Oak Island's Most Trusted Property Managers

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Learn about us ...

Welcome 2
Testimonials 4
New to Vacation
Rentals? 6
Looking for a New
Management Partner? 8
Why Partner with OIA? 11
Marketing Services 12
Core Services 14
Optional Services 18
Extended Rentals 20
Memberships & Awards 22
Ready to Get Started? 24

Welcome

to Oak Island Accommodations, the area’s largest property management
company and five time winner of “Best Rental Agency” by our area’s
People’s Choice awards. Since its inception in 1990, the family run
company has been providing exceptional vacation experiences and
a lifetime of memories. Although some of the names and faces have
changed over the years, the same family that started it still manages
Oak Island Accommodations today. This also includes long standing employees who
combined have over 50 years experience. As a current or potential owner on Oak Island and
surrounding areas, you deserve this level of knowledge and expertise when it comes to the
rental and care of your property. Oak Island Accommodations is the company to provide
that. We understand that clean, well maintained properties make for happy owners and
repeat guests. Our professional and dedicated team works together to ensure each
owner and guest receive the outstanding level of service that they deserve. With our
proven track record and unparalleled resources, we are able to market and care for
your property at a level that is unmatched.

As the rental industry continues to change and evolve, so has Oak Island
Accommodations. Every year we look to bring new services to our owners and
guests. You can count on Oak Island Accommodations to stay ahead of trends
in the industry including new technologies that can provide new experiences
and increased satisfaction for today’s traveler and owner. We invite you
to read further, and discover why you should partner with Oak Island
Accommodations, a fully professional committed team who
understand that today’s luxury is tomorrow’s expectation.
We look forward to hearing from you!

Page 2 | 877.653.8240



“Excellent..since 1998. “I thank all of you for the
services offered by OIA. As
They are good people an absentee owner, we truly

and that makes a good appreciate your watchful
company.” – Bill and eyes and attention to detail in
Betty Huffman, owners maintaining Beach Walkers.”

of a Sweet Retreat – James Walker, owner of
Beach Walkers

I t's hard to keep it a secret
when you're fabulous

“You and everyone there have “To the management and
been fantastic. This last year
has been very difficult for me hard working staff at OIA,
and without your help I do not
know how I would have handled we appreciate all the time
everything.” – Carolyn King,
and effort spent on your
owner of Sandpiper
part to ensure our first
Page 4 | 877.653.8240
year/season with OIA

was a success!! Kudos to
ya’ll.” – Fred and Wilma
Workman, owners of Our

Point of View

“I have used OIA for the past 25 years. They “Most professional
continue to get better and better. They listen to and accommodating
any concerns and rectify it immediately. From the rental management
wonderful people as you check in to the fabulous
cleaners. I have been completely pleased every service on the
year when I usually rent twice a year... I left a island.” – guest
drawer of clothes... and they sent them free of Bill Singiser of
charge to Indiana. I will continue to rent from Pittsgrove, New

Oak Island Accommodations and appreciate Jersey
their continued strive for excellence.” – guest
“I have used them twice…
Catherine Schafer of South Bend, Indiana both times they have found

the perfect place for my
family. I would recommend

them to anyone looking
for a vacation rental. I will
definitely be using them

anytime I’m staying in
Oak Island.” – guest Nona

Huskins of Kings
Mountain, NC

Oak Island Accommodations has always got us the right
house for the number of people we are bringing, and our dogs
are welcome at a lot of these homes which is a must. Homes
are always clean and well cared for and always perfect for us
to vacation in. Never had any issues with a home, but if there
is a need they are right on it. We never rent from any other
rental. OIA has never let us down and we have used them for
about fifteen years. Great beach to visit and great rentals.” –

guest Wanda Brackett of Shelby, NC

New to Vacation Rentals?

Page 6 | 877.653.8240

E ach individual who decides to become a property management company with local
vacation rental owner does so for different knowledge and the resources to do the heavy
reasons. For some, they have vacationed on Oak lifting when it comes to successfully managing
Island, Caswell Beach or Southport for years and their vacation rental.
are ready to make the leap from vacation rental
guest to vacation rental owner. For others, they The last thing they want is for their vacation
have always dreamed of retiring at the beach rental to become a second full time job, and
one day. In their search they drive across the that’s where we step in with a variety of core
G.V. Barbee Bridge at high tide and are struck (page 14) and optional (page 18) services to
by the beauty of the light playing off the marsh maximize your rental income and minimize your
grasses and the sails of boats cruising along work. Best of all, our services are built as a true
the Intracoastal Waterway. They know they’ve pay-per-performance arrangement, meaning we
found their new home, but aren’t quite ready to only earn a commission once we start securing
retire. We’ve even worked with owners who have reservations for your property.
rarely or never come to the area, but have done
their homework abroad and know that the area Ready to get started? Call 877.653.8240 to set
is a growing vacation rental destination with up a meeting with one of our licensed property
reasonably priced homes. managers. We’d welcome the opportunity to
learn more about you, your goals for vacation
Whatever the motivation for purchasing a rental ownership and explore how a partnership
vacation rental, our owners do have something with Oak Island Accommodations can help you
in common - they want to partner with a trusted achieve those goals.

PrLoopeortkyiMnganafgoemrenat Pnaretnwer?

A lready have an established vacation or long term rental, but it’s become more work than you
bargained for managing it on your own? Or perhaps you’re currently working with another
property manager on the island, but it just hasn’t been a good fit. Whatever your reasons for
weighing your options, we’re happy you’re exploring a partnership with Oak Island Accommodations.
As Oak Island’s largest property management company, we’ve chosen to focus solely on vacation
and extended rentals so we can offer a depth of services to both our homeowners and guests that is
unmatched by the competition. Whether it’s responding to an urgent maintenance issue late at night
to minimize property damage or communicating with a guest over weeks or months so they feel
they’ve chosen the best rental for their group and budget, we’re constantly evaluating our services
and exploring the latest industry technology to remain the leading property management company
on Oak Island.
Read on to learn more about our core services, optional services and the qualities that have made
our company the “Best Rental Agency” in Brunswick County.

Page 8 | 877.653.8240





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A Singular Focus on Property Management

Oak Island Accommodations is the only property management company in the Southport/Oak Island
area to focus exclusively on managing vacation and extended rentals. By not dividing our attention
between real estate sales and rentals, we offer an unmatched breadth of services to both our owners
and guests.

Local Knowledge Combined with Publically Traded Resources

Oak Island Accommodations was founded over 25 years ago by Dick and Sherri Marshall. Today, the
second generation of the Marshall family is at the helm managing the day-to-day operations of the
Oak Island office. In 2015, TowneBank made a significant investment in Oak Island Accommodations
and we now have a $2,000,000,000 publically traded company at our back. Our property owners
get the best of both worlds - the local knowledge and friendly service that are hallmarks of a small
business coupled with the resources of a larger corporation, giving Oak Island Accommodations
greater freedom to invest in your success.

Leading the Way on Oak Island and Beyond

Members of our management team serve on both local and national boards, ensuring we’re at the
table when decisions are made that could affect the rental market in our area. Our employees serve
locally on the board of directors for the Southport/Oak Island Chamber of Commerce, the Brunswick
County Tourism Development Authority and nationally with the Vacation Rental Management
Association. At the town, county and national levels, Oak Island Accommodations is quite literally
helping lead the industry. Don’t you want an industry leader working for you?

The Professional Expertise of the Island’s Largest Vacation Rental Team

As an Oak Island Accommodations property owner, you’ll have the expertise of our team of licensed
property managers who have over 40 collective years of experience in vacation rentals. This team is
just one small part of the more than 30 full-time staff members available to service your rental - from
maintenance technicians and housekeepers to photographers and accounting staff. Our size means
we have the staff to always be there for you and for your guests, including outside of our normal office
hours to handle emergencies big and small. More property managers, more reservationists, more
maintenance staff and more housekeepers means you’ll have the help you need when you need it!

A Commitment to Utilizing the Latest Technology to Improve the Vacation
& Extended Rental Experience

Smart home technology in the form of keyless locks and smart thermostats is just one way we’re
investing in our property owners’ success. We’re constantly looking for opportunities to make the
vacation and extended rental experience more convenient for our guests and less time spent in the
check-in line is just one way we’re improving the guest experience because satisfied guests become
repeat guests!

OIASALES.COM | Page 11

Are you sitting on buried treasure?

Your coastal North Carolina property has the potential to be an income generator in the right hands. Owners who partner with Oak Island
Accommodations have a dedicated team of in-house marketing professionals, each with a unique set of expertise, that works together year-
round to market Caswell Beach, Oak Island and Southport as an area ripe for family fun. The marketing team is comprised of a licensed
realtor with a communications background, a WordPress guru and social media maven, a graphic designer, and a professional photographer
and former journalist. Together the team creates and tracks marketing campaigns, tweaking Oak Island Accommodations’ marketing mix
on an ongoing basis to ensure we’re maximizing our marketing dollars while reaching guests searching for their next beach vacation. Come
onboard with Oak Island Accommodations and you’ll have the following marketing tools working for you:

Our Website, RentalsAtTheBeach.com - along with other website links and extensive statistical analysis
all aid in our on-going strategy to utilize the latest techniques
It’s as easy as 1-2-3! Oak Island Accommodations’ website and technology to maximize the rental of your property.
is available 24 hours a day, 7 days a week and combines a
powerful vacation rental search engine (so guests can quickly Email Marketing - We use email marketing to
find the property that is the perfect fit for their group) with
area information and an online booking engine. Combined reach potential and repeat guests to secure their reservations.
with our long-standing repeat clientele, direct bookings via Over 20,000 subscribers receive monthly newsletters as well
RentalsAtTheBeach.com account for over 65% percent for as targeted emails throughout the month that keep them
our online conversions, meaning as soon as your vacation abreast of limited-time promotions, vacation rental discounts,
rental goes live on our website it will be in front of vacationers area events and more!
searching for their next vacation rental. We see an average
of over 680,000 session visits to our site per year, with over Vacation Guide - Our team creates and produces
5 million page views, and over 2 million searches performed
based on the guest’s personal preferences! This includes the island’s most sought-after vacation guide that introduces
viewing area maps, checking rates and availability, viewing new guests to the area and reacquaints past guests with the
interior photographs and slide shows, learning about the food, festivals and fun that awaits them.
island, and ultimately booking their reservation! Whether they
use a mobile device, tablet, or desktop our guests are able to Social Media - There are a few things more share-
get the information they need to book their vacation either
online or over the phone. worthy than vacation photos. Social media outlets like
Facebook and Instagram allow us to connect with our guests
E-Marketing - Our marketing efforts have proven throughout the year and allow our guests to become brand
ambassadors, helping to spread the word that Oak Island
that the internet is by far the most effective medium for Accommodations is the resource for vacation rentals on Oak
reaching customers who are planning their vacation on Oak Island. We communicate daily with our guests maintaining
Island. Whether a potential guest is using Google, Bing or a fun and active presence that has attracted over 25,000
another search engine to aid them in their vacation planning, followers with 72% of them going directly to Oak Island
Oak Island Accommodations invests marketing dollars to Accommodations’ site!
ensure our SEO (Search Engine Optimization) ranking and PPC
(Pay-Per-Click) ads keep our vacation rentals in front of these We’ve always got something new up our sleeve.
potential customers. SEO alone accounted for over 380,000 Read more about our marketing mix in the
visits to our website and over 2,400 online transactions in a core services section on page 14.
single year. SEO, PPC, targeted and retargeted campaigns
To learn more about our marketing for long
term rentals, see page 20.

Email Top 5 Phone Referral
Paid Search 2% Sources

4% Other
2%

Organic Search Direct
26% 67%

Online Conversions

MarketingEscape Program Optional Services

Military Appreciation Program Oak Island Accommodations offers an array of optional marketing services to
Matterport 3D Tours provide the owner an opportunity to further market their home. These types of
Cape Fear Fitness services are known to help bookings, and show off the property in a unique way.

Escape Program Escape Promotions - Select vacation rentals offer
Military Appreciation Program
Matterport 3D Tours complimentary gifts like movie tickets, passes to the NC Aquarium at Fort
Cape Fear Fitness Fisher and more during certain seasons. Navigate to Vacation Rentals >
Specials at OIASales.com to learn more.

Military Appreciation Program - Select vacation

rentals offer 10-15% off rental rates for those who are active duty,

inactive, or retired United States Military members. Navigate to Vacation

Rentals > Specials at OIASales.com to learn more.

Fitness Center Access - Select vacation rentals include

complimentary fitness center access to Cape Fear Fitness in Southport.
The 6,000-square-foot gym features double cardio decks with flat screen
TV’s, free weights, 2 multi-purpose rooms, large locker rooms and even a
smoothie bar. Up to four rental guests per property per day have access
to gym during normal business hours. Navigate to Vacation Rentals >
Specials at OIASales.com to learn more.

Matterport 3D Tours - Select vacation rentals offer

Matterport floor plans and virtual tours which features an all-in-one

reality capture system that gives you realistic, interactive 3D and virtual

experiences that feel as real as being there.

OIASALES.COM | Page 13

Core Services

Whether you have recently purchased your first rental property
or have a portfolio of strategic investment properties, you may
have discovered that managing a property to its full potential
can quickly become a full-time job. We’re here to help! Oak Island
Accommodations partners with owners along their rental journey with
a comprehensive set of core services that takes the work out of owning a
piece of paradise.

Recommendations from a Team
of Licensed Property Managers

Our property managers are often your first point of contact with Oak
Island Accommodations. They can provide you with an estimate of
your property’s earning potential, recommend rental rates that
are competitive for the local market and conduct a pre-rental
inspection to ensure you have all the necessities in place
before your guest arrives.

Targeted, Strategic
Marketing

Once your property is ready for guests, our marketing team
steps in, getting the word out to travelers looking for their next
Oak Island, Caswell Beach or Southport vacation. Professional
property photos along with searchable amenities allow guests to find
your property on what is arguably the most powerful tool in our
marketing tool belt – RentalsAtTheBeach.com. With over 5
million page views, over 680,000 sessions and 300,000
users annually, our website is available 24 hours
a day, 7 days a week and accounts for over 65
percent of our yearly bookings.

We don’t stop there! Oak Island
Accommodations uses a marketing mix of pay-
per-click ads, online distribution channels, social
media, email newsletters, direct mail campaigns, print
advertising and radio spots to reach those audiences who
are looking to book their next getaway.

Page 14 | 877.653.8240

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Guest Communication &
Booking Management

The travelers who stay with Oak Island Accommodations range from multi-
generational families who have vacationed with us since our inception
to busy business professionals who find themselves in our area for
a contract job during the off-season. We offer a range of guest
communication options to meet the varied needs of these and
all our customers. For guests who aren’t sure where to begin,
our team of guest services agents are available by phone,
live chat and email during normal business hours to guide
them toward finding the perfect property for their group.
This same team uses state of the art property management
software to manage leads and bookings. Once a booking
takes place, automatic emails alert guests of payment
schedules and other important information before their
arrival. There is even a free guest app jam-packed
with tools like a local business directory and
individualized travel information that can be
shared among all the members of a party.
At select properties (available to all those
with wifi access), guests are greeted with a
travel attendant portal every time they log onto the
property’s wifi. The portal is an easy and convenient way
for guests to send any housekeeping or maintenance
requests during their stay or to rebook a property for
the following year.

OIASALES.COM | Page 15

S Full Trust Accounting &
Tax Compliance

Did you know that income generated from a rental property
is subject to state and local sales tax? What about occupancy
tax? Our escrow accounting department is here to submit these
taxes on your behalf and stay up-to-date on any changes to the tax
code. You’ll receive an end-of-year 1099 to make tax prep a breeze
(well, at least when it comes to your rental income) and monthly
statements available online so you can see the activity on your
account throughout the year. We even offer direct deposit so that
you can skip those visits to the bank and spend more time on important
things, like maximizing your time on the beach.

Housekeeping & Linen
Services for Guests

The last thing your guests want to do on their final day
of vacation is spend a morning sweeping, scrubbing and
mopping. Who can blame them? All paid guests receive departure
maid service at the end of their stay and all weekly and nightly
reservations include linen services.

Lease Agreement Compliance
& Enforcement

Each guest that books with Oak Island Accommodations signs a Vacation
Rental or Long Term lease that spells out the payment schedule
along with the responsibilities of both our company and the guest.
Our guest services team regularly follows up with guests to
ensure timely payments.

Page 16 | 877.653.8240

Maintenance Services

Though the majority of our maintenance services are
part of the optional services available from Oak
Island Accommodations, our core maintenance
services include a 24/7 emergency line where
guests can report emergency issues like
busted pipes or roof leaks. We provide
a local vendor directory for those times
when you wish to coordinate maintenance
or repairs yourself. Those owners who choose
to install a Silicon Travel wireless router in their

properties give their guests access to technical support
should they experience an interruption in internet service.
We’re even here in times of emergency when a hurricane
threatens our area with an action plan in place to inspect properties,
record any damage and report our findings to the owner if a major

weather event hits the island.

Keyless Entry &
Energy Management

We believe in the power of technology to improve the
vacation rental experience for both our guests and owners

- that’s why we’ve made a considerable investment in
a smart home program that provides both keyless
access for owners and guests, and automatically
manages the temperature throughout the
year in a home so that energy is used
most efficiently. This is one of our newest
core offerings and we’ve already seen an

overwhelmingly positive response from guests who
can now bypass the check-in line and head directly to

their vacation rental and the beach!

OIASALES.COM | Page 17

Optional Services

While our core services work together to create a successful foundation for your rental property, our optional services
build upon that foundation based on your needs. Property owners who live abroad or who are simply too busy with other
pursuits to properly maintain their property will often opt in to a wide variety of the below services. Do-it-yourself types and
those who live locally may choose to coordinate their own seasonal maintenance or roll up their sleeves and tackle some of
the bigger projects that are within their realm of knowledge. Wherever you fall along that spectrum, we have services that

can fill in where there are gaps or amplify our core offerings.

Additional Housekeeping Services our staff to react quickly when stains are found and
schedule a professional cleaning.
Off Season Deep Cleaning
Your vacation rental will see it’s fair share of action Additional Maintenance Services
over a summer. Sandy feet may race across the
hardwood floor, crumbs may find their way into Work Order Maintenance
drawers and cabinets after your kitchen serves Toilets run, refrigerators stop cooling and light bulbs
up a season of family meals, and your comforters burn out. Whether it’s a major repair or a quick fix
and blankets may need to be laundered more than that is needed, Oak Island Accommodations has a
once after welcoming guests to rest easy night team of in-house maintenance technicians and office
after night. Sign up for an off season deep clean staff ready to respond directly to a guest’s needs or
and we’ll coordinate a thorough cleaning that gives coordinate repairs with an outside vendor.
housekeepers the time to look deep into hard-to-
reach areas and wash all bedding before the start of Air Filter Program
another prime season. Oak Island Accommodations staff regularly changes
air filters during the prime season. Salty breezes are
Departure Maid and Linen Services for Owners and the only scents we want guests to remember after a
Owner Guests stay at your property.
Sometimes you want to be treated like a guest in your
own home. Just add a maid service or linens any time Lawn Care Program
you block your property for personal or family use. First impressions are important! We coordinate lawn
You’ll get to spend more time relaxing or exploring the maintenance with one of a number of local vendors so
area and less time worrying with to-do lists. that guests don’t feel like they are trudging through a
jungle just to get to your front door.
Carpet Cleaning Program
If you have a vacation rental with carpeting in any Hurricane Preparation
of the rooms, know that these areas will require In the case that a hurricane is predicted to hit our
professional carpet cleaning more than once area imminently, our staff jumps into gear securing
during the season. Participating in Oak Island outdoor items such as polycarts and porch furniture to
Accommodations’ carpet cleaning program allows minimize damages from high winds.

Page 18 | 877.653.8240

Winterization Programs
Cold snaps happen even at the beach. Our in-
house staff can prep your property ahead of the
coldest months to reduce the risk of frozen water
lines and busted pipes.

Polycart Rollback Program
Oak Island Accommodations staff ensures that
both trash and recycling polycarts are secured
next to and underneath houses, except on
collection days when they will be placed curbside.
Oak Island Accommodations covers any polycart-
related fines levied by the Towns of Oak Island or
Caswell Beach for participating properties.

Additional Property Management
Services

Discount Program
Pre-select a maximum discount amount and
authorize our property management team to run
specials for your property throughout the year to
attract more bookings.

Off Season Monthly Rental Program
There are opportunities in our area to secure
off season monthly bookings with Duke Energy
Progress employees working the annual outage, Duke
independent contractors, United States government
employees serving at Sunny Point and individuals just
looking for a longer stay at the beach after the prime
season. Our property management team can help you
identify if your property could be a good fit for this
program, set a monthly rate to attract these types of
off-season bookings, and put your property in front of
the right people who assign housing for these groups.

Extended Rentals

Oak Island is not only a beautiful place to visit, but also
a beautiful place to live!

In addition to our vacation rental program, Oak Island Accommodations also manages over 100 long
term properties with 6 month to one year leases furnished and unfurnished. We concentrate mostly in
the Oak Island, Southport, and Boiling Spring Lakes areas. Some properties are better fit as a vacation
rental verses a long term rental. Read further to see which is the best fit for you.

Frequently Asked Questions

Long Term or Short Term?

We have a property management team that can assist you with deciding in which market your home
should participate. Most long term rentals are one year leases. If your home is unfurnished this is
your best option for our long term market as well as those that are off the beaten path. If your home
is oceanfront, second row or even beach walk there is potential for a better option in the short term
market.

Page 20 | 877.653.8240

Where is my property advertised?

We advertise each week in the State Port Pilot listing available rentals, referring potential folks to
call or go to our website at www.LongTermAtTheBeach.com with unlimited photos and property
descriptions. In addition to Oak Island Accommodations’ website, we also list available properties on
www.Zillow.com, www.Trulia.com, and www.HotPads.com.

What process does a potential client go through before
renting a home?

Anyone interested is welcome to come to our office and pick up a key to look at your property. Once
a prospective tenant decides they would like to rent your home, they complete a rental application
along with an application fee. Oak Island Accommodations then checks references, credit, etc. and if
everything is in order we then move forward with the lease, security deposit, and any other necessary
forms. Security deposits are equal to one month’s rent. All payments, maintenance requests, etc. are
handled through our office.

BrProfessional Memberships
& AwardsunswickCoun
ard
tyBest Rental
Agency
Peo
ple’s Choice Aw

5 Time Winner +20 Year Member
Customer Service Award
Golden Pineapple Award Small Business of the Year

for “Winning Customer VP serves on board
Service”
Best Use of
Social Media

Page 22 | 877.653.8240

VP Serves on Brunswick Tourism Whether the need is big or small, Oak Island
Development Authority Board Accommodations believes in giving back. We know
that our success is rooted in our community and
VP serves on board support the following charities and organizations:
+20 Year Member
Communities in Schools
Dosher Memorial Hospital Foundation
Hope Harbor Home
Labor Day Surf Off
Oak Island Lions Club
Military Appreciation Day
NC 4th of July Festival
Southport - Oak Island
Chamber of Commerce
South Brunswick Middle School
Oak Island Police Department
Oak Island Elks
Friends of the Oak Island Lighthouse
Sea Notes Choral Society
Shriners Hospitals for Children
Southport Elementary School PTA
Southport - Oak Island Kiwanis Club
Southport Wooden Boat Show
Wounded Warrior Project

Ready to
Get Started?

We’re excited to partner with you in managing your
vacation or extended rental! Coming aboard with
Oak Island Accommodations is as easy as 1, 2, 3. . .

1 Call Toll free 877.653.8240 or local 910.248.4134 to make an
appointment with one of our professional property managers.

2 Meet an Oak Island Accommodations property manager at your
vacation or extended rental for a walk through and to review
and complete a property management agreement along with
other necessary paperwork. Our property manager will also
guide you through your property management agreement
addendum, in which you will review your rental rates and
note your preferences on the optional services Oak Island
Accommodations offers.

3 Let us take it from there!

Page 24 | 877.653.8240

The Best is Yet to Come!

Find Your Place by the Sea

Oak Island
Accommodations

Toll Free - 877.653.8240 | Local - 910.248.4134

8901 E. Oak Island Drive | Oak Island, NC 28465
www.OIASales.com | [email protected]