Information Gathering and Dissemination

INFORMATION
GATHERING and
DISSEMINATION

MICROLEARNING WEDNESDAY

Elements of Organizational Decision Making

INFORMATION STRATEGY LONG-TERM THINKING + CLEAR REVIEW OF POLICIES
GATHERING SHORT-TERM ACTIONS COMMUNICATION AND PROCEDURES
(INTERNAL + EXTERNAL)

Elements of Organizational Decision Making

INFORMATION STRATEGY LONG-TERM THINKING + CLEAR REVIEW OF POLICIES
GATHERING SHORT-TERM ACTIONS COMMUNICATION AND PROCEDURES
(INTERNAL + EXTERNAL)

The flow of high- What do we How can we use
quality information know? that information

is more important to make
than ever. decisions?

Different types of INSTRUCTIONS
Information
guide behaviour in particular ways

COMMAND

straight forward statement what is not/permitted

ADVISORY

watered down versions of command messages

ANSWERS

information needed from a query

HISTORICAL

look back for a certain period

PREDICTIVE

increasingly found in complex processes

accuracy
vs

precision

When it comes to decision-making and guest
satisfaction, speed is our greatest ally.

BRAIN TEASER:

A bat and a ball costs $1.10.
How much does the ball cost?

slow vs fast Slow decision- Fast decision-

THINKING making costs time, making reduces
money and risk and creates

impacts growth
relationships,
culture and

psychological
factors.

Inaction is not an option Choosing the lesser evil