ask about their families.
To make the most of your business, think of BUY/HOST/JOIN as an opportunity to serve.
What do they need and how can you provide it?

• M eet people where they are — on social media!

Link your Facebook and Pinterest accounts to share
product images from the Marketing tab. Ask your
friends and followers if they want to get their Scentsy
free by hosting a party!

Strike it up!

When meeting someone new:
“Hi! I’m (name). I own a fragrance business.

What do you do?”

We use BUY/HOST/JOIN to describe the three
main groups contacts fall into: customers, Hosts
or potential/new Consultants!

Stock up on Scentsy T-shirts, banners and customize
business cards and other tools to market yourself!

16

FRIENDS FAMILY COWORKERS NEIGHBORS

SPOUSE’S FRIENDS, PEOPLE WHO WANT
FAMILY & COWORKERS EXTRA INCOME

YOUR
LIST OF 100

You know more people than
you think! Write them down.

FELLOW PARENTS OTHER

17

SIX SKILLS: BOOKING Booking PARTIES = MEETING LOTS
OF NEW PEOPLE!

Which means new customers, Hosts and
team members. A party is also the best
way for your Hosts to earn free and
half-price products.

How to do it:

• H ave parties. Show guests how easy and fun it is to host, plus
how awesome our Host Rewards are.

• A sk. Ask everyone you know to book a party. If they say no,
ask them to refer you to people who may be interested, then
follow up.

• K eep your calendar up to date. Always know the next three
dates you’re available for a party.

Use the Library of Party Games on the Business References tab for
game ideas that’ll entice guests to book parties. Your Sponsor can
help, too!

• H ave a booking blitz. Get together with a group of Consultants,
grab your List of 100 and set a timer for 15 to 30 minutes. See
how many people you can call in the allotted time — and how
many parties you can book! The energy is powerful, and you’ll
gain confidence from your fellow Consultants.

• A sk friends on Facebook. Take a picture of your favorite
products or use a sharable image from the Marketing tab and
post it on your Facebook page. Ask your Facebook friends if
they’re interested in earning free products by hosting a party.

The big ask

“Y ou can get your Scentsy free or at half-price when you host
a party! I’m available next Wednesday evening and Saturday
afternoon. Which day works for you?”

P ick up a 3-pack of our Scentsy Drawing Box to collect contact
info with fun contests and giveaways!

18

H OST REWARDS HOST REWARDS

Everyone loves Scentsy. And Host Rewards let them get MORE! It’s a no-brainer
(and the #1 reason your Hosts will book a party).

Spread the word!

Host Rewards

Host Rewards are based on party sales. Here’s what your Hosts can earn:

$200-$349.99 $350-$499.99 $500-$999.99 $1,000+

• 1 Scentsy product • 2 Scentsy products at • 3 Scentsy products at • 4 Scentsy products
at 50% OFF. 50% OFF. 50% OFF. at 50% OFF.

• $20-$34.99 in FREE • $35-$49.99 • $75-$149.99 in FREE • $150+ in FREE
product. in FREE product. product. product.

*Product over $100 requires two half-price items to save 50%.

FYI

• A party has to reach at least $200 in sales to qualify for rewards.
• Earned rewards are provided by Scentsy! They don’t come out of your commissions.
• Host Rewards don’t count toward your PRV.
• T here’s a small fee ($5) if your Host doesn’t use all their half-price items. (Who wouldn’t?)

If that happens, just use them yourself!

Enter your launch party as a Home Party on the Orders tab to earn Host Rewards!

Tell your Host:

“Your rewards are based on party sales, so be sure to pack the house!”
“Not everyone you invite will be able to come to your party, but you can still ask

them to place an order. They count toward your rewards!”
“D id you know you get ANOTHER half-price product when one of your guests books

a party and you attend?”

This is called the Perpetual Party Reward. It’s a great way to motivate Hosts to help you book
more parties!

19

CoHacoshting HELP YOUR HOSTS KNOW EXACTLY
WHAT TO DO BEFORE, DURING AND
AFTER THE PARTY TO MAX OUT THEIR
HOST REWARDS AND MAKE SURE
GUESTS HAVE A GREAT TIME!

EVERY HOST PACKET How to do it:
SHOULD CONTAIN:
RIGHT AFTER BOOKING
• 1 wish list
• Share a Host packet with all the info they need.
• 2 catalogs • Give your Host a basket party to share with friends, family

• 2 to 3 Host/Join brochures and coworkers before the party. It’s never too early to start
collecting orders!
• H ost envelope for collecting • Tell your Host to browse through a catalog and make a wish list.
outside orders • Talk, talk, talk! Let your Hosts know how to stay in touch, and
reconnect often.
• F liers for current specials
or promotions THE DAY AFTER BOOKING

• 5 to 10 order forms with your • Start a Party Page on your PWS (see page 9).
contact info highlighted • Send your Host a “Save the Date” email or text.
• T alk about the guest list. Remember 10-7-2-1. You want
• E xample of a completed
order form at least 10 guests, so encourage your Host to over-invite.
• F ind out how your Host wants to invite people, and offer
• 25 postcard invitations
to help get it done.
• S cent Circle or small • G et your Host’s wish list, help them pick their top four products,
product sample
then set a party sales goal to make sure they earn them free!
• Wax samples
2 DAYS AFTER BOOKING

• Ask how many people have RSVP’d for the party.
• Find out how your Host is doing collecting outside orders.
• Decide on a party theme, if your Host is interested.
• Plant the seed that your Host would make a great Consultant!
• Set a day and time for your next follow-up.

1 WEEK BEFORE THE PARTY

• Text your Host. “Can’t wait for your party next week! How many
do we have coming?”

• Remind your Host to keep snacks simple: drinks, something sweet
and something savory!

20

SIX SKILLS: HOST COACHING

3 DAYS BEFORE THE PARTY
• Text your Host. “Three more days! What’s our final head count? Have you gotten any orders yet?”
THE DAY BEFORE THE PARTY
• Text your Host. “It’s not too late to invite more people or get orders before your party!

See you tomorrow!”
THE DAY OF THE PARTY
• T ext your Host confirming the address and when you’ll arrive. It’s party time!
AFTER THE PARTY
• S et a date for closing the party and collecting outside orders.
• L et your Host know how much they earned in Host Rewards!
• Ask whether your Host has thought any more about joining.

FLIP THAT HOST!

Hosts make the best teammates!
When your Host is interested in the Scentsy Life, offer to give them the commission
you earn from their party if they join — they can consider it their launch party! It’s a
major incentive — they get paid AND the sales count toward new Consultant awards!
They’re already on the fast-track to becoming a GREAT new member of your team.

“Y ou collected $750 in orders, which means you get three half-priced products and about $112
in free products. If you’re interested in joining Scentsy, I’ll help you sign up and enter this party
under your name so YOU earn the commission, too! It’s just $99 to join. You’ll earn a 20 percent
commission from your party, so you’ll be able to earn back the cost of your Starter Kit right away.
What do you think?”

21

SIX SKILLS: PRESENTING Presenting YOU ARE THE FACE OF YOUR
SCENTSY BUSINESS — BE YOU!

Presenting is all about sharing your
Scentsy story and the products you
love most.

How to do it:

• S et up your Scentsy display. Your Starter Kit contains everything you need. Don’t go too crazy!
You want others to see how easy it is to have a party and be a Consultant.

• G ive everyone a wish list and a product list or catalog. During your presentation, have guests
write down EVERYTHING they want. Tell them you’ll help them save when they’re ready to order.

• T alk about each category. You don’t have to give a long explanation and description of every
product we sell. Provide a brief overview of each category, and highlight your favorite product
from each.

“Scentsy Kids has fun, fragrant products for little ones! Mine LOVE the Bath Smoothie and
Scrubby Buddies.”
“I cannot get enough of the Counter Clean in our Clean collection. Let me show you
how it works.” (Make sure you clear this with your Host before the party!)

• S hare, don’t sell. Tell your guests about the compliments you get on how nice your clothes smell,
or how you use the diffuser in your daily relaxation ritual. Share how Scentsy makes your life
better and easier!

• Share why you joined Scentsy. This is your Scentsy story. Talk about how the business
opportunity has made life better. Invite guests to ask you questions about being a Consultant.
It’s a great way to see who’s interested in learning more about joining your team!

How to do it everywhere else:

• Brand yourself! Make sure EVERYONE knows you’re a Scentsy Consultant! Put a sticker on your
car, wear a Scentsy hat or T-shirt, carry a Scentsy bag — you can even get your family in on it!

Shop Scentsy apparel and marketing tools in the Scentsy Family Store.

• U se Scentsy products. When someone walks into your home, they should be able to tell you love
Scentsy! The fragrance in the air, the warmers or diffusers in every room, the Scentsy Buddies
lining your child’s bed. When you’re out and about, they should smell it on your clothes (hello,
Washer Whiffs!) and see the Scentsy Car Bar hanging from your rearview mirror.

22

Following IT’S WHERE MEANINGFUL SIX SKILLS: FOLLOWING UP
Up RELATIONSHIPS ARE BUILT.

The more you connect with people and show
interest in them, the more likely they are to
do business with you long-term. We want
our customers to feel valued and special!

Buy How to do it:

“If you like your Clothesline • H elp customers complete their order form. This helps ensure
Scentsy Bar, you’ll LOVE the you get their complete contact info so you can follow up later.
Scent of the Month! I’ll send
you a sample.” • R eview their wish lists. Help customers get more with Bundle
& Save, or tell them what they could earn if they host a party.
Host They’ll appreciate you helping them save money!

“Your first Scentsy party was • S hare the business opportunity. Remember, you’re in this to
a HUGE success, but I know serve! It’s easy to notice the signs of someone who needs the
you still have products on your Scentsy Life — if you’re willing to look for them. But that’s just
wish list. When do you want the first part. You also have to step up and ask, then follow up
to host again?” after they’ve had some time to think about it.

Join • F ind a system that works for you. Many Consultants follow up
one week, one month and three months (1-1-3) after delivering
an order to see if a customer has questions, wants to reorder
or wants to host their own party. The best follow-up system
is the one you’ll use, so see what works best for you! The
key is consistency.

• C arry (labeled!) catalogs and samples wherever you go. When
you hand out a business card, catalog or sample, exchange contact
information so you can start building a new relationship.

Ask for email addresses so your contacts can receive the Making
Perfect Scents™ newsletter and not miss out on our monthly specials
and sales!

Use the Customer Wish List Notepads to discover what your
customers want most — then follow up with specials, sales or
host opportunities!

“You mentioned how expensive
it is to keep all your kids in
soccer. Believe me, I know!
Scentsy is a great way to earn
extra money. I can tell you all
about it if you’re interested.”

23

Sponsoring BUILD AN AMAZING TEAM FOR
AN AMAZING TIME!

Not many jobs let you choose who you want
to work with every day. That’s the beauty of
building a Scentsy team — you get to
surround yourself with encouraging,
motivated, authentic people!

But I just signed up! EVERY OPPORTUNITY
PACKET SHOULD
No biggie! You don’t have to be a Scentsy expert to start building a team. CONTAIN:
As a brand-new Consultant, finding a friend to join Scentsy with you is
the BEST. You can support each other, help each other stay motivated •1 Host/Join brochure
and learn the business together!
•2 catalogs (one to keep
How to do it: and one to give away
so they can see how
• N ever prejudge. Don’t assume someone won’t be interested in easy it is!)
the Scentsy life because they’re too busy, too shy or too … whatever.
You never know who might want to earn extra money, need a new •A letter introducing
social outlet or just want to try something different. yourself

• L isten. When you overhear guests talk about wishing they could •A list of reasons to join
stay home with their kids, being unhappy with their job or moving
into a new home, listen. Scentsy could be just what they’re •A Scent Circle or small
looking for! product sample

• B e interested in other people. Successful Consultants think of how •Your business card
they can add value to the lives of others. You’re in this to serve!
•Fliers for current specials
• S hare your story. Tell them why you joined Scentsy and how your or promotions
life has changed since. Keep it short, simple and relatable, and invite
anyone who’s interested in learning more to connect with you. The info in these packets
is secondary. This is really
• H and out three opportunity packets (see sidebar) at every party. your chance to talk with
Look for people who ask a lot of questions, give them a packet and people one-on-one about
follow up with them in a few days. joining Scentsy.

Care to join me? Organize everything
you need with handy
When they say they’re too busy to join: opportunity folders.
“Being busy is a plus in this business! It means you know lots of people.
And since Scentsy is so flexible, you can run your business from your
phone wherever you are.”

When they seem lonely or bored:
“I’ve met so many people since I joined Scentsy. It’s a fun excuse to get out
of the house. Let me know if you want more info!”

When they need extra money:
“N ew Consultants earn a 20 percent commission right off the bat, and you
can get a 5 percent increase in comission pretty quickly. It doesn’t cost much
to start, so it’s a great investment!”

24

SPONSOR OF THE MONTH charm OR SIX SKILLS: SPONSORING
pin
Awarded to the top Consultant in each title and country
with the most first-time active personal enrollments in
one month; a minimum of three new recruits ordering
at least 200 PRV is required. In the case of a tie, the
combined PRV of the new recruits will be used as a
tie-breaker.

ANNUAL MENTOR AWARD

Personally enroll 14 or more new Consultants who
achieve the title of Certified Consultant or higher
during the qualification period, May 1-April 30.

Your rewards include:
• Personalized trophy
• $ 25 bonus per Certified Consultant;

$50 bonus per Lead Consultant or higher

A LICE KALILIMOKU
SHINING STAR AWARD

This award is given to one Scentsy Consultant
per region who contributes the most to fulfilling
Scentsy’s mission and/or who best exemplifies
the values we strive to represent. Consultants
choose the nominees, and the winner is selected
by Scentsy’s executive team.

Watch the News tab for your chance to nominate
our next Shining Star.

A ctive

An account status achieved when you earn at least 200 points in PRV in one calendar month. Activity,
or being active, in at least one month during any consecutive three-month period is a requirement for
remaining current.

B onus

The amount paid out to leaders (Lead Consultants and above) as a percentage of Personal Wholesale
Volume (PWV) on personal sales and Team Wholesale Volume (TWV) on downline Consultant sales.

Commission

The compensation for your personal sales of commissionable products.

Compensation Plan

The various levels of compensation you can earn as you advance to different Consultant levels.

Current

If you are active for one or more months within the most recent three-month period, you are current
and therefore eligible to place orders, receive commissions and retain downline.

Director (Q)

The title assigned to any Director, Star Director or SuperStar Director once they have not qualified for
the Director rank for three consecutive months. This title may only be held for a total of three months.

Downline

Any Consultant(s) that you sponsored and the Consultant(s) they sponsored and so forth, including all
levels and generations.

Frontline

All Consultants on your first level either sponsored by you or as the result of a roll up.

Generation

The arrangement of all Directors and their teams in your downline.

Group

You and your entire downline.

Group Wholesale Volume (GWV)

The sum of the Personal Wholesale Volume (PWV) of all members in your group.

Home Country

The country you specified during the enrollment process.

Level

Each Consultant sponsored into your downline, whether by you or another Consultant in your
downline, is organized into a structure that is based on layers of sponsorship.

Lifetime PRV (LPRV)

The sum total of all Personal Retail Volume (PRV) you have accumulated on your account from your
enrollment date to the present date. LPRV is not lost or reset as a result of an account cancellation.

PEG rate

A calculation applied to Personal Retail Volume (PRV) that converts PRV points to local currency to
pay commissions.

Perpetual Party Reward

When a guest at a party books their own party, the original Host will receive an additional half-price
item if they attend that qualifying party.

26

Personal Retail Volume (PRV) SCENTSY GLOSSARY

The point value of commissionable products you sell. PRV is a global point system converted to local
currency using a PEG rate.

Personal Website (PWS)

A tool to help you promote your business, collect online orders, announce online parties and sponsor
new Consultants.

Personal Wholesale Volume (PWV)

75 percent of Personal Retail Volume (PRV).

Personally Enrolled Consultant (PEC)

A Consultant who selects you as their Sponsor at the time of their enrollment.

Rank

A monthly qualification used to determine your rate of compensation.

Region

Countries that Scentsy has grouped together for sales and marketing purposes.

Roll Up

When your account is cancelled, or if you elect to lock your account into a non-sponsoring account,
your downline moves up one level and becomes your Sponsor’s frontline.

Scentsy Family Foundation

Offers philanthropic support through scholarships, direct donations and community-based causes
and charitable cause products.

Sponsor

Your immediate upline who is a current Consultant.

Starter Kit

A selection of training materials, demonstration products and business supplies that you are
required to purchase upon enrollment.

Team

You and all Consultants in your downline, excluding Directors and their downline.

Team Wholesale Volume (TWV)

The sum of the Personal Wholesale Volume (PWV) of all Consultants on your team.

Title

The highest rank achieved by a Consultant to date. A Consultant’s title only changes by
advancement, except when Directors don’t meet Director rank requirements.

Training Center

A centralized location for all training content available to Scentsy Consultants. Access the Training
Center from your Workstation.

Upline

This includes the Consultant who sponsored you, their Sponsor and so forth.

Workstation

This is the heart of your business, where you place and track orders, set up your events, track sales,
get information on news and events and much more. Log in with your Consultant ID number or
username and password at workstation.scentsy.us.

27

SCENTSY STANDARDS S CENTSY STANDARDS

Raising our Standards

Our most important job is to support and protect our Consultants! That’s why we established Scentsy
Standards for doing business. You agreed to the Standards when you enrolled as a Consultant, but
you can also find them in the Independent Consultant Agreement (the full document is posted on
your Workstation).

Here’s a quick look at (abridged) key Standards:

CLAIMS

Products Opportunity Endorsements

You may not make any claims You may not demonstrate the You may use only Scentsy-
regarding the therapeutic or earning potential of Scentsy approved language or materials
curative properties of any or party plan/direct selling when asserting any previous,
Scentsy products, other than opportunities by sharing your current or future endorsement
those contained in current own earning information or of any kind.
official Scentsy literature. the earning information of
other Consultants.

Corporate pricing vs. personal specials

You have the flexibility to sell Scentsy products at whatever price you choose. However, in your
advertisements, you must always use corporate pricing. Personal specials can be shared with your
customers directly in one-to-one communication.

eBay and retail locations

We prohibit the sale of Scentsy products on sites like eBay and Amazon, buy/sell/trade pages on
Facebook and in retail stores.

Inventory loading

Seventy percent of your total monthly PRV must be sold to customers outside of your household.
You are prohibited from carrying excessive inventory and from encouraging your downline to purchase
and carry large amounts of inventory.

Cancellation policy

Scentsy accounts that do not generate sales resulting in at least 200 points in PRV in at least
one month within any contiguous three-month period will be cancelled for inactivity.

28

D SA CODE OF ETHICS DSA CODE OF ETHICS

PROTECTING CONSUMERS The Standard for

In all interactions, a salesperson must:

• Contact customers at a convenient time. an Accountable
• Provide accurate information on products and services. Marketplace
• Provide company and salesperson contact information.

• Protect customer privacy.

• E nsure product and earnings claims are clearly documented

and defined, and substantiated by competent and reliable evidence.

A salesperson will not:

• Engage in unlawful or unethical recruiting practices.

• Encourage fellow salespeople to purchase unreasonable amounts of inventory or sales aides.

• Encourage selling of products solely to qualify for downline commissions.

DSA MEMBER RESPONSIBILITIES

A member company must:

• Abide by the Code’s standards and procedures as a condition of DSA membership.
• Publish the Code on their website and the process for filing a Code complaint.
• Provide ethics training to their salespeople.
• Ensure product and earnings claims are clearly documented and defined, and substantiated

by competent and reliable evidence.

A member company will not:

• Engage in unlawful or unethical recruiting practices and exorbitant entrance fees.
• Encourage salespeople to purchase unreasonable amounts of inventory or sales aides.
• Encourage selling of products solely to qualify for downline commissions.

PROTECTING SALES PEOPLE

A member company must provide:

• Information on its compensation plan, products and sales methods.
• A ctual and potential sales and earnings claims; accurate descriptions of products, services

and opportunities.
• A contract detailing the relationship with the company, including start-up fees and costs.
• An explanation of its repurchase policy, requiring a 90% refund on currently marketable

materials within 12 months of purchase, including sales kits if required.

Enforcement:

• T he Code of Ethics is enforced by an independent administrator, responsible for compliance
and complaint resolution. A member company agrees to abide by the requirements of the
Code as a condition of DSA membership.

• The Code Administrator is empowered to employ any appropriate remedy to ensure that
salespeople do not incur significant financial loss, including requiring DSA member companies
to repurchase inventory or materials.

• M ember companies must ensure all marketing activity by the salesforce is consistent with
company policies and the Code.

• Member companies are subject to reviews to ensure Code compliance and adherence to
state and federal laws.

• The Code requires consumer protection measures beyond the minimum standards set by
the legal and regulatory communities.

• T he Code administrator is empowered to issue periodic compliance reports, including
public reports.

29

CONTACTING SCENTSY Finance
1099-Misc forms
C onsultant Support [email protected]
Website names and domain names, order status, product
questions and issues, ordering assistance, Workstation Commissions, bonuses, compensation plan
questions, rank advancements, replacements, exchanges, [email protected]
lost shipments, general questions, Scentsy Events, Scentsy
Family Store, Business Support Sales tax
[email protected]
[email protected]
1-877-855-0617 (toll-free) Media Relations
6 a.m. to 9 p.m. (MT) Monday through Friday Publicity, public relations, media relations

Scentsy Pay Portal Support [email protected]
Scentsy Pay Portal account, compensation card Product Development

[email protected] Product suggestions, feedback
1-866-277-1790 (toll-free)
1-778-373-5389 (toll) [email protected]
1-866-278-8825 (Puerto Rico) Scentsy Family Foundation

Account Services Charitable donations, sponsorships, scholarships,
Account suspensions, voluntary cancellations, restorations, charitable cause product suggestions
Social Security number updates, downline transfer requests,
Business Entity requests, Director team names, ScentsyFamilyFoundation.org
change-of-country requests Subscriptions

[email protected] Personal Website, Scent and Warmer of the Month,
International Service Fees
For documentation purposes, Account Services only accepts
requests by email. [email protected]
Consultant Development
Awards and Incentives
Awards, award nominations, incentives Training, personal development, business development

[email protected] [email protected]

Compliance
Submission of intellectual property permission form,
information on internet marketing, logo usage,
promotional materials

[email protected]

Independent Consultant Agreement
[email protected]

SCENTSY HEADQUARTERS

Send mail to: P.O. Box 1335, Meridian, ID 83680
Consultant Support (toll-free): 1-877-855-0617
Corporate Office (toll-free): 1-877-895-4160
Email: [email protected]

FPO barcode