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Published by dpilcher, 2017-11-27 15:38:12

New Resident Packet revised 1117

New Resident Packet_2017 working




New Resident
Information Packet



Contents We are glad you have chosen Shenandoah as your new home. Our city offers a
great quality of life and has abundant community spirit that makes living here so
City Council rewarding.
Page 3 City Council and staff are available to assist you with any questions or concerns
that you may have in the process of relocating as well as after you’ve settled in.
City Departments You will discover excellent city services in Shenandoah, delivered by a friendly
Page 4 and responsive staff, and a continuing effort to provide value to our residents.
The enclosed information includes useful contact numbers for utility companies,
Phone Numbers details about schools, helpful emergency phone numbers, and an overview of
Page 5 city government and staff. We update our web site regularly, so check there for
additional news at . We also encourage you to sign up for
Useful Links Constant Contact to stay abreast of city news and information through email.
Page 6 You can sign up here.

Schools As always, we welcome your input. Feel free to call city hall at 281-298-5522 or
Page 7 stop by with thoughts or ideas that will help make Shenandoah the best place to
call home.
Public Safety
Page 8 Sincerely,

Code Enforcement Ritch Wheeler
Page 8
Ritch Wheeler
Fire Safety Mayor of Shenandoah
Page 8

Page 9

Page 9

Parks & Recreation
Page 10

Civic Club
Page 11

Page 11

Action Center
Page 12

Garbage Collection
Page 12

Page 12

Convention &
Visitors Bureau

Page 13


Shenandoah City Council

Shenandoah is a Type A, General Law Municipality with a Mayor/Council form of government. Our
residential population as of the 2010 Census is 2,134. City Council Members serve two-year terms that
are staggered, with three positions up for election each year.

Mayor: Council Position 3:
[email protected] [email protected]

Council Position 5: Council Position 2:
[email protected] [email protected]

Council Position 4: Council Position 1:
[email protected] [email protected]


City Departments Finance Public Works


Interim City Administrator Interim Finance Director Public Works Director

[email protected] jlwasner [email protected]

Police City Secretary Capital Projects

Chief of Police Interim City Secretary Director, Capital Projects

[email protected] [email protected] [email protected]

Information Technology Communications

IT Coordinator Communications Manager

[email protected] [email protected]


Important Phone Numbers 911
(281) 367-8952
Company/Department (281) 367-3444
(800) 764-7661
Emergencies (936) 442-7738
Police Department (Non Emergencies) (281) 298-5522
Fire Department (281) 292-5953
Poison Control Center (936) 256-4499
Animal Control
City Hall (888) 438-2427
Convention & Visitors Bureau (800) 266-2278
City Pool (800) 288-2020
Cable / Internet (855) 220-2446
Charter Communications
Comcast (800) 368-3749
AT&T UVerse (Customer Service) (800) 968-8243
AT&T UVerse (New Service)
Electricity (800) 752-8036
Entergy (Customer Service)
Entergy (Power Outages) (800) 662-3036
Gas (800) 288-2020
Centerpoint Energy (844) 968-7224
AT&T (936) 756-8400
AT&T UVerse
Consolidated 5
Trash Collection/Recycling
Republic Services

Helpful Links

City of Shenandoah
Conroe Independent School District
Republic Services

The Woodlands Township
Lone Star Community College
The Woodlands Chamber of Commerce

Cynthia Woods Mitchell Pavilion

Montgomery County, Texas
Montgomery County Central Appraisal
District (MCAD)
Montgomery County Emergency
Texas Department of Public Safety
Federal Emergency Preparedness
Houston Community Newspapers
Houston Chronicle
Economic Development Partnership

Texas Department of Transportation

Texas Online


Schools (936) 709-3000
(832) 592-5300
High School
The Woodlands College Park (832) 592-8400
Oak Ridge High School (936) 709-8500
Junior High
Knox Junior High School (832) 592-8900
Irons Junior High School (281) 681- 9829
Intermediate School
Wilkerson Intermediate School (832) 592-5800
Vogel Intermediate School (832) 592-5900
Elementary School
Lamar Elementary School (936) 321-6300
Oak Ridge Elementary (936) 273-2555
Private Schools (936) 890-8080
Christ Community School (281) 298-5800
The Woodlands Christian Academy (281) 367-0900
Covenant Christian School (281) 516-0600
Oak Ridge Christian Academy/ Sojourn Academy (936) 273-9111
The John Cooper School
The Woodlands Preparatory School
The Rubicon Academy


Public Safety

Shenandoah Police Department

The Shenandoah Police Department is proud to be a Texas Police Chief’s
Association Foundation – Best Practices Recognized Law Enforcement Agency,
the first agency in Montgomery County to achieve this status.

With 25 members on staff, Shenandoah Police are responsible for public safety in the city’s
residential neighborhoods, commercial areas, and along Interstate 45. The police also support a
number of community events and initiatives aimed at public safety awareness, such as National
Night Out, Halloween Safe Streets, and Neighborhood/Business E-Watch.

In 2010, the Shenandoah Police Department launched
the “Areas of Responsibility (AOR)” program. This
innovative program assigns each police officer to a
specific area of the city that they are directly
responsible for. They become aware of the normal
activities in their areas and get familiar with the
residents and/or merchants. The program has been
effective in building relationships with the community
and has been very well received.

Code Enforcement

The Shenandoah Police Department handles all code enforcement matters in the city. Contact
them at 281-367-8952 with any questions or concerns.

You can find the entire Code of Ordinances here.

Fire Safety

The Woodlands Fire Department serves all areas of Shenandoah and The
Woodlands. They have eight stations and over 150 employees who all
undergo rigorous training programs on a regular basis.

Their responsibilities include firefighting, hazardous materials emergencies, medical calls, swift
water rescue, collapse rescue and trench rescue. They are fully trained and equipped to
respond to these incidents.



Emergency Medical Services

Medical facilities in Shenandoah and in The Woodlands fall within the Montgomery County
Hospital District, a political subdivision formed in 1977 to provide indigent care to residents in
the county. This agency covers 1,100 square miles and a population of over 455,000, and
responds to around 45,000 calls for medical assistance each year. They have an exceptional
“first responder” program that allows trained professionals to quickly arrive on the scene of
life-threatening events. This response time provides consistency of care and the security of
county-wide medical coverage.


A number of specialty and acute care facilities, small emergency clinics and other medical
service providers are located throughout The Woodlands and Shenandoah, along with two
major hospitals.


Memorial Hermann Hospital

9250 Pinecroft, Shenandoah, Texas 77380

Memorial Hermann Hospital – The Woodlands is in the
Shenandoah city limits and is convenient to the residential
areas. Memorial Hermann Hospital is an important anchor to
the medical corridor that extends from the northern edge of
The Woodlands Town Center into Shenandoah’s Vision Park

The Woodlands Area

St. Luke’s Hospital

17200 St. Luke’s Way, The Woodlands, Texas 77384

St. Luke’s – The Woodlands Hospital is a general medical and surgical
hospital located on IH-45. The campus has expanded in recent years to
better meet the needs of the growing area that it serves.


Texas Children’s Hospital – The Woodlands

17600 Interstate 45 South, The Woodlands, Texas 77384

Texas Children’s Hospital – The Woodlands opened in 2017 and
provides all outpatient, inpatient, surgical and emergency services
for our children.

Parks and Recreation

City Park, 801 Maplewood

A picturesque, tree-shaded park is located in the
Shenandoah Valley neighborhood and it offers picnic
areas with tables, a covered pavilion with an outdoor
kitchen, an open play area, tennis courts, basketball
courts and a splash pad.

The city regularly inspects the park for any needed repairs, improvements and upgrades to
keep it clean, safe and a pleasant amenity for Shenandoah residents to enjoy.

Toddler Park, 315 Shenandoah Drive

Equipped for children age six and under, the
toddler park features a play structure and
swingset, ample shade, seating, and a
pathway around the perimeter.

Mary Pat Case Municipal Pool, 1619
Wellman Road

Walking distance from the park is a six-lane, 25-meter competition pool with an 11-foot diving
well and slide and a baby pool with a UVA screen cover. Several activities and programs are
available at the pool during the summer months, including water aerobics, swim lessons,
dedicated lap swimming lanes, and free swim.

The city budgets for improvements and upgrades to the pool to keep it in top shape for use by

its residents. All users must be registered as either residents or non-residents.

Resident Application (free) Non-resident Application ($150/resident or family)


The Shenandoah Sharks Swim Team is based at the city pool. They
are members of the Northwest Aquatic Swim League. For more
information on the Sharks, click here.

Shenandoah Civic Club

Get involved in the community and have some fun!
The Shenandoah Civic Club stages a number of special events throughout the year, such as the
Easter Egg Hunt and Lighting of the Angels, and supports other city events like National Night
Out and Halloween Safe Streets. They are always looking for new input from residents who
would like to volunteer without a large time commitment. They also raise money for the
Shenandoah Resident Scholarship awarded to a Shenandoah high school senior.
The civic club meets on the second Tuesday of each month at 6:00 pm at city hall. Everyone is
welcome. Look for the Civic Club on Facebook, too.

Community News

Visit News/Press on the City’s web site for the latest in news and
information updates. We are also on Facebook and Twitter!
Facebook – Shenandoah, TX
Twitter - ShenandoahTx

Get information on City business, events, Council meeting activities and more delivered to your
inbox with our eNewsletter. Be sure to subscribe to Constant Contact and stay in touch.


Online Action Center

E-Gov is an online resource used by Shenandoah
residents to make requests or express concerns.
Citizens may also check on case status and sign up for
various reports.

Access the E-Gov system on the City’s web site at
“Report a Concern” on the home page.

Garbage Collection Information

Republic Services collects all household trash from residences in
Shenandoah once weekly, on Tuesday.
Trash collection is set up along with new water/sewer accounts. The Utility Service Application
form is used to set up new service. Please complete the form and return it to city hall with the
required deposit. The customer service representative at the front desk will assist you. Contact
city hall at 281-298-5522 to report a missed trash pickup. Trash pickup is free for residents.

Heavy Bulk Trash / Green Waste

Republic Services will pick up selected heavy, bulk trash and yard waste on Tuesdays. All items
must be at the curb for pick up. Details about what is acceptable / unacceptable for pick up is
available here.

Recycling Services

Curbside Recycling Pick-up

To subscribe to the curbside recycling service, please contact city hall at
281-298-5522. Collection of recyclable materials takes place on Tuesday of
each week.
As partners, the City of Shenandoah and Republic Services continuously seek ways to provide
residential trash and recycling services in a manner that will offer the best value to the
residents. We remain fully committed to making sure that all waste and recyclables are
collected and managed in an environmentally sound manner.
For information about what items are or are not acceptable, please click here.


Shenandoah Convention and Visitors
Bureau (CVB)

The CVB operates from the Shenandoah Visitors Center
located at 19265 David Memorial Drive, the corner of
David Memorial Drive and Tamina Road. The Visitors
Center is a state-recognized tourism information center
that serves as a regional outlet for travel brochures and
maps from the local area and across Texas. It is staffed
seven days a week. Stop by and start planning your next
Check them out on Facebook and Twitter, too.

Sports Venues

Shenandoah is home to the Woodforest Bank Stadium and
the Conroe ISD Natatorium, both of which host a range of
local, regional and national competitive sporting events.


The nine hotels in Shenandoah offer a variety of rates and services. Visit the CVB website for a
list of hotels and their contact information. All of these properties are easily accessible to
Interstate 45 and are a short drive from Bush Intercontinental Airport. Most offer
complimentary shuttles to guests. If you need room for all the relatives and friends when they
come to visit, we have what you need.


Shenandoah has 40 restaurants with enough variety to suit any taste. Visit the CVB website for
a detailed list of restaurants and their locations.


The Portofino Shopping Center, Sam Moon Center, and a host of other specialty retail shops
offer a variety of upscale options for everyone’s shopping enjoyment. Visit the CVB website for
a list of stores.


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