Seroja Magazine Volume V -Januari 2018

SEROJA MAGAZINE | Vol V Januari 2018










MAGAZINE



E D U K A T I F K O M U N I K A T I F M E N G E M B A N T U G A S


































































Keputusan Menteri Keuangan Republik Indonesia Nomor 696/KMK.01/2017 Tentang
Penetapan Kantor Pelayanan Terbaik Di Lingkungan Kementerian Keuangan Tahun 2017,
KPKNL Dumai ditetapkan sebagai Peringkat Kedua Kantor Pelayanan Terbaik
di Lingkungan Kementerian Keuangan Tahun 2017






Kementerian Keuangan
Direktorat Jenderal Kekayaan Negara
Kantor Pelayanan Kekayaan Negara dan Lelang Dumai

EDITORIAL




SALAM SEROJA!








































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16 Rapat Evaluasi Kegiatan dan Pembahasan Capaian IKU KPKNL Dumai


22 Pemantapan Data Master Aset dan Revaluasi BMN Aplikasi SIMAN
KPKNL Dumai Gelar Sosialisasi SE-03 Dan Evaluasi Peraturan
26
Perundangan
28 Bring CRM To Social Channel


30 Belajar Dari Semut

32 Wae Rebo

33 Sang Penyeru Kebaikan

40 Dari 1000 Pura, Hingga Hidden Beach


44 Book Summary


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KAMI INSAN
KEMENTERIAN KEUANGAN
BEKERJA DARI HATI
UNTUK NEGERI KAMI
REPUBLIK INDONESIA TERCINTA


















































































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Teks
Anike Dessa Ispridevi
Foto
Anike Dessa Ispridevi
Dokumentator Hari Oeang 71













































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Seroja Award 2017,



Apresiasi KPKNL Dumai



Bagi Pengguna Layanan





























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Teks
Anike Dessa Ispridevi
Foto
Muhammad Affid Diena
Hanry Abi Himawan








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Teks
Anike Dessa Ispridevi
Foto
Muhammad Affid Diena
Anike Dessa Ispridevi













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Rapat Evaluasi Kegiatan dan



Pembahasan Capaian IKU



KPKNL Dumai

















































































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Rapat Evaluasi Kegiatan dan



Pembahasan Capaian IKU



KPKNL Dumai




































































Teks
Anike Dessa Ispridevi









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KPKNL Dumai Canangkan



Pembangunan Zona Integritas













































































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Teks
Machmud Yunus
Foto
Anike Dessa Ispridevi





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“ASSET VALUATION MEANS
A METHOD OF ASSESSING THE
WORTH OF A COMPANY, REAL
PROPERTY, SECURITY, ANTIQUE OR
OTHER ITEM OF WORTH”














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Teks
Anike Dessa Ispridevi
Foto
Anike Dessa Ispridevi































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Pemantapan Data Master Aset dan



Revaluasi BMN Aplikasi SIMAN





















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Teks
Anike Dessa Ispridevi
Foto
Anike Dessa Ispridevi






Pemantapan Data Master Aset dan



Revaluasi BMN Aplikasi SIMAN





















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KPKNL Dumai


Dampingi Satker




Proses


Revaluasi BMN














Teks
Anike Dessa Ispridevi
Iling Saidah





















































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KPKNL Dumai Gelar



Sosialisasi SE-03/KN/2017



Dan Evaluasi Peraturan Perundangan






D Pada sesi kedua disampaikan tentang Evaluasi Peraturan



Perundang-undangan oleh Indra Eka Putra. Pria
umai - Kantor Pelayanan Kekayaan
berkacamata ini menyampaikan mengenai prosedur
Negara dan Lelang (KPKNL) Dumai
itu, pada diskusi dan tanya jawab, masing-masing seksi
menyelenggarakan sosiaIisasi Surat Edaran Nomor: SE-03/ perancangan peraturan perundangan di DJKN. Sementara
KN/2017 dan Evaluasi Peraturan Perundangan, Senin menyampaikan pertanyaan, masukan, dan permasalahan
(30/10/2017). terkait implementasi peraturan yang ada.
Pertanyaan dan masukan yang disampaikan antara lain
Kegiatan ini dihadiri oleh seluruh pejabat dan staf KPKNL
usulan penambahan beberapa jenis surat pada Perdirjen
Dumai dan dilaksanakan bertempat di Seroja Meeting
6/KN/2015 tentang Petunjuk Pelaksanaan Tata Naskah
Room. Kagiatan ini juga dihadiri pejabat dari Direktorat
Dinas Direktorat Jenderal Kekayaan Negara; ketentuan
Hukum dan Humas Kantor Pusat DJKN, sekaligus menjadi
mengenai jangka waktu laporan penilaian Barang Milik
narasumber acara yakni Kepala Seksi Bantuan Hukum I
Daerah; subtansi Perdirjen Nomor 2/KN/2017 terkait
pada Subdit Bantuan Hukum Tri Sutopo dan Kepala Seksi
Pelaksanaan Lelang e-konvensional; permasalahan
Peraturan Perundangan II pada Subdit Peraturan
implementasi PMK NO. 69/PMK.06/2016 Tentang Tata cara
Perundang-Undangan Indra Eka Putra serta staf Subdit
Rekonsiliasi BMN terkait dengan pengenaan saksi kepada
Peraturan Perundangan-Undangan Giri Sutopo.
Satuan Kerja.
Menjadi moderator dalam acara ini adalah Kepala Seksi
Terhadap pertanyaan dan permasalahan tersebut Indra
Kepatuhan Internal Machmud Yunus. Pada sesi pertama
memberikan penjelasan yang cukup detil dan
disampaikan materi mengenai Surat Edaran Nomor: SE-03/
komprehensif. Sedangkan terhadap masukan dan usulan
KN/2017 tentang Pedoman Penanganan Perkara Barang
yang diberikan, akan ditampung dan disampaikan sebagai
Milik Negara (BMN) dan Gugatan Perlawanan Pihak Ketiga
bahan masukan terhadap perubahan peraturan perundang-
(Derden Verzet) di Lingkungan Direktorat Jenderal
undangan di waktu yang akan datang. Dengan adanya
Kekayaan Negara. Surat Edaran ini merupakan rujukan bagi
sosialisasi dan evaluasi tersebut, telah memberikan
penanganan perkara BMN antara lain berisi kewenangan
pencerahan bagi para pejabat dan pegawai KPKNL Dumai.
DJKN untuk menangani perkara Tuntutan Ganti Rugi (TGR)
dan non TGR serta melakukan perlawanan Pihak Ketiga
(Derden Verzet). Menurut SE tersebut, KPKNL dan Kanwil
DJKN diberi kewenangan untuk menangani perkara BMN
dan atau dapat meminta supervisi dari Direktorat Hukum
dan Humas.











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Teks
Iling Saidah








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“Bring CRM To Social Channel.”





The way people communicate and to exchange information (question,
sharing of information has been changed by complain, product/service info). Basic
the increasing trend of use social media or principle of work of Social CRM is when a
social network in a decade. The behaviour customer chooses to contact your
of people attracted to social media activity organization via Twitter or Facebook, you
seems as an opportunity for many can track and manage the conversation in
organizations to enhance relationship with as much detail as a telephone or email
their customers. enquiry.

Customer Relationship Management (CRM) Several companies achieve operational
“Social CRM (customer relationship
management) is use of social media through social media come with some efficiency and effectiveness from Social
services, techniques and technology to benefits. However, the organisation which CRM. The benefits like interactive and
enable organizations to engage with incline to adopt need to consider the increase relationship, increase sales,
their customers” — Wikipedia
implications on its organisation’s reputation improve operational efficiency and
and performance. innovation, and increase awareness.
Social media was not designed for However, pitfalls include but not limited to
organisational CRM purposes, but it can negative comment, slow response nor no
facilitate organisation and customers respond posting (question or complain),
relationships. Unlike the traditional CRM privacy breach, store and analyze a large
technology that based on client-server quantity of customer’s data.
network communication, Social CRM allows
The ability of an organization to adopt such
customers and company to have two ways
Figure 1. The Example of Social Network a new innovative communication technology
active and open interaction.
way has been at the heart of providing
The example of social network such as better services to customer society. It leads
Facebook, Twitter and Instagram are used to the term of customer’s experience
Table 1 Evolution of CRM to Social CRM (Adopted from Chess Media Group, 2010) management to look interaction between
customers and products or services.
Who Assigned department Everyone Formerly, traditional CRM tends to be
What Company define process Customer define process personal communication between
When Business hours Customer set the hours
organization and customer. But, Social-
Where Defined channels Customer-driven dynamic channels
Why Transaction Interaction media characteristic allows public to access
How Inside out Outside in any published information and even may









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have unpredicted number of users or prerequisite from social network application.
customers involved. In advanced, the features like rating feature,
a recommendation, help, and an approval
Once trustworthy from users established, it
request are also important for organizing
may spread rapidly as the power of
customer's information.
electronic word-of-mouth (WOM) or product
review. This approach show the organization Finally, customers are already using social
or company could achieve competitive media to lodge complaints, give
Figure 2 Question form
advantage by looking the requirement and compliments and ask questions. It’s brand
potential benefit from customer data. new tool of information sharing between
businesses and customers needs.
Choosing the most common used social
Implementing Social CRM in not only shifting
media by customers will give an opportunity
way from conventional CRM to Social Media
to reach large audiences. The number of
but also considering the implication
connected users that engage in Social CRM
readiness of organization, IT-infrastructure
is very dynamic. It means that the number
and strategy alignment and change
can growth multiple, it depend on the
management related technology/business
popularity of product and services respond.
processes.
Social CRM feature such as a comment
Aris Suhada Mian.
feature, a chatting feature, an email feature,
[email protected]
an audio and a video posting feature, a
document/file sharing feature are the


Reference: Newnes. 14. McCabe, J. D. (2010). Network analy-
sis, architecture, and design: Morgan
1. Baird, C. H., & Parasnis, G. (2011). 8. Lam, H. K. S., Yeung, A. C. L., & Kaufmann.
From social media to social Cheng, T. C. E. (2015). The impact of
customer relationship management. firms’ social media initiatives on opera- 15. Piccoli, G., & Watson, R. T. (2008).
[Article]. Strategy and Leadership, 39 tional efficiency and PROFIT FROM CUSTOMER DATA BY
(5), 30-37. innovativeness. Journal of IDENTIFYING STRATEGIC OPPORTU-
Operations Management. NITIES AND ADOPTING THE "BORN
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and business Hopkins, M. S., & Kruschwitz, N.
intelligence. (2013). Big data, analytics and the 16. Popa, V., & Barna, M. (2013). Custom-
path from insights to value. MIT sloan er and shopper experience manage-
3. Citrix Systems, I. (2016). Citrix Sys- management review, 21. ment.Valahian Journal of Economic
tems, Inc.; Patent Issued for Enterprise Studies, 4(2), 81-88.
Managed Systems with Collaborative 10. Li, Q., Wang, Z. Y., Li, W. H., Li, J.,
Application Support (USPTO Wang, C., & Du, R. Y. (2013). Applica- 17. Sashi, C. M. (2012). Customer en-
9424554). Computer Weekly News, tions integration in a gagement, buyer-seller
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5. Harrigan, P., Soutar, G., Choudhury, 20. Woodcock, N., Green, A., &
M. M., & Lowe, M. (2015). Modelling 12. Malthouse, E. C., Haenlein, Starkey, M. (2011). Social CRM as a
CRM in a social media age. Australa- M., Skiera, B., Wege, E., & Zhang, M. business strategy. Journal of Data-
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6. Kearns, G. S., & Sabherwal, R. (2006). [Article]. Journal of 21. Marcela De Vivo. (2014). 4 Steps to
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of Behaviors, Outcome, and Conse- Zimmermann, H.-D. (2015). Social
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warehousing in the age of big data: 48, pp. 260).



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BELAJAR DARI SEMUT



Oleh : Agus Dwi Martono
KPKNL Singaraja

















































































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WAE REBO



FLORES—NTT









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“MASYA ALLAH”













































































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Teks
Annisa Nuryati
Foto
Annisa Nuryati
Kassubag Umum Direktorat Lelang DJKN

































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SPREAD KINDNESS ALWAYS !




“INSPIRE, EMPOWER, ACT, SHARE”








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“SANG PENYERU KEBAIKAN”






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Teks
Yoyok Santoso
Kepala Seksi Kepatuhan Internal
Kantor Wilayah DJKN Bali dan Nusa Tenggara































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Teks
Anike Dessa Ispridevi
Foto
Anike Dessa Ispridevi






KILAS INFORMASI lebih dari 10.000 pura yang terdiri suci leluhur yang disebut Pura
dari 9 buah Kahyangan Jagat Bali, Kawitan (biasanya ada di rumah).
714 buah Dang Kahyangan, 4.368 http://bobo.grid.id/Sejarah-Dan-Budaya/
Menurut survei tahun 1979 tercatat
buah Kahyangan Tiga, dan beberapa Budaya/Benarkah-Di-Bali-Ada-Seribu-Pura
jumlah pura di Bali 5.259 buah.
pura lainnya.Jumlah tersebut tidak
Sementara jumlah pura di Bali saat
termasuk tempat suci pemujaan roh
ini diperkirakan sudah mencapai




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Book Summary























































































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