Compendium Oakwood Suites Tiwanon Bangkok

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INFORMATION & HOTEL SERVICE

OAKWOOD SUITES TIWANON BANGKOK

229/422 Krungthep-Nonthaburi Road, Bang Khen Sub-District,
Mueang Nonthaburi, Nonthaburi 11000, Thailand

1

WELCOME TRAVELER,

Sawasdee from all of us at Oakwood Suites Tiwanon Bangkok and a warm welcome to Nonthaburi,
we thank you for choosing to stay with us and we look forward to doing what we know best, pampering
you and making you feel special.

We hope that during your stay you will discover more than just a great location, but the feeling of
warmth and care that naturally emanates from the Thai people. Please refer to the hotel directory for
more information about the comprehensive array of service at our hotel.

Please do not hesitate to contact us by dialing “0” should you need assistance, help or advice,
no matter how small this can be as it is our pleasure to take care of you always.

We would like to thank you once again for choosing our hotel as your holiday home, we wish you
a memorable stay and hope you will select Oakwood Suites Tiwanon Bangkok for many more holidays
to come.

Sincerely yours,
General Manager
Oakwood Suites Tiwanon Bangkok

2

A

AIR CONDITIONING
All rooms have individual temperature and fan speed controls which can be adjusted from the air condition remote
control located in the room.
AIRLINE INFORMATION
Our Reception will be pleased to reconfirm onward reservations and assist with all your travel inquiries.
For Reception, please dial 0.
AIRPORT
Suvarnabhumi International Airport is approximately 45 minutes drives from the Hotel. We suggest for international
flights you allow a minimum of 3 hours for check-in and immigration. We recommend you check with our Reception on
the day of your departure for potential traffic problems. For Reception, please dial 0.
AIRPORT TAXES
Passenger service tax for all domestic and international flights is included in the price of your ticket.

B

BAGGAGE SERVICE
Our Bell team would be pleased to assist you for any collecting, storing and retrieving of your luggage.
For Bell Captain, please dial 4010.
BANQUET FACILITIES
We have banqueting facilities specially designed to adapt to your specific needs. The Banquet Venue named
“The Cuvee”, located at the 5th floor. For further information and inspection please contact our sales department by
dialing 4014 or 4015.
BABY COT
Baby Cot are available free of charge. The hotel provides 6 cribs. Please contact our operator who will arrange a baby
cot for you. For our operator, please dial 4010.

3

C

CALL / MESSAGE SERVICES
If you are leaving your room but expecting a call or message, please advise our operator where you can be located in
the Hotel. Your call or message can be forwarded to you at any location within the Hotel. For unexpected calls or
messages, your messages will be sent to your room through our Front Desk Agent.
To check your message, please dial 0.
CANCELLATION POLICY
Booking cancellation more than 3 days of confirmation, retention will not be charge.
Booking cancellation less than 3 days of confirmation, one night retention will be charge for all the rooms confirmed.
CASHIER
Our Cashier is located at the Front Desk in the main Lobby. Please contact our Front Desk by dialing 0.
if you have any enquiries.
CHECK-IN
Our official check in time is 14.00 hrs. If you are arriving early, our Restaurants, Fitness Centre and Kid club are
available to use while you are waiting to check-in. However, we will do our best to try and have your room ready. If you
would like to guarantee early check in before 14.00 hrs. subject to Room Available but if you prefer guarantee early the
cost is one extra night’s charge.

CHECK-OUT

Check-out time is at noon 12.00 hrs. Please contact our Front Desk by dialing 1 if you require a late check-out. If you
would like to guarantee a late check-out, a charge equivalent to 50% of your room rate will apply for departures prior to
18.00 hrs. After 18.00 hrs. a charge equivalent to an extra night will apply. Please call our reception on dial 1 to find out
if a late checkout for your room can be arranged.

CHILDREN SERVICES

Our hotel offers many fun recreational activities for children, including Kid Club suitable for 4–9-year-olds. For more
details, please contact our Information Counter by dialing 0. Special children’s menus are available in all restaurants
and in-room dining.

COMPUTER

Should you need any assistance with regards to the operation of your personal computer in the room, please do not
hesitate to contact our Reception for assistance by dialing 0.

4

CONSULATES AND EMBASSIES
Our Reception will be pleased to assist you with all your enquiries. Please also refer to our telephone directory under
Embassies. For Reception, please dial 0.
CREDIT CARDS
Oakwood Suites Tiwanon honors the following credit and debit cards, Visa, Master Card, American Express.
Please note that the hotel does not accept personal cheques.

D

DEPOSIT
Procedures:
1. All long stay reservations for less than 3 months, guests will be required to pay the total rental and 50% of monthly
rate for incidental deposit in advance.
2. For long stay 3 - 6 months, guests will be required to pay one-month advance rental and one month security deposit
plus 50% of monthly rate for incidental deposit prior to or on arrival.
3. Long stay 6 months or more will be required to pay one-month advance rental and two months security deposit plus
50% of monthly rate for incidental deposit prior to or on arrival.
4. For a short stay of less than a month the guest will be required to pay the total rental and THB 1,500/per night
deposit prior to or on arrival. The deposit cannot be over THB 15,000.
5. Guests should keep and maintain the receipt in good condition at all times.

DINING RESERVATIONS
Details of our exceptional restaurants and bars are included in the “Restaurants and Bars” section of this directory.
If you wish to make a reservation, please contact Restaurant Reservations by dialing 4012 for All day dining at Charm
Restaurant and Dial 4013 for Zodiac Sky Bar.

DOCTOR & DENTIST
If you require the services of a Doctor or Dentist, kindly contact our operator, please dial 0.

DRESS CODE
In order to maintain an agreeable ambience in our restaurants and bars, we ask all our guests to wear, at minimum,
neat casual attire when dining.

5

DRINKING WATER
In Thailand tap water is not suitable for drinking. Complimentary two bottled water is available in your room.
For mineral water please refer to the mini bar price list. Or you can request more drinking water by dial 0.

E

EMERGENCY
In case of an emergency, please contact our operator by dialing 0.
EXPRESS CHECK-OUT
Our Front Office will be pleased to arrange an express check-out if you are paying by credit card. Your bill can be
delivered to the room the night before you check-out. Please keep in mind items ordered after your request for the bill,
will not be on your statement and will be charged to your credit card after you have checked out. Please dial 0
to contact our Front Office.

F

FACSIMILE
A facsimile service is available at the Front Office, please dial 0.
FIRE EVACUATION
All our guest rooms are equipped with smoke detectors and sprinklers. Should you notice a fire, please contact our
operator and give details of the location or activate the alarm button located in the public area corridors. In the event of
a fire please do not use the elevators. Please familiarize yourself with the fire exits closest to you, which are marked on
the map on the back of your room entrance door. Please contact our operator by dialing 0 for further information.
FITNESS CENTER
The Fitness Centre is located on the 5th floor. Full facilities are available including a fully equipped gym and changing
rooms. Opening hours are from 06.00 to 22.00 hrs. daily. You can contact the Fitness Centre by dialing 0.

6

G

GUEST SERVICES
For your convenience our Guest Service Manager will be able to assist you with any request you may have.
Please dial 4010 for any further assistance you may require.

H

HOUSEKEEPING
Housekeeping services are available 24 hours a day. If you wish to have your room cleaned at a specific time during
your stay, we would be pleased to accommodate your special request. To arrange this service, please contact our
operator by dialing 0.
HOTEL RESERVATIONS
Please contact our Reservations for any forward booking requests you may have in any of our other Oakwood Hotels
located throughout the region and overseas. For our reservation, please dial 9004.

I

ICE DELIVERY
Please contact our Room Service by dialing 4011.
INTERNATIONAL DIRECT DIALING (IDD)
International Direct Dialing (IDD) is available from the telephone in your room. A list of all major country area codes is
provided under the “Telephone Services” section of this directory. IDD calls are 3 minutes minimum charge. All
charges for IDD calls will be registered on your room account. To place your call, dial 9 followed by the international
code “001”, country code, area code and the number you wish to call. For any enquiries or assistance, please contact
our operator by dialing 0.
IN-ROOM DINING
In-Room Dining is available 6.30 – 22.00 hours. Refer to the In-Room Dining Menu to place your order. Please contact
our In-Room Dining Service by dialing 4011.
INTERNET ACCESS / WI-FI
Wireless Internet is available in your room and hotel public area free of charge. For assistance, please contact
Reception by dialing 0.

7

IRON
Irons and ironing boards are available on your request; please dial 0 if you have any enquiries.

K

KEY CARDS
For your security, your room key card is programmed exclusively for your room. Should you misplace your key card or
cannot operate, please contact our Front Desk by dialing 0 to arrange a replacement key card.

L

LAUNDRY, DRY CLEANING & PRESSING
Laundry, Dry Cleaning and Pressing services are available a day for normal delivery service. Please fill in the Laundry
Form located in your wardrobe and dial 0 for our operator to arrange collection. Items handed in before 09.00 hrs. will
be returned on the next day. Items handed in before 18.00 hrs. will be returned the next day.
Laundry Express Service, Items handed in before 09.00 hrs. will be returned on the same day before 18.00 hrs.
(Additional charge 100% from normal price)
LIMOUSINE SERVICE
We would recommend you use our Front Desk to arrange all your transport needs. If you choose to use a Limousine
service, it is advisable to negotiate the rate beforehand to avoid any confusion. Please advise and make a reservation
24 hours in advance. All transport supplied by the hotel is covered by insurance. Please contact the reception by
dialing 0 for more information.
LOCAL CALLS
Dial 9 for a connection to an outside line. All local calls are subject to the current prevailing rate and are automatically
billed to your account.
LOST LUGGAGE
In the event of your luggage being lost or mislaid, please contact our Reception by dialing 0.
LOST & FOUND
Our front desk staff will offer your assistance in tracing your lost property. For Front Desk please dial 0.

8

M

Should you experience any problems in your room during your stay, please contact our operator by dialing 0.
MANAGER ON DUTY
Our Manager on Duty is available 24 hours a day should you require assistance. To contact our Manager on Duty,
please call our operator by dialing 0.
MEETING ROOM
Oakwood Suites Tiwanon have a main conference room on the 5th floor named THE CUVEE’, the capacity is 120
persons. And have the meeting room on the 34th floor. The capacity is 8 persons. If you wish to make the reservation,
please contact Sales & Marketing Department by dialing 9001.
MINI BAR
A personal mini bar is available in all rooms and is replenished daily. Please see the mini bar price list and please note
that every opened item will be charged at full price to your account. Should you require further items or a more
comprehensive range of wines, spirits, soft drinks, or snacks, please contact our operator by dialing 0.

N

NON-SMOKING ROOM AND FACILITIES
All guest rooms are Non-Smoking policy. All indoor public areas including the Lobby and restaurants are non-smoking
as per Thai Law. Smoking is permitted in designated outdoor areas only. It is against the Thai Law in these premises
find 5,000-baht Thai.

O

OPERATOR
For your convenience, our operator will be able to assist you with any request you may have. Please dial 0 for any
assistance.

9

P

PACKAGING/MAILING SERVICES
Mailing or shipping of articles and parcels, locally and overseas, can be arranged through our Reception.
Please dial 0.
PARKING
Oakwood Suites Tiwanon Bangkok provides complimentary parking services for registered hotel guests only.
The hotel has parking in basement or B1 floor and on the building at 1st floor till 5th floor.
PETS
Please note that pets of any kind are not permitted on the hotel premises.
PHOTOCOPYING SERVICES
For photocopying services, the hotel charge 10 Baht per sheet for black & white printing and 20 Baht per sheet for
color printing. If you want to use a photocopying service, please contact our Front Office by dialing 0.
POWER SUPPLY / ADAPTORS
220/ 240 volts are used throughout the hotel. Transformers and adaptors are available upon request through our
operator, please dial 0.

R

RELIGIOUS SERVICES
A list of churches and denominations are available through our operator, please dial 0.
RESTAURANTS & BARS / RESTAURANT RESERVATIONS
For information on our selection of restaurants and bars, please refer to the “Restaurants and Bars” section of this
Guest Services Directory. If you wish to make a reservation, please contact our operator by dialing 4012.

10

S

SAUNA ROOM
Sauna room are available at the 5th Floor, please dial 0 for more information.
SAFE DEPOSIT BOXES
All rooms and suites are equipped with personal electronic safes for your convenience. Please ensure your valuables
are placed in the safe as the hotel will not be responsible for any loss of valuables in your room.
SECURITY
Oakwood Suites Tiwanon Bangkok security personnel maintain 24 hours surveillance. However, we encourage guests
to Digital double-lock and use the door peephole prior to opening your door. If any matters of concern arise, please
contact our operator by dialing 0.
SIGHTSEEING
Tours and private arrangements can be made through our Reception counter located on the lobby level, please dial 0.
SPORTS AND RECREATION
Oakwood Suites Tiwanon Bangkok offers a Boxing ring and boxing gloves and available along with activities at our
Kids Club. Kid Club is designed to cater for the children at the ages between 4 and 9 years is well equipped to keep
children at the age of 10 years up occupied. For further information please dial 0.
SWIMMING POOLS
We offer one main swimming pools with a lap swimming area, separate children’s pools on the 5th Floor. Swimming and
the use of the water activities are at your own risk and children must be always under parental supervision.

T

TAXI
We would recommend you use our Front Desk to arrange all your transport needs. If you choose to use an outside taxi
service, it is advisable to negotiate the rate beforehand to avoid any confusion. All transport supplied by the hotel is
covered by insurance. Please contact the reception by dialing 0 for more information.

11

TELEVISION
Your television set is controlled from the handheld remote control. For details of the available services and channels
please refer to the “In-Room Entertainment Guide” section.
TRANSPORTATION
Oakwood Suites Tiwanon Bangkok has a range of transportation options available to suit your needs. The hotel offers
Limousine service from airport transfers to chauffeur driven cars. For further details, please contact our Front Desk
by dialing 0.

U

UMBRELLAS
In the event of inclement weather, umbrellas are located in the wardrobe in your room.

V

VISITORS
For the safety and protection of all guests, visitors are not permitted in the hotel rooms overnight unless they first
register at the reception desk (a supplemental charge will apply).

W

WAKE-UP CALLS
Please contact our operator to arrange a wake-up call by dialing 0.
WHEELCHAIR
If you require the use of a wheelchair, please contact our operator by dialing 0.

12

MEETING AND BUSINESS

For those combining business with pleasure, there are function rooms capable of accommodating up to
50 diners and 100 persons for meetings, private reception banquets, and Support facilities include overhead and slide
projectors, screen, video, as well as multi-system VCR + TV and white boards. For any further information,
please contact our operator or Sales Department by dialing 9001.

We have an extensive range of function rooms available for our clients. Our function room,
Cuvee1 and Cuvee2 can occupy up to 112 people for a meeting.

Please see the table below for some more information on the function room we have available.

Name Venue Area Theater Banquet Classroom Boardroom U-Shape Cocktail
Cuvee 1 (Sqm)

5th Floor 52 60 64 32 24 26 48

Cuvee 2 5th Floor 60 35 40 20 16 18 30

The Cuvee 5th Floor 112 95 104 52 40 44 78

(Cuvee1+Cuvee2)

PACKAGES

• Fullday Meeting Package
• Halfday Meeting Package
• Event Venue Rental

To find out more contact
[email protected] or dial 9001.

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TELEPHONE SERVICE

Hotel Useful Number dial 0
dial 4010
Operator dial 4011
Reception / Bell Boy dial 4012
Room Service dial 4013
Charm Restaurant dial 4014
Zodiac Bar dial 4015
Meeting & Event - Cuvee 1
Meeting & Event - Cuvee 2

Hotel Information:

Address : 229/422 Bangkok-Nonthaburi Road, Bang Khen, Nonthaburi, Bangkok 11000
02-149-9450
Hotel Number : 02-149-9464
[email protected]
Fax Number : https://www.oakwood.com/thailand/bangkok/suites-tiwanon-bangkok

Email address :

Website :

How to Dial an IDD Call

The following steps are to connect to an International Telephone number when making an IDD call is as follows:

1. Dial “9” for an outside line and wait for a dial tone
2. Enter access code “001”
3. Enter destination country code
4. Enter Area Code
5. Enter Telephone Number

To IDD destinations:

Information relating to individual destinations to which IDD services are available is included in this Guide for
your convenience. For any assistance, please contact our Operator by dialing 0.

To Non-IDD Destinations

Calls to destinations not listed in the IDD service, reverse charge calls, and International Telephone Calls can
be made with the assistance of a Telecommunication Operator at the International Telephone Exchange.
Please contact our Operator for assistance.
Note: For international calls made via our Operator, a minimum charge of 3 minutes, plus subsequent
minutes, if any, will apply. A surcharge applies for operator-assisted collect calls,
or Home Direct Service Calls.

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GENERAL CITY INFORMATION

Emergency Numbers : 191
Police Hotline
Local Police Station : Mueang Nonthaburi Provincial Police Station +66(0)2525-0900

Tourist Police Hotline : Rattanathibet Police Station +66(0)2588-3728

: Bangpo Police Station +66(0)2585-0638

: 1155

Hospital Numbers

Kasemrad Prachachuen Hospital : Hotline 1218 press 4 / +66(0) 2910-1600-45

Nonthavej Hospital : +66(0) 2596-7888

Bangpo General Hospital : +66(0) 2587-0144

Bamrasnaradura Infectious Diseases Institute : +66(0) 2590-3427

Fire Station : +66(0) 2589-0489
Nontahburi-Rattanathibet Fire Station : +66(0) 2424-2910
Bang Ao Fire Station : +66(0) 2585-7218
Bangpo Fire Station

Airport Numbers : +66(0) 2535-1192
Don Mueang International Airport : +66(0) 2132-1888
Suvarnabhumi International Airport

Immigration Office
Immigration Office Don Mueang International Airport : +66(0) 2535-1029
Immigration Office Suvarnabhumi International Airport : +66(0) 2134-0320

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COUNTRY EMBASSY NUMBERS
Austria
Bangladesh NUMBER
Belgium 02 303 6057-9
Bhutan 02 392 6437-8
Brazil 02 679 5460-4
Brunei 02 274 4701-2
Bulgaria 02 679 8567
Cambodia 02 714 7395, 02 204 1476-9
Canada 02 627 3872-3
Chile 02 254 6630, 02 253 7967
China 02 636 0560, 02 636 0540
Costa Rica 02 260 3870
Croatia 02 245 7043-4
Cuba Consulate 02 651 4480-7
Czech Republic 02 238 5112
Cyprus 02 391 9673-4, 02 381 2592-3
Denmark 02 255 3027 Visa 02 255 5060
Dominican Republic 02 261 8408-9
Ecuador 02 343 1100
Egypt 02 933 5686, 02 933 6336
Estonia 02 295 1991 ext. 343
Ethiopia 02 262 0236, 02 661 7184
European Union 02 690 3779
Finland 02 583 3993, 02 583 5995
France 02 255 9100-1, 02 255 9106
Germany 02 2556 9306-9, 02 256 9511
Greece 02 657 5100
Hungary 02 287 9000
India 02 679 1462
Indonesia 02 661 1150-2
Iran 02 258 0300-5
Iraq 02 252 3135-40, 02 252 3180
Israel 02 259 0611-3, 02 258 9322
Italy 02 278 5335-7
02 204 9200
02 285 4090-3

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COUNTRY NUMBER
Japan 02 696 3000, 02 207 8500
Jordan 02 391 7142
Kazakhstan 02 234 6365-6
Kenya 02 712 5721, 02 185 3682-3
Korea (North) 02 319 2989
Korea (South) 02 247 7537-39
Kuwait 02 636 7461-3
Laos 02 539 6667, 02 539 6679
Latvia 02 237 3585-8, 02 266 4565
Liberia 02 290 0125 ext.7135
Luxembourg 02 260 4838-40
Madagascar 02 634 5838
Malaysia 02 679 2190-9
Mali 02 254 1490-7
Malta Consulate 02 234 9729
Mexico 02 285 0995
Monaco 02 662 3023-6
Mongolia 02 278 5792-3
Morocco 02 653 2444-6
Myanmar 02 233 2237, 02 234 0278
Nepal 02 390 2280, 02 391 7240
Netherlands 02 309 5200
Nicaragua 02 262 0975
Nigeria 02 711 3076-8
Norway 02 204 6500
Oman 02 639 9380-2
Pakistan 02 253 0288-9
Panama 02 237 9008-9
Peru 02 260 6245, 02 260 6243
Philippines 02 259 0139-40, 02 258 5401
Poland 02 645 0367-9
Portugal 02 234 2123, 02 234 0372
Qatar 02 660 1111
Romania 02 617 1551
Russia 02 268 1169, 02 234 9824
Saudi Arabia 02 639 2999
Serbia Montenegro 02 391 9091
Singapore 02 286 2111

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COUNTRY NUMBER
Slovak 02 677 3445-6
Slovenia 02 234 2481, 02 2324 7637
Solomon Islands 02 361 9111-5
South Africa 02 685 3500
Spain 02 661 8284-7
Sri Lanka 02 261 1934-5, 02 261 1938
Suriname 02 259 7981
Sweden 02 263 7200
Switzerland 02 253 0156-60
Syria 02 251 4517, 02 255 9271-2
Taiwan 02 670 0200-1
Tanzania 02 939 9115-8
Tunisia 02 692 5071-2
Turkey 02 274 7262-3
Ukraine 02 685 3215-6
United Arab Emirates 02 639 9820-4
United Kingdom 02 305 8333
United States of America 02 205 4000
Uruguay 02 225 3718-9
Uzbekistan 02 712 8883
Vatican City 02 212 5853-4
Vietnam 02 251 7202, 02 251 5835
Yemen 02 713 7670-30

18

IN-ROOM ENTERTAINMENT GUIDE

Channel List Hotel Information of Oakwood Suite Tiwanon Bangkok

NO. CHANNEL NO. PROGRAMMES

11 TV5 HD
22 NBT HD
33 Thai PBS HD
4 16 TNN24
5 18 New TV
6 22 Nation TV
7 23 Workpoint TV
8 24 True4U
9 25 GMM Channel
10 27
11 29 CH8
12 30 MONO
13 31 MCOT HD
14 32 One HD
15 33 Thairath TV HD
16 34 3 HD
17 35 Amarin TV HD
18 36 CH7 HD
19 41 PPTV HD
20 46 Sun Movie
21 112 Box Flim
22 131 7 Flix
23 200 Style HD
24 225 Channel V
25 226 Al Jazeera
26 229 NHK World
27 240 Russia Today
28 241 TV5 Monde
29 242 DE TV
30 244 Rai Italia
31 333
32 343 TVE
33 400 Blommberg
34 462 Trace Sport Stars
35 463
36 500 Toonee
37 702 Samrujlok HD
38 721
MySci
Zee
CCTV 2
Arirang

19

HOTEL FACILITYS

SWIMMING POOL

Location : The 5th Floor at Hotel building.

Open : Daily from 6:00 to 22:00 hrs.

Main Pool Size : Width 5 m. x Length 27 m. x Depth 1.3 m.

Children’s Pool Size : Width 3 m. x Length 4.3 m. x Depth 0.5 m.

Towel & Info Counter : Dial 0

Located within the Hotel at the 5th Floor, we offer a selection of one main swimming pools.
The swimming pools offer a separate children’s pool area.
There are no Life guards on duty, Children should at all times be accompanied by their parents.

20

FITNESS AND RECREATION

Location : The 5th Floor at Hotel building.

Open : Daily from 6:00 to 22:00 hrs.

We offer an extensive range of sports and recreational facilities. Besides relaxing on, we have superb recreational

facilities including Boxing Ring, children’s pools, and play-ground areas. We offer a sport activity feature Fitness Room,

Boxing Ring and Yoga Area. Please dial 0 for more information.

21

KID CLUB

Location : The 5th Floor at Hotel building.

Open : Daily from 6:00 to 22:00 hrs.

We are a family-friendly hotel, complete with a Two Bedroom Suite and a Kids Club for our little ones. The Kids’ Club is

activity center where your kids can enjoy game consoles, cartoons, DVD entertainment, art supplies, and so much

more. Located on the 5th floor of the hotel, the Kids Club space is a contemporary interior design and cozy

atmosphere. The floor-to-ceiling glass windows allow natural daylight to filter in and offer views of the landscaped

garden and swimming pool. Please dial 0 for more information.

22

RESTAURANTS & BARS

BARS TYPE OF CUISINE FLOOR CAPACITY(Seats) OPENING HOURS
International Buffet Hotel Lobby 88 persons Breakfast:

1st Floor 06.30 - 10.00 hrs.
Hotel Lobby
Charm Cuisine A la carte International 60 persons 10.00 - 22.00 hrs.
Restaurant Thai Cuisine 1st Floor 58 persons
Asian Cuisine (Last order is 21.30 hrs.)
Zodiac Bar Rooftop bar
Western Cuisine 34th Floor Dinner:
Snacks, Cocktails, 17.00 – 22.00 hrs.
Beer & Live Meal
(Last order is 23.30 hrs.)

23

GUEST SAFETY GUIDE

Important Announcement

Dear Guest,

The hotel is to inform you of your responsibility for your property in the case of loss or damage
according to article 675 of Thai Civil Law as follows:

1. The hotel will be held responsible for the guest’s property in case of loss or damage as follows:
1.1. The loss or damage occurs in the hotel.
1.2. If the property that is lost or damaged following the points 1.1 is money, gold, bonds, share certificates,
loan share certificates, jewel goods or other valuable items, the hotel shall take responsibility not over 5,000
Thai Baht (Five Thousand Thai Baht only) only if the guest has deposited his / her valuables within the
in-room safe.

2. The hotel shall not be held liable for any loss or damage by the following cases:
2.1. The case is beyond the control of the hotel.
2.2. The cause of residual value is less due to natural wear and tear.
2.3. The loss or damage is caused by the guest or his/her follower or his/her visitor.

24

HOLIDAY TIPS

Without wishing to state the obvious, we are obligated to make the following comments:

1. To ensure your privacy, the hotel staff members are trained not to disclose any information about
registered guests i.e., room numbers or names to any third person. They are also trained to confirm
the identity of any guest who asks to be let into a guest room without a key.

2. In accordance with the laws of the Kingdom of Thailand, gambling is prohibited in all areas of the
hotel.

3. The hotel will refuse entry to outside vendors.
4. Guests are advised to use the in-room safes to keep their valuables including mobile phones,

cameras and computers. The resort is not responsible for any loss of cash or other valuable items.
Large items can be left for safekeeping with our Guest Service Department.
5. Showing large amounts of cash will be a temptation. Please carry as little cash as possible and
charge services to your billing account.
6. Please keep a close eye on your personal belongings when in public areas both inside and outside
the hotel.
7. Please contact Guest Services for any LOST or FOUND articles. Items left unclaimed will be
disposed of after 3 months.
8. When entering or leaving your room, please double check to ensure that your door is properly shut
as your doors do not close automatically.
9. When in your room, double check that your door is locked.
10. Always ascertain through the door viewer who is outside. Do not admit strangers into your room.
Any suspicious person should be reported to our Guest Services department immediately.
11. When you are unsure of an employee’s identity, please call the Guest Services department.

25

INSTRUCTION IN CASE OF FIRE

FIRE SAFETY AND PRECAUTIONS

Smoking is not allowed in the guest rooms. Please take note on how you would vacate your room when it is dark
or if there is smoke.

Please remember the location of the fire alarm and fire extinguisher.
Please make sure all cigarettes are properly extinguished before you leave your balcony or retire for the night.
The uses of heating appliances such as hot plates or burners are strictly forbidden in guest rooms and other areas
of the hotel. Know where your key is at all times.

EMERGENCY FLOOR PLAN

The Emergency Floor Plan is located at the back of your room door.
Should you have any problems with the electrical switches or sockets in your room,
please inform our Guest Services immediately.

In the event of fire - Report it immediately to the operator, extension “ 0 “
- Leave your room and take your key with you.
- Go to the corridor and make your way to the Lobby area.
- Above all, don’t panic. Help is on the way.

Fire Team - The hotel has a fire fighting team on duty permanently.
- Have a great stay!

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