Company Overview - Full

CHOOSE
EXECUTIVE BUSINESS SUPPORT
AND WATCH YOUR ASSOCIATION

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EXECUTIVE BUSINESS SUPPORT LTD

CITY WHARF, DAVIDSON ROAD
LICHFIELD, STAFFORDSHIRE, WS14 9DZ

01543 442140
WWW.EXECBS.COM

Introduction

Executive Business Support is a leading association management company specialising in the provision of
support to professional organisations within the healthcare sector. Our resources are structured to provide a
dedicated team with a “can do” attitude to cater for individual requirements, or to integrate seamlessly to
provide a multi-discipline support service.

EBS Mission Statement

“Our mission is to actively contribute to the long-term success, stability and growth of professional
membership associations by providing a range of flexible, specialist, management services. Based on
sound knowledge of the NHS and associated organisations, we aim to support our clients in the provision
of the highest professional, ethical and governance standards, whilst facilitating appropriate learning and
educational events.”

Our Values

Dependable
We have 17 years’ experience of working with professional healthcare organisations which has enabled us to
develop an exceptional knowledge base. This is used to share best practice both with our clients and within
our business, and it also enables us to advise clients on a broad range of matters. In addition, we use our
experience to select highly skilled association managers to deliver a quality, professional and highly valuable
service.

Friendly
Our team is friendly and approachable and we pride ourselves on building excellent relationships with
everyone we work with. We are a dedicated, hardworking and conscientious team who are passionate about
providing the best for our clients. The EBS offices are warm and welcoming and we provide a happy working
environment.

Trustworthy
EBS is an honest and transparent organisation and we take great responsibility in all that we do.
Our trustworthiness means that we retain clients and we conduct regular customer service reviews to ensure
that we meet expectations. Our policies, training and procedures help to provide consistent working
practices across our business. We listen to our clients, and as a business, we are learning all the time.

Innovative
Through reviewing and streamlining existing systems and processes, EBS is able to apply better
solutions to meet the needs of clients. We invest in new technologies and through our pro-active
approach we are also able to identify resource gaps and advise suggestions. We aim to be innovative and to
build upon existing practices within our client organisations to help them be more efficient.

About Us

With more than 17 years’ experience of working with professional associations, EBS is familiar with the way
in which such organisations function, the constraints they may be under and the challenges they face. No
task is too big or too small, and our primary aim is to remove the organisational and administrative burden
from busy committee members allowing them to concentrate on strategic issues.

We work flexibly in partnership with our clients, becoming part of their team. We believe in tailoring
solutions to the needs of the association, whilst utilising economies of scale and accessing the intellectual
capacity already established. We see our role as providing the specific expertise, advice and support needed
by our clients to achieve their key objectives, whilst achieving better value for money and reducing risk.

EBS has established an excellent reputation built on quality, reliability and value for money. We provide
our clients with access to all the benefits of an established business by providing a permanently staffed
and resourced headquarters. We provide a professional shop window to Board members and members of
associations in a dedicated business environment, by providing an independent, confidential, professional
and totally flexible support network.

Resources

EBS has an excellent skill set within the company to enable increasing client requirements to be met. As EBS
has grown as a company, the intellectual capital of the team has increased accordingly. Our in-house skill set
includes large events, membership management, full meeting organising including minute taking,
Board/Committee support, elections, grants and awards, book-keeping, web design, hosting and
administration, management of events, workshops and courses, accreditation, marketing and more. We can
also offer our clients more specialist services through partner teams in HR, print/design, media and public
relations, lobbying, management training, IT support and online system development at specialist project
rates.

The value of our human resources with their “can-do” attitude is balanced against our software resources.
Business process automation is a key part of our strategy whereby EBS conducts frequent software reviews.
Integrating applications and streamlining processes, helps EBS to contain costs for clients as well as
improving the service provision. The same principle is applied to the hardware and machinery that we have
on site that is always well maintained and upgraded at regular intervals. Our resources include:

 Intellectual Capital of the EBS team
 Associate services in the fields of IT, HR, media and PR, finance, lobbying and design
 Fully functioning back office
 Access to preferential rates at venues in the UK and abroad
 In-house house meeting/training rooms
 Named Association Manager
 Healthcare knowledge base and key contacts

Our Services

EBS offers a full support service, the different elements of which are listed below. These can be tailored to
meet specific needs.

Full Secretariat Support
We provide a full secretarial service that supports many areas. A dedicated Association
Manager will support your senior personnel, coordinate Board meetings and be the key
point of contact for all enquiries from members and external people and organisations.

Membership Management
Nurturing, retaining and growing your membership is vital for the growth of your
association. We provide you with integrated online systems, data management, response
handling, member engagement strategies, development of member services, satisfaction
polls and surveys plus more.

Financial Services
Let us free you from the administrative burden of day-to-day financial planning and
budgeting. We will help you raise sales invoices, bank income, pay purchase orders,
collate and record expenses and liaise with your auditors and VAT office. Our system is
fully computerised with integrated reporting functions.

Event Management
Turning events with low expectations and low attendances into vibrant, successful
conferences, exhibitions, meetings and seminars is one of our specialities. Our highly
skilled event managers can deliver you and your members a high quality, unforgettable
event and gain vital sponsorship for profitability.

IT and Web Services
Integrated online and web-based services ensure fast, simplified and vital interaction with
your members. It is your voice and the most powerful tool you have to provide valuable
information 24/7 that is expected by modern medical professionals. We deliver high
quality websites that place your customers and unique selling points first.

Marketing
If you need to give your profile a boost, improve your membership communications or
enhance your numbers, EBS has qualified marketing professionals who are ready to help.
We can take on any marketing assignment, no matter how large or small, strategic or
tactical, and see it through from beginning to end.

Education Services and CPD
We manage full accreditation processes, professional examinations, courses, training days
and other qualifications. Continuing Professional Development and professional
competency is vital to members and EBS can facilitate your full CPD programme including
our innovative e-learning package.

Registration and Regulation
For over 17 years EBS has been closely involved with the set-up and administration of
registration councils within the healthcare sector. We currently manage 2 large
healthcare registers in-house which between them contain almost 7,000 registrants. We
can help set-up, manage and develop your register too.

Virtual Headquarters
Cut out the overheads of running your own premises and staff and take the virtual road
instead. Our purpose built offices provide you with access to our technology and systems
as well as our highly skilled team. Let our dedicated Association Managers answer your
telephone calls, deal with enquiries and build vital relationships.

In addition to the above EBS also offers:

 Project Management
 Design and print
 Management of grant awards
 Teleconferencing and webinar facilities
 Mailing fulfilment
 HR advisory service
 Start-up of organisations
 On-site meeting and training facilities
 Storage facilities
 Governance and strategic advice

Summary

With 17 years of profitable trading and no outstanding loans or liabilities, EBS provides a secure and stable
service provision for our clients. EBS is passionate about growing and developing healthcare organisations
and our self-belief and determination to help clients succeed, combined with our experience and knowledge,
helps to drive our clients forward into the future.
We are happy to provide testimonials for endorsement of the service we provide and if you would like to
discuss our services in further detail, then please do not hesitate to contact me either at the office: 01543
442140, or on my mobile: 07551 993035.
With kind regards,

Gail Ryan
Head of Events & Business Development
Executive Business Support Ltd

www.execbs.com