VGSB Guest Service Directory

DIRECTORY OF SERVICES

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Mabuhay!

Welcome to Valero Grand Suites by Swiss-Belhotel!
Whether you are here for a quick business trip or you decide to make
our hotel your home for a year, we will ensure that your stay will be a
pleasant one.
Please feel free to call me or any of my team for assistance – we are
always happy to help.
Have a ​suite​ day!

Garry A. Garcia
General Manager

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TABLE OF CONTENTS 3

TABLE OF CONTENTS 6
6
HOTEL INFORMATION 6
ADAPTERS 6
ACTIVITIES DESK 6
AIR-CONDITIONING 6
AIRLINE BOOKINGS AND RECONFIRMATIONS 6
AIRPORT TRANSFERS 6
AMENITIES 7
BANKS 7
BOTTLE OPENER 7
BUSINESS SERVICES 7
CREDIT CARDS 7
CREDIT LIMITS 7
CURRENCY EXCHANGE 8
DIETARY REQUIREMENTS 8
DOCTOR 8
DO NOT DISTURB 8
DRY CLEANING, LAUNDRY & PRESSING 8
E-MAIL 8
EMBASSIES AND CONSULATES 9
EMERGENCIES 9
EVENTS 9
FACSIMILE 9
FITNESS CENTRE 9
FIRE SAFETY 9
FIRST AID 9
FLOWERS 10
FRUIT/S WITH STRONG SMELL 10
GUEST RELATIONS 10
HAIR DRYER 10
HOUSEKEEPING 10
IN-ROOM DINING
IN-ROOM ENTERTAINMENT |3

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INTERNET 10
IRON AND IRONING BOARD 10
KEY CARDS 10
LAUNDRY & DRY-CLEANING & PRESSING 11
LOST & FOUND 11
LUGGAGE SERVICES 11
MAINTENANCE 11
MESSAGES 11
MINI BAR 11
OBSERVATION PORT 11
PARKING & VALET SERVICES 12
PETS 12
PHARMACY 12
PLACES OF WORSHIP 12
PRAYERS 12
RESERVATIONS FOR SWISS-BELHOTEL INTERNATIONAL
HOTELS & RESORTS 12
RESTAURANT RESERVATIONS 12
ROOM NUMBER 13
SAFETY BOX 13
SECRETARIAL SERVICES 13
SECURITY 13
SEWING & MENDING SERVICES 13
SHOE CLEANING SERVICES 13
SIGHTSEEING 13
STAMPS 13
STATIONERY 13
SWIMMING POOL 14
TIPPING 14
TOBACCO AND CIGARETTES 14
TV CHANNELS 14
VALUABLES 14
VISITORS TO YOUR ROOM 14
VOICE MAIL 14
WAKE-UP CALLS 14

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WATER 14
WHEELCHAIRS 15

IN-ROOM DINING MENU 16

TV CHANNEL GUIDE 28

EMERGENCY PROCEDURES 31

HOTEL TELEPHONE DIRECTORY 35

EMERGENCY HOTLINES 37

TELEPHONE AREA CODES IN THE PHILIPPINES 38

EMBASSIES 67

DESTINATION INFORMATION 82
General Information 82
Geography and Climate 82
Business Hours 83
Shopping centers 83
Historical sites 84
Culture and sports 86
Events, Activities, Festivals 89

ABOUT SWISS-BELHOTEL INTERNATIONAL 92

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HOTEL INFORMATION

ADAPTERS
The voltage in Makati is 220 volts. Should you require an adapter to
charge your camera, laptop or iPod, please contact Housekeeping.

ACTIVITIES DESK
For tourist information, excursions, detailed information on the Hotel’s
recreational facilities and the hotel’s activities program, please visit our
Guest Relations located in the main lobby.

AIR-CONDITIONING
Guestrooms have their own temperature control. Please choose the
desired temperature.

AIRLINE BOOKINGS AND RECONFIRMATIONS
A list of airlines operating to and fro the destination can be obtained from
the Guest Relations. For updated schedules and for assistance with
bookings and reconfirmations, please contact Guest Relations.

AIRPORT TRANSFERS
Airport transfers in the comfort of a private car with additional charge can
be arranged by our Concierge.

AMENITIES
Forgot your razor? Out of toothpaste? If we can be of assistance,
please contact Housekeeping.

BANKS
Many international banks are represented by branches in Makati.
Banking hours are from 9:00 am – 4:00 pm five days a week. For
assistance, please contact Guest Relations.

BOTTLE OPENER
There is a bottle opener in the kitchenette of your room.

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BUSINESS SERVICES
Our Business Center is open 24 hours daily and is located at the Lobby.
Services available include:

• Printing

• Internet Access

• Online check-in and e-ticket

CREDIT CARDS
We are pleased to accept payment with the following credit cards:
American Express, JCB Card, MasterCard and Visa Card.

CREDIT LIMITS
Your attention is drawn to the hotel’s standard policy of getting credit
card authorization for the

anticipated amount of your hotel bill. Also, please bear in mind the
following:

• Company accounts are given to accredited account holders only

• In the event that no credit card arrangement exists, you will be required
to leave an imprint of your credit card at the front desk and you will be
informed once you reach your credit limit.

• Cash deposits are required if you do not have a credit card

CURRENCY EXCHANGE
Need to change your major international currency into local currency?
Our Guest Relations team will be able to assist you.

DIETARY REQUIREMENTS
For special dietary or meal requirements, please contact Guest
Relations.

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DOCTOR

Hopefully you do not need one at all during your stay, but if you need
any medical assistance our hotel has a doctor on call 24 hours. Please
contact Guest Relations for any assistance.

DO NOT DISTURB

If you wish not to be disturbed, please hang the “Privacy Please” sign
outside your door and contact the Front Office to inform them that you do
not wish to accept calls.

DRY CLEANING, LAUNDRY & PRESSING

Valero Grand Suites by Swiss-Belhotel offers a daily laundry,
dry-cleaning and pressing service. Laundry bags and lists are located in
the wardrobe of your room.
• Laundry collected before 10:00 am will be returned the same day at
6:00pm
• Laundry collected after 10:00 am will be returned by 6:00 pm the
following day
• Express service laundry collected before 12:00 pm will be returned the
same day with 50% surcharge. Three (3) hours service available with
100% surcharge.
For assistance and collection, please contact Housekeeping.

E-MAIL

You can have an e-mail sent to you at the hotel, on
[email protected] with your name and room number
included in the subject line.

EMBASSIES AND CONSULATES

A list of telephone numbers of embassies and consulates is available.
Please refer to Embassies section.

EMERGENCIES

Valero Grand Suites by Swiss-Belhotel is equipped with comprehensive
safety equipment. In the event of an emergency, the alarm will be

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activated. An emergency escape plan is located on the inside your
guestroom door.

Emergency procedures can be found in the “​ EMERGENCY
PROCEDURES” section in this directory. Please familiarize yourself
with the emergency exits. In cooperation with the local authorities, the
management takes this opportunity to assure you that we are constantly
taking every precaution to ensure your safety. For emergency
requirements, please call the Front Office by dialing ZERO (0).

EVENTS

Our function rooms are still under completion. For any inquiries on future
corporate or social events, please email
[email protected]

FACSIMILE

Facsimile services are available, please contact Guest Relations for
further information.

FITNESS CENTRE

Our Fitness Centre is still under completion.

FIRE SAFETY

Please refer to “Emergencies” in this section of the directory.

FIRST AID

Need a bandage or first aid items? Please contact Guest Relations.

FLOWERS

For any special occasion, floral arrangements and bouquets can be
arranged. For assistance, please contact Guest Relations.

FRUIT/S WITH STRONG SMELL

We regret that fruits with strong smell are not allowed within the Hotel.

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GUEST RELATIONS

Guest Relations Officers act as single points of contacts for all your
needs when you stay at Valero Grand Suites by Swiss-Belhotel. If you
require any assistance, please do not hesitate to contact them.

HAIR DRYER

Your room is equipped with a hair dryer, inside the bathroom in each
room.

HOUSEKEEPING

If you have any special request for extra pillows, duvets or any additional
amenities to make your stay more comfortable, please contact
Housekeeping.

IN-ROOM DINING

In-room dining is available 24 hours. Please refer to the ​“IN-ROOM
DINING MENU” section in this directory or menu in your room. For your
order, please contact the Room Service.

IN-ROOM ENTERTAINMENT

Full details on the available television channels can be found in the
telecommunications section of this directory

INTERNET

Wi-fi Internet connection is available in your room, and selected public
areas at no charge. The login details will be given to you upon check-in.
For any concerns, please contact our Front Office.

IRON AND IRONING BOARD

An iron and ironing board can be delivered to your room, please contact
Housekeeping for assistance.

KEY CARDS

Please remember to return your key cards to our Front Office upon
check-out. For security reasons key cards have no room numbers
indicated and are programmed to be valid until 12:00 noon on the day of

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check-out. Should you wish to extend your stay, please ensure your key
cards are revalidated at the Guest Relations.

LAUNDRY & DRY-CLEANING & PRESSING

This service is not yet available.

LOST & FOUND

If you have lost any personal item during your stay at the Hotel, please
contact Guest Relations for assistance.

LUGGAGE SERVICES

For luggage handling, including temporary storage, please contact Guest
Relations.

MAINTENANCE

Room maintenance is carried out prior to your arrival. However, if a
problem arises, please contact Guest Relations for further assistance.

MESSAGES

Messages left with the Communication Centre at our Front Office will be
printed and hand delivered to all guest rooms. Also, a flashing red light
on your room telephone indicates that a voice mail message has been
left for you. To retrieve your messages please press the “message
button” on your telephone. For more information, please refer to the
"HOTEL TELEPHONE DIRECTORY" section in this directory or contact
the Front Office.

MINI BAR

A personal mini bar has been provided in your room. Please contact
room service to order your drinks. Please note that ordered and
delivered drinks will be charged to your bill and are not refundable.

OBSERVATION PORT

Your guest room door is equipped with an observation port, which
permits you to see the corridor outside your room without opening the
door. Before answering a knock or ring, please use the observation port

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to determine who is seeking entry. If you are in doubt of someone’s
identity, contact the Front Office by pressing “0” on your telephone.

PARKING & VALET SERVICES

Car parking for registered guests is complimentary and valet parking is
available. However, the Hotel is not liable for any accident, theft or
damage, which may occur within the hotel premises. Car keys are kept
at the Guest Relations for your convenience.

PETS

We regret that pets are not allowed within the Hotel.

PHARMACY

For information on the location of the nearest pharmacy, please contact
Guest Relations.

PLACES OF WORSHIP

For information on the location of nearby places of worship, please
contact Guest Relations.

PRAYERS

Prayer mats, Holy Quran and Qibla are available through Housekeeping
and will be delivered to your room upon your request.

RESERVATIONS FOR SWISS-BELHOTEL INTERNATIONAL HOTELS
& RESORTS

If you wish to experience any of our other sister resorts or hotels, please
visit our website s​ wiss-belhotel.com or contact Guest Relations for
assistance.

RESTAURANT RESERVATIONS

Restaurant reservations are encouraged. To avoid disappointment, we
suggest you make your reservations in advance. Please contact Guest
Relations for assistance.

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ROOM NUMBER

To ensure privacy, Hotel Employees are instructed not to give out room
numbers of registered guests. You may be connected directly to another
guest’s room by giving the name of the guest to Front Office.

SAFETY BOX

A digital safe is placed in the wardrobe. It is advised to place your
valuables inside for safe keeping at all times. The Hotel is not
responsible for any missing valuables kept in the room or the safe.

SECRETARIAL SERVICES

Secretarial services are provided through our business center.

SECURITY

For your safety, our security officers patrol the hotel 24 hours. Security
cameras have also been installed at strategic public locations throughout
the hotel. We further advise you to lock all doors and keep your
valuables in the digital safe in your room.

SEWING & MENDING SERVICES

For emergency repairs, a sewing kit, mending or alterations, please
contact Housekeeping.

SHOE CLEANING SERVICES

For complimentary shoe cleaning service, please contact Housekeeping.

SIGHTSEEING

For sightseeing opportunities, please contact Guest Relations.

STAMPS

Stamps are available from our Business Center, located next to the
Hotel Lobby on ground floor level.

STATIONERY

If you need more stationeries, please let us know. For assistance please
contact Housekeeping.

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SWIMMING POOL

Our swimming pool is still under completion.

TIPPING

Tipping, as always, is at guest’s discretion.

TOBACCO AND CIGARETTES

Smoking is only allowed in dedicated areas of the Hotel including rooms.
Please contact Guest Relations for advice on where you may smoke.

TV CHANNELS

For full details on the available television channels please refer to the
“TV CHANNEL GUIDE”​ ​section of this directory. For any assistance,
please contact Communication Centre.

VALUABLES

Please refer to “Safety Box” in this section of the directory.

VISITORS TO YOUR ROOM

For security and safety reasons, please notify the Front Office of any
overnight visitors you may have or any individuals you would like to be
given access to your room.

VOICE MAIL

A voice mail facility is incorporated into your room telephone. A flashing
red light on your room telephone indicates that a voice mail message
has been left for you. To retrieve your messages please press the
“message button” on your telephone. For more information, please refer
to the “​ HOTEL TELEPHONE DIRECTORY” section in this directory or
contact our Front Office.

WAKE-UP CALLS

If you need a wake-up call, please contact the Guest Relations or our
Front Office.

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WATER

Tap water is unsafe for drinking so we recommend that you only drink
bottled water provided in your room, which is replenished on a daily
basis.

WHEELCHAIRS

Wheelchairs are available in the Hotel. Please contact Guest Relations
for assistance.

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IN-ROOM DINING MENU

Casa Valeros 

(Rates are quoted in P​ hp​ and are subject to taxes and service charge)

Appetizer 300.00
Trio Fries (BBQ, Parmesan Cheese, Sour and
Cream) 475.00
Quesadillas (beef/chicken/cheese) 750.00
Buffalo wings (BBQ, Parmesan, Sweet and
Spicy) 300.00
Chicken Quick 350.00
Crispy Lechon Sisig 300.00
Garlic Mushroom Ala Pobre 650.00
Crispy Pata 300.00
Mozzarella Stick 450.00
Spicy Shrimp 350.00
Spicy Squid 400.00
Sizzling Hungarian Sausage 450.00
Beef Salpicao 300.00
Tofu Sisig 495.00
Nacho Grande 300.00
Calamares

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Shrimp Poppers 350.00
Fish and Fritters with blue Cheese 320.00
Ceviche 350.00

Salad 250.00
Vegetable Salad 250.00
Valero Caesar Salad 250.00
Italian Salad
550.00
Burger and Sandwiches 400.00
Half Pound Burger 400.00
Herb Burger 450.00
Burger melt 350.00
Blue Cheese Burger
Valeros Club Sandwich 350.00
300.00
House Best Pizza 350.00
4 Cheese Pizza 300.00
Vegetarian Pizza 450.00
Finest Pizza
Margarita Pizza | 17
Seafood Pizza

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Pasta 300.00
Pesto Pasta 350.00
Seafood Marinara Pasta 350.00
Spanish Sardines Linguine 350.00
Carbonara in truffle oil 350.00
Osso Buco 350.00
Chicken Parmigiana
355.00
Casa Valeros’ Special 
375.00
Spanish Cuisine
285.00
Gambas 
345.00
Spanish garlic shrimp, cooked Casa Valero
sauce

Adobo Snipes Special 

Native quail cooked Adobo style

Mushroom Al Ajillo 

Button Mushroom cooked Adobo style

Lengua Salpicao 

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Tender strips of ox tongue in garlic oil topped
with button mushrooms, onions, green and red
pepper

Chorizo Combo  295.00

Chorizo Bilbao slightly pan fried in its own oil. Bringing

out authentic Spanish taste

Fried Beef Caldereta  395.00

Our original best seller Beef stew, fried to
perfection.

Best with our Casa Valeros sauce

Beef Salpicao  450.00

Sirloin beef cubes cooked in garlic oil topped with
mushroom, onion, green and red pepper

Fried Frog Leg  395.00

Filipino Cuisine 350.00

Kalderetang Baka 

Beef stew in spicy tomato sauce complemented
with potatoes and red pimientos, a Casa Valeros
favorite

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Adobong Kambing  350.00

Slow cooked goat in vinegar and garlic

Lengua Sevillana  345.00

Ox tongue cooked tender with mushroom gravy
sauce

Callos  360.00

Tomato based dish with slow cooked tripe
chorizo, garbanzos and many more

Adobong Baboy Ramo  395.00

Slow cooked wild boar in vinegar and garlic

Tapang Usa  350.00

Our original best seller Tapang Usa, fried to
perfection

Best with our Casa Valeros Sauce

Soup

Sopa de Valeros  250.00

Shrimp/squid/mussels/clams/cream dory in tomato sauce

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Steak

Pepper Steak  750.00

Char-grilled beef tenderloin medallions flamed with brandy

Fillet Mignon Steak  800.00

Tenderloin, wrapped in bacon with mushroom and ham gravy

T-Bone Steak  600.00

Porterhouse Steak  800.00

Rice 845.00/
445.00
Vegetable Paella 

Our classic paella with variety of vegetables

Seafood Paella  845.00/
445.00
A variety of seafood cooked in our own fusion of
Paella which you will surely enjoy

Paella Valenciana  845.00/
445.00
Hearty rice meal with chorizo, seafood and
chicken seasoned with Paprika cooked over slow
fire

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Beverages 150.00
150.00
Signature Coffee  150.00
150.00
Mexe Café' 150.00
Café Monte Carlo 130.00
Irish Coffee 100.00
Dutch Coffee 130.00
Cappuccino 300.00
Café Latte
Café Americano 170.00
Mocha Cappuccino 170.00
Civet 170.00
180.00
Iced Blend  180.00
170.00
Café New York 180.00
Café Suisse
Café Torino | 22
Choco Frangelico
Choco Cappuccino
Mocha Madness
Matcha Green Tea

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Fresh Fruit Shakes   

Ripe Mango 130.00
Green Mango 130.00
Watermelon 130.00
Banana 130.00
Cucumber 130.00
Orange 130.00
Carrots 130.00

Milk Shakes  180.00
180.00
Vanilla Milk Shake 180.00
Strawberry Milk Shake
Chocolate Milk Shake 220.00
220.00
Healthy Yogurt Smoothies  220.00
220.00
Mango Yogurt
Strawberry Yogurt 90.00
Grape Yogurt
Banana Nuts | 23

Soda 

Coke

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Sprite 90.00
Coke Zero 90.00
Coke Light 90.00
Sprite Zero 90.00

Tea Selections  85.00
95.00
Jasmine
Peppermint 95.00
95.00
Chamomile 95.00
Green Tea
Turmeric 130.00
120.00
Others  110.00

Hot Calamansi 50.00
Hot Chocolate 80.00
Lemon Iced Tea 80.00
Bottled Water
Ginger Ale 285.00
Perrier
| 24
Signature Cocktail 

Kate Revenge

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White Cosmo 280.00
Ivan Slipper 295.00
Mel Verdict 350.00
Lemon on Fire 255.00
Rica Refresher 255.00
Chocolate Avalanche 290.00
Dark Mojito 245.00
Ian Skinner 245.00
Hazel Blizzard 275.00
Vampire Bite 275.00
Modern Fashion 280.00
Juniper Blush 285.00

Cocktail Drinks  300.00
250.00
The Margarita 275.00
Pineapple Chipotle Margarita 275.00
Tequila Sunrise 275.00
Blue Hawaiian 260.00
Agave Margarita 250.00
Pinacolada 350.00
Tropical Martini 250.00
Golden Dream
Hurricane | 25

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The Orange Sour 300.00
The Cosmopolitan 270.00
The Bloody Mary 250.00
The Classic Daiquiri 200.00
Rum Runner 350.00
Tequila Sparkler 275.00
Tequila Sunset 250.00
French Connection 300.00
Mai Tai 240.00
Tiramisu Martini 300.00
Brandy Alexander 250.00
Whiskey Sour 250.00
Rusty nail 250.00
Screwdriver 200.00
Zombie 300.00
Mojito 250.00
Negroni 250.00
Tom Collins 250.00
Gin Daisy 200.00
Sangria 280.00
Sangria White 280.00

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Shooter   

Melon Ball 180.00
M&M 180.00
Kool Aid 180.00
Lemon Drop 180.00
Tootsie Roll 180.00
CJ Smurf Shot 180.00
Stoplight (3 shots) 245.00
Fourth of July 180.00
Blow Job 180.00
Ricky's Screaming Orgasm 180.00
Aldo's Brain Hemorrhage 180.00
Slippery Nipple 180.00
Gas Chamber 190.00

Caraffe  800.00
800.00
Mojito 950.00
Weng-Weng 950.00
Sangria 800.00
White Sangria 240.00
Zombie
Mai Tai | 27

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TV CHANNEL GUIDE

Please use the remote control to select channels:

Premium Channels 95 Basketball TV
1 CIGNAL CHANNEL 105 Juan Sports
2 ABS-CBN 106 Xtreme Pinoy
3 Sari-Sari 107 Horse Racing
4 4 PTV 108 SLTV.PH
5 TV5 109 GAMETIME CHANNEL
6 Aksyon TV 115 CLTV 36
7 7 GMA 121 AXN
8 Bloomberg PH SD 123 LIFETIME
9 ETC 131 Fox News Channel
133 Bloomberg
10 CNN PHILS 134 Channel News Asia
11 GMA News TV 135 Al Jazeera TV
13 IBC 13 160 TvN (Channel M)
14 Net 25 161 Arirang TV
18 DZRH News TV 162 NHK World
22 CT (Jack City)
23 ABS-CBN Sports + Action 163 Star Chinese Channel
164 Australia Network Plus TV
23
28 2nd Avenue
30 O Shopping

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31 Shop TV 180 INC
32 TV Shop Philippines 181 EWTN
40 Celestial Movies Pinoy 182 UNTV
50 Red by HBO 183 ZOE - Light TV 33
54 HBO Hits SD 184 MENSAHE TV
60 Colours 185 GCTV
71 Disney Channel 186 SONSHINE
72 Nickelodeon 196 PINOY PPV 24/7
76 Boomerang 298 PPV HD 1
90 PBA Rush SD 299 PPV HD 2
91 Hyper

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HD Channels 301 90.7 Love Radio - FM
202 Colours HD 302 101.1 Yes - FM
207 Fashion TV HD 303 89.9 Magic - FM
210 HBO HD 304 99.5 Play FM
211 Fox Movies Premium HD 305 92.3 News FM - FM
213 HBO Signature HD 306 GV FM (Angeles) - FM
214 HBO Hits HD 307 102.7 Star FM Bombo - FM
220 220 Cartoon Network HD 308 93.9 iFM - FM
232 Star World HD 309 DZXL 558 - AM
235 Warner TV HD 310 93.1 RX - FM (Audio)
240 240 Nat Geo HD 311 Catholic Media Network
250 Bloomberg PH HD 312 Edge Radio
251 CNN HD 301 90.7 Love Radio - FM
300 DZRH - AM

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EMERGENCY PROCEDURES

FOR YOUR SAFETY AND SECURITY

The Hotel is equipped with a fire detection system, and our staff has
been fully trained to respond to emergency situations. Rooms are
equipped with smoke detectors and portable fire extinguishers.
All areas of the Hotel are equipped with alarm pull stations, which are
monitored 24 hours. In the event of an emergency, press the
EMERGENCY button on your telephone and report the nature and
location of the emergency.

GUIDELINES

We have taken every precaution to ensure your comfort and safety
during your stay at our Hotel.

However, in the unlikely event of an emergency due to fire please be
aware of the following guidelines:

PRECAUTIONS AFTER ARRIVAL AT THE HOTEL

• Walk down the corridor and remember the emergency exits.
• Count the number of doors and remember different details at
floor level height between your room and the emergency exit.
• Look out for the nearest fire alarm, fire hose and fire extinguisher.
• Familiarize yourself with your room.
• Study the emergency escape plan on the inside of your guest room
door.
• Keep your key card within reach.

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• Check the windows.
• Look out of the windows.
• Find the off-switch of the air-conditioner and ceiling fan in your
room and learn how to turn off your air-conditioning system and
ceiling fan.

EMERGENCY FIRE EXITS

In case of fire or any other emergency, you will find the emergency
escape plan posted on the inside of your guest room door. This shows
the location of your room in relation to the escape corridors, fire exits
and emergency assembly point. Please familiarize yourself with this
plan.
If there is a fire on your floor, you may have difficulty locating the fire
exits because of heavy smoke. Please note the following points for
your safety:

• Check the location of alarm buttons and fire hoses.
• Check the fire exit positions and count the number of doorways
between your room door and the emergency exits.

IF YOU DISCOVER A FIRE
If the fire is small, extinguish it (ensuring that you don’t place your
own health and safety at risk at any time) and report your action to
the Hotel Emergency Center by pressing the Emergency button on
your telephone.
For all other fires:

• Activate the nearest fire alarm button around corridor.
• Call the Hotel Emergency Center by pressing the
EMERGENCY button on your telephone and advise your

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name, guest room number, location or fire or other nature of
emergency.
• Contact any member of staff in your immediate area.

Having carried out one of the above:

• Take your key card, passport and money and go to the nearest
emergency stair exit.
• Leave the building immediately via the designated route.
• Do not use elevators and always use emergency staircase.
• Do not return to your room to collect personal belongings.
• Do not run but remain calm and follow instructions
given by staff members assisting with the evacuation.
• If you are unable to leave your room, close the door(s) against the
fire.

SHOULD THE EVACUATION ALARM SOUND WHILE YOU ARE IN
YOUR ROOM

• Take your key card, passport and money and move
cautiously. Feel your door handle with the back of your hand. If
the door handle is hot, don’t open it. If the door handle is not
hot, open it carefully (after checking through the viewer), but be
ready to close it immediately if necessary.
• If there is no smoke in the corridor, exit immediately. If
there is a little smoke, stay as low as possible to the floor
and as close as possible to the wall while moving to the exit.
• If it is dark or there is heavy smoke, stay as low as possible
to the floor and count the number of doors to the exit and feel
along the walls while moving to the exit.

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• Exit with caution. Test the exit door for heat before
opening it and watch out for smoke in the stairwell. If the
stairwell is clear, exit down, always holding the handrail, to
the assembly area.
• Do not use elevators and always use emergency staircase

• Remain calm and follow any guidance instructions you may
be given by staff members assisting with the evacuation.
• If the fire exits are blocked, please return

IF YOU MUST REMAIN IN YOUR ROOM

If the fire is small, extinguish it (ensuring that you don’t place your
own health and safety at risk at any time) and report your action to
the Hotel Emergency Center by pressing the Emergency button
on your telephone.
For all other fires:

• Activate the nearest fire alarm button around corridor.
• Call the Hotel Emergency Center by pressing the
EMERGENCY button on your telephone and advise your
name, guest room number, location or fire or other nature of
emergency.
• Contact any member of staff in your immediate area.

Having carried out one of the above:

• Take your key card, passport and money and go to the nearest
emergency stair exit.
• Leave the building immediately via the designated route.
• Do not use elevators and always use emergency staircase.
• Do not return to your room to collect personal belongings.

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• Do not run but remain calm and follow instructions
given by staff members assisting with the evacuation.
• If you are unable to leave your room, close the door(s) against the
fire.

EARTHQUAKE

• Do not panic
• Drop, cover (e.g. under a strong table) and hold on
• Stay away from windows
• After an earthquake, be aware that aftershocks may follow
• Listen to the announcements from the Hotel staff and follow
instructions.
• If you are not close to our Hotel turn to local authorities and the radio
for further information.
• Wait for an official “All Clear” message before leaving
the assembly point.

HOTEL TELEPHONE DIRECTORY | 35

GO TO ​TABLE OF CONTENTS

Front Office 0
Housekeeping 4
Room Service 5
Outside Line 9
Reception 7102/7103
Guest Relations 7104
Bell/Transport Services 7105
Business Center 7207
Lobby Restaurant 7207
10th Floor Restaurant 7304
Fitness Center 7206

ROOM TO ROOM CALLS
If you wish to make a call from your room to another room, dial “0” and
the Front Office will connect you to the requested room.

DIALING INFORMATION
As per Hotel Policy, all telephone calls are charged per unit and billed
per minute. Please note that all telephone calls are charged
automatically, 40 seconds after you have completed the dialing process,
even if the called party has not answered.

TELEPHONE CHARGES
Should you have any queries, please contact Communication Center.

LOCAL CALLS
Please follow the next steps to make a local call:

• Dial 9 to gain access to an outside line.

• As soon as you hear the dial tone, enter the area code (not required if
you dial a local number), followed by the telephone number.

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EMERGENCY HOTLINES

GOVERNMENT AGENCY CONTACT NUMBER

AYALA CENTER ASSOCIATION 892 - 3557 TO 59

BRGY. BEL - AIR 893 - 3811 / 553 4433

BUREAU OF FIRE AND 729 - 5266
PROTECTION

LIFELINE 839 - 2520

LTO 921 - 9014

MAKATI SCENE OF CRIME 812 - 3781
OPERATIVE (SOCO)

MAKATI ANTI-CARNAPPING UNIT 887 - 7928

MAKATI CITY HALL 870 - 1000

MAKATI EXPLOSIVE ORDNANCE 887 - 0346
DIVISION (EOD)

MAKATI FIRE CENTRAL STATION 816 - 2553 / 844 - 3313 / 818 -
5150

MAKATI MEDICAL CENTER 888 - 8999

MAKATI POLICE HEADQUARTERS 887 - 4626 (TELEFAX)

887 - 2484 (LOBBY)

843 - 5877 (CIDG)

MAKATI TRAFFIC BUREAU 804 - 1886 / 524 - 2384 / 526 -
2257

MAKATI YOUTH CENTER 899-8928 | 896-2828 | 895-8243

HEADQUARTERS MAKATI RESCUE

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MAPSA (TRAFFIC ENFORCER) 819 - 3270 / 844 3146

MAYNILAD 1626

MERALCO 631 - 5650

MMDA 136 / 882 - 0860 / 882 - 4150 /
76

OSPITAL NG MAKATI (OSMAK) 813 - 5390 / 882-6316 to 36

PAGASA (WEATHER) 927 - 1335 / 928 - 2031

PHILIPPINE NATIONAL POLICE 117
HOTLINE

PHILVOLCS 426 - 1268 / 426 - 1479

RED CROSS (BONI) 571 - 9894

RED CROSS (MAKATI) 143 / 403 - 5826 / 403 - 6267

RED CROSS (PASIG) 697 - 1508

SOUTHERN POLICE DISTRICT (SPD) 519 - 8644
TACTICAL OPS

SPECIAL WEAPONS ACTIONS TEAM 889 - 2146
(SWAT) MAKATI

ST. LUKE'S HOSPITAL (THE FORT) 789 - 7700

TELEPHONE AREA CODES IN THE PHILIPPINES

Destination Province Code
Abangan Bulacan 4422
Abra Abra 74

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Abucay Bataan 47
Agoo La Union 72
Alaminos Pangasinan 75
Alcala Pangasinan 75
Alicia Isabela 78
Alimodian Iloilo 33
Alitagtag Batangas 43
Angat Bulacan 44
Angeles Pampanga 45
Antique Antique 36
Apalit Pampanga 45
Pari Cagayan Valley 78
Argao Cebu 3230
Masinagan Pangasinan 75
Aminin Quezon 42
Aurora Isabela 78
Bacolod Negros 34
Occidental
Bacolor Pampanga 45
Bacoor Cavite 46
Baga bag Nueva Vizcaya 78
Bago Negros 3461
Occidental

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Bagontaas Bukidnon 88
Baguio Bingit 74
Bais Negros Oriental 35
Balagtas Bulacan 44
Balamban Cebu 32
Bala nga Bataan 47
Balayan Batangas 43
Bulag Bulacan 44
Ballesteros Cagayan Valley 78
Balungao Pangasinan 75
Tamban Tarlac 45
Ambang Nueva Vizcaya 78
Banate Iloilo 33
Banaue Ifugao 74
Bangus Abra 74
Bani Pangasinan 75
Bantay Ilocos Sur 77
Basco Batas 78
Basista Pangasinan 75
Bata Ilocos Norte 77
Batangas Batangas 43
Batuan Batangas 43

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Bauang La Union 72
Bautista Pangasinan 75
Bumabang Pangasinan 75
Bayawan Negros Oriental 35
Bayombong Nueva Vizcaya 78
Bayugan Agusan del Sur 85
Binakayan Cavite 46
Binalbagan Negros 34
Occidental
Binalonan Pangasinan 75
Biñan Laguna 49
Binmaley Pangasinan 75
Bislig Surigao del Sur 8622
Boac Marinduque 42
Bocaue Bulacan 44
Bogo Cebu 32
Bolinao Pangasinan 75
Bontoc Mountain 74
Province
Boracay Aklan 36
Bugallon Pangasinan 75
Buguey Cagayan Valley 78
Buhi Camarines Sur 54

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Bula Camarines Sur 54
Bulacan Bulacan 44

Area code for Obando Bulacan is 2 56
44
Bulan Sorsogon 85
85
Bustos Bulacan 78
44
Butuan Agusan del Norte 78
78
Cabadbaran Agusan del Norte 77
49
Cabagan Isabela 34

Cabanatuan Nueva Ecija 8822
54
Cabarroguis Quirino 49
88
Cabatuan Isabela
43
Cabugao Ilocos Sur 75

Cabuyao Laguna

Cadiz Negros
Occidental

Cagayan de Oro Misamis Oriental

Calabanga Camarines Sur

Calamba Laguna

Calamba Misamis
Occidental

Calapan Mindoro Oriental

Calasiao Pangasinan

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Calauag Quezon 42
55
Calbayog Western Samar 44
78
Calumpit Bulacan 52
88
Camalaniugan Cagayan Valley 45
42
Camalig Albay 77
49
Camiguin Camiguin 49

Camiling Tarlac 77
45
Candelaria Quezon 32
46
Candon Ilocos Sur 78
46
Canlubang Laguna 46

Canlubang Sugar Laguna 32
Estate

Caoayan Ilocos Sur

Capas Tarlac

Carcar Cebu

Carmona Cavite

Cauayan Isabela

Cavite Cavite

Cavite Cavite

[Export
Processing Zone
Authority]

Cebu Cebu

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Clark Pampanga 45
78
Claveria Cagayan Valley 45
64
Concepcion Tarlac
43
Cotabato, Eastern Maguindanao 77
North 44
54
Cuenca Batangas 75
8853
Currimao Ilocos Norte 32
65
Cuyapo Nueva Ecija
52
Daet Camarines Norte 46
75
Dagupan Pangasinan 82
82
Damilag Bukidnon 64
47
Danao Cebu 77

Dapitan Zamboanga del
Norte

Daraga Albay

Dasmariñas Cavite

Dasol Pangasinan

Davao Davao del Sur

Digos Davao del Sur

Dinaig Maguindanao

Dinalupihan Bataan

Dingras Ilocos Norte

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Dipolog Zamboanga del 65
Sur
8851
Don Carlos Bukidnon 35
33
Dumaguete Negros Oriental 78
78
Dumangas Iloilo 34

Echague Isabela 77
3397
Enrile Cagayan Valley
46
Esclante Negros
Occidental 4597
77
Espiritu Ilocos Norte 44
83
Estancia Iloilo
8842
First Cavite Cavite 78
Industrial Estate 2
45
Floridablanca Pampanga 56
44
Galmuyod Ilocos Sur

Gapan Nueva Ecija

General Santos South Cotabato

Gingoog City Misamis Oriental

Gonzaga Cagayan Valley

Greenhills Metro Manila

Guagua Pampanga

Gubat Sorsogon

Guiginto Bulacan

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Guimba Nueva Ecija 44

Gumaca Quezon 42/4244

Hagony Bulacan 44

Hermosa Bataan 47

Hinigaran Negros 34691
Occidental

Iba Zambales 47

Ibaan Batangas 43

Ifugao 74

Ilagan Isabela 78

Iligan Lanao del Norte 63

Iloilo Iloilo 33

Imus Cavite 46

Indang Cavite 46

Infanta Quezon 4235

Ipil Zamboanga del 62

Sur

Iriga Camarines Sur 54

Isabela Negros 34
Occidental

Isabela (Northern 78
Province)

Isulan Sultan Kudarat 64

Jagna Bohol 38

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Javalera Cavite 46
88
Jimenez Misamis
Occidental 54
34
Jose Panganiban Camarines Norte
36
Kabankalan Negros 74
Occidental
2
Kalibo Aklan 63
46
Kalinga-Apayao 6423
(Province) 83
34
Kalookan City Metro Manila
34
Kapatagan Lanao del Norte
33
Kawit Cavite 74
54
Kidapawan North Cotabato 75
49
Koronadal South Cotabato

La Carlota Negros
Occidental

La Castellana Negros
Occidental

La Paz Iloilo

La Trinidad Benguet

Labo Camarines Norte

Labrador Pangasinan

Laguna Laguna
International
Industrial Park

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Laguna Laguna 49
Technopark
Industry 78
77
Lal-lo Cagayan Valley 32

Laoag Ilocos Norte 2
52/5221
Lapu-Lapu City Cebu
43
Las Piñas Metro Manila 53
5446
Legaspi Albay 52
52
Lemery Batangas 49

Leyte 43
47
Libmanan Camarines Sur 75
43
Libon Albay 42
49
Ligao Albay 45/4593
42
Light Industy & Laguna
Science Park of
the Philippines

Liliw Laguna

Limay Bataan

Lingayen Pangasinan

Lipa Batangas

Lopez Quezon

Los Baños Laguna

Lubao Pampanga

Lucban Quezon

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Lucena Quezon 42
49
Luisiana Laguna 45

Luisita Industrial Tarlac 49
Park 32
45
Lumban Laguna 75
45/4594
Lutopan Cebu 32
54
Mabalacat Pampanga 77
49305
Mabini Pangasinan
2
Macabebe Pampanga 2
75
Mactan Cebu 88
78
Magarao Camarines Sur 44
88
Magsingal Ilocos Sur 43

Majayjay Laguna 36

Makati Metro Manila

Malabon Metro Manila

Malasiqui Pangasinan

Malaybalay Bukidnon

Mallig Isabela

Malolos Bulacan

Mambajao Camiguin

Mamburao Mindoro
Occidental

Mambusao Capiz

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