L&D Newsletter 2019

LEARNING and





DEVELOPMENT









NEWSLETTER








st
st
1 January – 31 March , 2019

Departmental Trainers



-Helping You To Improve Your Knowledge & Skills-



As a strong team we look forward to creating the best learning culture

for our colleagues, which will enhance their performance and work
skills. Below is our new logo, slogan, structure, mission & vision.








Departmental Trainers Structure



































Mission:

To promote and support Vision:
employee development by
Creating a better workplace
providing true culture of
learning & delivering the True environment and building a
Hospitality to our colleagues stronger Departmental Trainers’

& valued guests. community.

Departmental Trainers




-Helping You To Improve Your Knowledge & Skills-

















































On Wednesday, 09th January

2019, Departmental Trainers’ ,
went for a tour around Muscat

to discover the beauty of Oman.

The trip was amazing and we had the opportunity to discover several

beautiful and historical places of Oman and it's culture. We visited Al
Alam Palace , Muscat Gate Museum & Muttrah Fort. There are a

fantastic stories behind all of this historic milestone in Oman.

However, I trust that DT's colleagues have gained a great local
knowledge & better understanding of it.

CERTIFICATION











IHG



Academy




Leading



Others




Programme






About 8 Colleagues have
completed successfully

the Confederation of

Tourism & Hospitality CTH
certification .

Well done !

What is IHG Academy?
IHG Academy provides local people with

skills development and employment

opportunities in one of the world’s largest
hotel companies. Within a common

framework each IHG Academy is tailored

to meet the needs of local communities

and hotels.


Our trainees from Army of Oman

completed successfully their on job
training in Kitchen department.

Have You Set





Your ?





Facilitated by Asst. L&D Manager , Safa Al Balushi






























Goals setting is a process through which you define targets that create
value for yourself, your team, or your organization. When you set goals,

you commit to accomplishing certain outcomes and you make a plan

for doing so . Therefore we conducted a Goal Setting Training for our

colleagues to ensure they are ready to set their own goals for 2019

TRUE HOSPITALITY






Facilitated by Asst. L&D Manager , Safa Al Balushi































What True Hospitality looks like



Feeling welcome and cared for.

Recognized and respected Whoever
and wherever you are in the world.

Thank you so much for your

commitment towards attending

True Hospitality refresher training, and
we managed to achieve 87%.

TRAINING




Facilitated by IQ Auditors

Yasin , Faisal & Safa













































IQ implementation will provide you with the knowledge and skills to

enable you to confidently and consistently answer the most frequently
asked questions in the hotel. The ability to be able to do this will impact

Guest satisfaction as a result of your interactions, and the aim is that

each and every member of our staff who has contact with our Guests is

confident and competent to provide the full content of the answer and
to deliver it in the optimum manner every time.

New Menu Training at




Tomato Restaurant
by Chef Luigi Ferraro





Meet the masters of authentic Italian nouvelle cuisine at

Tomato Restaurant with the newly introduced Menu. The

quality, freshness and continuous research of raw materials are

the basics of a good healthy cuisine.

Facilitated by Pierce Marshell




























































From American red cross lifeguard certification course our lifeguard

gain the skills and confidence necessary for providing care and

instruction when our guest and members needed most.

Facilitated by our Risk Manager , Mr Younis Al Wahibi





































Food safety law requires businesses to provide food handlers with

food hygiene training which teaches them how to apply proper
handling, storage and cleaning techniques. These good practices

prevent customers from suffering food poisoning and allergic

reactions, help minimize food waste, and boost workplace efficiency.

On Job Training


























Fire Alarm refresher training to

security and FO telephone

operators by Engineering Team.

























Housekeeping Training

Usage of Taski Room Care

products, Usage of Microfiber

cloths, Marble cleaning /
Maintaining, and carpet care

(Carpet care includes dry

vacuum cleaning, spotting,
shampooing)

Brand Orientation for Newcomers



Facilitated by
Younis , AbdulAziz, Andrea,Khalid , Laila & Safa
























































Brand Orientation Training for new joiners , around 12 colleagues
th
th
have attended the Brand & Hotel Orientation from 26 to 28
March 2019. Colleagues gain a lot of knowledge and useful

information which will help them during their career at
InterContinental Muscat.




Room to have a great start!

Familiarization Visit by





German University








On Thursday 07th March

2019 , Around 22 students

from German University

visited Intercontinental

Muscat in order to have a

first-hand experience of

the hospitality sector work

environment and to

familiarize the different

departments and functions


of the hotel through rotating them in different departments to have a full

understanding of the hotel operations. The student had a fantastic first-hand

experience from various departments such as: Housekeeping, Front Office, Food

& Beverage Service, Kitchen, Sales & Marketing.

My name is Peter , I am working in Room Service. In fact, learning new

things is my passion. I want to gain as much knowledge as I can from

different departments. I set my training map for coming two years in
order to do my on job training in all departments/outlets. Currently, I

completed my cross training in Purchasing department and I'm moving

to my next destination to Trader Vic’s Restaurant.



Do What You

Cross Exposure








Training













Essam Abdulrazaq , IT
Coordinator from King Saud

Guest Palace. He joined us on

th
24 Feb and underwent his
Cross Exposure in IT department

for Two weeks, Thank you so

much for InterContinental

Muscat for this great
opportunity.











My name is Yousuf and I

completed the cross

exposure training in Finance

department. I had a
wonderful time with IC

Muscat team . Special thanks

to Finance team for their
welcome and cooperation

during the training.

Happy Anniversary!





Work


APRIL 2019

ID Colleague Name Working Place Joining Date






1013 Nassra Mohammed Mahmood Al Kindy
Banquets
20/04/2008
2177 Mohammed Shereef Accounts 13/04/1996
1217 Mohammed Ahmed Mohammed Al Bulushi Concierge 08/04/1989
2331 Munir Abdul Hameed Ghulam Al Balushi Concierge 01/04/2010
2721 Mahfoudh Ali Suleiman Al Toubi Concierge 01/04/2014
2847 Jamil Sulaiman Najman Al Bulushi Concierge 07/04/2015
2986 Qais Talal Mubarak Al Battashi Concierge 24/04/2017
2164 Younis Mahfoodh Abdulla Al Wahaibi Executive Office 01/04/2008
2555 Karren Joy Navida F&B Administration 15/04/2012
2550 Munther Hassan Murad Rustam Al Bulushi Housekeeping Maid 15/04/2012
2551 Raid Shambeh Darwish Al Balushi Housekeeping Maid 15/04/2012
2724 Kesavan Sennappa Nayakkar Housekeeping Maid 12/04/2014
2751 Basma Abdul Rahman Adam Al Zadjali Housekeeping Maid 24/04/2014
2416 Ahmed Mohammed Obaid Al Sheidi Human Resources 02/04/2011
3069 Issa Moosa Showan Al Mandhari Human Resources 05/04/2018
2732 Aye Nyein Thwe Majlis Al Shams 14/04/2014
2752 Shermae Claveria Almira Musandam Restaurant 22/04/2014
2922 MA Valerie Joy Aguirre Musandam Restaurant 07/04/2016
1979 Indika Upashantha Wickrama Arachchige POMEC 27/04/2006
1980 Jagath Kumara Edirisuriyage Don POMEC 27/04/2006
2923 Czesarah Jane Dagman Reception 20/04/2016
3067 Mahnad Masoud Nasser Al Alawi Recreation 02/04/2018
2745 Manoja Kumar Sethi Room Service 12/04/2014
2750 Abdullah Salim Rashid Al Busaidi Sales and Marketing 28/04/2014
1025 Abdulaziz Al Bulushi Security 15/04/1995
2546 Maryam Mohammed Sulaiman Al Balushi Security 07/04/2012
2747 Mohammed Salim Freish Al Siyabi Security 20/04/2014
2921 Mohammed Hamood Hamed Al Jilindani Security 05/04/2016
3068 Yaqoob Abdullah Yaqoob Al Balushi Security 05/04/2018
1858 Nabil Juma Najman Al Balushi Stewarding 02/04/2005
1326 Abdulaziz Pir Mohd Shahdad Al Bulushi Systems 12/04/1997
2165 Mohammed Shair Al balushi Tomato Restaurant 02/04/2008
2754 Michelle Kate Dagman TR.EAT 27/04/2014

LEARNING and





DEVELOPMENT









NEWSLETTER








st
st
1 January – 31 March , 2019

Thank you so much for the time you spent reading



our newsletter, hope you have enjoyed it and see


you in the next quarter.





Prepared by:

Safa Al Balushi

Asst. Learning & Development Manager