SBN Channels Product Guide 2016 LR

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Internet Banking

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Internet Banking

What is Internet Banking? How much does it cost?

• Internet banking gives you access to your personal • The monthly subscription is FREE
and business accounts online, anytime, anywhere. • Balances and statements are FREE.
• You can transact on all accounts linked to your • Inter-account transfers are charged at the same
customer ID. rate as other electronic transfers.
• Account payments to a third party are charged at
Features and benefits the same rate as other electronic transfers.

• Access to your accounts 24/7/365 How to Register for
- Real-time query resolution Internet Banking?
- Fewer branch visits
- Lower cost to the customer • Sign on at www.standardbank.com.na
• Make payments to beneficiaries • Click on Online Banking and select Internet
- Family members Banking.
- Friends • On the Internet Banking site, click on Register for
- Companies Internet Banking
• Move money between your own accounts • Contact the Customer Contact Centre toll free
• Download/view a statement of your accounts number 081 9286 to get your Customer ID number.
• Send service requests to the bank • Insert the Customer ID number and press
- Stop cheque book Continue.
- Order a new cheque book • You will get to a screen where you need to answer 3
- Apply for an investment account Security Questions.
- Increase your EAP (Monthly Electronic account • Select any 3; answer them and press Submit.
payment limit), etc.

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• A message will appear on the screen to tell you that • Click on Payments and on the drop down select
the Registration for the security questions and the Once-off Payments.
password set was successful. • Complete all mandatory fields and continue.
• An SMS with the login password will be sent to your • You will get an OTP (One Time Password) delivered
mobile number. to your cellphone. Enter the OTP and continue.
• Enter the login password and proceed. • You will get a message on the screen that says that
• You will now be required to change your password the reference is processed successfully.
and continue. • To get your proof of payment, click on Download
Details for Payment Proof, click OK and open and
How to request for an the proof will be displayed. You can either print or
EAP (Electronic Account save it.
Payment) Limit?
How to load a Beneficiary?

• Sign on at www.standardbank.com.na • Sign on at www.standardbank.com.na

• Click on Online Banking and select Internet • Sign on to Internet Banking with your login

Banking. credentials.
• On the Internet Banking site, click on Regisftuelrl pfoagre pic • Click on Payments and then Beneficiary

Internet Banking (no page numb erM) anagement.

• Click Account services, then Messages and on the • Click on the drop down and select Add Beneficiary

drop down select Compose New Mail. • Enter the beneficiary details and continue.

• In the Subject Header type Internet Banking EAP • You will get an OTP (One Time Password) delivered

Limit, in the message field, you request the limit to your cellphone. Enter the OTP and continue.

amount and send • A message will appear showing that you have

• You will receive a call from a Bank Official to successfully loaded a beneficiary.

confirm whether you sent the message and after

30 minutes your EAP limit will be loaded. How to make a Beneficiary

How to make a Once-off Payment?

Payment? • Sign on at www.standardbank.com.na

• Sign on to Internet Banking with your login

• Sign on at www.standardbank.com.na credentials.

• Sign on to Internet Banking with your login • Your Dashboard with all your linked accounts and

credentials. their balances will appear.

• Your Dashboard with all your linked accounts and • Click on Payments, select the Source Account, on

their balances will appear. the Beneficiary Name click on the drop down and

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Internet Banking

select your beneficiary, complete all details and How to make a Future
continue. Dated Payment?
• You will get to a screen, Beneficiary Payments
Confirmation, where you can Verify the beneficiary • Sign on at www.standardbank.com.na
banking details and Submit. • Sign on to Internet Banking with your login
• You will see a message on the screen that the credentials.
payment has been processed successfully. • Your Dashboard with all your linked accounts and
• To get your proof of payment, click on Download their balances will appear.
Details for Payment Proof, click OK and open and • Click on Payments, select the Transaction Date and
the proof will be displayed. You can either print or Source Account, on the Beneficiary Name click on
save it. the drop down and select your beneficiary,
complete all details and continue.
How to send a BlueWallet • You will get to a screen, Beneficiary Payments
Voucher? Confirmation, where you can Verify the beneficiary
banking details and Submit.
• Sign on at www.standardbank.com.na • You will see a message on the screen that the
• Sign on to Internet Banking with your login payment has been submitted successfully and is
credentials. pending processing.
• Your Dashboard with all your linked accounts and • The payment will be processed on the selected day
their balances will appear. only.
• Click on Payments then BlueWallet Voucher, on the
drop down select Issue BlueWallet Voucher. How to Open an Account?
• Select the Source Account and the BlueWallet
Voucher Value. • Sign on at www.standardbank.com.na
• Enter the Cellphone Number of recipient and • Sign on to Internet Banking with your login
proceed. credentials.
• You will get an OTP (One Time Password) delivered • Click on Account Services and select the type of
to your cellphone. Enter the OTP and confirm. account to be opened.
• You will receive an sms with the BlueWallet Voucher • Click on the Terms and Conditions and read
PIN and the Recipient will get the Voucher Number. through, once done, accept and continue.
• You should forward the PIN to the recipient to be • You will get an OTP (One Time Password) delivered
able to redeem the voucher at any Standard Bank to your cellphone. Enter the OTP and continue.
ATM. • You will get a message on your screen that your
request was submitted successfully.
• Wait for a while and refresh, your account will
appear on your Dashboard.

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MyUpdates

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MyUpdates

How does MyUpdates How much does it cost?
work?
• The MyUpdates SMS/Email alert is FREE
• MyUpdates sends an SMS/Email alert when money - You will NOT pay per SMS or Email alert received.
is deposited or withdrawn from your transactional • There is a minimal monthly service fee of N$8.50
account. to enjoy this service.
• An alert message on your account will display the
transaction amount and your available balance. How do I get MyUpdates?

Features and benefits • You can either visit the branch or call the Customer
Contact Centre on 081 9286
• It helps you manage your finances because you will
12\05\495 receive alerts when money is debited or credited on
your account:
- When your salary is paid into your account
- When a debit order goes through
• It will help you easily notice if someone is
attempting to steal money from your account.
• It keeps you current with the transactions on your
accounts.
• You will be alerted of all transactions above
N$100.00

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Cellphone Banking

Cellphone Banking

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Cellphone Banking

What is Cellphone How do I get Cellphone
Banking? Banking?

• Cellphone Banking is a service which allows you • Dial *140*2345# to do your banking on the move.
access to banking functions through a dial-up • Visit your nearest branch or Call the Customer
session on your mobile phone. Contact Centre on 081 9286 to register.
• Cellphone Banking is accessible from any type of
mobile phone. How to issue a BlueWallet
Voucher?
Features and benefits
• Dial *140*2345# to do your banking on the move.
• It’s convenient • Insert your PIN and press Send.
• You can check how much money you have in your • On the Main Menu, select 3 for BlueWallet Voucher
account. and Send.
• You can view the last five transactions. • Press 1 to Purchase the Voucher and Send.
• You can move money between your accounts. • Select the Account and Send.
• You can send money to friends and family members • Enter the Voucher amount in multiples of N$50
(preloaded on Internet Banking). (between N$50 and N$2,000) and send.
• You can send money to anyone in Namibia using • Enter the beneficiary’s 10-digit cellphone number,
the BlueWallet option. commencing with 0.
• You can make payments to registered companies • The transaction details will appear, confirm and
(preloaded on Internet Banking). Send.
• You can purchase pre-paid airtime for your mobile
number, or for friends or family members. How to do a Mobile
• The service is available 24/7. Top-up?

How much does it cost? • Dial *140*2345# to do your banking on the move.
• Insert your PIN and press Send.
• No monthly subscription fee. • On the Main Menu, select 5 for Mobile Top-up and
• FREE balance enquiries. Send.
• FREE mini-statements. • Select Mobile Top-up Self or Top-up Other.
• Inter-account transfers are charged at the same • For Top-up Self, Select the Account to pay from and
rate as other electronic transfers. Send.
• Account payments to third parties are charged at • Select the Amount and Send.
the same rate as other electronic transfers. • The transaction details will appear, confirm and
Send.

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How to do Beneficiary How to buy Prepaid
Payments? Electricity?

• Dial *140*2345# to do your banking on the move. • Dial *140*2345# to do your banking on the move.
• Insert your PIN and press Send. • Insert your PIN and press Send.
• On the Main Menu, select 4 for Payments and Send. • On the Main Menu, select 6 for Value Added
• Select Pay Beneficiary or Pay Company. Services.
• To pay a beneficiary, select the account to pay • On the next screen press 1 for Prepaid Electricity
from. and Send.
• Select your beneficiary and press Send. • Select the Town and press Send.
• Enter the amount and press Send. • Select the Account you pay from and press Send.
• The transaction details will appear, confirm and • Enter the Reference Number (meter number) and
Send. Send.
• Enter the amount between N$10 and N$5,000 and
How to buy MTC Contract Send.
Airtime? • The transaction details will appear, press Confirm.

• Dial *140*2345# to do your banking on the move. How to pay Television
• Insert your Pin and press Send. Subscriptions?
• On the Main Menu, select 6 for Value Added
Services. • Dial *140*2345# to do your banking on the move.
• On the next screen press 4 for Pay MTC Contract • Insert your PIN and press Send.
and Send. • On the Main Menu, select 6 for Value Added
• Select the Account you pay from and press Send. Services.
• Enter reference (contract mobile number) and • On the next screen press 3 for Pay television
press Send. subscription and Send.
• Enter the amount between N$5 and N$5,000 and • Select the DStv/BOX Office or GOTV and press
Send. Send.
• The transaction details will appear, press Confirm. • Select the Account you pay from and press Send.
• Enter the Reference Number and Send.
• Enter the amount between N$10 and N$5,000 and
Send.
• The transaction details will appear, press Confirm .

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How to pay Rates and Cellphone Banking
Taxes? 11

• Dial *140*2345# to do your banking on the move.
• Insert your PIN and press Send.
• On the Main Menu, select 6 for Value Added
Services.
• On the next screen press 2 for Pay Rates and Taxes
and Send.
• Select either City of Windhoek or Walvisbay and
press Send.
• Select the Account you pay from and press Send.
• Enter the Reference Number and Send.
• Enter the amount between N$10 and N$5,000 and
Send.
• The transaction details will appear, press Confirm.

How to do an Inter-Account
Transfer?

• Dial *140*2345# to do your banking on the move.
• Insert your PIN and press Send.
• On the Main Menu, select 2 for Transfers.
• Select the Pay from Account and Send.
• Select the Pay to Account and Send.
• Enter the amount between N$1 and N$500,000
and Send.
• The transaction details will appear, press Confirm.

Mobile Banking

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Mobile Banking

What is Mobile Banking? How do I get Mobile
Banking?
• Mobile Banking provides access to your Internet
Banking profile via the mobile internet and for this • The url for Mobile banking is:
you need a WAP 2.0 enabled cellphone. http://m.standardbank.com.na, alternatively,
• In order to use the Standard Bank mobi website download the SB Smart Banking App from the Play
you will need to have internet access on your store or Apple iTunes Store.
phone. How you set up GPRS settings (Internet • All existing Internet Banking registered customers
access) on your cellphone depends on which automatically gain access to mobile banking.
service provider you use. • Call the Customer Contact Centre on 081 9286 to
register.
Features and benefits
How to Pay a Beneficiary?
• It’s convenient.
• You can check how much money you have in your • Log in with your Internet Banking credentials.
account. • Select Payments & Transfers, Pay Beneficiary.
• You can view the last five transactions, which have • Select the Beneficiary and Proceed, select the
taken place on your account. Account, enter the amount and Proceed.
• You can move money between your accounts. • Confirm that all details are correct and Submit..
• You can send money to friends and family members
(preloaded on Internet Banking). How to do a Mobile Top-Up
• You can make payments to registered companies for yourself?
(preloaded on Internet Banking).
• Service is available 24/7. • Log in with your Internet Banking credentials.
• You will have access to the full bouquet of Value- • Select Mobile Top-up, then Mobile top-up Self,
Added Services, including Mobile Top-up, Prepaid select the source account, service provider, amount
Electricity, Pay Rates and Taxes, etc. and Next.
• Confirm details and Submit.
How much does it cost?

• No monthly subscription fee.
• FREE balance enquiries.
• FREE mini-statements.
• Self-service transaction fees (same as with Internet
Banking).

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How to do a Mobile Top-Up How to pay Rates and
for others? Taxes?

• Log in with your Internet Banking credentials. • Log in with your Internet Banking credentials.
• Select Mobile Top-up, then Mobile top-up other, • Select Value-Added Services, Pay Rates and Taxes,
select the source account, service provider, Source account, select Service Provider, amount,
amount, Mobile Number and Next. Reference Number and Next.
• Confirm details and Submit. • Confirm all details and Submit.

How to buy Electricity?

• Log in with your Internet Banking credentials.
• Select Value-Added Services, then Prepaid
Electricity and Next.
• Select your source account, the service provider,
amount, your Meter Number and Next.
• Confirm all details and Submit

How to pay MTC Contract
or Make Prepayments?

• Log in with your Internet Banking credentials.
• Select Value-Added Services, Pay MTC Contract,
Source Account, select either Invoice Pay or
Prepayments, amount, Contract Mobile Number
and Next.
• Confirm all details and Submit

Mobile Banking
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Smart Banking App
for Tablets

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Smart Banking App

What it’s all about • Network providers’ standard data charges apply.
• Self-service transaction fees (same as with Internet
• Be your own personal banker! Transact from Banking).
anywhere, anytime with our beautifully crafted
banking app for tablets. Should you have any questions or require any further
• Easily manage your current, savings, credit and information or clarification, please do not hesitate to
loan accounts directly from your tablet. visit your nearest Standard Bank branch or call
• Perform secure transactions on-the-go. 081 9286. You can also visit our website at
• Buy prepaid airtime. www.standardbank.com.na
• Pay beneficiaries.
• Personalise your banking experience with a How do I get the app?
customised dashboard and account nicknames.
– Go to the Apple iTunes Store (Apple iPad) or Google
Features Play Store (Android)
– Type in ‘Standard Bank’
• Manage and pay recipients - once-off payments, – Download and install the app
add individual beneficiaries, or choose from our list – Open the app
of billers. – Follow the on-screen instructions (have your e-mail
• Buy prepaid airtime for you or someone else. address ready to create your Digital ID and Internet
• Find the closest ATMs and branches wherever Banking Credentials)
you are. Once you’ve chosen a location, the app will * Once you have the app, link your bank accounts
present the information via your favourite mapping (you can link your personal and business accounts).
app.
• Rename your accounts by choosing your own How to make a Beneficiary
nicknames for each of your accounts and Payment?
personalise your banking experience.
• Sign on with your Internet Banking login
Device compatibility credentials.
• Click on Pay a Single or Existing Recipient button.
• The app is supported on tablets with the following • Select the Recipient and click on Pay Recipients
operating systems: button.
– Android: 4.0.3 and above • Enter the account, amount, beneficiary reference,
– iOS 7 and above my reference, payment date, number of
– Please note that this app is only available for occurrences and Next.
Android and iOS tablet devices. A smartphone • Your payment summary screen will be displayed.
version is coming soon. • Select notification and click on the Confirm button,
notification details will be displayed.
How much does it cost? • Select the Share option in the payment
confirmation screen, and select options from the
• Downloading the app is free of charge. pop-up.

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ATM (Automated
Teller Machines)

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What is an ATM? ATM (Automated Teller Machines)
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• An ATM allows you to withdraw or deposit cash
without having to visit the branch.
• In order to use the ATM facilities you would require
an ATM card and PIN.
• Remember to keep your ATM card in a safe place
and not to disclose your Personal Identification
Number (PIN).

Features and benefits

• It’s convenient
• View account balance.
• View last five transactions through a mini-
statement.
• Inter-account transfers.
• Cash/cheque deposits.
• Withdraw cash.
• The service is available 24/7.
• Cardless services

How much does it cost?

• Balance enquiry fees are minimal. Refer to the
Standard Bank Namibia Tariffs for pricing.
• Mini-statements fees are minimal. Refer to the
Standard Bank Namibia Tariffs for pricing.
• Withdrawal fees are minimal. Refer to the Standard
Bank Namibia Tariffs for pricing.
• Deposit fees are minimal. Refer to Standard Bank
Namibia Tariffs for pricing

Smart Devices

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• Standard Bank is financing Smart Phones and Smart Devices
Notebooks (Apple and Samsung products) over a 21
period of 24 months, without any deposit needed.

Requirements for a Smart
Deal Application

• You have to be a Standard Bank Current Account
holder.
• You need to earn a net salary of N$7,000.
• You need to have clean credit and bank records.

Documentation Required

• Proof of Residence (Municipal Bill or Lease
Agreement).
• Identity Document.
• Latest Payslip.
• Marriage Certificate (if applicable).
• If married in community of property, your spouse
should accompany you with an Identity Document.
• If married out of community of property, a
Prenuptial Agreement is required.

How do I get a Smart
Device?

• Apply with a Consultant at your nearest Standard
Bank Branch.

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