2019 NSG Volunteer Handbook

THE 2019 NATIONAL SENIOR GAMES PRESENTED BY HUMANA

VOLUNTEER HANDBOOK

JUNE 14-25 ALBUQUERQUE, NM

WELCOME TO OUR TEAM OF VOLUNTEERS
FOR THE 2019 NATIONAL SENIOR GAMES

PRESENTED BY HUMANA

You are part of the team of individuals
who have so generously offered their
time and efforts to make the National
Senior Games a memorable experience
for all involved. An army of outstanding
volunteers is vital to hosting an event
this size and scale. You all are the direct
communication for the 13,000+ senior
athletes coming to New Mexico to
compete in their respective sports. You
will leave a lasting impression on these
visiting athletes by representing the
Albuquerque community and showing
off your southwestern hospitality.

This handbook contains guidelines and reference materials to make
your volunteer experience as easy and fun as possible. Please take the
time to read and familiarize yourself with this information so that you
can better assist our visiting athletes from around the country.

On behalf of the entire National Senior Games Association staff and
the Local Organizing Committee of the 2019 National Senior Games
presented by Humana, we thank you for helping make this event
possible!

MARC T. RIKER

CEO National Senior Games Association

TABLE OF CONTENTS

Introduction to Senior Games........................................................2
Volunteer Protocol and Expectations............................................3
Volunteer Keys for Success.............................................................4
First Aid/Medical Emergency.........................................................5
Non-Discrimination.......................................................................5
Press................................................................................................5
Frequently Asked Questions.........................................................6
Events.............................................................................................8
Parking............................................................................................11
Transportation/Venue Map...........................................................12
Job Descriptions...........................................................................14
Volunteer Check-in/Checkout Info..............................................16
Volunteer Hospitality.....................................................................17

INTRODUCTION TO THE GAMES

The 2019 National Senior Games presented
by Humana will feature more than 13,000
athletes, ages 50 and over. These athletes,
along with family and friends, will make The
Games the largest multi-sport event that
Albuquerque has ever hosted. Athletes will
compete in 20 medal-contending sports
from June 14th-June 25th. All competitions
and events are free and open to the public,
and we encourage the Albuquerque
community to embrace and support these
amazing athletes.

2 | 2019 NATIONAL SENIOR GAMES | JUNE 14-25

VOLUNTEER PROTOCOL
AND EXPECTATIONS

As the face of the Albuquerque community to visitors for The Games,
it is important that volunteers enjoy their experience in order for
visitors to do the same. Let’s be conscious of the following items and
expectations as you represent Albuquerque and the National Senior
Games:

1. Always be polite and courteous. Please carry out your duties in a
professional and pleasant manner. You may be the first and last
impression these athletes have on the city.

2. BE ON TIME. Volunteers must report to their assigned station at
least 15 minutes prior to their scheduled start time.

3. Check in and out with the venue manager or volunteer lead for
your shift.

4. Dress appropriately based on the venue you will be working at.

5. Have knowledge of the venue and know where things are
located.

6. Volunteers are expected to report all accidents, injuries and
illnesses to medical personnel or venue manager.

7. Volunteers must register and sign a release form prior to any
volunteer work.

8. Parental permission (signed waiver) will be required for
volunteers under 16 years old.

9. Volunteers must report to their venue manager or sport director
if they must leave their assigned area for any reason.

10. Volunteers must notify the Volunteer Coordinator, Kaley Sisson
by sending an email to [email protected] or calling 505-210-
1930 at least 24 hours prior to their scheduled shift if they are
unable to volunteer as scheduled.

VOLUNTEER HANDBOOK | 3

KEYS FOR SUCCESS

Volunteers are the key to making the National Senior Games a success-
ful and memorable event for everyone. The following are some tips to
facilitate your talents and ensure that you have a wonderful experience
at The Games.

NO EARLY OUTS FOR YOUR SHIFT.

In order to provide proper coverage of volunteers for The Games, we
ask that you stay for the entire length of the shift you signed up for.

ALWAYS COMMUNICATE IF YOU ARE
GOING TO BE LATE OR MISS YOUR SHIFT

TO THE VOLUNTEER COORDINATOR.

Contact information: [email protected]

SHOW YOUR PRIDE FOR ALBUQUERQUE
AND SOUTHWESTERN HOSPITALITY.

Athletes will be coming from all over the country and for many of them,
this will be their first visit to our city. Let’s be sure to show off what the

Land of Enchantment is all about!

PROVIDE GREAT AND TIMELY SERVICE

We ask that you add that personal touch to make each athlete feel
appreciated!

HAVE FUN!

Remember, that’s why you are volunteering!

4 | 2019 NATIONAL SENIOR GAMES | JUNE 14-25

FIRST AID/MEDICAL EMERGENCY

Each venue has at least one first aid station. In case of illness or injury,
staff at these stations will be available to provide immediate and
basic care to athletes, spectators and volunteers. In the event of an
emergency, call for medical staff (in uniform) and get all spectators and
athletes away from the injured person.

* There will be a map at each venue for volunteers to see where the Medical Tent will be.
** If you are unable to locate medical personnel in an emergency, call 911. Additionally, each
venue will have AED access if necessary.

NON-DISCRIMINATION

The National Senior Games prohibits discrimination or harassment
on the basis of race, color, religion, national origin, ancestry, sex, age,
marital status, familial status, sexual orientation, disability, or status as a
disabled veteran of the Vietnam era. This is a commitment made by the
National Senior Games in accordance with federal, state, and/or local
laws and regulations.

PRESS

As a volunteer, you are an extension of the National Senior Games and
it is important you know the proper protocols, should members of the
media approach you.

If you are contacted by the media, please direct their request to our
media relations team by emailing Alicia Manzano, at
[email protected].

Please review these policies regarding the media:

• DO NOT make comments on behalf of the National Senior Games
Association, or the City of Albuquerque.

• DO NOT make comments regarding the conduct, performance,
injury, or any medical issues of an athlete.

• DO speak about why you decided to volunteer and what you have
enjoyed about the National Senior Games.

VOLUNTEER HANDBOOK | 5

FREQUENTLY ASKED QUESTIONS

WHEN I ARRIVE, WHAT DO I DO? WHERE DO I GO?

Report to your venue, where you will sign in and receive additional
information about your assignment. You should plan to arrive 15
minutes before the start of your shift so that you can get all necessary
instructions.

WITH INCLEMENT WEATHER, SHOULD I STILL REPORT?

Yes, you should report as scheduled. You will receive instructions when
you arrive at the venue. If weather cancels the event beforehand, you
will receive an email of cancellation and reschedule information.

WHY DO I NEED TO CHECK IN IF I’VE ALREADY DONE A
TRAINING OR ACKNOWLEDGED RECEIPT OF VIEWING THE
VIDEO ONLINE?

We just need to give you your proper credentials, your volunteer t-shirt,
and give you any last-minute information; And, we need to ensure
that you’re still planning on fulfilling your shift, so that we can make
arrangements if you can no longer volunteer.

WILL I GET A BREAK?

Yes. Breaks are taken as necessary; please notify your venue manager if
you are going on a break.

6 | 2019 NATIONAL SENIOR GAMES | JUNE 14-25

FREQUENTLY ASKED QUESTIONS

WILL THERE BE FOOD AVAILABLE?

Yes. There will be complimentary snacks and water available for all
athletes and volunteers. If you have any dietary allergies or restrictions,
please plan accordingly. If you’re working more than one shift at a time,
please plan to pack a meal/snacks.

WHAT IF I LOSE/FIND PERSONAL ITEMS?

Please do not bring any valuables, NSGA will not be responsible for any
lost or stolen items. If you find an item, bring it to the Volunteer Check-
In at each venue. These items will be taken to the athlete village at the
end of each day.

CAN I ADD ADDITIONAL VOLUNTEER SHIFTS?

Yes! You can add additional shifts throughout The Games. Simply log on
to NSGA.com/volunteer and register for any remaining open volunteer
shifts. You are also able to sign up on site at anytime at the Albuquerque
Convention Center Volunteer Check-In office.

FOR MOST ANSWERS, PLEASE REFER TO THE FOLLOWING
WEBSITES:

Sport Schedules: www.NSGA.com/sports
Volunteer: www.NSGA.com/volunteer
Special Events: www.NSGA.com/specialevents

VOLUNTEER HANDBOOK | 7

EVENTS

THE ATHLETE VILLAGE CELEBRATION OF ATHLETES

JUNE 14-24 JUNE 19
Albuquerque Convention Center Dreamstyle Arena (“The Pit”)
401 2nd St. NW 1111 University Blvd
Albuquerque, NM 87102 Albuquerque, NM 87106

FLAME ARRIVAL CEREMONY CYCLING

JUNE 15 JUNE 15
Civic Plaza 5K Time Trials Atrisco Vista Blvd.
401 2nd St. NW (I-40 West-Exit #149)
Albuquerque, NM 87102 Albuquerque, NM 87120

HORSESHOES JUNE 16
10K Time Trials Atrisco Vista Blvd.
JUNE 19-24 (I-40 West-Exit #149)
Los Altos Park Albuquerque, NM 87120
10100 Lomas Blvd. NE
Albuquerque, NM 87112 JUNE 17
Time Trials- (RAIN DATE) Atrisco
SWIMMING Vista Blvd.
(I-40 West-Exit #149)
JUNE 15-19 Albuquerque, NM 87120
West Mesa Aquatic Center
6705 Fortuna Road NW JUNE 18
Albuquerque, NM 87121 20K Road Races
205 Caja Del Rio Rd
ROAD RACE Santa Fe, NM 87507

JUNE 21 JUNE 19
5K - Balloon Fiesta Park 40K The Club at Las Campanas
5500 Balloon Fiesta Parkway (Staging Area)
Albuquerque, NM 87113 205 Caja Del Rio Rd.
Santa Fe, NM 87507
JUNE 23
10K - National Hispanic Cultural JUNE 20
Center (Staging Area) 20K/40K (RAIN DATE)
1701 4th St. SW The Club at Las Campanas
Albuquerque, NM 87102 (Staging Area)
205 Caja Del Rio Rd.
Santa Fe, NM 87507

8 | 2019 NATIONAL SENIOR GAMES | JUNE 14-25

EVENTS

TRIATHLON PICKLEBALL

JUNE 22 JUNE 14-25
Cochiti Lake Manzano Mesa
82 Dam Crest Road 501 Elizabeth St. SE Albuquerque
Cochiti Lake, NM 87083 Albuquerque, NM 87123

TABLE TENNIS SHUFFLEBOARD

JUNE 18-24 JUNE 16-24
Albuquerque Convention Center Albuquerque Convention Center
401 2nd St. NW 401 2nd St. NW
Albuquerque, NM 87102 Albuquerque, NM 87102

ARCHERY SOFTBALL

JUNE 14-22 JUNE 14-24
Balloon Fiesta Park Albuquerque Regional Sports
5500 Balloon Fiesta Parkway Complex
Albuquerque, NM 87113 1801 Arroyo Vista Blvd. NW
Albuquerque, NM 87120
TENNIS
TRACK AND FIELD
JUNE 14-25
Jerry Cline Tennis Center JUNE 15-20
7001 Constitution Ave. NE UNM Track & Field and Soccer
Albuquerque, NM 87110 Complex
1800 Avenida Cesar Chavez SE
BADMINTON Albuquerque, NM 87106

JUNE 14-20 RACE WALK
Albuquerque Convention Center
401 2nd St. NW JUNE 15
Albuquerque, NM 87102 1500M UNM Track & Field and
Soccer Complex
BASKETBALL 1800 Avenida Cesar Chavez SE
Albuquerque, NM 87106
JUNE 14-24
Volcano Vista High School JUNE 17
8100 Rainbow Blvd NW 5K Balloon Fiesta Park
Albuquerque, NM 87114 5500 Balloon Fiesta Parkway
Albuquerque, NM 87113
Dreamstyle Arena (“The Pit”)
1111 University Blvd VOLUNTEER HANDBOOK | 9
Albuquerque, NM 87106

EVENTS

GOLF VOLLEYBALL

JUNE 16-20 JUNE 14-20
Sandia Golf Club Albuquerque Convention Center
30 Rainbow Rd. NE 401 2nd St. NW
Albuquerque, NM 87113 Albuquerque, NM 87102

Santa Ana Golf RACQUETBALL
288 Prairie Star Road
Santa Ana Pueblo, NM 87004 JUNE 14-19
Midtown Sports & Wellness
University of New Mexico 4100 Prospect NE
Championship Course Albuquerque, NM 87110
3601 University SE
Albuquerque, NM 87106 Downtown Sports & Wellness
40 First Plaza Center NW # 76
POWER WALK Albuquerque, NM 87102

JUNE 15 BOWLING
1500M UNM Track & Field and
Soccer Complex JUNE 14-21
1800 Avenida Cesar Chavez SE Santa Ana Star Casino
Albuquerque, NM 87106 54 Jemez Canyon Dam Road
Santa Ana Pueblo, NM 87004
JUNE 17
5K Balloon Fiesta Park
5500 Balloon Fiesta Parkway
Albuquerque, NM 87113

10 | 2019 NATIONAL SENIOR GAMES | JUNE 14-25

PARKING

Volunteers may drive and park at each venue on their own, or they may use our
National Senior Games Transportation System. Volunteers are responsible for
any parking fees on their own, as you will not be reimbursed. The only location
where you should expect fees would be in the Downtown Albuquerque area,
where everyone should pay posted fees at any lot. There are plenty of public
and private lots, but please note that your vehicle may be booted or towed
for not paying appropriate parking fees. The National Senior Games is not
responsible for any tickets, fees, towing costs, boot fees, etc.

Volunteers are encouraged to use our special National Senior Games
Transportation System to almost every venue. Note: There will not be shuttles
to Cochiti Lake Triathlon events and Las Campanas events in Santa Fe, UNM
Golf, Sandia Golf, or Cycling Time Trials. Additionally transportation to bowling
and Santa Ana Golf Corses are via Rail Runner only.

Volunteers may park at one of two pickup sites and ride our shuttle into the
Downtown Albuquerque area:

• Balloon Fiesta Park (5500 Balloon Fiesta Pkwy - turn north onto San Mateo
Blvd NE from Alameda Blvd NE, after 1 mile turn west onto Balloon Fiesta
Pkwy NE)

• UNM Football Field Parking (west side of the football stadium at the corner
of Avenida Cesar Chavez & University)

Shuttles will depart these stations approximately every 20-60 minutes, and
transport volunteers (and athletes) into the Downtown area. There are no
parking fees at these shuttle stations, and no cost to ride the shuttles.

Once a volunteer arrives Downtown, there is a transfer station on the west
side of the Convention Center on 2nd Street between Marquette and Tijeras
that will take volunteers and athletes to the various venues across town where
sports are occurring.

Note: Many venues may have limited parking due to so many athletes and
spectators, so we strongly encourage taking our shuttle system, and to give
yourself plenty of time to get to your final destination so that you arrive in time
for your scheduled shift.

Give yourself at least an hour if you need to transport from a Volunteer Parking
lot into Downtown, and then out to another venue.

VOLUNTEER HANDBOOK | 11

TRANSPORTATION/VENUE MAP

RAINBOW PARADISE PARADISE Santa Ana
Star Casino
Volcano Vista (21 Mi. North
High School
COORS

Rt. 902 - BLUE (Silver)

Legend TESUQUE TAYLOR RANCH LA ORILLA
MOJAVE
Rail Runner Station GOLF COURSE

Bus Route CHAVE

Bus Stop VALLE VISTA

Sporting Venue DELLYNE

Shuttle Route VP MONTANO
Volunteer Parking
GRIEGOS
SAN ISIDRO
ATRISCO 12TH

Atrisco Vista SEQUOIA MATTHEW MATTHEW CAND
Blvd. REDLANDS
12TH C
Albuquerque OURAY F
Regional
Sports Complex

Hotel Em
Albuquerque SuMOUNTAIN

West Mesa YUCCA Albuquerque

Aquatic Center Convention Center

§¨¦40

²40 CENTRAL BRIDGE BRIDGE SUNSET 8TH 2ND 3RD

EUCARIZ ISLETA
114TH UNSERTOWER OLD COORS TAPIA
106TH
86TH
ATRISCO GOFF
98TH
SAGE TAPIA
Bay
DE VARGAS Hote

12 | 2019 NATIONAL SENIOR GAMESSAPPHIRE A|REJNUALNE 14-25 ARENAL

Volunteers should give themselves plenty of time to arrive at their
venue at least 15 minutes before their shift starts.

Please note that there will be many people arriving to each site at
the same time, and traffic will be heavier than normal.

ALAMEDA SAN DIEGO Sandia Casino
(11 Mi. North)
h) Balloon Fiesta Park Holiday Inn Cochiti Lake
Express & Suites

VP ALAMEDA (48 Mi. North)

WYOMING Las Campanas

RIO GRANDE (64 Mi. North)

PASEO DEL NORTE

Courtyard by Rt. 903 - GREEN (Bronze) BROWNING
Marriott
SAN FRANCISCO
LOUISIANA
Albuquerque BARSTOW

VENTURA
Marriott SAN ANTONIO HARPER
EZ Pyramid
Hilton

Garden Inn

BURLISON ACADEMY LAYTON
OSUNA
CAMINO DEL SOL SPAIN
OSUNA
4TH PENNSYLVANIA EUBANK

LOUISIANA WYOMINGSandia High MORRIS
School
DELARIA JUAN TABO
Midtown Sports
Crowne Plaza / Ramada & Wellness MOON
Fairfield Inn
mbassy 2ND Hampton Rt. 901 - YELLOW(Gold)
uites Inn
GIRARD Marriott / Jerry Cline CONSTITUTION
ymont UNM Laguna Hilton Garden Inn Tennis Center
el Hall

LOMAS

Rt. 904 - RED (Copper) Los Altos

UNM Track & Park

Field Soccer Manzano Mesa SOUTHERN
Multigenerational
Stadium VP

¦¨§25 UNM Dreamstyle Center

Arena GIBSON UNM South JUAN TABO

YALE Fairfield Inn Golf Course
(5 Mi. South)

VOLUNTEER ROLES &
DESCRIPTIONS

The following is a basic description of the various roles and duties. These
descriptions are only a brief summary to give you a feel of what to expect.
As is with such large events, and so many moving pieces, there is a need
for adaptability and unforeseen situations. Duties listed below may not be
inclusive of all needs.

While you signed up for a specific role, we may ask you once you arrive to
fulfill other duties or needs as they arise. We appreciate your willingness to be
adaptable and help us fulfill all of our needs to ensure our athletes and visitors
have a wonderful experience.

SPECIAL NOTE: If you signed up for a “specialty” role that involves
scorekeeping, etc., you may receive additional contact and training from
each individual Sports Coordinator. Please keep an eye on your email
inbox for additional communication on specialty training outside of the
standard volunteer training seminars. It is strongly encouraged to brush
up on your knowledge of the rules and scorekeeping regarding any
individual sport role you signed up for, prior to arriving for your shift.

In addition, any volunteer who signed up for food/beverage distribution will
be required to review sanitary food handling practices on-site prior to starting
your shift.

Athlete Check-In: You will play an important role in greeting our athletes,
formally checking them in as participants and ensuring that they are registered
for the correct sport, etc. You’ll be giving them directions on where their sport
will be played, when they should arrive, and how the Games will work. You’ll be
the athletes’ “first impression” as they arrive at the Games.

Shuttle Coordinator: You will help athletes, other volunteers and visitors get to
and from various venues. You may be stationed at a specific drop-off location in
which you give directions on how to get to their sport, etc.

Traffic Controllers: You will help control traffic and guide athletes, spectators
and volunteers in parking zones, etc.

Greeters: You’ll need to bring your big smile, make everyone feel welcome,
give directions and ensure everyone has a wonderful experience.

14 | 2019 NATIONAL SENIOR GAMES | JUNE 14-25

Volunteer Check-In: You’ll be checking in volunteers and ensuring they get
to the proper destination and receive any last-minute instructions before they
begin their duties.

Hospitality Roles/Cooler Oversight/etc: Ensuring that athletes and
volunteers are well hydrated and receive snacks, etc. You will be stationed at
hospitality centers and distributing food and beverage, monitoring stations,
etc.

Set-Up/Tear-Down Roles: There are various set-up and tear-down roles, and
you must be able to lift as least 20 lbs, be able to understand instructions of
setting various venues up, and be able to move quickly to get venues set up
and tore down. You’ll need to wear comfortable clothes, safe shoes (no open-
toe shoes, etc), bring gloves and be healthy enough to do manual labor.

Administrative Assistant: Help the venue coordinator and sports captains
with a variety of administrative roles including computer and written roles, and
running errands around the facility.

Scorekeeper: You will provide data to the coaches, statistics to the team and
may be called upon by the umpire to verify game information. These roles will
receive additional training by the sports captains, but you should be versed
with a basic knowledge in the rules of the sport you signed up for.

Lane Monitors/Course Marshalls: You will maintain the flow of and keep the
event moving by ensuring that the events are going in the proper order. You
will help troubleshoot any issues, etc., that may occur during the games.

Medical Volunteers: Must be a licensed medical professional with
documentation. Upon signing up, you will be contacted by the Medical
Director with further direction and placement. Nurses, Doctors, EMT
professionals, etc., are needed throughout the Games to provide medical
assistance.

Other Roles & Don’t Worry: Any role not specified here is assumed to be
self-explanatory…but DON’T WORRY! Each venue will have a Lead Volunteer
to greet you, give you specific instructions and help you learn everything you
need to know! And, once you’ve completed a shift, you might be called upon
to educate and inform the next shift of volunteers coming.

We ask all volunteers to take their roles seriously. But, don’t fret! We’ll be
sure to give you all the tools and instructions you need to be successful
and have a fun time!

VOLUNTEER HANDBOOK | 15

VOLUNTEER CHECK-IN/
CHECK-OUT INFORMATION

All volunteers must do either the online video training OR an in-person
training (or you can do both!)
All volunteers must read this handbook, and acknowledge “receipt” of
receiving and reading/viewing these materials.
In addition to attending/viewing a training, all volunteers MUST “check
in” prior to the day of your volunteer activity:
• You may “check in” on June 8 at our final volunteer training; or
• You may “check in” any day during the Games prior to your

scheduled volunteer duties at the Athlete Village at the
Albuquerque Convention Center
• Official “check in” is required at the June 8 date or the Athlete
Village to receive your credentials and any final instructions
• At the end of your shift please check out with the volunteer lead or
venue manager at your shift

16 | 2019 NATIONAL SENIOR GAMES | JUNE 14-25

VOLUNTEER HOSPITALITY

We will have a Volunteer Hospitality area at the Athlete Village in the
Albuquerque Convention Center, where volunteers may come and
relax, refresh and get updates every day of the Games from 7am to
7pm.

In addition, each venue will have a Volunteer Hospitality table
with complimentary snacks, water and refreshments. There will be
concession stands and/or food trucks at the venues where you can
purchase lunch and dinner items. Volunteers who fill at least two
consecutive shifts in the same day (8 hours or more) will receive a meal
ticket, box lunch, slice of pizza or something similar at their venue.

Please bring, any additional food or beverage (or special dietary
needs) that you may require. It is advised to bring cash as well, as some
vendors may not have credit card/debit card capabilities.

LARGE GROUP VOLUNTEERS

Group/Company/Organizational Volunteers: If you are participating
as a group/company/organizational volunteer commitment (and have
pre-registered with the Volunteer Manager), your Group Coordinator
is responsible for ensuring that everyone in your group has received
training materials, etc.

The Group Coordinator can “check in” the entire group without each
person checking in individually. Any changes in schedules, etc., will
be reported to the Group Coordinator, who is then responsible for
informing their group.

Those participating as a group are strongly encouraged to wear
their organization’s t-shirts, caps, vests, etc! We want you to show off
your company or organization! However, you must wear your official
Volunteer lanyard so that you are recognized as an Official Volunteer.

VOLUNTEER HANDBOOK | 17

THANKS TO OUR NATIONAL
SPONSORS AND PARTNERS

THANKS TO OUR LOCAL
SPONSORS AND PARTNERS

Adelante Development Center, Inc. Cumulus Media | Albuquerque
Acosta Medical Group, Inc.
Strata Production Company FRENCH Funerals & Cremations
AARP New Mexico
SJC Foundation and SJC Health and Ramada by Wyndham ABQ Midtown
Human Performance Center Lone Sun Builders
CHRISTUS St. Vincent
AAA Plumbing

Lovelace Health System

New Mexico Chapter of the American
Physical Therapy Association: #ChoosePT

FOR ALL ADDITIONAL INFORMATION ON THE 2019 NATIONAL
SENIOR GAMES PRESENTED BY HUMANA, VISIT NSGA.COM